Gibson Connect

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27 Zones in Registration

7987 Supporters Registered

Gibson Connect is powered by Gibson Electric Membership Corporation, the same local people you already know and trust.

Gibson Connect is ready to provide you with high-speed internet service with no data cap. We've divided our area into zones and we've determined the number of registrations needed to financially support a build-out. Now, it's up to you. Register today and encourage your neighbors to register too!

How does the process work?

Step 1: Check out our available packages using the Products tab above. See the participation requirement for your community by clicking the Zones tab. You will drive our construction process. When a zone hits the required participation level, our board will vote to move forward.
Step 2: Register today! Registering today costs just $20 and will apply toward your first Gibson Connect bill (when internet service is received). Registering now also enables you to avoid a $200 connection fee later. Just enter your address in the box to the right to get started.
Step 3: Meet your community zone requirement sooner by encouraging your neighbors to sign up too. Follow the Gibson Connect Facebook page so you can share important posts with family and friends.

Where can I learn more?

Visit the Updates tab above and follow us on our Facebook page to get important updates.
Check out our Frequently Asked Questions.
Call us toll-free at 1-844-859-6767 or stop by one of your local Gibson EMC offices to get your questions answered by one of our friendly, knowledgeable account representatives.

Gibson Electric Membership Corporation is your not-for-profit, member-owned and member-controlled electric cooperative. In 1936 local farmers formed our cooperative to provide access to electricity for this area.Today, we serve almost 39,000 homes and businesses in eight west Tennessee counties (Crockett, Dyer, Gibson, Haywood, Lake, Lauderdale, Obion and Madison) and four west Kentucky counties (Carlisle, Fulton, Graves and Hickman). Meeting our members' wants and needs is still our goal; and many have asked us to provide access to high-speed internet connectivity. This is why we formed Gibson Connect, a not-for-profit, wholly-owned subsidiary of Gibson EMC. As in our early years, we're working to provide an essential service that will improve the quality of life for our members and our communities. It's a big job, but together we can make it happen!

Gibson Connect offers bundle discounts at the time of order. Enter your address to see.

Residential 250 Mbps Internet

Blazing fast internet access for email, web browsing, video streaming and all your social media needs with equally fast up-loads.

$49.95

Residential 1 Gbps Internet

Fastest internet available with speeds up to 100 times faster than DSL. Download HD movies in less than a minute.

$69.95

Residential Phone

Unlimited local and long distance within the continental U.S. Keep your current number option available in most areas.

$29.95

Small Business 50 Mbps Internet

Fast internet for small business. Symmetrical speeds for quick uploading and downloading of your information. Recommended for businesses with 5 or fewer office employees.

$59.95

Small Business 100 Mbps Internet

Internet at the speed of business. Blazing fast for businesses that rely on the internet for fast uploading and downloading of information over the internet. Recommended for businesses with 10 or fewer office employees.

$89.95

Small Business 1 Gbps (GIG) Internet

When super-fast internet speed for your business is a must. Upload and download media in seconds, post videos on social media, and back up your files at your speed.

$199.95

Small Business Phone

Save money while keeping your existing phone number. Unlimited local and long distance as well as all the features you expect in a modern telecom service.

$29.95

Trenton North Reaches Zone Goal!

3:04pm November 29, 2018

Congratulations to Trenton North for reaching 100% of its participation goal! We look forward to serving you with high-speed, fiber-based internet! We'll keep you posted on our progress moving forward.

Trenton South reaches goal!

8:22am October 29, 2018

A big congratulations to Trenton South for reaching 100% of its participation goal! Thank you to everyone who encouraged others to register! Please keep up the good work!

Rutherford at 50% of goal!

10:12am September 4, 2018

Congratulations to Rutherford for reaching 50 percent of its participation goal! Only 198 registrations are needed! Please keep sharing with your friends and neighbors!

Kenton and Alamo Reach 50%!

9:57am July 26, 2018

Wow! Congratulations to Kenton and Alamo who have both reached 50 percent of their goal! Kenton only needs 132 more registrations to reach 100%, and Alamo needs 279. Thank you to everyone who has registered, and please keep encouraging your family, neighbors and friends to register as well!

Fast is Getting Faster

5:21pm July 6, 2018

We’ve got exciting news! Gibson Connect is increasing the speed of our initial 100 Mbps symmetrical internet offering to 250 Mbps symmetrical for the same low price of $49.95/month! If you previously signed up for 100 Mbps, your order will automatically be updated to reflect 250 Mbps for the very same price. Thank you for your support and have a wonderful weekend!

An Update on Gibson Connect

2:46pm June 6, 2018

We’ve been especially busy at Gibson EMC and at Gibson Connect preparing to provide you with access to high-speed internet service. This is something that we are committed to doing because access is vitally important to our members and to our communities.

It was just last July that our board voted to form Gibson Connect, Gibson EMC’s not-for-profit subsidiary. In October we launched join.gibsonconnect.com, a place where members register and, based on meeting their zones’ participation requirements, guide the order of our fiber construction process.

In 2017 we applied for three Tennessee Broadband Grants and in January of this year we were notified that we had been approved for one that will help us serve Lake County and the far northwestern part of Obion County.

By February, three of our zones had met their participation goals and our board approved moving forward with the first phase of Gibson Connect’s construction project. During Phase 1 we will build fiber to the three zones that first met their participation goals (Medina, Dyer and Three Way) and the zones covered by the grant (Tiptonville, Ridgely and Samburg).

In March, Gibson Connect purchased the LitePipe division of Jones Telecommunications and hired former owner Tony Jones. Since that time, we have brought in additional Gibson Connect staff to help ensure we are well prepared to provide the internet service you need.

We’ve also ordered materials, sent out requests for proposals, done engineering and will begin construction this month. We hope to have Phase 1 completed and the engineering started for Phase II by the end of 2018 or by early 2019.

Because of the magnitude of this project – in terms of the cost, the area to be covered and the work required, we must do the fiber buildout in a way that is financially prudent and physically manageable. At best, this will be a multi-year project, but we will keep you informed all along the way. We sincerely appreciate your support and ask for your continued patience.

We've reached 6,000 supporters!

3:01pm April 27, 2018

We’ve hit 6,000 supporters in just over seven months! We’re thrilled that over 16 percent of eligible Gibson Connect customers have now signed up for high-speed, fiber-based internet! Thank you to everyone who has registered and spread the word. We’re currently scheduling registration events throughout our service area so we can answer your questions and/or sign you up for service. Check our calendar on the events tab to find a time when we’ll be in your area. Please keep sharing!

Troy reaches 50%!

11:11am April 23, 2018

Way to go, Troy! You are currently at 51 percent of your goal with only 262 registrations needed. Please keep spreading the word to your family, friends and neighbors!

Three Way Meets Zone Goal!

4:16pm February 23, 2018

Congratulations Three Way! You are the third zone to reach 100% of your participation goal, and we are looking forward to serving you high-speed, fiber-based, reliable and affordable internet service! Thank you to all who have spread the word, and please continue to do so! We'll keep you posted on Gibson Connect's progress moving forward.

Gibson Connect to Begin Fiber Buildout

8:24am February 21, 2018

Gibson Electric Membership Corporation and its not-for-profit subsidiary, Gibson Connect, LLC, have announced that the companies will begin the buildout of high-speed fiber in Medina, Dyer, and Three Way, as well as in the area covered by the Tennessee broadband grant awarded for most of Lake County and the far northwestern part of Obion County.

“Our Gibson Connect and Gibson EMC boards have approved a resolution to design, engineer and build fiber in these areas,” said Dan Rodamaker, President and CEO of both companies. “This is an exciting time for our members,” he said. “Gaining access to high-speed, fiber-based internet service will have a profoundly positive impact on the quality of our member-owners’ lives,” Rodamaker said.

Gibson EMC’s board of trustees formed Gibson Connect in 2017 after passage of the Tennessee Broadband Accessibility Act which allowed the state’s rural electric cooperatives to provide retail broadband service. Then in mid-October Gibson Connect launched a website enabling members to register for service and guide the fiber buildout. Medina was the first of 27 zones throughout Gibson EMC’s 12-county service area to reach its participation goal. Dyer reached its goal next and Three Way is now at 96% with only 9 registrations to go. The decision was made to move forward with Three Way since it was clear that zone would meet its participation goal within days. Also, because both Medina and Three Way are served from the same substation, it is more efficient and cost-effective to move forward with both zones simultaneously. The grant, which covers underserved areas of Lake County and the far northwestern part of Obion County, will enable Gibson Connect to build out the Tiptonville, Ridgely and Samburg zones.

“Our goal is to ultimately provide access to high-speed, fiber-based service to all of our members,” Rodamaker said, “but we must use a phased approach. Phase 1 will require us to design, engineer and construct over 500 miles of fiber,” he said. “We expect that it could take a year or so to complete Phase 1. Those members who are nearest to substations will receive service first; and as we build and pass members’ homes or businesses, we can serve those locations too,” Rodamaker explained.

In addition to high-speed, fiber-based internet service, Gibson Connect will offer telephone service. And, based on member interest, Gibson Connect will offer a television/video option although that offering has not yet been finalized. Members can learn all about Gibson Connect, view the offerings, check their zone’s progress and register at join.gibsonconnect.com. Members also can call 844-859-6767 to get more information and register.

“Our members have been encouraging us for years to provide access to high-speed internet service,” Rodamaker said. “We appreciate Governor Haslam and all of our legislators who took the steps needed to enable us to provide this essential service,” he said. “I also appreciate our board of trustees; they are a progressive group who sincerely desire to meet our members’ needs,” continued Rodamaker. “Most importantly, we appreciate the support of our members. Because of their confidence and trust as demonstrated through registrations supporting the fiber buildout, we will enhance the quality of life for our members and our communities.”

Newbern Reaches 50%!

3:07pm February 19, 2018

Great job, Newbern! Congratulations for reaching 50% of your zone goal! Only 172 registrations are needed to reach 100%. Please continue sharing with your neighbors!

Humboldt/Gibson reaches 50%!

2:28pm February 13, 2018

Congratulations to the Humboldt/Gibson zone for reaching 50 percent of its zone goal! Only 249 registrations are needed for this zone to reach 100 percent! Please keep sharing!

Woodland Mills reaches 50% of its goal!

8:51am February 8, 2018

Congratulations to Woodland Mills for surpassing 50% of its zone goal! Currently at 51%, Woodland Mills needs 245 registrations to reach 100%. Thanks to everyone who has registered. Please keep encouraging your friends and neighbors to register as well. We are excited about making high-speed, fiber-based internet a reality!

Dyer reaches 100% of Goal!

8:42am February 8, 2018

Way to go, Dyer!!! You're the second zone to reach 100% of your participation goal! A big thanks to everyone who worked so hard to get their family, friends, co-workers, neighbors, etc... to register! Please keep up the good work! We'll move forward and keep you posted on Gibson Connect's progress! Again, congratulations, Dyer!!!

Medina Zone Reaches 100% of Goal!

4:59pm January 13, 2018

This is a historic day for Gibson Connect and Medina! The Medina Zone is our first to reach 100% of goal, a milestone that moves us much closer to providing access to high-speed, fiber-based internet service to members in that zone. Next our board will vote to proceed with engineering, ordering materials and construction. Please continue encouraging your family, friends, co-workers and neighbors to register at join.gibsonconnect.com now and throughout engineering and construction! Gibson Connect is a not-for-profit subsidiary of Gibson EMC (a not-for-profit, member-owned and member-controlled cooperative) and we need your continued support. We will keep you informed of our progress. Thank you, Medina Zone!

Hornbeak now at 50%!

8:14am January 5, 2018

Congratulations to Hornbeak for reaching 50% of its goal! Only 247 more registrations are needed in this zone. Keep encouraging your friends and neighbors to register. We are excited about offering high-speed, reliable and affordable internet service to our members!

Gadsden reaches 50%!

4:46pm January 4, 2018

Congratulations to Gadsden for reaching 50 percent of its participation goal! Only 119 more registrations are needed for this zone! Also, all zones are now at 20 percent or more! Thank you to all who have spread the word. Please keep encouraging your friends and neighbors to register!

Three Way Surpasses 50%!

8:54am December 27, 2017

Congratulations to Three Way for reaching 52% of its zone goal over the Christmas holiday! Only 112 more registrants are needed. Thank you to those who have registered, and please keep spreading the word!

Trenton North Members Reach 50%!

10:06am December 7, 2017

Congratulations to the Trenton North members who have now reached 50 percent of their goal! Only 241 more registrations are needed. Thanks to everyone who has registered and to those of you who have promoted the program. We are excited about offering this essential service to you!

Dyer Exceeds 50% of Goal!

1:09pm November 30, 2017

Congratulations to Dyer for surpassing 50% of its participation goal and moving into second place! With 52%, only 140 more registrations are needed for Dyer to reach its goal. Please keep encouraging your friends and neighbors to register so we can begin offering high-speed, fiber-based internet service in your area.

Congrats to Medina and Trenton South

10:14am November 24, 2017

Congratulations to Medina and Trenton South! Medina has surpassed 60% of its participation goal and Trenton South has hit 50%! Thanks to everyone who has registered and especially to our Zone Champs! Wishing all of you a great weekend! Lots to be thankful for!

Medina Hits Milestone!

10:51am November 9, 2017

Congratulations to Medina for hitting a milestone! You're the first zone to reach 50 percent of your participation goal! Great job Medina zone champions!

Many of our other zones are doing really well too. We appreciate everyone who has registered and we especially thank our Zone Champions for helping to get high-speed, fiber-based internet access to your areas.

If you'd like materials to distribute, you can download and print them from your Dashboard. We also have handouts and cards available at our Gibson EMC member service centers. Soon, we'll have door hangers too. Please keep sharing our social media posts and encouraging your friends and neighbors to register.

Eight Zones at 30% of Goal

11:21am November 8, 2017

With less than one month into registrations, we have eight Gibson Connect Zones at 30% to goal or more. Medina is really excelling; they are at 49% today! Trenton South is at 41% and Trenton North is at 39%. Dyer is not far behind at 36%. In fact, all of our zones have made good progress since we launched on October 10. A special shout out to our Zone Champions! We really appreciate all you are doing to get high-speed, fiber-based internet service to your areas! Keep up the great work everyone!

Supporters Hit 1,000 Mark in First Week

11:30am October 18, 2017

Wow! After just one week our join.gibsonconnect.com supporters hit 1,000! Thanks for your positive comments and your willingness to help make this essential service available throughout our area. We sent a press release out yesterday to help increase awareness, but you have the most impact! Please continue sharing on social media and talking with your neighbors, friends and family. Thanks again and congratulations on a fantastic first week!

First Milestone

11:34am October 12, 2017

Hurray! Yesterday we reached our first Gibson Connect milestone when all of our 27 Gibson Connect zones showed participation levels. We launched Gibson Connect at our first Gibson EMC Member Appreciation Event in Trenton.

At this moment, our two Trenton zones are leading the pack; the Trenton South zone is already at 15% of its goal and the Trenton North zone is at 14%. The Medina and Dyer zones are not far behind at 11% to goal. Next are the Newbern and Hornbeak zones at 8% to goal. The Three Way, Rutherford and Gadsden zones come in at 5%. We have a total of 625 supporters so far. Thanks to all of you who are helping to spread the word! Zone Champions rock!

Gibson Connect - Powered by Gibson EMC - Is Here!

9:42am September 8, 2017

Since 1936, Gibson Electric Membership Corporation has provided its members with the essential service of electricity. Now, at your urging, we're taking steps to provide you with the essential service of high-speed internet connectivity. Gibson Connect, LLC was formed in July 2017. It is a not-for-profit, wholly owned subsidiary of Gibson EMC.

What makes Gibson Connect different? First, Gibson Connect is powered by the very same people you already know and trust. For us, it's not about profit; it's about providing you with excellent service and supporting our communities. Our goal is to ultimately provide all of our eligible* members access to a 100% fiber network. This is exciting for our members and our communities because fiber offers many important benefits:

Reliable - It is less affected by weather than other sources.
Extremely Fast - It gives you access up to 1 Gig (1,000 megabits per second). That's 100 times faster than the national average.
No Buffering - With our 1 Gig speed you can download a 2-hour HD movie in less than a minute or a 9-hour audiobook in less than a second.
Not Just Internet - Gibson Connect plans to provide telephone) and possibly TV/video (if there is enough interest) over the same connection. Our telephone offering will operate the same as your local telephone service, but it will include unlimited long distance and advanced calling features.

You and other members will drive our construction plans. If you want us to build fiber to your home or business, register today. Encourage others - your friends, neighbors and community - to register too! When a zone reaches the required participation level, our board of trustees will vote to approve the fiber build-out. Zones that demonstrate the highest levels of interest by exceeding the required participation levels will earn priority.

Gibson EMC has a proud history of providing power to the people of this area and we look forward to providing connectivity to the communities we know and love!

For more information, please check out our Frequently Asked Questions .

*Tennessee law prevents Gibson Connect from serving Gibson EMC members within the West Kentucky & Tennessee Telecommunications Cooperative service area (in Tennessee).

You must be logged in to comment

10:25pm January 22, 2019

Jennifer Petty

Hello! I'm in the Trenton North zone (close to what was formerly Diamond Oaks Golf Course) and I see where we've finally reached 100%. I sent in my registration last year sometime (I don't recall exactly when, but it's been several months) and I haven't received any updates as far as my area having met it's goal. I'm glad to know it's been met. Is there any projection of when we could expect installation and what kind of installation? Is there a map that shows your progress?

9:27pm January 19, 2019

Jeff Walters

We have really been enjoying our new internet service here on Esquire Peek Rd. Thank you Gibson Connect! Just wondering if there was any word on the Television packages yet?

2:36pm January 17, 2019

JULIE WISER

Any time frame when Barnes Rd. Will be up and running?

9:34pm January 16, 2019

Steven Winfrey

I know many of us are excited and I'm personally very eager to be connected. However, if it takes longer to get the infrastructure done right, I don't mind waiting a little while longer. I know there will be challenges starting out, but I'm thankful for what will ultimately be reliable, stable internet at 250 Mbps down and UP! I broadcast game-play from Xbox so the upload speed matters greatly to me. I'm excited for the new opportunities and quality of life this service will bring. Thanks for providing this service to our community!

6:56pm January 14, 2019

Donald Hubbard

Woot! They buried the service line to my house today in Turner Estates. There were people working on the poles all weekend and after dark tonight. Glad to see the progress.

4:42pm January 14, 2019

Randy Seymore

I like so many here are tired of all the run around and no answers. I have the Ariel drop and the cable is run to my house. I cant get an answer as to any type of timeline as to when I will be connected. First it was a bad contractor now it's the weather.. if I used these kind if excuses I would be out of a job. I understand things happen but we have been promised a service for over a year and a half. Please fund out something. Finish one area before jumping to the next.. will it be this summer, this fall ,next year... needing answers.

10:00am January 14, 2019

Rita Alexander
Campaign Owner

Hi, Ty. I wonder too. I'll share your comment with our VP of Operations. The record-setting wet weather we've experienced this year has slowed down our ability to dig the underground service drops. I'm waiting for my underground service to be run too. We do have quite a few overhead service drops to run, so we've been busy getting this work done when we can't dig without destroying our members' yards. Thank you for your suggestion and for your support of Gibson Connect!

9:03am January 14, 2019

Jenni Rachels
Campaign Owner

Hello, Cindy. You have in fact registered twice. We will refund one of your registration submissions. You are in the Humboldt/Gibson zone. It is currently at 89% of its goal with 53 registrations needed. We are currently working on Phase I of our build. It includes the zones that first met their goals (Medina, Three Way and Dyer) and the zones who are covered by a broadband grant (Tiptonville, Samburg and Ridgely). Once your zone reaches its goal and has been assigned a phase, we will contact you with more information. In the meantime, if you have any questions, please call your local Gibson EMC member service center, and we’ll be happy to help. We appreciate your support and look forward to serving you!

2:15pm January 13, 2019

TY JONES

How do places like Seattle with wet weather year round ever get any cables laid? It may be wet till summer time comes honestly. May be time to think outside the box or bring in a wet weather company.

11:54am January 12, 2019

Cindy Bland

I've paid 20$ twice and still haven't heard nothing can so.eone please just send an email cm anything

2:49pm January 10, 2019

Jenni Rachels
Campaign Owner

Hi, Brandi. I will check on this and get back with you.

2:45pm January 10, 2019

Brandi Privett

I was told that they are completed with Richmond Subdivision in Medina but I along with numerous neighbors still have no connection. They have run the underground wiring and have even mounted the box on the outside of my home yet I have not received any correspondence or a phone call to have anything installed.

11:43am January 7, 2019

Jenni Rachels
Campaign Owner

Hello, Doug. I am very sorry, but at this time I can’t provide specifics about when we’ll be able to get service to you. We've experienced delays with a former contractor and unusually wet weather, so we do not want to over-promise and under-deliver. We are working in your zone and we will contact you as soon as your home is ready for installation. We appreciate your patience and support!

11:37am January 7, 2019

Jenni Rachels
Campaign Owner

Hi, Victor and Kellie. I’m so sorry, but all the rain we’ve received has delayed much of our work on underground service drops. We don’t want to cause undue damage to your and our other members' yards. To keep our contractors working and to continue progress, we are building aerial drops when we are unable to dig. We will contact you as soon as we can run your service drop and your home is ready for installation. We also will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.

10:58am January 7, 2019

doug goodrich

Any timeline available on Lewis rd area in Medina

9:47am January 6, 2019

kellie wilding

I have a similar question to others here. I was a Zone Champion and encouraged many of my neighbors to sign up for the program. Now I see them receiving their aerial drops while no news of our underground drops. When might we expect the underground drops in the Barnes and Ridge Road Areas?

12:55pm January 1, 2019

Victor Sanchez

Or my internet that is?

12:55pm January 1, 2019

Victor Sanchez

Hey, I was wondering when my area will be getting it’s underground drop in. I’m tired of having to go to the library when I need to use the internet. Wasting gas and money going back and forth. Haha

5:26am December 31, 2018

Jenni Rachels
Campaign Owner

Hello, Larry. We appreciate your feedback!

6:36pm December 28, 2018

Larry Ahlquist

Just got our underground drop in today in Tuner Estates. Your contractors did a very Professional job ! It will be really great to get an internet with the Latest state of the arts that will work!! Looking forward to the final install. THANKYOU !

4:22pm December 28, 2018

Jenni Rachels
Campaign Owner

Hi, Tracie. Unfortunately, I cannot give you a projection of when specific work will happen at your home, because there are so many variances (such as weather) involved. I can, however, tell you that we are starting work at the substation and moving out on circuits. Work on circuits is done in phases. On your circuit, we currently have the overhead construction complete and splicing, service drops and installations are underway. We'll give you a call to schedule your in-home installation once the service drop is complete. We are looking very forward to serving you!

4:05pm December 28, 2018

Tracie Claybrook

Greetings, when will they start digging for people who have underground services? Our area has been marked.

5:57pm December 27, 2018

Rita Alexander
Campaign Owner

Larry, we're working on TV packages that we expect to roll out to our Gibson Connect subscribers in the spring. As soon as we have all of the details worked out, we'll communicate them to you.

12:11pm December 27, 2018

Rita Alexander
Campaign Owner

Donald, our contractors have started doing some work in Three Way. I live in Turner Estates too and can't wait to get service! They are working near our subdivision, so hopefully it won't be much longer.

12:04pm December 27, 2018

Rita Alexander
Campaign Owner

Timothy, we're still working on Phase I. The process is behind schedule due to problems with our engineering consultant and all the rain we've had this fall, so we still have a lot of work to complete with Phase I. Gadsden is at 80% and needs just 47 more registrations to meet its goal. Hopefully we can get these so your zone can be included in Phase II when we take that project before our board.

10:43pm December 24, 2018

Larry Ahlquist

Has Gibson Electric reached an agreement with JEA to provide the TV channels?

3:06pm December 19, 2018

Donald Hubbard

This question was asked about the drops in Turner Estates and I never saw a reply so I thought I'd repost it: 12:44pm November 30, 2018 Larry Ahlquist When are the drop contractors going to start in Turner estates , Three way ?

6:52pm December 13, 2018

Timothy " Ozzy" Czernik

Disregard my last ..."thingy"... Any word? I have NOT seen any process in close to 2-3 MONTHS...? What can I do to HELP? THE VERY BAD "HUGHESNET" will n cease to be REQUIRED (stupid contract) in MARCH... and... ANYTHING?

6:49pm December 13, 2018

Timothy " Ozzy" Czernik

HEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELLLLLLLLLLLLLLLLLLLLLLLLLLLPPPPPPPPPPPPPPPPPPPPPPPPPP! Anyone?

3:12pm December 13, 2018

Jenni Rachels
Campaign Owner

Hi, Michael. You are located in the Trenton South zone that has already met 100% of its participation goal. Congratulations! We are currently working on Phase I of our build that includes the three zones that met their goals first (Medina, Three Way and Dyer) and an area covered by a grant that we were awarded (Ridgely, Tiptonville and Samburg). We will not begin Phase II until Phase I is completed. We will be able to better provide a timeframe for those included in Phase II once Phase I is near completion. We appreciate your support!

3:11pm December 13, 2018

Jenni Rachels
Campaign Owner

Hello, Victor. We apologize for the delay. The good news is that we have begun to make good progress in Medina with the addition of our new engineering contractor. We are beginning work from the Mt. Zion substation and are moving out on four feeders. You are located on feeder 314 which means that we have most of the overhead work completed except a section of “downtown” Medina. Splicing on your feeder will begin soon, and service drops are underway. We appreciate your patience as we taken on this huge job, and we look forward to serving you!

3:09pm December 13, 2018

Jenni Rachels
Campaign Owner

Hi, James. You have some great questions! I’ll have someone call to help you determine your best route.

4:04pm December 10, 2018

Michael Siegler

Was wondering if you have any time frames set for the Humboldt Gibson Wells Rd area. thanks

12:02pm December 8, 2018

Victor Sanchez

Just as everyone else, been waiting for you guys! I literally haven’t had any internet since you guys said it would by up soon (that was back in september). Just trying to figure out when you guys will be around our house so I can have an idea. Tired of not having any internet and I really don’t want to buy a year contract with some internet contractors...

7:47am December 8, 2018

James Neal

For the TV service, what platform will GEC be using for content, i.e., a box? a smart TV/wi-fi enabled app? coaxial alone? Also, the drop to the house exterior will be fiber....from that point what will be used from there to the router/modem location inside the house? (I assume fiber)?? Looking to upgrade some TV's and whether should get "smart TV's" or not? Thank you.

4:13pm December 5, 2018

Rita Alexander
Campaign Owner

Matthew, we do plan to offer a TV package and it can be bundled into one bill (with Internet and telephone). We will be doing some trials (a beta) in January and hope to be offering packages to you and our other members as early as February.

10:58am December 5, 2018

Matthew Williams

What is the latest on the TV package? Are there still plans to provide a TV package? Would the TV/Internet be bundled together into 1 bill each month? Thanks

2:11pm November 30, 2018

Jenni Rachels
Campaign Owner

Hi, Fancher. As you may know, we unfortunately had some problems with our former engineering consulting firm. These problems led to delays with our contractors (construction, service drop and installation) and pushed us into a rainy fall. Ultimately, we had to change our engineering consultant. The good news is that we have now begun to move faster. We’re taking each feeder/circuit and starting at the substation, we are working our way through the engineering, construction, service drops and installations. In the Medina zone we are working from the Mt. Zion substation and we have 5 feeders/circuits (314, 324, 334, 344, and 354). We currently have most of the overhead completed and underground is under construction on feeder 314. We also have most of the overhead completed on feeders 324 and 334. Overhead work on feeder 344 in Medina has been completed, and installations are currently underway on feeder 354. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!

1:52pm November 30, 2018

Jenni Rachels
Campaign Owner

Hello, John. I can hardly wait to be connected too. We appreciate your willingness to help, but we will have to hook you up. You’re on feeder/circuit 344. At this point, we’ve done engineering and main line construction on your circuit. With network experience, I’m sure you understand that weather is also a factor. This has slowed down our ability to do service drops for members who have underground electric service. We certainly want to be sure we take care of your and our other members’ property. Also, our contractors have hired subcontracting work to help us make progress as quickly as possible. You’re correct that we did purchase a division of Jones Telecommunications (LitePipe) and Tony Jones, former owner is now working for Gibson Connect serving business members. If you’d like to speak with someone, please just call 855-4660 and ask for Jenni Lynn. I’ll take down your contact information and ask someone in the Gibson Connect operations group to give you a call.

1:40pm November 30, 2018

Jenni Rachels
Campaign Owner

Hi, Terry. I wish I could be more specific, but the answer is maybe. We have connected and continue to connect members in the Medina zone. Your feeder/circuit number is 314. At this point, we’ve done engineering and main line construction on your circuit. Weather permitting, we should begin service drops within two weeks. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!

12:44pm November 30, 2018

Larry Ahlquist

When are the drop contractors going to start in Turner estates , Three way ?

11:57am November 30, 2018

Jenni Rachels
Campaign Owner

Hello, Guy. We have already done some work in the Dyer zone. Our process works like this: First, our engineering consultant creates prints following a main feeder from our substation to your home or business. Next, our construction contractor takes the prints and builds out the fiber system along the main feeder. Then, our service drop contractor puts in the service drop from the road/street to the exterior of your home/business. Generally, if electric is overhead, the fiber is overhead; if electric is underground, the fiber is underground. Finally, we contact you to schedule your home’s or business’s installation and our installation technicians (some Gibson Connect employees and some contractor employees) perform the installation. Unfortunately, I cannot provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former engineering consultant and we don’t want to over-promise and under-deliver. We are doing aerial construction, but it will be a while before we begin installations in the Dyer zone. We will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. We appreciate your help in spreading the word. Please know that we are working diligently to you service as quickly as possible. It will be well worth the wait!

11:49am November 30, 2018

Jenni Rachels
Campaign Owner

Hi, Jeff. I am sorry that you did not receive the email update. I looked up your email address on file and have resent it. Have a good weekend.

8:09am November 30, 2018