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12:04PM January 05, 2022

Chris Caldwell

Sarah Williams 6 Dec 2021 wrote Hi, Chris. I will make sure that our Forestry Department is notified, as well as our Gibson Connect team. If the right- of-way contractors did indeed hit the fiber, we will get a crew out to replace it as quickly as possible. Thank you for letting us know the situation, and thank you for supporting Gibson Connect It has been a month. One of you team member came out and saw the broken fiber and said, like you, it will be fixed soon. Now it has been a month and the fiber is not repaired. Still coming soon?

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10:26AM January 13, 2022

Chris Caldwell
Thank you Sarah. Like most here we are anxious to have a real internet connection.

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4:52PM January 05, 2022

Sarah Williams
Hi, Chris. We apologize for the delay. We did notify our Forester and our Gibson Connect Fiber Installation Repair Coordinator. The Coordinator also contacted our contracting crew working in that area; and our Forester followed up with the Right-of-Way contractor. Today I checked on the status and was told that we have not repaired it already because the fiber break is not affecting the speed within which we can connect your service or that of our other members. The damage from the December tornadoes have set us back a little and I am told that it will still be a few weeks before connections can begin in the Hop-In area. The repair will be made and it will not affect your connection time. Again, we are sorry and we appreciate your continued support.