4:04PM June 29, 2022
Hi, Melissa. We always use TN One Call and do not dig without allowing all utilities the appropriate time to locate. They have a set number of days to perform the locates, and after that time has elapsed, we have the ability to proceed whether they have marked a line or not. Unfortunately, Spectrum often refuses to locate their facilities and, therefore, our contractor does not know they are there. We have encouraged Spectrum multiple times to change their process and consistently locate, but to date they have not changed. We are sorry for the inconvenience and appreciate you bringing this to our attention. We look forward to serving you!