12:33PM March 16, 2021

Patrick Ramage

I've been having issues with the provided router and would like to use my pre-existing router. What is necessary for me to accomplish this? I've attempted to replace the provided unit and was unable to obtain a DHCP lease. Would it be possible to replace the GPON, too, with an appropriate SFP module in an available port?

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3:25PM March 17, 2021

Patrick Ramage
Hey, Sarah! Thanks for having me! Taylor has been both helpful and informative. I appreciate both of you for getting me sorted so quickly.

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2:26PM March 16, 2021

Sarah Williams
Hi, Patrick. We would be happy to try and see if you can use your own router. I will forward your question over to one of our technical support team members, and have him reach out to you. He will be able to provide you with answers to those questions. Thank you for being a Gibson Connect subscriber!