Enter your address

Comments

User Avatar

1:28PM May 03, 2024

David Carpenter
Looking for an update. We have the box and wiring to the house. Hoping to have the internet soon, do you have a estimation? 492 State Route 239 S., Regards, D. Carpenter


User Avatar

12:24PM April 23, 2024

Tim Melugin
Looking for an estimated update for internet service ordered for my home. Tim M


User Avatar

8:47AM April 25, 2024

Sarah Williams
Hi, Tim. We will be happy to give you an update for your location! Will you please provide us with the service address, or give us a call at 731.562.6001 and we will be glad to verify that information for you. Thank you for your support of Gibson Connect!

User Avatar

9:59AM April 08, 2024

Sarah Williams
Hi, Roy. No, we do not currently offer a seasonal plan; however, we do not have any type of contracts, so we would be happy to talk with you about your needs to see how we can best serve you. Please give us a call at 731.562.6001 and we will be happy to speak with you!

User Avatar

12:45PM March 01, 2024

David Carpenter
Good Afternoon, we are interested in an update regarding when we will receive service. The box is up on our house. We are certainly looking forward to service. We are on 239 S. Regards, David


User Avatar

11:00AM March 05, 2024

David Carpenter
Thank you for the update.

User Avatar

1:39PM March 01, 2024

Sarah Williams
Hi, David. We do have your service drop completed, but the splicing to the home has not yet been done. You are a part of the HES drops, so there is still some remaining work to be done. We are finishing up other zones that are served under Gibson Electric, and we will move into this area once they are complete. We appreciate your patience as we finish up, and look forward to serving you!

User Avatar

12:23AM February 13, 2024

Judy Gilliland
I need to know if I am able to block someone from using the internet without having to change the password? If so please tell me how so I can do this..


User Avatar

9:57AM February 14, 2024

Sarah Williams
Hi, Judy. We will be happy to help answer this question for you. Please give our Technical Support staff a call at 731.562.6001 so they can verify your information and help you with your request!

User Avatar

5:33PM January 10, 2024

D Erica Barnett
I have registered numerous times and no one has ever contacted me me to schedule installation.


User Avatar

11:28AM January 11, 2024

Sarah Williams
Hi, Erica. The Arlington zone where you are located is still under construction. I can see that your service drop has been completed, and we have crews working throughout the area to splice fiber and get members ready for connection. Once the splicing is complete and your location has a light reading, we will call to schedule your installation. We understand that you are anxious for service, and we are ready for you to have it; please know we are working as quickly as possible and hope to have the majority of this area connected in the next 4-6 weeks. Thank you for your patience and support of Gibson Connect!

User Avatar

9:16PM January 08, 2024

Steven Garrigus
How long does it take to get a response from someone once you've put an order in? I thought it said someone 3 business days, but now its going on 7.


User Avatar

7:21PM January 09, 2024

Steven Garrigus
Thank you. Someone followed up with me. I appreciate your help.

User Avatar

3:21PM January 09, 2024

Taylor Catlett
Hi, Steven. We apologize for the delay. A member of our team will be reaching out to you today!

User Avatar

9:16PM January 08, 2024

Steven Garrigus
IDK why someone is in there twice.

User Avatar

1:11AM January 06, 2024

D Erica Barnett
Have registered for service numerous times and have never received a call from a representative. Just registered again tonight after calling to find out if the service was available because the site says “construction underway”. Trying to be patient but it’s wearing real thin and I don’t know if I should look elsewhere for service or wait


User Avatar

2:03PM January 05, 2024

Charles Bolin
Can we get an update on Mountjoy Rd, Clinton? Have had box attached to house for over 2 months, people all around already connected. Paid the initial fee when first announced, getting very tired of waiting.


User Avatar

2:47PM January 05, 2024

Sarah Williams
Hi, Charles. I do see that your construction is complete, and you are just waiting on the fiber to be spliced. We are in the process of splicing in the Arlington zone, and are steadily working to connect members. There have been some delays due to pole construction in the area, but we anticipate the majority of members to be spliced and connected in the next 4 to 5 weeks. We appreciate your patience, and know you are ready for service. Thank you for your support of Gibson Connect!

User Avatar

5:47PM December 08, 2023

Jeremy Dean
Update for 733 state route 239 south


User Avatar

9:11AM December 14, 2023

Sarah Williams
Hi, Jeremy. We do have an update for you; will you give me a call at 731.562.1615 so that I can speak with you about your location? Thank you!

User Avatar

10:33AM October 05, 2023

Jennifer Grissom
Update? 1201 state Route 239s. The box is on our house. What is left to do except set it up inside the house? Is been almost another week since you said a few business days? We barely get a decent cell signal. My daughter is supposed to be doing online school. Correct me if I'm wrong, but running a wire inside the house and bringing a modem/ router or whatever should not take this long. Our patience is wearing thin. 4 years! 4.years. I understand this takes time. But again, Union City did not NEED internet. They had cable. Forgive my frustration, but this all seems strange at this point. You managed to have crews here 3x in two days and had the box on our house. The crews said we would be connected by the end of last week.


User Avatar

1:30PM October 05, 2023

Dawn Jewell
Hi, Jennifer. We’ve been unable to reach you at the number provided at registration. Will you please call us at 731-562-6001 and ask for Paige? She can help you get your installation scheduled. Thank you.

User Avatar

12:21PM September 28, 2023

Jennifer Grissom
Update on 1201 State Route 239S? Seems like we were made a priority... for a minute. It's strange how I was talking to someone at McDonald's about how yall were given federal and state GRANTS to provide people who DO NOT have access to good reliable internet, and here we are waiting 4 years, while towns like Fulton and union city have been hooked up for over a year now. And they had access to cable internet. People like me, don't have access to cable! My only option, literally, was Hughes net and after the Tornado, they hiked up their rates so we couldn't even afford it. And little did I know, there was a Gibson connect employee that was behind me in line and heard all of that and then magically, within a few days crews were at our house 3 times and we have the box on the back of our house! And then....? Nothing for almost a week now! Sure doesn't seem like the GRANTS were used the way they were supposed to be.


User Avatar

3:34PM September 28, 2023

Taylor Catlett
Hi, Jennifer. We are very sorry for your wait. We know that internet is essential and we are doing our absolute best to get you and our other members service as quickly as possible. It has been a huge undertaking to provide high-speed, fiber-based internet service to our 12 counties, but we are almost there. We still expect to complete construction by the end of 2023. Crews have recently begun splicing in your area. In fact, your home, along with several of your neighbors, have just been spliced in the last two days. Our technical support staff has already completed a service order for your location and should be reaching out to schedule your install within the next few workdays. Again, we apologize for the inconvenience and look forward to providing you service soon!

User Avatar

12:35AM September 22, 2023

Andrea Hardison
Wanting to check on 7693 St Rt 94 E Fulton Ky, in June it was supposed to be not much longer. Thank you


User Avatar

1:16PM September 25, 2023

Taylor Catlett
Our Gibson Connect crews are working on your location currently. The best-case scenario would be that your location will be ready to schedule an installation appointment by the end of the week. Please keep in mind that many factors can influence this time frame. Thank you for your patience and we look forward to serving you.

User Avatar

3:40PM September 14, 2023

Jennifer Grissom
1201 State Route 239S Fulton. It's been 3 months since we were waiting on the light reading and then installation. I have emailed and gotten zero response. I signed up for this in 2019! That's not a typo. We have been waiting for 4 years! In the meantime, people who signed up a few months ago are being connected. I'm not sure what the hold up is at this point, but this is extremely frustrating to say the least!


User Avatar

10:15AM September 15, 2023

Dawn Jewell
Hi, Jennifer. I've checked on your location and we expect to have Gibson Connect service to your area by the end of October (absent weather or other delays beyond our control). We know you need this service and I'm sorry you've had to wait this long. Please know that we are working as quickly as we can to provide you and our other members access to our high-speed fiber based internet, phone and TV service. We should have access to all eligible Gibson EMC members by the end of this year. Thank you for your support of Gibson Connect and have a nice weekend!

User Avatar

9:27PM September 08, 2023

Andrea Hardison
Wanting to check on 7693 St Rt 94 E Fulton Ky, in June it was supposed to be not much longer. Thank you


User Avatar

2:25PM July 27, 2023

Misty Webb
1407 State Route 80 West Arlington, KY 42023


User Avatar

4:28PM July 27, 2023

Dawn Jewell
Hi Misty, Regarding your location, we are currently building the network construction. Once this is complete, we will place the service drops which will be followed by splicing. It will be several weeks before your area is complete. Thank you for your patience and we look forward to serving you.

User Avatar

8:35AM July 26, 2023

Chuck Baringer
Hello Sarah, It has been over 2 months since I enquired las time and I still have not been connected, at one point I was told by the end of summer and that was two years ago. I have paid almost $40 to be connected to your internet services I still have not been connected; do you have a timeline when you might get to me.


User Avatar

8:22AM July 27, 2023

Taylor Catlett
Hi, Chuck. We are currently working in your area now. Construction is complete and the drop to your house is complete. The next step is to splice the fiber. Once we receive a light reading from the crews that complete the splicing, we will contact you to schedule your installation. We appreciate your patience and please know we are working as fast as possible to get you connected. Thank you for your support of Gibson Connect.

User Avatar

8:38AM July 26, 2023

Chuck Baringer
3695 State Route 18263 Clinton, KY

User Avatar

9:10AM July 20, 2023

Sarah Williams
Hi, Jeremy. I apologize, I am having trouble locating your registration. Would you mind giving us a call at 731.562.6001 and we will be happy to help verify your address and give you an update? Thank you for your support of Gibson Connect!

User Avatar

12:17PM July 17, 2023

Sarah Williams
Hi, Tony. It appears that your service drop and splicing have been completed, but I am not showing a light level for your address. I am going to check on your location to see if there is an issue, and then we will give you a call to update you on scheduling your installation. Thank you for your support of Gibson Connect!

User Avatar

8:45PM July 09, 2023

Destiny Cunningham
Hi can I please get an update for internet on Veatch Howell Rd Fulton KY?


User Avatar

12:15PM July 17, 2023

Sarah Williams
Hi, Destiny. I apologize for the delay in responding to your question. I can see that your service drop has been completed, and the next step will be splicing the fiber to the home. We have crews working throughout the area, so it should not be much longer. We appreciate your support of Gibson Connect!

User Avatar

5:06AM July 01, 2023

Tim Ferguson
Ive Noticed a decrease in my Internet speed down load was wondering what may be causing this ?


User Avatar

8:21AM July 05, 2023

Sarah Williams
Hi, Tim. We will be happy to look into that for you. Please give us a call at 731.562.6001 at your convenience and one of our technical support team members will be able to assist you with that. Thank you for your support of Gibson Connect!

User Avatar

1:18PM June 27, 2023

Jennifer Grissom
Any new updates? ( 1201 State Route 239S, Fulton) the crews have been here 3-4 times and we had to tell them for the fourth time not to drive in our yard as they were driving over our septic field, and they drove over multiple hoses and broke a spray nozzle on one of the hoses. They told us that they were done with all the work in this area so they wouldn't need to come back. And that was nearly 2 weeks ago. Just waiting on install...??


User Avatar

4:29PM June 27, 2023

Sarah Williams
Hi, Jennifer. I can see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive a light reading from the crews that complete the splicing, we will call to schedule your installation. It should not be much longer! Thank you for your support of Gibson Connect!

User Avatar

5:01PM June 18, 2023

Andrea Hardison
Is there an update for 7693 State Route 94 E Fulton Ky?


User Avatar

4:29PM June 27, 2023

Sarah Williams
Hi, Andrea. I apologize for the delay in responding to your question. I can see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive a light reading from the crews that complete the splicing, we will call to schedule your installation. It should not be much longer! Thank you for your support of Gibson Connect!

User Avatar

2:12AM May 28, 2023

Jennifer Grissom
Do you have an update for 1201 State Route 239S in Fulton? We had someone about a week ago running the line to the pole out back.


User Avatar

9:21AM May 30, 2023

Sarah Williams
Hi, Jennifer. The crews would have been running main line fiber on the poles, as I do not see your service drop is completed yet. We have several different crews working throughout areas of the Kentucky zones, and we are working our way south towards the state line. Once the main line fiber is complete and spliced, crews will be installing your service drop, followed by splicing on it. We appreciate your support of Gibson Connect and look forward to serving you!

User Avatar

7:42PM May 27, 2023

Tony Griffith
Am I registered at 501 clinton moscow fulton ky?


User Avatar

9:23AM May 30, 2023

Sarah Williams
Hi, Tony. Yes, you are registered, and I see that your service drop is completed. Next, crews will be by to splice the fiber to the home, and once we have a light reading for your location we will call and schedule your in-home installation. We appreciate your continued support of Gibson Connect and look forward to serving you!