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11:25AM January 24, 2023

Nita Mascroft
We are sooo excited for Gibson Connect! I am currently registered for internet and phone service. I would like to add the TV service but didn't see an option to do that on my dashboard. Will the tv service also be available in the Clinton/Fulgham area?


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8:37AM January 26, 2023

Sarah Williams
Hi, Nita. Yes, television services will also be available to our members in Kentucky! If you would like to go ahead and edit your order, please give us a call at 731.562.6001 and one of our team members will be able to edit that for you. We appreciate your support of Gibson Connect and look forward to serving you!

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6:54PM January 15, 2023

Steven Collier
When do you anticipate to start connecting Fulton area customers?


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9:20AM January 18, 2023

Sarah Williams
Hi, Steven. We do not have a timeline at this point for when connections will begin in that zone. We are working out from the Clinton substation and will pick-up the Fulton zone during that build based on the way the lines run. We expect connections in the Clinton zone to begin sometime in February, and we are working diligently to begin Fulton as soon as possible. Thank you for your continued support of Gibson Connect!

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8:51AM January 10, 2023

Sarah Williams
Hi, Larry. Bills are sent via email to the email address on file for your account. You can then click the link, and it will take you to the online portal, where you can view or pay your bill, set up auto draft, etc. If you need assistance with this, please give us a call at 731.562.6003. Thank you for being a Gibson Connect subscriber!

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9:51AM December 21, 2022

Bryan Black
315 Harison Road Fulton, KY 42041


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8:58AM December 22, 2022

Sarah Williams
Bryan, we do not have a specific timeframe of when they will be working in that area. We have crews currently hanging mainline fiber all along this feeder, so that is most likely what you saw. This is a long feeder, with several steps to still be completed, so we cannot say a for sure time as of now. We appreciate your patience and look forward to serving you and all of our Kentucky members. Merry Christmas!

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12:28PM December 21, 2022

Bryan Black
Do you know when they plan on continuing running the feeder line on my route? Looks like they stopped running it less than a mile from my house.

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10:11AM December 21, 2022

Sarah Williams
Hey, Bryan. I was wanting to make sure I had the correct information before responding to you, so I apologize for the delay. We have crews that are currently working on the feeder running south out of the Clinton substation. This feeder serves the Fulton zone, and we will be moving into the Fulton zone as we work that line. I do not have a timeframe on connections beginning yet, as a large part of that will be determined by weather this winter. We anticipate connections in the Clinton zone to begin in February as of now, and we will begin connections in the Fulton zone as soon as possible. We are starting in Clinton, as that zone met their goal before anyone else; however, because the Fulton zone is served by the same feeder as part of the Clinton zone, we will be picking it up as we build south. We appreciate your continued patience and look forward to serving you!

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9:41PM December 19, 2022

Bryan Black
I noticed early last week that crews were running a cable near the intersection of KY 1125 and 1759 but have left the area now. I live less than a mile from that area and I was wondering if they plan on coming back to that area to continue running the line to my house?


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9:21AM December 20, 2022

Bryan Black
315 Harrison Road, Fulton, KY

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8:45AM December 20, 2022

Sarah Williams
Hi, Bryan. If you will provide us with your address, we will be glad to give you an update on your area!

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1:14PM November 30, 2022

Tony Griffith
501 clinton moscow fulton ky 42041 is that part of the build out for ky?


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12:28PM December 06, 2022

Sarah Williams
Hi, Tony. Yes, you will need to register for any location in which you want Gibson Connect services, even if you have already had or currently have service with us.

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10:41PM December 05, 2022

Tony Griffith
I'm a member already in Troy but I moved here do I still need to register?

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10:37AM December 01, 2022

Sarah Williams
Hi, Tony. Yes, it appears that your address is eligible for Gibson Connect services! We currently have a couple of crews working in the Kentucky zones, and there will be more starting after the new year. If you have not registered, please do so here on this website, on the homepage. We will continue to update members as the work progresses and will call when your home is ready to be connected. We appreciate your support of Gibson Connect and look forward to serving you!

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9:30AM November 29, 2022

jamie Knott
Having buffering issues in South Fulton. Some TVs work, some don't. Gibson Connect app works on one tv but not the others. Causing issues with being able to complete work on laptops as well.


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8:29AM November 30, 2022

Sarah Williams
Hi, Jamie. The connection issues that members have been experiencing was resolved yesterday. If you continue to have problems with your service, please give us a call at 731.562.6001. It could be something related to your location or equipment, specifically, and one of our team members will be able to go in and take a look. Thank you for being a Gibson Connect subscriber!

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3:50PM November 28, 2022

David Keith
Hornbeak also has this issue with fiber optic network stuttering, the stopping and starting varies --> sometimes it can last a few mins and other times only for a few seconds, it's been this way as well the past 5 days to a week. You can really notice it when connected to like a live stream, at times it also will not connect with another server, until retrying a few times, but you'll get dropped and have to retry again.


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4:09PM November 28, 2022

David Keith
Links (Source): https://www.fastcabling.com/2022/03/07/how-to-terminate-fiber-optic-cable-fast-and-easily/ https://www.versitron.com/faq/procedure-of-fiber-optic-termination

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4:04PM November 28, 2022

David Keith
P.S. I run into this same type of problem in the past when I was the Computer Technician for an AS/400 System for a company --> in their case it turned out to be a "loose wire" on the network, which wasn't connected to a terminal or "Terminated" to "Anything", at the time this "one loose connection" --> non-terminated connection --> was causing issues on the entire network, which someone "left" connected to the network. According To The Net --> Fiber Optic Is The Same Way In Needing Terminated, Listed Below, "My Guess" Is That's The Issue, Or A Piece Of Hardware Failing, But I'd Look For Any "Lose" Or "Non-Terminated" Connections First Of All. It Can Take A While To Track Down Though If That's The Case. Fiber optic termination is a necessary step for installing a fiber optic network. It is a physical connection of a fiber optic cable to create a seamless connection between similar or dissimilar devices.--> And any mistakes that occur in the termination will cause the system to break down or malfunction and raise some problems like return loss or insertion loss. To minimize such losses, the fibers must be aligned and connected as accurately as possible. There are generally two ways how we terminate fiber optic cables: connector or splicing.

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5:59PM November 27, 2022

ASHLEY PAYNE
Hey I have been having issues the past week with my internet loosing connection for 1-2 minutes at a time. It wouldn't bother me if it was once or twice but it is non stop all day and night and it will happen back to back at times! Could you please explain why this is happening and how we can fix it?


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9:03AM November 28, 2022

Sarah Williams
Hi, Ashley. We have been made aware of intermittent connectivity issues that began over the holiday weekend. We have performed a couple of updates to try and correct the problem, however, they did not correct it as we hoped. We currently have personnel on-site where we believe the issue to be. We apologize for the interruptions and issues and are working as quickly as possible to correct it. We will post updates to our Gibson Connect Facebook page as we learn more. Thank you for being a Gibson Connect subscriber!

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4:16PM November 27, 2022

Melissa Conner
What is going on with all the buffering over the last couple of days in the South Fulton, TN area? It is happening several times of day and today just started after 12pm, but has happened several times today already. Is Gibson Connect having issues in our area?


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9:02AM November 28, 2022

Sarah Williams
Hi, Melissa. We have been made aware of intermittent connectivity issues that began over the holiday weekend. We have performed a couple of updates to try and correct the problem, however, they did not correct it as we hoped. We currently have personnel on-site where we believe the issue to be. We apologize for the interruptions and issues and are working as quickly as possible to correct it. We will post updates to our Gibson Connect Facebook page as we learn more. Thank you for being a Gibson Connect subscriber!

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1:03PM November 27, 2022

Stephen Livingston
Hello, I have been having connectivity issue for about a month. I will loose connection for less than a minute or sometimes a little longer. I also noticed the light on my router is now green instead of blue, probably from some firmware update, but I'm blaming it on the green light. Just now I was running an extended speed test, and after about 5 minutes it started failing to connect to the server. Here is a short log 2022-11-27 13:02:48: uploaded in 0.2s @142.912Mb/s 2022-11-27 13:02:48: downloaded in 6.6s @3.543Mb/s 2022-11-27 13:02:41: uploaded in 0.2s @139.178Mb/s 2022-11-27 13:02:41: downloaded in 6.0s @3.904Mb/s 2022-11-27 13:02:35: uploaded in 0.2s @139.426Mb/s 2022-11-27 13:02:34: downloaded in 5.9s @3.944Mb/s 2022-11-27 13:02:28: uploaded in 0.2s @143.173Mb/s 2022-11-27 13:02:28: downloaded in 6.1s @3.833Mb/s 2022-11-27 13:02:21: uploaded in 1.1s @20.684Mb/s 2022-11-27 13:02:20: downloaded in 9.3s @2.518Mb/s 2022-11-27 13:02:06: download request failed 2022-11-27 13:02:03: download request failed 2022-11-27 13:01:28: download request failed 2022-11-27 13:01:22: download request failed 2022-11-27 13:01:01: download request failed 2022-11-27 13:01:01: download request failed 2022-11-27 13:00:39: download request failed 2022-11-27 13:00:17: download request failed 2022-11-27 12:59:55: download request failed 2022-11-27 12:59:08: uploaded in 0.2s @137.949Mb/s 2022-11-27 12:59:08: downloaded in 0.2s @148.621Mb/s 2022-11-27 12:59:01: uploaded in 0.2s @137.706Mb/s 2022-11-27 12:59:01: downloaded in 0.2s @150.433Mb/s


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9:00AM November 28, 2022

Sarah Williams
Hi, Stephen. Please give us a call at 731.562.6001 so that one of our technical support team members can assist you. We appreciate your support of Gibson Connect!

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1:04PM November 27, 2022

Stephen Livingston
it looked a lot nicer when I posted it :)

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5:58AM November 20, 2022

Tarrant Snead
Got approved for affordable connectivity discount how do I apply for it with Gibson connect


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8:39AM November 22, 2022

Sarah Williams
Hi, Tarrant. Please reach out to us at 731.562.6003 and ask to speak with Dawn Jewell. She handles the ACP program for our members here at Gibson Connect, and she will be able to assist you in getting the information needed. If you have any additional questions, please do not hesitate to ask. Thank you for being a Gibson Connect subscriber with us!

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10:53AM November 15, 2022

Bryan Black
Could you give me an update for my location? 315 Harrison Road, Fulton, KY


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1:32PM November 16, 2022

Dawn Jewell
Hi, Bryan. We have not yet determined a timeframe for connections in your area. We currently have three crews working in Kentucky. With that said, there is a lot of work to be done prior to connections beginning. We are placing mainline fiber, as well as service drops; we also have work and splicing to complete at the substations. We will continue to provide updates as they become available. Thank you for your continued patience and support of Gibson Connect!

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10:32AM November 06, 2022

Destiny Cunningham
Just checking in for an update on the Fulton KY area? When should I expect internet at my house??


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4:33PM November 07, 2022

Sarah Williams
Hi, Destiny and Mack. We have not yet determined a timeframe for connections. We currently have three crews working in Kentucky, but there is a lot of work to be done prior to connections beginning. There are crews working to place mainline fiber, as well as service drops; we also have work and splicing to complete at the substations. We will continue to provide updates as they become available. Thank you for your continued patience and support of Gibson Connect!

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11:45AM November 06, 2022

Mack P
I was just going to ask about the Fulton, KY area a well. 8)

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4:56PM November 01, 2022

Sarah Williams
Hi, Damon. We currently have three crews working in different areas of Kentucky. There is one crew that is working on a circuit in Hickman, but it will still be a bit before we are ready to begin making connections. Crews are working on placing mainline fiber, as well as service drops throughout the area. We are also completing required work at the substations. As of now, we anticipate splicing to start in December or January, and connections will follow after that. Thank you for your support of Gibson Connect!

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3:04PM October 31, 2022

damon parker
address is 36 state route 925 hickman ky. thanks.

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9:50AM October 15, 2022

GARRY KING
any new updates on 6568 hwy 189 friendship,tn


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8:04AM October 17, 2022

Dawn Jewell
Good morning, Garry. We are still finishing up the Friendship zone. We estimate a completion date of late fall for your area. Thank you for your patience and we look forward to serving your family.

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5:59PM September 22, 2022

Steven Collier
Any updates for the Fulton Area, my address is 7756 State Route 94 East,


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8:27AM September 23, 2022

Dawn Jewell
Good morning, Steven. We currently have crews working in Kentucky. We anticipate to have some of the first customers in KY installed by the end of the year. We appreciate your patience and look forward to serving your family.

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7:32PM September 21, 2022

Mack P
Just wondering about the status of the Fulton Area.


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7:54AM September 30, 2022

Dawn Jewell
Good morning, Mack. I cannot give any specific time frames for your address at this time. We currently have crews working in KY. We do anticipate some of the first customers in KY to be installed by the end of the year. We look forward to serving your family and appreciate your patience.

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7:26PM September 29, 2022

Mack P
505 Homra Rd

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8:28AM September 23, 2022

Dawn Jewell
Good morning, Mack. We currently have crews working in Kentucky. We anticipate to have some of the first customers in KY installed by the end of the year. We appreciate your patience and look forward to serving your family.

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8:52AM September 22, 2022

Dawn Jewell
Good morning, Mark. Please provide me with your address so I can give you an accurate update for your location.

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5:15PM September 21, 2022

Keith Wilbanks
Any new dates for Walter Taylor Rd in Friendship both neighbors on each side have theirs installed just curious Thanks


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2:52PM September 23, 2022

Dawn Jewell
We tried to contact you to schedule your installation appointment, but it went straight to voicemail. Please call us at 731-562-6001 to schedule your appointment.

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8:50AM September 22, 2022

Dawn Jewell
Good morning, Keith. Please provide me with your address so I can get an update for your location.

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4:26AM September 10, 2022

Tarrant Snead
How do I sign in to EXOS to manage my router??


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9:25AM September 12, 2022

Dawn Jewell
Hey, Tarrant. I did speak with our tech support staff. They feel it would be best to call in and speak with someone. You can call us at 731-562-6001 or provide your phone number and I can have one of them contact you for assistance.

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9:02AM September 07, 2022

Chase Foster
Any update on 500 Eden Brooke Farm Rd? Thanks


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10:10AM September 07, 2022

Dawn Jewell
You should be ready to set up an installation appointment next week. Our crews were working on your location yesterday. Once the fiber connection to your home is active, we will contact you to schedule this installation appointment. We look forward to serving your family.

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9:20AM September 07, 2022

Dawn Jewell
Good morning, Chase, I am getting an update for you and will let you know shortly. Thank you for your patience.

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4:03PM September 04, 2022

James Bruce
Good afternoon may I please get an update on my address 3079 N Shady Grove Rd. in Union City. Thanks in advance.


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8:56AM September 06, 2022

Dawn Jewell
Good morning, James. We have completed the mainline fiber in your area. We have completed the drops to your home. We are now in the process of splicing the fiber so that the fiber connection to each home is active and ready to install. Once we have the fiber to your home spliced, we will contact you to schedule an installation appointment. We project that your area will be fully complete by mid-October. Thank you for your patience. We look forward to serving your family.

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2:58PM September 01, 2022

Joshua Dodson
Hate to be a bother, but is the any updates on 2757 dodson rd here in rives.... thanks


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4:07PM September 01, 2022

Dawn Jewell
Hey Joshua, Locates have been called in and underground fiber is scheduled to be installed early next week. Hopefully weather permitting, we will have your fiber spliced by the end of next week. Once this has been completed we can schedule an installation appointment. Thanks for your patience. We look forward to serving you.

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1:26PM August 27, 2022

Greg Warren
I'm sorry if this is an old question but, I did not see a search bar. My questions is: Has anyone been able to connect a Verizon network extender via their GC internet service? I get an error message that their a Firewall conflict. I assume that GC firewall will not allow the extender to pass through. Thoughts?


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8:10AM August 29, 2022

Dawn Jewell
Hi Greg. Please contact our tech support department for assistance with this. They can be reached at 731-562-6001. They would be happy to assist you.

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7:23PM August 18, 2022

Nicholas Maroney
Any update on the 5327 college st area


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12:54PM August 19, 2022

Dawn Jewell
We are splicing your location today. Once that is complete and there is a light reading (meaning the fiber connection is active to your home), our tech support will reach out to you to schedule your installation appointment. You can anticipate that call early next week. Thank you for allowing Gibson Connect to serve you.

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9:09AM August 19, 2022

Dawn Jewell
I have requested an update on your location and will let you know as soon as possible. Thank you for your patience.