Sarah Williams
Hi, Jennifer. The crews would have been running main line fiber on the poles, as I do not see your service drop is completed yet. We have several different crews working throughout areas of the Kentucky zones, and we are working our way south towards the state line. Once the main line fiber is complete and spliced, crews will be installing your service drop, followed by splicing on it. We appreciate your support of Gibson Connect and look forward to serving you!
7:42PM May 27, 2023
Tony Griffith
Am I registered at 501 clinton moscow fulton ky?
Sarah Williams
Hi, Tony. Yes, you are registered, and I see that your service drop is completed. Next, crews will be by to splice the fiber to the home, and once we have a light reading for your location we will call and schedule your in-home installation. We appreciate your continued support of Gibson Connect and look forward to serving you!
4:37PM May 17, 2023
Brook Russell
I registered and paid deposit on May 8 and haven’t heard from anyone to schedule hook up.
Sarah Williams
Hi, Brook. We apologize for the delay in responding to your question. Please provide us with your address so that we can give you an update on your installation.
9:35AM May 08, 2023
Sandeana Totty
What phone number will you call from to arrange installation of the fiber connection?
Sarah Williams
Hi, Sandeana. We will call the number used during the registration process. If you need to verify that information or make changes, please give us a call at 731.562.6001.
Sarah Williams
Hi, Tony. I show that the service drop to your house has been placed and is complete. We will have splicing crews coming through to splice the fiber to the home; once that happens, and we receive a light reading, we will call to schedule your installation. Thank you for your continued support of Gibson Connect. We look forward to serving you!
1:30PM May 01, 2023
Andrea Hardison
Is there any update on 7693 state route 94 E, fulton?
Sarah Williams
Hey, Andrea. I apologize for the delay in responding. It does not appear that construction has begun at your location. We have crews working throughout the area placing service drops to the home, as well as splicing mainline fiber. Work is progressing, and we are excited to begin connections. Thank you for your continued support of Gibson Connect!
11:53AM April 17, 2023
Donna Myatt
When are they going to hook up internet at 315 state route 924 Fulton ky
Sarah Williams
Hi, Donna. We cannot give an exact time as to when the connection will be completed, but I do see that your service drop is under construction. Once the service drop to the home is completed, the fiber will be spliced and a NID placed on the side of the home. At that time, when we receive the light reading for your home, we will call to schedule you installation. Thank you for your continued patience, and we look forward to serving you soon!
12:44PM April 15, 2023
Chuck Baringer
Do you know about when we might get connected with service, been waiting on list now since we heard
about it 2017 almost six years now.
Chuck Baringer
3695 State Route 1826 Clinton. I have 2 orders that I paid twice for to get hook-up. Been signed up over 6 years and friends that live in Clinton and on other side of town who already had access to other broadband services, you have already connected them, and friends that live other side of Clinton just off 703 that has been there just over a year and already connected, so what is up with that.
9:24AM April 17, 2023
Sarah Williams
Hi, Chuck. If you could provide us with your address, we will be happy to give you an update!
4:42PM March 08, 2023
Steven Collier
Do you have a timeline for the Fulton Zone?
Sarah Williams
Hi, Steven. I apologize for the very late reply to your question. We sent out an email last week to the members in Kentucky who have signed up for Gibson Connect service. This includes the latest updates regarding construction in the Kentucky area. It took us a little while to get the information compiled so that we could send it out to our members. If you have any questions, please let us know. We appreciate your support of Gibson Connect and look forward to serving you!
9:20AM March 02, 2023
Sandeana Totty
Hello. Can you give an update on the Clinton Zone and then the Fulton Zone? Were you able to start connections in Clinton Zone in February? When do you anticipate starting connections in Fulton Zone?
Thanks,
Sandeana
Sarah Williams
Sandeana, I apologize for the very late reply to your question. We sent out an email last week to the members in Kentucky who have signed up for Gibson Connect service. This includes the latest updates regarding construction in the Kentucky area. It took us a little while to get the information compiled so that we could send it out to our members. If you have any questions, please let us know. We appreciate your support of Gibson Connect and look forward to serving you!
4:22PM February 02, 2023
Jennifer Grissom
Can i get a more specific update for the Hickman zone please? We are struggling with even getting a decent cell signal, don't get me started on the internet, since the Tornado.
Thank you for all you do! You are appreciated!
Jennifer Grissom
1201 State Route 239 S
Fulton
Sarah Williams
Hi, Jennifer. I apologize for the delay in responding to you. As of now, we have crews working in the Clinton and Fulton zones. Once those are completed, or largely complete, we will be moving into the Hickman zone followed by Arlington. There has not been anything done at your location specifically as of now. We will continue to communicate updates as we work throughout the Kentucky zones, and look forward to serving you and all of our Kentucky members!
11:25AM January 24, 2023
Nita Mascroft
We are sooo excited for Gibson Connect! I am currently registered for internet and phone service. I would like to add the TV service but didn't see an option to do that on my dashboard. Will the tv service also be available in the Clinton/Fulgham area?
Sarah Williams
Hi, Nita. Yes, television services will also be available to our members in Kentucky! If you would like to go ahead and edit your order, please give us a call at 731.562.6001 and one of our team members will be able to edit that for you. We appreciate your support of Gibson Connect and look forward to serving you!
6:54PM January 15, 2023
Steven Collier
When do you anticipate to start connecting Fulton area customers?
Sarah Williams
Hi, Steven. We do not have a timeline at this point for when connections will begin in that zone. We are working out from the Clinton substation and will pick-up the Fulton zone during that build based on the way the lines run. We expect connections in the Clinton zone to begin sometime in February, and we are working diligently to begin Fulton as soon as possible. Thank you for your continued support of Gibson Connect!
Sarah Williams
Hi, Larry. Bills are sent via email to the email address on file for your account. You can then click the link, and it will take you to the online portal, where you can view or pay your bill, set up auto draft, etc. If you need assistance with this, please give us a call at 731.562.6003. Thank you for being a Gibson Connect subscriber!
Sarah Williams
Bryan, we do not have a specific timeframe of when they will be working in that area. We have crews currently hanging mainline fiber all along this feeder, so that is most likely what you saw. This is a long feeder, with several steps to still be completed, so we cannot say a for sure time as of now. We appreciate your patience and look forward to serving you and all of our Kentucky members. Merry Christmas!
12:28PM December 21, 2022
Bryan Black
Do you know when they plan on continuing running the feeder line on my route? Looks like they stopped running it less than a mile from my house.
10:11AM December 21, 2022
Sarah Williams
Hey, Bryan. I was wanting to make sure I had the correct information before responding to you, so I apologize for the delay. We have crews that are currently working on the feeder running south out of the Clinton substation. This feeder serves the Fulton zone, and we will be moving into the Fulton zone as we work that line. I do not have a timeframe on connections beginning yet, as a large part of that will be determined by weather this winter. We anticipate connections in the Clinton zone to begin in February as of now, and we will begin connections in the Fulton zone as soon as possible. We are starting in Clinton, as that zone met their goal before anyone else; however, because the Fulton zone is served by the same feeder as part of the Clinton zone, we will be picking it up as we build south. We appreciate your continued patience and look forward to serving you!
9:41PM December 19, 2022
Bryan Black
I noticed early last week that crews were running a cable near the intersection of KY 1125 and 1759 but have left the area now. I live less than a mile from that area and I was wondering if they plan on coming back to that area to continue running the line to my house?
Sarah Williams
Hi, Tony. Yes, you will need to register for any location in which you want Gibson Connect services, even if you have already had or currently have service with us.
10:41PM December 05, 2022
Tony Griffith
I'm a member already in Troy but I moved here do I still need to register?
10:37AM December 01, 2022
Sarah Williams
Hi, Tony. Yes, it appears that your address is eligible for Gibson Connect services! We currently have a couple of crews working in the Kentucky zones, and there will be more starting after the new year. If you have not registered, please do so here on this website, on the homepage. We will continue to update members as the work progresses and will call when your home is ready to be connected. We appreciate your support of Gibson Connect and look forward to serving you!
9:30AM November 29, 2022
jamie Knott
Having buffering issues in South Fulton. Some TVs work, some don't. Gibson Connect app works on one tv but not the others. Causing issues with being able to complete work on laptops as well.
Sarah Williams
Hi, Jamie. The connection issues that members have been experiencing was resolved yesterday. If you continue to have problems with your service, please give us a call at 731.562.6001. It could be something related to your location or equipment, specifically, and one of our team members will be able to go in and take a look. Thank you for being a Gibson Connect subscriber!
3:50PM November 28, 2022
David Keith
Hornbeak also has this issue with fiber optic network stuttering, the stopping and starting varies --> sometimes it can last a few mins and other times only for a few seconds, it's been this way as well the past 5 days to a week.
You can really notice it when connected to like a live stream, at times it also will not connect with another server, until retrying a few times, but you'll get dropped and have to retry again.
David Keith
Links (Source):
https://www.fastcabling.com/2022/03/07/how-to-terminate-fiber-optic-cable-fast-and-easily/
https://www.versitron.com/faq/procedure-of-fiber-optic-termination
4:04PM November 28, 2022
David Keith
P.S. I run into this same type of problem in the past when I was the Computer Technician for an AS/400 System for a company --> in their case it turned out to be a "loose wire" on the network, which wasn't connected to a terminal or "Terminated" to "Anything", at the time this "one loose connection" --> non-terminated connection --> was causing issues on the entire network, which someone "left" connected to the network.
According To The Net --> Fiber Optic Is The Same Way In Needing Terminated, Listed Below, "My Guess" Is That's The Issue, Or A Piece Of Hardware Failing, But I'd Look For Any "Lose" Or "Non-Terminated" Connections First Of All. It Can Take A While To Track Down Though If That's The Case.
Fiber optic termination is a necessary step for installing a fiber optic network. It is a physical connection of a fiber optic cable to create a seamless connection between similar or dissimilar devices.--> And any mistakes that occur in the termination will cause the system to break down or malfunction and raise some problems like return loss or insertion loss. To minimize such losses, the fibers must be aligned and connected as accurately as possible. There are generally two ways how we terminate fiber optic cables: connector or splicing.
5:59PM November 27, 2022
ASHLEY PAYNE
Hey I have been having issues the past week with my internet loosing connection for 1-2 minutes at a time. It wouldn't bother me if it was once or twice but it is non stop all day and night and it will happen back to back at times! Could you please explain why this is happening and how we can fix it?
Sarah Williams
Hi, Ashley. We have been made aware of intermittent connectivity issues that began over the holiday weekend. We have performed a couple of updates to try and correct the problem, however, they did not correct it as we hoped. We currently have personnel on-site where we believe the issue to be. We apologize for the interruptions and issues and are working as quickly as possible to correct it. We will post updates to our Gibson Connect Facebook page as we learn more. Thank you for being a Gibson Connect subscriber!
4:16PM November 27, 2022
Melissa Conner
What is going on with all the buffering over the last couple of days in the South Fulton, TN area? It is happening several times of day and today just started after 12pm, but has happened several times today already. Is Gibson Connect having issues in our area?
Sarah Williams
Hi, Melissa. We have been made aware of intermittent connectivity issues that began over the holiday weekend. We have performed a couple of updates to try and correct the problem, however, they did not correct it as we hoped. We currently have personnel on-site where we believe the issue to be. We apologize for the interruptions and issues and are working as quickly as possible to correct it. We will post updates to our Gibson Connect Facebook page as we learn more. Thank you for being a Gibson Connect subscriber!
1:03PM November 27, 2022
Stephen Livingston
Hello, I have been having connectivity issue for about a month. I will loose connection for less than a minute or sometimes a little longer. I also noticed the light on my router is now green instead of blue, probably from some firmware update, but I'm blaming it on the green light. Just now I was running an extended speed test, and after about 5 minutes it started failing to connect to the server. Here is a short log
2022-11-27 13:02:48: uploaded in 0.2s @142.912Mb/s
2022-11-27 13:02:48: downloaded in 6.6s @3.543Mb/s
2022-11-27 13:02:41: uploaded in 0.2s @139.178Mb/s
2022-11-27 13:02:41: downloaded in 6.0s @3.904Mb/s
2022-11-27 13:02:35: uploaded in 0.2s @139.426Mb/s
2022-11-27 13:02:34: downloaded in 5.9s @3.944Mb/s
2022-11-27 13:02:28: uploaded in 0.2s @143.173Mb/s
2022-11-27 13:02:28: downloaded in 6.1s @3.833Mb/s
2022-11-27 13:02:21: uploaded in 1.1s @20.684Mb/s
2022-11-27 13:02:20: downloaded in 9.3s @2.518Mb/s
2022-11-27 13:02:06: download request failed
2022-11-27 13:02:03: download request failed
2022-11-27 13:01:28: download request failed
2022-11-27 13:01:22: download request failed
2022-11-27 13:01:01: download request failed
2022-11-27 13:01:01: download request failed
2022-11-27 13:00:39: download request failed
2022-11-27 13:00:17: download request failed
2022-11-27 12:59:55: download request failed
2022-11-27 12:59:08: uploaded in 0.2s @137.949Mb/s
2022-11-27 12:59:08: downloaded in 0.2s @148.621Mb/s
2022-11-27 12:59:01: uploaded in 0.2s @137.706Mb/s
2022-11-27 12:59:01: downloaded in 0.2s @150.433Mb/s
Sarah Williams
Hi, Stephen. Please give us a call at 731.562.6001 so that one of our technical support team members can assist you. We appreciate your support of Gibson Connect!
1:04PM November 27, 2022
Stephen Livingston
it looked a lot nicer when I posted it :)
5:58AM November 20, 2022
Tarrant Snead
Got approved for affordable connectivity discount how do I apply for it with Gibson connect
Sarah Williams
Hi, Tarrant. Please reach out to us at 731.562.6003 and ask to speak with Dawn Jewell. She handles the ACP program for our members here at Gibson Connect, and she will be able to assist you in getting the information needed. If you have any additional questions, please do not hesitate to ask. Thank you for being a Gibson Connect subscriber with us!
10:53AM November 15, 2022
Bryan Black
Could you give me an update for my location? 315 Harrison Road, Fulton, KY
Dawn Jewell
Hi, Bryan. We have not yet determined a timeframe for connections in your area. We currently have three crews working in Kentucky. With that said, there is a lot of work to be done prior to connections beginning. We are placing mainline fiber, as well as service drops; we also have work and splicing to complete at the substations. We will continue to provide updates as they become available. Thank you for your continued patience and support of Gibson Connect!
10:32AM November 06, 2022
Destiny Cunningham
Just checking in for an update on the Fulton KY area? When should I expect internet at my house??
Sarah Williams
Hi, Destiny and Mack. We have not yet determined a timeframe for connections. We currently have three crews working in Kentucky, but there is a lot of work to be done prior to connections beginning. There are crews working to place mainline fiber, as well as service drops; we also have work and splicing to complete at the substations. We will continue to provide updates as they become available. Thank you for your continued patience and support of Gibson Connect!
11:45AM November 06, 2022
Mack P
I was just going to ask about the Fulton, KY area a well. 8)
2:12AM May 28, 2023
Jennifer Grissom
Do you have an update for 1201 State Route 239S in Fulton? We had someone about a week ago running the line to the pole out back.
9:21AM May 30, 2023
Sarah Williams
Hi, Jennifer. The crews would have been running main line fiber on the poles, as I do not see your service drop is completed yet. We have several different crews working throughout areas of the Kentucky zones, and we are working our way south towards the state line. Once the main line fiber is complete and spliced, crews will be installing your service drop, followed by splicing on it. We appreciate your support of Gibson Connect and look forward to serving you!
7:42PM May 27, 2023
Tony Griffith
Am I registered at 501 clinton moscow fulton ky?
9:23AM May 30, 2023
Sarah Williams
Hi, Tony. Yes, you are registered, and I see that your service drop is completed. Next, crews will be by to splice the fiber to the home, and once we have a light reading for your location we will call and schedule your in-home installation. We appreciate your continued support of Gibson Connect and look forward to serving you!
4:37PM May 17, 2023
Brook Russell
I registered and paid deposit on May 8 and haven’t heard from anyone to schedule hook up.
9:32AM May 23, 2023
Sarah Williams
Hi, Brook. We apologize for the delay in responding to your question. Please provide us with your address so that we can give you an update on your installation.
9:35AM May 08, 2023
Sandeana Totty
What phone number will you call from to arrange installation of the fiber connection?
10:15AM May 09, 2023
Sarah Williams
Hi, Sandeana. We will call the number used during the registration process. If you need to verify that information or make changes, please give us a call at 731.562.6001.
3:50PM May 07, 2023
Tony Griffith
501 clinton moscow fulton ky
10:17AM May 09, 2023
Sarah Williams
Hi, Tony. I show that the service drop to your house has been placed and is complete. We will have splicing crews coming through to splice the fiber to the home; once that happens, and we receive a light reading, we will call to schedule your installation. Thank you for your continued support of Gibson Connect. We look forward to serving you!
1:30PM May 01, 2023
Andrea Hardison
Is there any update on 7693 state route 94 E, fulton?
10:19AM May 09, 2023
Sarah Williams
Hey, Andrea. I apologize for the delay in responding. It does not appear that construction has begun at your location. We have crews working throughout the area placing service drops to the home, as well as splicing mainline fiber. Work is progressing, and we are excited to begin connections. Thank you for your continued support of Gibson Connect!
11:53AM April 17, 2023
Donna Myatt
When are they going to hook up internet at 315 state route 924 Fulton ky
9:52AM April 18, 2023
Sarah Williams
Hi, Donna. We cannot give an exact time as to when the connection will be completed, but I do see that your service drop is under construction. Once the service drop to the home is completed, the fiber will be spliced and a NID placed on the side of the home. At that time, when we receive the light reading for your home, we will call to schedule you installation. Thank you for your continued patience, and we look forward to serving you soon!
12:44PM April 15, 2023
Chuck Baringer
Do you know about when we might get connected with service, been waiting on list now since we heard about it 2017 almost six years now.
2:40PM May 12, 2023
Chuck Baringer
3695 State Route 1826 Clinton. I have 2 orders that I paid twice for to get hook-up. Been signed up over 6 years and friends that live in Clinton and on other side of town who already had access to other broadband services, you have already connected them, and friends that live other side of Clinton just off 703 that has been there just over a year and already connected, so what is up with that.
9:24AM April 17, 2023
Sarah Williams
Hi, Chuck. If you could provide us with your address, we will be happy to give you an update!
4:42PM March 08, 2023
Steven Collier
Do you have a timeline for the Fulton Zone?
9:10AM March 27, 2023
Sarah Williams
Hi, Steven. I apologize for the very late reply to your question. We sent out an email last week to the members in Kentucky who have signed up for Gibson Connect service. This includes the latest updates regarding construction in the Kentucky area. It took us a little while to get the information compiled so that we could send it out to our members. If you have any questions, please let us know. We appreciate your support of Gibson Connect and look forward to serving you!
9:20AM March 02, 2023
Sandeana Totty
Hello. Can you give an update on the Clinton Zone and then the Fulton Zone? Were you able to start connections in Clinton Zone in February? When do you anticipate starting connections in Fulton Zone? Thanks, Sandeana
9:10AM March 27, 2023
Sarah Williams
Sandeana, I apologize for the very late reply to your question. We sent out an email last week to the members in Kentucky who have signed up for Gibson Connect service. This includes the latest updates regarding construction in the Kentucky area. It took us a little while to get the information compiled so that we could send it out to our members. If you have any questions, please let us know. We appreciate your support of Gibson Connect and look forward to serving you!
4:22PM February 02, 2023
Jennifer Grissom
Can i get a more specific update for the Hickman zone please? We are struggling with even getting a decent cell signal, don't get me started on the internet, since the Tornado. Thank you for all you do! You are appreciated! Jennifer Grissom 1201 State Route 239 S Fulton
8:42AM February 07, 2023
Sarah Williams
Hi, Jennifer. I apologize for the delay in responding to you. As of now, we have crews working in the Clinton and Fulton zones. Once those are completed, or largely complete, we will be moving into the Hickman zone followed by Arlington. There has not been anything done at your location specifically as of now. We will continue to communicate updates as we work throughout the Kentucky zones, and look forward to serving you and all of our Kentucky members!
11:25AM January 24, 2023
Nita Mascroft
We are sooo excited for Gibson Connect! I am currently registered for internet and phone service. I would like to add the TV service but didn't see an option to do that on my dashboard. Will the tv service also be available in the Clinton/Fulgham area?
8:37AM January 26, 2023
Sarah Williams
Hi, Nita. Yes, television services will also be available to our members in Kentucky! If you would like to go ahead and edit your order, please give us a call at 731.562.6001 and one of our team members will be able to edit that for you. We appreciate your support of Gibson Connect and look forward to serving you!
6:54PM January 15, 2023
Steven Collier
When do you anticipate to start connecting Fulton area customers?
9:20AM January 18, 2023
Sarah Williams
Hi, Steven. We do not have a timeline at this point for when connections will begin in that zone. We are working out from the Clinton substation and will pick-up the Fulton zone during that build based on the way the lines run. We expect connections in the Clinton zone to begin sometime in February, and we are working diligently to begin Fulton as soon as possible. Thank you for your continued support of Gibson Connect!
7:49PM January 09, 2023
Larry Johnson
How do I see my bill
8:51AM January 10, 2023
Sarah Williams
Hi, Larry. Bills are sent via email to the email address on file for your account. You can then click the link, and it will take you to the online portal, where you can view or pay your bill, set up auto draft, etc. If you need assistance with this, please give us a call at 731.562.6003. Thank you for being a Gibson Connect subscriber!
9:51AM December 21, 2022
Bryan Black
315 Harison Road Fulton, KY 42041
8:58AM December 22, 2022
Sarah Williams
Bryan, we do not have a specific timeframe of when they will be working in that area. We have crews currently hanging mainline fiber all along this feeder, so that is most likely what you saw. This is a long feeder, with several steps to still be completed, so we cannot say a for sure time as of now. We appreciate your patience and look forward to serving you and all of our Kentucky members. Merry Christmas!
12:28PM December 21, 2022
Bryan Black
Do you know when they plan on continuing running the feeder line on my route? Looks like they stopped running it less than a mile from my house.
10:11AM December 21, 2022
Sarah Williams
Hey, Bryan. I was wanting to make sure I had the correct information before responding to you, so I apologize for the delay. We have crews that are currently working on the feeder running south out of the Clinton substation. This feeder serves the Fulton zone, and we will be moving into the Fulton zone as we work that line. I do not have a timeframe on connections beginning yet, as a large part of that will be determined by weather this winter. We anticipate connections in the Clinton zone to begin in February as of now, and we will begin connections in the Fulton zone as soon as possible. We are starting in Clinton, as that zone met their goal before anyone else; however, because the Fulton zone is served by the same feeder as part of the Clinton zone, we will be picking it up as we build south. We appreciate your continued patience and look forward to serving you!
9:41PM December 19, 2022
Bryan Black
I noticed early last week that crews were running a cable near the intersection of KY 1125 and 1759 but have left the area now. I live less than a mile from that area and I was wondering if they plan on coming back to that area to continue running the line to my house?
9:21AM December 20, 2022
Bryan Black
315 Harrison Road, Fulton, KY
8:45AM December 20, 2022
Sarah Williams
Hi, Bryan. If you will provide us with your address, we will be glad to give you an update on your area!
1:14PM November 30, 2022
Tony Griffith
501 clinton moscow fulton ky 42041 is that part of the build out for ky?
12:28PM December 06, 2022
Sarah Williams
Hi, Tony. Yes, you will need to register for any location in which you want Gibson Connect services, even if you have already had or currently have service with us.
10:41PM December 05, 2022
Tony Griffith
I'm a member already in Troy but I moved here do I still need to register?
10:37AM December 01, 2022
Sarah Williams
Hi, Tony. Yes, it appears that your address is eligible for Gibson Connect services! We currently have a couple of crews working in the Kentucky zones, and there will be more starting after the new year. If you have not registered, please do so here on this website, on the homepage. We will continue to update members as the work progresses and will call when your home is ready to be connected. We appreciate your support of Gibson Connect and look forward to serving you!
9:30AM November 29, 2022
jamie Knott
Having buffering issues in South Fulton. Some TVs work, some don't. Gibson Connect app works on one tv but not the others. Causing issues with being able to complete work on laptops as well.
8:29AM November 30, 2022
Sarah Williams
Hi, Jamie. The connection issues that members have been experiencing was resolved yesterday. If you continue to have problems with your service, please give us a call at 731.562.6001. It could be something related to your location or equipment, specifically, and one of our team members will be able to go in and take a look. Thank you for being a Gibson Connect subscriber!
3:50PM November 28, 2022
David Keith
Hornbeak also has this issue with fiber optic network stuttering, the stopping and starting varies --> sometimes it can last a few mins and other times only for a few seconds, it's been this way as well the past 5 days to a week. You can really notice it when connected to like a live stream, at times it also will not connect with another server, until retrying a few times, but you'll get dropped and have to retry again.
4:09PM November 28, 2022
David Keith
Links (Source): https://www.fastcabling.com/2022/03/07/how-to-terminate-fiber-optic-cable-fast-and-easily/ https://www.versitron.com/faq/procedure-of-fiber-optic-termination
4:04PM November 28, 2022
David Keith
P.S. I run into this same type of problem in the past when I was the Computer Technician for an AS/400 System for a company --> in their case it turned out to be a "loose wire" on the network, which wasn't connected to a terminal or "Terminated" to "Anything", at the time this "one loose connection" --> non-terminated connection --> was causing issues on the entire network, which someone "left" connected to the network. According To The Net --> Fiber Optic Is The Same Way In Needing Terminated, Listed Below, "My Guess" Is That's The Issue, Or A Piece Of Hardware Failing, But I'd Look For Any "Lose" Or "Non-Terminated" Connections First Of All. It Can Take A While To Track Down Though If That's The Case. Fiber optic termination is a necessary step for installing a fiber optic network. It is a physical connection of a fiber optic cable to create a seamless connection between similar or dissimilar devices.--> And any mistakes that occur in the termination will cause the system to break down or malfunction and raise some problems like return loss or insertion loss. To minimize such losses, the fibers must be aligned and connected as accurately as possible. There are generally two ways how we terminate fiber optic cables: connector or splicing.
5:59PM November 27, 2022
ASHLEY PAYNE
Hey I have been having issues the past week with my internet loosing connection for 1-2 minutes at a time. It wouldn't bother me if it was once or twice but it is non stop all day and night and it will happen back to back at times! Could you please explain why this is happening and how we can fix it?
9:03AM November 28, 2022
Sarah Williams
Hi, Ashley. We have been made aware of intermittent connectivity issues that began over the holiday weekend. We have performed a couple of updates to try and correct the problem, however, they did not correct it as we hoped. We currently have personnel on-site where we believe the issue to be. We apologize for the interruptions and issues and are working as quickly as possible to correct it. We will post updates to our Gibson Connect Facebook page as we learn more. Thank you for being a Gibson Connect subscriber!
4:16PM November 27, 2022
Melissa Conner
What is going on with all the buffering over the last couple of days in the South Fulton, TN area? It is happening several times of day and today just started after 12pm, but has happened several times today already. Is Gibson Connect having issues in our area?
9:02AM November 28, 2022
Sarah Williams
Hi, Melissa. We have been made aware of intermittent connectivity issues that began over the holiday weekend. We have performed a couple of updates to try and correct the problem, however, they did not correct it as we hoped. We currently have personnel on-site where we believe the issue to be. We apologize for the interruptions and issues and are working as quickly as possible to correct it. We will post updates to our Gibson Connect Facebook page as we learn more. Thank you for being a Gibson Connect subscriber!
1:03PM November 27, 2022
Stephen Livingston
Hello, I have been having connectivity issue for about a month. I will loose connection for less than a minute or sometimes a little longer. I also noticed the light on my router is now green instead of blue, probably from some firmware update, but I'm blaming it on the green light. Just now I was running an extended speed test, and after about 5 minutes it started failing to connect to the server. Here is a short log 2022-11-27 13:02:48: uploaded in 0.2s @142.912Mb/s 2022-11-27 13:02:48: downloaded in 6.6s @3.543Mb/s 2022-11-27 13:02:41: uploaded in 0.2s @139.178Mb/s 2022-11-27 13:02:41: downloaded in 6.0s @3.904Mb/s 2022-11-27 13:02:35: uploaded in 0.2s @139.426Mb/s 2022-11-27 13:02:34: downloaded in 5.9s @3.944Mb/s 2022-11-27 13:02:28: uploaded in 0.2s @143.173Mb/s 2022-11-27 13:02:28: downloaded in 6.1s @3.833Mb/s 2022-11-27 13:02:21: uploaded in 1.1s @20.684Mb/s 2022-11-27 13:02:20: downloaded in 9.3s @2.518Mb/s 2022-11-27 13:02:06: download request failed 2022-11-27 13:02:03: download request failed 2022-11-27 13:01:28: download request failed 2022-11-27 13:01:22: download request failed 2022-11-27 13:01:01: download request failed 2022-11-27 13:01:01: download request failed 2022-11-27 13:00:39: download request failed 2022-11-27 13:00:17: download request failed 2022-11-27 12:59:55: download request failed 2022-11-27 12:59:08: uploaded in 0.2s @137.949Mb/s 2022-11-27 12:59:08: downloaded in 0.2s @148.621Mb/s 2022-11-27 12:59:01: uploaded in 0.2s @137.706Mb/s 2022-11-27 12:59:01: downloaded in 0.2s @150.433Mb/s
9:00AM November 28, 2022
Sarah Williams
Hi, Stephen. Please give us a call at 731.562.6001 so that one of our technical support team members can assist you. We appreciate your support of Gibson Connect!
1:04PM November 27, 2022
Stephen Livingston
it looked a lot nicer when I posted it :)
5:58AM November 20, 2022
Tarrant Snead
Got approved for affordable connectivity discount how do I apply for it with Gibson connect
8:39AM November 22, 2022
Sarah Williams
Hi, Tarrant. Please reach out to us at 731.562.6003 and ask to speak with Dawn Jewell. She handles the ACP program for our members here at Gibson Connect, and she will be able to assist you in getting the information needed. If you have any additional questions, please do not hesitate to ask. Thank you for being a Gibson Connect subscriber with us!
10:53AM November 15, 2022
Bryan Black
Could you give me an update for my location? 315 Harrison Road, Fulton, KY
1:32PM November 16, 2022
Dawn Jewell
Hi, Bryan. We have not yet determined a timeframe for connections in your area. We currently have three crews working in Kentucky. With that said, there is a lot of work to be done prior to connections beginning. We are placing mainline fiber, as well as service drops; we also have work and splicing to complete at the substations. We will continue to provide updates as they become available. Thank you for your continued patience and support of Gibson Connect!
10:32AM November 06, 2022
Destiny Cunningham
Just checking in for an update on the Fulton KY area? When should I expect internet at my house??
4:33PM November 07, 2022
Sarah Williams
Hi, Destiny and Mack. We have not yet determined a timeframe for connections. We currently have three crews working in Kentucky, but there is a lot of work to be done prior to connections beginning. There are crews working to place mainline fiber, as well as service drops; we also have work and splicing to complete at the substations. We will continue to provide updates as they become available. Thank you for your continued patience and support of Gibson Connect!
11:45AM November 06, 2022
Mack P
I was just going to ask about the Fulton, KY area a well. 8)