Sarah Williams Hi, Destiny. We are applying for the 2021 Kentucky Broadband Deployment Fund Grant. We are actively working on the application and look forward to when we can begin the buildout in Kentucky. We are sorry for the delay. We know you need high-speed internet access as soon as possible, but we also want to do the buildout as economically as we can. We sincerely appreciate your patience and understanding, and will communicate more once we have an update on the grant process. Thank you for your support of Gibson Connect!
10:01AM October 10, 2021
Robin Hild I have a fiber cable pulled from the pole to the house but no j-box yet. Can you tell me when the splicing crew will be in the area to complete their connections? Hoping to be up and running by Thanksgiving. Things are happening in my area and our curiosity is maddening. 8)
Sarah Williams Hi, Robin. We are hopeful that splicing will begin in the Hop-In/Rives area within the next couple of weeks, but it will still be several more weeks before connections are ready to begin. Our projection for having the majority of this area connected is late winter 2022; it could be earlier than that, but as of now that is the best timeframe we can provide. We appreciate your support of Gibson Connect, and look forward to serving you!
3:33PM October 06, 2021
Jennifer Grissom What is going on in the Hickman area? it says 60 more signups needed. What percentage of actual residents is that?
Rita Alexander We need for all of our zones to reach their participation goals, Jennifer, but we will ultimately provide access to all of our member-owners. We are actively engaged in the Kentucky broadband grant application process. Obtaining grant dollars to reduce the net cost to build our fiber network is very important as we work to keep our service cost low. We are sorry for the delay and we look forward to serving you.
8:20PM October 05, 2021
David Hendrix Can I get an update on the Sublett Rd Union City TN area Please.
Sarah Williams David. Please give me a call at 731.562.6003 so that I can provide you an update for your location. Thank you!
9:28PM October 10, 2021
David Hendrix So, Am I part of the Troy zone or the Hop In grant zone? I’m confused. I’ve been told that it would be several weeks and that I would be spring of ‘22. I’ve also seen answers to comments that says winter ‘22 for people in my area. I had a guy call me and wanted to know if they could run the wire to my house. I told them we were having some work done and would have trucks in an out that particular week. He told me they would come back the next week and run the line to my house. I called the guy and told him everything was good and they could run the line. Never hear back and that was the first week of September.
9:22AM October 06, 2021
Nick Gutierrez Hi, David. Your address is a part of the Troy zone, which we anticipate will be completed by spring 2022. Currently, the Troy zone is under construction. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect and look forward to serving you!
7:08PM October 05, 2021
Mack P Just wondering about the Fulton, KY zone. Back in June it was stated to make it more economical for the delay. I was wondering was that to make it cheaper or to keep it from being more expense? Because way back it was stated when you reached you goal you would be next in line after others whom reached their goal was completed. If the price was going to be the same regardless why was it stopped in Kentucky ? IF we had reached out goal 3 years ago would we not already have service our would it have been shut off??? VERY FRUSTRATED SUPPORTER OF GIBSON CONNECT!!!!!!!
Rita Alexander Hi, Mack. I am very sorry for the delay. High speed broadband is important to our rural service area; and while the delay is frustrating to us all, obtaining the grant dollars to reduce the net cost to build the fiber network is also important as we work to keep our service cost low. Keeping the cost as low as possible is why we have applied for grant dollars whenever and wherever they have been available. We sincerely appreciate your patience and support and we look forward to serving you.
Sarah Williams Stephen, we are actively working in the area, but there are still steps to be completed before connections are ready. I see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive word from our contractors that your home has light, our team will call you to schedule your installation. We understand that you need high-speed internet service, and we ask that you continue to be patient as we work to provide it. Thank you for your continued support of Gibson Connect!
7:47PM September 28, 2021
Heather Emison Any idea in bells cypress church will have this. 2312! Just ETA?
Sarah Williams Hi, Heather. Construction for the Bells zone has not yet begun. At this time, we are anticipating it to begin next spring, and for connections to be mostly completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. Thank you for your support of Gibson Connect!
8:31PM September 23, 2021
Logan Holland When can we expect to have internet in the Newbern area?
Sarah Williams Hi, Logan. We have just started connections in the Newbern area, so your home could be ready. I do see a registration for you in the system, but when I look at the service order to be connected for that address is has a different name than yours on it. If you would give me a call at 731.562.1615 I will clarify with you the correct address and give you an update!
10:16PM September 22, 2021
Jimmy Sturgis Any updates on the South Fulton area?
Sarah Williams Hi, Jimmy. As of now, our best projections for the South Fulton zone to begin construction is next summer. There are several variables that could impact this timeline such as contractor staffing, materials availability, and weather. We will continue to update members via email and on our social media pages. We appreciate your support of Gibson Connect and look forward to serving you!
4:50PM September 22, 2021
Nick Schultz I just recently moved to 309 hopper street in Rutherford and was wondering when I can expect to get connected!!
Sarah Williams Hi, Nick. It appears that your registration was completed a couple of days ago, so it will be about 2-4 weeks for construction to be completed and your connection to be ready. Once the location has light, our team will give you a call to schedule your in-home installation. Thank you for your support of Gibson Connect!
10:43PM September 21, 2021
Otis Duck They have installed the lines running to the poles and currently have them hanging there. What are the next steps until being internet ready?
Nick Gutierrez Hi, Otis. There are several steps that will have to be completed before being internet ready. This includes constructing the main line, putting a service drop to the home, placing a NID (small gray box) to make a connection, splicing the fiber at your home, and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. Thank you for your support of Gibson Connect!
Sarah Williams Hi, Darius. We apologize for the delay in responding. At this time, we are anticipating construction in the Bells zone to begin next spring, and for connections to be mostly completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. Thank you for your support of Gibson Connect!
11:21AM September 16, 2021
MAX DASHNAW I just wanted to tell you I have the internet for awhile paying 69.95 and recently added a home phone. So We just need to add the cable. I would like to know how long will it take.
528 Cumberland St.
Medina, TN 38355
Billie Dashnaw
billiedashnaw@gmail.com
Nick Gutierrez Hello, Max. I have contacted our Gibson Connect Tech Support team and they will be contacting you via your email for more information on our TV services. Thank you for your support of Gibson Connect!
10:42AM September 16, 2021
Tony Griffith Any update on 617 Homestead Dr Troy Tn?
Nick Gutierrez Hi, Tony. A member from our Gibson Connect team should be giving you a call soon. We are sorry for the delay! We appreciate your patience and support of Gibson Connect!
8:25PM September 15, 2021
Donny Bearden Can you please provide an estimate as to when we will have service available at our address? Thank you
Sarah Williams Hi, Donny. Your address appears to be a part of the Hop-In/Rives construction that is taking place. Currently, our best estimation is to have the area completed by late winter 2022. We do not yet have a specific timeframe for individual connections as there are several variables that could impact our estimates such as weather, contractor staffing, and material availability. We appreciate your support of Gibson Connect and look forward to serving you!
11:40AM September 14, 2021
DeAnna Bell We had a crew out a few ago that ran wires to our house and a second crew came by hanging wires on the poles along our road. Just wondering when we will be connected as we have wires hanging around our back door area.
Thanks,
Sarah Williams Hi, DeAnna. The service drop has been completed, but the fiber will still have to be spliced before it is ready for connection. We are anticipating to have the Hop-In/Rives area completed by late winter 2022, but there are several variables that could impact that timeline. We appreciate your patience and support of Gibson Connect!
12:49PM September 12, 2021
Otis Duck When will I see construction on my road?
Sarah Williams Hi, Otis. Your address is a part of the Troy zone, which we anticipate will be completed by spring 2022. Some of the Troy zone is under construction, currently, and the remainder of the zone will see construction beginning within a few weeks. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect and look forward to serving you!
8:02AM September 07, 2021
Bill Dycus Have you started connecting homes in the Newbern zone yet and, if so, when did you start? Just trying to get a feel for how things are progressing. Thanks.
Nick Gutierrez Hi, Bill. We are going to connect our members in the Newbern zone starting next week. We hope to have everyone connected in the next couple of months. However, please keep in mind that there are variables that could always impact the progress of our estimates, such as weather, contractor staffing, and materials availability. We appreciate your support of Gibson Connect!
12:12PM September 03, 2021
David Williamson I live at 4077 Turner Road, Rives TN. A couple of weeks ago a crew was at my home putting up cables and yesterday a man came out and marked the underground power line. When should I expect to have service? David Williamson
Nick Gutierrez Hi, David. Your address appears to be a part of the Hop-In/Rives construction that is taking place. Currently, our best estimation is to have the area completed by late winter 2022. Please keep in mind, there are several variables that could impact our estimates such as weather, contractor staffing, and material availability. We appreciate your patience and support of Gibson Connect!
Sarah Williams Hi, Antonio. Your address is a part of the Troy zone, which we anticipate will be completed by spring 2022. Some of the Troy zone is under construction, currently, and the remainder of the zone will see construction beginning within a few weeks. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. We appreciate your support of Gibson Connect and look forward to serving you!
4:51PM August 31, 2021
Darryl McNeal I am on Hwy 45 W and have wires hung at my home. That's about 3 miles south of Rives. I am wondering when I would be connected and can choose my package.
Sarah Williams Hi, Darryl. I do not see a registration under your name, so it may be under something else. If you would like to call us at 731.562.6003 and ask to speak with me, Sarah Williams, I will get your home address and be able to give you a better estimate on your connection. Thank you for you support of Gibson Connect!
1:58PM August 30, 2021
Mallory Allen I am just outside Union City in the Troy area on Beech Chapel Rd. Any updates on when we can expect construction to begin?
Sarah Williams Hi, Mallory. Part of the original Troy zone is now included with the Hop-In grant area that is at the beginning stages of construction; and we are still on track for the remainder of the Troy zone to begin construction in a few weeks, around the beginning of October. There are variables that could always impact the progress of our estimates, such as weather, contractor staffing and materials availability. We will continue to keep members updated throughout the process via email and social media. Please be patient with us as we continue working to provide this service to all of our eligible members. We appreciate your support of Gibson Connect and look forward to serving you!
10:40PM August 26, 2021
Bill Dycus What is included in the 250 mbps plan......meaning, is the modem included in that $49.99 price? If not, what is the monthly rental fee? Can I purchase my own modem as I have in the past with Spectrum? Are there any minimum requirements when purchasing a new modem for use on your system? Just trying to be prepared when installation happens.
And while I'm at it, I might ask like everyone else.........how about an update on my installation?
Thanks.
Sarah Williams Hi, Bill. Yes, the modem is included in the $49.95 monthly price. You can purchase your own device, however, we do recommend you using the one provided by us. The primary reasoning for that is so if your device has an issue, our team can go in and see what is going on; with a personal modem, we can only see part of the device and can't always solve an issue that may arise if we can't find it. I would be happy to get one of our team members to reach out to you to explain more about that if you wish. Regarding your installation, I see that your service drop has been run, but that the fiber still has to be spliced before the connection will be ready. Connections are expected to start within the next week or two, so it should not be much longer. Thank you for your continued support of Gibson Connect!
9:20PM August 24, 2021
Danny Brooks Can I get an update for brooks road in rives Tennessee
Nick Gutierrez Hi, Danny. Your address appears to be a part of the Hop-In/Rives construction that is taking place. Currently, our best estimation is to have the area completed by late winter 2022. Please keep in mind, there are several variables that could impact our estimates such as weather, material availability, and contractor staffing. We appreciate your patience and support of Gibson Connect!
Nick Gutierrez Hello, Stephen! We are currently working in your area. Our best estimation for you to be connected would be about a month from now. There are several variables that could impact our estimation such as the pandemic, weather, material availability, and contractor staffing. We appreciate your support of Gibson Connect!
8:42PM August 22, 2021
Tony Griffith Got lines ran to my house in troy wondering if anyone knew how long it would take after that to get connected
Sarah Williams Hi, Tony. It will be a few more weeks before we are ready to connect your home. There are still steps that will have to be completed including the fiber being spliced both at the main line and at your home, placing a NID (small gray box) to make connection and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. We appreciate your support of Gibson Connect and look forward to serving you, soon!
1:38PM August 19, 2021
daniell welch I have notice they are out here on Enochs road in newbern. So when do we expect to get connected out here
Nick Gutierrez Hi, Daniel. We are finishing some remaining work in the substation for the fiber to be ready for connection. At this time, we anticipate connections to begin in the Newbern zone by the end of August. Thank you for your support of Gibson Connect and look forward to serving you, soon!
4:57PM August 18, 2021
Tony Griffith They came yesterday an ran wires from the pole to my house in Troy! The guy said it maybe couple weeks before I'm hooked up
Eli McClanahan I'm in the Kentucky rollout area, which has been put on hold due to our state's laxness in following through on legislation. I was curious if this news report indicated Gibson was now able to apply for ARPA funding? Link: https://www.kaco.org/articles/rfp-issued-by-state-to-access-funding-for-broadband/
There are multiple Kentucky programs now that have supposed funding vectors for broadband, so I'm uncertain which of these Gibson is waiting for in regards to the Fulton-Hickman area rollout.
Nick Gutierrez Hi, Mr. McClanahan. We are applying for the 2021 Kentucky Broadband Deployment Fund Grant. The application period just opened on August 11 and the submission deadline is October 25, 2021. We are actively working on the application and look forward to when we can begin the buildout in Kentucky. We are sorry for the delay. We know you need high-speed internet access as soon as possible, but we also want to do the buildout as economically as we can. This is why we’ve applied for all available grant funding in Tennessee and why we’re applying for available grant funding in Kentucky. We sincerely appreciate your patience and understanding.
2:35PM August 16, 2021
David Hendrix When will they start hook ups for Sublett Rd? I should be in the Troy zone. I have noticed you have said other people that are near my residence are in the Rives/HopIn zone. The zone map is showing different.
Sarah Williams Hey David. There are some roads around the Hop-In area that we will be building along with the area that was awarded grant funding. It does appear that Sublett Rd. is set to be included in this construction, however, I do not see your name specifically registered on that road. We are just in the beginning stages of work in the Hop-In area, so connections are still several weeks out. If you would like to call us at 731.562.6003 and ask to speak with me, Sarah Williams, I will be happy to provide you a better update once I know your specific address. Thank you for your support of Gibson Connect!
11:50AM August 14, 2021
George Rutledge I was connected last Monday, we are pleased so far, But When I want to sign up to have my bill charges to credit card just as I do my electoral bill, I am hitting roadblocks, the everyone I,ve talked to says go to web site and set it up, and I have tried that on your non-user friendly site.
I need someone to tell me how to use site.
Thanks
Sarah Williams Hi, George. I apologize for the trouble you have experienced in setting up your card draft. There are a couple of different ways you can do it, and I will be glad to assist you with that. Please give us a call at 731.562.6003 and ask to speak with Sarah Williams. Thank you for being a Gibson Connect subscriber!
Sarah Williams Hi, Jeanie. We are finishing some remaining work in the substation for the fiber to be ready for connection. At this time, we anticipate connections to begin in the Newbern zone by the end of August. We appreciate your support of Gibson Connect and look forward to serving you, soon!
6:33PM August 03, 2021
Destiny Cunningham Hey I was wondering if yall have any updates for the Fulton area?
Sarah Williams Destiny, I have gotten an update on where we are with the Kentucky build. We're still in a holding pattern while Kentucky continues to prepare to launch the grant application. We are hopeful to have our documents submitted next month, or as soon as the state of Kentucky begins accepting them. We're sorry for the temporary delay, but we are thankful for the grant opportunity. It can help us get high-speed internet access for our members in a much more affordable way. We appreciate your patience and support!
3:41PM August 06, 2021
Sarah Williams Hi, Destiny. I apologize for the delay in responding. I have reached out for an update from our team regarding the Kentucky zones and where we are in applying for grants. As soon as I have the updates on where we are, I will be happy to communicate those with you. Thank you for your support of Gibson Connect!
6:52PM July 30, 2021
Brady Wills I was just wondering how much longer before East Hwy. 21, Troy area will be connected? I have noticed some workers in the area this week.
Sarah Williams Hi, Brady. Your address appears to be a part of the Hop-In/Rives construction that is taking place. We are in the early stages of construction, but you will see activity picking up in the coming weeks. As of now, our best estimate is to have the area completed by late winter 2022. Of course, connections will begin prior to that, but we do not have an exact timeline for the area. There are several variables that could impact the estimates we have such as weather, material availability and contractor staffing. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
10:07AM July 29, 2021
Josh Sanders You just put lines up on Wiley Neely Road in Troy. When can we expect service for internet?
Sarah Williams Josh, you are the only Josh Sanders that we have registered on Wiley Neely Rd., and it is indeed a part of the Hop-In/Rives construction. As I mentioned earlier, we are just now starting construction and we estimate to have the area completed by late winter 2022. That is the best estimate that we have as of now, but we will continue to update members as new information is available.
5:58PM August 02, 2021
Josh Sanders I believe I'm in the Troy zone.
Can you double check and get me an eta?
1:55PM July 30, 2021
Sarah Williams Hi, Josh. This area is a part of the Hop-In/Rives construction that is taking place. We are in the early stages of construction, but you will see activity picking up in the coming weeks. As of now, our best estimate is to have the area completed by late winter 2022. Of course, connections will begin prior to that, but we do not have an exact timeline for the area. There are several variables that could impact the estimates we have such as weather, material availability and contractor staffing. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
10:52AM July 27, 2021
Kim Baker My area on Alphin Rd in Kenton is "under construction". I was just wondering if you had a timeframe of when I would be connected?
Sarah Williams Hi, Kim. It looks like your registration was just completed last week, so it will be about 3 weeks before your service is ready. We are still in the area finishing up, so crews will be coming back through to place your service drop and splice the fiber, and get it ready for connection. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
4:20PM July 24, 2021
ASHLEY PAYNE Hey is there anyway I can get an update on a timeframe of when I will be connected? Thanks!
ASHLEY PAYNE Good Morning Sarah, about three weeks ago I had a crew come out and run the cables from the pole to my house so I was wondering what's next and if you had a better time frame of when I will be connected?
8:47AM August 22, 2021
ASHLEY PAYNE Good Morning Sarah, about three weeks ago I had a crew come out and run the cables from the pole to my house so I was wondering what's next and if you had a better time frame of when I will be connected?
9:09AM July 26, 2021
Sarah Williams Hi, Ashley. We are anticipating the Troy zone to be under construction by the beginning of September. There are variables that could impact this timeline such as weather, contractor staffing, and materials availability; but, as of now, we expect it to be underway by fall and connections to begin a few weeks following. We do not yet have exact estimations for individual homes, but we will be happy to give you a more precise time for your address once we have started work in the area. Thank you for your support of Gibson Connect. We look forward to serving you!
Sarah Williams Hi, Cameron. We are currently constructing some parts of the Alamo zone, but unfortunately it will be a little longer before we make it to your address. I do not have a specific timeline that I can give you, but we will update members via email and on our social media pages as we have news to share. Thank you for your support of Gibson Connect!
6:59AM July 14, 2021
Jo Cichello Any idea on timing for Emily Ln in Bells?
Sarah Williams Hi, Jo. Our best estimate for the Bells zone at this time is to begin construction next spring, with connections being completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. We appreciate your support of Gibson Connect!
9:56AM July 09, 2021
Tommy Emison Would like update on 88 Pigue Rd Bells . Thanks Tommy
Sarah Williams Hi, Tommy. It appears that your service drop has not yet been completed, but crews are in this area working on that and splicing, too. I do not have an exact timeframe for your connection, but it should not be much longer; hopefully just a few weeks and you will be ready for installation. Thank you for your support of Gibson Connect!
10:17AM July 06, 2021
Jimmy Sturgis Are there any updates on the South Fultom zone?
Nick Gutierrez Hello, Jimmy! Our best estimation for us to begin construction in the South Fulton zone is the summer of 2022. Please understand, however, that there are many variables that can impact the progress of our work or cause delays. Be on the lookout for our emails, our magazine, and our social media for the latest Gibson Connect updates. We appreciate your patience and your support for Gibson Connect!
4:32PM July 05, 2021
Stephen Livingston are we there yet?, are we there yet?, are we there yet?
asking for a teenager.
Nick Gutierrez Hi, Stephen! After reviewing your account, it shows that the fiber at your home has not been spliced yet. Our best estimation for you to be connected would by the end of this summer. Please understand, however, that there are many variables that can impact the progress of our work or cause delays. Thank you for your support of Gibson Connect!
5:53PM July 02, 2021
Jennifer Campbell We already have a box and our lines ran for service but no one has came to get us connected as of yet. We live at 301 Templeton Road Newbern Tn. Could you please provide a timeline on when we can get connected. Thanks so much !!
Sarah Williams Hi, Jennifer. We do have several crews working throughout the Newbern zone, however it will be a little longer before connections are ready to begin. We still have some construction to complete at the substation before connections are ready to begin. While we do not have a timeframe on this completion, it will most likely be a few more weeks due to material delays. However, we are still on track to have the registered members connected by the end of the year, or sooner, as we stated in our update earlier this year. We appreciate your support of Gibson Connect and look forward to serving you, soon!
3:49PM June 28, 2021
Joseph Smith I talked to one of the techs the other day who told me we may be hooked up in the next couple weeks in some parts of newbern, is this true?
Sarah Williams Hi, Joseph. We still have some construction to complete at the substation before connections are ready to begin. We do not have a timeframe on this completion, yet, but it will most likely take longer than a couple of weeks due to material delays. However, we are still on track to have the registered members connected by the end of the year, or sooner, as we stated in our update earlier this year. We will continue to communicate updates via email and social media as they become available. We appreciate your support of Gibson Connect, and look forward to serving you!
7:32AM June 20, 2021
David Cochran Wanting to watch Formula 1 racing this morning but it will not download. You are beginning to be just like Click One
Rita Alexander We’re very sorry, David. We know how frustrating it is and we’ve been working all morning trying to get it working. We believe it’s now back up, but if it’s not… please let us know. You can email me directly at ralexander@gibsonemc.com.
1:08PM June 17, 2021
Bert Smith Where are the instructions for changing the router password? Thanks
Sarah Williams Hi, Bert. To change the password for your internet service, you will need to call our technical support team. They can assist you in making those changes. Please call 731.562.6001 and one of our team members will be glad to help you!
4:24PM June 15, 2021
Rita AlexanderCampaign Owner Thank you for your comment, Mack. We're in a holding pattern now, while Kentucky prepares to launch the grant application. We will communicate a new timeline as soon as we know more. We are sorry for the temporary delay, but we are thankful for the grant opportunity. It can help us get high-speed internet access for our members in a much more affordable way. We appreciate your patience and support!
Mack P I got this email the other day, and I am assuming the once projected early winter 2021 completion is not happening? I was just so excited oh well that's life. I know it is not GCC and just want to thank you all for your hard work. Maybe one these days far Western Kentucky will stop screwed by its own state!!!!
Update
Dear Member,
I am writing because we have temporarily delayed the start of construction on the Gibson Connect fiber network; and we want to explain why we’ve reluctantly made this difficult decision.
As you may know, the Commonwealth of Kentucky has committed to offer grant opportunities for rural broadband expansion. This is extremely good news for you as a Gibson EMC member-owner and as a future Gibson Connect subscriber since it can help us make high-speed internet service available to you much more affordably. We’ve worked diligently to hold costs down and we have applied for all available State and Federal funding in an effort to be good stewards of your cooperative’s funds and protect your future costs.
Unfortunately, to be eligible to apply for the Kentucky grant funds, we cannot begin work in your area at this time. We have already performed all of the preliminary planning work, so as soon as the opportunity becomes available, we will begin construction. And once we have definitive information from the State, we will communicate a timeline.
Again, we sincerely apologize that these circumstances are causing a delay, but we are thankful for the opportunity to provide this essential service more economically with Kentucky’s funding support. Thank you for your continued patience and your support of Gibson Connect.
Sincerely,
Gibson EMC and Gibson Connect
Mack P Sorry, that should be Late Fall2021 to Early winter 2022 not winter 2021. lol That has passed.
4:25AM June 14, 2021
Samantha Sipes My Husband and I have recently purchased a home. Our mailing address is Claude McKnight Rd., Newbern TN 38059 ( Newbern address). Our actual driveway is on Happy Hollow . We are Members of Gibson Electric. Our electric is with Gibson Co. As you can see it a little confusing , about my zone. Could you please help me figure out if we are eligible for Gibson County connect., and if so is there an estimated time frame. Thank you
Sarah Williams Hi, Samantha. If you would like to call us at 731.562.6000, we will be happy to verify your full address and look to see what zone you fall into. I don't want to provide you any misinformation just based on your mailing address, as the zones are determined by physical location. If you will reach out to us when you have a minute, we will be happy for provide the information you need regarding service with us and what that timeline looks like. Thank you for your interest in Gibson Connect!
10:41AM June 05, 2021
Michael Lester When will individual account information be available online?
Sarah Williams Hi, Michael. If your service has been connected, you can set-up your account information through our online vendor, SmartHub; you can do this either online through a browser or by downloading the free SmartHub app. There should be instructions in the welcome packet you were given at the time of installation, but if you do not have that information, please give us a call at 731.562.6000 and we will be glad to help you get started. If you have any other questions, please do not hesitate to contact us. Thank you for your support of Gibson Connect!
5:04PM June 02, 2021
Cordelia Taylor I registered for service in Medina. Any update on when I can expect internet services ?
Sarah Williams Hi, Cordelia. In those areas where fiber service has been completed, we are anticipating 2-4 weeks for new connections. If you just registered within the last day or two, your connection should be ready by the end of the month, or sooner. If you have any other questions, please do not hesitate to contact us. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
Sarah Williams Hi, Darius. As of right now, the Bells zone is set to begin construction early next spring. Of course, there are several variables that could impact this estimate such as weather, contractor staffing, and material availability. We will continue to keep our members updated via email and on our website, www.gibsonconnect.com, should there be any significant changes to this timeline. Thank you for your support of Gibson Connect!
9:17PM May 28, 2021
Stephen Livingston Hello, I have the fiber splice done on my pole outside, and the little Gibson Connect box is on the side of my house. How much longer? I need to plan a party for when I get to jettison this ugly & slow Viasat dish in my yard back to where it came from.
Sarah Williams Hi, Stephen. From the information that has been submitted from the contractors, it appears that your service drop has been placed, but the fiber at the home has not yet been spliced. With your NID being on the side of the house already, it should not be much longer before the final splicing is completed and you are ready for connection. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
1:36PM May 24, 2021
ASHLEY PAYNE Is there anyway I can get an update on the Troy zone? Thanks Bunches!
Sarah Williams Hi, Ashley. At this time, we are set to begin construction in the Troy zone at the beginning of September, with connections following a few weeks after. Of course, there are variables that could impact this timeline such as weather, contractor staffing and availability of materials. We will continue to update members via email and social media of any changes that take place. We appreciate your support and look forward to serving you!
8:37AM May 18, 2021
Judie Pusser Hi, when you get the tv connect along with the internet, we'd like to order the Bronze tv package. thank you
jerry and judie pusser
1643 templeton loop
newbern, tn 38059 thank you for your wonderful service.
Sarah Williams Hi, Judy. Thank you for your message. I have forwarded your request over to our technical support team so they can update your registration to include that TV service. If you have any questions, please feel free to give us a call at 731.562.6001 and we will be happy to assist you. We look forward to serving you, soon!
5:27PM May 12, 2021
Jimmy Sturgis When will the South Fulton zone begin construction?
Sarah Williams Hi, Jimmy. At this time, our best estimate for construction to begin in the South Fulton zone is the summer of 2022. There are still several areas that we have committed to building this year, 2021, but we anticipate the South Fulton zone to be completed next year. We will continue to update members via email and on our social media pages as things progress and we have new information. We appreciate your support, and look forward to providing this service to all of our eligible members!
12:57AM May 07, 2021
Jessica Dickinson Why is it that when a GEMC customer goes without power that gibson connect customers continue to
Go without service long after GEMC service is restored?
Sarah Williams Hi, Jessica. That is a very good question, and I am happy to explain the delay. In most cases, when the poles and lines are down on the electric side, the fiber is down, too. The first priority is to replace poles and electric lines, followed by fiber lines. There is a natural delay, because the fiber lines cannot be replaced until the electric side has completed their restoration at the site. Our usual process, as we have done the last several days with storm damage, is to have a fiber crew come in right behind the electric crew to replace downed fiber lines. Gibson Connect usually isn't fully aware of the extent of fiber outages until the power has been restored. Crews have been working long hours to have all members restored as quickly as is safely possible, however, there is that window of delay that we cannot avoid. We are asking all members to please report any outages they have to ensure we are aware of them. Thank you for your support of Gibson Connect, and your patience as we work diligently to restore service to all members. We appreciate you!
5:53PM April 28, 2021
Daniel Bradford I see that construction has began in the Newbern zone, obviously ahead of schedule from the original projections of July.
Just wanted to ask if there has been any change to the timetable of this area and when we might start seeing our first connections?
I know it's all projections, and thus subject to change. But barring any unforeseen circumstances, do we have a chance of being hooked up before July now?
Sarah Williams Hi, Daniel. Yes, we have just started construction in the Newbern zone. There could be a chance that connections begin slightly earlier than anticipated, however, there is still a significant amount of work to be done prior to installations beginning. At this time, we are really only ahead of schedule with running the main line fiber, but there will still be service drops, splicing, etc. to be completed between now and connections. We will continue to keep members informed via emails and social media. Thank you for your support of Gibson Connect!
9:29AM April 07, 2021
Gary Sanchez When will i’ll be able to get connected i live in the South Fulton area, but apparently i’m in the Union City/Rives? I need the internet asap as i got a business i thought it would be available sooner than later.
Nick Gutierrez Hi, Gary. The Union City/Rives zone has not yet reached its goal, so construction has not yet begun in this area. Currently, the zone is at 79% of its goal, with 88 more registrants needed. You can check your zones status at any time by vising the "Zones" tab on this site. Please help us continue to spread the word and encourage your friends and family to sign up if they have not. Thank you for your support of Gibson Connect!
11:54AM April 05, 2021
Patrick Carey I'm trying to get some information. I tried sending an email first but haven't gotten a response yet. I live at 415 N Trenton Street in Rutherford Tennessee. And I honestly don't know what if any phone number you have on file for us, I can't find it here. But I know a lot of people a few streets away from us have gotten their outside box installed, and have since gotten their inside installation completed and now have Gibson connect. As of today they still have not installed our outside box so we are concerned they may have missed us or couldn't find the place or something. We have had a lot of issues with people not being able to find our house. If you could look into this for us, we'd greatly appreciated it. Thanks for your time.
Patrick Carey Sorry about the multiple replies. Apparently my internet lagged out and I guess sent multiple replies. Can't wait to get connected with Gibson Connect. :)
4:16PM April 06, 2021
Patrick Carey Thanks so much for your quick response it is greatly appreciated. Thank you for your time.
4:15PM April 06, 2021
Patrick Carey Thanks so much for your quick response it is greatly appreciated. Thank you for your time.
8:27AM April 06, 2021
Sarah Williams Hey Patrick. I do see your registration, and that your service drop has been completed. The reason you don't have a NID placed on the home yet is because crews have not gotten the fiber spliced to the home. There are a few houses around you that are also awaiting splicing to be completed, followed by connection. If you would like to double check the phone numbers on your registration to ensure they are correct, please give us a call at 731.562.6000 and one of our team members will be happy to verify that information for you. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
12:33PM March 16, 2021
Patrick Ramage I've been having issues with the provided router and would like to use my pre-existing router. What is necessary for me to accomplish this? I've attempted to replace the provided unit and was unable to obtain a DHCP lease. Would it be possible to replace the GPON, too, with an appropriate SFP module in an available port?
Patrick Ramage Hey, Sarah! Thanks for having me! Taylor has been both helpful and informative. I appreciate both of you for getting me sorted so quickly.
2:26PM March 16, 2021
Sarah Williams Hi, Patrick. We would be happy to try and see if you can use your own router. I will forward your question over to one of our technical support team members, and have him reach out to you. He will be able to provide you with answers to those questions. Thank you for being a Gibson Connect subscriber!
4:09PM March 13, 2021
Jennifer Campbell I am curious to why the woodland mills area is being connected prior to the newbern area when newbern reached their goal 3 months prior to woodland mills ? Any update on when newbern will be connected ? The estimate was by summer/fall of this year yet it states that it has not yet been initiated ?
Sarah Williams Hi, Jennifer. Yours is a good question. We are applying for grants at every opportunity to hold down the cost of the buildout for you and our other member-owners. We received a grant for the Woodland Mills area that required us to complete that work by a certain date. We know that you need our service and we expect the Newbern zone to be under construction by the beginning of July. Please keep in mind that there are variables like weather and staffing issues that could delay us, but we provide this essential service to you as quickly as we can. We are sorry for the wait and we look forward to serving you!
8:39AM March 09, 2021
Ricky Horton I am curious what is the status on Walter Whipple Rd. It appears that my neighbors three houses up the road are connected. I thought we were supposed to be connected before the end of 2020 under the grant for the Woodland Mills Zone? There were people running around here like crazy in October, November, and December. I haven't seen a truck around here in several weeks. What is the deal? Why am I not hooked up?
Sarah Williams Hey Ricky. I wanted to let you know that your home is ready to be connected, and our technical support team will be reaching out to you very soon. They will attempt to leave you a voicemail if possible, as well as text and email you. If you do not receive anything in the next couple of days, please give us a call at 731.562.6001 and someone will be able to take care of that for you!
9:38AM March 09, 2021
Sarah Williams Hi, Ricky. I have forwarded your address to our management team and asked them to provide an update. If you will bear with us while we figure out what is going on with the address, I will provide you with an update as soon as possible. Thank you for your support of Gibson Connect!
9:26PM February 23, 2021
Ken Morris I seen in the updates section that an email update was sent out the morning of Feb 15th. I looked and did not receive an email. That email may have been for specific zones? Could you clarify this for me please? Thanks
Sarah Williams Hi, Ken. We did send out an update, and it was to several different zone, including ones that we have already completed. If you would give us a call at 731.855.4660 and ask to speak with me, I will be happy to verify your information and where that email was sent. If we need to update your contact information, we can do that as well. Thank you for your support of Gibson Connect!
12:33PM February 23, 2021
Rickey Smith Will all tablets connect to your wifi or what are your wifi specs ? for instance Wi-Fi 802.11 a/b/g/n/ac
Sarah Williams Hi, Rickey. Yes, most tablets should connect to our internet wirelessly. If you are having issues with a connection, or would like specifics about the internet connection, please contact our technical support team at 731.562.6001. Thank you for your support of Gibson Connect!
9:41AM February 09, 2021
Dennis Belt Is there anything being done in Rives yet?
Sarah Williams Hi, Dennis. The Union City/Rives zone has not yet reached its goal, so construction has not yet begun in this area. Currently, the zone is at 78% of its goal, with 96 more registrants needed. We ultimately plan to offer this service to all of our eligible members, but we are allowing them to help drive the order of the buildout by signing up and meeting their goals. In addition to this, we are applying for grants to help keep costs down for our members. You can check your zones status at any time by vising the "Zones" tab on this site. Thank you for your support of Gibson Connect!
4:36PM February 08, 2021
LISA OR JEFF JOHNSON How do you change the internet/ wifi password you were assigned? in case you feel its been hacked? Do you have to call in? or can you do it yourself?
Rita Alexander Hi, Lisa or Jeff. I have asked one of our tech support staff members to reach out to you. Tammy will try to call you soon. If you miss her call, please call her at 731-562-6001. She will be happy to help. Have a good night!
4:38PM February 08, 2021
LISA OR JEFF JOHNSON sure didn't mean to enter that so many times.. sorry.
3:19PM February 08, 2021
Ken Morris I am also curious about the time-line for the Troy zone. I completely understand the reason behind the participation goals and using that as a guide to decide the order of build-outs. It appears that most zones have reached the goals needed and those zone that have not yet reached the goal are very close to doing so. I signed up for this back in 2017 and I had hoped that by now we would be much closer to having this service than we are. Troy reached its goal in July of 2020, same time as Woodland Mills - but Woodland Mills zone is nearing completion and Troy zone (according to this website) hasn't even been scheduled for engineering yet. I understand this is a MAJOR project and very expensive I am sure. I am no rocket scientist, but in my feeble opinion - the faster folks are hooked up, the faster Gibson Connect can start getting a return on the investment. I also fully believe that once service is available in an area, households that might not have signed up for the service initially will get on board with the service from Gibson Connect and therefore boost the investment return. My point being - maybe additional contractors to get this completed faster could not only get the build-out done, but allow Gibson Connect to start recouping costs faster.
Rita Alexander Hi, Ken. We plan to begin work in the Troy Zone early fall. As we pass homes and businesses we will connect them. We expect to have registered members connected by late spring of 2022.
We have applied for available grants to help hold down the cost of the fiber network buildout. We were awarded a grant for the Woodland Mills area that required it be completed before the end of 2020. We did bring in extra contractors to help with this work.
In fact, we regularly bring in additional contractors as personnel and materials are available. However, we only want to bring in contractors that will do quality work.
We agree that it is to everyone’s advantage that we complete the buildout and provide this important service as quickly as possible. Please know that we are doing our absolute best to push the project forward. Please continue to be patient; it will be well worth the wait.
Sarah Williams Hi, Debra. At this time, we plan to begin construction in the Troy zone in the early fall, with connections completed by the spring of 2022. Please keep in mind, however, that the weather, the pandemic, and other factors could cause delays. We are working as quickly as possible to bring this service to all of our eligible members. Thank you for your support of Gibson Connect!
1:45PM February 04, 2021
Bill Dycus Sarah,
Thanks for the reply, but is it possible to tell the Newbern registrants some sort estimated timetable for the Newbern zone? Surely we are not looking at mid-2023......you may have run my line 6 feet underground if that's the case.
Joseph Smith The timeline seems to be getting pushed back ( obviously a lot of things factor into that) . I was originally told that Newbern would be installed in the fall of this year. That was just a month or two ago. Now they're saying end of year. Looks like it's going to be a while. And it does seem newbern got jumped on the priority list (I'm sure a lot of factors there as well).
Not complaining just speculating and dreaming of one day having modern internet.....
2:08PM February 04, 2021
Rita Alexander Hi, Bill, we're working on an email update to you and our other registrants. Our plan, if all goes well, is to get Newbern connected by the end of this year or the first part of 2022. Please keep in mind, however, that the weather, the pandemic, and other factors could cause delays. We are moving as quickly as we can, so please continue to be patient with us. You will love the service when we can get you connected.
12:58AM February 04, 2021
Bill Dycus I have noticed that some zones that finished their registrations after Newbern are getting service before Newbern. So where exactly does Newbern fall in the line? We can't assume that just because we fall next in line on the list that we will be next to get service, right? Just trying to figure out where we stand.....
Sarah Williams First, thank you for registering for Gibson Connect’s service and for your question. The order in which zones meet their participation goals is still important to the order of our broadband buildout, but there are other factors, such as grant requirements, as well as engineering considerations and available resources that also are influencing the order of construction.
We are aggressively applying for grants at every opportunity to help hold down our costs. The buildout is an enormous, time-intensive and costly project, so we are taking advantage of every option available to control our costs and build our broadband network as affordably as possible. These grants have various requirements including time frames within which certain areas must be built. Also, there are engineering and resource considerations that can affect the order of our build. We are managing all of these pieces of the puzzle to most economically and efficiently complete the fiber network buildout.
Ultimately, we plan to provide access to all our members who are eligible. At this point, our best estimate for completion is mid-2023; but we know that you and our other members need this essential service ASAP and we are pushing the project forward as fast as we can. We are working on updates to our registrants now and will provide you with more information soon. Please watch your email for the update. Thank you for your continued support of Gibson Connect!
9:02AM February 01, 2021
Brittany Riddick I live in three way and reached out a couple weeks ago and told someone would be getting in touch with me but I still haven’t heard anything. Can someone please contact me on when I’ll be receiving service.
Nick Gutierrez Hi, Brittany. We apologize for the delay in our team's response. Due to inclement weather, we had to postpone splicing in your area. Our crew should be there very soon to splice the fiber. After this, we will call you to schedule a home installation. We appreciate your patience and your support for Gibson Connect!
6:20PM January 31, 2021
Kevin Johnson I live in Rives and I was wondering when the internet will be avaialbe in my subdivision?
Nick Gutierrez Hi, Kevin. After reviewing your account, you are considered to be apart of the Troy zone. Please be on the lookout for your emails because we will be sending out an update on Troy and other zones soon. We appreciate your support of Gibson Connect!
3:15PM January 26, 2021
Shannon McGee I'm outside Woodland Mills toward Hickman and my neighbor is already hooked up, so I was wondering how long it would be before mine is hooked up? They already got a light signal reading so I'm waiting for the next step!
Sarah Williams Hi, Shannon. I do see that we have received the light reading for you location, so you are ready to be connected! Our team has been working as quickly as possible to get those calls out, but it usually takes a few days after it has been turned into us to get the install scheduled. If you would like to call in and try to go ahead to get on the schedule knowing that you are ready, please call 731.562.6001 and one of our team members will be glad to get that pulled in and ready. Thank you for being a Gibson Connect supporter!
11:47PM January 21, 2021
Joshua Rubeck Will Hickman Ky be covered and if so what parts will you be building in to?
Sarah Williams Hi, Josh. Yes, we will be building in Hickman. Any Gibson EMC member who receives their electric service from us is eligible for Gibson Connect services. If you receive your service from another provider, unfortunately, you would not be eligible. You can check your specific address by using the address box to the right. This will allow you register for services if you are eligible. Thank you for your interest in Gibson Connect!
8:23PM January 19, 2021
Brian and Stepene Sorrell If someone has internet service that they are pleased with can they just get TV service? And also would like to know how many TV's can be hooked up and can each TV watch a different channel.
Nick Gutierrez Hello, Sorrell family. Sorry to inform you, but you must be a member of Gibson Connect's internet service in order to utilize our TV services. You may connect as many TVs as you would like but you can only stream up to 5 devices at once (different channels included). For more information on our services, please visit www.gibsonconnect.com/residential.
11:33PM January 16, 2021
ASHLEY PAYNE Can I please get an update for Troy as I know there are some parts of Troy getting hooked up now, but I was told they are considered the Obion zone. Every road around my house has wires ran to the poles in areas where they are able to get internet through another company whereas I have no access at all at my house. Any update would be appreciated Thanks!
Nick Gutierrez Hi, Ashley. Please be on the lookout for your emails because we will be sending out an update on Troy and other zones soon. We appreciate your support of Gibson Connect!
6:16AM January 16, 2021
Chuck Baringer We signed up in 2016 and live in Clinton area near Oakton any word when services will be come available?
Nick Gutierrez Hi, Chuck. At this time, our best estimate for when we expect to begin working in the Clinton zone is this spring. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect, and look forward to serving you!
12:00PM January 15, 2021
Brittany Riddick Hi I live in three way and signed up for service back in December. I’ve paid the fee but haven’t heard anything back. I’ve emailed twice. Still nothing. Can I can an update on time of installation, if it’s availablE
Nick Gutierrez Hi, Brittany. Due to the recent weather, we have experienced a delay in the Three Way area. I have contacted our Gibson Connect technician supervisor and they will begin the process of getting you connected in the next few weeks. We appreciate your support of Gibson Connect, and look forward to serving you!
12:47PM January 14, 2021
darius Armstrong Bells zone will be this spring or next spring 2022?
Nick Gutierrez Hi, Darius. Our best estimation for the Bells zone is spring of 2022. Thank you for your support of Gibson Connect!
10:55AM January 14, 2021
Brittany Riddick Hi I live in three way and signed up for service back in December. I’ve paid the fee but haven’t heard anything back. I’ve emailed twice. Still nothing. Can I can an update on time of installation, if it’s available
Nick Gutierrez Hello, Darius. We have started construction in the Rutherford zone. We still have a lot of work to do before we begin connections, and crews are working in a couple of other zones at the same time. We hope to have the majority of the Rutherford zone connected by this summer. We appreciate your support of Gibson Connect, and look forward to serving you!
Nick Gutierrez Hi, Darius. The Bells zone is the most recent to reach its participation goal. At this time, our best estimate for when we expect to begin connecting members in the Bells zone is spring of next year. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect and look forward to serving you!
4:54PM January 10, 2021
Bill Dycus I realize this is a sensitive topic to be discussing but, with regards to the latest political climate in our country, what will be Gibson Connect's policy toward censoring conservative apps and websites such as Parler, etc. Thanks.
Nick Gutierrez Hi, Bill. Gibson Connect does not control applications used on our network or what content customers access and we have no plans to do so. However, we cannot control what our upstream wholesale internet providers do and we must comply with federal and state law. Related to your question, Gibson Connect will soon roll out tools such as parental controls that will enable individual users to monitor or control content at their own home or business. Thank you for your support of Gibson Connect.
Nick Gutierrez Hi, Aaron. Please keep an eye on your emails because we will be sending out an update on Troy and other zones soon. Thank you for your support of Gibson Connect!
2:06PM January 08, 2021
Kevin McCoy They are working their way through Troy now! My parents just had their internet installed yesterday and they live on the southwest side of Troy. The installers told them it should take about a week or two to make their way over to where we are, edge of Troy/Rives on the southeast side.
Sarah Williams Hey, Bill. We are progressing through the Obion zone, currently. We have started connecting members in town, and are working on construction in the rural areas of the zone. I see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive word that the splicing has been completed and there is light to the home, our team will reach out and contact you to schedule your installation. It should not be much longer. Thank you for supporting Gibson Connect!
10:12PM January 07, 2021
Tiffany Green Any idea on ira barker road? I literally have no service at all we're I live. Can't call text internet nothing...so getting this asap would be awesome.
Sarah Williams Hi, Tiffany. We are progressing through the Obion zone, currently. We have started connecting members in town, and are working on construction in the rural areas of the zone. I see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive word that the splicing has been completed and there is light to the home, our team will reach out and contact you to schedule your installation. It should not be much longer. Thank you for supporting Gibson Connect!
2:34PM January 07, 2021
Phillip Cottrell I would also like to know some timeline on the Newbern area. I can't find any new information.
Sarah Williams Hi, Phillip. We are currently wrapping up the remaining zones of the Phase II buildout, and have started the early construction in Phase III. We do not yet have an updated estimate to connections in the Newbern area, but are still hopeful to see them beginning in the summer or early fall. We will update members as we get into the construction of Phase III or if there are any changes. We appreciate your support of Gibson Connect and look forward to serving you!
1:58PM January 07, 2021
Rick Isbell I have read previous comments concerning the Newbern zone, but the scorecard has change colors and listing order since then. Any predictions for Newbern?
Sarah Williams Hi, Rick. We did update the zones to different colors, but we have not changed the timeline for the Newbern zone. We are currently wrapping up the remaining zones of the Phase II buildout, and have started the early construction in Phase III. We do not yet have an updated estimate to connections in the Newbern area, but are still hopeful to see them beginning in the summer or early fall. We will update members as we get into the construction of Phase III or if there are any changes. We appreciate your support of Gibson Connect and look forward to serving you!
1:53PM January 07, 2021
Jason Moss Any idea when they will complete the home instillations on hwy 157? at walnut log. the box on the house was installed right before Christmas, but have not recived a call yet to complete it inside the house. or do I need to call to set up a time
Sarah Williams Hi, Jason. We are are currently doing a second pass through the Woodland Mills zone to complete the remaining members that have not yet been connected. I see that your service drop has been completed, but the fiber still needs to be spliced before your installation will be ready. Crews are still active all throughout the area working, so it should not be long before you are ready for connection. Once we receive word that the splicing has been done and everything is ready, our team will reach out to you to schedule your installation. We appreciate your support, and look forward to serving you, soon!
1:57PM January 06, 2021
Ricky Horton Any update on the Walter Whipple Road lines. They have run lines down Walter Whipple Road and have run a drop to my utility pole. Looks like they have made the splice at the road. They have also sprayed markings on the ground before they dig. My utilities are underground. I have not seen anyone working this area for a couple of weeks now. I thought we were to be connected before the end of 2020. When can we expect to be connected and in service.
Sarah Williams Hi, Ricky. It appears that the service drop to your home has not yet been placed, which is why the markings are on the ground. Your service will be underground, so once they have completed your drop, they will be able to get the fiber spliced at the home and you will be ready for connection. We were hopeful to have the majority of the area connected prior to the end of 2020, and we do, but there are still members we are working to connect. We are doing a second pass through of the area currently, to finish up the locations that are still awaiting service. It should not be much longer, at all!
10:39PM January 05, 2021
Patrick Carey Hi, I heard they were connecting lines to houses in my area today. I am worried since many people seem to have trouble finding our place and tend to get it mixed up with the house across the street. Is there a way to be sure they don't accidently miss our house and connect to someone else's house by accident?
Sarah Williams Hi, Patrick. We have not yet started placing service drops in the Rutherford zone. Once contractors begin working on these, if they have a question or an issue locating your home, they will reach out to you to verify they are at the correct residence. If we have any problems, we will be sure to contact you and make sure we have your home and not someone else's. Thank you for your question, and for supporting Gibson Connect. We look forward to serving you, soon!
10:40PM January 05, 2021
Patrick Carey PS. We live in Rutherford on North Trenton street.
9:11PM January 03, 2021
Amanda Sutton Hello, any idea when Claude Tucker Road will have service?
Sarah Williams Hi, Amanda. We are actively working and connecting members around Claude Tucker Road. There is still some splicing work that needs to be done for members before connection is ready, but it should not be much longer until you receive a call to schedule your installation. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
5:47AM January 03, 2021
darius Armstrong I just registered and moved to bells. I live in a new construction zone and there is no good internet providers that can help? How long would I have to wait for this opportunity with Gibson connect?
Sarah Williams Hi, Darius. The Bells zone recently met its goal in mid-October. We are working to finish up the remaining parts of Phase II, and will begin Phase III following its completion in the next couple of weeks. We will communicate more information about the Bells zone once it has been determined. Thank you for your support of Gibson Connect!
2:32AM December 26, 2020
Dianne Davis Any updates on Bells? Every time I ask they always say a couple of years and still don’t know anymore than i did since the day i signed up which has been at least a year. I’ve told everyone i know to signup. Just wondering
Sarah Williams Hi, Danny. Yes, our TV services come with DVR capabilities, as well as a play-back feature for shows that have aired in the last 72 hours. Our technicians will be able to show you how to do that when they come to perform your installation.
8:50AM December 29, 2020
danny courtney Sarah, will I be able to record my shows on my tv service?
8:38AM December 28, 2020
Sarah Williams Hi, Dianne. The Bells zone has just recently met its goal. We are working to finish up the remaining parts of Phase II, and will begin Phase III following its completion in the next couple of weeks. We will communicate more information about the Bells zone once it has been determined. Thank you for your support of Gibson Connect!
danny courtney I was told by the crew that they had to have to be done by December 15 but I haven't heard from them. How will I be notified so I can make sure that I am home?
Sarah Williams Hi, Danny. You will receive a call from our team once we have received word that your home is ready for connection. If you need to update your best contact number, please give us a call at 731.562.6000 and someone will be glad to assist you. We look forward to serving you, soon!
7:08AM December 10, 2020
Sandra F Bagwell I am so enjoying my new internet service with Gibson Connect but I have one sm problem. I can not get a good signal in the room at the back of the house. This is a 124 year old house and this has been a problem with other internet services so this is nothing new but I wondered if you have a signal booster or extender that I could place in the lower end of the house that would take care this problem. Do I need to call the tech support to get this problem solved?
Sarah Williams Hi, Sandra. Yes, we do have devices that can help you with this problem! Please give us a call at 731.562.6001 and one of our team members will be happy to help. Thank you for being a Gibson Connect subscriber!
4:26PM December 08, 2020
JACQUELYN MOODY We are on Mt Zion rd. Our yard is marked with orange paint and there have been crews in the area trenching. When should we expect to be connected?
Sarah Williams Hi, Jacquelyn. I see that your service drop has been completed, but crews have not yet spliced the fiber. We are hopeful to have the majority of this zone connected by the end of the year. Contractors are working throughout the area on several different steps, and trying to get members connected as quickly as they can. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
2:37PM December 04, 2020
David Parks I have had lots of activity in my neighborhood in the past but never did get an overhead line to the utility pole that my neighbor and I will be using to service us. I do have an underground conduit from that pole to my house. I had a man show up about 3 weeks ago to mount the box on the house but then he abruptly left, I suppose because there was no cable run. I just don't won't to be delayed with installation.
Sarah Williams Hi, David. We have contractors working on several different steps all throughout the Woodland Mills zone, including crews going ahead and placing the NID on the side of the home, even if the service drop has not yet been completed. I can see that your service drop has not yet been placed, so they are not yet ready to splice the fiber. Crews are working as quickly as they can to complete the majority of the Woodland Mills zone by the end of the year, so it should not be too much longer. Please continue to be patient with us as we work to connect as many members as possible. Thank you for your support of Gibson Connect.
8:59PM December 02, 2020
Preston Butler I’m in Kenton when will I get connected??
Sarah Williams Hi, Preston. Kenton will be the second zone built as part of our Phase III construction. At this time, the best estimate for when we expect to begin connections in the Kenton zone is next spring or early summer. We will continue to update members as we begin construction and get closer to connections. Thank you for your support of Gibson Connect!
8:24AM November 24, 2020
Kyle Dugger We now have the grey fiber box mounted to our house but it is not spliced at the pole. In fact it looks like the box where the splices are made has fallen from the pole and is hanging upside down from cables. Do we need to call to schedule a time to have the service connected?
Kyle Dugger Thank you so much for getting back with me so quickly!
2:42PM November 24, 2020
Sarah Williams Hi, Kyle. I have taken a look at your address, and it is not quite ready for connection. You are correct that the fiber has not yet been spliced; the reason the box is hanging down is so that a crew can come by and splice it at the ground to finish up the construction process. Once we have been notified that the splicing is completed and you have a light reading, our Gibson Connect team will reach out to you at the number you provided during registration. There are several locations that are still awaiting splicing to be connected, but we are working as quickly as we can to complete this zone. Please continue to be patient with us as we work throughout the zone. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
12:56PM November 16, 2020
Threase Stephens Can't find where on the website to pay the$20 registration fee. Please explain where to do this. Thank you
Sarah Williams Hi, Threase. David is correct in helping you; you can type your address in the gray box on the right side of the page to get started, and it will walk you through the registration and payment of the $20. If you prefer to speak with someone, you can call us at 731.562.6000 and speak with a representative to complete your registration, as well. If you still have questions, please let us know and we will be glad to help. Thank you for your interest in Gibson Connect!
And thank you, David Keith, for being so courteous to help assist another member with the registration process. We appreciate your help!
8:31PM November 16, 2020
David Keith How can I sign up? You can register through join.gibsonconnect.com, call 1-844-859-6767 or come by your local Gibson EMC member service center (during regular business hours). If registering from the site, enter your address in the grey box on the right. There is a $20 registration fee that will apply to your first month’s bill, and you will be required to make a one year commitment. Registration will enable you to avoid paying a $200 connection fee later.
Or you can call that number or by their Office ;)... "Other Ways" as listed above...
8:27PM November 16, 2020
David Keith This part mainly ---> Just enter your address in the box to the right to get started.
8:26PM November 16, 2020
David Keith Did You Do Step 2?
How does the process work?
Step 1: Check out our available packages using the Products tab above. See the participation requirement for your community by clicking the Zones tab. You will drive our construction process. When a zone hits the required participation level, our board will vote to move forward.
Step 2: Register today! Registering today costs just $20 and will apply toward your first Gibson Connect bill (when internet service is received). Registering now also enables you to avoid a $200 connection fee later. Just enter your address in the box to the right to get started.
Step 3: Meet your community zone requirement sooner by encouraging your neighbors to sign up too. Follow the Gibson Connect Facebook page so you can share important posts with family and friends.
This is how I signed up anyway ;)...
10:32AM November 12, 2020
Joseph Smith Is there any estimation on a timeline for the Newbern area?
Nick Gutierrez Hi, Joseph. The Newbern zone will be the third zone built in Phase III. At this time, our best estimate for when we expect to begin connecting members in the Newbern zone is summer or early fall of 2021. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect and look forward to serving you!
8:51AM November 11, 2020
Burt Laster good morning,
are the ip addresses that are given to each service connection static (never changing)
thanks
Nick Gutierrez Hi, Burt. The IP addresses given can and does change, however, we do offer static IP addresses for an additional monthly charge. If you would like more information, please call our tech support at 731-562-6001. Hope you have a great day!
1:23PM November 12, 2020
Burt Laster guess this question does not need to be answered
2:17PM November 05, 2020
Kyle Dugger Good afternoon,
We are seeing crews working on getting our neighbors connected so we called about when ours might be next on the list. We were told that there were still right of trimming that had to be done in our yard. That work was done over a month ago so it didn't really make any sense and the person on the phone could not provided any more details. Any idea on where the disconnect is between the right of way work and Gibson Connect?
Sarah Williams Kyle, we are glad to hear that crews have already been out. There were some things that needed to be finished, which is why your service drop had not been completed. The contractors are aware that the right of way was being worked on, so it should not be long and your service drop will be placed. Thank you for reaching out to us!
2:38PM November 06, 2020
Kyle Dugger Thank you for checking on this for me. The crews just left our house. I guess that they did not trim everything that was needed the first time around. I hope that the yard was solid this time so they don't have to come back to fill in divots from the trucks like the first time. Hopefully no cut fences this time either.
8:50AM November 06, 2020
Sarah Williams Hi, Kyle. We apologize for any inconvenience and any confusion regarding your service drop. I have spoken with one of our team members and they are looking into the right of way job that was needed for your home. If the ROW has been completed, it could still take a little while for the crew to come back and complete your service drop because they are in a different area. Once we have more specific information to share, I will reach out to you and try to provide a better update and idea on when your construction will be completed. We appreciate your support of Gibson Connect and look forward to serving you!
8:35AM October 30, 2020
Rita AlexanderCampaign Owner Hi, Jeff. I'm so sorry there was damage to your yard. Our Gibson Connect technician supervisor will attempt to reach you by telephone today using the mobile number associated with your Gibson EMC account. We will make the needed repairs. We appreciate your business and hope you have a good weekend!
Jeff Palmer We live in Three Way and have Gibson Connect. Recently our new neighbor had services installed by GC technicians for their home. The GC technicians did quite a bit of damage to our yard (trench, tire tread marks, etc.) and left without saying anything or offering to repair. Is there a policy about yard repairs where GC disturbs the lawn? Thank you.
Jeff
Tim " Ozzy" Czernik THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU
GIBSON CONNECT ...!
THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU
David Parks David Parks
My underground utilities have been marked in preparation for the installation of the new service. Will I be contacted before any trenching is done as I need to point out potential trouble spots?
Sarah Williams Hi, David. No, you are not notified prior to the any trenching work when the service drop is placed. If you have personal services such as a well, dog fence, etc., you will be responsible for marking them when you see other locates that have been completed. If you have other questions, please give us a call at 731.562.6000 as soon as possible so that we can try and understand what you are referencing. Thank you for your question and your support of Gibson Connect!
7:36PM October 13, 2020
Brandon Alexander What type of fiber optic connection will we have at our home? Fiber to the Curb (FTTC) connection, Fiber to the Node FTTN connection, or a Fiber to the Home (FTTH) connection?
Sarah Williams Brandon, you can purchase your own router, but we recommend that you use the one we provide. There is no additional charge for the router that is provided. The reason we encourage you to use a Gibson Connect device is so that if there are issues with your service, we can take a look at the device and see what is going on with it; if it is your own device, we will not be able to see as far into problems if it is not the network and the router itself has an issue. If you have questions about this, please let us know!
4:56PM October 14, 2020
Brandon Alexander Thanks for responding Sarah. Can we purchase our own router or have to go with the one provided? Also, the one provided will it need to be rented or bought?
8:40AM October 14, 2020
Sarah Williams Hi, Brandon. The connection will be Fiber to the Home (FTTH) with GPON. If you have any other questions relating to the service, please let us know. We appreciate your support of Gibson Connect!
3:01AM October 13, 2020
Austin Gullett How reliable is the new fiber internet service? Will I reliably get 1000mbps up and down? I have had some issues with the current ISP in Three Way.
Sarah Williams Hi, Austin. Gibson Connect service is very reliable because it is fiber based. The path to transport service has a high capacity to supply reliable levels of service to members’ homes. Members who choose to purchase our 1 GIG package will reliably see around 930 mbps up and down on Ethernet connected devices across our network. The service we provide is reliable only so far as our network; meaning, if a member is experiencing issues with speed on a streaming app or website, that does not mean it is because your service with Gibson Connect has an issue, but could be an issue with the other provider. What happens on the other end is beyond our control. Another example of issues with reliability could be the age and type of device(s) that are being used in the home, and how many are being utilized at the same time. If multiple devices are working simultaneously, that can slow down speeds slightly. We hope this answers the questions that you have, and if you are interested in signing up with us, we would encourage you to try Gibson Connect and see how you like it. There is no up-front cost and no contract, so if you were unhappy with the level of service and reliability you are not locked-in to a set term with us. We appreciate your support of Gibson Connect!
8:13PM October 09, 2020
danny courtney Will I be able to get any movie channels, like I do on PPV ?
Sarah Williams Hi, Danny. We do not offer the specialty movie channels like STARZ, Cinemax, and HBO. We also do not offer Pay-Per-View channels. There are regular movie channels, such as Turner Classic Movies, AMC, Lifetime Movies, and Hallmark that are available with certain subscription packages. For a complete listing of our channels in the different packages we offer, please visit us at https://www.gibsonconnect.com/gibsonconnecttv.
8:08PM October 09, 2020
danny courtney What does phase 111 mean and when will get my service, I live in the Woodlawn Mills zone? I seen them in front of my house Wednesday parked but then headed down the road.
Sarah Williams Hey, Danny. I am afraid I do not know what phase 111 means. The Woodland Mills zone is currently under construction in Phase II as we received a grant to help fund the construction of this area, and other parts of Obion County. The zone was originally scheduled to be included in the Phase III buildout, but due to the grant funds received we were able to begin work sooner. At this time, we hope to have the majority of the Woodland Mills area connected by the end of the year; however, there are many variables that can impact the progress of our work such as weather and contractor staffing. We appreciate your support of Gibson Connect and look forward to serving you, soon!
12:59PM October 05, 2020
Pamela Tilley My current internet service contract is ending, and Gibson connect is not yet available. I would like to have an estimate as to when it will be available, so I will know how long to be in a contract with my current supplier.
Sarah Williams Hi, Pam. The Rutherford zone is the first zone that will be constructed as a part of the Phase III buildout. At this time, our best estimate for when we expect to begin connecting members in the Rutherford zone is late winter or early spring of 2021. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. Things such as weather, contractor staffing issues, and equipment delays can push that estimate back. We appreciate your support of Gibson Connect and look forward to serving you and the Rutherford community, soon!
8:33AM October 01, 2020
Alice Beeler I have AT&T phone service. I have a phone in every room in my house. Will I be able to use my phones I have? Or will I have to purchase something different for your phone service?
Nick Gutierrez Hi, Alice. Yes, you will be able to use the phones you already have. The only thing you would need to purchase would be the phone service. Thank you for your interest in Gibson Connect's phone service!
8:53PM September 29, 2020
Michelle Nance My husband and I have been registered and our fiber wiring has been spliced to the house, we are in the Hornbeak zone area and are wondering what time frame we are looking at for service. Super excited to try something that may be worth the price. Thanks
Nick Gutierrez Hi, Michelle. We are actively in the Hornbeak zone running service drops to homes, and crews have started the splicing of the main line fiber. It will be a couple of more weeks before we are ready to begin connections, but we are hopeful to have the majority of the zone connected by the end of this year. Thank you for your continued support!
8:24PM September 29, 2020
Daniel Bradford I understand that construction has just begun in the Obion Zone, but is there a timeline for when we can expect to have access to this great service?
Excited and just looking for something a bit more clear so I can keep my mind from wondering.
Thanks.
Nick Gutierrez Hello, Daniel. Yes, we have begun construction in the Obion zone. We still have a lot of work to do before we begin connections, and crews are working in a couple of other zones at the same time. We hope to have the majority of the Obion zone connected by the end of the year. We appreciate your support of Gibson Connect, and look forward to serving you!
9:47PM September 25, 2020
Adam Tucker I have a couple of questions. First, if I get the tv portion of the service along with the internet can I bundle it and have one bill? Also I was just curious the time frame we are looking at for Troy. They ran the wire in front of my house yesterday. Thank you for any help you can give me!
Sarah Williams Hi, Adam. Yes, your Gibson Connect bill will be combined, so it will breakdown the price of your internet service and your television service, but all come on one monthly bill. As to the timeframe for service, the Troy zone is a part of our Phase III buildout that will begin in late 2020 or early 2021. At this time, the best estimate we have is that construction will begin in the summer of 2021. I do see a registration in the system that may be yours, but it does not appear to be in the Troy zone; it is in a neighboring one. If you would like to give me a call and verify your information over the phone, I will be glad to provide you with a better update if that is your address. Please us at 731.562.6000 and ask to speak with Sarah Williams. Thank you for supporting Gibson Connect!
9:46AM September 22, 2020
Ricky Horton Where are you with the buildout for the Hickman zone and when can I expect service on Walter Whipple Rd, Union City, TN?
Sarah Williams Hi, Ricky. All of Walter Whipple road will be built as a part of the Woodland Mills zone. This is in part from the Tennessee Emergency Broadband Grant that Gibson EMC was awarded a few weeks ago. The Woodland Mills zone is currently under construction, and at this time we are hopeful that most of the members in this area will be connected by the end of the year. We appreciate your support of Gibson Connect and look forward to serving you, soon!
1:23PM September 18, 2020
Guy Crowell I want to make changes to my package,,,where do I go
Sarah Williams Hi, Guy. If you would like to make changes to your service, please call our technical support line at 731.562.6001. One of our Gibson Connect staff members will be glad to help you!
Jeremy Roney Will the Troy zone been on the grant as well or just Woodland? We live on Beech Chapel road, Union City and are close to the Woodland zone but we are in the Troy zone.
Sarah Williams Hi, Jeremy. The Troy zone is not a part of the grant area that was awarded from the state; that was for Woodland Mills and part of the Hornbeak zone. The Troy zone will be included as a part of our Phase III buildout which we anticipate will begin at the end of 2020 or beginning of 2021. At this time, we estimate that construction will begin in the Troy zone during the summer. Of course, there are several factors that could impact this timeframe, but as of now we are hopeful to begin work around that time. We appreciate your support of Gibson Connect and look forward to serving you!
12:15PM September 15, 2020
Darrell Shore I was wandering about a timeline for 448 W Hwy 21 troy since I'm on Hornbeak zone and have my fiber on the side of the house. We are planning a trip coming up in October. I don't want to miss you. I just read about the new Grant.
Sarah Williams Hi, Darrell. We have just begun splicing of the network fiber this week, and the fiber will also have to be spliced at your home prior to the connection being ready. We are hopeful that connections in the Hornbeak zone will begin in early October, and as of now we anticipate the majority of the zone to be connected by the end of the year. The grant that was awarded will help speed up the buildout a little bit in this area. Once your home is ready to be connected, our team will give you a call at the number you provided during your registration; they will have a set date and time to come and perform your installation that works best for you and your family. If you have any other questions, please do not hesitate to ask. We appreciate your support and look forward to serving you, soon!
10:15AM September 15, 2020
Thomas Shelton I signed up for 1 gig service with the gold tv package. Why are some of the channels buffering and locking up
Thomas Shelton
Sarah Williams Hi, Thomas. We apologize for issues that you are having. There are not any technical support team members that monitor this page, so I will send your information to them and someone will reach out to you shortly. In the future, if you have any issues with your service, you can call our technical support line directly at 731.562.6001. Thank you for being a Gibson Connect subscriber!
2:57PM September 10, 2020
Dianna Gammons I'm Dianna Gammons and I'd like to know when will I be able to connect on Cloys Road, Union City, TN 38261? I'm in the Woodland Zone.
Sarah Williams Hi, Dianna. The Woodland Mills zone is now under construction and members in this zone should be connected by the end of this year. Gibson EMC was recently awarded three grants through the Tennessee Emergency Broadband Fund, developed using a portion of resources allocated to Tennessee through the Coronavirus Relief fund. Two of the grants will provide 80 percent funding to Gibson EMC for the construction of a broadband infrastructure network in the Woodland Mills zone and parts of the Hornbeak zone. Due to stipulations of the grant, the members in this area will be connected quicker than anticipated. At this time, we do not have a specific timeline for individual addresses, but will be working and visible in the area. We will call to notify you when your address is readied for service. Thank you for your continued support of Gibson Connect!
Sarah Williams Hi, Darrell. We do not yet have a timeline for individual installs in the Hornbeak area. Crews have just begun placing service drops in the zone within the last week, and the fiber still has to be spliced before connections will be begin. We still have a lot of work to do before we begin connections, and crews are working in a couple of other zones at the same time. If all goes well, we anticipate connections to begin within a couple of months. We appreciate your support of Gibson Connect and look forward to serving you, soon!
5:23PM August 24, 2020
William Frye Can you tell me when we will get access? My address is 5215 Minnick Elbridge rd. We are at the corner of Minnick Elbridge and Call road. We show up on your zone map as part of the Obion zone and people all around us have had the lines run down their roads, and some over closer to Hornbeak even have their service connected but no line has been run down our road.
Thanks,
Michael Frye
Sarah Williams Hi, Michael. Your address is part of the Obion zone that will be built using the grant award we received. We do not have a specific timeline for individual connections at this point, as we have not yet started construction in the area. Crews will begin work in the area within the next couple of months, and we will be connecting members as quickly as possible. Thank you for your support of Gibson Connect!
9:01PM August 15, 2020
Tim " Ozzy" Czernik AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise !
AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise !
AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise !
Sarah Williams Hi, Tim. We are glad to know that you are ready and scheduled to be connected! We hope all goes well and you enjoy your new service with us. If there are any questions you have, please let us know. Thank you for being a Gibson Connect subscriber!
9:47AM August 12, 2020
Robert Griggs My neighbor said he saw a crew splicing our connections in. If this is in fact the case, how far behind are the home installation crews from the splicing crews? I would love to be scheduled for home installation before we starts harvest in a few weeks so we can be present for home installation.
Sarah Williams Hi, Robert. Unfortunately, we do not have a specific timeframe for individual connections. We have several crews working throughout the Gadsden zone on different steps of the buildout. I do see that your service drop has been placed, but we have not been notified that the fiber is spliced. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work throughout the area and connect members. Our team will be in touch with you once we have been notified that your home is ready for service. We appreciate your support of Gibson Connect and look forward to serving you, soon!
4:21PM August 10, 2020
Timothy Gammons Can you give me an update for my address please?
Sarah Williams Hi, Timothy. Can you give us a call at 731.855.4660 and ask to speak with Sarah Williams? I need to verify some information regarding your registration so that I can make sure and provide you with an accurate update. Thank you!
3:23PM August 05, 2020
Kyle Dugger We have seen crews running fiber down our street. Is there someone that we need to contact to get us on the list to have our equipment installed in our house?
Sarah Williams Hi, Kyle. I have found a registration for you in the system, so you do not need to do anything further. Crews have started placing the main line fiber throughout the Hornbeak zone, but there are still other steps that will have to take place before connections begin. If all goes well, we anticipate service drops to start in September or October, and connections will come later. We appreciate your support of Gibson Connect and look forward to serving you!
10:21AM August 04, 2020
Kristen Wood Can I have an update on our address? We have had our service drop and were told we are spliced, but I haven't been contacted about being connected. Thanks!
Sarah Williams Hi, Amanda. I see that your service drop has not yet been completed, which is the next step. We have several crews working in the Gadsden area on different steps of the fiber buildout. I do not have an estimated timeframe on your individual connection at this time, but your service drop should be placed soon, followed by splicing of the fiber, and then connection. We appreciate your support of Gibson Connect and look forward to serving you!
11:12AM July 26, 2020
Kristen Wood Hello. The fiber has been run to our home and has been spliced. When can we expect to be online? Thank you!
Sarah Williams Hi, Kristen. Once we have been notified that the splicing has been completed at your home, we will verify the light readings to make sure everything appears to be connected properly, and then one of our Gibson Connect team members will be calling you to schedule your installation. It should not be long before you are getting a call from us!
9:36PM July 22, 2020
Joshua Strauser Woodland mills zone is as of now 5 sign-ups away from reaching goal. Approximately how long after reaching goal does build out and all take before we could expect to take advantage of the service?
Sarah Williams Hi, Joshua. We plan to start Phase III with the Rutherford, Kenton and Newbern zones, but we expect to add more zones a little later, based on join.gibsonconnect.com registrations, as well as engineering and grant/loan requirements. With the Woodland Mills zone being well positioned to meet its goal soon, there is a good chance it will be included in the Phase III buildout. That decision will have to be approved by our Board of Trustees before anything firm is decided. We will continue to communicate to our members in this zone as updates become available. We understand this is a much-needed service and we are working to bring access to members as quickly as possible. Thank you for your continued support of Gibson Connect!
Sarah Williams Hi, Ginger. Your address is a part of our Troy zone. We plan to start Phase III with the Rutherford, Kenton and Newbern zones, but we expect to add more zones a little later, based on join.gibsonconnect.com registrations, as well as engineering and grant/loan requirements. With the Troy zone now having met its goal, there is a good chance it will be included in the Phase III buildout. That decision will have to be approved by our Board of Trustees before anything firm is decided. We will continue to communicate to our members in the Troy zone as updates become available. We understand this is a much-needed service and we are working to bring access to members as quickly as possible. Thank you for your continued support of Gibson Connect!
6:35PM July 17, 2020
Macy Allison Hello. When would my address start connections?
Sarah Williams Hi, Macy. We have completed the engineering design, and have crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!
8:01AM July 17, 2020
mary newbill Hi,
This is Mark Newbill 1516 mag duffy.
The cable was hit by the city where it goes to my underground service, and flattened and up till now had caused no issues, but this am the speed test was less than 15 with up of 4. its getting really slow compared to 80 when it was installed. sometimes it has no connectivity.
I know this is on a work order already, but I wanted to escalate the priority now that service is becoming erratic.
Sarah Williams Hi, Mary. I have forwarded your message over to our Technical Support team, and will have them note your account and someone will be in touch with you. Thank you for being a Gibson Connect subscriber!
9:10PM July 16, 2020
susan haynes i have already paid the $20.00 when i wanted to be on the list... i have to pay another $20.00??????
thank you
Susan Haynes
Rita Alexander Hi, Susan. No; you will not need to pay another $20. In fact, once we get you connected, your $20 registration fee will be applied to your first Gibson Connect bill as a credit. Thank you for supporting Gibson Connect!
8:45AM July 15, 2020
Sarah WilliamsCampaign Owner Hi, Chris. Connections should begin within the next week in the area. Gibson EMC line crews finished the construction that was taking place on the Bradford Highway late last week, and the Trenton Light and Water Department was finishing up their part, as well. Gibson Connect crews and contractors will be working to finish running any remaining fiber, and splicing, and we will be connecting members as quickly as possible. There are several members in this area that are still awaiting connection, but we will be scheduling them and installing as quickly as we can. We look forward to serving you, soon!
Sarah WilliamsCampaign Owner Hi, Tim. I apologize for the delay in responding as I have been out of the office for a few days. I have checked your address and it has not yet been spliced. Crews are working as quickly as possible, and we anticipate connections to begin in the next couple of weeks. I do not have a specific timeframe on your home, but we will call you as soon as we have been notified that it is ready for installation. Thank you for your support of Gibson Connect!
Tim " Ozzy" CzernikCampaign Owner THANK YOU, My WIFE & I are hoping to NOT HAVE TO pay the VERY HIGH monthly amount HUGHESNET charges! The SOONER WE can get GIBSON CONNECT... the GREATER WE'LL BE! (AND not be so BROKE LOL)
7:21PM July 09, 2020
Tim " Ozzy" Czernik Hi, Sarah Williams
Well...I had $87.65 withdrawn from my bank for "HUGHESNET" .... VERY bad ISP! I was hoping the 3rd crew was as close behind as the 2nd was to the 1st. I'm a VERY POSITIVE "FAITHFUL" person, I'm envisioning the coming week, I want to cancel get even a PARTIAL refund (which WOULD BE about the monthly fee for GIBSON CONNECT). BOOM PAY HLF price3 for GREAT FIBER OPTIC service..."yes"?
Sarah WilliamsCampaign Owner Hi, Teresa. We have completed the engineering design, and have a couple of crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!
Sarah WilliamsCampaign Owner Hi, Timothy. Yes, you will receive a phone call at the number you listed with your registration once we are ready to perform your in-home install. If our team does not reach you via phone, they will also try to email you. We attempt to contact the member a few different times, in different ways to set up the installation. If you would like to verify your registration information, please give us a call at 731.562.6000 and we will be happy to make sure everything is up to date. Thank you for supporting Gibson Connect!
Timothy BallentineCampaign Owner Thank you so much.
10:25AM July 04, 2020
Timothy Ballentine Hello. Was wondering will we get a notice or phone call when they are ready to hook my house up. I just didn't know how that works. We have been waiting a long time on this and I sure don't want to miss them if we need to be here.
Sarah WilliamsCampaign Owner Hi, Kristen. Crews in the Gadsden zone have progressed significantly in the last several weeks, and we anticipate to see connections beginning within the next week in the area. For your address specifically, I do not have a timeline or timeframe that we can provide you for your installation at this point. The crews are continuing to work on placing service drops, and yours is showing under construction, but not completed. You have an underground service, and due to the very large amounts of rain we have seen in the last two days, that could slow the completion of the drop just a little bit. Once your service drop has been completed, we still have to splice the fiber to get it ready for connection to the home. We understand this is a service that many members are in need of, and we are working as quickly as possible to provide it. Unexpected delays, such as the weather, continually play a role in our ability to construct a zone. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
Sarah WilliamsCampaign Owner Hi, Richard. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Clarence Campbell Road and several others in the Trenton North zone feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.
RICHARD Denton About when will Clarence Campbell road get house hook up. Lines are run to house and look to be hooked at pole. Like everyone just would like to have a about time.
Sarah WilliamsCampaign Owner Hi, Jeff. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Vaughn’s Grove Road and several others feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.
Rita AlexanderCampaign Owner Good morning, Bill. Newbern is part of Phase III. We’re continuing to use a combination approach that is member-, ReConnect loan- and grant-driven to determine the order of our buildout. The Obion zone will be built before the Newbern zone because we applied for and received a grant for the Obion area; and the grant has time limits that we must meet. Of the zones that reached their participation goals, we’ll be building these in the order the goals were met - first Rutherford, next Kenton and then Newbern. We will include additional zones in our Phase III buildout and plan to communicate details soon.
We are applying for and incorporating grants/loans that include time requirements in order to keep construction costs as low as possible and provide this essential service more affordably to you and our other members.
At this time, we expect that work will be completed for Newbern in 2021. As we know more about timing we’ll provide updates.
Thank you for your patience and for supporting Gibson Connect, Bill!
Bill Dycus Rita Alexander, On May 23 I asked what zones would be included in the Phase 3 buildout. You replied " We'll know more about Phase III after the FCC meeting on June 9 and we will share that information with you then." Do you have an update for us in the Newbern zone?
Also, someone from the Obion zone asked on June 22 how long it would be until they got service. The response she got was "We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months." So if Obion is going to last zone in Phase 2, where does that leave Newbern? I could be mistaken, but I believe Newbern accomplished its goal before Obion. If you are not constructing in the order the zones accomplished their goals, what was the point in having all the zones competing against each other???
Sarah WilliamsCampaign Owner Hi, Judy. We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
Sarah WilliamsCampaign Owner Hi, Scott. Our goal is to ultimately provide Gibson Connect services to all of our eligible members. We set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections. We used all of this information to arrive at the participation level we'd need to require for the fiber build-out to be financially feasible. We understand there is a great need for these services in many places and we are working as quickly as possible to provide it . To build a fiber network throughout our 12-county service area is a huge undertaking that will likely take another three years to complete, so we ask for your continued patience, and thank you for supporting Gibson Connect!
Rita AlexanderCampaign Owner Hi, Dennis. We are actively seeking and applying for grants and low-interest loans in an effort to hold down costs and provide broadband access in the most affordable way possible. Grants are only available in unserved or very under-served areas. The order of our buildout is being driven by our members through registrations on this site and by grant awards. The exception is that when we're building in an area partially covered by a grant, we build to the remainder of that zone. We do this because it makes the most sense from an engineering perspective. We've taken the member-driven and grant-based approach in an effort to be fair and cost-conscious. We are sorry that your area has not yet been served. We know there is a great need and we ultimately hope to make high-speed, fiber-based internet service available to members Rives and all other eligible members. Thank you for supporting Gibson Connect!
Dennis Belt You keep getting grants for places that have a choice for their TV and internet but you never help the places that have no choice.. We have to pay over $260 a month for TV, internet and phone and the service is not that great.. When are you going to help us in Rives?
Sarah WilliamsCampaign Owner Hi, Tim. We are glad that you have seen crews working, and you should continue to see them for the next few months. We have guys working on placing mainline fiber throughout the zone, as well as starting to place service drops. We expect to begin splicing service drops in the next few days, and that will make way for connections to start in the coming weeks. It will take a little time to complete the zone, so we appreciate your continued patience as we work quickly to bring this much-needed service to the Gadsden Community. Thank your for your support of Gibson Connect!
Sarah WilliamsCampaign Owner Hi, Tim. I apologize for the delay in responding; it did not show a new message alert. I have taken a look at your address and I see that your service drop has been completed, but the splicing is not yet complete. It will most likely not be connected by the 3rd, at least not July 3rd. We do not have a specific timeframe for splicing at individual homes at this time, as we have a couple of crews still working to complete the main line fiber splicing. This will have to be completed prior to splicing in at the individual level. We anticipate to begin connections in the next few weeks. Thank you for your continued support!
8:00PM June 25, 2020
Tim " Ozzy" CzernikCampaign Owner MY concern is....if I CAN'T be HOOKED UP BY 3rd of month...I, VERY begrudgingly will HAVE TO PAY $87.57, yet again for VERY CRAPPY HUGHESNET! Thus my impatient non-stop ASKING....COULD I get a FAIRLY DECENT..."GUESS"? (DATE) for 3rd & FINAL stage.
THANK YOU
"OZZY"
3:26PM June 19, 2020
Tim " Ozzy" CzernikCampaign Owner i jumped a bit... I was told the "NEXT CREW"...(2ND OF 3) WAS "RIGHT BEHIND" the guys that ran the cable... But I was wondering..."it IS CLOSE... but are we talking... week or few... months?
10:13PM June 18, 2020
Tim " Ozzy" CzernikCampaign Owner Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU !
:-P
9:30PM June 12, 2020
Tim " Ozzy" Czernik WHOOP WHOOP GIBSON CONNECT was out here today! Ran line across ACRES of GMO CORN to power pole, was told NEXT STAGE "WON'T BE TOO LONG! HA! I thought 3-6 month.... 19 months ago! lol But I am so waiting a crew to CONNECT cable 50ft to house... "THEN"...ANOTHER... Crew... will install. I PRAY they will be coming in 18 days I SERIOUSLY NED to CANCEL HUGHESNET (DOUBLE what G.C. IS)."PA...LEEEEEEEEEZE.
THANK YOU
Carla Williams Hello. The Gibson Connect men came by out house last week and was ready to connect wiring. However noone has come out to trim the trees. A Rep. came by a few months ago and said someone would be coming to trim. Do you know when the trimmers will be coming so the wiring people can also come back. I am really anxious to get connected. I am really tired of the slow satellite internet I have now.
Thank you. Carla Williams
Sarah Williams Carla, will you call us at 731.562.6000 and ask to speak with Sarah Williams? We are trying to ensure that we have the correct address and information for you before providing you with an update. Thank you!
12:14PM June 01, 2020
Sarah Williams Hi, Carla. We apologize for the delay in getting back with you. I have reached out to our Manager of Outside Plant to see if she can give some insight to your question, and will provide that to you, soon. We have right-of-way trimming that is going on in several different areas, and the weather over the last couple of months has had a significant impact in getting it completed. I will try to have a more specific answer regarding your service address shortly.
1:56PM May 28, 2020
Sarah WilliamsCampaign Owner Hi, Wilson. I'm afraid I do not understand your question. Are you referring to the Gibson Connect TV app?
Rita AlexanderCampaign Owner Hi, Bill. I am sorry it has taken a while to respond. We'll know more about Phase III after the FCC meeting on June 9 and we will share that information with you then. Thank you for supporting Gibson Connect. We hope to provide you with high-speed internet service soon!
Sarah WilliamsCampaign Owner Hi, Rebecca. The Rutherford zone has now reached its participation goal, however we do not yet have projected timelines for the zones in Phase III. We are in the midst of our Phase II buildout, and have crews working in four different zones across our service territory at this time. Due to the extremely wet winter we experienced, it put us behind in a couple of areas, but we are working as quickly as we can to bring this service to all of our members. We will take the zones for Phase III to our Board of Trustees to be voted on and approved, and we will communicate updates to members via the email used at registration. We appreciate your support of Gibson Connect, and look forward to serving you and the Rutherford community, soon!
Gage Harrison Okay so we’ve received underground cables and they are connected to our house. How long will it take for people to reach out to us and install a router in our home? I’m sorry but I’m just slightly anxious for this internet.
Sarah WilliamsCampaign Owner Hi, Carla. We have three crews working in the Gadsden area running the main line fiber; they will be doing this over the next few weeks. There will be crews coming in behind them that will begin service drops to individual homes, and then the splicing will take place. You will begin to see more activity in the coming weeks, including seeing more trucks and wire. We will keep members updated at www.gibsonconnect.com and on our Gibson Connect Facebook page. Thank you for your support of Gibson Connect!
Sarah WilliamsCampaign Owner Hi, Star. We have a few different crews that are working along the Bradford Highway, currently. There are still several service drops that are in the process of being placed, and we have splicing crews coming in behind to complete this next step. We do not have a specific timeframe for individual installs as of right now, but we have people working diligently to complete this area, and others in the Trenton North zone, as quickly as possible. Please continue to be patient with us as we work to bring this service to all of our members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
Carla Williams I noticed the Gibson Connect trucks on Edward Williams Rd Gadsden recently. And I see some of my neighbors have new wiring on the poles. I signed up but I am not seeing any wiring in my area. Im at 1186 Edward Williams Rd. Can I get an update for my area. Thank you. Carla Williams
Sarah WilliamsCampaign Owner Hi, Wanda. If you are referring to the in-home installation, our installers allot two hours to give them plenty of time. It does not always take a full two hours to complete, but we want to make sure there are no issues, and they have enough time to give answer any questions that you may have. We appreciate your support and look forward to connecting you!
Sarah WilliamsCampaign Owner Hi, Rodney. At this time, there are no specific arrangements for the South Fulton zone. Regarding the ReConnect funds, they are not in the form of a grant. Rather, they are low-interest loan funds from the USDA to help us more affordably provide broadband access to certain areas. The ReConnect loan funds will help us to build the entire fiber network and we're into year two of what we expect to be a five-year buildout. Our members continue to drive the order of our buildout. We’re asking members to indicate their support by registering here at join.gibsonconnect.com. We are working diligently to provide this essential service and we look forward to serving you and our other members in South Fulton.
rodney taylor What is your timeline for construction in the South Fulton zone? I'm hoping that the grants funds that you recently received might speed things up over here.
phillip lennox Yes i was wondering who is responsible for repairing ruts that workers left in yards and drainage ditches that they ruined. I had sent an email and they told me someone would be in contact but still waiting on that phone call
Rita Alexander Good morning, Phillip. I've looked up your service address and will ask our Manager of Outside Plant to look into this.
Thank you for your patience and your support of Gibson Connect.
2:08PM May 04, 2020
Sarah WilliamsCampaign Owner Hi, Wes. Highway 152 is actually a part of two separate zones. If you will provide us with a specific address, we will be happy to check the status for you!
Sarah WilliamsCampaign Owner Hi, Gregory. What part of Highway 211 are you referring to? I see that your address is located in the Newbern zone, but we have not started anything in this zone, currently.
Sarah WilliamsCampaign Owner Hi, Ramona. The Newbern zone has now reached its participation goal, however we do not yet have projected timelines for the zones in Phase III. We are in the midst of our Phase II buildout, and have crews working in four different zones across our service territory at this time. Due to the extremely wet winter we experienced, it put us behind in a couple of areas, but we are working as quickly as we can to bring this service to all of our members. We will take the zones for Phase III to our Board of Trustees to be voted on and approved, and we will communicate updates to members via the email used at registration. We appreciate your support of Gibson Connect, and look forward to serving you and the Newbern community, soon!
Sarah WilliamsCampaign Owner Hi, Tim. We have begun step two of the buildout process in Gadsden, which is construction of the fiber network. The engineering design for the area is complete, and we now have crews actively working on construction; in fact you have likely seen the work in progress. Next, we will begin placing service drops and splicing the fiber lines. Absent any unexpected delays, we are anticipating the first connections to begin in June. Please help us spread the word and encourage your neighbors to sign up for service as it helps the process if locations have registered prior to constructing service drops. We appreciate your support of Gibson Connect, and we look forward to serving you!
Tim " Ozzy" CzernikCampaign Owner I don't know if you know where I live, I'm technically 2-21/2 miles out from HUMBOLDT as well as 2-21/2 miles out from GADSDEN... the electric power line ends at our house, after it runs DOWN from upper TOM DUNLAP ACROSS A FARMLAND FIELD QUITE A WAYS. When I read GADSDEN or HUMBOLDT... I can't help but wonder WHERE "I" STAND. THANK YOU.
3:37PM April 25, 2020
Tim " Ozzy" Czernik OOOOOOOK here we go... I DO UNDERSTAND all this "current COVID-19 crisis" is sorta..kinda silly to many and WE are slowly being "DIVIDED" ie. SOCIAL DISTANCING... How come any "FLU... ie. H1N1 "FIRST documented 2009...-
"(H1N1)pdm09 virus continues to circulate as a seasonal flu virus, and cause illness, hospitalization, and deaths worldwide every yea.." WE DIDN'T SHUT DOWN OUR COUNTRY! So, now WHY are so many PANICKING so much?!
I "REGISTERED", thinking..6 months MAYBE 10... and NOW "THIS"? BALL PARK..." MY SUMMER 2021?!?!?!?
Sarah WilliamsCampaign Owner Hi, Joseph. Thank you for your question. Currently, the Newbern zone is at 97% of its goal with 10 signatures still needed. Given these numbers, we anticipate that the zone will be included with our Phase III buildout. We are in the midst of Phase II, and have not yet taken Phase III recommendations to our Board of Trustees for a vote. As I'm sure you know, we are operating under a participation model, meaning members drive the process of the buildout. Even with Newbern not bordering any other zone directly, once it reaches its goal it will be considered ready for buildout just like any other zone. We hope this answers your questions, but will be glad to answer anything else. We appreciate your support of Gibson Connect!
Joseph Smith Newbern is only 13 registrations away from goal.... With Newbern being secluded (not bordering any other zones) do you anticipate a longer wait for service? Assuming the 13 spots are filled soon do you have an estimated time frame that we would start actually receiving service. Thank you for your time.
Sarah WilliamsCampaign Owner Hi, Daniel. As of now, we are anticipating that the Obion zone will actually be included at the very end of the Phase II buildout later this year. At this time we do not have a specific timeline to provide, but if all goes well, we hope to build it using the grant funds received as we near completion of the Hornbeak zone. We will continue to update members via email and at www.gibsonconnect.com. We appreciate your support, and look forward to serving you.
Sarah WilliamsCampaign Owner Hi, Dee. We have taken a look at that road, and it appears that it should be a part of the Woodland Mills zone. We will make sure those are corrected in the system, and it should update the numbers for Woodland Mills. Thank you for making us aware of what it was showing you. We will continue to provide updates and information to members in this area as we get closer to the buildout. Thank you for your continued support of Gibson Connect; we look forward to serving you!
Dee GarriganCampaign Owner Thanks for your prompt reply.
3:44AM April 21, 2020
Daniel Bradford With the recent announcement of the Grant for the area west of Obion and the plans to build out the full Obion area does that mean that the Obion zone will be part of phase 3?
Dee Garrigan I have a Hickman, Ky address but my line is run from the Woodland Mills, TN substation. I signed up and paid for the Gibson Connect when it came out. But now it tries get me to enroll and shows me in the Hickman Zone. Several of us here on the State Line Rd live in KY (have KY) address but have signed up. Did you count us with the Woodland Mills Zone since that is where our line is from or from Hickman just because of the address?? Maybe your %'s are off if we are not counted in the correct zone?? Dee Garrigan
Sarah WilliamsCampaign Owner Hi, Gage. We have several different steps taking place in the Trenton North zone at this time, ranging from construction of fiber lines to connecting members. The weather and heavy rains have made it difficult to predict how quickly crews can begin in certain areas, but we have several crews working all throughout the zone to keep the construction process moving. If you are interested in where your specific address is in the buildout, please call us at 731.562.6000 and we will be glad to provide you with that information. We appreciate your support of Gibson Connect and look forward to serving you, soon!
Sarah WilliamsCampaign Owner Hi, Danny. Unfortunately we do not have a specific timeline in place for the Woodland Mills zone right now. We are in the second year of our five year buildout, and we have not yet begun the process of looking into Phase III, which is anticipated to begin in 2021. As it stands currently, the Woodland Mills zone is at 85% of its goal with 74 more signatures needed. Our board of trustees will have to vote on and approve which zones will be included in the Phase III buildout, but we are hopeful that Woodland Mills will be a part of it. Please help us continue to spread the word and encourage your friends and family to sign up if they have not. We will post updates to this site and www.gibsonconnect.com as they become available. We appreciate your support, and look forward to providing this service to the Woodland Mills area!
danny courtney Do you have any idea when you will have the Woodlawn Mills region up and running? I'm so excited about getting their high speed internet service, I would almost pay for the extra goals that we need to reach our goal of a 100 %
Sarah WilliamsCampaign Owner Hi, Kristen. We have begun step two of the buildout process in Gadsden, which is construction of the fiber network. The engineering design for the area is complete, and we now have crews actively working on construction; in fact you have likely seen the work in progress. Next, we will begin placing service drops and splicing the fiber lines. Absent any unexpected delays, we are anticipating the first connections to begin in June. Please help us spread the word and encourage your neighbors to sign up for service as it helps the process if locations have registered prior to constructing service drops. We appreciate your support of Gibson Connect, and we look forward to serving you!
Sarah WilliamsCampaign Owner Hi, Allonah. We do not show that your address has been spliced yet, however, those are being done and turned in to us on a daily basis. If they have already placed the NID on the side of your home, you are very close to being connected. They may have gotten the splicing done, and it has not been updated in our system yet. We have crews that are connecting members daily around your home, so you should be expecting a call from us very soon, probably within the next week. We will continue to monitor your address and update you with any changes that could cause this to be longer. Thank you for your continued support of Gibson Connect!
Allonah Gibson Do you the progress for Humboldt/Gibson zone? We already got the box attached to the house and didn’t know how much longer for the rest. Sorry for bugging for 4 kids home doing school work off a cellphone
Sarah WilliamsCampaign Owner Hi, Alice. We are currently in the midst of performing in-home installations throughout the Trenton South zone. I have looked up your area and we have crews working diligently around your address. I will speak with one of our Gibson Connect team members to see if there is a more definite estimate to when you could potentially be connected with the crews working in that area. We appreciate your support of Gibson Connect, and we look forward to serving you!
Alice Davis Hi, I live in the Trenton South area, and I have seen the Gibson Connect workers working near my home. I was just curious as to when they would be doing this area for installations. Thanks!
Sarah WilliamsCampaign Owner Hi, Mike. Our crews built the Samburg zone during Phase I of our construction buildout. I have contacted one of our team members and they are checking on your specific address. Depending on the type of construction, overhead or underground, will determine how quickly we can get you connected. We are hopeful that it could be this week! Once we have determined where the address is in the process, we will give you a call. Thank you for your support of Gibson Connect. We look forward to serving you!
Sarah WilliamsCampaign Owner Hi, Jennifer. At this time we do not have a specific timeline for each individual area for in-home installations. Because of the excessive rain we have had, we are behind our planned schedule by about a month. We completely understand the need and wish we could provide the access much more quickly, but we are doing the best we can under the current circumstances. Our crews are working where and when they can to get as much done as quickly as possible. We appreciate your support of Gibson Connect and look forward to serving you!
Sarah WilliamsCampaign Owner Hi, Michael. We will not do the phone installation at the same time as the internet. The reason for this is because we have to get our members to sign a Letter of Authorization allowing us to port their current phone number into our system. One of our installers will come out for your internet installation, complete it and have you sign the Letter of Authorization to keep the same phone number that you currently have. They will bring that signed form back to us, we will get it ported over from your current phone provider, and call to schedule your phone installation within 10-15 business days. Through this process we are trying to ensure that members have access to their home phone at all times. If we have them sign prior to the internet installation and try to install both at the same time, if there was an issue arise with the fiber at the time of installation, the member could potentially be without phone and internet. We don't want to put members in a situation like this, so we do the two-step installation process for phone lines. Thank you for your questions. If there is anything else that we can assist you with, please do not hesitate to ask. We appreciate your support of Gibson Connect!
Sarah WilliamsCampaign Owner Hi, Michael. We have splicers that are currently in this area, and working to get the splicing done on homes that are ready. Barring any unforeseen complications, they expect to see splicing completed by the end of the week. Once our Gibson Connect team receives information that the fiber is ready to be hooked up, one of our team members will be in touch with you to schedule your in-home installation. If all goes well, we should be reaching out to you within 7-10 business days. Thank you for your support of Gibson Connect. We look forward to serving you!
Michael SieglerCampaign Owner We also signed up for the telephone service as well. Will that be done at the same time or will that be another time altogether?
8:11AM March 31, 2020
Michael Siegler Hi my daughter lives one mile up the road from us on Humboldt Gibson Wells Rd. She was connected on Monday March 30. I was wondering when we can expect to be called. We are at 622.
Thanks again.
Lamesa Forrester Good morning,
My smart tv is not connecting to my internet. It is asking for IP address, Subnet mask, Gateway and DNS server. Where can I find thee numbers?
Jenni RachelsCampaign Owner Hi, Jimmy. Thank you for your interest in Gibson Connect internet service. Regarding the ReConnect funds, they are not in the form of a grant. Rather, they are low-interest loan funds from the USDA to help us more affordably provide broadband access to certain areas. We plan to ultimately provide high-speed, fiber-based internet service to all of our eligible members. The process we are using puts our members in control of the order of our buildout. We’re asking members to indicate their support by registering at join.gibsonconnect.com. There is a $20 registration fee which is credited back to the member when his/her service is connected. We are working diligently to provide this essential service and we look forward to serving you and our other members in Fulton County.
Jimmy McIntyre It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .
Jimmy McIntyre It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .
Sarah WilliamsCampaign Owner Hi, Allonah. Yes, we have been connecting members in the Humboldt/Gibson zone as they are ready. Unfortunately, your address has not been spliced yet, which is why you have not yet received a phone call. Please know that we have several crews working diligently to have members ready for connections as soon as they can. The steady rains and saturated ground conditions have led to crews having to work where they can until the weather clears some. We understand that members are anxious to receive their service, and we are working to get it to them. Please continue to be patient with us as we work toward getting you connected. We will be in contact as soon as your home is ready for installation. Thank you for your support of Gibson Connect!
Sarah WilliamsCampaign Owner Hi, Dewayne. Thank you for your review! We are pleased to hear that you are enjoying your service and had a pleasant installation experience. Thank you for your support of Gibson Connect; we are glad to be serving you!
Allonah Gibson I see some people are already getting hooked up in the Humboldt/Gibson zone. I haven’t gotten a call or anything yet. I’m in the same zone
Dewayne Cleek Johnny just got us up and running with internet and tv and all I can say is "WOW" what a picture! He went up and beyond with great service especially helping us older folks with extra time to understand how it all works.
Sarah WilliamsCampaign Owner Hi, Lynn. The reason there are a couple of remaining connections to be done here is due to the road being serviced with two different fiber lines. The fiber that runs to connect your end of the road has been placed, and we have crews actively working to get it spliced and ready for install as soon as possible. If you have any additional questions, you can call us at 731.562.6000 and we will be happy to assist you. Thank you for your support of Gibson Connect!
Lynn Thompson Everyone on my road was hooked up two weeks ago except me and the two houses next to me. When can we expect to hooked up? I signed up I believe any one else on this road.
Rita AlexanderCampaign Owner Hi, Jason. Yes, the ReConnect loan funds will help us to build the entire fiber network and we're into year two of what we expect to be a five-year buildout. However, we still encourage Woodland Mills members to sign up and work to meet your participation goal. Our members continue to drive the order of our buildout and the Woodland Mills zones is getting close to meeting its goal. We know you need this important service and we're working hard to get it to you.
Jason Deem My residence is zoned for the Woodland Mills project however there is not any type of DSL internet available. The only options we have are satellite internet from Ken-Tenn Wireless or Hughes Net. Charter services the Woodland Mills area, but it is not available to us. Is it possible that the ReConnect loan will allow our area to have services before our goal is reached?
Linda Shumate Just to let you know Jason that we have Charter here in Woodland Mills and I will definately be switching if we can reach our goal! I hope to let more people right in in Woodland realize that Gibson Connect will be better.
12:03PM March 13, 2020
Linda Shumate Just to let you know Jason that we have Charter here in Woodland Mills and I will definately be switching if we can reach our goal! I hope to let more people right in in Woodland realize that Gibson Connect will be better.
1:54PM February 27, 2020
Michael Siegler I was wondering when yall might be on Humboldt Gibson Wells Rd? Your last prediction was March and it is upon us lol
Sarah Williams Hi, Michael. We did anticipate to begin connecting members in the Trenton South zone in March, which we are in the process of doing. For this road specifically, however, there is a section remaining that we cannot access to finish the construction on until the ground dries some. Progress at this time is largely dependent on the weather conditions, and the heavy rains have hindered certain places from being completed as quickly as we anticipated. Please continue to be patient as we work through the conditions we are given, and we will work to be in this area as quickly as we can. Thank you for your support of Gibson Connect!
1:00PM February 25, 2020
Allonah Gibson Yahll were in the Humboldt/Gibson zone yesterday running line to houses but mine had to be skipped because they said they would have to run it underground. I was wondering how long it would be before they do that?
Sarah Williams Hi, Allonah. Unfortunately, we cannot give you a firm answer on that at this time. The current weather conditions and saturated grounds are preventing us from being able run underground service drops in many areas. Crews are continuing to work as much as they can on other parts of the buildout, and running underground drops when permissible. The rain has had a large impact on what we can do right now, but we are continuing to work as quickly as possible.
10:58AM February 24, 2020
Linda Shumate To the people in the Woodland Mills area I noticed you only like 93 more people. You need to note that Charter Spectrum is offered in several places in that area and it may be hard to convert people to drop their currant provider to go to Gibson Connect. Good luck!
Sarah Williams Hi, David. Funds from the ReConnect loan will be used to build parts of the Troy zone that are considered to have very limited access. The eligibility of areas in which we can utilize ReConnect loan funds comes from information that was provided from FCC map data. As the rules for the program were written, very limited access means areas that have connection speeds that are less than 10Mbps down and 1Mbps up. The areas are grouped according to US Census Blocks, which differ in both size and location. Gibson will use ReConnect loan funds to build the fiber network in eligible parts of the Troy zone, and we will build the other areas of the zone at the same time using other funding. In short, the Troy Zone will be constructed as one large project using multiple funding sources.
Crissy Tucker What about out in Brazil, TN? With my address I looked up it says it's not going to be available but I have heard different. I have WK&T and it sucks. Will y'all be able to get Gibson Connect out here on Gibson Wells Brazil Rd?
Sarah Williams Hi, Crissy. By law, we are able to service Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee). Tennessee law restricts our ability to serve these members. If your address falls within the WK&T service area, unfortunately we will not be able to provide Gibson Connect services at that location. If you would like, you can sign-up to be notified if there are any changes that take place to this law; to do this, simply search for your address again, and then submit the requested information that comes up when it states your address is not within the Gibson Connect service area. If you have any questions, please feel free to contact us at 731.562.6000. We appreciate your interest!
6:28PM February 11, 2020
Richard Tharpe Just had an issue with our service repaired; same day we called back up to speed. So far gibson connect has been awesome and well worth the wait
Sarah Williams Hi, Justin. We completed installations for members who had initially signed up for service in Tiptonville, and we’re now running service drops and doing installations for those who have signed up more recently. In fact, we’re getting new sign-ups daily and we’re working hard to connect these members quickly. At this time, it’s taking a little longer than we’d like, but our contractors are adding personnel to minimize our members’ wait time.
6:29AM February 11, 2020
Aaron Brown What's the status of Troy? I can't find the link I shared a month ago that said 118 more needed.
Sarah Williams Hi, Aaron. The Troy zone is currently at 79% of its goal, with 110 more signatures needed. You can check your zone's status at any time by visiting this site and selecting the "Zones" tab at the top. This will allow you to see all of the zones in our service area, and where they are in the process. Please continue to encourage your friends and family members to register if they have not already. We appreciate your support of Gibson Connect and look forward to serving you!
6:52AM February 09, 2020
Alan Phillips Hello, I have a concern. When I registered for this service online it placed me in the Alamo zone. I received a letter in the mail saying we are in the Gadsden zone. Is there anyway for us to get a solid answer on this? Thanks!
Sarah Williams Hi, Alan. We will be glad to verify that information for you. Please give us a call at 731.562.6000 and one of our Gibson Connect team members will be able to obtain your contact information and pull your registration up to see what zone your residence is located in. If you have any additional questions we will be happy to answer those, as well. Thank you for your support of Gibson Connect!
11:46AM February 06, 2020
Ken Morris Gotcha! I will be watching to see how this progresses. Thank you for the information!
Rita AlexanderCampaign Owner Hi, Ken. We can use the ReConnect funds to build broadband infrastructure in areas that meet specific requirements including very limited internet access. For this reason, the ReConnect loan cannot be used to construct fiber to entire zones. However, as we build the areas that qualify for ReConnect, we will use other funding methods to build the remainder of the zone. The zones that will be involved are the South Fulton, Troy, Obion, Hornbeak and Woodland Mills zones in Tennessee and the Fulton, Hickman and Clinton zones in Kentucky.
Our broadband project is in its second year of a 3,100-mile construction project covering parts of four Kentucky counties and eight Tennessee counties. The project is being done in phases and is expected to take another three to four years to complete.
Our members are driving the order of construction. Members can show support of this project and speed construction in their area by registering for the service at join.gibsonconnect.com. Zones that have reached their participation goals and zones funded by grants the cooperative has applied for and received are being built first. Ultimately we plan to provide high-speed, fiber-based internet service access to all of our members.
Sarah WilliamsCampaign Owner Ken, the eligibility of areas in which we can utilize ReConnect loan funds comes from information that was provided from FCC map data. As the rules for the program were written, very limited access means areas that have connection speeds that are less than 10Mbps down and 1Mbps up. The areas are grouped according to US Census Blocks, which differ in both size and location. Gibson will use ReConnect loan funds to build the fiber network in eligible parts of the Troy zone, and we will build the other areas of the zone at the same time using other funding. In short, the Troy Zone will be constructed as one large project using multiple funding sources.
9:14PM February 03, 2020
Ken MorrisCampaign Owner Thank you for the information Rita. I am in the Troy zone and I am not sure what "very limited access" requirements consist of, but in my area there is NO wired or cable internet access available. We do not even have access to DSL. I was curious if there is any indication of what areas of the Troy Zone would be included in the target area of this program.
5:55PM January 30, 2020
Ken Morris I just read a news article that Gibson Connect has received a $32 million program from the United States Department of Agriculture to aid in bringing broadband internet to counties in west Kentucky and Lake, Obion, Dyer and Weakly counties in Tennessee. Can you please advise which zones this will involve and how this might change time-tables and goals requirements?
Sarah WilliamsCampaign Owner Hi, Chris. We have begun construction of the main fiber lines and running service drops in the Trenton North zone. Absent unexpected delays, we plan to begin connecting members in April. There is no specific timeline to the connections of certain areas at this time, but we will continue to keep members updated and informed under the "Updates" tab here on the site, and also via the email provided at registration. We appreciate your support and look forward to serving you!
Sarah WilliamsCampaign Owner Hi, Michael. Yes, as of now we are estimating to begin connecting members in the Trenton South zone by March. There is a chance that it could be a little sooner, but based on our estimates right now it will be around March. We are currently splicing and finishing up service drops in the area and will begin connecting members as soon as possible following that. We appreciate your support of Gibson Connect and look forward to serving you!
Michael Siegler Hi, we are in the Trenton South zone. Just received an email that looks like it will be March before we might start getting hooked up? Does that sound about right? I know the wires have been hanging on the pole across the street for a couple months now.
My friend in Humboldt/Gibson area is getting hooked up on Friday. Just thought we met our goals prior to that area and thought we'd be hooked up sooner.
thanks
Sarah WilliamsCampaign Owner Hi, Donald. The Hickman zone is currently at 52% of its goal with 189 more signatures needed. You can check your zone's status at any time by going to the "Zones" tab here on the website. We appreciate your support of Gibson Connect and look forward to bringing this service to all of our members!
Sarah WilliamsCampaign Owner Hello, Tim. Currently, the Gadsden zone is in the engineering phase of the buildout process. Assuming the weather is good and we do not have any unexpected delays we plant to start building the main line fiber and running service drops in the next few months, and begin connecting members this summer. We appreciate your continued support of Gibson Connect!
Tim " Ozzy" CzernikCampaign Owner IT really BREAKS my heart, I read..."June? July..... August/September? WOW... We are STRUGGLING... hughenet =$87 per..MONTH and STILL not enough band width!
3:20PM January 21, 2020
Sarah WilliamsCampaign Owner Krystal, we have not yet started in-home installations in the Trenton South zone, but are hopeful to start in the next couple of weeks. Crews are currently running service drops and splicing in the area, and we plan to begin connecting members, soon. We appreciate your support of Gibson Connect and look forward to serving you!
Sarah WilliamsCampaign Owner Hi, Martin. We have crews working diligently in the Humboldt/Gibson zone on several different steps of the buildout process. We have begun connecting members in the area, and are continuing to work on placing service drops and splicing as well. Unfortunately, we cannot provide you with a specific timeframe for your address, but we are working as quickly as we can to connect homes in this zone. We appreciate your support of Gibson Connect and look forward to serving you, soon!
Tim " Ozzy" Czernik Jenni Raches, I lost EVERYTHING! I tried to reset my laptop and I lost everything. I finally got on here and I see "UPDATES" that STOPPED... 3 MONTHS ago?
Jerry Fletcher Got hooked up today and i am very pleased with Gibson Connect this is the best internet out there period Gibson Connect Rocks!!!!!!!!!!!!!!!
Sarah WilliamsCampaign Owner Hi, Vickie. You can call 731.562.6000 to speak with a Gibson Connect representative, and they will be able to help you get that installation scheduled. Thank you for your support of Gibson Connect!
Vickie Franklin Who do i call to get hooked up they called me once in December and i missed it....Can you give me a phone number please....thank you Vickie
Sarah WilliamsCampaign Owner Hi, Arthur. I have verified your registration and forwarded it to one of our Gibson Connect team members to research an estimated installation time for your location. He will be calling you to provide you with an update, shortly. Thank you for your support of Gibson Connect. We look forward to serving you!
Arthur Bullock So. they came to my street in Samburg, laid the lines, hooked up the house across the road (it has blazingly fast internet now) and took off a few months ago and I haven't seen them since ??? I called your number was told, "oh we get calls like this all the time the place across the road probably wasn't hooked up". I know it was I know the owner and I have been in there. What is going on? when will we see our internet?
Sarah WilliamsCampaign Owner Hello, Mike. We do not have an estimated timeline for construction in the Kenton zone, yet. We have just completed the Phase I buildout, and are beginning to focus on the zones that were approved for Phase II. The Kenton zone has met its goal, but has not yet been approved by our Board of Trustees for buildout. We will continue to update members at www.gibsonconnect.com, as well as at the email address provided at registration. We appreciate your support of this service and look forward to serving you!
Sarah WilliamsCampaign Owner Hi, Lee. The Bells zone is currently at 57% of its goal, with 181 signatures still needed. You can check your zone's progress at any time by going to the "Zones" tab here on the website. Please continue to encourage your friends and family members to sign up if they have not already. We appreciate your support and look forward to serving you!
Rita AlexanderCampaign Owner Hi, James. Our residential internet offerings are 250 Mbps and 1 Gig. The download and upload speeds are "symmetrical" or the same. If you get the Gig plan, you'll have 1 Gig of download and 1 Gig of upload. If you get the 250 Mbps plan, you'll have 250 Mbps download and 250 Mbps upload. Thanks for your interest and have a great weekend!
Jenni RachelsCampaign Owner Hello, Johnny. Gibson EMC's service area is broken into zones. There are some areas in Milan that fall within one of our zones, however, the majority of Milan is not eligible for Gibson Connect service. By law, we are only allowed those who live within Gibson EMC's service area. Please try entering your address in the gray box to see whether you are eligible for service.
Sarah WilliamsCampaign Owner Keely, yes, you will. If our team does not reach you via phone after a couple of attempts, we will also reach out to you via email to try and schedule your installation. If you would like to verify that your phone number has been updated in the system, please call us at 731.562.6000 and one of our team members will be able to help you with that.
Keely Wade Ok @sarah Williams. The number I have provided at registration is different now tho I have called to have my new number posted on my account as well as a back up number... hopefully y'all see that in y'all's system. Would I also receive an email from y'all about scheduling a home install if I'm not reached via phone?
Sarah WilliamsCampaign Owner Hey, Chris. At this time we have not begun much work in the Trenton North zone as our crews are still hard at work to finish up the remainder of Phase I in Lake County. Once we have completed that, we will begin to focus our efforts on the Phase II zones, including Trenton North. We will continue to update members via the email address provided at registration as well as on our website. We appreciate your support and look forward to serving you!
Sarah WilliamsCampaign Owner Hi, Keely. We have crews actively working in this area and turning in orders daily that are ready for the in-home installation. There are only a couple of people on this road that have been connected at this time, but our team is calling to schedule new installs as quickly as possible. We will call the phone number you provided at registration to schedule your connection. Thank you for your continued support and patience for this service!
Keely Wade Hey just curious, we had our splicing done already last saturday and people down our road has been hooked up and had there home install done already...can you please look at my account and let me know if we getting close to our home install?
Sarah WilliamsCampaign Owner Hi, Deborah. If you would like to have an extra splice, it would require that you have two separate services, one for your home and one for your shop. Unfortunately we would not be able to splice off of the fiber going to the home for it to run off of the same line. The price would be $49.95 for Residential 250 Mbps or $69.95 for 1 Gbps, depending on which package you prefer. You could also consider a range extender if the shop is within close proximity to your home. If you have any further questions on which would work best for you, please let us know and we will be happy to speak with you!
Sarah WilliamsCampaign Owner Hello, Allonah. We have placed all of the main line cable for the Humboldt/Gibson zone, and crews are currently working on main line splicing and service drops. Unfortunately, I cannot provide a specific timeline for connections, but we plan to start them next month. Circumstances such as weather could impact the timeframe of installations, as well. A Gibson Connect representative will call you as soon as your home has been readied for service. We appreciate your support and look forward to serving you!
Deborah Powell Just wondering what the cost is to add an extra splice to my out building. I am in there a lot and would be nice to have internet for hard wire in there as well.
Jenni RachelsCampaign Owner Hello, Sandi. Unfortunately I can't give you a timeline, but I can confirm that construction has begun in your zone. We expect spicing to begin this month or in January. After spicing is done and a NID is placed on your home and tested, we'll call you to schedule in in-home installation. We look forward to serving you!
Jenni RachelsCampaign Owner Hello, Angie. It appears that you signed up after we had begun doing service drops to the homes in your area. Those that were already registered when work was being done were connected. I checked to make sure that your home is on our list to for contractors to return to for connection, and it is. We will contact you to schedule your installation when crews are in your area.
Sandi Phillips I'm in the trenton south area and they laid the cable in my yard yesterday. I was wondering about how long it will be before the actual connection for the service. Thank you! Excited to enjoy the new Internet service!
Jenni RachelsCampaign Owner Hello, Keleta. You are in the Hornbeak zone. We expect to see the construction of main fiber lines and service drops to begin in March or April and follow with splicing in May or June. Other work will be completed as resources become available, and we’ll keep you informed via the email address that you provided at registration as progress begins in your area.
Keleta Turnage Can you tell me if my address is currently provided your internet service and if not how long it will be before we can expect our area to receive it? Thank you
Jenni RachelsCampaign Owner Hi, Keely. Unfortunately, I can't offer a timeline, but I can tell you that the crews performing those functions are currently working in the Tiptonville, Samburg and Ridgely areas. They will return to your area once Phase I work is complete. We'll give you a call to schedule your in-home installation once your home has been readied for service. We appreciate your patience and hope that you and your family have a wonderful Thanksgiving.
Jenni RachelsCampaign Owner Hello, Keely. Your construction has already been completed, and you are currently waiting on splicing and a network interface device (NID) to be placed on the side of your home.
Keely Wade Is there a way you can look up my address and tell me what step they are on? I have cables by the road and I believe it was also ran up to my house. Just trying to get an idea on where we are at
Jenni RachelsCampaign Owner Hi, Warren. Your home was added to our scheduling list yesterday, so you should receive a call today to schedule your in-home installation.
Jenni RachelsCampaign Owner Hello, Griffin. The way in which we install fiber service in apartment complexes depends on the construction of the building. We confer with the apartment complex owner or manager to determine the least disruptive way of installing service to the interested members.
Jenni RachelsCampaign Owner Hello, Tim. As you probably know, Gadsden will be included in Phase II of our buildout. We expect to see construction of main fiber lines and service drops begin in February or March and splicing to follow in April or May. We’ll be in contact with you via email as progress begins in your area.
Warren Douglas My home is ready for service, pulled technician out of front yard that got stuck two weeks ago, my neighbor about two hundred feet from me had theirs hooked up last week, have you forgotten about me?
Jenni RachelsCampaign Owner My apologies, Michael. We have begun engineering in the Trenton South zone. We expect construction and service drops to begin this month and splicing to follow in December or January. Other work in the “Steps to Buildout” will be completed as resources become available. 1. We begin with contractors doing the engineering design. 2. Once the design is completed, the contractor builds the primary fiber lines along our primary electric lines. 3. Next, the contractor will begin the splicing process to direct the primary fiber communication path back to the substation. 4. During this time, service drops from the street/road to the home will be constructed. 5. The contractor or a Gibson Connect employee will then perform additional splicing to direct the fiber communication path to the home, attach a network interface device (NID) to the home and test it to ensure the fiber is ready for installation. 6. Once it tests ready, we will call you to schedule your in-home installation. Again, I'm sorry for the confusion and appreciate your interest.
Jenni RachelsCampaign Owner Michael and Allonah, you are both in the Humboldt/Gibson zone. There are several steps that will still need to happen before you are connected. To give you an idea, we have begun main fiber line construction and service drops in your zone. We also have begun splicing in the southern parts of the Humboldt/Gibson Zone, and we will continue moving northward. Other work in the “Steps to Buildout” (below) also will be completed as resources become available.
1. We begin with contractors doing the engineering design.
2. Once the design is completed, the contractor builds the primary fiber lines along our primary electric lines.
3. Next, the contractor will begin the splicing process to direct the primary fiber communication path back to the substation.
4. During this time, service drops from the street/road to the home will be constructed. (If your electric service is overhead, your fiber service also will be overhead. If your electric service is underground, your fiber service also will be underground.)
5. The contractor or a Gibson Connect employee will then perform additional splicing to direct the fiber communication path to the home, attach a network interface device (NID) to the home and test it to ensure the fiber is ready for installation.
6. Once it tests ready, we will call you to schedule your in-home installation.
Thank you both for your interest.
Michael Siegler I see lines curled up around a pole next to our house. Does that mean they will be calling to schedule a hook up time soon? We are SOOOO excited.
Thanks
Jenni RachelsCampaign Owner Hi, Aaron. Troy is at 74% if its goal with 139 registrations needed. Please encourage your friends and neighbors to register to move your zone closer to meeting its participation level. You can check the status of all of our zones by clicking the "Zones" tab above. We appreciate your interest!
Jenni RachelsCampaign Owner Hello, Misty. There is a lot of work currently going on in Tiptonville. We have aerial service wire crews, buried service wire crews and splicing crews working there now. Unfortunately, I cannot provide you a time frame, but we will have a Gibson Connect representative will call you to schedule an in-home installation once your home has been readied for service.
Jenni RachelsCampaign Owner Hello, David. Great questions. First, congratulations on your zone reaching its goal! As you may know, Gibson Connect is currently working on Phases I and II. They consist of the zones that first met their participation goals and the zones that have been awarded broadband grants. Gibson Connect will announce a third phase when it nears the completion of zones in Phase I and Phase II. When your zone has been assigned to a phase, we will send occasional progress updates to the email address that you used during registration. Also, we will provide an ONT that has a built-in router. It is great at processing the subscription speeds. If you subscribe to 250 Mbps and later decide to upgrade to 1 Gbps, there will be no additional fees to make that switch.
David Chaffin Hello, all. Rutherford has reached it's goal and I had some questions ahead of installation. The first obvious one is an estimated timeline? Is there anyway to know how long it might take? Will a modem be provided? If so, are the modems new enough and adequate to process the full subscription speeds? I don't know a lot about these things, but I'm told it's a problem with our current provider and the biggest reason we don't get anywhere NEAR the speed we PAY for. Also, I'm reasonably confident the 250 Mps will serve our household just fine, but if we wanted to upgrade to 1 G, how much of an inconvenience would it be? Additional fees or such?
Jenni RachelsCampaign Owner Hi, Jon. We understand that our members need and want reliable high-speed internet. Unfortunately, building across a 12-county area can be quite time intensive, but we are doing our best to connect as many members as possible as quickly as we can. The good news is that our ultimate goal is to serve you and all of our eligible members who desire service.
Jon Stover My house is right on the edge of a zone. I’m signed up and registered and the buildout stops less than 100 yards from my house. Obion is only 51% approved after all this time and I’m stuck with less than 100 yards from having it all because my house is just barely across the “zone”. I hope my neighbors Enjoy their new internet. Must be nice
Rita AlexanderCampaign Owner Hi, Maxwell. We completely understand your desire for and need to be connected quickly. However, we still have some work to do in the Tiptonville zone of Phase I before we can move these resources to complete work on the Trenton South zone of Phase II.
We are doing some main line construction and hanging some drops in your area, but there are several more steps in the build process that must be completed before we can connect you. Please continue to be patient. We will call you when your home is ready for installation. We're looking forward to getting you this service.
Rita AlexanderCampaign Owner Hi, Keely. I believe that when the fiber is run to your home you also should be able to get fiber run to your shop as well. Please call 1-731-562-6003 Monday - Friday between 7:30 AM and 4:30 PM and our member service personnel will be able to provide a definitive answer as well as make any necessary notes to your account. We appreciate your support of Gibson Connect!
maxwell williams again we're past the engineering part the service drop is hanging off the pole I'm just waiting for someone to connect it from the pole to my house. most of the houses on Alamo highway near me have the service drop hanging off the pole I'm just curious as to when you're actually going to begin adding internet, your workers seem to think that it is ready now because I've asked them every time they passed the house or when I see them working near the house. We are just ready for internet and to start throwing money at you.
Keely Wade I was curious on when the lines get ran from the street to my house if I am able to get a drop on my shop building as well? My shop is fully insulated and wired so if I am able to connect my devices in there hardlined with Ethernet cables that would be lovely
Jenni RachelsCampaign Owner Hi, Maxwell. Your address falls within the Trenton South zone. We have begun engineering in this zone, and we expect for construction and service drops to begin either this month or in November. We also expect for splicing work to begin in December or January. For additional information, please read our most current status update at https://www.gibsonconnect.com/broadband-project-update.
maxwell williams I have had the service drop line hanging from the telephone pole for months now on the Alamo hway when will they start connecting internet to the houses
Rita AlexanderCampaign Owner Hi, Harris. There are a lot of variables when you buy a TV. New TVs with HDMI ports will work with an Amazon Fire TV Stick, meaning any modern TV (1080P or better) will work. If you want to avoid the need for a separate Fire TV Stick device, you will need a set that uses ANDROID operating system or that has Amazon Fire TV built in. Hope this helps and that you have a good weekend!
Jenni RachelsCampaign Owner Hello, Micheal. As you may know, your address is in the Trenton South zone. We have begun engineering in this zone, and we expect for construction and service drops to begin either this month or in November. We also expect for splicing work to begin in December or January. For additional information, please read our most current status update at https://www.gibsonconnect.com/broadband-project-update.
Michael Siegler Jenni,
We saw trucks on our road this past week. Humboldt Gibson Wells Rd. What does that mean exactly? Are they just starting the process to get us ready?
thanks
Rita AlexanderCampaign Owner Hi, Keviin. We know that you need this service, so we'll continue to encourage members in your area to register. We appreciate your support and hope you'll continue to spread the word too. Our goal is to ultimately give all of our eligible members access to high-speed internet.
Jenni RachelsCampaign Owner Hello, Latrina. Newbern is currently at 77% of its goal with 77 needed registrations. You can check the status at any time by clicking on the "Zones" tab above and scrolling down to Newbern.
Jenni RachelsCampaign Owner Hi, Michael. The Tennessee Broadband Accessibility Act is the legislation that was passed in 2017 that allows electric co-ops to provide retail internet access within their electric service area. You can contact your local state representative to learn more.
Michael Beavers Has there been any progress in bringing Fiber to the good people of Trenton, TN (on Trenton L&W)?
I have heard a million times that it is a state law preventing this but when I can see your headquarters and cannot get that Internet, frustrating is a word that can be used. So who do I need to speak with as an American from the state of Tennessee in this area to get this law reversed? Also, what is the specific law that is preventing the good people of Trenton, TN from receiving this Internet?
Thanks. Let's Make This Happen for Trenton, TN.
Tim " Ozzy" Czernik Excuse me, MICHAEL..... Would you be from CHICAGO back in 1970's?
10:57AM August 16, 2019
Ken Morris Jenni or Rita, can you upgrade me to the 1 gig service please? Looking forward to this service. I sure hope the Troy zone kicks in and gets this done.
Jenni RachelsCampaign Owner Hello, Jerry. Unfortunately, we can't provide a timeline. I can, however, give you the steps for building fiber-to-the-home to give you a better idea of the work that has to be done. First, a contractor performs the engineering design work. Then, a contractor inspects for compliance. Next, contractors and employees perform "make ready" work. A Contractor constructs the main fiber distribution lines along our primary electric distribution lines. A contractor will then install service drops from the street/road to the home. Either a contractor or our employee will attach a network interface device to the home and test to be sure fiber is "lit" or functional. Then, a contractor and/or our employees will perform splicing to direct the fiber communication path. Lastly, we'll schedule and perform the in-home installation.
Jenni RachelsCampaign Owner Hi, Kristen. We have begun engineering in our Phase II zones (which includes Gadsden). As more progress is made, we'll keep you informed via the email address you provided at registration.
Rita AlexanderCampaign Owner Misty, in the Tiptonville and Samburg zones, 99% of the primary fiber lines are completed. We're constructing service drops now. Splicing has started in the Ridgely area and when that is completed, the splicers will move into the Tiptonville and Samburg zones. We expect to begin connecting members in these zones this fall.
Rita AlexanderCampaign Owner Martin, we have started construction of the primary fiber lines. By fall we will be connecting members in the Humboldt/Gibson Zone. Thank you for your support of this project!
Carol Baird OK come on Rutherford folks. We only need 62 more to sign up!! I am so ready to get off this pitiful internet we are stuck with. We live out in the country and get only 3.1 Mbps through TEC. I have to put my router in a aluminum foil lined tupperware container in a chair and aim it directly toward my smart TV to be able to stream Netflix and Hulu!! I am going to throw a party when we finally get this great offer!!!!
Jenni RachelsCampaign Owner Good morning, Harris and Shelby. We are so pleased that you are now enjoying our fast and reliable internet! We appreciate you sharing your experience with us.
Harris Crocker Was connected yesterday Brandon Evans was very professional and friendly person to perform the internet connection. I am very happy to be connected after being with out internet for over two years. The service is better than using my personal hotspot on my phone. I have nothing else to compare the it to. Shelby Crocker
Jenni RachelsCampaign Owner Thank you, Mack! Good idea! Please continue to share your ideas about how we can increase participation! We appreciate your help and support!
Mack P I know a lot of schools in the Gibson Connect Zones will be starting school very soon. Most all of them will be having an "open house" and that would be a great time to set up and possibly get more members.
Tim " Ozzy" Czernik Got it! Sorry for the MIX UP...It's just frustrating with currently paying two times that amount to HUGHESNET and getting VERY poor service! I CAN'T WAIT ! I'll throw a party when we're hooked up .... lol THANK YOU .
Jenni RachelsCampaign Owner Hello, Timothy. The registration fee for sign up was $20. It will be refunded on your first Gibson Connect bill once you receive service. We have two residential internet packages. The first is 250 Mbps for $49.95 per month, and the second is 1 Gbps for $69.95 per month.
Tim " Ozzy" Czernik Excuse me, please, I took advantage of the offer when I signed up for GIBSON CONNECT. I believe it was $40? Or was it $49.95, and each month what exactly will it be? Please?
THANK YOU.
Jenni RachelsCampaign Owner Hello, Gage. Good question. Engineering is the first step of the process, which is developing the construction plans. The engineering plans will be handed to the contractor to start construction.
Jenni RachelsCampaign Owner Hello, Gage. We certainly understand the need and know that you and many others are anxious to get fast and reliable service. To answer your question, we are not able to extend service past the set zones, because the buildout follows our electric system. The good news is that Trenton North has already reached its goal, and engineering has begun in your area. We appreciate your support and look forward to serving you.
Gage Harrison We live less than a mile away from the Dyer zone and are considered Trenton North. Will there be any trouble if y’all could extend the cable less than a mile to connect to us or would we have to wait for Trenton North? Our address is 148 Narrow Gauge Road and live in the border of Dyer and Trenton North
Harris Crocker Rita thanks for the information on what has to happen to get the job completed Mike did call but I didn’t answer the phone because I didn’t have the phone number in my contacts he did leave a voicemail I will not be as frustrated now I understand what has to be done thanks for the information Shelby Crocker
Rita AlexanderCampaign Owner Hi, Shelby. Thank you for reaching out to us. We've investigated the situation and talked with the contractor. The work necessitates a highway closure and is more complicated than most situations. Nevertheless, we agree that it has taken too long and we're sorry. Mike, our Technical Services Coordinator is working with the contractor to get the work completed as soon as possible. He also will be giving you a call. Please don't give up on us; our internet service is worth the wait!
Rita AlexanderCampaign Owner Good afternoon, Cody! Love the name; my oldest son's name is Kody. Dee Leah will be giving you a call or she may already have called you. She should be able to provide you with some detail since we are actively connecting in your area. Thank you for supporting Gibson Connect!
Rita AlexanderCampaign Owner Hi, Michael! Congratulations on Trenton South reaching its participation goal! Trenton South is part of our Phase II buildout. We've started doing the engineering design work for Phase II, but we still have a good bit of work to complete for Phase I (Medina, Three Way, Dyer, Tiptonville, Ridgely and Samburg). I wish I could give you more specific information on the timeline, but we don't want to over promise and under deliver. We'll be in contact with you and other members in Phase II zones using the email provided during registration as we get closer to doing construction in your area. Thank you for your support!
Harris Crocker I have had underground cable and a box on the outside of my house for 2 months now the crew that connect the cable across the highway have not returned
the man with the crew on April 29 told me that they would be back Thursday didn’t lie for there a lot of Thursday’s I have given up on internet service. Shelby Crocker
Cody Brennan I had a representative come by about a week ago (Dyer) and I can’t remember when they said I would be able to set up an installation date. I know you are getting berated with questions, I’m just wondering if you know when I’d be able to set up installation.
James Neal Hey Jenni, yes other IPTV apps work fine. And on the email, there are public domains that integrate very well with a local pc/tablet based email software program, e.g. Thunderbird Mail, integrates gmail to your local pc mail program. For those like me, now to just get all the email addresses updated away from local ISP cable email domain. Just takes time to get it done. Personally, I am not trusting local ISP continuing email domain support. Thus am updating all my email addresses to a public domain. Hopefully we now have a reliable fiber internet to support all our needs!!! Thanks!!!!
Jenni RachelsCampaign Owner Hello, James. Gibson Connect fiber can support IPTVs provided by other cable companies unless the cable company will not allow it. If your cable company has blocked their TV service on our network, we recommend options such as Playstation Vue, YouTube TV or HuLu Live, all of which offer local channels and a variety of national content. As you mentioned, we do not provide an email domain. We feel that it better benefits our members by using a public domain as to prevent the member from being tied to a specific ISP.
James Neal FYI - For current IPTV users with local cable company. It will not work with Gibson Connect internet. Got my fiber connection operating last night and to my surprise no IPTV through existing cable company. Also, be mindful that there is no email domain with Gibson Connect. Wasn't aware of these points myself so am sharing...…...as a heads up.
Rita AlexanderCampaign Owner Hi, Jeff. Unfortunately I cannot provide a date for TV at this time. We've encountered problems that we are diligently working through. As you know, our goal was to get this product out sooner; and we are disappointed and sorry for the delay. We will communicate about TV as soon as these problems are resolved. We appreciate your patience and support of Gibson Connect!
Rita AlexanderCampaign Owner Tim. the Newbern zone is at 74% with 87 more sign ups needed to meet your participation goal. Ultimately, we hope to provide all of our eligible members with access to high-speed internet service, but the order of our build is being guided by our members. We know you need this service, so please continue to encourage everyone around you to register. Thank you for your support!
Rita AlexanderCampaign Owner Hi, Warren. First we'll need to get the locates for other underground services and then a crew will install the underground service drop. Once the NID is installed, we'll call you to schedule your installation. Please just watch for our call. We look forward to serving you!
Jenni RachelsCampaign Owner Hello, Timothy. Before we begin construction in an area, the plans must be engineered and materials ordered. This work is currently being done in the Phase II zones. We wish we could give you an approximate date in which your home will be ready for its installation, but we cannot do so. There are many factors that determine when an area is ready for installation, some of which (like weather) we do not have control over. We will, however, keep you up-to-date via the email you provided at registration when we get closer to constructing in your area. We appreciate your support of this project!
Tim " Ozzy" Czernik MISS Jenni Rachels? " So in dates...."about.... When might we have a VERY FAIR PRICED DSL FIBER IN OUR HOME" ??? "ABOUT"? Please, "PRETTY PLEASE"?
THEN YOU
Warren Douglas Great to see service drops from happening in grays camp community, QUESTION my drop has to be put underground , anything specific I need to do ? The CREW came by and said a separate crew has to do that, and went on to the next residence
Tim " Ozzy" Czernik HEY HEY ! ! ! ! GADSDEN...**** Phase II - Engineering Underway...MEANING..........................................................?
I can't wait to get off the HORRIBLE HUGHESNET OVER PRICED for just shy over dial up service."OH THE HUMANITY!" So in dates...."about.... When might we have a VERY FAIR PRICED DSL FIBER IN OUR HOME" ??? "ABOUT"? Please,
Jenni RachelsCampaign Owner Hello, Shelby. We do still have crews working in the Three Way zone. We hope to complete Medina and Three Way by late summer, then we'll devote all of our construction resources to Dyer before moving to Tiptonville, Ridgely and Samburg.
Jenni RachelsCampaign Owner Hi, Keely. We are still working on Phase I of Gibson Connect's build (Medina, Three Way, Dyer, Tiptonville, Ridgely and Samburg). As you may know, the Humboldt/Gibson zone will be included in Phase II along with Trenton North, Trenton South, Hornbeak and Gadsden. We will be in contact with you when we get close to beginning construction in your zone. We appreciate your interest and look forward to serving you.
Jenni RachelsCampaign Owner Hello, Misty. We've started construction of the fiber distribution system in Tiptonville. We hope to complete installations in the Medina/Three Way zones this summer and in the Dyer zone in late summer or early fall. Next, we will begin splicing, putting in service drops and doing installations in Ridgely, Tiptonville and Samburg. When we get your service drop built, we will call the telephone number you have provided to schedule your installation. We appreciate your support!
Keely Wade Just curious on the progress for the 186 State Route North, Humboldt/Gibson area. If it looks like lines and things will be ran before or around fall?
Jenni RachelsCampaign Owner Hi, Lara. I wish I could give you projected date, however, I am unable to do so. I can tell you that we have several crews working in Medina, and they're hooking up members as quickly as possible. We'll give you a call to schedule your in-home installation once your home has been readied for service. We appreciate your patience and think that you'll be very pleased with our service.
Jenni RachelsCampaign Owner Hello, Michael. We are still working on Phase I of Gibson Connect's build. As you may know, Trenton South will be included in Phase II - congratulations! We will be in contact with you when we get close to beginning construction in your zone. We appreciate your interest and look forward to serving you.
Jenni RachelsCampaign Owner Hi, Kevin. Thank you very much for your feedback. We hare happy that you had such a good experience. We are still mainly working in Medina and Three Way, however, we have been able to gain some additional crews to begin work in Dyer. We have already completed some installations there. A Gibson Connect representative will contact you to schedule an in-home installation once your home has been readied for service. Thanks again for your feedback and support!
Lara Coleman Wondering about projected install date for 321 Rowlett? My AT&T internet drops out literally hundreds of times per day and is virtually unusable. Trying to decide if I should hold out for my Gibson Connect install or put in a service call to AT&T which I know will be a hassle and they won't solve the problem. Been down that road multiple times already.
Kevin Stallings Just wanted to brag on the guys who did the underground work in our neighborhood. They did an excellent job of digging and replacing my sod back. We can barely tell they were even there now.. Those guys worked some long hard days hand digging waist deep and then took the extra care to replace all the dirt and make it look almost untouched. GREAT JOB UNDERGROUND CREW!!
Now is there an update on when home installations will begin in Dyer? I'm not really seeing any splice enclosures on any of the poles here so I'm guessing it will be a while longer before things get moving?
Jenni RachelsCampaign Owner Hi, Teresa. We are currently working in our Phase I zones (Medina, Three Way, Dyer, Tiptonville, Samburg and Ridgely). As you may know, Hornbeak will be included in Phase II of the Gibson Connect buildout. We will be communicating with you to keep you informed of our progress as we begin work in your area. We are looking forward to serving you and your neighbors!
Teresa Underwood Is there any update on when construction in the Hornbeak area will begin? I know we only need 6 more supporters. Everyone around here is so excited to finally have fast, reliable internet!
Jenni RachelsCampaign Owner Good morning, Dylan. I have updated your order to include 1 Gbps Internet. You can update your phone number by calling any of Gibson Electric Membership Corporation's member service centers. Have a great day!
Dylan Turner Hello my name is Dylan. I would like to upgrade from the Residential 250 Mbps Internet to the Residential 1 Gbps Internet if that is possible. I would also need to update my phone number and do not know where to do that. Please help me if possible. Thank you.
Harris Crocker I am Mrs Crocker I am very happy to see process a crew was here today and they corrected the underground wire/cables I don’t have any complaints about either crew they only did what they had been instructed to do they did a great job in working around our well pump didn’t cut any electric/water lines. Looking forward to having internet service been without for 26 months.
Jenni RachelsCampaign Owner Hi, Terry. We are preparing an update to go out soon. In the meantime, we have several crews working in Medina, and we've seen a lot of progress with the nice weather we've recently had. We'll give you a call to schedule an installation once your home has been readied for service. Have a good weekend.
Jenni RachelsCampaign Owner Hello, Julie. We are actively working in Three Way and hooking up members as quickly as we can. Fortunately, the nice weather has allowed us to increase our number of connections. We’ll give you a call as soon as your home is readied for service. We appreciate your support!
Jenni RachelsCampaign Owner Hello, Mrs. Crocker. Thank you for sharing your experience. We are working as quickly as we can to get all members who desire service connected. We are happy that you are looking forward to having Gibson Connect, and we are certain that you'll be pleased! Have a good weekend.
Terry Tucker Any updates for Medina area? I see crews in and around my area. I still have not seen my underground being marked/located or any progress. I am talking nicely with the wire hanging on my pole at the end of my driveway.
Thanks for any information and would love TV programming as well. Need a beta tester?
Harris Crocker I am the wife of Harris I understand now why it’s has taken so long in getting the internet service the guys that where this morning to string the wire across the highway to electric pole could not complete the work because the guys that put the underground wire in didn’t leave enough wire to string the wire across the highway so that means that both crewmen will have to come back to complete the job. My husband could care less about the service I am the one wanting the service.
Jenni RachelsCampaign Owner Phase II has been approved! Visit https://www.gibsonconnect.com/gibson-connect-begin-phase-ii-fiber-buildout for more info.
Jenni RachelsCampaign Owner Hi, Timothy. Thanks for your question. The fiber will run with the electric lines. If your lines are currently underground, the fiber will be, too. If they are strung overhead, we will string the fiber overhead as well.
Jenni RachelsCampaign Owner Hello, David. We're so happy that you love your new service! I will look into your question and send you an email. Thanks for choosing Gibson Connect!
Jenni RachelsCampaign Owner Hello, Mike and Stephen. I wish I could offer you a time frame, however, it is difficult to predict. We are currently working on an update that will give you an idea of the type of work being done in your area. Thank you both for registering. I know that you'll be pleased with our products.
Tim " Ozzy" Czernik I wast to be EXCITED, according to the current status, GADSDEN IS AT 93% to goal, 15 more customers NEEDED... I have a major IMPORTANT question, where our house is located IS THE END of a power line across a field down from upper road (TOM DUNLAP) out in open. "HOW" is the wiring done UNDER GROUND or ALONG "WITH" the POWER line to our house? I had been told the "UPPER" part of TOM DUNLAP RD was actually HUMBOLDT, but ANDY MILLER told me, no it WAS GADSDEN too. it's all farm land SO wrapped along the power line seems the BEST option, yes?
David Tanner We received a bill for a partial mont, but we had been notified that our first month was free.
We can’t talk to a person or find a way to see why we recurved a bill.
Can you help? Thanks!
David Tanner
Love the new internet!!!!!!
Steven Winfrey We were recently connected and I just want to say that we are thoroughly enjoying the service. Download speeds are consistently 240 or above. Upload speeds initially hovered between 100-150. These have slowly improved and upload speeds are now around 200-230 as of today. (All tests measured where through a hardwired connection). The connection has been solid. Gaming and video streaming experiences have been excellent. To everyone waiting, it is well worth the wait.
Thanks,
SW
Rita AlexanderCampaign Owner Hi, Jeff. We're still working with our vendor to develop a high quality TV product. We've been testing it with a very small group to ensure it delivers a great experience when we launch. We're waiting for an update to address some issues now. We'll let you know more as soon as we can. Thank you for continuing to support us!
Rita AlexanderCampaign Owner Hi, Richard. I'm working on an update for all of Phase I and hope to get it out within the next few days. Thankfully the weather has improved and our connection pace has picked up. We also have added to our Gibson Connect family. These new employees will help us serve our members faster and better. Thank you for your support and patience. I'll get more info out to you soon.
Richard Fillak Been a while since we've had a general update on construction progress for Medina . Would love to hear how progress is going. Maybe percentage of zone completed perhaps an updated projected finish date goal etc.
Thanks
Rich
Jenni RachelsCampaign Owner Hello, Michael. At this time, the start date for Trenton South and Phase II has not yet been set. We are still hard at work on Phase I and we’ll announce plans for Phase II as soon as they are approved by our board. We know that you and our other members need this essential service and we are doing everything possible to provide it as quickly as possible. We appreciate your support and ask for your continued patience.
Jenni RachelsCampaign Owner Hi, Terry. We are actively working in Medina and hooking up members as quickly as we can without jeopardizing quality. We’ll give you a call as soon as your home is readied for service. We appreciate your support… and so does your pole.
Jenni RachelsCampaign Owner Hi, Mack. We have been and will continue to seek out grant opportunities throughout our service area. We were actually awarded $1.22 M from a Federal Communications Commission Connect American Fund II (CAF II) reverse auction. It specifies $41,000 per year for ten years to be used for our Kentucky service area. We were very happy to come to the Ponotoc Community Center and enjoyed speaking with and educating members on the project. If you want to share information with your neighbors, we can equip you with materials. We appreciate your support!
Mack P I am in the Fulton zone are their any ideas on where to look for grants for Kentucky?
Also thanks to you all for coming to the Fulton Ponotoc Community Center to help inform and to answer questions. Is there more I can try and do to get the word out?
Jenni RachelsCampaign Owner Hello, Jeremy. We have been working in the Rutherford substation. Specifically, we have installed the new substation house, provided electric power to the house and installed a backup generator. Currently, we’re working to install the OLT electronic equipment which will light the fiber. (The light provides the internet data.) Our contractors have completed most of the middle-mile overhead construction. Next they will engineer the fiber splicing design. Once this part of the engineering design is completed, it will be ready to be spliced. After the splicing is completed, we will run the service drops, and finally we will do the in-premise installations. It’s still too early to provide details about the timing, but we will keep you posted. Have a great weekend!
Jenni RachelsCampaign Owner Hi, Kristen and Robert. At this time, the start date for the Gadsden grant area and Phase II has not yet been set. We are still hard at work on Phase I and we’ll announce plans for Phase II as soon as they are approved by our board. We know that you and our other members need this essential service and we are doing everything possible to provide it as quickly as possible. We appreciate your support and ask for your continued patience.
Jenni RachelsCampaign Owner Hello, Misty. Our contractors have completed the aerial engineering design for the Ridgely/Tiptonville/Samburg area. They also have completed some of the aerial middle-mile construction. Next, our contractors will engineer the fiber splicing design, splice the fiber, run the service drops, and finally do the in-premise installations. It’s still too early to provide details about the timing, but we will keep you posted. The good news is that we’re making steady progress and those members who are connected are very happy with their service.
Jenni RachelsCampaign Owner Hi, Donald. We don't have anything to share just yet, but we hope to very soon. We'll communicate it as soon as everything is finalized.
Jenni RachelsCampaign Owner Hello, Michael. You are eligible and in the Trenton south zone. We've updated our records to reflect that you live on Humboldt Gibson Wells Rd. Regarding the state broadband grant, the recipients have not yet been announced. We appreciate your interest and support!
Jenni RachelsCampaign Owner Hello, Tony. Thank you for registering! Maury City is currently at 44% of its goal with 225 registrations needed. We are currently working on Phase I of our buildout. It includes the zones that first met their goals (Medina, Three Way and Dyer) and the area covered by a broadband grant (Tiptonville, Ridgely and Samburg). Please encourage your neighbors to register to help Maury City reach its goal. You can keep up with the progress by clicking on the "Zones" tab above. We appreciate your support!
Tony Hudson Good morning, I just registered,how long will it be before I find out I can get activated,or is Maury City is up and running???. Really want the service
Jenni RachelsCampaign Owner Hello, Michael. I apologize for the confusion. I failed to include “Humboldt” in your address when searching. Those who live on Gibson Wells Brazil Road live within WK&T’s service territory, making them ineligible. You are actually in the Trenton South zone. It has already met its goal. Congratulations! Next, our board will vote to move forward with Phase II of the buildout. At that time, we will be able to provide expected timelines for the zones included.
Jenni RachelsCampaign Owner Hello, Edward. Gadsden is so very close, and we believe that it will reach its goal soon. Please continue to encourage those in your zone to register.
Michael Siegler Jenni,
I saw your response to my question. I am most definitely in your area. We are Trenton North not KY. So can we find out the status for the Trenton North area? We are on Humboldt Gibson Wells Rd Humboldt TN 38343.
EDWARD PACK With just 30 more people needing to sign up in Gadsden. Do you think we will get the service? It is desperately needed in our area. We are one mile from the Charter Tower. Please assist us if you can. We are dying over here with Direct.
Jenni RachelsCampaign Owner Hello, Roger. The goal percentages and numbers are updated automatically. We show that 11 members have registered in your zone since January 1, 2019. We genuinely appreciate your support of this program and thank you for encouraging registrations.
Jenni RachelsCampaign Owner Hello, Michael. Unfortunately, state law will not allow us to serve our members who are in West Kentucky and Tennessee Telecommunications Cooperative's (WK&T) service area, and your address falls within their zone. Please still register your interest by completing the form at right. Doing so will not make you eligible for service or obligate you to service, but it will allow us to keep you informed should you become eligible. If you are a Gibson EMC member who is not served by WK&T, and you believe you should be eligible for Gibson Connect service, please call us toll-free at 1-844-859-6767 or call/stop by your local Gibson EMC member service center. We appreciate your interest.
Roger Walker How often do you update the % to goal and # more needed for each zone? We are pushing for registrations in our area and believe we are getting new registrations, but our numbers are not updating.
Michael Siegler The comments below are helpful but are there any new more updates to post? I am on Humboldt Gibson Wells Rd and would really like to know the status for our area as well.
thanks
Jenni RachelsCampaign Owner Hello, Robert. We anticipate the grant awards to be announced by Tennessee Department of Economic and Community Development around mid-March.
Jenni RachelsCampaign Owner Hello, Keviin. Great questions. Our goal is to provide broadband to all of our eligible members over time as we have a universal service commitment. Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee) are eligible for Gibson Connect services. We set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections. We used all of this information to arrive at the participation level we’d need to require for the fiber buildout to be financially feasible.
Robert Griggs Is there an update on the status of the broadband grant that was applied for in the Gadsden area? I thought I read that the winner would be announced close to this time. Thanks
Keviin O'Neill You show 200 more to reach the goal for Arlington. Will there come a point where you determine that you won't make the goal and abandon this sector? Are there actually still 200 more subscribers in the Arlington sector?
Jenni RachelsCampaign Owner Hello, Jeremy. Fiber has been installed in your area, so the next step will be splicing it. After it is spliced, we'll call or email (based on the selection you made during registration) you to schedule an in-home installation.
Jenni RachelsCampaign Owner Hi, Misty. Our contractors have completed the aerial engineering design for the Ridgely/Tiptonville/Samburg area. At this point, they also have completed some of the aerial middle-mile fiber to be constructed. Next, our contractors will engineer the fiber splicing design, splice the fiber, run the service drops, and finally do the in-premise installations.
It’s still too early to provide details about the timing, but we will keep you posted.
Jeremy Roe They have done my drop and attached the box to my house. When will they be through to connect my service. I live in summerfield subdivision in medina.
Jenni RachelsCampaign Owner Hello, Jennifer. As you probably know, Trenton North has met its participation goal. This puts it in an excellent position to be included in Phase II of our broadband buildout. Unfortunately, it's too early for us to say when Phase I will be completed and when Phase II could begin. I wish I could be more specific, but we don't want to overpromise and underdeliver. As you may have read, we've had significant delays due to problems with our initial engineering design consultant and with the record-breaking rainfall. We are pushing the project forward as quickly as we can. We will communicate more information as soon as we know more.
Jenni RachelsCampaign Owner Hi, Timothy. Your area is very close to reaching its goal. Gadsden is currently at 84 percent of its goal with only 36 registrations needed! We are still working on Phase I of our build which includes the three zones that first met their goal (Medina, Three Way and Dyer) and the area covered by a broadband grant (Tiptonville, Ridgely and Samburg). We will not begin building Phase II until we complete Phase I. Once your zone reaches its goal and has been assigned a phase, we will contact you with more information. We appreciate your support and look forward to serving you!
Tim " Ozzy" Czernik Ms Rita? I don't know if you are the ONLY Campaign Owner for my area, but I just hope SOON we do get connected. I being out "LAST ON A LINE", out of GIBSON County into CROCKETT County... had VERY LIMITED INTERNET service..SATELLITE ONLY. I'm sorry to "seem" to KEEP asking, BUT.. WOW.. I really am BELIEVING, GIBSON CONNECT will be a GODSEND. "Right"? I see we HAVE been wetter than average.. for some "CLIMATE CHANGE (OXYMORON) OR GLOBAL COOLING-WARMING"... etc. etc. etc. I UNDERSTAND the grounds out here ARE way too sift.... I'm just EQUALLY EXCITED as well as disappointed waiting. THANK YOU.
Jenni RachelsCampaign Owner Hello, Terry. As I just mentioned in a previous reply, it is difficult to determine when we'll be able to provide service, especially considering the wet ground. We should, weather permitting, be able to connect members on Blackmon Rd. within a month.
Jenni RachelsCampaign Owner Hi, Jeffery and James. Sunnyslope and Graves Loop are both on feeder 344, which means that all of the main line splicing still needs to be done. It is difficult to give a timeline because the rainy weather. Our best guess is that it will be another three months before we begin in-home installations in your area. We appreciate your patience and support!
Jenni RachelsCampaign Owner Hi, Donald. We appreciate your feedback and are glad that you received satisfactory service! I hope you are still enjoying your fast download and upload speeds!
Terry Tucker Any estimate on when I will get the service? Have had finer on pole for some time now. I have been very patient. Seeing others enjoy fast speeds at a good price all the while the "other guys" can get it done for the same price. I have been a strong supporter but ...
Donald Hubbard Wow. I got hooked up to the gigabit service last week. I just downloaded a 2 hour and 13 minute HD movie from iTunes to my Mac in 1 minute and 41 seconds. Fast service and the guy that did the install was very courteous and made sure the install was done right.
Rita AlexanderCampaign Owner James and Gloria, ultimately we hope to be able to provide access to all eligible Gibson EMC members. Through this site, our members are guiding the order of our build. Please continue to encourage your friends and neighbors to register. This will be truly fast and reliable internet service!
James & Gloria Mckinnie We are in a zone where most resident can get fiber service from another provider, but we live in the rural part of the zone, what happens if a zone do not reach 100%?
Jenni RachelsCampaign Owner Hello, Jennifer. First, congratulations on Trenton North reaching its goal! That is a big accomplishment. We are currently working on Phase I of our build. It is made up of the three zones that first met their goals (Medina, Three Way and Dyer) and the areas in which we received a broadband grant (Tiptonville, Samburg and Ridgely). We will not begin building Phase II until we complete Phase I. We wish we could get everyone hooked up quickly, but serving an area that spans parts of 12 counties is a big job that will take time. It will definitely be worth the wait, though! We’ll get in contact with you as we near construction in your area.
Jenni RachelsCampaign Owner Hello, Jeff. We are so happy to hear that you are enjoying your service! We're close to finalizing the TV plan and expect to announce the the packages and effective dates in March.
Jenni RachelsCampaign Owner Hi, Julie. We are completing work by feeders. Your home is on feeder 344. We have done some aerial work in your area, but we have not yet begun splicing. Once splicing has been done, we’ll call to schedule an in-home installation. We’re looking forward to serving you.
Jenni RachelsCampaign Owner Hi, Steven. Thank you for your support and understanding. We’re excited for the new opportunities and quality of life it will bring, too!
Jenni RachelsCampaign Owner Hello, Randy. I have checked your account status and see that you’ve already been scheduled for an in-home installation. We appreciate that you have chosen Gibson Connect and believe that you’ll be very pleased with our service.
Andy chandler Rita and/or Jenni, I am seeing some comments that customers are wanting to know when they will be getting service and have drops to their homes with boxes installed. If you guys are needing help getting the in home networking provided from the ONT in to the home please contact me. Our company is established and willing to help.
Jennifer Petty Hello! I'm in the Trenton North zone (close to what was formerly Diamond Oaks Golf Course) and I see where we've finally reached 100%. I sent in my registration last year sometime (I don't recall exactly when, but it's been several months) and I haven't received any updates as far as my area having met it's goal. I'm glad to know it's been met. Is there any projection of when we could expect installation and what kind of installation? Is there a map that shows your progress?
Jeff Walters We have really been enjoying our new internet service here on Esquire Peek Rd. Thank you Gibson Connect! Just wondering if there was any word on the Television packages yet?
Steven Winfrey I know many of us are excited and I'm personally very eager to be connected. However, if it takes longer to get the infrastructure done right, I don't mind waiting a little while longer. I know there will be challenges starting out, but I'm thankful for what will ultimately be reliable, stable internet at 250 Mbps down and UP! I broadcast game-play from Xbox so the upload speed matters greatly to me. I'm excited for the new opportunities and quality of life this service will bring. Thanks for providing this service to our community!
Donald Hubbard Woot! They buried the service line to my house today in Turner Estates. There were people working on the poles all weekend and after dark tonight. Glad to see the progress.
Randy Seymore I like so many here are tired of all the run around and no answers. I have the Ariel drop and the cable is run to my house. I cant get an answer as to any type of timeline as to when I will be connected. First it was a bad contractor now it's the weather.. if I used these kind if excuses I would be out of a job. I understand things happen but we have been promised a service for over a year and a half. Please fund out something. Finish one area before jumping to the next.. will it be this summer, this fall ,next year... needing answers.
Rita AlexanderCampaign Owner Hi, Ty. I wonder too. I'll share your comment with our VP of Operations. The record-setting wet weather we've experienced this year has slowed down our ability to dig the underground service drops. I'm waiting for my underground service to be run too. We do have quite a few overhead service drops to run, so we've been busy getting this work done when we can't dig without destroying our members' yards. Thank you for your suggestion and for your support of Gibson Connect!
Jenni RachelsCampaign Owner Hello, Cindy. You have in fact registered twice. We will refund one of your registration submissions. You are in the Humboldt/Gibson zone. It is currently at 89% of its goal with 53 registrations needed. We are currently working on Phase I of our build. It includes the zones that first met their goals (Medina, Three Way and Dyer) and the zones who are covered by a broadband grant (Tiptonville, Samburg and Ridgely). Once your zone reaches its goal and has been assigned a phase, we will contact you with more information. In the meantime, if you have any questions, please call your local Gibson EMC member service center, and we’ll be happy to help. We appreciate your support and look forward to serving you!
TY JONES How do places like Seattle with wet weather year round ever get any cables laid? It may be wet till summer time comes honestly. May be time to think outside the box or bring in a wet weather company.
Brandi Privett I was told that they are completed with Richmond Subdivision in Medina but I along with numerous neighbors still have no connection. They have run the underground wiring and have even mounted the box on the outside of my home yet I have not received any correspondence or a phone call to have anything installed.
Jenni RachelsCampaign Owner Hello, Doug. I am very sorry, but at this time I can’t provide specifics about when we’ll be able to get service to you. We've experienced delays with a former contractor and unusually wet weather, so we do not want to over-promise and under-deliver. We are working in your zone and we will contact you as soon as your home is ready for installation. We appreciate your patience and support!
Jenni RachelsCampaign Owner Hi, Victor and Kellie. I’m so sorry, but all the rain we’ve received has delayed much of our work on underground service drops. We don’t want to cause undue damage to your and our other members' yards. To keep our contractors working and to continue progress, we are building aerial drops when we are unable to dig. We will contact you as soon as we can run your service drop and your home is ready for installation. We also will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.
kellie wilding I have a similar question to others here. I was a Zone Champion and encouraged many of my neighbors to sign up for the program. Now I see them receiving their aerial drops while no news of our underground drops. When might we expect the underground drops in the Barnes and Ridge Road Areas?
Victor Sanchez Hey, I was wondering when my area will be getting it’s underground drop in. I’m tired of having to go to the library when I need to use the internet. Wasting gas and money going back and forth. Haha
Larry Ahlquist Just got our underground drop in today in Tuner Estates.
Your contractors did a very Professional job !
It will be really great to get an internet with the Latest state of the arts that will work!!
Looking forward to the final install.
THANKYOU !
Jenni RachelsCampaign Owner Hi, Tracie. Unfortunately, I cannot give you a projection of when specific work will happen at your home, because there are so many variances (such as weather) involved. I can, however, tell you that we are starting work at the substation and moving out on circuits. Work on circuits is done in phases. On your circuit, we currently have the overhead construction complete and splicing, service drops and installations are underway. We'll give you a call to schedule your in-home installation once the service drop is complete. We are looking very forward to serving you!
Rita AlexanderCampaign Owner Larry, we're working on TV packages that we expect to roll out to our Gibson Connect subscribers in the spring. As soon as we have all of the details worked out, we'll communicate them to you.
Rita AlexanderCampaign Owner Donald, our contractors have started doing some work in Three Way. I live in Turner Estates too and can't wait to get service! They are working near our subdivision, so hopefully it won't be much longer.
Rita AlexanderCampaign Owner Timothy, we're still working on Phase I. The process is behind schedule due to problems with our engineering consultant and all the rain we've had this fall, so we still have a lot of work to complete with Phase I.
Gadsden is at 80% and needs just 47 more registrations to meet its goal. Hopefully we can get these so your zone can be included in Phase II when we take that project before our board.
Donald Hubbard This question was asked about the drops in Turner Estates and I never saw a reply so I thought I'd repost it:
12:44pm November 30, 2018
Larry Ahlquist
When are the drop contractors going to start in Turner estates , Three way ?
Tim " Ozzy" Czernik Disregard my last ..."thingy"... Any word? I have NOT seen any process in close to 2-3 MONTHS...? What can I do to HELP? THE VERY BAD "HUGHESNET" will n cease to be REQUIRED (stupid contract) in MARCH... and... ANYTHING?
Jenni RachelsCampaign Owner Hi, Michael. You are located in the Trenton South zone that has already met 100% of its participation goal. Congratulations! We are currently working on Phase I of our build that includes the three zones that met their goals first (Medina, Three Way and Dyer) and an area covered by a grant that we were awarded (Ridgely, Tiptonville and Samburg). We will not begin Phase II until Phase I is completed. We will be able to better provide a timeframe for those included in Phase II once Phase I is near completion. We appreciate your support!
Jenni RachelsCampaign Owner Hello, Victor. We apologize for the delay. The good news is that we have begun to make good progress in Medina with the addition of our new engineering contractor. We are beginning work from the Mt. Zion substation and are moving out on four feeders. You are located on feeder 314 which means that we have most of the overhead work completed except a section of “downtown” Medina. Splicing on your feeder will begin soon, and service drops are underway. We appreciate your patience as we taken on this huge job, and we look forward to serving you!
Victor Sanchez Just as everyone else, been waiting for you guys! I literally haven’t had any internet since you guys said it would by up soon (that was back in september). Just trying to figure out when you guys will be around our house so I can have an idea. Tired of not having any internet and I really don’t want to buy a year contract with some internet contractors...
James Neal For the TV service, what platform will GEC be using for content, i.e., a box? a smart TV/wi-fi enabled app? coaxial alone? Also, the drop to the house exterior will be fiber....from that point what will be used from there to the router/modem location inside the house? (I assume fiber)?? Looking to upgrade some TV's and whether should get "smart TV's" or not? Thank you.
Rita AlexanderCampaign Owner Matthew, we do plan to offer a TV package and it can be bundled into one bill (with Internet and telephone). We will be doing some trials (a beta) in January and hope to be offering packages to you and our other members as early as February.
Matthew Williams What is the latest on the TV package? Are there still plans to provide a TV package?
Would the TV/Internet be bundled together into 1 bill each month? Thanks
Jenni RachelsCampaign Owner Hi, Fancher. As you may know, we unfortunately had some problems with our former engineering consulting firm. These problems led to delays with our contractors (construction, service drop and installation) and pushed us into a rainy fall. Ultimately, we had to change our engineering consultant. The good news is that we have now begun to move faster. We’re taking each feeder/circuit and starting at the substation, we are working our way through the engineering, construction, service drops and installations. In the Medina zone we are working from the Mt. Zion substation and we have 5 feeders/circuits (314, 324, 334, 344, and 354). We currently have most of the overhead completed and underground is under construction on feeder 314. We also have most of the overhead completed on feeders 324 and 334. Overhead work on feeder 344 in Medina has been completed, and installations are currently underway on feeder 354. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!
Jenni RachelsCampaign Owner Hello, John. I can hardly wait to be connected too. We appreciate your willingness to help, but we will have to hook you up. You’re on feeder/circuit 344. At this point, we’ve done engineering and main line construction on your circuit.
With network experience, I’m sure you understand that weather is also a factor. This has slowed down our ability to do service drops for members who have underground electric service. We certainly want to be sure we take care of your and our other members’ property.
Also, our contractors have hired subcontracting work to help us make progress as quickly as possible.
You’re correct that we did purchase a division of Jones Telecommunications (LitePipe) and Tony Jones, former owner is now working for Gibson Connect serving business members.
If you’d like to speak with someone, please just call 855-4660 and ask for Jenni Lynn. I’ll take down your contact information and ask someone in the Gibson Connect operations group to give you a call.
Jenni RachelsCampaign Owner Hi, Terry. I wish I could be more specific, but the answer is maybe. We have connected and continue to connect members in the Medina zone. Your feeder/circuit number is 314. At this point, we’ve done engineering and main line construction on your circuit. Weather permitting, we should begin service drops within two weeks.
While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow.
We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!
Jenni RachelsCampaign Owner Hello, Guy. We have already done some work in the Dyer zone. Our process works like this: First, our engineering consultant creates prints following a main feeder from our substation to your home or business. Next, our construction contractor takes the prints and builds out the fiber system along the main feeder. Then, our service drop contractor puts in the service drop from the road/street to the exterior of your home/business. Generally, if electric is overhead, the fiber is overhead; if electric is underground, the fiber is underground. Finally, we contact you to schedule your home’s or business’s installation and our installation technicians (some Gibson Connect employees and some contractor employees) perform the installation.
Unfortunately, I cannot provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former engineering consultant and we don’t want to over-promise and under-deliver. We are doing aerial construction, but it will be a while before we begin installations in the Dyer zone. We will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. We appreciate your help in spreading the word. Please know that we are working diligently to you service as quickly as possible. It will be well worth the wait!
Jenni RachelsCampaign Owner Hi, Jeff. I am sorry that you did not receive the email update. I looked up your email address on file and have resent it. Have a good weekend.
Jeff Walters I would like to thank Gibson Connect and all the Contractors working hard to provide us with high speed fiber based internet. Our home installation was done Monday and so far everything has worked great....Thank you!!!!!!!
John Moore I am wondering the same thing.... I have at least some networking experience. I've never worked on main lines like these, but I have worked in businesses with Fiber and Ethernet. If y'all can't connect to my house by the end of the year, could I try to do it myself? Also, who is the new contract workers that y'all have hired. I believe before that it was Jones Telecommunications was it not? Is there anyway that I could speak with the new workers?
Terry Tucker I am wondering if getting connected in 2018 will happen? We have had our service loop hanging on the pole by the street for weeks. I see where some in Medina already have service.
Estimated timeframe for connections or trenching?
Guy Maxwell Any update on Dyer construction would be appreciated. I know there has been a good bit of cable hanging going on. I have a coil of wire/cable hanging on a pole in front of my house. What does that mean as far as how close we are getting? In fact, lots of coils on lots of poles in front of houses. Still trying to get others to sign up (mainly in other areas now as most folks I know around here are in), but getting lots of wanting to wait till "they get someone actually on it" responses. Just thought of something...this could be a tremendous Christmas present from you guys if it works out. LOL!
Jenni RachelsCampaign Owner Hi, Phillip. There will be no extra charge for the cable run to your house. Trenton North only needs 16 registrations to meet its goal! Please encourage your friends and neighbors to register!
Jenni RachelsCampaign Owner Hi, Misty. We plan to begin construction in Samburg, Ridgely and Tiptonville this winter. We will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.
Jenni RachelsCampaign Owner Hi, Timothy. We appreciate your enthusiasm, and we are ready to serve you, too! Gadsden has done very well, and as you mentioned, it needs less than fifty registrations to meet its goal. Please continue to encourage your friends and neighbors to register.
Jenni RachelsCampaign Owner Hello, Larry. We will not begin work on Phase II zones until Phase I is complete. Once Phase II zones have been determined, we will be able to provide an estimated time frame. We appreciate your interest and look forward to serving you!
Jenni RachelsCampaign Owner Hi, Julie. We are still working in your area, but I cannot provide an estimated installation date at this time. We do have the overhead cable hung, and we'll have a Gibson Connect representative call you once the service drop has been made. At that time, we'll schedule your in-home installation. Thank you for your support!
phillip lennox was wondering i live in north trenton and when our goal is reached my house is roughly 200 yards off the road will i be charged extra for the cable run to mu house
Tim " Ozzy" Czernik So, as of NOVEMBER 11, 2018 GADSDEN is 79% / need 49 more. I have been impatient ever since I signed up... BUT "PLEASE" EVEN a LITTLE good news would help." HELP ". Can ANYONE offer ENCOURAGING POSITIVE news?
Jenni RachelsCampaign Owner John and Jeff, you should have received an update in your email inbox yesterday. If you did not get it, please let us know. Unfortunately, I can’t provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former contractor and we don’t want to over-promise and under-deliver. We are working in your zone and we will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. In regards to the map suggestion, it is a great idea and we are exploring how we might be able to accomplish this. Currently, we do not have the ability to share a map of the areas in which we are working. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.
Jeff Schultz I, like John Moore, am looking for an update. I also like the idea of the build out map so we as consumers can see what is being done that I read on one of the other comments below. Obviously an exciting time for us country folks to get real internet service. I’m off Bakers Chapel Rd, being on Barnett Rd. Update when you can please. Getting antsy!!
John Moore Hi! I know y'all have to be tired of us asking, but is there any idea on when you'll be contacting us on Bakers Chapel Rd? I know that we're somewhere between tomorrow and around 6 weeks, but I would like to have a better idea.. It would be nice if y'all could even just update us on where construction is happening. I follow y'all on social media, but not much happens on there. Is there any way to expedite the process? Would it help if we dig trenches or move the cables ourselves? I am really needing this service as soon as possible. Thank you for your time and patience.
Jenni RachelsCampaign Owner Hi, Michael. Phase II has not yet been determined; this will come after the completion of our Phase I work (in Medina, Three Way, Dyer and Lake County). Next, the other zones that have met their participation goals will go to the board for approval of Phase II financing. We expect to go to the board for Phase II approval in the first quarter of 2019. We also expect to construct Phase II in 2019. We're really happy that your zone has met its participation goal!
Jenni RachelsCampaign Owner Good morning, Cody. Construction has already begun between Rutherford and Dyer. Unfortunately, an unusually wet fall and a change in our engineering firm has put us a little behind. We are hopeful that we'll be able to accelerate our progress and get close to our target. We appreciate your support and look forward to serving you!
Jenni RachelsCampaign Owner Angela, Trenton North is currently at 94 percent of its goal with only 25 registrations needed. Please encourage your neighbors to register!
Jenni RachelsCampaign Owner Hi, Tracie. The contractor we are using has different crews assigned for aerial vs underground. I have checked your registration, and you are currently registered for 250 Mbps and residential phone. I have also deselected the anonymous portion, so you should now be able to find yourself under the list of supporters. We appreciate your support and are looking forward to serving you!
Jenni RachelsCampaign Owner Good morning, Adrienne. Unfortunately, serving an area spanning 12 counties will take some time to build. The good news is that we are continuing to see progress, and our ultimate goal is to serve 100 percent of our eligible members. We will need the continued support of our members to guide this process.
Jenni RachelsCampaign Owner Hello, Roger. The zone goal numbers update automatically with each sign in. We appreciate your effort in encouraging your neighbors to register. Those of you who have taken the time to talk with others about this service is the reason that we currently have nearly 7,500 members registered. Thank you so much for your support of Gibson Connect!
Cody Brennan I have seen comments stating that Dyer will hopefully have construction begin in late summer, and rollout beginning in November/December. Are there any updates at this time because it is November tomorrow and we are anxiously awaiting this service.
Angela Herndon Where does Trenton north stand? I can only get whisper if I sign 2yr contract, but a $200 poll for height to put dish on and pay the connection/first month $160. I need internet!!! Is there anywhere to get internet on bradford hwy until we get Gibson connect without all the hassle???
Tracie Claybrook Greetings, I have noticed that my neighbor is getting their line ran today which theirs is above ground utilities & mine is underground, is this a factor? However, I have not heard anything regarding my services & we signed up around the same time. Also my name isn’t listed as a supporter on the page.
Scott Shell We have been signed up for a very long time. What if we don't meet our goal? I see we need we still need 244 people to sign up in our zone. I don't even think that many people live out our way. Are the zone charts updated?
Thanks!!
Adrienne Shell
Roger Walker How often are the numbers on the Zone tab updated? I have been working hard to get the word out to people in my zone and believe we have some new subscribers... but the numbers on the Zones map have not updated.
Jenni RachelsCampaign Owner Hi, Ty. No; we don’t have a map at this time. However, we think it’s a great idea and we’ve discussed trying to make this happen. We’ll do a post to our Gibson Connect Facebook page if we can work it out. Thank you for your continued support and for the excellent suggestion!
TY JONES Do you have a map you could post to keep people updated on areas being worked on? Even a rough copy you guys have would be cool to be able to check.
Jenni RachelsCampaign Owner Hello, Jeff. You will be receiving correspondence from us soon regarding service drops. Weather permitting, we expect installations to be made in your area within 2-6 weeks. We are also finalizing our t.v. packages, and they should be ready to roll out in December. We think you'll be pleased! Thank you for your support of Gibson Connect!
Jenni RachelsCampaign Owner Hi, Larry. We currently have the overhead fiber constructed, and you will be receiving correspondence from us soon regarding the next steps. Weather dependent, we may be ready for installations in your area within 4-10 weeks.
Jenni RachelsCampaign Owner Hello, Sharon. We have already begun work in the Tiptonville substation, and engineering is well underway. We expect construction to begin this winter. We appreciate your support and look forward to serving you!
Jenni RachelsCampaign Owner Hi, Susan. Delivering service over a 12-county area is a big job that may take several years to complete. However, we do not expect for it to take that long. Of course, as zones reach their participation requirements we will provide more specifics regarding timelines. We will continue to seek and apply for state and federal grants as they become available. Please continue to encourage your friends, family and neighbors to register so your area can get closer to its participation goal!
Jeff Walters Are there any updates on Esquire Peek road having drops and insatalltions sceduled? Also wondering if you guys had came up with a television offering yet ? We would really like have another option instead of satellite.
Larry Ahlquist Any idea when you will be installing drops and turning customers on in Turner Estates three-way Tennessee?
Tks Larry Ahlquist , 19 pleasant oak . Cv
Sharon McFarlane I live on Church St in Tiptonville and was wondering when the drops will begin here. Excited about the change and looking foreword to local internet and service.
Jenni RachelsCampaign Owner John, we are already finished with the overhead work in Three Way, and we are currently working on the underground. We'll also have to make the service drops and do the splicing before we can schedule an in-home install. We hope that this work can be done in about three weeks.
John Moore I see where they have the hard line looped on the poles on Baker's Chapel Rd. Any rough estimate on when they'll make the drops? Thank you for all of your support!
Jenni RachelsCampaign Owner Hi, Kevin. Our engineering contractors are already working in the area! We expect construction to follow in the next few weeks. Thank you for your support of Gibson Connect!
Jenni RachelsCampaign Owner Hi, Donald. We're finalizing packages, cost and the technology platform at the moment. We are hopeful for a November/December roll out. We'll be sure to notify everyone who has already registered for Gibson Connect services once it is available. Thank you for checking, and have a great afternoon!
Jenni RachelsCampaign Owner Hi, Jeff. Yes, we have already connected a handful of members who are already using the service! As soon as the weather breaks, we'll be able to continue working to increase the number of members who are connected. Density is not a significant factor when determining where to build. We are beginning at the substation and moving out. The availability of the contractor's resources are also a factor when determining where we work. Regarding the service drop, we will try to keep the window as short as possible. We expect to be able to complete an in-home installation within a couple of weeks of the service drop being made. We appreciate your support and patience. We know that our members are anxious to get service, and we are ready to provide it to you!
Jeff Walters Jenni...
I see in your most recent response that you say connections have began around the Mt.Zion Substation in Medina. Does this mean there are customers actually connected and currently using the service? I’m wondering as connections are being made will the focus first be in the larger subdivisions or will there be multiple crews working the smaller populated areas such as Esquire Peek and the surrounding areas? Last question...once a service drop has been made at an address what will the time frame be between the service drop and the actual in home installation? Thank you!
Jenni RachelsCampaign Owner Hi, Flora. We have begun connecting members around the Mt. Zion substation in Medina. They are working their way out from there. Many factors make it difficult to predict when we will be installing in a particular area, but if you have already registered, we will contact you to schedule an installation.
Jenni RachelsCampaign Owner Hi, Jeff. Our contractor crews are currently working in Saddle Tree and Winchester Place subdivisions in the Medina-Three Way area. We'll contact you once we are ready to build a service drop, and then we'll schedule an in-home installation. We certainly are looking forward to providing this service, and we're getting closer and closer to doing so. Thank you for your support!
Jenni RachelsCampaign Owner Hi, Christina. We have made a lot of progress in Richmond. We will soon begin service drops, and we'll email you before we build one to your house. Soon after, we'll schedule your in-home installation. Thanks for your interest.
Jenni RachelsCampaign Owner Hi, John. We have both your phone number and your email address on file, so we should be able to reach you. We will send an email before the service drops are made, and then we will call to schedule an in-home installation. If we cannot reach you by phone, we will try your email. Have a good day!
Jeff Schultz Could I get an update on Three Way. I saw service trucks on our road last week and see coils at the tops of the poles. Im on Barnett Road.
John Moore I was just wanting to check how I will be notified when I they are ready to run a drop to my house. I want to say that I selected to be E-mailed, but I just wanted to double check. I don't get good cell service when I am at home. If you could check that for me, I would greatly appreciate it.
Tim " Ozzy" Czernik Being out in COUNTRY (ha ha ha) we have NO OPTIONS.."WISPER OR HUGHESNET"... Both are CRAPPY and drop speed after 4-8 days EVERY MONTH. Wisper, if winds blow wrong.. NO SERVICE...WE ARE in DIRE straits and REALLY R E A L L Y NEED this sooner than later!"PLEASE.
"PLEASE".
Jenni RachelsCampaign Owner Hello, Brandon. Newbern is currently at 65% of its goal with 119 needed registrations. The faster a zone reaches its goal, the faster we can begin the process of providing service. You are correct that Lake County has been included in Phase I of our build out. In 2017, we applied for three Tennessee Broadband Accessibility Grants and in January of this year we were fortunate enough to be approved for one that will help us serve Lake County and the far northwestern part of Obion County. We will continue to apply for grants that can help us move closer to our ultimate goal of making this service available to all of our members. In the meantime, please encourage your neighbors to register.
Brandon Alexander Do you know when the Newbern area will get started? I know some of the Lake County area never met the goal and it says their construction starts in the fall.
Jenni RachelsCampaign Owner Hello, Jeff. We have currently built about 80 aerial miles of fiber, and we have equipment ready at the substation. We expect to start service drops and splicing early next week. We'll have you all hooked up shortly!
Jenni RachelsCampaign Owner Good afternoon, Robin. We will communicate with you prior to completing a service drop on your home. Then, we will contact you afterwards to verify your selections and to schedule an in-home installation. You may check which zone your home is in by entering your address into the gray box to the right or by calling your local member service center. Have a good weekend!
Jenni RachelsCampaign Owner Hi, Larry. Unfortunately, I cannot provide an estimated date in which the service drop will be made in Turner Estates. However, you will receive communication from us prior to the service drop, and we will also contact you afterwards to verify your selections and to schedule an in-home installation. We are looking forward to providing you with this service!
Robin C. Do you have an estimated time frame for the Meadow Green Subdivision just off sanders bluff rd/Augusta drive area? We are in a Humboldt mailing address/Madison County/Threeway so I’m unsure if it’s invluded in the Three Way zone or Humboldt. We have horrible spotty service with click one and are excited to get Gibson Connect. Thanks in advance.
Larry Ahlquist Now that fiber has been attached to poles in Turner Estates ,Threeway , when is it expected to provide drops to homes and hook up customers ?
Thankyou , Larry Ahlquist
Jenni RachelsCampaign Owner Hi, Angela. Trenton North is currently at 88% of its goal with 57 registrations needed. You are so close! Please encourage your friends and neighbors to register!
Jenni RachelsCampaign Owner Hi, Kristen. We are still finalizing our offerings, and we are eager to share them with you! We will post them to this site and on social media once completed. Thank you for your support of Gibson Connect and our services!
Jenni RachelsCampaign Owner Hi, Michael. Our 1 Gig plan will continue to be our maximum offering. If you have already registered for 1 Gig and would like to change your plan to the updated 250 mbps plan, we would be happy to help you do so. Thank you for your interest.
Jenni RachelsCampaign Owner Guy, we expect to begin construction in Dyer late this summer, and we will be providing updates as we get closer to time. We are looking forward to providing this needed service, and we are certain that our members will be pleased with its quality.
Michael Siegler I see where it said if you initially signed up for the 49.95 plan, you would automatically be upgraded. What about the people that signed up for the 69.95. Do they get an extra incentive?
thanks
Rita AlexanderCampaign Owner Angela, we expect to start engineering for Phase 2 in late fall or early winter; and we're hoping that Trenton North will meet its participation goal and can be part of Phase 2. We appreciate your interest and support!
Rita AlexanderCampaign Owner Jeff, our contractors are making good progress and we will soon be running service drops. We expect to start doing some service installations by the end of August and first of September. We will give you a call when we are ready to schedule your service installation. I'm sorry I can't be more specific right now, but we're getting close! As I get additional details, I'll share them with you. Thanks so much for your support!
Jeff Walters Just wondering if we could get an update on the construction progress in the Medina Zone...I know here on Esquire Peek RD Fiber has been ran and is looped around several poles on the road including the one in our front yard..just wondering if anyone has actually been connected yet and is using the service?.... Thanks!
Angela Herndon When will Trenton North have service? I'm moving to the area and don't want to have to sign a long contract with another internet provider. I see that this area is at 86%
Jenni RachelsCampaign Owner Hi, Adam. We appreciate your suggestion! We will have Gibson Connect representatives at Gadsden's Community Day on Saturday, August 25. We will be answering questions and signing members up for service. We look forward to seeing you!
Adam Smallwood Good morning, I have been emailing you guys about having a registration event in Gadsden, and can not seem to get a response. Can you help me out?
Jenni RachelsCampaign Owner Hi, Tracie. I am unable to give you a time frame, but I can tell you that our splicing crews will be in the area to make service drops soon. Thank you for your support.
Tracie Claybrook Noticed fiber cable ran to the poles in field in front of our house a looped on the poles of neighboring houses not 109 & 111 Esquire Peek Road. Is there a time frame when they will return?
Jenni RachelsCampaign Owner Hi, Jeremy. Our contractors are currently working in Medina. They began at the substation and are working their way out. A Gibson Connect representative will call you to confirm your services and to schedule an in-home installation once a service drop has been made at your home. Thank you for your interest!
Jenni RachelsCampaign Owner Hi, Phil and Sara. The Humboldt/Gibson zone is currently at 72 percent of its goal with only 135 needed registrations. You can view the progress at any time by clicking on the "Zones" tab above.
Rita AlexanderCampaign Owner Terry, you are correct in that the ONT has 4 Ethernet ports and it can be configured to provide WiFi for the home. We will coordinate the location of the ONT in the home to centralize its position and/or to be near your existing wireless router if you choose to use your own. If necessary, our install technicians can run a Ethernet cable between rooms but there is a fee for that service. You may run your own wiring if you desire. The reach of our WiFi from our ONT has been very good but it does depend on several variables so it will be best to test it as part of the install to see if it meets your needs or if you want to use your own. We will engineer the service drop to your home depending on your specific conditions and will bore the driveway if necessary. The ONT has POTS ports and these can be connected directly to a phone or to your home telephone wiring. We will coordinate this with you as part of the install. We look forward to serving you!
Rita AlexanderCampaign Owner Flora, we will contact you when we are ready to install your service. I'd coordinate disconnecting your current service with Gibson Connect's in-home installation. Thank you and we look forward to serving you!
Rita AlexanderCampaign Owner Ken, we don't have an application that is active at this moment, but we're continuing to seek opportunities. We'll be making an application in the near future for another Tennessee Broadband Accessibility Grant. We're evaluating areas that are eligible for the grant based on the very stringent grant criteria. Yes, we can have more than one grant open at a time. Thanks so much for your interest!
Terry Tucker So the ONT has 4 Ethernet ports. If I want to use my wireless router how hard will it be? Will install tech run a Cat5/6 to a point in home? Or will I have to run to ONT?
If we get the phone how will it hookup?
What is the estimated range of the home WiFi you may provide. My router gives me great coverage for all of 1 acre lot.
The power pole is on the other side of driveway. Underground power comes up in concrete. Will you bore under driveway?
How soon can Blackmon road expect service?
FLORA Claybrook I notice that you say that you will begin to connect people early as next week. I was wondering, I live in the Media area and have gowispers and was wonder if I should pay for August month or will Gibson connect be up and running by the 10th of August. Thanks
Ken Morris I was wondering about grant applications to help with the process of getting more of the zones taken care of. Are there presently grant applications in process for more zones and/or areas? If so curious as to which zones are targeted. Was also wondering if you can have an "open" grant (such as the Ridgely/Tiptonville/Samburg grant) and still apply for others?
Jenni RachelsCampaign Owner Good morning, Jeff. Service Electric is helping us with make-ready work. They are preparing the poles for fiber installation.
Jenni RachelsCampaign Owner Hi, Jeff. We will be able to run approximately 3-4 miles of fiber per day. In areas where the poles are located in planted fields, the contractor will use methods to minimize the crop damage. We are happy to say that we expect to begin connecting customers as early as next week! Thank you for your questions and for your support of Gibson Connect!
Jenni RachelsCampaign Owner Donald, our Gig service is essentially symmetrical, however, there are always variables in the field and on a network that will cause small variations in the up and download speeds. Within the small variations, it is a symmetrical service offering.
Jeff Walters With the contractors now in place and working. What are the estimates on the amount of fiber that can be ran in a day? I was also wondering about areas where the utility poles are in fields that currently have crops in them. What’s the plan for working around that? Last question ....when do you think the first customer connections will begin and where? Are we looking at a few weeks of a few months ? Sorry for all the questions I’m just excited!
Jenni RachelsCampaign Owner Hi, Melissa. Newbern is currently at 61% of its goal with 132 needed registrations. You can check the status of all zones by clicking the "Zones" tab above. Thank you for your interest!
Jenni RachelsCampaign Owner Jeff, the Quanta trucks are in fact Gibson Connect contractors. They are already working hard to help us provide this service to you.
Jeff Walters Seen some activity today around Medina near Mt Zion road. Utility trucks with Quanta on the sides looked like they were running cable from pole to pole. Just wondering if these are the contractors working for Gibson Connect? Starting to get excited over here on Esquire Peek road.
Jenni RachelsCampaign Owner Hi, Wayne. You were in the system. You registered on October 30 for 100 Mbps which has now changed to 250 Mbps for the same low price! During the registration process you are given the option of being anonymous. I have unchecked that for you so you now can see yourself under the supporters. Have a great day!
Wayne Cooksey When I search the list of registered names, my name is not listed. I registered several months ago (not long after registration was opened).
Jenni RachelsCampaign Owner Jeffrey, you will not need to buy any additional equipment to give you Wi-Fi capabilities. We will be using an Optical Network Terminal (ONT) that will provide Wi-Fi for the home.
Susan Dunphy We have noticed that WK&T with arrow and ok have been painted on our road out here in McConnell area on Roy Vowell and Old Sawmill. Are we getting wire run soon?
Jenni RachelsCampaign Owner Jeff, our contractor has been hired, and make-ready work has begun in Three Way. You may have already seen some of our Gibson EMC crews changing and readying poles for fiber. Construction on Phase I will begin next Monday, July 16. We expect that we will be well underway with the construction of the Three Way zone by the end of the summer. We will begin at the substation and work our way out, hooking members up as we pass by. We are very excited that high-speed, fiber-based internet will soon be a reality for many of our members, and we appreciate your support.
Jeff Schultz Do we have timelines that are more accurate for each phase? Was glancing through the other comments but didn't see dates. I am in the three way zone. I got a letter in the mail last week stating a service drop will be done at our home as they pass by, and then will schedule the install. Hoping since I got this, we may be getting close to the reality of getting this service. Thanks ahead of time for any information you can provide.
Jenni RachelsCampaign Owner Good afternoon, Jeff. We unfortunately experienced a delay, but the good news is that our contract with the construction contractors has been finalized. Their equipment is currently en route to Medina, and we are now scheduled for construction to begin on Monday, July 16. Work by Gibson EMC crews to prepare the pole route has already begun, and needed work at the substation is underway as well. The process will require a combination of the Gibson EMC employees, Gibson Connect employees and the contractor crews. Contractors will install the main line, and Gibson EMC and Gibson Connect personnel will provide the in-home installation work and services. We appreciate your patience and understanding and are looking forward to providing you with high-speed, fiber-based internet.
Jenni RachelsCampaign Owner Hi, Adam. I have upgraded you to 1 Gig! We currently have a strategy in place that includes a variety of marketing vehicles. Also, we will begin construction of Phase I on July 16, and hopefully participation will rise in anticipation of Phase II. Thank you for your interest, and have a good weekend.
Jeff Walters Just wondering now that have moved into July if the contractors have started work in the Medina Zone at this time? Will contractors be running all the cable from pole to pole and doing the home connections or will it be a combination of contractors and GEMC crews working together ? When should we expect to see the first connections being made?
Adam Tucker I have the residential 100 M service. Can I upgrade to the 1 Gig? Also do you intend to try and reach out in more ways? Troy seems to have come to a halt.
Brandon Halford I was signed up for the 100 mbps but wanted to upgrade to 1gbps. I cancelled my order thinking I would get refunded and I could select the 1 gbps. Can you help with this?
1:58PM October 11, 2021
Destiny Cunningham
Could you please give me an update for the Fulton area?
4:51PM October 11, 2021
Sarah Williams
Hi, Destiny. We are applying for the 2021 Kentucky Broadband Deployment Fund Grant. We are actively working on the application and look forward to when we can begin the buildout in Kentucky. We are sorry for the delay. We know you need high-speed internet access as soon as possible, but we also want to do the buildout as economically as we can. We sincerely appreciate your patience and understanding, and will communicate more once we have an update on the grant process. Thank you for your support of Gibson Connect!
10:01AM October 10, 2021
Robin Hild
I have a fiber cable pulled from the pole to the house but no j-box yet. Can you tell me when the splicing crew will be in the area to complete their connections? Hoping to be up and running by Thanksgiving. Things are happening in my area and our curiosity is maddening. 8)
1:23PM October 11, 2021
Sarah Williams
Hi, Robin. We are hopeful that splicing will begin in the Hop-In/Rives area within the next couple of weeks, but it will still be several more weeks before connections are ready to begin. Our projection for having the majority of this area connected is late winter 2022; it could be earlier than that, but as of now that is the best timeframe we can provide. We appreciate your support of Gibson Connect, and look forward to serving you!
3:33PM October 06, 2021
Jennifer Grissom
What is going on in the Hickman area? it says 60 more signups needed. What percentage of actual residents is that?
5:20PM October 06, 2021
Rita Alexander
We need for all of our zones to reach their participation goals, Jennifer, but we will ultimately provide access to all of our member-owners. We are actively engaged in the Kentucky broadband grant application process. Obtaining grant dollars to reduce the net cost to build our fiber network is very important as we work to keep our service cost low. We are sorry for the delay and we look forward to serving you.
8:20PM October 05, 2021
David Hendrix
Can I get an update on the Sublett Rd Union City TN area Please.
4:48PM October 11, 2021
Sarah Williams
David. Please give me a call at 731.562.6003 so that I can provide you an update for your location. Thank you!
9:28PM October 10, 2021
David Hendrix
So, Am I part of the Troy zone or the Hop In grant zone? I’m confused. I’ve been told that it would be several weeks and that I would be spring of ‘22. I’ve also seen answers to comments that says winter ‘22 for people in my area. I had a guy call me and wanted to know if they could run the wire to my house. I told them we were having some work done and would have trucks in an out that particular week. He told me they would come back the next week and run the line to my house. I called the guy and told him everything was good and they could run the line. Never hear back and that was the first week of September.
9:22AM October 06, 2021
Nick Gutierrez
Hi, David. Your address is a part of the Troy zone, which we anticipate will be completed by spring 2022. Currently, the Troy zone is under construction. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect and look forward to serving you!
7:08PM October 05, 2021
Mack P
Just wondering about the Fulton, KY zone. Back in June it was stated to make it more economical for the delay. I was wondering was that to make it cheaper or to keep it from being more expense? Because way back it was stated when you reached you goal you would be next in line after others whom reached their goal was completed. If the price was going to be the same regardless why was it stopped in Kentucky ? IF we had reached out goal 3 years ago would we not already have service our would it have been shut off??? VERY FRUSTRATED SUPPORTER OF GIBSON CONNECT!!!!!!!
2:25PM October 06, 2021
Rita Alexander
Hi, Mack. I am very sorry for the delay. High speed broadband is important to our rural service area; and while the delay is frustrating to us all, obtaining the grant dollars to reduce the net cost to build the fiber network is also important as we work to keep our service cost low. Keeping the cost as low as possible is why we have applied for grant dollars whenever and wherever they have been available. We sincerely appreciate your patience and support and we look forward to serving you.
1:40PM September 29, 2021
Stephen Livingston
update please
2:03PM September 29, 2021
Sarah Williams
Stephen, we are actively working in the area, but there are still steps to be completed before connections are ready. I see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive word from our contractors that your home has light, our team will call you to schedule your installation. We understand that you need high-speed internet service, and we ask that you continue to be patient as we work to provide it. Thank you for your continued support of Gibson Connect!
7:47PM September 28, 2021
Heather Emison
Any idea in bells cypress church will have this. 2312! Just ETA?
8:36AM September 29, 2021
Sarah Williams
Hi, Heather. Construction for the Bells zone has not yet begun. At this time, we are anticipating it to begin next spring, and for connections to be mostly completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. Thank you for your support of Gibson Connect!
8:31PM September 23, 2021
Logan Holland
When can we expect to have internet in the Newbern area?
8:33AM September 24, 2021
Sarah Williams
Hi, Logan. We have just started connections in the Newbern area, so your home could be ready. I do see a registration for you in the system, but when I look at the service order to be connected for that address is has a different name than yours on it. If you would give me a call at 731.562.1615 I will clarify with you the correct address and give you an update!
10:16PM September 22, 2021
Jimmy Sturgis
Any updates on the South Fulton area?
9:25AM September 23, 2021
Sarah Williams
Hi, Jimmy. As of now, our best projections for the South Fulton zone to begin construction is next summer. There are several variables that could impact this timeline such as contractor staffing, materials availability, and weather. We will continue to update members via email and on our social media pages. We appreciate your support of Gibson Connect and look forward to serving you!
4:50PM September 22, 2021
Nick Schultz
I just recently moved to 309 hopper street in Rutherford and was wondering when I can expect to get connected!!
9:19AM September 23, 2021
Sarah Williams
Hi, Nick. It appears that your registration was completed a couple of days ago, so it will be about 2-4 weeks for construction to be completed and your connection to be ready. Once the location has light, our team will give you a call to schedule your in-home installation. Thank you for your support of Gibson Connect!
10:43PM September 21, 2021
Otis Duck
They have installed the lines running to the poles and currently have them hanging there. What are the next steps until being internet ready?
12:04PM September 22, 2021
Nick Gutierrez
Hi, Otis. There are several steps that will have to be completed before being internet ready. This includes constructing the main line, putting a service drop to the home, placing a NID (small gray box) to make a connection, splicing the fiber at your home, and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. Thank you for your support of Gibson Connect!
10:44AM September 17, 2021
darius Armstrong
Update for my address
8:38AM September 21, 2021
Sarah Williams
Hi, Darius. We apologize for the delay in responding. At this time, we are anticipating construction in the Bells zone to begin next spring, and for connections to be mostly completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. Thank you for your support of Gibson Connect!
11:21AM September 16, 2021
MAX DASHNAW
I just wanted to tell you I have the internet for awhile paying 69.95 and recently added a home phone. So We just need to add the cable. I would like to know how long will it take. 528 Cumberland St. Medina, TN 38355 Billie Dashnaw billiedashnaw@gmail.com
4:38PM September 16, 2021
Nick Gutierrez
Hello, Max. I have contacted our Gibson Connect Tech Support team and they will be contacting you via your email for more information on our TV services. Thank you for your support of Gibson Connect!
10:42AM September 16, 2021
Tony Griffith
Any update on 617 Homestead Dr Troy Tn?
4:54PM September 16, 2021
Nick Gutierrez
Hi, Tony. A member from our Gibson Connect team should be giving you a call soon. We are sorry for the delay! We appreciate your patience and support of Gibson Connect!
8:25PM September 15, 2021
Donny Bearden
Can you please provide an estimate as to when we will have service available at our address? Thank you
8:29AM September 16, 2021
Sarah Williams
Hi, Donny. Your address appears to be a part of the Hop-In/Rives construction that is taking place. Currently, our best estimation is to have the area completed by late winter 2022. We do not yet have a specific timeframe for individual connections as there are several variables that could impact our estimates such as weather, contractor staffing, and material availability. We appreciate your support of Gibson Connect and look forward to serving you!
11:40AM September 14, 2021
DeAnna Bell
We had a crew out a few ago that ran wires to our house and a second crew came by hanging wires on the poles along our road. Just wondering when we will be connected as we have wires hanging around our back door area. Thanks,
2:52PM September 14, 2021
Sarah Williams
Hi, DeAnna. The service drop has been completed, but the fiber will still have to be spliced before it is ready for connection. We are anticipating to have the Hop-In/Rives area completed by late winter 2022, but there are several variables that could impact that timeline. We appreciate your patience and support of Gibson Connect!
12:49PM September 12, 2021
Otis Duck
When will I see construction on my road?
2:38PM September 13, 2021
Sarah Williams
Hi, Otis. Your address is a part of the Troy zone, which we anticipate will be completed by spring 2022. Some of the Troy zone is under construction, currently, and the remainder of the zone will see construction beginning within a few weeks. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect and look forward to serving you!
8:02AM September 07, 2021
Bill Dycus
Have you started connecting homes in the Newbern zone yet and, if so, when did you start? Just trying to get a feel for how things are progressing. Thanks.
11:01AM September 07, 2021
Nick Gutierrez
Hi, Bill. We are going to connect our members in the Newbern zone starting next week. We hope to have everyone connected in the next couple of months. However, please keep in mind that there are variables that could always impact the progress of our estimates, such as weather, contractor staffing, and materials availability. We appreciate your support of Gibson Connect!
12:12PM September 03, 2021
David Williamson
I live at 4077 Turner Road, Rives TN. A couple of weeks ago a crew was at my home putting up cables and yesterday a man came out and marked the underground power line. When should I expect to have service? David Williamson
3:49PM September 07, 2021
Nick Gutierrez
Hi, David. Your address appears to be a part of the Hop-In/Rives construction that is taking place. Currently, our best estimation is to have the area completed by late winter 2022. Please keep in mind, there are several variables that could impact our estimates such as weather, contractor staffing, and material availability. We appreciate your patience and support of Gibson Connect!
5:46PM August 31, 2021
Antonio Rodriguez
when will my area be completed?
8:50AM September 01, 2021
Sarah Williams
Hi, Antonio. Your address is a part of the Troy zone, which we anticipate will be completed by spring 2022. Some of the Troy zone is under construction, currently, and the remainder of the zone will see construction beginning within a few weeks. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. We appreciate your support of Gibson Connect and look forward to serving you!
4:51PM August 31, 2021
Darryl McNeal
I am on Hwy 45 W and have wires hung at my home. That's about 3 miles south of Rives. I am wondering when I would be connected and can choose my package.
8:41AM September 01, 2021
Sarah Williams
Hi, Darryl. I do not see a registration under your name, so it may be under something else. If you would like to call us at 731.562.6003 and ask to speak with me, Sarah Williams, I will get your home address and be able to give you a better estimate on your connection. Thank you for you support of Gibson Connect!
1:58PM August 30, 2021
Mallory Allen
I am just outside Union City in the Troy area on Beech Chapel Rd. Any updates on when we can expect construction to begin?
4:58PM August 30, 2021
Sarah Williams
Hi, Mallory. Part of the original Troy zone is now included with the Hop-In grant area that is at the beginning stages of construction; and we are still on track for the remainder of the Troy zone to begin construction in a few weeks, around the beginning of October. There are variables that could always impact the progress of our estimates, such as weather, contractor staffing and materials availability. We will continue to keep members updated throughout the process via email and social media. Please be patient with us as we continue working to provide this service to all of our eligible members. We appreciate your support of Gibson Connect and look forward to serving you!
10:40PM August 26, 2021
Bill Dycus
What is included in the 250 mbps plan......meaning, is the modem included in that $49.99 price? If not, what is the monthly rental fee? Can I purchase my own modem as I have in the past with Spectrum? Are there any minimum requirements when purchasing a new modem for use on your system? Just trying to be prepared when installation happens. And while I'm at it, I might ask like everyone else.........how about an update on my installation? Thanks.
8:32AM August 27, 2021
Sarah Williams
Hi, Bill. Yes, the modem is included in the $49.95 monthly price. You can purchase your own device, however, we do recommend you using the one provided by us. The primary reasoning for that is so if your device has an issue, our team can go in and see what is going on; with a personal modem, we can only see part of the device and can't always solve an issue that may arise if we can't find it. I would be happy to get one of our team members to reach out to you to explain more about that if you wish. Regarding your installation, I see that your service drop has been run, but that the fiber still has to be spliced before the connection will be ready. Connections are expected to start within the next week or two, so it should not be much longer. Thank you for your continued support of Gibson Connect!
9:20PM August 24, 2021
Danny Brooks
Can I get an update for brooks road in rives Tennessee
9:15AM August 25, 2021
Nick Gutierrez
Hi, Danny. Your address appears to be a part of the Hop-In/Rives construction that is taking place. Currently, our best estimation is to have the area completed by late winter 2022. Please keep in mind, there are several variables that could impact our estimates such as weather, material availability, and contractor staffing. We appreciate your patience and support of Gibson Connect!
6:43PM August 23, 2021
Stephen Livingston
Update for me please
3:13PM August 24, 2021
Nick Gutierrez
Hello, Stephen! We are currently working in your area. Our best estimation for you to be connected would be about a month from now. There are several variables that could impact our estimation such as the pandemic, weather, material availability, and contractor staffing. We appreciate your support of Gibson Connect!
8:42PM August 22, 2021
Tony Griffith
Got lines ran to my house in troy wondering if anyone knew how long it would take after that to get connected
8:26AM August 23, 2021
Sarah Williams
Hi, Tony. It will be a few more weeks before we are ready to connect your home. There are still steps that will have to be completed including the fiber being spliced both at the main line and at your home, placing a NID (small gray box) to make connection and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. We appreciate your support of Gibson Connect and look forward to serving you, soon!
1:38PM August 19, 2021
daniell welch
I have notice they are out here on Enochs road in newbern. So when do we expect to get connected out here
5:28PM August 20, 2021
Nick Gutierrez
Hi, Daniel. We are finishing some remaining work in the substation for the fiber to be ready for connection. At this time, we anticipate connections to begin in the Newbern zone by the end of August. Thank you for your support of Gibson Connect and look forward to serving you, soon!
4:57PM August 18, 2021
Tony Griffith
They came yesterday an ran wires from the pole to my house in Troy! The guy said it maybe couple weeks before I'm hooked up
10:40PM August 17, 2021
Eli McClanahan
I'm in the Kentucky rollout area, which has been put on hold due to our state's laxness in following through on legislation. I was curious if this news report indicated Gibson was now able to apply for ARPA funding? Link: https://www.kaco.org/articles/rfp-issued-by-state-to-access-funding-for-broadband/ There are multiple Kentucky programs now that have supposed funding vectors for broadband, so I'm uncertain which of these Gibson is waiting for in regards to the Fulton-Hickman area rollout.
6:07PM August 18, 2021
Nick Gutierrez
Hi, Mr. McClanahan. We are applying for the 2021 Kentucky Broadband Deployment Fund Grant. The application period just opened on August 11 and the submission deadline is October 25, 2021. We are actively working on the application and look forward to when we can begin the buildout in Kentucky. We are sorry for the delay. We know you need high-speed internet access as soon as possible, but we also want to do the buildout as economically as we can. This is why we’ve applied for all available grant funding in Tennessee and why we’re applying for available grant funding in Kentucky. We sincerely appreciate your patience and understanding.
2:35PM August 16, 2021
David Hendrix
When will they start hook ups for Sublett Rd? I should be in the Troy zone. I have noticed you have said other people that are near my residence are in the Rives/HopIn zone. The zone map is showing different.
4:41PM August 16, 2021
Sarah Williams
Hey David. There are some roads around the Hop-In area that we will be building along with the area that was awarded grant funding. It does appear that Sublett Rd. is set to be included in this construction, however, I do not see your name specifically registered on that road. We are just in the beginning stages of work in the Hop-In area, so connections are still several weeks out. If you would like to call us at 731.562.6003 and ask to speak with me, Sarah Williams, I will be happy to provide you a better update once I know your specific address. Thank you for your support of Gibson Connect!
11:50AM August 14, 2021
George Rutledge
I was connected last Monday, we are pleased so far, But When I want to sign up to have my bill charges to credit card just as I do my electoral bill, I am hitting roadblocks, the everyone I,ve talked to says go to web site and set it up, and I have tried that on your non-user friendly site. I need someone to tell me how to use site. Thanks
8:20AM August 16, 2021
Sarah Williams
Hi, George. I apologize for the trouble you have experienced in setting up your card draft. There are a couple of different ways you can do it, and I will be glad to assist you with that. Please give us a call at 731.562.6003 and ask to speak with Sarah Williams. Thank you for being a Gibson Connect subscriber!
10:16PM August 10, 2021
jeanie weldon
Are there any updates for Newbern ?
4:22PM August 11, 2021
Sarah Williams
Hi, Jeanie. We are finishing some remaining work in the substation for the fiber to be ready for connection. At this time, we anticipate connections to begin in the Newbern zone by the end of August. We appreciate your support of Gibson Connect and look forward to serving you, soon!
6:33PM August 03, 2021
Destiny Cunningham
Hey I was wondering if yall have any updates for the Fulton area?
10:57AM August 10, 2021
Sarah Williams
Destiny, I have gotten an update on where we are with the Kentucky build. We're still in a holding pattern while Kentucky continues to prepare to launch the grant application. We are hopeful to have our documents submitted next month, or as soon as the state of Kentucky begins accepting them. We're sorry for the temporary delay, but we are thankful for the grant opportunity. It can help us get high-speed internet access for our members in a much more affordable way. We appreciate your patience and support!
3:41PM August 06, 2021
Sarah Williams
Hi, Destiny. I apologize for the delay in responding. I have reached out for an update from our team regarding the Kentucky zones and where we are in applying for grants. As soon as I have the updates on where we are, I will be happy to communicate those with you. Thank you for your support of Gibson Connect!
6:52PM July 30, 2021
Brady Wills
I was just wondering how much longer before East Hwy. 21, Troy area will be connected? I have noticed some workers in the area this week.
10:54AM August 02, 2021
Sarah Williams
Hi, Brady. Your address appears to be a part of the Hop-In/Rives construction that is taking place. We are in the early stages of construction, but you will see activity picking up in the coming weeks. As of now, our best estimate is to have the area completed by late winter 2022. Of course, connections will begin prior to that, but we do not have an exact timeline for the area. There are several variables that could impact the estimates we have such as weather, material availability and contractor staffing. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
10:07AM July 29, 2021
Josh Sanders
You just put lines up on Wiley Neely Road in Troy. When can we expect service for internet?
8:18AM August 03, 2021
Sarah Williams
Josh, you are the only Josh Sanders that we have registered on Wiley Neely Rd., and it is indeed a part of the Hop-In/Rives construction. As I mentioned earlier, we are just now starting construction and we estimate to have the area completed by late winter 2022. That is the best estimate that we have as of now, but we will continue to update members as new information is available.
5:58PM August 02, 2021
Josh Sanders
I believe I'm in the Troy zone. Can you double check and get me an eta?
1:55PM July 30, 2021
Sarah Williams
Hi, Josh. This area is a part of the Hop-In/Rives construction that is taking place. We are in the early stages of construction, but you will see activity picking up in the coming weeks. As of now, our best estimate is to have the area completed by late winter 2022. Of course, connections will begin prior to that, but we do not have an exact timeline for the area. There are several variables that could impact the estimates we have such as weather, material availability and contractor staffing. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
10:52AM July 27, 2021
Kim Baker
My area on Alphin Rd in Kenton is "under construction". I was just wondering if you had a timeframe of when I would be connected?
2:03PM July 28, 2021
Sarah Williams
Hi, Kim. It looks like your registration was just completed last week, so it will be about 3 weeks before your service is ready. We are still in the area finishing up, so crews will be coming back through to place your service drop and splice the fiber, and get it ready for connection. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
4:20PM July 24, 2021
ASHLEY PAYNE
Hey is there anyway I can get an update on a timeframe of when I will be connected? Thanks!
8:47AM August 22, 2021
ASHLEY PAYNE
Good Morning Sarah, about three weeks ago I had a crew come out and run the cables from the pole to my house so I was wondering what's next and if you had a better time frame of when I will be connected?
8:47AM August 22, 2021
ASHLEY PAYNE
Good Morning Sarah, about three weeks ago I had a crew come out and run the cables from the pole to my house so I was wondering what's next and if you had a better time frame of when I will be connected?
9:09AM July 26, 2021
Sarah Williams
Hi, Ashley. We are anticipating the Troy zone to be under construction by the beginning of September. There are variables that could impact this timeline such as weather, contractor staffing, and materials availability; but, as of now, we expect it to be underway by fall and connections to begin a few weeks following. We do not yet have exact estimations for individual homes, but we will be happy to give you a more precise time for your address once we have started work in the area. Thank you for your support of Gibson Connect. We look forward to serving you!
3:13PM July 15, 2021
Cameron Luckett
Any time frame on the Alamo zone?
8:32AM July 16, 2021
Sarah Williams
Hi, Cameron. We are currently constructing some parts of the Alamo zone, but unfortunately it will be a little longer before we make it to your address. I do not have a specific timeline that I can give you, but we will update members via email and on our social media pages as we have news to share. Thank you for your support of Gibson Connect!
6:59AM July 14, 2021
Jo Cichello
Any idea on timing for Emily Ln in Bells?
12:31PM July 14, 2021
Sarah Williams
Hi, Jo. Our best estimate for the Bells zone at this time is to begin construction next spring, with connections being completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. We appreciate your support of Gibson Connect!
9:56AM July 09, 2021
Tommy Emison
Would like update on 88 Pigue Rd Bells . Thanks Tommy
1:27PM July 09, 2021
Sarah Williams
Hi, Tommy. It appears that your service drop has not yet been completed, but crews are in this area working on that and splicing, too. I do not have an exact timeframe for your connection, but it should not be much longer; hopefully just a few weeks and you will be ready for installation. Thank you for your support of Gibson Connect!
10:17AM July 06, 2021
Jimmy Sturgis
Are there any updates on the South Fultom zone?
9:40AM July 07, 2021
Nick Gutierrez
Hello, Jimmy! Our best estimation for us to begin construction in the South Fulton zone is the summer of 2022. Please understand, however, that there are many variables that can impact the progress of our work or cause delays. Be on the lookout for our emails, our magazine, and our social media for the latest Gibson Connect updates. We appreciate your patience and your support for Gibson Connect!
4:32PM July 05, 2021
Stephen Livingston
are we there yet?, are we there yet?, are we there yet? asking for a teenager.
10:29AM July 07, 2021
Nick Gutierrez
Hi, Stephen! After reviewing your account, it shows that the fiber at your home has not been spliced yet. Our best estimation for you to be connected would by the end of this summer. Please understand, however, that there are many variables that can impact the progress of our work or cause delays. Thank you for your support of Gibson Connect!
5:53PM July 02, 2021
Jennifer Campbell
We already have a box and our lines ran for service but no one has came to get us connected as of yet. We live at 301 Templeton Road Newbern Tn. Could you please provide a timeline on when we can get connected. Thanks so much !!
12:47PM July 07, 2021
Sarah Williams
Hi, Jennifer. We do have several crews working throughout the Newbern zone, however it will be a little longer before connections are ready to begin. We still have some construction to complete at the substation before connections are ready to begin. While we do not have a timeframe on this completion, it will most likely be a few more weeks due to material delays. However, we are still on track to have the registered members connected by the end of the year, or sooner, as we stated in our update earlier this year. We appreciate your support of Gibson Connect and look forward to serving you, soon!
3:49PM June 28, 2021
Joseph Smith
I talked to one of the techs the other day who told me we may be hooked up in the next couple weeks in some parts of newbern, is this true?
4:26PM June 28, 2021
Sarah Williams
Hi, Joseph. We still have some construction to complete at the substation before connections are ready to begin. We do not have a timeframe on this completion, yet, but it will most likely take longer than a couple of weeks due to material delays. However, we are still on track to have the registered members connected by the end of the year, or sooner, as we stated in our update earlier this year. We will continue to communicate updates via email and social media as they become available. We appreciate your support of Gibson Connect, and look forward to serving you!
7:32AM June 20, 2021
David Cochran
Wanting to watch Formula 1 racing this morning but it will not download. You are beginning to be just like Click One
11:03AM June 20, 2021
Rita Alexander
We’re very sorry, David. We know how frustrating it is and we’ve been working all morning trying to get it working. We believe it’s now back up, but if it’s not… please let us know. You can email me directly at ralexander@gibsonemc.com.
1:08PM June 17, 2021
Bert Smith
Where are the instructions for changing the router password? Thanks
8:45AM June 18, 2021
Sarah Williams
Hi, Bert. To change the password for your internet service, you will need to call our technical support team. They can assist you in making those changes. Please call 731.562.6001 and one of our team members will be glad to help you!
4:24PM June 15, 2021
Rita Alexander Campaign Owner
Thank you for your comment, Mack. We're in a holding pattern now, while Kentucky prepares to launch the grant application. We will communicate a new timeline as soon as we know more. We are sorry for the temporary delay, but we are thankful for the grant opportunity. It can help us get high-speed internet access for our members in a much more affordable way. We appreciate your patience and support!
2:47PM June 15, 2021
Mack P
I got this email the other day, and I am assuming the once projected early winter 2021 completion is not happening? I was just so excited oh well that's life. I know it is not GCC and just want to thank you all for your hard work. Maybe one these days far Western Kentucky will stop screwed by its own state!!!! Update Dear Member, I am writing because we have temporarily delayed the start of construction on the Gibson Connect fiber network; and we want to explain why we’ve reluctantly made this difficult decision. As you may know, the Commonwealth of Kentucky has committed to offer grant opportunities for rural broadband expansion. This is extremely good news for you as a Gibson EMC member-owner and as a future Gibson Connect subscriber since it can help us make high-speed internet service available to you much more affordably. We’ve worked diligently to hold costs down and we have applied for all available State and Federal funding in an effort to be good stewards of your cooperative’s funds and protect your future costs. Unfortunately, to be eligible to apply for the Kentucky grant funds, we cannot begin work in your area at this time. We have already performed all of the preliminary planning work, so as soon as the opportunity becomes available, we will begin construction. And once we have definitive information from the State, we will communicate a timeline. Again, we sincerely apologize that these circumstances are causing a delay, but we are thankful for the opportunity to provide this essential service more economically with Kentucky’s funding support. Thank you for your continued patience and your support of Gibson Connect. Sincerely, Gibson EMC and Gibson Connect
2:59PM June 15, 2021
Mack P
Sorry, that should be Late Fall2021 to Early winter 2022 not winter 2021. lol That has passed.
4:25AM June 14, 2021
Samantha Sipes
My Husband and I have recently purchased a home. Our mailing address is Claude McKnight Rd., Newbern TN 38059 ( Newbern address). Our actual driveway is on Happy Hollow . We are Members of Gibson Electric. Our electric is with Gibson Co. As you can see it a little confusing , about my zone. Could you please help me figure out if we are eligible for Gibson County connect., and if so is there an estimated time frame. Thank you
8:46AM June 14, 2021
Sarah Williams
Hi, Samantha. If you would like to call us at 731.562.6000, we will be happy to verify your full address and look to see what zone you fall into. I don't want to provide you any misinformation just based on your mailing address, as the zones are determined by physical location. If you will reach out to us when you have a minute, we will be happy for provide the information you need regarding service with us and what that timeline looks like. Thank you for your interest in Gibson Connect!
10:41AM June 05, 2021
Michael Lester
When will individual account information be available online?
8:31AM June 08, 2021
Sarah Williams
Hi, Michael. If your service has been connected, you can set-up your account information through our online vendor, SmartHub; you can do this either online through a browser or by downloading the free SmartHub app. There should be instructions in the welcome packet you were given at the time of installation, but if you do not have that information, please give us a call at 731.562.6000 and we will be glad to help you get started. If you have any other questions, please do not hesitate to contact us. Thank you for your support of Gibson Connect!
5:04PM June 02, 2021
Cordelia Taylor
I registered for service in Medina. Any update on when I can expect internet services ?
8:19AM June 03, 2021
Sarah Williams
Hi, Cordelia. In those areas where fiber service has been completed, we are anticipating 2-4 weeks for new connections. If you just registered within the last day or two, your connection should be ready by the end of the month, or sooner. If you have any other questions, please do not hesitate to contact us. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
7:15AM May 31, 2021
darius Armstrong
Any info on bells area
8:24AM June 01, 2021
Sarah Williams
Hi, Darius. As of right now, the Bells zone is set to begin construction early next spring. Of course, there are several variables that could impact this estimate such as weather, contractor staffing, and material availability. We will continue to keep our members updated via email and on our website, www.gibsonconnect.com, should there be any significant changes to this timeline. Thank you for your support of Gibson Connect!
9:17PM May 28, 2021
Stephen Livingston
Hello, I have the fiber splice done on my pole outside, and the little Gibson Connect box is on the side of my house. How much longer? I need to plan a party for when I get to jettison this ugly & slow Viasat dish in my yard back to where it came from.
8:28AM June 01, 2021
Sarah Williams
Hi, Stephen. From the information that has been submitted from the contractors, it appears that your service drop has been placed, but the fiber at the home has not yet been spliced. With your NID being on the side of the house already, it should not be much longer before the final splicing is completed and you are ready for connection. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
1:36PM May 24, 2021
ASHLEY PAYNE
Is there anyway I can get an update on the Troy zone? Thanks Bunches!
9:20AM May 25, 2021
Sarah Williams
Hi, Ashley. At this time, we are set to begin construction in the Troy zone at the beginning of September, with connections following a few weeks after. Of course, there are variables that could impact this timeline such as weather, contractor staffing and availability of materials. We will continue to update members via email and social media of any changes that take place. We appreciate your support and look forward to serving you!
8:37AM May 18, 2021
Judie Pusser
Hi, when you get the tv connect along with the internet, we'd like to order the Bronze tv package. thank you jerry and judie pusser 1643 templeton loop newbern, tn 38059 thank you for your wonderful service.
9:01AM May 18, 2021
Sarah Williams
Hi, Judy. Thank you for your message. I have forwarded your request over to our technical support team so they can update your registration to include that TV service. If you have any questions, please feel free to give us a call at 731.562.6001 and we will be happy to assist you. We look forward to serving you, soon!
5:27PM May 12, 2021
Jimmy Sturgis
When will the South Fulton zone begin construction?
1:19PM May 13, 2021
Sarah Williams
Hi, Jimmy. At this time, our best estimate for construction to begin in the South Fulton zone is the summer of 2022. There are still several areas that we have committed to building this year, 2021, but we anticipate the South Fulton zone to be completed next year. We will continue to update members via email and on our social media pages as things progress and we have new information. We appreciate your support, and look forward to providing this service to all of our eligible members!
12:57AM May 07, 2021
Jessica Dickinson
Why is it that when a GEMC customer goes without power that gibson connect customers continue to Go without service long after GEMC service is restored?
8:35AM May 07, 2021
Sarah Williams
Hi, Jessica. That is a very good question, and I am happy to explain the delay. In most cases, when the poles and lines are down on the electric side, the fiber is down, too. The first priority is to replace poles and electric lines, followed by fiber lines. There is a natural delay, because the fiber lines cannot be replaced until the electric side has completed their restoration at the site. Our usual process, as we have done the last several days with storm damage, is to have a fiber crew come in right behind the electric crew to replace downed fiber lines. Gibson Connect usually isn't fully aware of the extent of fiber outages until the power has been restored. Crews have been working long hours to have all members restored as quickly as is safely possible, however, there is that window of delay that we cannot avoid. We are asking all members to please report any outages they have to ensure we are aware of them. Thank you for your support of Gibson Connect, and your patience as we work diligently to restore service to all members. We appreciate you!
5:53PM April 28, 2021
Daniel Bradford
I see that construction has began in the Newbern zone, obviously ahead of schedule from the original projections of July. Just wanted to ask if there has been any change to the timetable of this area and when we might start seeing our first connections? I know it's all projections, and thus subject to change. But barring any unforeseen circumstances, do we have a chance of being hooked up before July now?
8:34AM April 29, 2021
Sarah Williams
Hi, Daniel. Yes, we have just started construction in the Newbern zone. There could be a chance that connections begin slightly earlier than anticipated, however, there is still a significant amount of work to be done prior to installations beginning. At this time, we are really only ahead of schedule with running the main line fiber, but there will still be service drops, splicing, etc. to be completed between now and connections. We will continue to keep members informed via emails and social media. Thank you for your support of Gibson Connect!
9:29AM April 07, 2021
Gary Sanchez
When will i’ll be able to get connected i live in the South Fulton area, but apparently i’m in the Union City/Rives? I need the internet asap as i got a business i thought it would be available sooner than later.
3:41PM April 08, 2021
Nick Gutierrez
Hi, Gary. The Union City/Rives zone has not yet reached its goal, so construction has not yet begun in this area. Currently, the zone is at 79% of its goal, with 88 more registrants needed. You can check your zones status at any time by vising the "Zones" tab on this site. Please help us continue to spread the word and encourage your friends and family to sign up if they have not. Thank you for your support of Gibson Connect!
11:54AM April 05, 2021
Patrick Carey
I'm trying to get some information. I tried sending an email first but haven't gotten a response yet. I live at 415 N Trenton Street in Rutherford Tennessee. And I honestly don't know what if any phone number you have on file for us, I can't find it here. But I know a lot of people a few streets away from us have gotten their outside box installed, and have since gotten their inside installation completed and now have Gibson connect. As of today they still have not installed our outside box so we are concerned they may have missed us or couldn't find the place or something. We have had a lot of issues with people not being able to find our house. If you could look into this for us, we'd greatly appreciated it. Thanks for your time.
4:19PM April 06, 2021
Patrick Carey
Sorry about the multiple replies. Apparently my internet lagged out and I guess sent multiple replies. Can't wait to get connected with Gibson Connect. :)
4:16PM April 06, 2021
Patrick Carey
Thanks so much for your quick response it is greatly appreciated. Thank you for your time.
4:15PM April 06, 2021
Patrick Carey
Thanks so much for your quick response it is greatly appreciated. Thank you for your time.
8:27AM April 06, 2021
Sarah Williams
Hey Patrick. I do see your registration, and that your service drop has been completed. The reason you don't have a NID placed on the home yet is because crews have not gotten the fiber spliced to the home. There are a few houses around you that are also awaiting splicing to be completed, followed by connection. If you would like to double check the phone numbers on your registration to ensure they are correct, please give us a call at 731.562.6000 and one of our team members will be happy to verify that information for you. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
12:33PM March 16, 2021
Patrick Ramage
I've been having issues with the provided router and would like to use my pre-existing router. What is necessary for me to accomplish this? I've attempted to replace the provided unit and was unable to obtain a DHCP lease. Would it be possible to replace the GPON, too, with an appropriate SFP module in an available port?
3:25PM March 17, 2021
Patrick Ramage
Hey, Sarah! Thanks for having me! Taylor has been both helpful and informative. I appreciate both of you for getting me sorted so quickly.
2:26PM March 16, 2021
Sarah Williams
Hi, Patrick. We would be happy to try and see if you can use your own router. I will forward your question over to one of our technical support team members, and have him reach out to you. He will be able to provide you with answers to those questions. Thank you for being a Gibson Connect subscriber!
4:09PM March 13, 2021
Jennifer Campbell
I am curious to why the woodland mills area is being connected prior to the newbern area when newbern reached their goal 3 months prior to woodland mills ? Any update on when newbern will be connected ? The estimate was by summer/fall of this year yet it states that it has not yet been initiated ?
12:54PM March 15, 2021
Sarah Williams
Hi, Jennifer. Yours is a good question. We are applying for grants at every opportunity to hold down the cost of the buildout for you and our other member-owners. We received a grant for the Woodland Mills area that required us to complete that work by a certain date. We know that you need our service and we expect the Newbern zone to be under construction by the beginning of July. Please keep in mind that there are variables like weather and staffing issues that could delay us, but we provide this essential service to you as quickly as we can. We are sorry for the wait and we look forward to serving you!
8:39AM March 09, 2021
Ricky Horton
I am curious what is the status on Walter Whipple Rd. It appears that my neighbors three houses up the road are connected. I thought we were supposed to be connected before the end of 2020 under the grant for the Woodland Mills Zone? There were people running around here like crazy in October, November, and December. I haven't seen a truck around here in several weeks. What is the deal? Why am I not hooked up?
3:38PM March 11, 2021
Sarah Williams
Hey Ricky. I wanted to let you know that your home is ready to be connected, and our technical support team will be reaching out to you very soon. They will attempt to leave you a voicemail if possible, as well as text and email you. If you do not receive anything in the next couple of days, please give us a call at 731.562.6001 and someone will be able to take care of that for you!
9:38AM March 09, 2021
Sarah Williams
Hi, Ricky. I have forwarded your address to our management team and asked them to provide an update. If you will bear with us while we figure out what is going on with the address, I will provide you with an update as soon as possible. Thank you for your support of Gibson Connect!
9:26PM February 23, 2021
Ken Morris
I seen in the updates section that an email update was sent out the morning of Feb 15th. I looked and did not receive an email. That email may have been for specific zones? Could you clarify this for me please? Thanks
8:20AM February 24, 2021
Sarah Williams
Hi, Ken. We did send out an update, and it was to several different zone, including ones that we have already completed. If you would give us a call at 731.855.4660 and ask to speak with me, I will be happy to verify your information and where that email was sent. If we need to update your contact information, we can do that as well. Thank you for your support of Gibson Connect!
12:33PM February 23, 2021
Rickey Smith
Will all tablets connect to your wifi or what are your wifi specs ? for instance Wi-Fi 802.11 a/b/g/n/ac
1:58PM February 23, 2021
Sarah Williams
Hi, Rickey. Yes, most tablets should connect to our internet wirelessly. If you are having issues with a connection, or would like specifics about the internet connection, please contact our technical support team at 731.562.6001. Thank you for your support of Gibson Connect!
9:41AM February 09, 2021
Dennis Belt
Is there anything being done in Rives yet?
12:27PM February 09, 2021
Sarah Williams
Hi, Dennis. The Union City/Rives zone has not yet reached its goal, so construction has not yet begun in this area. Currently, the zone is at 78% of its goal, with 96 more registrants needed. We ultimately plan to offer this service to all of our eligible members, but we are allowing them to help drive the order of the buildout by signing up and meeting their goals. In addition to this, we are applying for grants to help keep costs down for our members. You can check your zones status at any time by vising the "Zones" tab on this site. Thank you for your support of Gibson Connect!
4:36PM February 08, 2021
LISA OR JEFF JOHNSON
How do you change the internet/ wifi password you were assigned? in case you feel its been hacked? Do you have to call in? or can you do it yourself?
5:51PM February 08, 2021
Rita Alexander
Hi, Lisa or Jeff. I have asked one of our tech support staff members to reach out to you. Tammy will try to call you soon. If you miss her call, please call her at 731-562-6001. She will be happy to help. Have a good night!
4:38PM February 08, 2021
LISA OR JEFF JOHNSON
sure didn't mean to enter that so many times.. sorry.
3:19PM February 08, 2021
Ken Morris
I am also curious about the time-line for the Troy zone. I completely understand the reason behind the participation goals and using that as a guide to decide the order of build-outs. It appears that most zones have reached the goals needed and those zone that have not yet reached the goal are very close to doing so. I signed up for this back in 2017 and I had hoped that by now we would be much closer to having this service than we are. Troy reached its goal in July of 2020, same time as Woodland Mills - but Woodland Mills zone is nearing completion and Troy zone (according to this website) hasn't even been scheduled for engineering yet. I understand this is a MAJOR project and very expensive I am sure. I am no rocket scientist, but in my feeble opinion - the faster folks are hooked up, the faster Gibson Connect can start getting a return on the investment. I also fully believe that once service is available in an area, households that might not have signed up for the service initially will get on board with the service from Gibson Connect and therefore boost the investment return. My point being - maybe additional contractors to get this completed faster could not only get the build-out done, but allow Gibson Connect to start recouping costs faster.
5:25PM February 08, 2021
Rita Alexander
Hi, Ken. We plan to begin work in the Troy Zone early fall. As we pass homes and businesses we will connect them. We expect to have registered members connected by late spring of 2022. We have applied for available grants to help hold down the cost of the fiber network buildout. We were awarded a grant for the Woodland Mills area that required it be completed before the end of 2020. We did bring in extra contractors to help with this work. In fact, we regularly bring in additional contractors as personnel and materials are available. However, we only want to bring in contractors that will do quality work. We agree that it is to everyone’s advantage that we complete the buildout and provide this important service as quickly as possible. Please know that we are doing our absolute best to push the project forward. Please continue to be patient; it will be well worth the wait.
9:54AM February 08, 2021
Debra Fowlkes
Do you know the timetable for troy?
8:52AM February 09, 2021
Sarah Williams
Hi, Debra. At this time, we plan to begin construction in the Troy zone in the early fall, with connections completed by the spring of 2022. Please keep in mind, however, that the weather, the pandemic, and other factors could cause delays. We are working as quickly as possible to bring this service to all of our eligible members. Thank you for your support of Gibson Connect!
1:45PM February 04, 2021
Bill Dycus
Sarah, Thanks for the reply, but is it possible to tell the Newbern registrants some sort estimated timetable for the Newbern zone? Surely we are not looking at mid-2023......you may have run my line 6 feet underground if that's the case.
8:01AM February 05, 2021
Joseph Smith
The timeline seems to be getting pushed back ( obviously a lot of things factor into that) . I was originally told that Newbern would be installed in the fall of this year. That was just a month or two ago. Now they're saying end of year. Looks like it's going to be a while. And it does seem newbern got jumped on the priority list (I'm sure a lot of factors there as well). Not complaining just speculating and dreaming of one day having modern internet.....
2:08PM February 04, 2021
Rita Alexander
Hi, Bill, we're working on an email update to you and our other registrants. Our plan, if all goes well, is to get Newbern connected by the end of this year or the first part of 2022. Please keep in mind, however, that the weather, the pandemic, and other factors could cause delays. We are moving as quickly as we can, so please continue to be patient with us. You will love the service when we can get you connected.
12:58AM February 04, 2021
Bill Dycus
I have noticed that some zones that finished their registrations after Newbern are getting service before Newbern. So where exactly does Newbern fall in the line? We can't assume that just because we fall next in line on the list that we will be next to get service, right? Just trying to figure out where we stand.....
9:57AM February 04, 2021
Sarah Williams
First, thank you for registering for Gibson Connect’s service and for your question. The order in which zones meet their participation goals is still important to the order of our broadband buildout, but there are other factors, such as grant requirements, as well as engineering considerations and available resources that also are influencing the order of construction. We are aggressively applying for grants at every opportunity to help hold down our costs. The buildout is an enormous, time-intensive and costly project, so we are taking advantage of every option available to control our costs and build our broadband network as affordably as possible. These grants have various requirements including time frames within which certain areas must be built. Also, there are engineering and resource considerations that can affect the order of our build. We are managing all of these pieces of the puzzle to most economically and efficiently complete the fiber network buildout. Ultimately, we plan to provide access to all our members who are eligible. At this point, our best estimate for completion is mid-2023; but we know that you and our other members need this essential service ASAP and we are pushing the project forward as fast as we can. We are working on updates to our registrants now and will provide you with more information soon. Please watch your email for the update. Thank you for your continued support of Gibson Connect!
9:02AM February 01, 2021
Brittany Riddick
I live in three way and reached out a couple weeks ago and told someone would be getting in touch with me but I still haven’t heard anything. Can someone please contact me on when I’ll be receiving service.
10:46AM February 01, 2021
Nick Gutierrez
Hi, Brittany. We apologize for the delay in our team's response. Due to inclement weather, we had to postpone splicing in your area. Our crew should be there very soon to splice the fiber. After this, we will call you to schedule a home installation. We appreciate your patience and your support for Gibson Connect!
6:20PM January 31, 2021
Kevin Johnson
I live in Rives and I was wondering when the internet will be avaialbe in my subdivision?
11:27AM February 01, 2021
Nick Gutierrez
Hi, Kevin. After reviewing your account, you are considered to be apart of the Troy zone. Please be on the lookout for your emails because we will be sending out an update on Troy and other zones soon. We appreciate your support of Gibson Connect!
3:15PM January 26, 2021
Shannon McGee
I'm outside Woodland Mills toward Hickman and my neighbor is already hooked up, so I was wondering how long it would be before mine is hooked up? They already got a light signal reading so I'm waiting for the next step!
8:38AM January 27, 2021
Sarah Williams
Hi, Shannon. I do see that we have received the light reading for you location, so you are ready to be connected! Our team has been working as quickly as possible to get those calls out, but it usually takes a few days after it has been turned into us to get the install scheduled. If you would like to call in and try to go ahead to get on the schedule knowing that you are ready, please call 731.562.6001 and one of our team members will be glad to get that pulled in and ready. Thank you for being a Gibson Connect supporter!
11:47PM January 21, 2021
Joshua Rubeck
Will Hickman Ky be covered and if so what parts will you be building in to?
10:05AM January 25, 2021
Sarah Williams
Hi, Josh. Yes, we will be building in Hickman. Any Gibson EMC member who receives their electric service from us is eligible for Gibson Connect services. If you receive your service from another provider, unfortunately, you would not be eligible. You can check your specific address by using the address box to the right. This will allow you register for services if you are eligible. Thank you for your interest in Gibson Connect!
8:23PM January 19, 2021
Brian and Stepene Sorrell
If someone has internet service that they are pleased with can they just get TV service? And also would like to know how many TV's can be hooked up and can each TV watch a different channel.
12:04PM January 20, 2021
Nick Gutierrez
Hello, Sorrell family. Sorry to inform you, but you must be a member of Gibson Connect's internet service in order to utilize our TV services. You may connect as many TVs as you would like but you can only stream up to 5 devices at once (different channels included). For more information on our services, please visit www.gibsonconnect.com/residential.
11:33PM January 16, 2021
ASHLEY PAYNE
Can I please get an update for Troy as I know there are some parts of Troy getting hooked up now, but I was told they are considered the Obion zone. Every road around my house has wires ran to the poles in areas where they are able to get internet through another company whereas I have no access at all at my house. Any update would be appreciated Thanks!
2:55PM January 19, 2021
Nick Gutierrez
Hi, Ashley. Please be on the lookout for your emails because we will be sending out an update on Troy and other zones soon. We appreciate your support of Gibson Connect!
6:16AM January 16, 2021
Chuck Baringer
We signed up in 2016 and live in Clinton area near Oakton any word when services will be come available?
12:04PM January 19, 2021
Nick Gutierrez
Hi, Chuck. At this time, our best estimate for when we expect to begin working in the Clinton zone is this spring. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect, and look forward to serving you!
12:00PM January 15, 2021
Brittany Riddick
Hi I live in three way and signed up for service back in December. I’ve paid the fee but haven’t heard anything back. I’ve emailed twice. Still nothing. Can I can an update on time of installation, if it’s availablE
5:24AM January 19, 2021
Brittany Riddick
Thank you!!
3:19PM January 15, 2021
Nick Gutierrez
Hi, Brittany. Due to the recent weather, we have experienced a delay in the Three Way area. I have contacted our Gibson Connect technician supervisor and they will begin the process of getting you connected in the next few weeks. We appreciate your support of Gibson Connect, and look forward to serving you!
12:47PM January 14, 2021
darius Armstrong
Bells zone will be this spring or next spring 2022?
10:23AM January 15, 2021
Nick Gutierrez
Hi, Darius. Our best estimation for the Bells zone is spring of 2022. Thank you for your support of Gibson Connect!
10:55AM January 14, 2021
Brittany Riddick
Hi I live in three way and signed up for service back in December. I’ve paid the fee but haven’t heard anything back. I’ve emailed twice. Still nothing. Can I can an update on time of installation, if it’s available
4:22PM January 12, 2021
Darius Vaughn
Any updates on Rutherford area
3:43PM January 13, 2021
Nick Gutierrez
Hello, Darius. We have started construction in the Rutherford zone. We still have a lot of work to do before we begin connections, and crews are working in a couple of other zones at the same time. We hope to have the majority of the Rutherford zone connected by this summer. We appreciate your support of Gibson Connect, and look forward to serving you!
11:26PM January 10, 2021
darius Armstrong
Any news on bells area
3:06PM January 11, 2021
Nick Gutierrez
Hi, Darius. The Bells zone is the most recent to reach its participation goal. At this time, our best estimate for when we expect to begin connecting members in the Bells zone is spring of next year. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect and look forward to serving you!
4:54PM January 10, 2021
Bill Dycus
I realize this is a sensitive topic to be discussing but, with regards to the latest political climate in our country, what will be Gibson Connect's policy toward censoring conservative apps and websites such as Parler, etc. Thanks.
1:58PM January 12, 2021
Nick Gutierrez
Hi, Bill. Gibson Connect does not control applications used on our network or what content customers access and we have no plans to do so. However, we cannot control what our upstream wholesale internet providers do and we must comply with federal and state law. Related to your question, Gibson Connect will soon roll out tools such as parental controls that will enable individual users to monitor or control content at their own home or business. Thank you for your support of Gibson Connect.
1:22PM January 08, 2021
Aaron Brown
Any updates on the troy area?
10:42AM January 12, 2021
Nick Gutierrez
Hi, Aaron. Please keep an eye on your emails because we will be sending out an update on Troy and other zones soon. Thank you for your support of Gibson Connect!
2:06PM January 08, 2021
Kevin McCoy
They are working their way through Troy now! My parents just had their internet installed yesterday and they live on the southwest side of Troy. The installers told them it should take about a week or two to make their way over to where we are, edge of Troy/Rives on the southeast side.
5:18AM January 08, 2021
Bill Hayden
Any update on the Elbridge area ?
8:31AM January 08, 2021
Sarah Williams
Hey, Bill. We are progressing through the Obion zone, currently. We have started connecting members in town, and are working on construction in the rural areas of the zone. I see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive word that the splicing has been completed and there is light to the home, our team will reach out and contact you to schedule your installation. It should not be much longer. Thank you for supporting Gibson Connect!
10:12PM January 07, 2021
Tiffany Green
Any idea on ira barker road? I literally have no service at all we're I live. Can't call text internet nothing...so getting this asap would be awesome.
8:30AM January 08, 2021
Sarah Williams
Hi, Tiffany. We are progressing through the Obion zone, currently. We have started connecting members in town, and are working on construction in the rural areas of the zone. I see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive word that the splicing has been completed and there is light to the home, our team will reach out and contact you to schedule your installation. It should not be much longer. Thank you for supporting Gibson Connect!
2:34PM January 07, 2021
Phillip Cottrell
I would also like to know some timeline on the Newbern area. I can't find any new information.
3:42PM January 07, 2021
Sarah Williams
Hi, Phillip. We are currently wrapping up the remaining zones of the Phase II buildout, and have started the early construction in Phase III. We do not yet have an updated estimate to connections in the Newbern area, but are still hopeful to see them beginning in the summer or early fall. We will update members as we get into the construction of Phase III or if there are any changes. We appreciate your support of Gibson Connect and look forward to serving you!
1:58PM January 07, 2021
Rick Isbell
I have read previous comments concerning the Newbern zone, but the scorecard has change colors and listing order since then. Any predictions for Newbern?
3:41PM January 07, 2021
Sarah Williams
Hi, Rick. We did update the zones to different colors, but we have not changed the timeline for the Newbern zone. We are currently wrapping up the remaining zones of the Phase II buildout, and have started the early construction in Phase III. We do not yet have an updated estimate to connections in the Newbern area, but are still hopeful to see them beginning in the summer or early fall. We will update members as we get into the construction of Phase III or if there are any changes. We appreciate your support of Gibson Connect and look forward to serving you!
1:53PM January 07, 2021
Jason Moss
Any idea when they will complete the home instillations on hwy 157? at walnut log. the box on the house was installed right before Christmas, but have not recived a call yet to complete it inside the house. or do I need to call to set up a time
3:45PM January 07, 2021
Sarah Williams
Hi, Jason. We are are currently doing a second pass through the Woodland Mills zone to complete the remaining members that have not yet been connected. I see that your service drop has been completed, but the fiber still needs to be spliced before your installation will be ready. Crews are still active all throughout the area working, so it should not be long before you are ready for connection. Once we receive word that the splicing has been done and everything is ready, our team will reach out to you to schedule your installation. We appreciate your support, and look forward to serving you, soon!
1:57PM January 06, 2021
Ricky Horton
Any update on the Walter Whipple Road lines. They have run lines down Walter Whipple Road and have run a drop to my utility pole. Looks like they have made the splice at the road. They have also sprayed markings on the ground before they dig. My utilities are underground. I have not seen anyone working this area for a couple of weeks now. I thought we were to be connected before the end of 2020. When can we expect to be connected and in service.
9:07AM January 07, 2021
Sarah Williams
Hi, Ricky. It appears that the service drop to your home has not yet been placed, which is why the markings are on the ground. Your service will be underground, so once they have completed your drop, they will be able to get the fiber spliced at the home and you will be ready for connection. We were hopeful to have the majority of the area connected prior to the end of 2020, and we do, but there are still members we are working to connect. We are doing a second pass through of the area currently, to finish up the locations that are still awaiting service. It should not be much longer, at all!
10:39PM January 05, 2021
Patrick Carey
Hi, I heard they were connecting lines to houses in my area today. I am worried since many people seem to have trouble finding our place and tend to get it mixed up with the house across the street. Is there a way to be sure they don't accidently miss our house and connect to someone else's house by accident?
9:26AM January 06, 2021
Sarah Williams
Hi, Patrick. We have not yet started placing service drops in the Rutherford zone. Once contractors begin working on these, if they have a question or an issue locating your home, they will reach out to you to verify they are at the correct residence. If we have any problems, we will be sure to contact you and make sure we have your home and not someone else's. Thank you for your question, and for supporting Gibson Connect. We look forward to serving you, soon!
10:40PM January 05, 2021
Patrick Carey
PS. We live in Rutherford on North Trenton street.
9:11PM January 03, 2021
Amanda Sutton
Hello, any idea when Claude Tucker Road will have service?
8:08AM January 04, 2021
Sarah Williams
Hi, Amanda. We are actively working and connecting members around Claude Tucker Road. There is still some splicing work that needs to be done for members before connection is ready, but it should not be much longer until you receive a call to schedule your installation. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
5:47AM January 03, 2021
darius Armstrong
I just registered and moved to bells. I live in a new construction zone and there is no good internet providers that can help? How long would I have to wait for this opportunity with Gibson connect?
8:06AM January 04, 2021
Sarah Williams
Hi, Darius. The Bells zone recently met its goal in mid-October. We are working to finish up the remaining parts of Phase II, and will begin Phase III following its completion in the next couple of weeks. We will communicate more information about the Bells zone once it has been determined. Thank you for your support of Gibson Connect!
2:32AM December 26, 2020
Dianne Davis
Any updates on Bells? Every time I ask they always say a couple of years and still don’t know anymore than i did since the day i signed up which has been at least a year. I’ve told everyone i know to signup. Just wondering
10:17AM December 29, 2020
Sarah Williams
Hi, Danny. Yes, our TV services come with DVR capabilities, as well as a play-back feature for shows that have aired in the last 72 hours. Our technicians will be able to show you how to do that when they come to perform your installation.
8:50AM December 29, 2020
danny courtney
Sarah, will I be able to record my shows on my tv service?
8:38AM December 28, 2020
Sarah Williams
Hi, Dianne. The Bells zone has just recently met its goal. We are working to finish up the remaining parts of Phase II, and will begin Phase III following its completion in the next couple of weeks. We will communicate more information about the Bells zone once it has been determined. Thank you for your support of Gibson Connect!
10:18PM December 17, 2020
Travis McDonald
Any update on Obion?
1:19AM December 17, 2020
danny courtney
I was told by the crew that they had to have to be done by December 15 but I haven't heard from them. How will I be notified so I can make sure that I am home?
9:32AM December 17, 2020
Sarah Williams
Hi, Danny. You will receive a call from our team once we have received word that your home is ready for connection. If you need to update your best contact number, please give us a call at 731.562.6000 and someone will be glad to assist you. We look forward to serving you, soon!
7:08AM December 10, 2020
Sandra F Bagwell
I am so enjoying my new internet service with Gibson Connect but I have one sm problem. I can not get a good signal in the room at the back of the house. This is a 124 year old house and this has been a problem with other internet services so this is nothing new but I wondered if you have a signal booster or extender that I could place in the lower end of the house that would take care this problem. Do I need to call the tech support to get this problem solved?
8:18AM December 10, 2020
Sarah Williams
Hi, Sandra. Yes, we do have devices that can help you with this problem! Please give us a call at 731.562.6001 and one of our team members will be happy to help. Thank you for being a Gibson Connect subscriber!
4:26PM December 08, 2020
JACQUELYN MOODY
We are on Mt Zion rd. Our yard is marked with orange paint and there have been crews in the area trenching. When should we expect to be connected?
8:21AM December 09, 2020
Sarah Williams
Hi, Jacquelyn. I see that your service drop has been completed, but crews have not yet spliced the fiber. We are hopeful to have the majority of this zone connected by the end of the year. Contractors are working throughout the area on several different steps, and trying to get members connected as quickly as they can. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
2:37PM December 04, 2020
David Parks
I have had lots of activity in my neighborhood in the past but never did get an overhead line to the utility pole that my neighbor and I will be using to service us. I do have an underground conduit from that pole to my house. I had a man show up about 3 weeks ago to mount the box on the house but then he abruptly left, I suppose because there was no cable run. I just don't won't to be delayed with installation.
8:31AM December 07, 2020
Sarah Williams
Hi, David. We have contractors working on several different steps all throughout the Woodland Mills zone, including crews going ahead and placing the NID on the side of the home, even if the service drop has not yet been completed. I can see that your service drop has not yet been placed, so they are not yet ready to splice the fiber. Crews are working as quickly as they can to complete the majority of the Woodland Mills zone by the end of the year, so it should not be too much longer. Please continue to be patient with us as we work to connect as many members as possible. Thank you for your support of Gibson Connect.
8:59PM December 02, 2020
Preston Butler
I’m in Kenton when will I get connected??
8:17AM December 03, 2020
Sarah Williams
Hi, Preston. Kenton will be the second zone built as part of our Phase III construction. At this time, the best estimate for when we expect to begin connections in the Kenton zone is next spring or early summer. We will continue to update members as we begin construction and get closer to connections. Thank you for your support of Gibson Connect!
8:24AM November 24, 2020
Kyle Dugger
We now have the grey fiber box mounted to our house but it is not spliced at the pole. In fact it looks like the box where the splices are made has fallen from the pole and is hanging upside down from cables. Do we need to call to schedule a time to have the service connected?
3:14PM November 24, 2020
Kyle Dugger
Thank you so much for getting back with me so quickly!
2:42PM November 24, 2020
Sarah Williams
Hi, Kyle. I have taken a look at your address, and it is not quite ready for connection. You are correct that the fiber has not yet been spliced; the reason the box is hanging down is so that a crew can come by and splice it at the ground to finish up the construction process. Once we have been notified that the splicing is completed and you have a light reading, our Gibson Connect team will reach out to you at the number you provided during registration. There are several locations that are still awaiting splicing to be connected, but we are working as quickly as we can to complete this zone. Please continue to be patient with us as we work throughout the zone. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
12:56PM November 16, 2020
Threase Stephens
Can't find where on the website to pay the$20 registration fee. Please explain where to do this. Thank you
9:04AM November 17, 2020
Sarah Williams
Hi, Threase. David is correct in helping you; you can type your address in the gray box on the right side of the page to get started, and it will walk you through the registration and payment of the $20. If you prefer to speak with someone, you can call us at 731.562.6000 and speak with a representative to complete your registration, as well. If you still have questions, please let us know and we will be glad to help. Thank you for your interest in Gibson Connect! And thank you, David Keith, for being so courteous to help assist another member with the registration process. We appreciate your help!
8:31PM November 16, 2020
David Keith
How can I sign up? You can register through join.gibsonconnect.com, call 1-844-859-6767 or come by your local Gibson EMC member service center (during regular business hours). If registering from the site, enter your address in the grey box on the right. There is a $20 registration fee that will apply to your first month’s bill, and you will be required to make a one year commitment. Registration will enable you to avoid paying a $200 connection fee later. Or you can call that number or by their Office ;)... "Other Ways" as listed above...
8:27PM November 16, 2020
David Keith
This part mainly ---> Just enter your address in the box to the right to get started.
8:26PM November 16, 2020
David Keith
Did You Do Step 2? How does the process work? Step 1: Check out our available packages using the Products tab above. See the participation requirement for your community by clicking the Zones tab. You will drive our construction process. When a zone hits the required participation level, our board will vote to move forward. Step 2: Register today! Registering today costs just $20 and will apply toward your first Gibson Connect bill (when internet service is received). Registering now also enables you to avoid a $200 connection fee later. Just enter your address in the box to the right to get started. Step 3: Meet your community zone requirement sooner by encouraging your neighbors to sign up too. Follow the Gibson Connect Facebook page so you can share important posts with family and friends. This is how I signed up anyway ;)...
10:32AM November 12, 2020
Joseph Smith
Is there any estimation on a timeline for the Newbern area?
10:49AM November 12, 2020
Nick Gutierrez
Hi, Joseph. The Newbern zone will be the third zone built in Phase III. At this time, our best estimate for when we expect to begin connecting members in the Newbern zone is summer or early fall of 2021. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect and look forward to serving you!
8:51AM November 11, 2020
Burt Laster
good morning, are the ip addresses that are given to each service connection static (never changing) thanks
1:35PM November 12, 2020
Nick Gutierrez
Hi, Burt. The IP addresses given can and does change, however, we do offer static IP addresses for an additional monthly charge. If you would like more information, please call our tech support at 731-562-6001. Hope you have a great day!
1:23PM November 12, 2020
Burt Laster
guess this question does not need to be answered
2:17PM November 05, 2020
Kyle Dugger
Good afternoon, We are seeing crews working on getting our neighbors connected so we called about when ours might be next on the list. We were told that there were still right of trimming that had to be done in our yard. That work was done over a month ago so it didn't really make any sense and the person on the phone could not provided any more details. Any idea on where the disconnect is between the right of way work and Gibson Connect?
3:51PM November 06, 2020
Sarah Williams
Kyle, we are glad to hear that crews have already been out. There were some things that needed to be finished, which is why your service drop had not been completed. The contractors are aware that the right of way was being worked on, so it should not be long and your service drop will be placed. Thank you for reaching out to us!
2:38PM November 06, 2020
Kyle Dugger
Thank you for checking on this for me. The crews just left our house. I guess that they did not trim everything that was needed the first time around. I hope that the yard was solid this time so they don't have to come back to fill in divots from the trucks like the first time. Hopefully no cut fences this time either.
8:50AM November 06, 2020
Sarah Williams
Hi, Kyle. We apologize for any inconvenience and any confusion regarding your service drop. I have spoken with one of our team members and they are looking into the right of way job that was needed for your home. If the ROW has been completed, it could still take a little while for the crew to come back and complete your service drop because they are in a different area. Once we have more specific information to share, I will reach out to you and try to provide a better update and idea on when your construction will be completed. We appreciate your support of Gibson Connect and look forward to serving you!
8:35AM October 30, 2020
Rita Alexander Campaign Owner
Hi, Jeff. I'm so sorry there was damage to your yard. Our Gibson Connect technician supervisor will attempt to reach you by telephone today using the mobile number associated with your Gibson EMC account. We will make the needed repairs. We appreciate your business and hope you have a good weekend!
9:44PM October 29, 2020
Jeff Palmer
We live in Three Way and have Gibson Connect. Recently our new neighbor had services installed by GC technicians for their home. The GC technicians did quite a bit of damage to our yard (trench, tire tread marks, etc.) and left without saying anything or offering to repair. Is there a policy about yard repairs where GC disturbs the lawn? Thank you. Jeff
5:07PM October 21, 2020
Tim " Ozzy" Czernik
THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU GIBSON CONNECT ...! THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU
11:55AM October 19, 2020
David Parks
David Parks My underground utilities have been marked in preparation for the installation of the new service. Will I be contacted before any trenching is done as I need to point out potential trouble spots?
4:22PM October 20, 2020
Sarah Williams
Hi, David. No, you are not notified prior to the any trenching work when the service drop is placed. If you have personal services such as a well, dog fence, etc., you will be responsible for marking them when you see other locates that have been completed. If you have other questions, please give us a call at 731.562.6000 as soon as possible so that we can try and understand what you are referencing. Thank you for your question and your support of Gibson Connect!
7:36PM October 13, 2020
Brandon Alexander
What type of fiber optic connection will we have at our home? Fiber to the Curb (FTTC) connection, Fiber to the Node FTTN connection, or a Fiber to the Home (FTTH) connection?
8:27AM October 15, 2020
Sarah Williams
Brandon, you can purchase your own router, but we recommend that you use the one we provide. There is no additional charge for the router that is provided. The reason we encourage you to use a Gibson Connect device is so that if there are issues with your service, we can take a look at the device and see what is going on with it; if it is your own device, we will not be able to see as far into problems if it is not the network and the router itself has an issue. If you have questions about this, please let us know!
4:56PM October 14, 2020
Brandon Alexander
Thanks for responding Sarah. Can we purchase our own router or have to go with the one provided? Also, the one provided will it need to be rented or bought?
8:40AM October 14, 2020
Sarah Williams
Hi, Brandon. The connection will be Fiber to the Home (FTTH) with GPON. If you have any other questions relating to the service, please let us know. We appreciate your support of Gibson Connect!
3:01AM October 13, 2020
Austin Gullett
How reliable is the new fiber internet service? Will I reliably get 1000mbps up and down? I have had some issues with the current ISP in Three Way.
10:38AM October 13, 2020
Sarah Williams
Hi, Austin. Gibson Connect service is very reliable because it is fiber based. The path to transport service has a high capacity to supply reliable levels of service to members’ homes. Members who choose to purchase our 1 GIG package will reliably see around 930 mbps up and down on Ethernet connected devices across our network. The service we provide is reliable only so far as our network; meaning, if a member is experiencing issues with speed on a streaming app or website, that does not mean it is because your service with Gibson Connect has an issue, but could be an issue with the other provider. What happens on the other end is beyond our control. Another example of issues with reliability could be the age and type of device(s) that are being used in the home, and how many are being utilized at the same time. If multiple devices are working simultaneously, that can slow down speeds slightly. We hope this answers the questions that you have, and if you are interested in signing up with us, we would encourage you to try Gibson Connect and see how you like it. There is no up-front cost and no contract, so if you were unhappy with the level of service and reliability you are not locked-in to a set term with us. We appreciate your support of Gibson Connect!
8:13PM October 09, 2020
danny courtney
Will I be able to get any movie channels, like I do on PPV ?
8:48AM October 12, 2020
Sarah Williams
Hi, Danny. We do not offer the specialty movie channels like STARZ, Cinemax, and HBO. We also do not offer Pay-Per-View channels. There are regular movie channels, such as Turner Classic Movies, AMC, Lifetime Movies, and Hallmark that are available with certain subscription packages. For a complete listing of our channels in the different packages we offer, please visit us at https://www.gibsonconnect.com/gibsonconnecttv.
8:08PM October 09, 2020
danny courtney
What does phase 111 mean and when will get my service, I live in the Woodlawn Mills zone? I seen them in front of my house Wednesday parked but then headed down the road.
8:52AM October 12, 2020
Sarah Williams
Hey, Danny. I am afraid I do not know what phase 111 means. The Woodland Mills zone is currently under construction in Phase II as we received a grant to help fund the construction of this area, and other parts of Obion County. The zone was originally scheduled to be included in the Phase III buildout, but due to the grant funds received we were able to begin work sooner. At this time, we hope to have the majority of the Woodland Mills area connected by the end of the year; however, there are many variables that can impact the progress of our work such as weather and contractor staffing. We appreciate your support of Gibson Connect and look forward to serving you, soon!
12:59PM October 05, 2020
Pamela Tilley
My current internet service contract is ending, and Gibson connect is not yet available. I would like to have an estimate as to when it will be available, so I will know how long to be in a contract with my current supplier.
4:17PM October 05, 2020
Sarah Williams
Hi, Pam. The Rutherford zone is the first zone that will be constructed as a part of the Phase III buildout. At this time, our best estimate for when we expect to begin connecting members in the Rutherford zone is late winter or early spring of 2021. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. Things such as weather, contractor staffing issues, and equipment delays can push that estimate back. We appreciate your support of Gibson Connect and look forward to serving you and the Rutherford community, soon!
8:33AM October 01, 2020
Alice Beeler
I have AT&T phone service. I have a phone in every room in my house. Will I be able to use my phones I have? Or will I have to purchase something different for your phone service?
8:31AM October 02, 2020
Nick Gutierrez
Hi, Alice. Yes, you will be able to use the phones you already have. The only thing you would need to purchase would be the phone service. Thank you for your interest in Gibson Connect's phone service!
8:53PM September 29, 2020
Michelle Nance
My husband and I have been registered and our fiber wiring has been spliced to the house, we are in the Hornbeak zone area and are wondering what time frame we are looking at for service. Super excited to try something that may be worth the price. Thanks
3:45PM September 30, 2020
Nick Gutierrez
Hi, Michelle. We are actively in the Hornbeak zone running service drops to homes, and crews have started the splicing of the main line fiber. It will be a couple of more weeks before we are ready to begin connections, but we are hopeful to have the majority of the zone connected by the end of this year. Thank you for your continued support!
8:24PM September 29, 2020
Daniel Bradford
I understand that construction has just begun in the Obion Zone, but is there a timeline for when we can expect to have access to this great service? Excited and just looking for something a bit more clear so I can keep my mind from wondering. Thanks.
5:03PM September 30, 2020
Nick Gutierrez
Hello, Daniel. Yes, we have begun construction in the Obion zone. We still have a lot of work to do before we begin connections, and crews are working in a couple of other zones at the same time. We hope to have the majority of the Obion zone connected by the end of the year. We appreciate your support of Gibson Connect, and look forward to serving you!
9:47PM September 25, 2020
Adam Tucker
I have a couple of questions. First, if I get the tv portion of the service along with the internet can I bundle it and have one bill? Also I was just curious the time frame we are looking at for Troy. They ran the wire in front of my house yesterday. Thank you for any help you can give me!
8:11AM September 28, 2020
Sarah Williams
Hi, Adam. Yes, your Gibson Connect bill will be combined, so it will breakdown the price of your internet service and your television service, but all come on one monthly bill. As to the timeframe for service, the Troy zone is a part of our Phase III buildout that will begin in late 2020 or early 2021. At this time, the best estimate we have is that construction will begin in the summer of 2021. I do see a registration in the system that may be yours, but it does not appear to be in the Troy zone; it is in a neighboring one. If you would like to give me a call and verify your information over the phone, I will be glad to provide you with a better update if that is your address. Please us at 731.562.6000 and ask to speak with Sarah Williams. Thank you for supporting Gibson Connect!
9:46AM September 22, 2020
Ricky Horton
Where are you with the buildout for the Hickman zone and when can I expect service on Walter Whipple Rd, Union City, TN?
4:12PM September 22, 2020
Sarah Williams
Hi, Ricky. All of Walter Whipple road will be built as a part of the Woodland Mills zone. This is in part from the Tennessee Emergency Broadband Grant that Gibson EMC was awarded a few weeks ago. The Woodland Mills zone is currently under construction, and at this time we are hopeful that most of the members in this area will be connected by the end of the year. We appreciate your support of Gibson Connect and look forward to serving you, soon!
1:23PM September 18, 2020
Guy Crowell
I want to make changes to my package,,,where do I go
2:07PM September 18, 2020
Sarah Williams
Hi, Guy. If you would like to make changes to your service, please call our technical support line at 731.562.6001. One of our Gibson Connect staff members will be glad to help you!
12:42PM September 16, 2020
Darrell Shore
THANKS!!!
4:47PM September 15, 2020
Jeremy Roney
Will the Troy zone been on the grant as well or just Woodland? We live on Beech Chapel road, Union City and are close to the Woodland zone but we are in the Troy zone.
4:18PM September 16, 2020
Sarah Williams
Hi, Jeremy. The Troy zone is not a part of the grant area that was awarded from the state; that was for Woodland Mills and part of the Hornbeak zone. The Troy zone will be included as a part of our Phase III buildout which we anticipate will begin at the end of 2020 or beginning of 2021. At this time, we estimate that construction will begin in the Troy zone during the summer. Of course, there are several factors that could impact this timeframe, but as of now we are hopeful to begin work around that time. We appreciate your support of Gibson Connect and look forward to serving you!
12:15PM September 15, 2020
Darrell Shore
I was wandering about a timeline for 448 W Hwy 21 troy since I'm on Hornbeak zone and have my fiber on the side of the house. We are planning a trip coming up in October. I don't want to miss you. I just read about the new Grant.
1:41PM September 15, 2020
Sarah Williams
Hi, Darrell. We have just begun splicing of the network fiber this week, and the fiber will also have to be spliced at your home prior to the connection being ready. We are hopeful that connections in the Hornbeak zone will begin in early October, and as of now we anticipate the majority of the zone to be connected by the end of the year. The grant that was awarded will help speed up the buildout a little bit in this area. Once your home is ready to be connected, our team will give you a call at the number you provided during your registration; they will have a set date and time to come and perform your installation that works best for you and your family. If you have any other questions, please do not hesitate to ask. We appreciate your support and look forward to serving you, soon!
10:15AM September 15, 2020
Thomas Shelton
I signed up for 1 gig service with the gold tv package. Why are some of the channels buffering and locking up Thomas Shelton
11:05AM September 15, 2020
Sarah Williams
Hi, Thomas. We apologize for issues that you are having. There are not any technical support team members that monitor this page, so I will send your information to them and someone will reach out to you shortly. In the future, if you have any issues with your service, you can call our technical support line directly at 731.562.6001. Thank you for being a Gibson Connect subscriber!
2:57PM September 10, 2020
Dianna Gammons
I'm Dianna Gammons and I'd like to know when will I be able to connect on Cloys Road, Union City, TN 38261? I'm in the Woodland Zone.
5:01PM September 10, 2020
Sarah Williams
Hi, Dianna. The Woodland Mills zone is now under construction and members in this zone should be connected by the end of this year. Gibson EMC was recently awarded three grants through the Tennessee Emergency Broadband Fund, developed using a portion of resources allocated to Tennessee through the Coronavirus Relief fund. Two of the grants will provide 80 percent funding to Gibson EMC for the construction of a broadband infrastructure network in the Woodland Mills zone and parts of the Hornbeak zone. Due to stipulations of the grant, the members in this area will be connected quicker than anticipated. At this time, we do not have a specific timeline for individual addresses, but will be working and visible in the area. We will call to notify you when your address is readied for service. Thank you for your continued support of Gibson Connect!
1:06PM August 31, 2020
Darrell Shore
THANKS
10:48PM August 29, 2020
Darrell Shore
Darrell Shore at 448 W Hwy 21. I have the drop on the side of the house, just curious about a time frame now?
9:14AM August 31, 2020
Sarah Williams
Hi, Darrell. We do not yet have a timeline for individual installs in the Hornbeak area. Crews have just begun placing service drops in the zone within the last week, and the fiber still has to be spliced before connections will be begin. We still have a lot of work to do before we begin connections, and crews are working in a couple of other zones at the same time. If all goes well, we anticipate connections to begin within a couple of months. We appreciate your support of Gibson Connect and look forward to serving you, soon!
5:23PM August 24, 2020
William Frye
Can you tell me when we will get access? My address is 5215 Minnick Elbridge rd. We are at the corner of Minnick Elbridge and Call road. We show up on your zone map as part of the Obion zone and people all around us have had the lines run down their roads, and some over closer to Hornbeak even have their service connected but no line has been run down our road. Thanks, Michael Frye
8:32AM August 25, 2020
Sarah Williams
Hi, Michael. Your address is part of the Obion zone that will be built using the grant award we received. We do not have a specific timeline for individual connections at this point, as we have not yet started construction in the area. Crews will begin work in the area within the next couple of months, and we will be connecting members as quickly as possible. Thank you for your support of Gibson Connect!
9:01PM August 15, 2020
Tim " Ozzy" Czernik
AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise ! AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise ! AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise !
8:48AM August 17, 2020
Sarah Williams
Hi, Tim. We are glad to know that you are ready and scheduled to be connected! We hope all goes well and you enjoy your new service with us. If there are any questions you have, please let us know. Thank you for being a Gibson Connect subscriber!
9:47AM August 12, 2020
Robert Griggs
My neighbor said he saw a crew splicing our connections in. If this is in fact the case, how far behind are the home installation crews from the splicing crews? I would love to be scheduled for home installation before we starts harvest in a few weeks so we can be present for home installation.
10:25AM August 12, 2020
Sarah Williams
Hi, Robert. Unfortunately, we do not have a specific timeframe for individual connections. We have several crews working throughout the Gadsden zone on different steps of the buildout. I do see that your service drop has been placed, but we have not been notified that the fiber is spliced. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work throughout the area and connect members. Our team will be in touch with you once we have been notified that your home is ready for service. We appreciate your support of Gibson Connect and look forward to serving you, soon!
4:21PM August 10, 2020
Timothy Gammons
Can you give me an update for my address please?
9:11AM August 11, 2020
Sarah Williams
Hi, Timothy. Can you give us a call at 731.855.4660 and ask to speak with Sarah Williams? I need to verify some information regarding your registration so that I can make sure and provide you with an accurate update. Thank you!
3:23PM August 05, 2020
Kyle Dugger
We have seen crews running fiber down our street. Is there someone that we need to contact to get us on the list to have our equipment installed in our house?
5:01PM August 05, 2020
Sarah Williams
Hi, Kyle. I have found a registration for you in the system, so you do not need to do anything further. Crews have started placing the main line fiber throughout the Hornbeak zone, but there are still other steps that will have to take place before connections begin. If all goes well, we anticipate service drops to start in September or October, and connections will come later. We appreciate your support of Gibson Connect and look forward to serving you!
10:21AM August 04, 2020
Kristen Wood
Can I have an update on our address? We have had our service drop and were told we are spliced, but I haven't been contacted about being connected. Thanks!
11:02AM August 04, 2020
Sarah Williams
Hi, Kristen. Would you mind calling us at 731.855.4660 and asking for Sarah Williams?
10:09AM August 03, 2020
Amanda Longworth
Can you give me an update for my address please?
9:36AM August 04, 2020
Amanda Longworth
Thank you for the update!
4:39PM August 03, 2020
Sarah Williams
Hi, Amanda. I see that your service drop has not yet been completed, which is the next step. We have several crews working in the Gadsden area on different steps of the fiber buildout. I do not have an estimated timeframe on your individual connection at this time, but your service drop should be placed soon, followed by splicing of the fiber, and then connection. We appreciate your support of Gibson Connect and look forward to serving you!
11:12AM July 26, 2020
Kristen Wood
Hello. The fiber has been run to our home and has been spliced. When can we expect to be online? Thank you!
8:23PM July 27, 2020
Kristen Wood
Great news! Thank you!
8:24AM July 27, 2020
Sarah Williams
Hi, Kristen. Once we have been notified that the splicing has been completed at your home, we will verify the light readings to make sure everything appears to be connected properly, and then one of our Gibson Connect team members will be calling you to schedule your installation. It should not be long before you are getting a call from us!
9:36PM July 22, 2020
Joshua Strauser
Woodland mills zone is as of now 5 sign-ups away from reaching goal. Approximately how long after reaching goal does build out and all take before we could expect to take advantage of the service?
8:35AM July 23, 2020
Sarah Williams
Hi, Joshua. We plan to start Phase III with the Rutherford, Kenton and Newbern zones, but we expect to add more zones a little later, based on join.gibsonconnect.com registrations, as well as engineering and grant/loan requirements. With the Woodland Mills zone being well positioned to meet its goal soon, there is a good chance it will be included in the Phase III buildout. That decision will have to be approved by our Board of Trustees before anything firm is decided. We will continue to communicate to our members in this zone as updates become available. We understand this is a much-needed service and we are working to bring access to members as quickly as possible. Thank you for your continued support of Gibson Connect!
6:52PM July 22, 2020
Tim " Ozzy" Czernik
:-(
9:55AM July 21, 2020
Ginger Ogden
How close are you to having my address ready?
11:58AM July 21, 2020
Sarah Williams
Hi, Ginger. Your address is a part of our Troy zone. We plan to start Phase III with the Rutherford, Kenton and Newbern zones, but we expect to add more zones a little later, based on join.gibsonconnect.com registrations, as well as engineering and grant/loan requirements. With the Troy zone now having met its goal, there is a good chance it will be included in the Phase III buildout. That decision will have to be approved by our Board of Trustees before anything firm is decided. We will continue to communicate to our members in the Troy zone as updates become available. We understand this is a much-needed service and we are working to bring access to members as quickly as possible. Thank you for your continued support of Gibson Connect!
6:35PM July 17, 2020
Macy Allison
Hello. When would my address start connections?
9:05AM July 20, 2020
Sarah Williams
Hi, Macy. We have completed the engineering design, and have crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!
8:01AM July 17, 2020
mary newbill
Hi, This is Mark Newbill 1516 mag duffy. The cable was hit by the city where it goes to my underground service, and flattened and up till now had caused no issues, but this am the speed test was less than 15 with up of 4. its getting really slow compared to 80 when it was installed. sometimes it has no connectivity. I know this is on a work order already, but I wanted to escalate the priority now that service is becoming erratic.
8:47AM July 17, 2020
Sarah Williams
Hi, Mary. I have forwarded your message over to our Technical Support team, and will have them note your account and someone will be in touch with you. Thank you for being a Gibson Connect subscriber!
9:10PM July 16, 2020
susan haynes
i have already paid the $20.00 when i wanted to be on the list... i have to pay another $20.00?????? thank you Susan Haynes
12:33AM July 17, 2020
Rita Alexander
Hi, Susan. No; you will not need to pay another $20. In fact, once we get you connected, your $20 registration fee will be applied to your first Gibson Connect bill as a credit. Thank you for supporting Gibson Connect!
8:45AM July 15, 2020
Sarah Williams Campaign Owner
Hi, Chris. Connections should begin within the next week in the area. Gibson EMC line crews finished the construction that was taking place on the Bradford Highway late last week, and the Trenton Light and Water Department was finishing up their part, as well. Gibson Connect crews and contractors will be working to finish running any remaining fiber, and splicing, and we will be connecting members as quickly as possible. There are several members in this area that are still awaiting connection, but we will be scheduling them and installing as quickly as we can. We look forward to serving you, soon!
9:15PM July 15, 2020
Chris Speer Campaign Owner
Thankyou
1:34AM July 15, 2020
Chris Speer
When is lake hays area gonna be done, I live on charlie lewis rd and we have wire to house but no box yet, timeline?
8:46AM July 14, 2020
Sarah Williams Campaign Owner
Hi, Tim. I apologize for the delay in responding as I have been out of the office for a few days. I have checked your address and it has not yet been spliced. Crews are working as quickly as possible, and we anticipate connections to begin in the next couple of weeks. I do not have a specific timeframe on your home, but we will call you as soon as we have been notified that it is ready for installation. Thank you for your support of Gibson Connect!
6:50AM July 15, 2020
Tim " Ozzy" Czernik Campaign Owner
THANK YOU, My WIFE & I are hoping to NOT HAVE TO pay the VERY HIGH monthly amount HUGHESNET charges! The SOONER WE can get GIBSON CONNECT... the GREATER WE'LL BE! (AND not be so BROKE LOL)
7:21PM July 09, 2020
Tim " Ozzy" Czernik
Hi, Sarah Williams Well...I had $87.65 withdrawn from my bank for "HUGHESNET" .... VERY bad ISP! I was hoping the 3rd crew was as close behind as the 2nd was to the 1st. I'm a VERY POSITIVE "FAITHFUL" person, I'm envisioning the coming week, I want to cancel get even a PARTIAL refund (which WOULD BE about the monthly fee for GIBSON CONNECT). BOOM PAY HLF price3 for GREAT FIBER OPTIC service..."yes"?
9:01AM July 07, 2020
Sarah Williams Campaign Owner
Hi, Teresa. We have completed the engineering design, and have a couple of crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!
9:18PM July 06, 2020
Teresa Underwood
Hey, gibson connect. i’m located in the hornbeak zone i was wondering when that zone will be completed be able to be connect.
8:24AM July 06, 2020
Sarah Williams Campaign Owner
Hi, Timothy. Yes, you will receive a phone call at the number you listed with your registration once we are ready to perform your in-home install. If our team does not reach you via phone, they will also try to email you. We attempt to contact the member a few different times, in different ways to set up the installation. If you would like to verify your registration information, please give us a call at 731.562.6000 and we will be happy to make sure everything is up to date. Thank you for supporting Gibson Connect!
12:25PM July 06, 2020
Timothy Ballentine Campaign Owner
Thank you so much.
10:25AM July 04, 2020
Timothy Ballentine
Hello. Was wondering will we get a notice or phone call when they are ready to hook my house up. I just didn't know how that works. We have been waiting a long time on this and I sure don't want to miss them if we need to be here.
8:55AM July 02, 2020
Sarah Williams Campaign Owner
Hi, Kristen. Crews in the Gadsden zone have progressed significantly in the last several weeks, and we anticipate to see connections beginning within the next week in the area. For your address specifically, I do not have a timeline or timeframe that we can provide you for your installation at this point. The crews are continuing to work on placing service drops, and yours is showing under construction, but not completed. You have an underground service, and due to the very large amounts of rain we have seen in the last two days, that could slow the completion of the drop just a little bit. Once your service drop has been completed, we still have to splice the fiber to get it ready for connection to the home. We understand this is a service that many members are in need of, and we are working as quickly as possible to provide it. Unexpected delays, such as the weather, continually play a role in our ability to construct a zone. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
8:53AM July 02, 2020
Sarah Williams Campaign Owner
Hi, Richard. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Clarence Campbell Road and several others in the Trenton North zone feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.
11:59PM July 01, 2020
Kristen Wood
Hello. When will hook-ups in Gadsden begin? Thanks!
5:13PM July 01, 2020
RICHARD Denton
About when will Clarence Campbell road get house hook up. Lines are run to house and look to be hooked at pole. Like everyone just would like to have a about time.
4:51PM July 01, 2020
Sarah Williams Campaign Owner
Hi, Jeff. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Vaughn’s Grove Road and several others feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.
2:18PM July 01, 2020
Jeff Neisler
So I was told 2 months ago it would be 3 weeks until I got service, Vaughns Grove Rd. Trenton. Any update?
10:08AM June 29, 2020
Rita Alexander Campaign Owner
Good morning, Bill. Newbern is part of Phase III. We’re continuing to use a combination approach that is member-, ReConnect loan- and grant-driven to determine the order of our buildout. The Obion zone will be built before the Newbern zone because we applied for and received a grant for the Obion area; and the grant has time limits that we must meet. Of the zones that reached their participation goals, we’ll be building these in the order the goals were met - first Rutherford, next Kenton and then Newbern. We will include additional zones in our Phase III buildout and plan to communicate details soon. We are applying for and incorporating grants/loans that include time requirements in order to keep construction costs as low as possible and provide this essential service more affordably to you and our other members. At this time, we expect that work will be completed for Newbern in 2021. As we know more about timing we’ll provide updates. Thank you for your patience and for supporting Gibson Connect, Bill!
9:58PM June 28, 2020
Bill Dycus
Rita Alexander, On May 23 I asked what zones would be included in the Phase 3 buildout. You replied " We'll know more about Phase III after the FCC meeting on June 9 and we will share that information with you then." Do you have an update for us in the Newbern zone? Also, someone from the Obion zone asked on June 22 how long it would be until they got service. The response she got was "We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months." So if Obion is going to last zone in Phase 2, where does that leave Newbern? I could be mistaken, but I believe Newbern accomplished its goal before Obion. If you are not constructing in the order the zones accomplished their goals, what was the point in having all the zones competing against each other???
5:01PM June 22, 2020
Sarah Williams Campaign Owner
Hi, Judy. We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
3:42PM June 22, 2020
Chris Gray
How long until service is ready in Obion, TN
11:03AM June 18, 2020
Sarah Williams Campaign Owner
Hi, Scott. Our goal is to ultimately provide Gibson Connect services to all of our eligible members. We set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections. We used all of this information to arrive at the participation level we'd need to require for the fiber build-out to be financially feasible. We understand there is a great need for these services in many places and we are working as quickly as possible to provide it . To build a fiber network throughout our 12-county service area is a huge undertaking that will likely take another three years to complete, so we ask for your continued patience, and thank you for supporting Gibson Connect!
2:37PM June 17, 2020
Scott Shell
Have been signed up for 3 years. What happens if we can't reach the goal you have set? I think your goals are set to high.
10:38AM June 17, 2020
Rita Alexander Campaign Owner
Hi, Dennis. We are actively seeking and applying for grants and low-interest loans in an effort to hold down costs and provide broadband access in the most affordable way possible. Grants are only available in unserved or very under-served areas. The order of our buildout is being driven by our members through registrations on this site and by grant awards. The exception is that when we're building in an area partially covered by a grant, we build to the remainder of that zone. We do this because it makes the most sense from an engineering perspective. We've taken the member-driven and grant-based approach in an effort to be fair and cost-conscious. We are sorry that your area has not yet been served. We know there is a great need and we ultimately hope to make high-speed, fiber-based internet service available to members Rives and all other eligible members. Thank you for supporting Gibson Connect!
7:00PM June 16, 2020
Dennis Belt
You keep getting grants for places that have a choice for their TV and internet but you never help the places that have no choice.. We have to pay over $260 a month for TV, internet and phone and the service is not that great.. When are you going to help us in Rives?
4:28PM June 15, 2020
Sarah Williams Campaign Owner
Hi, Tim. We are glad that you have seen crews working, and you should continue to see them for the next few months. We have guys working on placing mainline fiber throughout the zone, as well as starting to place service drops. We expect to begin splicing service drops in the next few days, and that will make way for connections to start in the coming weeks. It will take a little time to complete the zone, so we appreciate your continued patience as we work quickly to bring this much-needed service to the Gadsden Community. Thank your for your support of Gibson Connect!
8:48AM June 26, 2020
Sarah Williams Campaign Owner
Hi, Tim. I apologize for the delay in responding; it did not show a new message alert. I have taken a look at your address and I see that your service drop has been completed, but the splicing is not yet complete. It will most likely not be connected by the 3rd, at least not July 3rd. We do not have a specific timeframe for splicing at individual homes at this time, as we have a couple of crews still working to complete the main line fiber splicing. This will have to be completed prior to splicing in at the individual level. We anticipate to begin connections in the next few weeks. Thank you for your continued support!
8:00PM June 25, 2020
Tim " Ozzy" Czernik Campaign Owner
MY concern is....if I CAN'T be HOOKED UP BY 3rd of month...I, VERY begrudgingly will HAVE TO PAY $87.57, yet again for VERY CRAPPY HUGHESNET! Thus my impatient non-stop ASKING....COULD I get a FAIRLY DECENT..."GUESS"? (DATE) for 3rd & FINAL stage. THANK YOU "OZZY"
3:26PM June 19, 2020
Tim " Ozzy" Czernik Campaign Owner
i jumped a bit... I was told the "NEXT CREW"...(2ND OF 3) WAS "RIGHT BEHIND" the guys that ran the cable... But I was wondering..."it IS CLOSE... but are we talking... week or few... months?
10:13PM June 18, 2020
Tim " Ozzy" Czernik Campaign Owner
Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! Thank... YOU ! :-P
9:30PM June 12, 2020
Tim " Ozzy" Czernik
WHOOP WHOOP GIBSON CONNECT was out here today! Ran line across ACRES of GMO CORN to power pole, was told NEXT STAGE "WON'T BE TOO LONG! HA! I thought 3-6 month.... 19 months ago! lol But I am so waiting a crew to CONNECT cable 50ft to house... "THEN"...ANOTHER... Crew... will install. I PRAY they will be coming in 18 days I SERIOUSLY NED to CANCEL HUGHESNET (DOUBLE what G.C. IS)."PA...LEEEEEEEEEZE. THANK YOU
2:56PM May 28, 2020
Carla Williams
Hello. The Gibson Connect men came by out house last week and was ready to connect wiring. However noone has come out to trim the trees. A Rep. came by a few months ago and said someone would be coming to trim. Do you know when the trimmers will be coming so the wiring people can also come back. I am really anxious to get connected. I am really tired of the slow satellite internet I have now. Thank you. Carla Williams
1:40PM June 01, 2020
Sarah Williams
Carla, will you call us at 731.562.6000 and ask to speak with Sarah Williams? We are trying to ensure that we have the correct address and information for you before providing you with an update. Thank you!
12:14PM June 01, 2020
Sarah Williams
Hi, Carla. We apologize for the delay in getting back with you. I have reached out to our Manager of Outside Plant to see if she can give some insight to your question, and will provide that to you, soon. We have right-of-way trimming that is going on in several different areas, and the weather over the last couple of months has had a significant impact in getting it completed. I will try to have a more specific answer regarding your service address shortly.
1:56PM May 28, 2020
Sarah Williams Campaign Owner
Hi, Wilson. I'm afraid I do not understand your question. Are you referring to the Gibson Connect TV app?
11:53AM May 28, 2020
WILSON DARNALL
you ask me for a code. what does this mean?
11:53AM May 28, 2020
WILSON DARNALL
you ask me for a code. what does this mean?
6:22PM May 27, 2020
Rita Alexander Campaign Owner
Hi, Bill. I am sorry it has taken a while to respond. We'll know more about Phase III after the FCC meeting on June 9 and we will share that information with you then. Thank you for supporting Gibson Connect. We hope to provide you with high-speed internet service soon!
9:47AM May 23, 2020
Bill Dycus
What zones will be included in the Phase III buildout and when will Phase III be taken to the board for approval?
9:42AM May 21, 2020
Sarah Williams Campaign Owner
Hi, Rebecca. The Rutherford zone has now reached its participation goal, however we do not yet have projected timelines for the zones in Phase III. We are in the midst of our Phase II buildout, and have crews working in four different zones across our service territory at this time. Due to the extremely wet winter we experienced, it put us behind in a couple of areas, but we are working as quickly as we can to bring this service to all of our members. We will take the zones for Phase III to our Board of Trustees to be voted on and approved, and we will communicate updates to members via the email used at registration. We appreciate your support of Gibson Connect, and look forward to serving you and the Rutherford community, soon!
1:54PM May 20, 2020
Rebecca Lee
Rutherford is in the "Goal Accomplished" stage, so (estimated) how long should it be before we can get it?
9:01AM May 20, 2020
Gage Harrison
Okay so we’ve received underground cables and they are connected to our house. How long will it take for people to reach out to us and install a router in our home? I’m sorry but I’m just slightly anxious for this internet.
8:41AM May 18, 2020
Sarah Williams Campaign Owner
Hi, Carla. We have three crews working in the Gadsden area running the main line fiber; they will be doing this over the next few weeks. There will be crews coming in behind them that will begin service drops to individual homes, and then the splicing will take place. You will begin to see more activity in the coming weeks, including seeing more trucks and wire. We will keep members updated at www.gibsonconnect.com and on our Gibson Connect Facebook page. Thank you for your support of Gibson Connect!
8:34AM May 18, 2020
Sarah Williams Campaign Owner
Hi, Star. We have a few different crews that are working along the Bradford Highway, currently. There are still several service drops that are in the process of being placed, and we have splicing crews coming in behind to complete this next step. We do not have a specific timeframe for individual installs as of right now, but we have people working diligently to complete this area, and others in the Trenton North zone, as quickly as possible. Please continue to be patient with us as we work to bring this service to all of our members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
12:35PM May 15, 2020
Carla Williams
I noticed the Gibson Connect trucks on Edward Williams Rd Gadsden recently. And I see some of my neighbors have new wiring on the poles. I signed up but I am not seeing any wiring in my area. Im at 1186 Edward Williams Rd. Can I get an update for my area. Thank you. Carla Williams
3:53PM May 14, 2020
Star Powell
I was trying to find out where they are at on Bradford hwy and how long it might be before they are close to installing service.
10:00AM May 13, 2020
Sarah Williams Campaign Owner
Hi, Wanda. If you are referring to the in-home installation, our installers allot two hours to give them plenty of time. It does not always take a full two hours to complete, but we want to make sure there are no issues, and they have enough time to give answer any questions that you may have. We appreciate your support and look forward to connecting you!
11:36AM May 12, 2020
Wanda Milan
About how long exactly does it take for people to come install my package?
9:40AM May 08, 2020
Sarah Williams Campaign Owner
Hi, Rodney. At this time, there are no specific arrangements for the South Fulton zone. Regarding the ReConnect funds, they are not in the form of a grant. Rather, they are low-interest loan funds from the USDA to help us more affordably provide broadband access to certain areas. The ReConnect loan funds will help us to build the entire fiber network and we're into year two of what we expect to be a five-year buildout. Our members continue to drive the order of our buildout. We’re asking members to indicate their support by registering here at join.gibsonconnect.com. We are working diligently to provide this essential service and we look forward to serving you and our other members in South Fulton.
10:52AM May 06, 2020
rodney taylor
What is your timeline for construction in the South Fulton zone? I'm hoping that the grants funds that you recently received might speed things up over here.
9:30AM May 05, 2020
phillip lennox
Yes i was wondering who is responsible for repairing ruts that workers left in yards and drainage ditches that they ruined. I had sent an email and they told me someone would be in contact but still waiting on that phone call
10:34AM May 05, 2020
Rita Alexander
Good morning, Phillip. I've looked up your service address and will ask our Manager of Outside Plant to look into this. Thank you for your patience and your support of Gibson Connect.
2:08PM May 04, 2020
Sarah Williams Campaign Owner
Hi, Wes. Highway 152 is actually a part of two separate zones. If you will provide us with a specific address, we will be happy to check the status for you!
8:19AM May 01, 2020
Wes Laman
I was wondering if y’all are going down 152 highway if u can respond let me know
4:40PM April 30, 2020
Sarah Williams Campaign Owner
Hi, Gregory. What part of Highway 211 are you referring to? I see that your address is located in the Newbern zone, but we have not started anything in this zone, currently.
10:34AM April 30, 2020
Gregory Johnson
What phase is completed down HWY 211?
8:45AM April 29, 2020
Sarah Williams Campaign Owner
Hi, Ramona. The Newbern zone has now reached its participation goal, however we do not yet have projected timelines for the zones in Phase III. We are in the midst of our Phase II buildout, and have crews working in four different zones across our service territory at this time. Due to the extremely wet winter we experienced, it put us behind in a couple of areas, but we are working as quickly as we can to bring this service to all of our members. We will take the zones for Phase III to our Board of Trustees to be voted on and approved, and we will communicate updates to members via the email used at registration. We appreciate your support of Gibson Connect, and look forward to serving you and the Newbern community, soon!
2:44PM April 27, 2020
ramona boyd
Yes Newbern has made it, how soon will this phase take. I have been waiting along time for this.
11:30AM April 27, 2020
Sarah Williams Campaign Owner
Hi, Tim. We have begun step two of the buildout process in Gadsden, which is construction of the fiber network. The engineering design for the area is complete, and we now have crews actively working on construction; in fact you have likely seen the work in progress. Next, we will begin placing service drops and splicing the fiber lines. Absent any unexpected delays, we are anticipating the first connections to begin in June. Please help us spread the word and encourage your neighbors to sign up for service as it helps the process if locations have registered prior to constructing service drops. We appreciate your support of Gibson Connect, and we look forward to serving you!
9:30PM June 03, 2020
Tim " Ozzy" Czernik Campaign Owner
I don't know if you know where I live, I'm technically 2-21/2 miles out from HUMBOLDT as well as 2-21/2 miles out from GADSDEN... the electric power line ends at our house, after it runs DOWN from upper TOM DUNLAP ACROSS A FARMLAND FIELD QUITE A WAYS. When I read GADSDEN or HUMBOLDT... I can't help but wonder WHERE "I" STAND. THANK YOU.
3:37PM April 25, 2020
Tim " Ozzy" Czernik
OOOOOOOK here we go... I DO UNDERSTAND all this "current COVID-19 crisis" is sorta..kinda silly to many and WE are slowly being "DIVIDED" ie. SOCIAL DISTANCING... How come any "FLU... ie. H1N1 "FIRST documented 2009...- "(H1N1)pdm09 virus continues to circulate as a seasonal flu virus, and cause illness, hospitalization, and deaths worldwide every yea.." WE DIDN'T SHUT DOWN OUR COUNTRY! So, now WHY are so many PANICKING so much?! I "REGISTERED", thinking..6 months MAYBE 10... and NOW "THIS"? BALL PARK..." MY SUMMER 2021?!?!?!?
2:36PM April 23, 2020
Sarah Williams Campaign Owner
Hi, Joseph. Thank you for your question. Currently, the Newbern zone is at 97% of its goal with 10 signatures still needed. Given these numbers, we anticipate that the zone will be included with our Phase III buildout. We are in the midst of Phase II, and have not yet taken Phase III recommendations to our Board of Trustees for a vote. As I'm sure you know, we are operating under a participation model, meaning members drive the process of the buildout. Even with Newbern not bordering any other zone directly, once it reaches its goal it will be considered ready for buildout just like any other zone. We hope this answers your questions, but will be glad to answer anything else. We appreciate your support of Gibson Connect!
10:48AM April 23, 2020
Joseph Smith
Newbern is only 13 registrations away from goal.... With Newbern being secluded (not bordering any other zones) do you anticipate a longer wait for service? Assuming the 13 spots are filled soon do you have an estimated time frame that we would start actually receiving service. Thank you for your time.
1:59PM April 23, 2020
Joseph Smith
Now 10 away
1:14PM April 21, 2020
Sarah Williams Campaign Owner
Hi, Daniel. As of now, we are anticipating that the Obion zone will actually be included at the very end of the Phase II buildout later this year. At this time we do not have a specific timeline to provide, but if all goes well, we hope to build it using the grant funds received as we near completion of the Hornbeak zone. We will continue to update members via email and at www.gibsonconnect.com. We appreciate your support, and look forward to serving you.
8:40AM April 21, 2020
Sarah Williams Campaign Owner
Hi, Dee. We have taken a look at that road, and it appears that it should be a part of the Woodland Mills zone. We will make sure those are corrected in the system, and it should update the numbers for Woodland Mills. Thank you for making us aware of what it was showing you. We will continue to provide updates and information to members in this area as we get closer to the buildout. Thank you for your continued support of Gibson Connect; we look forward to serving you!
9:09AM April 23, 2020
Dee Garrigan Campaign Owner
Thanks for your prompt reply.
3:44AM April 21, 2020
Daniel Bradford
With the recent announcement of the Grant for the area west of Obion and the plans to build out the full Obion area does that mean that the Obion zone will be part of phase 3?
3:15PM April 20, 2020
Dee Garrigan
I have a Hickman, Ky address but my line is run from the Woodland Mills, TN substation. I signed up and paid for the Gibson Connect when it came out. But now it tries get me to enroll and shows me in the Hickman Zone. Several of us here on the State Line Rd live in KY (have KY) address but have signed up. Did you count us with the Woodland Mills Zone since that is where our line is from or from Hickman just because of the address?? Maybe your %'s are off if we are not counted in the correct zone?? Dee Garrigan
4:13PM April 17, 2020
Sarah Williams Campaign Owner
Hi, Gage. We have several different steps taking place in the Trenton North zone at this time, ranging from construction of fiber lines to connecting members. The weather and heavy rains have made it difficult to predict how quickly crews can begin in certain areas, but we have several crews working all throughout the zone to keep the construction process moving. If you are interested in where your specific address is in the buildout, please call us at 731.562.6000 and we will be glad to provide you with that information. We appreciate your support of Gibson Connect and look forward to serving you, soon!
4:08PM April 17, 2020
Sarah Williams Campaign Owner
Hi, Danny. Unfortunately we do not have a specific timeline in place for the Woodland Mills zone right now. We are in the second year of our five year buildout, and we have not yet begun the process of looking into Phase III, which is anticipated to begin in 2021. As it stands currently, the Woodland Mills zone is at 85% of its goal with 74 more signatures needed. Our board of trustees will have to vote on and approve which zones will be included in the Phase III buildout, but we are hopeful that Woodland Mills will be a part of it. Please help us continue to spread the word and encourage your friends and family to sign up if they have not. We will post updates to this site and www.gibsonconnect.com as they become available. We appreciate your support, and look forward to providing this service to the Woodland Mills area!
2:12PM April 17, 2020
Gage Harrison
Update on the Trenton North zone? Is there construction being done or is it just engineering still?
7:17PM April 16, 2020
danny courtney
Do you have any idea when you will have the Woodlawn Mills region up and running? I'm so excited about getting their high speed internet service, I would almost pay for the extra goals that we need to reach our goal of a 100 %
9:09AM April 16, 2020
Sarah Williams Campaign Owner
Hi, Kristen. We have begun step two of the buildout process in Gadsden, which is construction of the fiber network. The engineering design for the area is complete, and we now have crews actively working on construction; in fact you have likely seen the work in progress. Next, we will begin placing service drops and splicing the fiber lines. Absent any unexpected delays, we are anticipating the first connections to begin in June. Please help us spread the word and encourage your neighbors to sign up for service as it helps the process if locations have registered prior to constructing service drops. We appreciate your support of Gibson Connect, and we look forward to serving you!
2:20AM April 17, 2020
Kristen Wood Campaign Owner
Thank you!
4:22PM April 15, 2020
Kristen Wood
Can we please have an update on the Gadsden zone? Thanks!
9:59AM April 15, 2020
Sarah Williams Campaign Owner
Hi, Allonah. We do not show that your address has been spliced yet, however, those are being done and turned in to us on a daily basis. If they have already placed the NID on the side of your home, you are very close to being connected. They may have gotten the splicing done, and it has not been updated in our system yet. We have crews that are connecting members daily around your home, so you should be expecting a call from us very soon, probably within the next week. We will continue to monitor your address and update you with any changes that could cause this to be longer. Thank you for your continued support of Gibson Connect!
6:41PM April 14, 2020
Allonah Gibson
Do you the progress for Humboldt/Gibson zone? We already got the box attached to the house and didn’t know how much longer for the rest. Sorry for bugging for 4 kids home doing school work off a cellphone
1:55PM April 13, 2020
Sarah Williams Campaign Owner
Hi, Alice. We are currently in the midst of performing in-home installations throughout the Trenton South zone. I have looked up your area and we have crews working diligently around your address. I will speak with one of our Gibson Connect team members to see if there is a more definite estimate to when you could potentially be connected with the crews working in that area. We appreciate your support of Gibson Connect, and we look forward to serving you!
4:45PM April 11, 2020
Alice Davis
Hi, I live in the Trenton South area, and I have seen the Gibson Connect workers working near my home. I was just curious as to when they would be doing this area for installations. Thanks!
2:50PM April 06, 2020
Sarah Williams Campaign Owner
Hi, Mike. Our crews built the Samburg zone during Phase I of our construction buildout. I have contacted one of our team members and they are checking on your specific address. Depending on the type of construction, overhead or underground, will determine how quickly we can get you connected. We are hopeful that it could be this week! Once we have determined where the address is in the process, we will give you a call. Thank you for your support of Gibson Connect. We look forward to serving you!
8:03PM April 05, 2020
Mike Stahlman
We signed up for samburg.... when will we're get internet there
8:42AM April 02, 2020
Sarah Williams Campaign Owner
Hi, Jennifer. At this time we do not have a specific timeline for each individual area for in-home installations. Because of the excessive rain we have had, we are behind our planned schedule by about a month. We completely understand the need and wish we could provide the access much more quickly, but we are doing the best we can under the current circumstances. Our crews are working where and when they can to get as much done as quickly as possible. We appreciate your support of Gibson Connect and look forward to serving you!
2:21PM April 01, 2020
Jennifer Moody
Just curious if you can tell me when the home installs will happen
2:08PM April 01, 2020
Sarah Williams Campaign Owner
Hi, Michael. We will not do the phone installation at the same time as the internet. The reason for this is because we have to get our members to sign a Letter of Authorization allowing us to port their current phone number into our system. One of our installers will come out for your internet installation, complete it and have you sign the Letter of Authorization to keep the same phone number that you currently have. They will bring that signed form back to us, we will get it ported over from your current phone provider, and call to schedule your phone installation within 10-15 business days. Through this process we are trying to ensure that members have access to their home phone at all times. If we have them sign prior to the internet installation and try to install both at the same time, if there was an issue arise with the fiber at the time of installation, the member could potentially be without phone and internet. We don't want to put members in a situation like this, so we do the two-step installation process for phone lines. Thank you for your questions. If there is anything else that we can assist you with, please do not hesitate to ask. We appreciate your support of Gibson Connect!
9:03AM March 31, 2020
Sarah Williams Campaign Owner
Hi, Michael. We have splicers that are currently in this area, and working to get the splicing done on homes that are ready. Barring any unforeseen complications, they expect to see splicing completed by the end of the week. Once our Gibson Connect team receives information that the fiber is ready to be hooked up, one of our team members will be in touch with you to schedule your in-home installation. If all goes well, we should be reaching out to you within 7-10 business days. Thank you for your support of Gibson Connect. We look forward to serving you!
12:36PM April 01, 2020
Michael Siegler Campaign Owner
We also signed up for the telephone service as well. Will that be done at the same time or will that be another time altogether?
8:11AM March 31, 2020
Michael Siegler
Hi my daughter lives one mile up the road from us on Humboldt Gibson Wells Rd. She was connected on Monday March 30. I was wondering when we can expect to be called. We are at 622. Thanks again.
9:33AM March 30, 2020
Lamesa Forrester
Good morning, My smart tv is not connecting to my internet. It is asking for IP address, Subnet mask, Gateway and DNS server. Where can I find thee numbers?
11:22AM March 24, 2020
Jenni Rachels Campaign Owner
Hi, Jimmy. Thank you for your interest in Gibson Connect internet service. Regarding the ReConnect funds, they are not in the form of a grant. Rather, they are low-interest loan funds from the USDA to help us more affordably provide broadband access to certain areas. We plan to ultimately provide high-speed, fiber-based internet service to all of our eligible members. The process we are using puts our members in control of the order of our buildout. We’re asking members to indicate their support by registering at join.gibsonconnect.com. There is a $20 registration fee which is credited back to the member when his/her service is connected. We are working diligently to provide this essential service and we look forward to serving you and our other members in Fulton County.
1:29PM March 21, 2020
Jimmy McIntyre
It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .
1:28PM March 21, 2020
Jimmy McIntyre
It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .
8:46AM March 19, 2020
Sarah Williams Campaign Owner
Hi, Allonah. Yes, we have been connecting members in the Humboldt/Gibson zone as they are ready. Unfortunately, your address has not been spliced yet, which is why you have not yet received a phone call. Please know that we have several crews working diligently to have members ready for connections as soon as they can. The steady rains and saturated ground conditions have led to crews having to work where they can until the weather clears some. We understand that members are anxious to receive their service, and we are working to get it to them. Please continue to be patient with us as we work toward getting you connected. We will be in contact as soon as your home is ready for installation. Thank you for your support of Gibson Connect!
8:38AM March 19, 2020
Sarah Williams Campaign Owner
Hi, Dewayne. Thank you for your review! We are pleased to hear that you are enjoying your service and had a pleasant installation experience. Thank you for your support of Gibson Connect; we are glad to be serving you!
12:04AM March 18, 2020
Allonah Gibson
I see some people are already getting hooked up in the Humboldt/Gibson zone. I haven’t gotten a call or anything yet. I’m in the same zone
6:38PM March 17, 2020
Dewayne Cleek
Johnny just got us up and running with internet and tv and all I can say is "WOW" what a picture! He went up and beyond with great service especially helping us older folks with extra time to understand how it all works.
9:44AM March 10, 2020
Sarah Williams Campaign Owner
Hi, Lynn. The reason there are a couple of remaining connections to be done here is due to the road being serviced with two different fiber lines. The fiber that runs to connect your end of the road has been placed, and we have crews actively working to get it spliced and ready for install as soon as possible. If you have any additional questions, you can call us at 731.562.6000 and we will be happy to assist you. Thank you for your support of Gibson Connect!
3:37PM March 09, 2020
Lynn Thompson
Everyone on my road was hooked up two weeks ago except me and the two houses next to me. When can we expect to hooked up? I signed up I believe any one else on this road.
5:55PM March 02, 2020
Rita Alexander Campaign Owner
Hi, Jason. Yes, the ReConnect loan funds will help us to build the entire fiber network and we're into year two of what we expect to be a five-year buildout. However, we still encourage Woodland Mills members to sign up and work to meet your participation goal. Our members continue to drive the order of our buildout and the Woodland Mills zones is getting close to meeting its goal. We know you need this important service and we're working hard to get it to you.
1:09PM March 02, 2020
Jason Deem
My residence is zoned for the Woodland Mills project however there is not any type of DSL internet available. The only options we have are satellite internet from Ken-Tenn Wireless or Hughes Net. Charter services the Woodland Mills area, but it is not available to us. Is it possible that the ReConnect loan will allow our area to have services before our goal is reached?
12:03PM March 13, 2020
Linda Shumate
Just to let you know Jason that we have Charter here in Woodland Mills and I will definately be switching if we can reach our goal! I hope to let more people right in in Woodland realize that Gibson Connect will be better.
12:03PM March 13, 2020
Linda Shumate
Just to let you know Jason that we have Charter here in Woodland Mills and I will definately be switching if we can reach our goal! I hope to let more people right in in Woodland realize that Gibson Connect will be better.
1:54PM February 27, 2020
Michael Siegler
I was wondering when yall might be on Humboldt Gibson Wells Rd? Your last prediction was March and it is upon us lol
1:54PM February 27, 2020
Michael Siegler
I was wondering when yall might be on Humboldt Gibson Wells Rd? Your last prediction was March and it is upon us lol
4:57PM March 02, 2020
Sarah Williams
Hi, Michael. We did anticipate to begin connecting members in the Trenton South zone in March, which we are in the process of doing. For this road specifically, however, there is a section remaining that we cannot access to finish the construction on until the ground dries some. Progress at this time is largely dependent on the weather conditions, and the heavy rains have hindered certain places from being completed as quickly as we anticipated. Please continue to be patient as we work through the conditions we are given, and we will work to be in this area as quickly as we can. Thank you for your support of Gibson Connect!
1:00PM February 25, 2020
Allonah Gibson
Yahll were in the Humboldt/Gibson zone yesterday running line to houses but mine had to be skipped because they said they would have to run it underground. I was wondering how long it would be before they do that?
4:51PM March 02, 2020
Sarah Williams
Hi, Allonah. Unfortunately, we cannot give you a firm answer on that at this time. The current weather conditions and saturated grounds are preventing us from being able run underground service drops in many areas. Crews are continuing to work as much as they can on other parts of the buildout, and running underground drops when permissible. The rain has had a large impact on what we can do right now, but we are continuing to work as quickly as possible.
10:58AM February 24, 2020
Linda Shumate
To the people in the Woodland Mills area I noticed you only like 93 more people. You need to note that Charter Spectrum is offered in several places in that area and it may be hard to convert people to drop their currant provider to go to Gibson Connect. Good luck!
9:46PM February 22, 2020
David Hendrix
I live in the Troy zone on Sublett Rd. The internet here is terrible. Will the Re Connect loan be used for this area?
10:00AM February 24, 2020
Sarah Williams
Hi, David. Funds from the ReConnect loan will be used to build parts of the Troy zone that are considered to have very limited access. The eligibility of areas in which we can utilize ReConnect loan funds comes from information that was provided from FCC map data. As the rules for the program were written, very limited access means areas that have connection speeds that are less than 10Mbps down and 1Mbps up. The areas are grouped according to US Census Blocks, which differ in both size and location. Gibson will use ReConnect loan funds to build the fiber network in eligible parts of the Troy zone, and we will build the other areas of the zone at the same time using other funding. In short, the Troy Zone will be constructed as one large project using multiple funding sources.
8:07AM February 21, 2020
Tim " Ozzy" Czernik
Sarah Williams - Thank YOU.
9:13PM February 18, 2020
Crissy Tucker
What about out in Brazil, TN? With my address I looked up it says it's not going to be available but I have heard different. I have WK&T and it sucks. Will y'all be able to get Gibson Connect out here on Gibson Wells Brazil Rd?
8:15AM February 19, 2020
Sarah Williams
Hi, Crissy. By law, we are able to service Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee). Tennessee law restricts our ability to serve these members. If your address falls within the WK&T service area, unfortunately we will not be able to provide Gibson Connect services at that location. If you would like, you can sign-up to be notified if there are any changes that take place to this law; to do this, simply search for your address again, and then submit the requested information that comes up when it states your address is not within the Gibson Connect service area. If you have any questions, please feel free to contact us at 731.562.6000. We appreciate your interest!
6:28PM February 11, 2020
Richard Tharpe
Just had an issue with our service repaired; same day we called back up to speed. So far gibson connect has been awesome and well worth the wait
8:24AM February 12, 2020
Sarah Williams
Hi, Richard. Thank you for your review. We appreciate your support of Gibson Connect and are pleased to be serving you!
4:28PM February 11, 2020
Justin Villarreal
What's the status for tiptonville?
8:22AM February 12, 2020
Sarah Williams
Hi, Justin. We completed installations for members who had initially signed up for service in Tiptonville, and we’re now running service drops and doing installations for those who have signed up more recently. In fact, we’re getting new sign-ups daily and we’re working hard to connect these members quickly. At this time, it’s taking a little longer than we’d like, but our contractors are adding personnel to minimize our members’ wait time.
6:29AM February 11, 2020
Aaron Brown
What's the status of Troy? I can't find the link I shared a month ago that said 118 more needed.
8:47AM February 11, 2020
Sarah Williams
Hi, Aaron. The Troy zone is currently at 79% of its goal, with 110 more signatures needed. You can check your zone's status at any time by visiting this site and selecting the "Zones" tab at the top. This will allow you to see all of the zones in our service area, and where they are in the process. Please continue to encourage your friends and family members to register if they have not already. We appreciate your support of Gibson Connect and look forward to serving you!
6:52AM February 09, 2020
Alan Phillips
Hello, I have a concern. When I registered for this service online it placed me in the Alamo zone. I received a letter in the mail saying we are in the Gadsden zone. Is there anyway for us to get a solid answer on this? Thanks!
10:54AM February 10, 2020
Sarah Williams
Hi, Alan. We will be glad to verify that information for you. Please give us a call at 731.562.6000 and one of our Gibson Connect team members will be able to obtain your contact information and pull your registration up to see what zone your residence is located in. If you have any additional questions we will be happy to answer those, as well. Thank you for your support of Gibson Connect!
11:46AM February 06, 2020
Ken Morris
Gotcha! I will be watching to see how this progresses. Thank you for the information!
4:44PM January 31, 2020
Rita Alexander Campaign Owner
Hi, Ken. We can use the ReConnect funds to build broadband infrastructure in areas that meet specific requirements including very limited internet access. For this reason, the ReConnect loan cannot be used to construct fiber to entire zones. However, as we build the areas that qualify for ReConnect, we will use other funding methods to build the remainder of the zone. The zones that will be involved are the South Fulton, Troy, Obion, Hornbeak and Woodland Mills zones in Tennessee and the Fulton, Hickman and Clinton zones in Kentucky. Our broadband project is in its second year of a 3,100-mile construction project covering parts of four Kentucky counties and eight Tennessee counties. The project is being done in phases and is expected to take another three to four years to complete. Our members are driving the order of construction. Members can show support of this project and speed construction in their area by registering for the service at join.gibsonconnect.com. Zones that have reached their participation goals and zones funded by grants the cooperative has applied for and received are being built first. Ultimately we plan to provide high-speed, fiber-based internet service access to all of our members.
5:00PM February 05, 2020
Sarah Williams Campaign Owner
Ken, the eligibility of areas in which we can utilize ReConnect loan funds comes from information that was provided from FCC map data. As the rules for the program were written, very limited access means areas that have connection speeds that are less than 10Mbps down and 1Mbps up. The areas are grouped according to US Census Blocks, which differ in both size and location. Gibson will use ReConnect loan funds to build the fiber network in eligible parts of the Troy zone, and we will build the other areas of the zone at the same time using other funding. In short, the Troy Zone will be constructed as one large project using multiple funding sources.
9:14PM February 03, 2020
Ken Morris Campaign Owner
Thank you for the information Rita. I am in the Troy zone and I am not sure what "very limited access" requirements consist of, but in my area there is NO wired or cable internet access available. We do not even have access to DSL. I was curious if there is any indication of what areas of the Troy Zone would be included in the target area of this program.
5:55PM January 30, 2020
Ken Morris
I just read a news article that Gibson Connect has received a $32 million program from the United States Department of Agriculture to aid in bringing broadband internet to counties in west Kentucky and Lake, Obion, Dyer and Weakly counties in Tennessee. Can you please advise which zones this will involve and how this might change time-tables and goals requirements?
8:27AM January 30, 2020
Sarah Williams Campaign Owner
Hi, Chris. We have begun construction of the main fiber lines and running service drops in the Trenton North zone. Absent unexpected delays, we plan to begin connecting members in April. There is no specific timeline to the connections of certain areas at this time, but we will continue to keep members updated and informed under the "Updates" tab here on the site, and also via the email provided at registration. We appreciate your support and look forward to serving you!
5:21AM January 30, 2020
Chris Speer
I'm in trenton north , around lake hayes area, any updates on this area. Still haven't seen any activity out here
1:43PM January 27, 2020
Sarah Williams Campaign Owner
Hi, Michael. Yes, as of now we are estimating to begin connecting members in the Trenton South zone by March. There is a chance that it could be a little sooner, but based on our estimates right now it will be around March. We are currently splicing and finishing up service drops in the area and will begin connecting members as soon as possible following that. We appreciate your support of Gibson Connect and look forward to serving you!
1:13PM January 27, 2020
Michael Siegler
Hi, we are in the Trenton South zone. Just received an email that looks like it will be March before we might start getting hooked up? Does that sound about right? I know the wires have been hanging on the pole across the street for a couple months now. My friend in Humboldt/Gibson area is getting hooked up on Friday. Just thought we met our goals prior to that area and thought we'd be hooked up sooner. thanks
4:16PM January 23, 2020
Sarah Williams Campaign Owner
Hi, Donald. The Hickman zone is currently at 52% of its goal with 189 more signatures needed. You can check your zone's status at any time by going to the "Zones" tab here on the website. We appreciate your support of Gibson Connect and look forward to bringing this service to all of our members!
2:38PM January 23, 2020
Donald Love
What is the status for the Hickman
3:25PM January 21, 2020
Sarah Williams Campaign Owner
Hello, Tim. Currently, the Gadsden zone is in the engineering phase of the buildout process. Assuming the weather is good and we do not have any unexpected delays we plant to start building the main line fiber and running service drops in the next few months, and begin connecting members this summer. We appreciate your continued support of Gibson Connect!
8:43AM February 02, 2020
Tim " Ozzy" Czernik Campaign Owner
IT really BREAKS my heart, I read..."June? July..... August/September? WOW... We are STRUGGLING... hughenet =$87 per..MONTH and STILL not enough band width!
3:20PM January 21, 2020
Sarah Williams Campaign Owner
Krystal, we have not yet started in-home installations in the Trenton South zone, but are hopeful to start in the next couple of weeks. Crews are currently running service drops and splicing in the area, and we plan to begin connecting members, soon. We appreciate your support of Gibson Connect and look forward to serving you!
3:18PM January 21, 2020
Sarah Williams Campaign Owner
Hi, Martin. We have crews working diligently in the Humboldt/Gibson zone on several different steps of the buildout process. We have begun connecting members in the area, and are continuing to work on placing service drops and splicing as well. Unfortunately, we cannot provide you with a specific timeframe for your address, but we are working as quickly as we can to connect homes in this zone. We appreciate your support of Gibson Connect and look forward to serving you, soon!
6:56AM January 21, 2020
Tim " Ozzy" Czernik
Jenni Raches, I lost EVERYTHING! I tried to reset my laptop and I lost everything. I finally got on here and I see "UPDATES" that STOPPED... 3 MONTHS ago?
9:21AM January 18, 2020
Krystal Privett
I noticed the lines run to my house last week, how long from then to hook up? I'm anxiously waiting and hoping for soon.
6:09PM January 17, 2020
Jerry Fletcher
Got hooked up today and i am very pleased with Gibson Connect this is the best internet out there period Gibson Connect Rocks!!!!!!!!!!!!!!!
9:21AM January 17, 2020
Martin Johnson
Any updated info on Mag Duffy Rd. ?
8:28AM January 15, 2020
Sarah Williams Campaign Owner
Hi, Vickie. You can call 731.562.6000 to speak with a Gibson Connect representative, and they will be able to help you get that installation scheduled. Thank you for your support of Gibson Connect!
2:02AM January 15, 2020
Vickie Franklin
Who do i call to get hooked up they called me once in December and i missed it....Can you give me a phone number please....thank you Vickie
4:13PM January 14, 2020
Sarah Williams Campaign Owner
Hi, Arthur. I have verified your registration and forwarded it to one of our Gibson Connect team members to research an estimated installation time for your location. He will be calling you to provide you with an update, shortly. Thank you for your support of Gibson Connect. We look forward to serving you!
12:33PM January 13, 2020
Arthur Bullock
So. they came to my street in Samburg, laid the lines, hooked up the house across the road (it has blazingly fast internet now) and took off a few months ago and I haven't seen them since ??? I called your number was told, "oh we get calls like this all the time the place across the road probably wasn't hooked up". I know it was I know the owner and I have been in there. What is going on? when will we see our internet?
10:27AM January 10, 2020
Sarah Williams Campaign Owner
Hello, Mike. We do not have an estimated timeline for construction in the Kenton zone, yet. We have just completed the Phase I buildout, and are beginning to focus on the zones that were approved for Phase II. The Kenton zone has met its goal, but has not yet been approved by our Board of Trustees for buildout. We will continue to update members at www.gibsonconnect.com, as well as at the email address provided at registration. We appreciate your support of this service and look forward to serving you!
10:23AM January 10, 2020
Sarah Williams Campaign Owner
Hi, Lee. The Bells zone is currently at 57% of its goal, with 181 signatures still needed. You can check your zone's progress at any time by going to the "Zones" tab here on the website. Please continue to encourage your friends and family members to sign up if they have not already. We appreciate your support and look forward to serving you!
7:57PM January 09, 2020
Mike Farrar
Can you give me an idea about when fiber construction might begin in Kenton?
8:50AM January 09, 2020
Lee Hickman
When is the Bells area going to get Gibson Connect?
5:59PM January 03, 2020
Rita Alexander Campaign Owner
Hi, James. Our residential internet offerings are 250 Mbps and 1 Gig. The download and upload speeds are "symmetrical" or the same. If you get the Gig plan, you'll have 1 Gig of download and 1 Gig of upload. If you get the 250 Mbps plan, you'll have 250 Mbps download and 250 Mbps upload. Thanks for your interest and have a great weekend!
1:15PM January 03, 2020
James Taylor
This may have been answered already. Is the upload and download speed a gig.
10:47AM December 26, 2019
Johnny Tharp
I have but no help,both schools on my street have it ,I'm between them.
10:06AM December 26, 2019
Jenni Rachels Campaign Owner
Hello, Johnny. Gibson EMC's service area is broken into zones. There are some areas in Milan that fall within one of our zones, however, the majority of Milan is not eligible for Gibson Connect service. By law, we are only allowed those who live within Gibson EMC's service area. Please try entering your address in the gray box to see whether you are eligible for service.
6:26PM December 25, 2019
Johnny Tharp
why do I not see Milan on your list?
8:40AM December 20, 2019
Sarah Williams Campaign Owner
Keely, yes, you will. If our team does not reach you via phone after a couple of attempts, we will also reach out to you via email to try and schedule your installation. If you would like to verify that your phone number has been updated in the system, please call us at 731.562.6000 and one of our team members will be able to help you with that.
6:38PM December 19, 2019
Keely Wade
Ok @sarah Williams. The number I have provided at registration is different now tho I have called to have my new number posted on my account as well as a back up number... hopefully y'all see that in y'all's system. Would I also receive an email from y'all about scheduling a home install if I'm not reached via phone?
5:27PM December 19, 2019
Sarah Williams Campaign Owner
Hey, Chris. At this time we have not begun much work in the Trenton North zone as our crews are still hard at work to finish up the remainder of Phase I in Lake County. Once we have completed that, we will begin to focus our efforts on the Phase II zones, including Trenton North. We will continue to update members via the email address provided at registration as well as on our website. We appreciate your support and look forward to serving you!
5:23PM December 19, 2019
Sarah Williams Campaign Owner
Hi, Keely. We have crews actively working in this area and turning in orders daily that are ready for the in-home installation. There are only a couple of people on this road that have been connected at this time, but our team is calling to schedule new installs as quickly as possible. We will call the phone number you provided at registration to schedule your connection. Thank you for your continued support and patience for this service!
2:19PM December 19, 2019
Chris Speer
Any update on trenton north, around lake Hayes area. Haven't seen any trucks in our area at all.
9:57AM December 19, 2019
Keely Wade
Hey just curious, we had our splicing done already last saturday and people down our road has been hooked up and had there home install done already...can you please look at my account and let me know if we getting close to our home install?
10:54AM December 16, 2019
Sarah Williams Campaign Owner
Hi, Deborah. If you would like to have an extra splice, it would require that you have two separate services, one for your home and one for your shop. Unfortunately we would not be able to splice off of the fiber going to the home for it to run off of the same line. The price would be $49.95 for Residential 250 Mbps or $69.95 for 1 Gbps, depending on which package you prefer. You could also consider a range extender if the shop is within close proximity to your home. If you have any further questions on which would work best for you, please let us know and we will be happy to speak with you!
10:49AM December 16, 2019
Sarah Williams Campaign Owner
Hello, Allonah. We have placed all of the main line cable for the Humboldt/Gibson zone, and crews are currently working on main line splicing and service drops. Unfortunately, I cannot provide a specific timeline for connections, but we plan to start them next month. Circumstances such as weather could impact the timeframe of installations, as well. A Gibson Connect representative will call you as soon as your home has been readied for service. We appreciate your support and look forward to serving you!
6:45AM December 10, 2019
Deborah Powell
Just wondering what the cost is to add an extra splice to my out building. I am in there a lot and would be nice to have internet for hard wire in there as well.
4:05PM December 06, 2019
Allonah Gibson
Any progress for the Humboldt/Gibson zone?
9:28PM December 04, 2019
Tim " Ozzy" Czernik
Jenni Rachels, Thank You
2:39PM December 03, 2019
Jenni Rachels Campaign Owner
Hello, Sandi. Unfortunately I can't give you a timeline, but I can confirm that construction has begun in your zone. We expect spicing to begin this month or in January. After spicing is done and a NID is placed on your home and tested, we'll call you to schedule in in-home installation. We look forward to serving you!
2:28PM December 03, 2019
Jenni Rachels Campaign Owner
Hello, Angie. It appears that you signed up after we had begun doing service drops to the homes in your area. Those that were already registered when work was being done were connected. I checked to make sure that your home is on our list to for contractors to return to for connection, and it is. We will contact you to schedule your installation when crews are in your area.
1:31PM December 03, 2019
Sandi Phillips
I'm in the trenton south area and they laid the cable in my yard yesterday. I was wondering about how long it will be before the actual connection for the service. Thank you! Excited to enjoy the new Internet service!
11:01AM December 03, 2019
Jenni Rachels Campaign Owner
Hello, Keleta. You are in the Hornbeak zone. We expect to see the construction of main fiber lines and service drops to begin in March or April and follow with splicing in May or June. Other work will be completed as resources become available, and we’ll keep you informed via the email address that you provided at registration as progress begins in your area.
10:53AM December 03, 2019
Angie Burrus
Why are the people down the road a ways and people before my house getting hooked up but my house is being skipped?
10:53AM December 03, 2019
Angie Burrus
Why are the people down the road a ways and people before my house getting hooked up but my house is being skipped?
10:53AM December 03, 2019
Angie Burrus
Why are the people down the road a ways and people before my house getting hooked up but my house is being skipped?
8:42PM November 30, 2019
Keleta Turnage
Can you tell me if my address is currently provided your internet service and if not how long it will be before we can expect our area to receive it? Thank you
1:33PM November 27, 2019
Jenni Rachels Campaign Owner
Hi, Keely. Unfortunately, I can't offer a timeline, but I can tell you that the crews performing those functions are currently working in the Tiptonville, Samburg and Ridgely areas. They will return to your area once Phase I work is complete. We'll give you a call to schedule your in-home installation once your home has been readied for service. We appreciate your patience and hope that you and your family have a wonderful Thanksgiving.
12:57PM November 27, 2019
Keely Wade
@jenni Do you know how long that part could take since we are at the end of it?
4:26PM November 25, 2019
Jenni Rachels Campaign Owner
Hello, Keely. Your construction has already been completed, and you are currently waiting on splicing and a network interface device (NID) to be placed on the side of your home.
4:16PM November 25, 2019
Keely Wade
Is there a way you can look up my address and tell me what step they are on? I have cables by the road and I believe it was also ran up to my house. Just trying to get an idea on where we are at
8:45AM November 22, 2019
Jenni Rachels Campaign Owner
Hi, Warren. Your home was added to our scheduling list yesterday, so you should receive a call today to schedule your in-home installation.
8:41AM November 22, 2019
Jenni Rachels Campaign Owner
Hello, Griffin. The way in which we install fiber service in apartment complexes depends on the construction of the building. We confer with the apartment complex owner or manager to determine the least disruptive way of installing service to the interested members.
8:23AM November 22, 2019
Jenni Rachels Campaign Owner
Hello, Tim. As you probably know, Gadsden will be included in Phase II of our buildout. We expect to see construction of main fiber lines and service drops begin in February or March and splicing to follow in April or May. We’ll be in contact with you via email as progress begins in your area.
7:28AM November 22, 2019
Griffin Andrew Ingram
Since I live in an Apartment complex in Tiptonville .. how will Gibson Connect be installed here?
9:03PM November 21, 2019
Griffin Andrew Ingram
Be happy when I get connected!
11:11PM November 19, 2019
Warren Douglas
My home is ready for service, pulled technician out of front yard that got stuck two weeks ago, my neighbor about two hundred feet from me had theirs hooked up last week, have you forgotten about me?
9:22AM November 19, 2019
Tim " Ozzy" Czernik
Can we get an update on the GADSDEN area, "please"?
8:39AM November 19, 2019
Jenni Rachels Campaign Owner
My apologies, Michael. We have begun engineering in the Trenton South zone. We expect construction and service drops to begin this month and splicing to follow in December or January. Other work in the “Steps to Buildout” will be completed as resources become available. 1. We begin with contractors doing the engineering design. 2. Once the design is completed, the contractor builds the primary fiber lines along our primary electric lines. 3. Next, the contractor will begin the splicing process to direct the primary fiber communication path back to the substation. 4. During this time, service drops from the street/road to the home will be constructed. 5. The contractor or a Gibson Connect employee will then perform additional splicing to direct the fiber communication path to the home, attach a network interface device (NID) to the home and test it to ensure the fiber is ready for installation. 6. Once it tests ready, we will call you to schedule your in-home installation. Again, I'm sorry for the confusion and appreciate your interest.
8:17AM November 19, 2019
Michael Siegler
Jenni, we are Trenton South not Humboldt/Gibson.
11:01AM November 06, 2019
Jenni Rachels Campaign Owner
Michael and Allonah, you are both in the Humboldt/Gibson zone. There are several steps that will still need to happen before you are connected. To give you an idea, we have begun main fiber line construction and service drops in your zone. We also have begun splicing in the southern parts of the Humboldt/Gibson Zone, and we will continue moving northward. Other work in the “Steps to Buildout” (below) also will be completed as resources become available. 1. We begin with contractors doing the engineering design. 2. Once the design is completed, the contractor builds the primary fiber lines along our primary electric lines. 3. Next, the contractor will begin the splicing process to direct the primary fiber communication path back to the substation. 4. During this time, service drops from the street/road to the home will be constructed. (If your electric service is overhead, your fiber service also will be overhead. If your electric service is underground, your fiber service also will be underground.) 5. The contractor or a Gibson Connect employee will then perform additional splicing to direct the fiber communication path to the home, attach a network interface device (NID) to the home and test it to ensure the fiber is ready for installation. 6. Once it tests ready, we will call you to schedule your in-home installation. Thank you both for your interest.
9:23PM November 05, 2019
Allonah Gibson
Any update on the Humboldt/Gibson area?
11:26AM November 05, 2019
Michael Siegler
I see lines curled up around a pole next to our house. Does that mean they will be calling to schedule a hook up time soon? We are SOOOO excited. Thanks
4:39PM November 04, 2019
Jenni Rachels Campaign Owner
Hi, Aaron. Troy is at 74% if its goal with 139 registrations needed. Please encourage your friends and neighbors to register to move your zone closer to meeting its participation level. You can check the status of all of our zones by clicking the "Zones" tab above. We appreciate your interest!
3:04PM November 04, 2019
Aaron Brown
Any updates on the Troy area?
1:39PM November 04, 2019
Jenni Rachels Campaign Owner
Hello, Misty. There is a lot of work currently going on in Tiptonville. We have aerial service wire crews, buried service wire crews and splicing crews working there now. Unfortunately, I cannot provide you a time frame, but we will have a Gibson Connect representative will call you to schedule an in-home installation once your home has been readied for service.
12:20PM November 03, 2019
Misty Barker
Can we get an update on the tiptonville zone?
10:42AM October 30, 2019
Jenni Rachels Campaign Owner
Hello, David. Great questions. First, congratulations on your zone reaching its goal! As you may know, Gibson Connect is currently working on Phases I and II. They consist of the zones that first met their participation goals and the zones that have been awarded broadband grants. Gibson Connect will announce a third phase when it nears the completion of zones in Phase I and Phase II. When your zone has been assigned to a phase, we will send occasional progress updates to the email address that you used during registration. Also, we will provide an ONT that has a built-in router. It is great at processing the subscription speeds. If you subscribe to 250 Mbps and later decide to upgrade to 1 Gbps, there will be no additional fees to make that switch.
12:31AM October 30, 2019
David Chaffin
Hello, all. Rutherford has reached it's goal and I had some questions ahead of installation. The first obvious one is an estimated timeline? Is there anyway to know how long it might take? Will a modem be provided? If so, are the modems new enough and adequate to process the full subscription speeds? I don't know a lot about these things, but I'm told it's a problem with our current provider and the biggest reason we don't get anywhere NEAR the speed we PAY for. Also, I'm reasonably confident the 250 Mps will serve our household just fine, but if we wanted to upgrade to 1 G, how much of an inconvenience would it be? Additional fees or such?
8:31AM October 22, 2019
Jenni Rachels Campaign Owner
Hi, Jon. We understand that our members need and want reliable high-speed internet. Unfortunately, building across a 12-county area can be quite time intensive, but we are doing our best to connect as many members as possible as quickly as we can. The good news is that our ultimate goal is to serve you and all of our eligible members who desire service.
3:41PM October 21, 2019
Jon Stover
My house is right on the edge of a zone. I’m signed up and registered and the buildout stops less than 100 yards from my house. Obion is only 51% approved after all this time and I’m stuck with less than 100 yards from having it all because my house is just barely across the “zone”. I hope my neighbors Enjoy their new internet. Must be nice
10:03PM October 19, 2019
Rita Alexander Campaign Owner
Hi, Maxwell. We completely understand your desire for and need to be connected quickly. However, we still have some work to do in the Tiptonville zone of Phase I before we can move these resources to complete work on the Trenton South zone of Phase II. We are doing some main line construction and hanging some drops in your area, but there are several more steps in the build process that must be completed before we can connect you. Please continue to be patient. We will call you when your home is ready for installation. We're looking forward to getting you this service.
9:31PM October 19, 2019
Rita Alexander Campaign Owner
Hi, Keely. I believe that when the fiber is run to your home you also should be able to get fiber run to your shop as well. Please call 1-731-562-6003 Monday - Friday between 7:30 AM and 4:30 PM and our member service personnel will be able to provide a definitive answer as well as make any necessary notes to your account. We appreciate your support of Gibson Connect!
11:58AM October 19, 2019
maxwell williams
again we're past the engineering part the service drop is hanging off the pole I'm just waiting for someone to connect it from the pole to my house. most of the houses on Alamo highway near me have the service drop hanging off the pole I'm just curious as to when you're actually going to begin adding internet, your workers seem to think that it is ready now because I've asked them every time they passed the house or when I see them working near the house. We are just ready for internet and to start throwing money at you.
2:07PM October 16, 2019
Keely Wade
I was curious on when the lines get ran from the street to my house if I am able to get a drop on my shop building as well? My shop is fully insulated and wired so if I am able to connect my devices in there hardlined with Ethernet cables that would be lovely
1:56PM October 16, 2019
Jenni Rachels Campaign Owner
Hi, Maxwell. Your address falls within the Trenton South zone. We have begun engineering in this zone, and we expect for construction and service drops to begin either this month or in November. We also expect for splicing work to begin in December or January. For additional information, please read our most current status update at https://www.gibsonconnect.com/broadband-project-update.
12:02PM October 15, 2019
maxwell williams
I have had the service drop line hanging from the telephone pole for months now on the Alamo hway when will they start connecting internet to the houses
5:33PM October 11, 2019
Rita Alexander Campaign Owner
Hi, Harris. There are a lot of variables when you buy a TV. New TVs with HDMI ports will work with an Amazon Fire TV Stick, meaning any modern TV (1080P or better) will work. If you want to avoid the need for a separate Fire TV Stick device, you will need a set that uses ANDROID operating system or that has Amazon Fire TV built in. Hope this helps and that you have a good weekend!
8:42AM October 11, 2019
Harris Crocker
Looking to buy a new tv what are the requirements for the tv service that Gibson Connect is trying out
8:50AM October 04, 2019
Jenni Rachels Campaign Owner
Hello, Micheal. As you may know, your address is in the Trenton South zone. We have begun engineering in this zone, and we expect for construction and service drops to begin either this month or in November. We also expect for splicing work to begin in December or January. For additional information, please read our most current status update at https://www.gibsonconnect.com/broadband-project-update.
8:33AM October 04, 2019
Michael Siegler
Jenni, We saw trucks on our road this past week. Humboldt Gibson Wells Rd. What does that mean exactly? Are they just starting the process to get us ready? thanks
9:28AM October 01, 2019
Rita Alexander Campaign Owner
Hi, Keviin. We know that you need this service, so we'll continue to encourage members in your area to register. We appreciate your support and hope you'll continue to spread the word too. Our goal is to ultimately give all of our eligible members access to high-speed internet.
6:32PM September 26, 2019
Keviin O'Neill
Honestly, I don't see any way my zone will ever collect enough subscribers for us to have hi-speed internet.
10:37AM September 11, 2019
Jenni Rachels Campaign Owner
Hello, Latrina. Newbern is currently at 77% of its goal with 77 needed registrations. You can check the status at any time by clicking on the "Zones" tab above and scrolling down to Newbern.
10:35AM September 11, 2019
Jenni Rachels Campaign Owner
Hi, Allonah. I'm sorry for the late response. We responded to the Facebook message you sent.
8:59PM September 10, 2019
Latrina Jarrett
Can you give me an update on Newbern?
8:32AM August 22, 2019
Allonah Gibson
I live on Hwy 420 my zone is in the phase two part. How long will it be roughly til the houses will be equipt with the internet?
2:00PM August 16, 2019
Jenni Rachels Campaign Owner
Hi, Michael. The Tennessee Broadband Accessibility Act is the legislation that was passed in 2017 that allows electric co-ops to provide retail internet access within their electric service area. You can contact your local state representative to learn more.
11:58AM August 16, 2019
Jenni Rachels Campaign Owner
Hi, Ken. I've updated your order to 1 Gbps for $69.95/month. Thanks for the support!
11:48AM August 16, 2019
Michael Beavers
Has there been any progress in bringing Fiber to the good people of Trenton, TN (on Trenton L&W)? I have heard a million times that it is a state law preventing this but when I can see your headquarters and cannot get that Internet, frustrating is a word that can be used. So who do I need to speak with as an American from the state of Tennessee in this area to get this law reversed? Also, what is the specific law that is preventing the good people of Trenton, TN from receiving this Internet? Thanks. Let's Make This Happen for Trenton, TN.
10:07PM June 18, 2020
Tim " Ozzy" Czernik
Excuse me, MICHAEL..... Would you be from CHICAGO back in 1970's?
10:57AM August 16, 2019
Ken Morris
Jenni or Rita, can you upgrade me to the 1 gig service please? Looking forward to this service. I sure hope the Troy zone kicks in and gets this done.
9:08AM August 14, 2019
Jenni Rachels Campaign Owner
Hello, Jerry. Unfortunately, we can't provide a timeline. I can, however, give you the steps for building fiber-to-the-home to give you a better idea of the work that has to be done. First, a contractor performs the engineering design work. Then, a contractor inspects for compliance. Next, contractors and employees perform "make ready" work. A Contractor constructs the main fiber distribution lines along our primary electric distribution lines. A contractor will then install service drops from the street/road to the home. Either a contractor or our employee will attach a network interface device to the home and test to be sure fiber is "lit" or functional. Then, a contractor and/or our employees will perform splicing to direct the fiber communication path. Lastly, we'll schedule and perform the in-home installation.
6:15PM August 13, 2019
Jerry Fletcher
Jenni/Rita main line has been ran out my house and to my house just wondering on maybe a time frame of getting connected
9:15AM August 13, 2019
Jenni Rachels Campaign Owner
Hi, Kristen. We have begun engineering in our Phase II zones (which includes Gadsden). As more progress is made, we'll keep you informed via the email address you provided at registration.
5:59PM August 12, 2019
Kristen Wood
How are things coming along in the Gadsden zone?
4:10PM August 12, 2019
Rita Alexander Campaign Owner
Misty, in the Tiptonville and Samburg zones, 99% of the primary fiber lines are completed. We're constructing service drops now. Splicing has started in the Ridgely area and when that is completed, the splicers will move into the Tiptonville and Samburg zones. We expect to begin connecting members in these zones this fall.
4:00PM August 12, 2019
Rita Alexander Campaign Owner
Martin, we have started construction of the primary fiber lines. By fall we will be connecting members in the Humboldt/Gibson Zone. Thank you for your support of this project!
7:48PM August 11, 2019
Martin Johnson
How close is Humboldt area to getting fast internet?
11:00AM August 10, 2019
Misty Barker
Could we get an update on the tiptonville zone please.
9:05PM August 09, 2019
Carol Baird
OK come on Rutherford folks. We only need 62 more to sign up!! I am so ready to get off this pitiful internet we are stuck with. We live out in the country and get only 3.1 Mbps through TEC. I have to put my router in a aluminum foil lined tupperware container in a chair and aim it directly toward my smart TV to be able to stream Netflix and Hulu!! I am going to throw a party when we finally get this great offer!!!!
2:43PM August 08, 2019
Jonathon Moore
Hurry up with gibson already this is the best movement in tennessee right now
9:09AM August 08, 2019
Jenni Rachels Campaign Owner
Good morning, Harris and Shelby. We are so pleased that you are now enjoying our fast and reliable internet! We appreciate you sharing your experience with us.
7:35AM August 08, 2019
Harris Crocker
Was connected yesterday Brandon Evans was very professional and friendly person to perform the internet connection. I am very happy to be connected after being with out internet for over two years. The service is better than using my personal hotspot on my phone. I have nothing else to compare the it to. Shelby Crocker
1:21PM August 02, 2019
Jenni Rachels Campaign Owner
Thank you, Mack! Good idea! Please continue to share your ideas about how we can increase participation! We appreciate your help and support!
8:59PM July 31, 2019
Mack P
I know a lot of schools in the Gibson Connect Zones will be starting school very soon. Most all of them will be having an "open house" and that would be a great time to set up and possibly get more members.
5:27PM July 25, 2019
Tim " Ozzy" Czernik
Got it! Sorry for the MIX UP...It's just frustrating with currently paying two times that amount to HUGHESNET and getting VERY poor service! I CAN'T WAIT ! I'll throw a party when we're hooked up .... lol THANK YOU .
8:11AM July 25, 2019
Jenni Rachels Campaign Owner
Hello, Timothy. The registration fee for sign up was $20. It will be refunded on your first Gibson Connect bill once you receive service. We have two residential internet packages. The first is 250 Mbps for $49.95 per month, and the second is 1 Gbps for $69.95 per month.
6:13AM July 24, 2019
Tim " Ozzy" Czernik
Excuse me, please, I took advantage of the offer when I signed up for GIBSON CONNECT. I believe it was $40? Or was it $49.95, and each month what exactly will it be? Please? THANK YOU.
9:01AM July 17, 2019
Tim " Ozzy" Czernik
:=( I was just JOKING MISS Rachels
10:42AM July 10, 2019
Jenni Rachels Campaign Owner
Hello, Gage. Good question. Engineering is the first step of the process, which is developing the construction plans. The engineering plans will be handed to the contractor to start construction.
4:04AM July 10, 2019
Gage Harrison
Thanks, Jenni. One more question. When you say “engineering” what do you mean by that?
11:48AM July 09, 2019
Jenni Rachels Campaign Owner
Hello, Gage. We certainly understand the need and know that you and many others are anxious to get fast and reliable service. To answer your question, we are not able to extend service past the set zones, because the buildout follows our electric system. The good news is that Trenton North has already reached its goal, and engineering has begun in your area. We appreciate your support and look forward to serving you.
3:46PM July 05, 2019
Gage Harrison
We live less than a mile away from the Dyer zone and are considered Trenton North. Will there be any trouble if y’all could extend the cable less than a mile to connect to us or would we have to wait for Trenton North? Our address is 148 Narrow Gauge Road and live in the border of Dyer and Trenton North
8:24AM July 03, 2019
Rita Alexander Campaign Owner
Thank you for understanding, Shelby! Hope you have a great 4th of July!
6:06PM July 02, 2019
Harris Crocker
Rita thanks for the information on what has to happen to get the job completed Mike did call but I didn’t answer the phone because I didn’t have the phone number in my contacts he did leave a voicemail I will not be as frustrated now I understand what has to be done thanks for the information Shelby Crocker
4:41PM July 02, 2019
Rita Alexander Campaign Owner
Hi, Shelby. Thank you for reaching out to us. We've investigated the situation and talked with the contractor. The work necessitates a highway closure and is more complicated than most situations. Nevertheless, we agree that it has taken too long and we're sorry. Mike, our Technical Services Coordinator is working with the contractor to get the work completed as soon as possible. He also will be giving you a call. Please don't give up on us; our internet service is worth the wait!
4:28PM July 02, 2019
Rita Alexander Campaign Owner
Good afternoon, Cody! Love the name; my oldest son's name is Kody. Dee Leah will be giving you a call or she may already have called you. She should be able to provide you with some detail since we are actively connecting in your area. Thank you for supporting Gibson Connect!
4:24PM July 02, 2019
Rita Alexander Campaign Owner
Hi, Michael! Congratulations on Trenton South reaching its participation goal! Trenton South is part of our Phase II buildout. We've started doing the engineering design work for Phase II, but we still have a good bit of work to complete for Phase I (Medina, Three Way, Dyer, Tiptonville, Ridgely and Samburg). I wish I could give you more specific information on the timeline, but we don't want to over promise and under deliver. We'll be in contact with you and other members in Phase II zones using the email provided during registration as we get closer to doing construction in your area. Thank you for your support!
7:53AM July 02, 2019
Harris Crocker
I have had underground cable and a box on the outside of my house for 2 months now the crew that connect the cable across the highway have not returned the man with the crew on April 29 told me that they would be back Thursday didn’t lie for there a lot of Thursday’s I have given up on internet service. Shelby Crocker
10:08PM June 30, 2019
Cody Brennan
I had a representative come by about a week ago (Dyer) and I can’t remember when they said I would be able to set up an installation date. I know you are getting berated with questions, I’m just wondering if you know when I’d be able to set up installation.
8:40AM June 28, 2019
Michael Siegler
Good morning! Was wondering if there is anything to report for Humboldt Gibson Wells Rd yet? Trenton South. thank you
12:12PM June 27, 2019
James Neal
Hey Jenni, yes other IPTV apps work fine. And on the email, there are public domains that integrate very well with a local pc/tablet based email software program, e.g. Thunderbird Mail, integrates gmail to your local pc mail program. For those like me, now to just get all the email addresses updated away from local ISP cable email domain. Just takes time to get it done. Personally, I am not trusting local ISP continuing email domain support. Thus am updating all my email addresses to a public domain. Hopefully we now have a reliable fiber internet to support all our needs!!! Thanks!!!!
11:43AM June 27, 2019
Jenni Rachels Campaign Owner
Hello, James. Gibson Connect fiber can support IPTVs provided by other cable companies unless the cable company will not allow it. If your cable company has blocked their TV service on our network, we recommend options such as Playstation Vue, YouTube TV or HuLu Live, all of which offer local channels and a variety of national content. As you mentioned, we do not provide an email domain. We feel that it better benefits our members by using a public domain as to prevent the member from being tied to a specific ISP.
9:56AM June 27, 2019
James Neal
FYI - For current IPTV users with local cable company. It will not work with Gibson Connect internet. Got my fiber connection operating last night and to my surprise no IPTV through existing cable company. Also, be mindful that there is no email domain with Gibson Connect. Wasn't aware of these points myself so am sharing...…...as a heads up.
8:25PM June 26, 2019
Tim " Ozzy" Czernik
Jenni Rachels, THANK YOU....So..."About......Memorial Day..."ish".... lol2020 :-)
9:04AM June 26, 2019
Rita Alexander Campaign Owner
Hi, Jeff. Unfortunately I cannot provide a date for TV at this time. We've encountered problems that we are diligently working through. As you know, our goal was to get this product out sooner; and we are disappointed and sorry for the delay. We will communicate about TV as soon as these problems are resolved. We appreciate your patience and support of Gibson Connect!
8:53AM June 26, 2019
Rita Alexander Campaign Owner
Tim. the Newbern zone is at 74% with 87 more sign ups needed to meet your participation goal. Ultimately, we hope to provide all of our eligible members with access to high-speed internet service, but the order of our build is being guided by our members. We know you need this service, so please continue to encourage everyone around you to register. Thank you for your support!
8:47AM June 26, 2019
Rita Alexander Campaign Owner
Hi, Warren. First we'll need to get the locates for other underground services and then a crew will install the underground service drop. Once the NID is installed, we'll call you to schedule your installation. Please just watch for our call. We look forward to serving you!
8:37AM June 26, 2019
Jenni Rachels Campaign Owner
Hello, Timothy. Before we begin construction in an area, the plans must be engineered and materials ordered. This work is currently being done in the Phase II zones. We wish we could give you an approximate date in which your home will be ready for its installation, but we cannot do so. There are many factors that determine when an area is ready for installation, some of which (like weather) we do not have control over. We will, however, keep you up-to-date via the email you provided at registration when we get closer to constructing in your area. We appreciate your support of this project!
7:13AM June 26, 2019
Tim " Ozzy" Czernik
THANK YOU... LOL, "NOT Then You.. sorry.
7:12AM June 26, 2019
Tim " Ozzy" Czernik
MISS Jenni Rachels? " So in dates...."about.... When might we have a VERY FAIR PRICED DSL FIBER IN OUR HOME" ??? "ABOUT"? Please, "PRETTY PLEASE"? THEN YOU
7:02PM June 21, 2019
Warren Douglas
Great to see service drops from happening in grays camp community, QUESTION my drop has to be put underground , anything specific I need to do ? The CREW came by and said a separate crew has to do that, and went on to the next residence
5:27PM June 21, 2019
Tim Ferguson
From,Newbern TN would really like to know when we may get it or are we that has signed up even going to get the net in our Area
5:25PM June 17, 2019
Jeff Walters
Any news on when the TV packages will be available ?
2:08PM June 17, 2019
Tim " Ozzy" Czernik
HEY HEY ! ! ! ! GADSDEN...**** Phase II - Engineering Underway...MEANING..........................................................? I can't wait to get off the HORRIBLE HUGHESNET OVER PRICED for just shy over dial up service."OH THE HUMANITY!" So in dates...."about.... When might we have a VERY FAIR PRICED DSL FIBER IN OUR HOME" ??? "ABOUT"? Please,
1:51PM June 13, 2019
Jenni Rachels Campaign Owner
Hello, Shelby. We do still have crews working in the Three Way zone. We hope to complete Medina and Three Way by late summer, then we'll devote all of our construction resources to Dyer before moving to Tiptonville, Ridgely and Samburg.
1:01PM June 13, 2019
Harris Crocker
Are crews still working in my zone ? Shelby Crocker
9:56AM May 29, 2019
Jenni Rachels Campaign Owner
Hi, Keely. We are still working on Phase I of Gibson Connect's build (Medina, Three Way, Dyer, Tiptonville, Ridgely and Samburg). As you may know, the Humboldt/Gibson zone will be included in Phase II along with Trenton North, Trenton South, Hornbeak and Gadsden. We will be in contact with you when we get close to beginning construction in your zone. We appreciate your interest and look forward to serving you.
9:49AM May 29, 2019
Jenni Rachels Campaign Owner
Hello, Misty. We've started construction of the fiber distribution system in Tiptonville. We hope to complete installations in the Medina/Three Way zones this summer and in the Dyer zone in late summer or early fall. Next, we will begin splicing, putting in service drops and doing installations in Ridgely, Tiptonville and Samburg. When we get your service drop built, we will call the telephone number you have provided to schedule your installation. We appreciate your support!
9:44AM May 29, 2019
Keely Wade
Just curious on the progress for the 186 State Route North, Humboldt/Gibson area. If it looks like lines and things will be ran before or around fall?
11:43AM May 28, 2019
Misty Barker
Any update on the Bessie bend area of the Tiptonville zone?
8:55AM May 22, 2019
Jenni Rachels Campaign Owner
Hi, Lara. I wish I could give you projected date, however, I am unable to do so. I can tell you that we have several crews working in Medina, and they're hooking up members as quickly as possible. We'll give you a call to schedule your in-home installation once your home has been readied for service. We appreciate your patience and think that you'll be very pleased with our service.
8:51AM May 22, 2019
Jenni Rachels Campaign Owner
Hello, Michael. We are still working on Phase I of Gibson Connect's build. As you may know, Trenton South will be included in Phase II - congratulations! We will be in contact with you when we get close to beginning construction in your zone. We appreciate your interest and look forward to serving you.
8:16AM May 22, 2019
Jenni Rachels Campaign Owner
Hi, Kevin. Thank you very much for your feedback. We hare happy that you had such a good experience. We are still mainly working in Medina and Three Way, however, we have been able to gain some additional crews to begin work in Dyer. We have already completed some installations there. A Gibson Connect representative will contact you to schedule an in-home installation once your home has been readied for service. Thanks again for your feedback and support!
8:49AM May 21, 2019
Lara Coleman
Wondering about projected install date for 321 Rowlett? My AT&T internet drops out literally hundreds of times per day and is virtually unusable. Trying to decide if I should hold out for my Gibson Connect install or put in a service call to AT&T which I know will be a hassle and they won't solve the problem. Been down that road multiple times already.
3:06PM May 20, 2019
Michael Siegler
Just wondering about 622 Humboldt Gibson Wells Rd, Trenton South area.
12:33PM May 13, 2019
Kevin Stallings
Just wanted to brag on the guys who did the underground work in our neighborhood. They did an excellent job of digging and replacing my sod back. We can barely tell they were even there now.. Those guys worked some long hard days hand digging waist deep and then took the extra care to replace all the dirt and make it look almost untouched. GREAT JOB UNDERGROUND CREW!! Now is there an update on when home installations will begin in Dyer? I'm not really seeing any splice enclosures on any of the poles here so I'm guessing it will be a while longer before things get moving?
8:53AM May 09, 2019
Jenni Rachels Campaign Owner
Hi, Teresa. We are currently working in our Phase I zones (Medina, Three Way, Dyer, Tiptonville, Samburg and Ridgely). As you may know, Hornbeak will be included in Phase II of the Gibson Connect buildout. We will be communicating with you to keep you informed of our progress as we begin work in your area. We are looking forward to serving you and your neighbors!
5:30PM May 08, 2019
Teresa Underwood
Is there any update on when construction in the Hornbeak area will begin? I know we only need 6 more supporters. Everyone around here is so excited to finally have fast, reliable internet!
8:20AM May 07, 2019
Jenni Rachels Campaign Owner
Good morning, Dylan. I have updated your order to include 1 Gbps Internet. You can update your phone number by calling any of Gibson Electric Membership Corporation's member service centers. Have a great day!
7:32AM May 07, 2019
Dylan Turner
Hello my name is Dylan. I would like to upgrade from the Residential 250 Mbps Internet to the Residential 1 Gbps Internet if that is possible. I would also need to update my phone number and do not know where to do that. Please help me if possible. Thank you.
4:56PM May 03, 2019
Jenni Rachels Campaign Owner
Thank you for the update, Mrs. Crocker. Let us know how you like your service once it is connected. Have a great weekend!
4:53PM May 03, 2019
Harris Crocker
I am Mrs Crocker I am very happy to see process a crew was here today and they corrected the underground wire/cables I don’t have any complaints about either crew they only did what they had been instructed to do they did a great job in working around our well pump didn’t cut any electric/water lines. Looking forward to having internet service been without for 26 months.
4:32PM May 03, 2019
Jenni Rachels Campaign Owner
Hi, Terry. We are preparing an update to go out soon. In the meantime, we have several crews working in Medina, and we've seen a lot of progress with the nice weather we've recently had. We'll give you a call to schedule an installation once your home has been readied for service. Have a good weekend.
4:26PM May 03, 2019
Jenni Rachels Campaign Owner
Hello, Julie. We are actively working in Three Way and hooking up members as quickly as we can. Fortunately, the nice weather has allowed us to increase our number of connections. We’ll give you a call as soon as your home is readied for service. We appreciate your support!
4:23PM May 03, 2019
Jenni Rachels Campaign Owner
Hello, Mrs. Crocker. Thank you for sharing your experience. We are working as quickly as we can to get all members who desire service connected. We are happy that you are looking forward to having Gibson Connect, and we are certain that you'll be pleased! Have a good weekend.
9:09PM May 02, 2019
Terry Tucker
Any updates for Medina area? I see crews in and around my area. I still have not seen my underground being marked/located or any progress. I am talking nicely with the wire hanging on my pole at the end of my driveway. Thanks for any information and would love TV programming as well. Need a beta tester?
11:15PM May 01, 2019
Julie Cole
I live in Three way in turner estates. Just wondering how long before I will have Internet?
12:04PM May 01, 2019
Harris Crocker
I am the wife of Harris I understand now why it’s has taken so long in getting the internet service the guys that where this morning to string the wire across the highway to electric pole could not complete the work because the guys that put the underground wire in didn’t leave enough wire to string the wire across the highway so that means that both crewmen will have to come back to complete the job. My husband could care less about the service I am the one wanting the service.
3:14PM April 30, 2019
Jenni Rachels Campaign Owner
Phase II has been approved! Visit https://www.gibsonconnect.com/gibson-connect-begin-phase-ii-fiber-buildout for more info.
2:21PM April 29, 2019
Jenni Rachels Campaign Owner
Hi, Timothy. Thanks for your question. The fiber will run with the electric lines. If your lines are currently underground, the fiber will be, too. If they are strung overhead, we will string the fiber overhead as well.
2:19PM April 29, 2019
Jenni Rachels Campaign Owner
Hello, David. We're so happy that you love your new service! I will look into your question and send you an email. Thanks for choosing Gibson Connect!
2:16PM April 29, 2019
Jenni Rachels Campaign Owner
Hello, Mike and Stephen. I wish I could offer you a time frame, however, it is difficult to predict. We are currently working on an update that will give you an idea of the type of work being done in your area. Thank you both for registering. I know that you'll be pleased with our products.
12:02PM April 29, 2019
Stephen Patrick
How long is it going to be before city of Dyer is connected ?
4:38PM April 26, 2019
Tim " Ozzy" Czernik
I wast to be EXCITED, according to the current status, GADSDEN IS AT 93% to goal, 15 more customers NEEDED... I have a major IMPORTANT question, where our house is located IS THE END of a power line across a field down from upper road (TOM DUNLAP) out in open. "HOW" is the wiring done UNDER GROUND or ALONG "WITH" the POWER line to our house? I had been told the "UPPER" part of TOM DUNLAP RD was actually HUMBOLDT, but ANDY MILLER told me, no it WAS GADSDEN too. it's all farm land SO wrapped along the power line seems the BEST option, yes?
3:21PM April 26, 2019
David Tanner
We received a bill for a partial mont, but we had been notified that our first month was free. We can’t talk to a person or find a way to see why we recurved a bill. Can you help? Thanks! David Tanner Love the new internet!!!!!!
11:21AM April 25, 2019
Mike Holden
if i may ask what is the time frame for trenton north?
10:06PM April 24, 2019
Jenni Rachels Campaign Owner
Thanks for the kind words, Steven. We are so happy that you are enjoying your service!
10:04PM April 23, 2019
Steven Winfrey
We were recently connected and I just want to say that we are thoroughly enjoying the service. Download speeds are consistently 240 or above. Upload speeds initially hovered between 100-150. These have slowly improved and upload speeds are now around 200-230 as of today. (All tests measured where through a hardwired connection). The connection has been solid. Gaming and video streaming experiences have been excellent. To everyone waiting, it is well worth the wait. Thanks, SW
4:20PM April 23, 2019
Rita Alexander Campaign Owner
Hi, Jeff. We're still working with our vendor to develop a high quality TV product. We've been testing it with a very small group to ensure it delivers a great experience when we launch. We're waiting for an update to address some issues now. We'll let you know more as soon as we can. Thank you for continuing to support us!
4:15PM April 23, 2019
Rita Alexander Campaign Owner
Hi, Richard. I'm working on an update for all of Phase I and hope to get it out within the next few days. Thankfully the weather has improved and our connection pace has picked up. We also have added to our Gibson Connect family. These new employees will help us serve our members faster and better. Thank you for your support and patience. I'll get more info out to you soon.
9:30AM April 20, 2019
Jeff Walters
Do you have any information available yet on the television packages/prices? Will there be a DVR option available? Thanks.
5:52PM April 18, 2019
Richard Fillak
Been a while since we've had a general update on construction progress for Medina . Would love to hear how progress is going. Maybe percentage of zone completed perhaps an updated projected finish date goal etc. Thanks Rich
11:45PM April 05, 2019
Mack P
Thanks, Jenni and congratulations on the grant for the Kentucky area.
4:34PM April 04, 2019
Jenni Rachels Campaign Owner
Hello, Michael. At this time, the start date for Trenton South and Phase II has not yet been set. We are still hard at work on Phase I and we’ll announce plans for Phase II as soon as they are approved by our board. We know that you and our other members need this essential service and we are doing everything possible to provide it as quickly as possible. We appreciate your support and ask for your continued patience.
4:32PM April 04, 2019
Jenni Rachels Campaign Owner
Hi, Terry. We are actively working in Medina and hooking up members as quickly as we can without jeopardizing quality. We’ll give you a call as soon as your home is readied for service. We appreciate your support… and so does your pole.
4:31PM April 04, 2019
Jenni Rachels Campaign Owner
Hi, Mack. We have been and will continue to seek out grant opportunities throughout our service area. We were actually awarded $1.22 M from a Federal Communications Commission Connect American Fund II (CAF II) reverse auction. It specifies $41,000 per year for ten years to be used for our Kentucky service area. We were very happy to come to the Ponotoc Community Center and enjoyed speaking with and educating members on the project. If you want to share information with your neighbors, we can equip you with materials. We appreciate your support!
8:53AM April 03, 2019
Michael Siegler
Jennifer, I see where Trenton South is still at goal accomplished. Any idea when they will start phase I in our area? thanks
7:31PM April 02, 2019
Terry Tucker
Any updates for us on Blackmon Street in Medina? I gave the fiber on my pole a pep talk, maybe it will help.
8:58PM April 01, 2019
Mack P
I am in the Fulton zone are their any ideas on where to look for grants for Kentucky? Also thanks to you all for coming to the Fulton Ponotoc Community Center to help inform and to answer questions. Is there more I can try and do to get the word out?
4:47PM March 29, 2019
Jenni Rachels Campaign Owner
Hello, Jeremy. We have been working in the Rutherford substation. Specifically, we have installed the new substation house, provided electric power to the house and installed a backup generator. Currently, we’re working to install the OLT electronic equipment which will light the fiber. (The light provides the internet data.) Our contractors have completed most of the middle-mile overhead construction. Next they will engineer the fiber splicing design. Once this part of the engineering design is completed, it will be ready to be spliced. After the splicing is completed, we will run the service drops, and finally we will do the in-premise installations. It’s still too early to provide details about the timing, but we will keep you posted. Have a great weekend!
4:46PM March 29, 2019
Jenni Rachels Campaign Owner
Hi, Kristen and Robert. At this time, the start date for the Gadsden grant area and Phase II has not yet been set. We are still hard at work on Phase I and we’ll announce plans for Phase II as soon as they are approved by our board. We know that you and our other members need this essential service and we are doing everything possible to provide it as quickly as possible. We appreciate your support and ask for your continued patience.
4:46PM March 29, 2019
Jenni Rachels Campaign Owner
Hello, Misty. Our contractors have completed the aerial engineering design for the Ridgely/Tiptonville/Samburg area. They also have completed some of the aerial middle-mile construction. Next, our contractors will engineer the fiber splicing design, splice the fiber, run the service drops, and finally do the in-premise installations. It’s still too early to provide details about the timing, but we will keep you posted. The good news is that we’re making steady progress and those members who are connected are very happy with their service.
11:19PM March 21, 2019
Jeremy Corbin
What's the timeline looking like for the Dyer area?
6:40PM March 21, 2019
Robert Griggs
Ditto on what Kristen asked below
4:34PM March 19, 2019
Kristen Wood
Now that Gadsden was awarded this latest Grant will we be included in the phase 2 buildout? Thanks!
1:13PM March 18, 2019
Misty Barker
Any eta on the Tiptonville zone and my address?
2:31PM March 14, 2019
Jenni Rachels Campaign Owner
Hi, Donald. We don't have anything to share just yet, but we hope to very soon. We'll communicate it as soon as everything is finalized.
2:26PM March 14, 2019
Jenni Rachels Campaign Owner
Hello, Michael. You are eligible and in the Trenton south zone. We've updated our records to reflect that you live on Humboldt Gibson Wells Rd. Regarding the state broadband grant, the recipients have not yet been announced. We appreciate your interest and support!
4:25PM March 13, 2019
Donald Hubbard
Jenni, Anything to share regarding television service? Thanks, Don Hubbard
3:52PM March 13, 2019
Michael Siegler
I was also curious about the Federal Grant for Gibson County. Did we end up getting that as well? thanks
3:46PM March 13, 2019
Michael Siegler
Jenni, We are not on Gibson Wells Brazil Road. We are on Humboldt Gibson Wells Rd. Does that make a difference? thanks
10:07AM March 12, 2019
Jenni Rachels Campaign Owner
Hello, Tony. Thank you for registering! Maury City is currently at 44% of its goal with 225 registrations needed. We are currently working on Phase I of our buildout. It includes the zones that first met their goals (Medina, Three Way and Dyer) and the area covered by a broadband grant (Tiptonville, Ridgely and Samburg). Please encourage your neighbors to register to help Maury City reach its goal. You can keep up with the progress by clicking on the "Zones" tab above. We appreciate your support!
9:43AM March 12, 2019
Tony Hudson
Good morning, I just registered,how long will it be before I find out I can get activated,or is Maury City is up and running???. Really want the service
3:57PM March 11, 2019
Jenni Rachels Campaign Owner
Hello, Michael. I apologize for the confusion. I failed to include “Humboldt” in your address when searching. Those who live on Gibson Wells Brazil Road live within WK&T’s service territory, making them ineligible. You are actually in the Trenton South zone. It has already met its goal. Congratulations! Next, our board will vote to move forward with Phase II of the buildout. At that time, we will be able to provide expected timelines for the zones included.
3:57PM March 11, 2019
Jenni Rachels Campaign Owner
Hello, Edward. Gadsden is so very close, and we believe that it will reach its goal soon. Please continue to encourage those in your zone to register.
1:47PM March 11, 2019
Michael Siegler
Jenni, I saw your response to my question. I am most definitely in your area. We are Trenton North not KY. So can we find out the status for the Trenton North area? We are on Humboldt Gibson Wells Rd Humboldt TN 38343.
7:37PM March 08, 2019
EDWARD PACK
With just 30 more people needing to sign up in Gadsden. Do you think we will get the service? It is desperately needed in our area. We are one mile from the Charter Tower. Please assist us if you can. We are dying over here with Direct.
8:45AM March 08, 2019
Jenni Rachels Campaign Owner
Hello, Roger. The goal percentages and numbers are updated automatically. We show that 11 members have registered in your zone since January 1, 2019. We genuinely appreciate your support of this program and thank you for encouraging registrations.
8:35AM March 08, 2019
Jenni Rachels Campaign Owner
Good morning, Amen. We are sorry that we can't serve you, but we must abide by the law.
8:27AM March 08, 2019
Jenni Rachels Campaign Owner
Hello, Michael. Unfortunately, state law will not allow us to serve our members who are in West Kentucky and Tennessee Telecommunications Cooperative's (WK&T) service area, and your address falls within their zone. Please still register your interest by completing the form at right. Doing so will not make you eligible for service or obligate you to service, but it will allow us to keep you informed should you become eligible. If you are a Gibson EMC member who is not served by WK&T, and you believe you should be eligible for Gibson Connect service, please call us toll-free at 1-844-859-6767 or call/stop by your local Gibson EMC member service center. We appreciate your interest.
11:30PM March 07, 2019
Roger Walker
How often do you update the % to goal and # more needed for each zone? We are pushing for registrations in our area and believe we are getting new registrations, but our numbers are not updating.
11:29AM March 07, 2019
Amen Rogers
Why is the state protecting a area?
8:47AM March 07, 2019
Michael Siegler
The comments below are helpful but are there any new more updates to post? I am on Humboldt Gibson Wells Rd and would really like to know the status for our area as well. thanks
9:08AM February 27, 2019
Jenni Rachels Campaign Owner
Hello, Robert. We anticipate the grant awards to be announced by Tennessee Department of Economic and Community Development around mid-March.
8:27AM February 27, 2019
Jenni Rachels Campaign Owner
Hello, Keviin. Great questions. Our goal is to provide broadband to all of our eligible members over time as we have a universal service commitment. Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee) are eligible for Gibson Connect services. We set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections. We used all of this information to arrive at the participation level we’d need to require for the fiber buildout to be financially feasible.
10:01AM February 26, 2019
Robert Griggs
Is there an update on the status of the broadband grant that was applied for in the Gadsden area? I thought I read that the winner would be announced close to this time. Thanks
10:41AM February 23, 2019
Keviin O'Neill
You show 200 more to reach the goal for Arlington. Will there come a point where you determine that you won't make the goal and abandon this sector? Are there actually still 200 more subscribers in the Arlington sector?
7:59PM February 21, 2019
Tim " Ozzy" Czernik
THANK YOU, Jenni Rachels
10:40AM February 20, 2019
Jenni Rachels Campaign Owner
Hello, Jeremy. Fiber has been installed in your area, so the next step will be splicing it. After it is spliced, we'll call or email (based on the selection you made during registration) you to schedule an in-home installation.
10:35AM February 20, 2019
Jenni Rachels Campaign Owner
Hi, Misty. Our contractors have completed the aerial engineering design for the Ridgely/Tiptonville/Samburg area. At this point, they also have completed some of the aerial middle-mile fiber to be constructed. Next, our contractors will engineer the fiber splicing design, splice the fiber, run the service drops, and finally do the in-premise installations. It’s still too early to provide details about the timing, but we will keep you posted.
8:15AM February 20, 2019
Jeremy Roe
They have done my drop and attached the box to my house. When will they be through to connect my service. I live in summerfield subdivision in medina.
7:12PM February 19, 2019
Misty Barker
Any eta on Tiptonville, and is that y’all working in ridgely?
4:49PM February 19, 2019
Jenni Rachels Campaign Owner
Hello, Jennifer. As you probably know, Trenton North has met its participation goal. This puts it in an excellent position to be included in Phase II of our broadband buildout. Unfortunately, it's too early for us to say when Phase I will be completed and when Phase II could begin. I wish I could be more specific, but we don't want to overpromise and underdeliver. As you may have read, we've had significant delays due to problems with our initial engineering design consultant and with the record-breaking rainfall. We are pushing the project forward as quickly as we can. We will communicate more information as soon as we know more.
4:45PM February 19, 2019
Jennifer Moody
Just curious when you will be installing in Trenton north
10:26AM February 15, 2019
Jenni Rachels Campaign Owner
Hi, Timothy. Your area is very close to reaching its goal. Gadsden is currently at 84 percent of its goal with only 36 registrations needed! We are still working on Phase I of our build which includes the three zones that first met their goal (Medina, Three Way and Dyer) and the area covered by a broadband grant (Tiptonville, Ridgely and Samburg). We will not begin building Phase II until we complete Phase I. Once your zone reaches its goal and has been assigned a phase, we will contact you with more information. We appreciate your support and look forward to serving you!
8:13AM February 15, 2019
Tim " Ozzy" Czernik
Ms Rita? I don't know if you are the ONLY Campaign Owner for my area, but I just hope SOON we do get connected. I being out "LAST ON A LINE", out of GIBSON County into CROCKETT County... had VERY LIMITED INTERNET service..SATELLITE ONLY. I'm sorry to "seem" to KEEP asking, BUT.. WOW.. I really am BELIEVING, GIBSON CONNECT will be a GODSEND. "Right"? I see we HAVE been wetter than average.. for some "CLIMATE CHANGE (OXYMORON) OR GLOBAL COOLING-WARMING"... etc. etc. etc. I UNDERSTAND the grounds out here ARE way too sift.... I'm just EQUALLY EXCITED as well as disappointed waiting. THANK YOU.
4:51PM February 11, 2019
Jenni Rachels Campaign Owner
Hi, Harris. Your order has been changed back to 250 Mbps. Let us know if we can do anything else.
4:49PM February 11, 2019
Jenni Rachels Campaign Owner
Hello, Terry. As I just mentioned in a previous reply, it is difficult to determine when we'll be able to provide service, especially considering the wet ground. We should, weather permitting, be able to connect members on Blackmon Rd. within a month.
4:42PM February 11, 2019
Jenni Rachels Campaign Owner
Hi, Jeffery and James. Sunnyslope and Graves Loop are both on feeder 344, which means that all of the main line splicing still needs to be done. It is difficult to give a timeline because the rainy weather. Our best guess is that it will be another three months before we begin in-home installations in your area. We appreciate your patience and support!
4:34PM February 11, 2019
Jenni Rachels Campaign Owner
Hi, Donald. We appreciate your feedback and are glad that you received satisfactory service! I hope you are still enjoying your fast download and upload speeds!
7:57PM February 08, 2019
Harris Crocker
Rita Alexander please change my internet order back to the 250 mbp for $49.95 a month it’s been so long in getting the service
8:56AM February 07, 2019
James Chandler
Yes I live on 84 graves loop road the cable is on the side of my house when are they going to do the installs thanks Chris chandler
1:49PM January 30, 2019
Terry Tucker
Any estimate on when I will get the service? Have had finer on pole for some time now. I have been very patient. Seeing others enjoy fast speeds at a good price all the while the "other guys" can get it done for the same price. I have been a strong supporter but ...
9:05AM January 30, 2019
Jeffrey Hopper
When will you start installing at our subdivision this the Sunnyslope Dr area by the Cajun cookers and the Maverick
4:36PM January 28, 2019
Donald Hubbard
Wow. I got hooked up to the gigabit service last week. I just downloaded a 2 hour and 13 minute HD movie from iTunes to my Mac in 1 minute and 41 seconds. Fast service and the guy that did the install was very courteous and made sure the install was done right.
12:51PM January 28, 2019
Rita Alexander Campaign Owner
James and Gloria, ultimately we hope to be able to provide access to all eligible Gibson EMC members. Through this site, our members are guiding the order of our build. Please continue to encourage your friends and neighbors to register. This will be truly fast and reliable internet service!
5:39AM January 26, 2019
James & Gloria Mckinnie
We are in a zone where most resident can get fiber service from another provider, but we live in the rural part of the zone, what happens if a zone do not reach 100%?
3:40PM January 24, 2019
Jenni Rachels Campaign Owner
Hi, Andy. We appreciate your offer and will pass along that info.
3:36PM January 24, 2019
Jenni Rachels Campaign Owner
Hello, Jennifer. First, congratulations on Trenton North reaching its goal! That is a big accomplishment. We are currently working on Phase I of our build. It is made up of the three zones that first met their goals (Medina, Three Way and Dyer) and the areas in which we received a broadband grant (Tiptonville, Samburg and Ridgely). We will not begin building Phase II until we complete Phase I. We wish we could get everyone hooked up quickly, but serving an area that spans parts of 12 counties is a big job that will take time. It will definitely be worth the wait, though! We’ll get in contact with you as we near construction in your area.
3:24PM January 24, 2019
Jenni Rachels Campaign Owner
Hello, Jeff. We are so happy to hear that you are enjoying your service! We're close to finalizing the TV plan and expect to announce the the packages and effective dates in March.
3:19PM January 24, 2019
Jenni Rachels Campaign Owner
Hi, Julie. We are completing work by feeders. Your home is on feeder 344. We have done some aerial work in your area, but we have not yet begun splicing. Once splicing has been done, we’ll call to schedule an in-home installation. We’re looking forward to serving you.
3:16PM January 24, 2019
Jenni Rachels Campaign Owner
Hi, Steven. Thank you for your support and understanding. We’re excited for the new opportunities and quality of life it will bring, too!
3:14PM January 24, 2019
Jenni Rachels Campaign Owner
Hi, Donald. Thanks for the kind words. We appreciate it!
3:13PM January 24, 2019
Jenni Rachels Campaign Owner
Hello, Randy. I have checked your account status and see that you’ve already been scheduled for an in-home installation. We appreciate that you have chosen Gibson Connect and believe that you’ll be very pleased with our service.
4:49PM January 23, 2019
Andy chandler
Rita and/or Jenni, I am seeing some comments that customers are wanting to know when they will be getting service and have drops to their homes with boxes installed. If you guys are needing help getting the in home networking provided from the ONT in to the home please contact me. Our company is established and willing to help.
10:25PM January 22, 2019
Jennifer Petty
Hello! I'm in the Trenton North zone (close to what was formerly Diamond Oaks Golf Course) and I see where we've finally reached 100%. I sent in my registration last year sometime (I don't recall exactly when, but it's been several months) and I haven't received any updates as far as my area having met it's goal. I'm glad to know it's been met. Is there any projection of when we could expect installation and what kind of installation? Is there a map that shows your progress?
9:27PM January 19, 2019
Jeff Walters
We have really been enjoying our new internet service here on Esquire Peek Rd. Thank you Gibson Connect! Just wondering if there was any word on the Television packages yet?
2:36PM January 17, 2019
JULIE WISER
Any time frame when Barnes Rd. Will be up and running?
9:34PM January 16, 2019
Steven Winfrey
I know many of us are excited and I'm personally very eager to be connected. However, if it takes longer to get the infrastructure done right, I don't mind waiting a little while longer. I know there will be challenges starting out, but I'm thankful for what will ultimately be reliable, stable internet at 250 Mbps down and UP! I broadcast game-play from Xbox so the upload speed matters greatly to me. I'm excited for the new opportunities and quality of life this service will bring. Thanks for providing this service to our community!
6:56PM January 14, 2019
Donald Hubbard
Woot! They buried the service line to my house today in Turner Estates. There were people working on the poles all weekend and after dark tonight. Glad to see the progress.
4:42PM January 14, 2019
Randy Seymore
I like so many here are tired of all the run around and no answers. I have the Ariel drop and the cable is run to my house. I cant get an answer as to any type of timeline as to when I will be connected. First it was a bad contractor now it's the weather.. if I used these kind if excuses I would be out of a job. I understand things happen but we have been promised a service for over a year and a half. Please fund out something. Finish one area before jumping to the next.. will it be this summer, this fall ,next year... needing answers.
10:00AM January 14, 2019
Rita Alexander Campaign Owner
Hi, Ty. I wonder too. I'll share your comment with our VP of Operations. The record-setting wet weather we've experienced this year has slowed down our ability to dig the underground service drops. I'm waiting for my underground service to be run too. We do have quite a few overhead service drops to run, so we've been busy getting this work done when we can't dig without destroying our members' yards. Thank you for your suggestion and for your support of Gibson Connect!
9:03AM January 14, 2019
Jenni Rachels Campaign Owner
Hello, Cindy. You have in fact registered twice. We will refund one of your registration submissions. You are in the Humboldt/Gibson zone. It is currently at 89% of its goal with 53 registrations needed. We are currently working on Phase I of our build. It includes the zones that first met their goals (Medina, Three Way and Dyer) and the zones who are covered by a broadband grant (Tiptonville, Samburg and Ridgely). Once your zone reaches its goal and has been assigned a phase, we will contact you with more information. In the meantime, if you have any questions, please call your local Gibson EMC member service center, and we’ll be happy to help. We appreciate your support and look forward to serving you!
2:15PM January 13, 2019
TY JONES
How do places like Seattle with wet weather year round ever get any cables laid? It may be wet till summer time comes honestly. May be time to think outside the box or bring in a wet weather company.
11:54AM January 12, 2019
Cindy Bland
I've paid 20$ twice and still haven't heard nothing can so.eone please just send an email cm anything
2:49PM January 10, 2019
Jenni Rachels Campaign Owner
Hi, Brandi. I will check on this and get back with you.
2:45PM January 10, 2019
Brandi Privett
I was told that they are completed with Richmond Subdivision in Medina but I along with numerous neighbors still have no connection. They have run the underground wiring and have even mounted the box on the outside of my home yet I have not received any correspondence or a phone call to have anything installed.
11:43AM January 07, 2019
Jenni Rachels Campaign Owner
Hello, Doug. I am very sorry, but at this time I can’t provide specifics about when we’ll be able to get service to you. We've experienced delays with a former contractor and unusually wet weather, so we do not want to over-promise and under-deliver. We are working in your zone and we will contact you as soon as your home is ready for installation. We appreciate your patience and support!
11:37AM January 07, 2019
Jenni Rachels Campaign Owner
Hi, Victor and Kellie. I’m so sorry, but all the rain we’ve received has delayed much of our work on underground service drops. We don’t want to cause undue damage to your and our other members' yards. To keep our contractors working and to continue progress, we are building aerial drops when we are unable to dig. We will contact you as soon as we can run your service drop and your home is ready for installation. We also will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.
10:58AM January 07, 2019
doug goodrich
Any timeline available on Lewis rd area in Medina
9:47AM January 06, 2019
kellie wilding
I have a similar question to others here. I was a Zone Champion and encouraged many of my neighbors to sign up for the program. Now I see them receiving their aerial drops while no news of our underground drops. When might we expect the underground drops in the Barnes and Ridge Road Areas?
12:55PM January 01, 2019
Victor Sanchez
Or my internet that is?
12:55PM January 01, 2019
Victor Sanchez
Hey, I was wondering when my area will be getting it’s underground drop in. I’m tired of having to go to the library when I need to use the internet. Wasting gas and money going back and forth. Haha
5:26AM December 31, 2018
Jenni Rachels Campaign Owner
Hello, Larry. We appreciate your feedback!
6:36PM December 28, 2018
Larry Ahlquist
Just got our underground drop in today in Tuner Estates. Your contractors did a very Professional job ! It will be really great to get an internet with the Latest state of the arts that will work!! Looking forward to the final install. THANKYOU !
4:22PM December 28, 2018
Jenni Rachels Campaign Owner
Hi, Tracie. Unfortunately, I cannot give you a projection of when specific work will happen at your home, because there are so many variances (such as weather) involved. I can, however, tell you that we are starting work at the substation and moving out on circuits. Work on circuits is done in phases. On your circuit, we currently have the overhead construction complete and splicing, service drops and installations are underway. We'll give you a call to schedule your in-home installation once the service drop is complete. We are looking very forward to serving you!
4:05PM December 28, 2018
Tracie Claybrook
Greetings, when will they start digging for people who have underground services? Our area has been marked.
5:57PM December 27, 2018
Rita Alexander Campaign Owner
Larry, we're working on TV packages that we expect to roll out to our Gibson Connect subscribers in the spring. As soon as we have all of the details worked out, we'll communicate them to you.
12:11PM December 27, 2018
Rita Alexander Campaign Owner
Donald, our contractors have started doing some work in Three Way. I live in Turner Estates too and can't wait to get service! They are working near our subdivision, so hopefully it won't be much longer.
12:04PM December 27, 2018
Rita Alexander Campaign Owner
Timothy, we're still working on Phase I. The process is behind schedule due to problems with our engineering consultant and all the rain we've had this fall, so we still have a lot of work to complete with Phase I. Gadsden is at 80% and needs just 47 more registrations to meet its goal. Hopefully we can get these so your zone can be included in Phase II when we take that project before our board.
10:43PM December 24, 2018
Larry Ahlquist
Has Gibson Electric reached an agreement with JEA to provide the TV channels?
3:06PM December 19, 2018
Donald Hubbard
This question was asked about the drops in Turner Estates and I never saw a reply so I thought I'd repost it: 12:44pm November 30, 2018 Larry Ahlquist When are the drop contractors going to start in Turner estates , Three way ?
6:52PM December 13, 2018
Tim " Ozzy" Czernik
Disregard my last ..."thingy"... Any word? I have NOT seen any process in close to 2-3 MONTHS...? What can I do to HELP? THE VERY BAD "HUGHESNET" will n cease to be REQUIRED (stupid contract) in MARCH... and... ANYTHING?
6:49PM December 13, 2018
Tim " Ozzy" Czernik
HEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELLLLLLLLLLLLLLLLLLLLLLLLLLLPPPPPPPPPPPPPPPPPPPPPPPPPP! Anyone?
3:12PM December 13, 2018
Jenni Rachels Campaign Owner
Hi, Michael. You are located in the Trenton South zone that has already met 100% of its participation goal. Congratulations! We are currently working on Phase I of our build that includes the three zones that met their goals first (Medina, Three Way and Dyer) and an area covered by a grant that we were awarded (Ridgely, Tiptonville and Samburg). We will not begin Phase II until Phase I is completed. We will be able to better provide a timeframe for those included in Phase II once Phase I is near completion. We appreciate your support!
3:11PM December 13, 2018
Jenni Rachels Campaign Owner
Hello, Victor. We apologize for the delay. The good news is that we have begun to make good progress in Medina with the addition of our new engineering contractor. We are beginning work from the Mt. Zion substation and are moving out on four feeders. You are located on feeder 314 which means that we have most of the overhead work completed except a section of “downtown” Medina. Splicing on your feeder will begin soon, and service drops are underway. We appreciate your patience as we taken on this huge job, and we look forward to serving you!
3:09PM December 13, 2018
Jenni Rachels Campaign Owner
Hi, James. You have some great questions! I’ll have someone call to help you determine your best route.
4:04PM December 10, 2018
Michael Siegler
Was wondering if you have any time frames set for the Humboldt Gibson Wells Rd area. thanks
12:02PM December 08, 2018
Victor Sanchez
Just as everyone else, been waiting for you guys! I literally haven’t had any internet since you guys said it would by up soon (that was back in september). Just trying to figure out when you guys will be around our house so I can have an idea. Tired of not having any internet and I really don’t want to buy a year contract with some internet contractors...
7:47AM December 08, 2018
James Neal
For the TV service, what platform will GEC be using for content, i.e., a box? a smart TV/wi-fi enabled app? coaxial alone? Also, the drop to the house exterior will be fiber....from that point what will be used from there to the router/modem location inside the house? (I assume fiber)?? Looking to upgrade some TV's and whether should get "smart TV's" or not? Thank you.
4:13PM December 05, 2018
Rita Alexander Campaign Owner
Matthew, we do plan to offer a TV package and it can be bundled into one bill (with Internet and telephone). We will be doing some trials (a beta) in January and hope to be offering packages to you and our other members as early as February.
10:58AM December 05, 2018
Matthew Williams
What is the latest on the TV package? Are there still plans to provide a TV package? Would the TV/Internet be bundled together into 1 bill each month? Thanks
2:11PM November 30, 2018
Jenni Rachels Campaign Owner
Hi, Fancher. As you may know, we unfortunately had some problems with our former engineering consulting firm. These problems led to delays with our contractors (construction, service drop and installation) and pushed us into a rainy fall. Ultimately, we had to change our engineering consultant. The good news is that we have now begun to move faster. We’re taking each feeder/circuit and starting at the substation, we are working our way through the engineering, construction, service drops and installations. In the Medina zone we are working from the Mt. Zion substation and we have 5 feeders/circuits (314, 324, 334, 344, and 354). We currently have most of the overhead completed and underground is under construction on feeder 314. We also have most of the overhead completed on feeders 324 and 334. Overhead work on feeder 344 in Medina has been completed, and installations are currently underway on feeder 354. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!
1:52PM November 30, 2018
Jenni Rachels Campaign Owner
Hello, John. I can hardly wait to be connected too. We appreciate your willingness to help, but we will have to hook you up. You’re on feeder/circuit 344. At this point, we’ve done engineering and main line construction on your circuit. With network experience, I’m sure you understand that weather is also a factor. This has slowed down our ability to do service drops for members who have underground electric service. We certainly want to be sure we take care of your and our other members’ property. Also, our contractors have hired subcontracting work to help us make progress as quickly as possible. You’re correct that we did purchase a division of Jones Telecommunications (LitePipe) and Tony Jones, former owner is now working for Gibson Connect serving business members. If you’d like to speak with someone, please just call 855-4660 and ask for Jenni Lynn. I’ll take down your contact information and ask someone in the Gibson Connect operations group to give you a call.
1:40PM November 30, 2018
Jenni Rachels Campaign Owner
Hi, Terry. I wish I could be more specific, but the answer is maybe. We have connected and continue to connect members in the Medina zone. Your feeder/circuit number is 314. At this point, we’ve done engineering and main line construction on your circuit. Weather permitting, we should begin service drops within two weeks. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!
12:44PM November 30, 2018
Larry Ahlquist
When are the drop contractors going to start in Turner estates , Three way ?
11:57AM November 30, 2018
Jenni Rachels Campaign Owner
Hello, Guy. We have already done some work in the Dyer zone. Our process works like this: First, our engineering consultant creates prints following a main feeder from our substation to your home or business. Next, our construction contractor takes the prints and builds out the fiber system along the main feeder. Then, our service drop contractor puts in the service drop from the road/street to the exterior of your home/business. Generally, if electric is overhead, the fiber is overhead; if electric is underground, the fiber is underground. Finally, we contact you to schedule your home’s or business’s installation and our installation technicians (some Gibson Connect employees and some contractor employees) perform the installation. Unfortunately, I cannot provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former engineering consultant and we don’t want to over-promise and under-deliver. We are doing aerial construction, but it will be a while before we begin installations in the Dyer zone. We will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. We appreciate your help in spreading the word. Please know that we are working diligently to you service as quickly as possible. It will be well worth the wait!
11:49AM November 30, 2018
Jenni Rachels Campaign Owner
Hi, Jeff. I am sorry that you did not receive the email update. I looked up your email address on file and have resent it. Have a good weekend.
8:09AM November 30, 2018
Charles Coplin
When will Dyer start to install?
7:18PM November 28, 2018
Jeff Walters
I would like to thank Gibson Connect and all the Contractors working hard to provide us with high speed fiber based internet. Our home installation was done Monday and so far everything has worked great....Thank you!!!!!!!
2:01PM November 27, 2018
John Moore
I am wondering the same thing.... I have at least some networking experience. I've never worked on main lines like these, but I have worked in businesses with Fiber and Ethernet. If y'all can't connect to my house by the end of the year, could I try to do it myself? Also, who is the new contract workers that y'all have hired. I believe before that it was Jones Telecommunications was it not? Is there anyway that I could speak with the new workers?
4:46PM November 26, 2018
Terry Tucker
I am wondering if getting connected in 2018 will happen? We have had our service loop hanging on the pole by the street for weeks. I see where some in Medina already have service. Estimated timeframe for connections or trenching?
10:23AM November 23, 2018
Fancher Sargent
Any update on when they will be connecting homes down Baker's Chapel Rd? :)
8:46AM November 23, 2018
Guy Maxwell
Any update on Dyer construction would be appreciated. I know there has been a good bit of cable hanging going on. I have a coil of wire/cable hanging on a pole in front of my house. What does that mean as far as how close we are getting? In fact, lots of coils on lots of poles in front of houses. Still trying to get others to sign up (mainly in other areas now as most folks I know around here are in), but getting lots of wanting to wait till "they get someone actually on it" responses. Just thought of something...this could be a tremendous Christmas present from you guys if it works out. LOL!
6:45PM November 21, 2018
Jeff Schultz
Jenni, no I have not received an email per your response on 11/9, to my questions. If I could get that, it would be great
9:23AM November 21, 2018
Jenni Rachels Campaign Owner
Hi, Phillip. There will be no extra charge for the cable run to your house. Trenton North only needs 16 registrations to meet its goal! Please encourage your friends and neighbors to register!
9:21AM November 21, 2018
Jenni Rachels Campaign Owner
Hi, Misty. We plan to begin construction in Samburg, Ridgely and Tiptonville this winter. We will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.
9:18AM November 21, 2018
Jenni Rachels Campaign Owner
Hi, Timothy. We appreciate your enthusiasm, and we are ready to serve you, too! Gadsden has done very well, and as you mentioned, it needs less than fifty registrations to meet its goal. Please continue to encourage your friends and neighbors to register.
9:08AM November 21, 2018
Jenni Rachels Campaign Owner
Hello, Larry. We will not begin work on Phase II zones until Phase I is complete. Once Phase II zones have been determined, we will be able to provide an estimated time frame. We appreciate your interest and look forward to serving you!
9:04AM November 21, 2018
Jenni Rachels Campaign Owner
Hi, Julie. We are still working in your area, but I cannot provide an estimated installation date at this time. We do have the overhead cable hung, and we'll have a Gibson Connect representative call you once the service drop has been made. At that time, we'll schedule your in-home installation. Thank you for your support!
9:40AM November 20, 2018
phillip lennox
was wondering i live in north trenton and when our goal is reached my house is roughly 200 yards off the road will i be charged extra for the cable run to mu house
5:41PM November 15, 2018
Misty Barker
Any news on tiptonville?
7:00PM November 12, 2018
Tim " Ozzy" Czernik
So, as of NOVEMBER 11, 2018 GADSDEN is 79% / need 49 more. I have been impatient ever since I signed up... BUT "PLEASE" EVEN a LITTLE good news would help." HELP ". Can ANYONE offer ENCOURAGING POSITIVE news?
1:04PM November 12, 2018
Larry VanDerRoest
When will construction start for Trenton south
8:39PM November 11, 2018
JULIE WISER
Do you have an idea when install can be done on Barnes Rd? The cable has been hung.
5:45PM November 09, 2018
Jeff Walters
We got our service drop today on Esquire Peek RD. Now we’re getting excited! Can’t wait for the installation.
5:33PM November 09, 2018
Jenni Rachels Campaign Owner
John and Jeff, you should have received an update in your email inbox yesterday. If you did not get it, please let us know. Unfortunately, I can’t provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former contractor and we don’t want to over-promise and under-deliver. We are working in your zone and we will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. In regards to the map suggestion, it is a great idea and we are exploring how we might be able to accomplish this. Currently, we do not have the ability to share a map of the areas in which we are working. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.
6:07PM November 05, 2018
Jeff Schultz
I, like John Moore, am looking for an update. I also like the idea of the build out map so we as consumers can see what is being done that I read on one of the other comments below. Obviously an exciting time for us country folks to get real internet service. I’m off Bakers Chapel Rd, being on Barnett Rd. Update when you can please. Getting antsy!!
3:08PM November 05, 2018
John Moore
Hi! I know y'all have to be tired of us asking, but is there any idea on when you'll be contacting us on Bakers Chapel Rd? I know that we're somewhere between tomorrow and around 6 weeks, but I would like to have a better idea.. It would be nice if y'all could even just update us on where construction is happening. I follow y'all on social media, but not much happens on there. Is there any way to expedite the process? Would it help if we dig trenches or move the cables ourselves? I am really needing this service as soon as possible. Thank you for your time and patience.
9:30AM November 02, 2018
Jenni Rachels Campaign Owner
Hi, Michael. Phase II has not yet been determined; this will come after the completion of our Phase I work (in Medina, Three Way, Dyer and Lake County). Next, the other zones that have met their participation goals will go to the board for approval of Phase II financing. We expect to go to the board for Phase II approval in the first quarter of 2019. We also expect to construct Phase II in 2019. We're really happy that your zone has met its participation goal!
9:17AM November 02, 2018
Michael Siegler
Not that Trenton South has met its goal, how long before construction for us? I'm SOOOO excited!!!!
9:49AM November 01, 2018
Jenni Rachels Campaign Owner
Good morning, Cody. Construction has already begun between Rutherford and Dyer. Unfortunately, an unusually wet fall and a change in our engineering firm has put us a little behind. We are hopeful that we'll be able to accelerate our progress and get close to our target. We appreciate your support and look forward to serving you!
9:43AM November 01, 2018
Jenni Rachels Campaign Owner
Angela, Trenton North is currently at 94 percent of its goal with only 25 registrations needed. Please encourage your neighbors to register!
9:40AM November 01, 2018
Jenni Rachels Campaign Owner
Hi, Tracie. The contractor we are using has different crews assigned for aerial vs underground. I have checked your registration, and you are currently registered for 250 Mbps and residential phone. I have also deselected the anonymous portion, so you should now be able to find yourself under the list of supporters. We appreciate your support and are looking forward to serving you!
9:33AM November 01, 2018
Jenni Rachels Campaign Owner
Good morning, Adrienne. Unfortunately, serving an area spanning 12 counties will take some time to build. The good news is that we are continuing to see progress, and our ultimate goal is to serve 100 percent of our eligible members. We will need the continued support of our members to guide this process.
9:30AM November 01, 2018
Jenni Rachels Campaign Owner
Hello, Roger. The zone goal numbers update automatically with each sign in. We appreciate your effort in encouraging your neighbors to register. Those of you who have taken the time to talk with others about this service is the reason that we currently have nearly 7,500 members registered. Thank you so much for your support of Gibson Connect!
11:09PM October 31, 2018
Cody Brennan
I have seen comments stating that Dyer will hopefully have construction begin in late summer, and rollout beginning in November/December. Are there any updates at this time because it is November tomorrow and we are anxiously awaiting this service.
4:20PM October 31, 2018
Angela Herndon
Where does Trenton north stand? I can only get whisper if I sign 2yr contract, but a $200 poll for height to put dish on and pay the connection/first month $160. I need internet!!! Is there anywhere to get internet on bradford hwy until we get Gibson connect without all the hassle???
9:37PM October 29, 2018
Tracie Claybrook
Greetings, I have noticed that my neighbor is getting their line ran today which theirs is above ground utilities & mine is underground, is this a factor? However, I have not heard anything regarding my services & we signed up around the same time. Also my name isn’t listed as a supporter on the page.
3:34PM October 29, 2018
Scott Shell
We have been signed up for a very long time. What if we don't meet our goal? I see we need we still need 244 people to sign up in our zone. I don't even think that many people live out our way. Are the zone charts updated? Thanks!! Adrienne Shell
11:45PM October 25, 2018
Roger Walker
How often are the numbers on the Zone tab updated? I have been working hard to get the word out to people in my zone and believe we have some new subscribers... but the numbers on the Zones map have not updated.
8:43AM October 23, 2018
Jenni Rachels Campaign Owner
Hi, Ty. No; we don’t have a map at this time. However, we think it’s a great idea and we’ve discussed trying to make this happen. We’ll do a post to our Gibson Connect Facebook page if we can work it out. Thank you for your continued support and for the excellent suggestion!
11:49PM October 22, 2018
TY JONES
Do you have a map you could post to keep people updated on areas being worked on? Even a rough copy you guys have would be cool to be able to check.
5:22PM October 22, 2018
Jenni Rachels Campaign Owner
Hello, Jeff. You will be receiving correspondence from us soon regarding service drops. Weather permitting, we expect installations to be made in your area within 2-6 weeks. We are also finalizing our t.v. packages, and they should be ready to roll out in December. We think you'll be pleased! Thank you for your support of Gibson Connect!
5:18PM October 22, 2018
Jenni Rachels Campaign Owner
Hi, Larry. We currently have the overhead fiber constructed, and you will be receiving correspondence from us soon regarding the next steps. Weather dependent, we may be ready for installations in your area within 4-10 weeks.
5:16PM October 22, 2018
Jenni Rachels Campaign Owner
Hello, Sharon. We have already begun work in the Tiptonville substation, and engineering is well underway. We expect construction to begin this winter. We appreciate your support and look forward to serving you!
5:14PM October 22, 2018
Jenni Rachels Campaign Owner
Hi, Susan. Delivering service over a 12-county area is a big job that may take several years to complete. However, we do not expect for it to take that long. Of course, as zones reach their participation requirements we will provide more specifics regarding timelines. We will continue to seek and apply for state and federal grants as they become available. Please continue to encourage your friends, family and neighbors to register so your area can get closer to its participation goal!
8:55PM October 21, 2018
Jeff Walters
Are there any updates on Esquire Peek road having drops and insatalltions sceduled? Also wondering if you guys had came up with a television offering yet ? We would really like have another option instead of satellite.
5:54PM October 21, 2018
Larry Ahlquist
Any idea when you will be installing drops and turning customers on in Turner Estates three-way Tennessee? Tks Larry Ahlquist , 19 pleasant oak . Cv
7:09AM October 14, 2018
Sharon McFarlane
I live on Church St in Tiptonville and was wondering when the drops will begin here. Excited about the change and looking foreword to local internet and service.
3:45PM October 08, 2018
Susan Dunphy
Oops I meant in the northeast part of obion county?
3:44PM October 08, 2018
Susan Dunphy
So is it going to take 5 to 10 years to get this high speed internet in the northwest part of obion county around South Fulton?
2:33PM October 04, 2018
Jenni Rachels Campaign Owner
Hi, Guy. Dyer is served by the Rutherford substation. Thank you for your interest!
2:32PM October 04, 2018
Jenni Rachels Campaign Owner
John, we are already finished with the overhead work in Three Way, and we are currently working on the underground. We'll also have to make the service drops and do the splicing before we can schedule an in-home install. We hope that this work can be done in about three weeks.
12:31PM October 04, 2018
Guy Maxwell
I know you are starting at the substations. Where is the substation in Dyer? Cant wait to get this service!!!
10:08AM October 02, 2018
John Moore
I see where they have the hard line looped on the poles on Baker's Chapel Rd. Any rough estimate on when they'll make the drops? Thank you for all of your support!
2:43PM September 28, 2018
Jenni Rachels Campaign Owner
Hi, Kevin. Our engineering contractors are already working in the area! We expect construction to follow in the next few weeks. Thank you for your support of Gibson Connect!
11:05AM September 28, 2018
Kevin Stallings
Hello, is there any update on when construction will be begin in Dyer? Can't wait to get off Spectrum.
4:23PM September 27, 2018
Jenni Rachels Campaign Owner
Hi, Donald. We're finalizing packages, cost and the technology platform at the moment. We are hopeful for a November/December roll out. We'll be sure to notify everyone who has already registered for Gibson Connect services once it is available. Thank you for checking, and have a great afternoon!
4:19PM September 27, 2018
Jenni Rachels Campaign Owner
Hi, Jeff. Yes, we have already connected a handful of members who are already using the service! As soon as the weather breaks, we'll be able to continue working to increase the number of members who are connected. Density is not a significant factor when determining where to build. We are beginning at the substation and moving out. The availability of the contractor's resources are also a factor when determining where we work. Regarding the service drop, we will try to keep the window as short as possible. We expect to be able to complete an in-home installation within a couple of weeks of the service drop being made. We appreciate your support and patience. We know that our members are anxious to get service, and we are ready to provide it to you!
4:02PM September 27, 2018
Donald Hubbard
Jenni, Any information to share regarding plans for TV offerings?
5:53PM September 25, 2018
Jeff Walters
Jenni... I see in your most recent response that you say connections have began around the Mt.Zion Substation in Medina. Does this mean there are customers actually connected and currently using the service? I’m wondering as connections are being made will the focus first be in the larger subdivisions or will there be multiple crews working the smaller populated areas such as Esquire Peek and the surrounding areas? Last question...once a service drop has been made at an address what will the time frame be between the service drop and the actual in home installation? Thank you!
3:29PM September 25, 2018
Jenni Rachels Campaign Owner
Hi, Flora. We have begun connecting members around the Mt. Zion substation in Medina. They are working their way out from there. Many factors make it difficult to predict when we will be installing in a particular area, but if you have already registered, we will contact you to schedule an installation.
10:32AM September 24, 2018
FLORA Claybrook
I would love to know if you have any update on when they will be calling to install the internet service.
4:26PM September 21, 2018
Jenni Rachels Campaign Owner
Hi, Jeff. Our contractor crews are currently working in Saddle Tree and Winchester Place subdivisions in the Medina-Three Way area. We'll contact you once we are ready to build a service drop, and then we'll schedule an in-home installation. We certainly are looking forward to providing this service, and we're getting closer and closer to doing so. Thank you for your support!
4:09PM September 21, 2018
Jenni Rachels Campaign Owner
Hi, Christina. We have made a lot of progress in Richmond. We will soon begin service drops, and we'll email you before we build one to your house. Soon after, we'll schedule your in-home installation. Thanks for your interest.
3:42PM September 21, 2018
Jenni Rachels Campaign Owner
Hi, John. We have both your phone number and your email address on file, so we should be able to reach you. We will send an email before the service drops are made, and then we will call to schedule an in-home installation. If we cannot reach you by phone, we will try your email. Have a good day!
10:57PM September 18, 2018
Jeff Schultz
Could I get an update on Three Way. I saw service trucks on our road last week and see coils at the tops of the poles. Im on Barnett Road.
11:15AM September 18, 2018
Christina Santiago
How is it coming in Richmond Subdivision in Medina? It’s been a few weeks since they were here laying the lines
8:51AM September 17, 2018
John Moore
I was just wanting to check how I will be notified when I they are ready to run a drop to my house. I want to say that I selected to be E-mailed, but I just wanted to double check. I don't get good cell service when I am at home. If you could check that for me, I would greatly appreciate it.
10:34AM September 14, 2018
Jenni Rachels Campaign Owner
Misty, Bessie Bend is included in the Tiptonville zone.
6:16PM September 13, 2018
Misty Barker
Will Bessie Bend be covered aswell.
5:14PM September 13, 2018
Jenni Rachels Campaign Owner
Hi, Misty. We expect to begin construction in Tiptonville this fall and for it to be completed in the spring of 2019.
10:29AM September 13, 2018
Aaron Evans
How long until Richmond Subdivision in Medina receives service?
5:18PM September 12, 2018
Misty Barker
Do you have an estimate when the Tiptonville zone will start construction and end?
8:08PM September 11, 2018
Tim " Ozzy" Czernik
Being out in COUNTRY (ha ha ha) we have NO OPTIONS.."WISPER OR HUGHESNET"... Both are CRAPPY and drop speed after 4-8 days EVERY MONTH. Wisper, if winds blow wrong.. NO SERVICE...WE ARE in DIRE straits and REALLY R E A L L Y NEED this sooner than later!"PLEASE. "PLEASE".
8:17AM September 07, 2018
Jenni Rachels Campaign Owner
Hello, Brandon. Newbern is currently at 65% of its goal with 119 needed registrations. The faster a zone reaches its goal, the faster we can begin the process of providing service. You are correct that Lake County has been included in Phase I of our build out. In 2017, we applied for three Tennessee Broadband Accessibility Grants and in January of this year we were fortunate enough to be approved for one that will help us serve Lake County and the far northwestern part of Obion County. We will continue to apply for grants that can help us move closer to our ultimate goal of making this service available to all of our members. In the meantime, please encourage your neighbors to register.
5:19PM September 06, 2018
Brandon Alexander
Do you know when the Newbern area will get started? I know some of the Lake County area never met the goal and it says their construction starts in the fall.
1:53PM September 06, 2018
Jenni Rachels Campaign Owner
Hello, Jeff. We have currently built about 80 aerial miles of fiber, and we have equipment ready at the substation. We expect to start service drops and splicing early next week. We'll have you all hooked up shortly!
10:02AM September 05, 2018
Jeff Walters
How is the Medina Zone coming along. Have any service drops or connections been made yet ?
4:05PM August 31, 2018
Jenni Rachels Campaign Owner
Good afternoon, Robin. We will communicate with you prior to completing a service drop on your home. Then, we will contact you afterwards to verify your selections and to schedule an in-home installation. You may check which zone your home is in by entering your address into the gray box to the right or by calling your local member service center. Have a good weekend!
3:57PM August 31, 2018
Jenni Rachels Campaign Owner
Hi, Larry. Unfortunately, I cannot provide an estimated date in which the service drop will be made in Turner Estates. However, you will receive communication from us prior to the service drop, and we will also contact you afterwards to verify your selections and to schedule an in-home installation. We are looking forward to providing you with this service!
9:09PM August 30, 2018
Robin C.
Do you have an estimated time frame for the Meadow Green Subdivision just off sanders bluff rd/Augusta drive area? We are in a Humboldt mailing address/Madison County/Threeway so I’m unsure if it’s invluded in the Three Way zone or Humboldt. We have horrible spotty service with click one and are excited to get Gibson Connect. Thanks in advance.
3:18PM August 30, 2018
Larry Ahlquist
Now that fiber has been attached to poles in Turner Estates ,Threeway , when is it expected to provide drops to homes and hook up customers ? Thankyou , Larry Ahlquist
10:31AM August 29, 2018
Jenni Rachels Campaign Owner
Hi, Angela. Trenton North is currently at 88% of its goal with 57 registrations needed. You are so close! Please encourage your friends and neighbors to register!
10:09AM August 29, 2018
Angela Herndon
Any updates on Trenton North???
4:01PM August 28, 2018
Jenni Rachels Campaign Owner
Hi, Kristen. We are still finalizing our offerings, and we are eager to share them with you! We will post them to this site and on social media once completed. Thank you for your support of Gibson Connect and our services!
3:48PM August 28, 2018
Kristen Wood
Any news on what TV/Video offerings are being considered? Thanks!
3:20PM August 21, 2018
Jenni Rachels Campaign Owner
Hi, Michael. Our 1 Gig plan will continue to be our maximum offering. If you have already registered for 1 Gig and would like to change your plan to the updated 250 mbps plan, we would be happy to help you do so. Thank you for your interest.
10:56AM August 20, 2018
Jenni Rachels Campaign Owner
Guy, we expect to begin construction in Dyer late this summer, and we will be providing updates as we get closer to time. We are looking forward to providing this needed service, and we are certain that our members will be pleased with its quality.
9:45PM August 18, 2018
Guy Maxwell
Any update on start date for Dyer? Thanks.
11:09AM August 17, 2018
Michael Siegler
I see where it said if you initially signed up for the 49.95 plan, you would automatically be upgraded. What about the people that signed up for the 69.95. Do they get an extra incentive? thanks
6:13PM August 16, 2018
Rita Alexander Campaign Owner
Donald, thanks for the support! We're excited about serving Three Way and Turner Estates too! Won't be long now!
6:12PM August 16, 2018
Rita Alexander Campaign Owner
Angela, we expect to start engineering for Phase 2 in late fall or early winter; and we're hoping that Trenton North will meet its participation goal and can be part of Phase 2. We appreciate your interest and support!
6:08PM August 16, 2018
Rita Alexander Campaign Owner
Jeff, our contractors are making good progress and we will soon be running service drops. We expect to start doing some service installations by the end of August and first of September. We will give you a call when we are ready to schedule your service installation. I'm sorry I can't be more specific right now, but we're getting close! As I get additional details, I'll share them with you. Thanks so much for your support!
5:19PM August 15, 2018
Jeff Walters
Just wondering if we could get an update on the construction progress in the Medina Zone...I know here on Esquire Peek RD Fiber has been ran and is looped around several poles on the road including the one in our front yard..just wondering if anyone has actually been connected yet and is using the service?.... Thanks!
3:48PM August 12, 2018
Angela Herndon
When will Trenton North have service? I'm moving to the area and don't want to have to sign a long contract with another internet provider. I see that this area is at 86%
9:17AM August 07, 2018
Donald Hubbard
Glad to see work being done in Turner Estates. Progress is a good thing.
11:58AM August 06, 2018
Jeff Walters
We have cable looped on the pole in our front yard here on Esquire Peek. Is this cable for the Service Drop?
10:22AM August 06, 2018
Jenni Rachels Campaign Owner
Hi, Adam. We appreciate your suggestion! We will have Gibson Connect representatives at Gadsden's Community Day on Saturday, August 25. We will be answering questions and signing members up for service. We look forward to seeing you!
9:12AM August 06, 2018
Adam Smallwood
Good morning, I have been emailing you guys about having a registration event in Gadsden, and can not seem to get a response. Can you help me out?
9:01AM August 06, 2018
Jenni Rachels Campaign Owner
Hi, Tracie. I am unable to give you a time frame, but I can tell you that our splicing crews will be in the area to make service drops soon. Thank you for your support.
2:59PM August 03, 2018
Jenni Rachels Campaign Owner
Hi, Donald. Three Way is served out of the Mt. Zion Substation in Medina. It is located on Mt. Zion Road.
2:45PM August 03, 2018
Donald Hubbard
Jenni, Can you tell me where the Three Way substation is located? I would like to see where they are working. Thanks
11:38AM August 03, 2018
Tracie Claybrook
Noticed fiber cable ran to the poles in field in front of our house a looped on the poles of neighboring houses not 109 & 111 Esquire Peek Road. Is there a time frame when they will return?
8:36AM August 02, 2018
Jenni Rachels Campaign Owner
Hi, Jeremy. Our contractors are currently working in Medina. They began at the substation and are working their way out. A Gibson Connect representative will call you to confirm your services and to schedule an in-home installation once a service drop has been made at your home. Thank you for your interest!
8:22AM August 02, 2018
Jenni Rachels Campaign Owner
Hi, Phil and Sara. The Humboldt/Gibson zone is currently at 72 percent of its goal with only 135 needed registrations. You can view the progress at any time by clicking on the "Zones" tab above.
10:41PM July 29, 2018
Jeremy Roe
I live in Summerfield Subdivision in Medina when will the construction start in our area.
10:00PM July 29, 2018
Phil & Sara Meals
How many more participants do we need in the Humboldt Gibson area?
5:03PM July 27, 2018
Rita Alexander Campaign Owner
Terry, you are correct in that the ONT has 4 Ethernet ports and it can be configured to provide WiFi for the home. We will coordinate the location of the ONT in the home to centralize its position and/or to be near your existing wireless router if you choose to use your own. If necessary, our install technicians can run a Ethernet cable between rooms but there is a fee for that service. You may run your own wiring if you desire. The reach of our WiFi from our ONT has been very good but it does depend on several variables so it will be best to test it as part of the install to see if it meets your needs or if you want to use your own. We will engineer the service drop to your home depending on your specific conditions and will bore the driveway if necessary. The ONT has POTS ports and these can be connected directly to a phone or to your home telephone wiring. We will coordinate this with you as part of the install. We look forward to serving you!
4:51PM July 27, 2018
Rita Alexander Campaign Owner
Flora, we will contact you when we are ready to install your service. I'd coordinate disconnecting your current service with Gibson Connect's in-home installation. Thank you and we look forward to serving you!
4:47PM July 27, 2018
Rita Alexander Campaign Owner
Ken, we don't have an application that is active at this moment, but we're continuing to seek opportunities. We'll be making an application in the near future for another Tennessee Broadband Accessibility Grant. We're evaluating areas that are eligible for the grant based on the very stringent grant criteria. Yes, we can have more than one grant open at a time. Thanks so much for your interest!
6:25AM July 27, 2018
Terry Tucker
So the ONT has 4 Ethernet ports. If I want to use my wireless router how hard will it be? Will install tech run a Cat5/6 to a point in home? Or will I have to run to ONT? If we get the phone how will it hookup? What is the estimated range of the home WiFi you may provide. My router gives me great coverage for all of 1 acre lot. The power pole is on the other side of driveway. Underground power comes up in concrete. Will you bore under driveway? How soon can Blackmon road expect service?
2:18PM July 26, 2018
FLORA Claybrook
I notice that you say that you will begin to connect people early as next week. I was wondering, I live in the Media area and have gowispers and was wonder if I should pay for August month or will Gibson connect be up and running by the 10th of August. Thanks
10:26AM July 25, 2018
Ken Morris
I was wondering about grant applications to help with the process of getting more of the zones taken care of. Are there presently grant applications in process for more zones and/or areas? If so curious as to which zones are targeted. Was also wondering if you can have an "open" grant (such as the Ridgely/Tiptonville/Samburg grant) and still apply for others?
9:41AM July 25, 2018
Jenni Rachels Campaign Owner
Good morning, Jeff. Service Electric is helping us with make-ready work. They are preparing the poles for fiber installation.
11:35AM July 24, 2018
Jeff Walters
Is Service Electric out of Chattanooga also working for Gibson Connect?
10:30PM July 23, 2018
Donald Hubbard
Jenni, Thank you for the information. Can't wait for the new service to arrive in Three Way.
2:30PM July 23, 2018
Jeff Walters
Jenni...that sounds great thank you!
10:15AM July 23, 2018
Jenni Rachels Campaign Owner
Hi, Jeff. We will be able to run approximately 3-4 miles of fiber per day. In areas where the poles are located in planted fields, the contractor will use methods to minimize the crop damage. We are happy to say that we expect to begin connecting customers as early as next week! Thank you for your questions and for your support of Gibson Connect!
10:11AM July 23, 2018
Jenni Rachels Campaign Owner
Donald, our Gig service is essentially symmetrical, however, there are always variables in the field and on a network that will cause small variations in the up and download speeds. Within the small variations, it is a symmetrical service offering.
2:53PM July 22, 2018
Jeff Walters
With the contractors now in place and working. What are the estimates on the amount of fiber that can be ran in a day? I was also wondering about areas where the utility poles are in fields that currently have crops in them. What’s the plan for working around that? Last question ....when do you think the first customer connections will begin and where? Are we looking at a few weeks of a few months ? Sorry for all the questions I’m just excited!
8:39PM July 19, 2018
Donald Hubbard
Will your gigabit service be symmetrical with both uploads and downloads at gigabit rates?
1:32PM July 19, 2018
Jenni Rachels Campaign Owner
Hi, Melissa. Newbern is currently at 61% of its goal with 132 needed registrations. You can check the status of all zones by clicking the "Zones" tab above. Thank you for your interest!
1:20PM July 19, 2018
Melissa Milligan
How close is Newbern to getting the connection?
8:46AM July 19, 2018
Jenni Rachels Campaign Owner
Hi, James. The ONT will support four Ethernet ports.
8:45AM July 19, 2018
Jenni Rachels Campaign Owner
Jeff, the Quanta trucks are in fact Gibson Connect contractors. They are already working hard to help us provide this service to you.
11:41AM July 18, 2018
James Neal
How many ethernet ports will the ONT support?
6:40PM July 17, 2018
Jeff Walters
Seen some activity today around Medina near Mt Zion road. Utility trucks with Quanta on the sides looked like they were running cable from pole to pole. Just wondering if these are the contractors working for Gibson Connect? Starting to get excited over here on Esquire Peek road.
9:17AM July 17, 2018
Donald Hubbard
Will your gigabit service be symmetrical with both uploads and downloads at gigabit rates?
8:13AM July 17, 2018
Jenni Rachels Campaign Owner
Hi, Wayne. You were in the system. You registered on October 30 for 100 Mbps which has now changed to 250 Mbps for the same low price! During the registration process you are given the option of being anonymous. I have unchecked that for you so you now can see yourself under the supporters. Have a great day!
10:32PM July 16, 2018
Wayne Cooksey
When I search the list of registered names, my name is not listed. I registered several months ago (not long after registration was opened).
2:06PM July 16, 2018
Jenni Rachels Campaign Owner
Jeffrey, you will not need to buy any additional equipment to give you Wi-Fi capabilities. We will be using an Optical Network Terminal (ONT) that will provide Wi-Fi for the home.
2:03PM July 16, 2018
Jenni Rachels Campaign Owner
Susan, we are sorry that we are not aware of the work being done. We would encourage you to contact WK&T for information.
2:01PM July 16, 2018
Jenni Rachels Campaign Owner
Karen, we hope to have our TV product and pricing options ready in August. Please keep watching for updates!
8:14AM July 15, 2018
Jeffrey Hopper
I was wondering about modems. Is this something you will provide or do we provide it.
1:47PM July 14, 2018
Susan Dunphy
We have noticed that WK&T with arrow and ok have been painted on our road out here in McConnell area on Roy Vowell and Old Sawmill. Are we getting wire run soon?
10:56PM July 09, 2018
Karen McWherter
When will the channel listing/options be available?
6:13PM July 09, 2018
Jeff Schultz
Thanks for the response Jenni!!
4:48PM July 09, 2018
Jenni Rachels Campaign Owner
Jeff, our contractor has been hired, and make-ready work has begun in Three Way. You may have already seen some of our Gibson EMC crews changing and readying poles for fiber. Construction on Phase I will begin next Monday, July 16. We expect that we will be well underway with the construction of the Three Way zone by the end of the summer. We will begin at the substation and work our way out, hooking members up as we pass by. We are very excited that high-speed, fiber-based internet will soon be a reality for many of our members, and we appreciate your support.
4:35PM July 09, 2018
Jeff Schultz
Do we have timelines that are more accurate for each phase? Was glancing through the other comments but didn't see dates. I am in the three way zone. I got a letter in the mail last week stating a service drop will be done at our home as they pass by, and then will schedule the install. Hoping since I got this, we may be getting close to the reality of getting this service. Thanks ahead of time for any information you can provide.
3:04PM July 06, 2018
Jenni Rachels Campaign Owner
Good afternoon, Jeff. We unfortunately experienced a delay, but the good news is that our contract with the construction contractors has been finalized. Their equipment is currently en route to Medina, and we are now scheduled for construction to begin on Monday, July 16. Work by Gibson EMC crews to prepare the pole route has already begun, and needed work at the substation is underway as well. The process will require a combination of the Gibson EMC employees, Gibson Connect employees and the contractor crews. Contractors will install the main line, and Gibson EMC and Gibson Connect personnel will provide the in-home installation work and services. We appreciate your patience and understanding and are looking forward to providing you with high-speed, fiber-based internet.
2:52PM July 06, 2018
Jenni Rachels Campaign Owner
Hi, Adam. I have upgraded you to 1 Gig! We currently have a strategy in place that includes a variety of marketing vehicles. Also, we will begin construction of Phase I on July 16, and hopefully participation will rise in anticipation of Phase II. Thank you for your interest, and have a good weekend.
5:40PM July 05, 2018
Jeff Walters
Just wondering now that have moved into July if the contractors have started work in the Medina Zone at this time? Will contractors be running all the cable from pole to pole and doing the home connections or will it be a combination of contractors and GEMC crews working together ? When should we expect to see the first connections being made?
5:30PM July 05, 2018
Adam Tucker
I have the residential 100 M service. Can I upgrade to the 1 Gig? Also do you intend to try and reach out in more ways? Troy seems to have come to a halt.
9:03AM July 05, 2018
Jenni Rachels Campaign Owner
Hi, Brandon. I have updated your order to 1 Gbps. Thanks for you support!
7:35PM July 03, 2018
Brandon Halford
I was signed up for the 100 mbps but wanted to upgrade to 1gbps. I cancelled my order thinking I would get refunded and I could select the 1 gbps. Can you help with this?