9:47PM September 25, 2020

Adam Tucker

I have a couple of questions. First, if I get the tv portion of the service along with the internet can I bundle it and have one bill? Also I was just curious the time frame we are looking at for Troy. They ran the wire in front of my house yesterday. Thank you for any help you can give me!

9:46AM September 22, 2020

Ricky Horton

Where are you with the buildout for the Hickman zone and when can I expect service on Walter Whipple Rd, Union City, TN?

1:23PM September 18, 2020

Guy Crowell

I want to make changes to my package,,,where do I go

12:42PM September 16, 2020

Darrell Shore

THANKS!!!

4:47PM September 15, 2020

Jeremy Roney

Will the Troy zone been on the grant as well or just Woodland? We live on Beech Chapel road, Union City and are close to the Woodland zone but we are in the Troy zone.

12:15PM September 15, 2020

Darrell Shore

I was wandering about a timeline for 448 W Hwy 21 troy since I'm on Hornbeak zone and have my fiber on the side of the house. We are planning a trip coming up in October. I don't want to miss you. I just read about the new Grant.

10:15AM September 15, 2020

Thomas Shelton

I signed up for 1 gig service with the gold tv package. Why are some of the channels buffering and locking up Thomas Shelton

2:57PM September 10, 2020

Dianna Gammons

I'm Dianna Gammons and I'd like to know when will I be able to connect on Cloys Road, Union City, TN 38261? I'm in the Woodland Zone.

1:06PM August 31, 2020

Darrell Shore

THANKS

10:48PM August 29, 2020

Darrell Shore

Darrell Shore at 448 W Hwy 21. I have the drop on the side of the house, just curious about a time frame now?

5:23PM August 24, 2020

William Frye

Can you tell me when we will get access? My address is 5215 Minnick Elbridge rd. We are at the corner of Minnick Elbridge and Call road. We show up on your zone map as part of the Obion zone and people all around us have had the lines run down their roads, and some over closer to Hornbeak even have their service connected but no line has been run down our road. Thanks, Michael Frye

9:01PM August 15, 2020

Tim " Ozzy" Czernik

AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise ! AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise ! AUGUST 20, 2020- No less...8am.... 2hours (less, I hope) BOOM.................I WILL BE "SCREAMING your-praise !

9:47AM August 12, 2020

Robert Griggs

My neighbor said he saw a crew splicing our connections in. If this is in fact the case, how far behind are the home installation crews from the splicing crews? I would love to be scheduled for home installation before we starts harvest in a few weeks so we can be present for home installation.

4:21PM August 10, 2020

Timothy Gammons

Can you give me an update for my address please?

3:23PM August 05, 2020

Kyle Dugger

We have seen crews running fiber down our street. Is there someone that we need to contact to get us on the list to have our equipment installed in our house?

10:21AM August 04, 2020

Kristen Wood

Can I have an update on our address? We have had our service drop and were told we are spliced, but I haven't been contacted about being connected. Thanks!

10:09AM August 03, 2020

Amanda Longworth

Can you give me an update for my address please?

11:12AM July 26, 2020

Kristen Wood

Hello. The fiber has been run to our home and has been spliced. When can we expect to be online? Thank you!

9:36PM July 22, 2020

Joshua Strauser

Woodland mills zone is as of now 5 sign-ups away from reaching goal. Approximately how long after reaching goal does build out and all take before we could expect to take advantage of the service?

6:52PM July 22, 2020

Tim " Ozzy" Czernik

:-(

9:55AM July 21, 2020

Ginger Ogden

How close are you to having my address ready?

6:35PM July 17, 2020

Macy Allison

Hello. When would my address start connections?

8:01AM July 17, 2020

mary newbill

Hi, This is Mark Newbill 1516 mag duffy. The cable was hit by the city where it goes to my underground service, and flattened and up till now had caused no issues, but this am the speed test was less than 15 with up of 4. its getting really slow compared to 80 when it was installed. sometimes it has no connectivity. I know this is on a work order already, but I wanted to escalate the priority now that service is becoming erratic.

9:10PM July 16, 2020

susan haynes

i have already paid the $20.00 when i wanted to be on the list... i have to pay another $20.00?????? thank you Susan Haynes

8:45AM July 15, 2020

Sarah Williams

Admin

Hi, Chris. Connections should begin within the next week in the area. Gibson EMC line crews finished the construction that was taking place on the Bradford Highway late last week, and the Trenton Light and Water Department was finishing up their part, as well. Gibson Connect crews and contractors will be working to finish running any remaining fiber, and splicing, and we will be connecting members as quickly as possible. There are several members in this area that are still awaiting connection, but we will be scheduling them and installing as quickly as we can. We look forward to serving you, soon!

1:34AM July 15, 2020

Chris Speer

When is lake hays area gonna be done, I live on charlie lewis rd and we have wire to house but no box yet, timeline?

8:46AM July 14, 2020

Sarah Williams

Admin

Hi, Tim. I apologize for the delay in responding as I have been out of the office for a few days. I have checked your address and it has not yet been spliced. Crews are working as quickly as possible, and we anticipate connections to begin in the next couple of weeks. I do not have a specific timeframe on your home, but we will call you as soon as we have been notified that it is ready for installation. Thank you for your support of Gibson Connect!

7:21PM July 09, 2020

Tim " Ozzy" Czernik

Hi, Sarah Williams Well...I had $87.65 withdrawn from my bank for "HUGHESNET" .... VERY bad ISP! I was hoping the 3rd crew was as close behind as the 2nd was to the 1st. I'm a VERY POSITIVE "FAITHFUL" person, I'm envisioning the coming week, I want to cancel get even a PARTIAL refund (which WOULD BE about the monthly fee for GIBSON CONNECT). BOOM PAY HLF price3 for GREAT FIBER OPTIC service..."yes"?

9:01AM July 07, 2020

Sarah Williams

Admin

Hi, Teresa. We have completed the engineering design, and have a couple of crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!

9:18PM July 06, 2020

Teresa Underwood

Hey, gibson connect. i’m located in the hornbeak zone i was wondering when that zone will be completed be able to be connect.

8:24AM July 06, 2020

Sarah Williams

Admin

Hi, Timothy. Yes, you will receive a phone call at the number you listed with your registration once we are ready to perform your in-home install. If our team does not reach you via phone, they will also try to email you. We attempt to contact the member a few different times, in different ways to set up the installation. If you would like to verify your registration information, please give us a call at 731.562.6000 and we will be happy to make sure everything is up to date. Thank you for supporting Gibson Connect!

10:25AM July 04, 2020

Timothy Ballentine

Hello. Was wondering will we get a notice or phone call when they are ready to hook my house up. I just didn't know how that works. We have been waiting a long time on this and I sure don't want to miss them if we need to be here.

8:55AM July 02, 2020

Sarah Williams

Admin

Hi, Kristen. Crews in the Gadsden zone have progressed significantly in the last several weeks, and we anticipate to see connections beginning within the next week in the area. For your address specifically, I do not have a timeline or timeframe that we can provide you for your installation at this point. The crews are continuing to work on placing service drops, and yours is showing under construction, but not completed. You have an underground service, and due to the very large amounts of rain we have seen in the last two days, that could slow the completion of the drop just a little bit. Once your service drop has been completed, we still have to splice the fiber to get it ready for connection to the home. We understand this is a service that many members are in need of, and we are working as quickly as possible to provide it. Unexpected delays, such as the weather, continually play a role in our ability to construct a zone. We appreciate your support of Gibson Connect, and look forward to serving you, soon!

8:53AM July 02, 2020

Sarah Williams

Admin

Hi, Richard. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Clarence Campbell Road and several others in the Trenton North zone feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.

11:59PM July 01, 2020

Kristen Wood

Hello. When will hook-ups in Gadsden begin? Thanks!

5:13PM July 01, 2020

RICHARD Denton

About when will Clarence Campbell road get house hook up. Lines are run to house and look to be hooked at pole. Like everyone just would like to have a about time.

4:51PM July 01, 2020

Sarah Williams

Admin

Hi, Jeff. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Vaughn’s Grove Road and several others feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.

2:18PM July 01, 2020

Jeff Neisler

So I was told 2 months ago it would be 3 weeks until I got service, Vaughns Grove Rd. Trenton. Any update?

10:08AM June 29, 2020

Rita Alexander

Admin

Good morning, Bill. Newbern is part of Phase III. We’re continuing to use a combination approach that is member-, ReConnect loan- and grant-driven to determine the order of our buildout. The Obion zone will be built before the Newbern zone because we applied for and received a grant for the Obion area; and the grant has time limits that we must meet. Of the zones that reached their participation goals, we’ll be building these in the order the goals were met - first Rutherford, next Kenton and then Newbern. We will include additional zones in our Phase III buildout and plan to communicate details soon. We are applying for and incorporating grants/loans that include time requirements in order to keep construction costs as low as possible and provide this essential service more affordably to you and our other members. At this time, we expect that work will be completed for Newbern in 2021. As we know more about timing we’ll provide updates. Thank you for your patience and for supporting Gibson Connect, Bill!

9:58PM June 28, 2020

Bill Dycus

Rita Alexander, On May 23 I asked what zones would be included in the Phase 3 buildout. You replied " We'll know more about Phase III after the FCC meeting on June 9 and we will share that information with you then." Do you have an update for us in the Newbern zone? Also, someone from the Obion zone asked on June 22 how long it would be until they got service. The response she got was "We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months." So if Obion is going to last zone in Phase 2, where does that leave Newbern? I could be mistaken, but I believe Newbern accomplished its goal before Obion. If you are not constructing in the order the zones accomplished their goals, what was the point in having all the zones competing against each other???

5:01PM June 22, 2020

Sarah Williams

Admin

Hi, Judy. We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!

3:42PM June 22, 2020

Judy Gray

How long until service is ready in Obion, TN

11:03AM June 18, 2020

Sarah Williams

Admin

Hi, Scott. Our goal is to ultimately provide Gibson Connect services to all of our eligible members. We set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections. We used all of this information to arrive at the participation level we'd need to require for the fiber build-out to be financially feasible. We understand there is a great need for these services in many places and we are working as quickly as possible to provide it . To build a fiber network throughout our 12-county service area is a huge undertaking that will likely take another three years to complete, so we ask for your continued patience, and thank you for supporting Gibson Connect!

2:37PM June 17, 2020

Scott Shell

Have been signed up for 3 years. What happens if we can't reach the goal you have set? I think your goals are set to high.

10:38AM June 17, 2020

Rita Alexander

Admin

Hi, Dennis. We are actively seeking and applying for grants and low-interest loans in an effort to hold down costs and provide broadband access in the most affordable way possible. Grants are only available in unserved or very under-served areas. The order of our buildout is being driven by our members through registrations on this site and by grant awards. The exception is that when we're building in an area partially covered by a grant, we build to the remainder of that zone. We do this because it makes the most sense from an engineering perspective. We've taken the member-driven and grant-based approach in an effort to be fair and cost-conscious. We are sorry that your area has not yet been served. We know there is a great need and we ultimately hope to make high-speed, fiber-based internet service available to members Rives and all other eligible members. Thank you for supporting Gibson Connect!

7:00PM June 16, 2020

Dennis Belt

You keep getting grants for places that have a choice for their TV and internet but you never help the places that have no choice.. We have to pay over $260 a month for TV, internet and phone and the service is not that great.. When are you going to help us in Rives?

4:28PM June 15, 2020

Sarah Williams

Admin

Hi, Tim. We are glad that you have seen crews working, and you should continue to see them for the next few months. We have guys working on placing mainline fiber throughout the zone, as well as starting to place service drops. We expect to begin splicing service drops in the next few days, and that will make way for connections to start in the coming weeks. It will take a little time to complete the zone, so we appreciate your continued patience as we work quickly to bring this much-needed service to the Gadsden Community. Thank your for your support of Gibson Connect!

9:30PM June 12, 2020

Tim " Ozzy" Czernik

WHOOP WHOOP GIBSON CONNECT was out here today! Ran line across ACRES of GMO CORN to power pole, was told NEXT STAGE "WON'T BE TOO LONG! HA! I thought 3-6 month.... 19 months ago! lol But I am so waiting a crew to CONNECT cable 50ft to house... "THEN"...ANOTHER... Crew... will install. I PRAY they will be coming in 18 days I SERIOUSLY NED to CANCEL HUGHESNET (DOUBLE what G.C. IS)."PA...LEEEEEEEEEZE. THANK YOU

2:56PM May 28, 2020

Carla Williams

Hello. The Gibson Connect men came by out house last week and was ready to connect wiring. However noone has come out to trim the trees. A Rep. came by a few months ago and said someone would be coming to trim. Do you know when the trimmers will be coming so the wiring people can also come back. I am really anxious to get connected. I am really tired of the slow satellite internet I have now. Thank you. Carla Williams

1:56PM May 28, 2020

Sarah Williams

Admin

Hi, Wilson. I'm afraid I do not understand your question. Are you referring to the Gibson Connect TV app?

11:53AM May 28, 2020

WILSON DARNALL

you ask me for a code. what does this mean?

11:53AM May 28, 2020

WILSON DARNALL

you ask me for a code. what does this mean?

6:22PM May 27, 2020

Rita Alexander

Admin

Hi, Bill. I am sorry it has taken a while to respond. We'll know more about Phase III after the FCC meeting on June 9 and we will share that information with you then. Thank you for supporting Gibson Connect. We hope to provide you with high-speed internet service soon!

9:47AM May 23, 2020

Bill Dycus

What zones will be included in the Phase III buildout and when will Phase III be taken to the board for approval?

9:42AM May 21, 2020

Sarah Williams

Admin

Hi, Rebecca. The Rutherford zone has now reached its participation goal, however we do not yet have projected timelines for the zones in Phase III. We are in the midst of our Phase II buildout, and have crews working in four different zones across our service territory at this time. Due to the extremely wet winter we experienced, it put us behind in a couple of areas, but we are working as quickly as we can to bring this service to all of our members. We will take the zones for Phase III to our Board of Trustees to be voted on and approved, and we will communicate updates to members via the email used at registration. We appreciate your support of Gibson Connect, and look forward to serving you and the Rutherford community, soon!

1:54PM May 20, 2020

Rebecca Lee

Rutherford is in the "Goal Accomplished" stage, so (estimated) how long should it be before we can get it?

9:01AM May 20, 2020

Gage Harrison

Okay so we’ve received underground cables and they are connected to our house. How long will it take for people to reach out to us and install a router in our home? I’m sorry but I’m just slightly anxious for this internet.

8:41AM May 18, 2020

Sarah Williams

Admin

Hi, Carla. We have three crews working in the Gadsden area running the main line fiber; they will be doing this over the next few weeks. There will be crews coming in behind them that will begin service drops to individual homes, and then the splicing will take place. You will begin to see more activity in the coming weeks, including seeing more trucks and wire. We will keep members updated at www.gibsonconnect.com and on our Gibson Connect Facebook page. Thank you for your support of Gibson Connect!

8:34AM May 18, 2020

Sarah Williams

Admin

Hi, Star. We have a few different crews that are working along the Bradford Highway, currently. There are still several service drops that are in the process of being placed, and we have splicing crews coming in behind to complete this next step. We do not have a specific timeframe for individual installs as of right now, but we have people working diligently to complete this area, and others in the Trenton North zone, as quickly as possible. Please continue to be patient with us as we work to bring this service to all of our members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!

12:35PM May 15, 2020

Carla Williams

I noticed the Gibson Connect trucks on Edward Williams Rd Gadsden recently. And I see some of my neighbors have new wiring on the poles. I signed up but I am not seeing any wiring in my area. Im at 1186 Edward Williams Rd. Can I get an update for my area. Thank you. Carla Williams

3:53PM May 14, 2020

Star Powell

I was trying to find out where they are at on Bradford hwy and how long it might be before they are close to installing service.

10:00AM May 13, 2020

Sarah Williams

Admin

Hi, Wanda. If you are referring to the in-home installation, our installers allot two hours to give them plenty of time. It does not always take a full two hours to complete, but we want to make sure there are no issues, and they have enough time to give answer any questions that you may have. We appreciate your support and look forward to connecting you!

11:36AM May 12, 2020

Wanda Milan

About how long exactly does it take for people to come install my package?

9:40AM May 08, 2020

Sarah Williams

Admin

Hi, Rodney. At this time, there are no specific arrangements for the South Fulton zone. Regarding the ReConnect funds, they are not in the form of a grant. Rather, they are low-interest loan funds from the USDA to help us more affordably provide broadband access to certain areas. The ReConnect loan funds will help us to build the entire fiber network and we're into year two of what we expect to be a five-year buildout. Our members continue to drive the order of our buildout. We’re asking members to indicate their support by registering here at join.gibsonconnect.com. We are working diligently to provide this essential service and we look forward to serving you and our other members in South Fulton.

10:52AM May 06, 2020

rodney taylor

What is your timeline for construction in the South Fulton zone? I'm hoping that the grants funds that you recently received might speed things up over here.

9:30AM May 05, 2020

phillip lennox

Yes i was wondering who is responsible for repairing ruts that workers left in yards and drainage ditches that they ruined. I had sent an email and they told me someone would be in contact but still waiting on that phone call

2:08PM May 04, 2020

Sarah Williams

Admin

Hi, Wes. Highway 152 is actually a part of two separate zones. If you will provide us with a specific address, we will be happy to check the status for you!

8:19AM May 01, 2020

Wes Laman

I was wondering if y’all are going down 152 highway if u can respond let me know

4:40PM April 30, 2020

Sarah Williams

Admin

Hi, Gregory. What part of Highway 211 are you referring to? I see that your address is located in the Newbern zone, but we have not started anything in this zone, currently.

10:34AM April 30, 2020

Gregory Johnson

What phase is completed down HWY 211?

8:45AM April 29, 2020

Sarah Williams

Admin

Hi, Ramona. The Newbern zone has now reached its participation goal, however we do not yet have projected timelines for the zones in Phase III. We are in the midst of our Phase II buildout, and have crews working in four different zones across our service territory at this time. Due to the extremely wet winter we experienced, it put us behind in a couple of areas, but we are working as quickly as we can to bring this service to all of our members. We will take the zones for Phase III to our Board of Trustees to be voted on and approved, and we will communicate updates to members via the email used at registration. We appreciate your support of Gibson Connect, and look forward to serving you and the Newbern community, soon!

2:44PM April 27, 2020

ramona boyd

Yes Newbern has made it, how soon will this phase take. I have been waiting along time for this.

11:30AM April 27, 2020

Sarah Williams

Admin

Hi, Tim. We have begun step two of the buildout process in Gadsden, which is construction of the fiber network. The engineering design for the area is complete, and we now have crews actively working on construction; in fact you have likely seen the work in progress. Next, we will begin placing service drops and splicing the fiber lines. Absent any unexpected delays, we are anticipating the first connections to begin in June. Please help us spread the word and encourage your neighbors to sign up for service as it helps the process if locations have registered prior to constructing service drops. We appreciate your support of Gibson Connect, and we look forward to serving you!

3:37PM April 25, 2020

Tim " Ozzy" Czernik

OOOOOOOK here we go... I DO UNDERSTAND all this "current COVID-19 crisis" is sorta..kinda silly to many and WE are slowly being "DIVIDED" ie. SOCIAL DISTANCING... How come any "FLU... ie. H1N1 "FIRST documented 2009...- "(H1N1)pdm09 virus continues to circulate as a seasonal flu virus, and cause illness, hospitalization, and deaths worldwide every yea.." WE DIDN'T SHUT DOWN OUR COUNTRY! So, now WHY are so many PANICKING so much?! I "REGISTERED", thinking..6 months MAYBE 10... and NOW "THIS"? BALL PARK..." MY SUMMER 2021?!?!?!?

2:36PM April 23, 2020

Sarah Williams

Admin

Hi, Joseph. Thank you for your question. Currently, the Newbern zone is at 97% of its goal with 10 signatures still needed. Given these numbers, we anticipate that the zone will be included with our Phase III buildout. We are in the midst of Phase II, and have not yet taken Phase III recommendations to our Board of Trustees for a vote. As I'm sure you know, we are operating under a participation model, meaning members drive the process of the buildout. Even with Newbern not bordering any other zone directly, once it reaches its goal it will be considered ready for buildout just like any other zone. We hope this answers your questions, but will be glad to answer anything else. We appreciate your support of Gibson Connect!

10:48AM April 23, 2020

Joseph Smith

Newbern is only 13 registrations away from goal.... With Newbern being secluded (not bordering any other zones) do you anticipate a longer wait for service? Assuming the 13 spots are filled soon do you have an estimated time frame that we would start actually receiving service. Thank you for your time.

1:14PM April 21, 2020

Sarah Williams

Admin

Hi, Daniel. As of now, we are anticipating that the Obion zone will actually be included at the very end of the Phase II buildout later this year. At this time we do not have a specific timeline to provide, but if all goes well, we hope to build it using the grant funds received as we near completion of the Hornbeak zone. We will continue to update members via email and at www.gibsonconnect.com. We appreciate your support, and look forward to serving you.

8:40AM April 21, 2020

Sarah Williams

Admin

Hi, Dee. We have taken a look at that road, and it appears that it should be a part of the Woodland Mills zone. We will make sure those are corrected in the system, and it should update the numbers for Woodland Mills. Thank you for making us aware of what it was showing you. We will continue to provide updates and information to members in this area as we get closer to the buildout. Thank you for your continued support of Gibson Connect; we look forward to serving you!

3:44AM April 21, 2020

Daniel Bradford

With the recent announcement of the Grant for the area west of Obion and the plans to build out the full Obion area does that mean that the Obion zone will be part of phase 3?

3:15PM April 20, 2020

Dee Garrigan

I have a Hickman, Ky address but my line is run from the Woodland Mills, TN substation. I signed up and paid for the Gibson Connect when it came out. But now it tries get me to enroll and shows me in the Hickman Zone. Several of us here on the State Line Rd live in KY (have KY) address but have signed up. Did you count us with the Woodland Mills Zone since that is where our line is from or from Hickman just because of the address?? Maybe your %'s are off if we are not counted in the correct zone?? Dee Garrigan

4:13PM April 17, 2020

Sarah Williams

Admin

Hi, Gage. We have several different steps taking place in the Trenton North zone at this time, ranging from construction of fiber lines to connecting members. The weather and heavy rains have made it difficult to predict how quickly crews can begin in certain areas, but we have several crews working all throughout the zone to keep the construction process moving. If you are interested in where your specific address is in the buildout, please call us at 731.562.6000 and we will be glad to provide you with that information. We appreciate your support of Gibson Connect and look forward to serving you, soon!

4:08PM April 17, 2020

Sarah Williams

Admin

Hi, Danny. Unfortunately we do not have a specific timeline in place for the Woodland Mills zone right now. We are in the second year of our five year buildout, and we have not yet begun the process of looking into Phase III, which is anticipated to begin in 2021. As it stands currently, the Woodland Mills zone is at 85% of its goal with 74 more signatures needed. Our board of trustees will have to vote on and approve which zones will be included in the Phase III buildout, but we are hopeful that Woodland Mills will be a part of it. Please help us continue to spread the word and encourage your friends and family to sign up if they have not. We will post updates to this site and www.gibsonconnect.com as they become available. We appreciate your support, and look forward to providing this service to the Woodland Mills area!

2:12PM April 17, 2020

Gage Harrison

Update on the Trenton North zone? Is there construction being done or is it just engineering still?

7:17PM April 16, 2020

danny courtney

Do you have any idea when you will have the Woodlawn Mills region up and running? I'm so excited about getting their high speed internet service, I would almost pay for the extra goals that we need to reach our goal of a 100 %

9:09AM April 16, 2020

Sarah Williams

Admin

Hi, Kristen. We have begun step two of the buildout process in Gadsden, which is construction of the fiber network. The engineering design for the area is complete, and we now have crews actively working on construction; in fact you have likely seen the work in progress. Next, we will begin placing service drops and splicing the fiber lines. Absent any unexpected delays, we are anticipating the first connections to begin in June. Please help us spread the word and encourage your neighbors to sign up for service as it helps the process if locations have registered prior to constructing service drops. We appreciate your support of Gibson Connect, and we look forward to serving you!

4:22PM April 15, 2020

Kristen Wood

Can we please have an update on the Gadsden zone? Thanks!

9:59AM April 15, 2020

Sarah Williams

Admin

Hi, Allonah. We do not show that your address has been spliced yet, however, those are being done and turned in to us on a daily basis. If they have already placed the NID on the side of your home, you are very close to being connected. They may have gotten the splicing done, and it has not been updated in our system yet. We have crews that are connecting members daily around your home, so you should be expecting a call from us very soon, probably within the next week. We will continue to monitor your address and update you with any changes that could cause this to be longer. Thank you for your continued support of Gibson Connect!

6:41PM April 14, 2020

Allonah Gibson

Do you the progress for Humboldt/Gibson zone? We already got the box attached to the house and didn’t know how much longer for the rest. Sorry for bugging for 4 kids home doing school work off a cellphone

1:55PM April 13, 2020

Sarah Williams

Admin

Hi, Alice. We are currently in the midst of performing in-home installations throughout the Trenton South zone. I have looked up your area and we have crews working diligently around your address. I will speak with one of our Gibson Connect team members to see if there is a more definite estimate to when you could potentially be connected with the crews working in that area. We appreciate your support of Gibson Connect, and we look forward to serving you!

4:45PM April 11, 2020

Alice Davis

Hi, I live in the Trenton South area, and I have seen the Gibson Connect workers working near my home. I was just curious as to when they would be doing this area for installations. Thanks!

2:50PM April 06, 2020

Sarah Williams

Admin

Hi, Mike. Our crews built the Samburg zone during Phase I of our construction buildout. I have contacted one of our team members and they are checking on your specific address. Depending on the type of construction, overhead or underground, will determine how quickly we can get you connected. We are hopeful that it could be this week! Once we have determined where the address is in the process, we will give you a call. Thank you for your support of Gibson Connect. We look forward to serving you!

8:03PM April 05, 2020

Mike Stahlman

We signed up for samburg.... when will we're get internet there

8:42AM April 02, 2020

Sarah Williams

Admin

Hi, Jennifer. At this time we do not have a specific timeline for each individual area for in-home installations. Because of the excessive rain we have had, we are behind our planned schedule by about a month. We completely understand the need and wish we could provide the access much more quickly, but we are doing the best we can under the current circumstances. Our crews are working where and when they can to get as much done as quickly as possible. We appreciate your support of Gibson Connect and look forward to serving you!

2:21PM April 01, 2020

Jennifer Moody

Just curious if you can tell me when the home installs will happen

2:08PM April 01, 2020

Sarah Williams

Admin

Hi, Michael. We will not do the phone installation at the same time as the internet. The reason for this is because we have to get our members to sign a Letter of Authorization allowing us to port their current phone number into our system. One of our installers will come out for your internet installation, complete it and have you sign the Letter of Authorization to keep the same phone number that you currently have. They will bring that signed form back to us, we will get it ported over from your current phone provider, and call to schedule your phone installation within 10-15 business days. Through this process we are trying to ensure that members have access to their home phone at all times. If we have them sign prior to the internet installation and try to install both at the same time, if there was an issue arise with the fiber at the time of installation, the member could potentially be without phone and internet. We don't want to put members in a situation like this, so we do the two-step installation process for phone lines. Thank you for your questions. If there is anything else that we can assist you with, please do not hesitate to ask. We appreciate your support of Gibson Connect!

9:03AM March 31, 2020

Sarah Williams

Admin

Hi, Michael. We have splicers that are currently in this area, and working to get the splicing done on homes that are ready. Barring any unforeseen complications, they expect to see splicing completed by the end of the week. Once our Gibson Connect team receives information that the fiber is ready to be hooked up, one of our team members will be in touch with you to schedule your in-home installation. If all goes well, we should be reaching out to you within 7-10 business days. Thank you for your support of Gibson Connect. We look forward to serving you!

8:11AM March 31, 2020

Michael Siegler

Hi my daughter lives one mile up the road from us on Humboldt Gibson Wells Rd. She was connected on Monday March 30. I was wondering when we can expect to be called. We are at 622. Thanks again.

9:33AM March 30, 2020

Lamesa Forrester

Good morning, My smart tv is not connecting to my internet. It is asking for IP address, Subnet mask, Gateway and DNS server. Where can I find thee numbers?

11:22AM March 24, 2020

Jenni Rachels

Admin

Hi, Jimmy. Thank you for your interest in Gibson Connect internet service. Regarding the ReConnect funds, they are not in the form of a grant. Rather, they are low-interest loan funds from the USDA to help us more affordably provide broadband access to certain areas. We plan to ultimately provide high-speed, fiber-based internet service to all of our eligible members. The process we are using puts our members in control of the order of our buildout. We’re asking members to indicate their support by registering at join.gibsonconnect.com. There is a $20 registration fee which is credited back to the member when his/her service is connected. We are working diligently to provide this essential service and we look forward to serving you and our other members in Fulton County.

1:29PM March 21, 2020

Jimmy McIntyre

It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .

1:28PM March 21, 2020

Jimmy McIntyre

It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .

8:46AM March 19, 2020

Sarah Williams

Admin

Hi, Allonah. Yes, we have been connecting members in the Humboldt/Gibson zone as they are ready. Unfortunately, your address has not been spliced yet, which is why you have not yet received a phone call. Please know that we have several crews working diligently to have members ready for connections as soon as they can. The steady rains and saturated ground conditions have led to crews having to work where they can until the weather clears some. We understand that members are anxious to receive their service, and we are working to get it to them. Please continue to be patient with us as we work toward getting you connected. We will be in contact as soon as your home is ready for installation. Thank you for your support of Gibson Connect!

8:38AM March 19, 2020

Sarah Williams

Admin

Hi, Dewayne. Thank you for your review! We are pleased to hear that you are enjoying your service and had a pleasant installation experience. Thank you for your support of Gibson Connect; we are glad to be serving you!

12:04AM March 18, 2020

Allonah Gibson

I see some people are already getting hooked up in the Humboldt/Gibson zone. I haven’t gotten a call or anything yet. I’m in the same zone

6:38PM March 17, 2020

Dewayne Cleek

Johnny just got us up and running with internet and tv and all I can say is "WOW" what a picture! He went up and beyond with great service especially helping us older folks with extra time to understand how it all works.

9:44AM March 10, 2020

Sarah Williams

Admin

Hi, Lynn. The reason there are a couple of remaining connections to be done here is due to the road being serviced with two different fiber lines. The fiber that runs to connect your end of the road has been placed, and we have crews actively working to get it spliced and ready for install as soon as possible. If you have any additional questions, you can call us at 731.562.6000 and we will be happy to assist you. Thank you for your support of Gibson Connect!

3:37PM March 09, 2020

Lynn Thompson

Everyone on my road was hooked up two weeks ago except me and the two houses next to me. When can we expect to hooked up? I signed up I believe any one else on this road.

5:55PM March 02, 2020

Rita Alexander

Admin

Hi, Jason. Yes, the ReConnect loan funds will help us to build the entire fiber network and we're into year two of what we expect to be a five-year buildout. However, we still encourage Woodland Mills members to sign up and work to meet your participation goal. Our members continue to drive the order of our buildout and the Woodland Mills zones is getting close to meeting its goal. We know you need this important service and we're working hard to get it to you.

1:09PM March 02, 2020

Jason Deem

My residence is zoned for the Woodland Mills project however there is not any type of DSL internet available. The only options we have are satellite internet from Ken-Tenn Wireless or Hughes Net. Charter services the Woodland Mills area, but it is not available to us. Is it possible that the ReConnect loan will allow our area to have services before our goal is reached?

1:54PM February 27, 2020

Michael Siegler

I was wondering when yall might be on Humboldt Gibson Wells Rd? Your last prediction was March and it is upon us lol

1:54PM February 27, 2020

Michael Siegler

I was wondering when yall might be on Humboldt Gibson Wells Rd? Your last prediction was March and it is upon us lol

1:00PM February 25, 2020

Allonah Gibson

Yahll were in the Humboldt/Gibson zone yesterday running line to houses but mine had to be skipped because they said they would have to run it underground. I was wondering how long it would be before they do that?

10:58AM February 24, 2020

Linda Shumate

To the people in the Woodland Mills area I noticed you only like 93 more people. You need to note that Charter Spectrum is offered in several places in that area and it may be hard to convert people to drop their currant provider to go to Gibson Connect. Good luck!

9:46PM February 22, 2020

David Hendrix

I live in the Troy zone on Sublett Rd. The internet here is terrible. Will the Re Connect loan be used for this area?

8:07AM February 21, 2020

Tim " Ozzy" Czernik

Sarah Williams - Thank YOU.

9:13PM February 18, 2020

Crissy Tucker

What about out in Brazil, TN? With my address I looked up it says it's not going to be available but I have heard different. I have WK&T and it sucks. Will y'all be able to get Gibson Connect out here on Gibson Wells Brazil Rd?

6:28PM February 11, 2020

Richard Tharpe

Just had an issue with our service repaired; same day we called back up to speed. So far gibson connect has been awesome and well worth the wait

4:28PM February 11, 2020

Justin Villarreal

What's the status for tiptonville?

6:29AM February 11, 2020

Aaron Brown

What's the status of Troy? I can't find the link I shared a month ago that said 118 more needed.

6:52AM February 09, 2020

Alan Phillips

Hello, I have a concern. When I registered for this service online it placed me in the Alamo zone. I received a letter in the mail saying we are in the Gadsden zone. Is there anyway for us to get a solid answer on this? Thanks!

11:46AM February 06, 2020

Ken Morris

Gotcha! I will be watching to see how this progresses. Thank you for the information!

4:44PM January 31, 2020

Rita Alexander

Admin

Hi, Ken. We can use the ReConnect funds to build broadband infrastructure in areas that meet specific requirements including very limited internet access. For this reason, the ReConnect loan cannot be used to construct fiber to entire zones. However, as we build the areas that qualify for ReConnect, we will use other funding methods to build the remainder of the zone. The zones that will be involved are the South Fulton, Troy, Obion, Hornbeak and Woodland Mills zones in Tennessee and the Fulton, Hickman and Clinton zones in Kentucky. Our broadband project is in its second year of a 3,100-mile construction project covering parts of four Kentucky counties and eight Tennessee counties. The project is being done in phases and is expected to take another three to four years to complete. Our members are driving the order of construction. Members can show support of this project and speed construction in their area by registering for the service at join.gibsonconnect.com. Zones that have reached their participation goals and zones funded by grants the cooperative has applied for and received are being built first. Ultimately we plan to provide high-speed, fiber-based internet service access to all of our members.

5:55PM January 30, 2020

Ken Morris

I just read a news article that Gibson Connect has received a $32 million program from the United States Department of Agriculture to aid in bringing broadband internet to counties in west Kentucky and Lake, Obion, Dyer and Weakly counties in Tennessee. Can you please advise which zones this will involve and how this might change time-tables and goals requirements?

8:27AM January 30, 2020

Sarah Williams

Admin

Hi, Chris. We have begun construction of the main fiber lines and running service drops in the Trenton North zone. Absent unexpected delays, we plan to begin connecting members in April. There is no specific timeline to the connections of certain areas at this time, but we will continue to keep members updated and informed under the "Updates" tab here on the site, and also via the email provided at registration. We appreciate your support and look forward to serving you!

5:21AM January 30, 2020

Chris Speer

I'm in trenton north , around lake hayes area, any updates on this area. Still haven't seen any activity out here

1:43PM January 27, 2020

Sarah Williams

Admin

Hi, Michael. Yes, as of now we are estimating to begin connecting members in the Trenton South zone by March. There is a chance that it could be a little sooner, but based on our estimates right now it will be around March. We are currently splicing and finishing up service drops in the area and will begin connecting members as soon as possible following that. We appreciate your support of Gibson Connect and look forward to serving you!

1:13PM January 27, 2020

Michael Siegler

Hi, we are in the Trenton South zone. Just received an email that looks like it will be March before we might start getting hooked up? Does that sound about right? I know the wires have been hanging on the pole across the street for a couple months now. My friend in Humboldt/Gibson area is getting hooked up on Friday. Just thought we met our goals prior to that area and thought we'd be hooked up sooner. thanks

4:16PM January 23, 2020

Sarah Williams

Admin

Hi, Donald. The Hickman zone is currently at 52% of its goal with 189 more signatures needed. You can check your zone's status at any time by going to the "Zones" tab here on the website. We appreciate your support of Gibson Connect and look forward to bringing this service to all of our members!

2:38PM January 23, 2020

Donald Love

What is the status for the Hickman

3:25PM January 21, 2020

Sarah Williams

Admin

Hello, Tim. Currently, the Gadsden zone is in the engineering phase of the buildout process. Assuming the weather is good and we do not have any unexpected delays we plant to start building the main line fiber and running service drops in the next few months, and begin connecting members this summer. We appreciate your continued support of Gibson Connect!

3:20PM January 21, 2020

Sarah Williams

Admin

Krystal, we have not yet started in-home installations in the Trenton South zone, but are hopeful to start in the next couple of weeks. Crews are currently running service drops and splicing in the area, and we plan to begin connecting members, soon. We appreciate your support of Gibson Connect and look forward to serving you!

3:18PM January 21, 2020

Sarah Williams

Admin

Hi, Martin. We have crews working diligently in the Humboldt/Gibson zone on several different steps of the buildout process. We have begun connecting members in the area, and are continuing to work on placing service drops and splicing as well. Unfortunately, we cannot provide you with a specific timeframe for your address, but we are working as quickly as we can to connect homes in this zone. We appreciate your support of Gibson Connect and look forward to serving you, soon!

6:56AM January 21, 2020

Tim " Ozzy" Czernik

Jenni Raches, I lost EVERYTHING! I tried to reset my laptop and I lost everything. I finally got on here and I see "UPDATES" that STOPPED... 3 MONTHS ago?

9:21AM January 18, 2020

Krystal Privett

I noticed the lines run to my house last week, how long from then to hook up? I'm anxiously waiting and hoping for soon.

6:09PM January 17, 2020

Jerry Fletcher

Got hooked up today and i am very pleased with Gibson Connect this is the best internet out there period Gibson Connect Rocks!!!!!!!!!!!!!!!

9:21AM January 17, 2020

Martin Johnson

Any updated info on Mag Duffy Rd. ?

8:28AM January 15, 2020

Sarah Williams

Admin

Hi, Vickie. You can call 731.562.6000 to speak with a Gibson Connect representative, and they will be able to help you get that installation scheduled. Thank you for your support of Gibson Connect!

2:02AM January 15, 2020

Vickie Franklin

Who do i call to get hooked up they called me once in December and i missed it....Can you give me a phone number please....thank you Vickie

4:13PM January 14, 2020

Sarah Williams

Admin

Hi, Arthur. I have verified your registration and forwarded it to one of our Gibson Connect team members to research an estimated installation time for your location. He will be calling you to provide you with an update, shortly. Thank you for your support of Gibson Connect. We look forward to serving you!

12:33PM January 13, 2020

Arthur Bullock

So. they came to my street in Samburg, laid the lines, hooked up the house across the road (it has blazingly fast internet now) and took off a few months ago and I haven't seen them since ??? I called your number was told, "oh we get calls like this all the time the place across the road probably wasn't hooked up". I know it was I know the owner and I have been in there. What is going on? when will we see our internet?

10:27AM January 10, 2020

Sarah Williams

Admin

Hello, Mike. We do not have an estimated timeline for construction in the Kenton zone, yet. We have just completed the Phase I buildout, and are beginning to focus on the zones that were approved for Phase II. The Kenton zone has met its goal, but has not yet been approved by our Board of Trustees for buildout. We will continue to update members at www.gibsonconnect.com, as well as at the email address provided at registration. We appreciate your support of this service and look forward to serving you!

10:23AM January 10, 2020

Sarah Williams

Admin

Hi, Lee. The Bells zone is currently at 57% of its goal, with 181 signatures still needed. You can check your zone's progress at any time by going to the "Zones" tab here on the website. Please continue to encourage your friends and family members to sign up if they have not already. We appreciate your support and look forward to serving you!

7:57PM January 09, 2020

Mike Farrar

Can you give me an idea about when fiber construction might begin in Kenton?

8:50AM January 09, 2020

Lee Hickman

When is the Bells area going to get Gibson Connect?

5:59PM January 03, 2020

Rita Alexander

Admin

Hi, James. Our residential internet offerings are 250 Mbps and 1 Gig. The download and upload speeds are "symmetrical" or the same. If you get the Gig plan, you'll have 1 Gig of download and 1 Gig of upload. If you get the 250 Mbps plan, you'll have 250 Mbps download and 250 Mbps upload. Thanks for your interest and have a great weekend!

1:15PM January 03, 2020

James Taylor

This may have been answered already. Is the upload and download speed a gig.

10:47AM December 26, 2019

Johnny Tharp

I have but no help,both schools on my street have it ,I'm between them.

10:06AM December 26, 2019

Jenni Rachels

Admin

Hello, Johnny. Gibson EMC's service area is broken into zones. There are some areas in Milan that fall within one of our zones, however, the majority of Milan is not eligible for Gibson Connect service. By law, we are only allowed those who live within Gibson EMC's service area. Please try entering your address in the gray box to see whether you are eligible for service.

6:26PM December 25, 2019

Johnny Tharp

why do I not see Milan on your list?

8:40AM December 20, 2019

Sarah Williams

Admin

Keely, yes, you will. If our team does not reach you via phone after a couple of attempts, we will also reach out to you via email to try and schedule your installation. If you would like to verify that your phone number has been updated in the system, please call us at 731.562.6000 and one of our team members will be able to help you with that.

6:38PM December 19, 2019

Keely Wade

Ok @sarah Williams. The number I have provided at registration is different now tho I have called to have my new number posted on my account as well as a back up number... hopefully y'all see that in y'all's system. Would I also receive an email from y'all about scheduling a home install if I'm not reached via phone?

5:27PM December 19, 2019

Sarah Williams

Admin

Hey, Chris. At this time we have not begun much work in the Trenton North zone as our crews are still hard at work to finish up the remainder of Phase I in Lake County. Once we have completed that, we will begin to focus our efforts on the Phase II zones, including Trenton North. We will continue to update members via the email address provided at registration as well as on our website. We appreciate your support and look forward to serving you!

5:23PM December 19, 2019

Sarah Williams

Admin

Hi, Keely. We have crews actively working in this area and turning in orders daily that are ready for the in-home installation. There are only a couple of people on this road that have been connected at this time, but our team is calling to schedule new installs as quickly as possible. We will call the phone number you provided at registration to schedule your connection. Thank you for your continued support and patience for this service!

2:19PM December 19, 2019

Chris Speer

Any update on trenton north, around lake Hayes area. Haven't seen any trucks in our area at all.

9:57AM December 19, 2019

Keely Wade

Hey just curious, we had our splicing done already last saturday and people down our road has been hooked up and had there home install done already...can you please look at my account and let me know if we getting close to our home install?

10:54AM December 16, 2019

Sarah Williams

Admin

Hi, Deborah. If you would like to have an extra splice, it would require that you have two separate services, one for your home and one for your shop. Unfortunately we would not be able to splice off of the fiber going to the home for it to run off of the same line. The price would be $49.95 for Residential 250 Mbps or $69.95 for 1 Gbps, depending on which package you prefer. You could also consider a range extender if the shop is within close proximity to your home. If you have any further questions on which would work best for you, please let us know and we will be happy to speak with you!

10:49AM December 16, 2019

Sarah Williams

Admin

Hello, Allonah. We have placed all of the main line cable for the Humboldt/Gibson zone, and crews are currently working on main line splicing and service drops. Unfortunately, I cannot provide a specific timeline for connections, but we plan to start them next month. Circumstances such as weather could impact the timeframe of installations, as well. A Gibson Connect representative will call you as soon as your home has been readied for service. We appreciate your support and look forward to serving you!

6:45AM December 10, 2019

Deborah Powell

Just wondering what the cost is to add an extra splice to my out building. I am in there a lot and would be nice to have internet for hard wire in there as well.

4:05PM December 06, 2019

Allonah Gibson

Any progress for the Humboldt/Gibson zone?

9:28PM December 04, 2019

Tim " Ozzy" Czernik

Jenni Rachels, Thank You

2:39PM December 03, 2019

Jenni Rachels

Admin

Hello, Sandi. Unfortunately I can't give you a timeline, but I can confirm that construction has begun in your zone. We expect spicing to begin this month or in January. After spicing is done and a NID is placed on your home and tested, we'll call you to schedule in in-home installation. We look forward to serving you!

2:28PM December 03, 2019

Jenni Rachels

Admin

Hello, Angie. It appears that you signed up after we had begun doing service drops to the homes in your area. Those that were already registered when work was being done were connected. I checked to make sure that your home is on our list to for contractors to return to for connection, and it is. We will contact you to schedule your installation when crews are in your area.

1:31PM December 03, 2019

Sandi Phillips

I'm in the trenton south area and they laid the cable in my yard yesterday. I was wondering about how long it will be before the actual connection for the service. Thank you! Excited to enjoy the new Internet service!

11:01AM December 03, 2019

Jenni Rachels

Admin

Hello, Keleta. You are in the Hornbeak zone. We expect to see the construction of main fiber lines and service drops to begin in March or April and follow with splicing in May or June. Other work will be completed as resources become available, and we’ll keep you informed via the email address that you provided at registration as progress begins in your area.

10:53AM December 03, 2019

Angie Burrus

Why are the people down the road a ways and people before my house getting hooked up but my house is being skipped?

10:53AM December 03, 2019

Angie Burrus

Why are the people down the road a ways and people before my house getting hooked up but my house is being skipped?

10:53AM December 03, 2019

Angie Burrus

Why are the people down the road a ways and people before my house getting hooked up but my house is being skipped?

8:42PM November 30, 2019

Keleta Turnage

Can you tell me if my address is currently provided your internet service and if not how long it will be before we can expect our area to receive it? Thank you

1:33PM November 27, 2019

Jenni Rachels

Admin

Hi, Keely. Unfortunately, I can't offer a timeline, but I can tell you that the crews performing those functions are currently working in the Tiptonville, Samburg and Ridgely areas. They will return to your area once Phase I work is complete. We'll give you a call to schedule your in-home installation once your home has been readied for service. We appreciate your patience and hope that you and your family have a wonderful Thanksgiving.

12:57PM November 27, 2019

Keely Wade

@jenni Do you know how long that part could take since we are at the end of it?

4:26PM November 25, 2019

Jenni Rachels

Admin

Hello, Keely. Your construction has already been completed, and you are currently waiting on splicing and a network interface device (NID) to be placed on the side of your home.

4:16PM November 25, 2019

Keely Wade

Is there a way you can look up my address and tell me what step they are on? I have cables by the road and I believe it was also ran up to my house. Just trying to get an idea on where we are at

8:45AM November 22, 2019

Jenni Rachels

Admin

Hi, Warren. Your home was added to our scheduling list yesterday, so you should receive a call today to schedule your in-home installation.

8:41AM November 22, 2019

Jenni Rachels

Admin

Hello, Griffin. The way in which we install fiber service in apartment complexes depends on the construction of the building. We confer with the apartment complex owner or manager to determine the least disruptive way of installing service to the interested members.

8:23AM November 22, 2019

Jenni Rachels

Admin

Hello, Tim. As you probably know, Gadsden will be included in Phase II of our buildout. We expect to see construction of main fiber lines and service drops begin in February or March and splicing to follow in April or May. We’ll be in contact with you via email as progress begins in your area.

7:28AM November 22, 2019

Griffin Andrew Ingram

Since I live in an Apartment complex in Tiptonville .. how will Gibson Connect be installed here?

9:03PM November 21, 2019

Griffin Andrew Ingram

Be happy when I get connected!

11:11PM November 19, 2019

Warren Douglas

My home is ready for service, pulled technician out of front yard that got stuck two weeks ago, my neighbor about two hundred feet from me had theirs hooked up last week, have you forgotten about me?

9:22AM November 19, 2019

Tim " Ozzy" Czernik

Can we get an update on the GADSDEN area, "please"?

8:39AM November 19, 2019

Jenni Rachels

Admin

My apologies, Michael. We have begun engineering in the Trenton South zone. We expect construction and service drops to begin this month and splicing to follow in December or January. Other work in the “Steps to Buildout” will be completed as resources become available. 1. We begin with contractors doing the engineering design. 2. Once the design is completed, the contractor builds the primary fiber lines along our primary electric lines. 3. Next, the contractor will begin the splicing process to direct the primary fiber communication path back to the substation. 4. During this time, service drops from the street/road to the home will be constructed. 5. The contractor or a Gibson Connect employee will then perform additional splicing to direct the fiber communication path to the home, attach a network interface device (NID) to the home and test it to ensure the fiber is ready for installation. 6. Once it tests ready, we will call you to schedule your in-home installation. Again, I'm sorry for the confusion and appreciate your interest.

8:17AM November 19, 2019

Michael Siegler

Jenni, we are Trenton South not Humboldt/Gibson.

11:01AM November 06, 2019

Jenni Rachels

Admin

Michael and Allonah, you are both in the Humboldt/Gibson zone. There are several steps that will still need to happen before you are connected. To give you an idea, we have begun main fiber line construction and service drops in your zone. We also have begun splicing in the southern parts of the Humboldt/Gibson Zone, and we will continue moving northward. Other work in the “Steps to Buildout” (below) also will be completed as resources become available. 1. We begin with contractors doing the engineering design. 2. Once the design is completed, the contractor builds the primary fiber lines along our primary electric lines. 3. Next, the contractor will begin the splicing process to direct the primary fiber communication path back to the substation. 4. During this time, service drops from the street/road to the home will be constructed. (If your electric service is overhead, your fiber service also will be overhead. If your electric service is underground, your fiber service also will be underground.) 5. The contractor or a Gibson Connect employee will then perform additional splicing to direct the fiber communication path to the home, attach a network interface device (NID) to the home and test it to ensure the fiber is ready for installation. 6. Once it tests ready, we will call you to schedule your in-home installation. Thank you both for your interest.

9:23PM November 05, 2019

Allonah Gibson

Any update on the Humboldt/Gibson area?

11:26AM November 05, 2019

Michael Siegler

I see lines curled up around a pole next to our house. Does that mean they will be calling to schedule a hook up time soon? We are SOOOO excited. Thanks

4:39PM November 04, 2019

Jenni Rachels

Admin

Hi, Aaron. Troy is at 74% if its goal with 139 registrations needed. Please encourage your friends and neighbors to register to move your zone closer to meeting its participation level. You can check the status of all of our zones by clicking the "Zones" tab above. We appreciate your interest!

3:04PM November 04, 2019

Aaron Brown

Any updates on the Troy area?

1:39PM November 04, 2019

Jenni Rachels

Admin

Hello, Misty. There is a lot of work currently going on in Tiptonville. We have aerial service wire crews, buried service wire crews and splicing crews working there now. Unfortunately, I cannot provide you a time frame, but we will have a Gibson Connect representative will call you to schedule an in-home installation once your home has been readied for service.

12:20PM November 03, 2019

Misty Barker

Can we get an update on the tiptonville zone?

10:42AM October 30, 2019

Jenni Rachels

Admin

Hello, David. Great questions. First, congratulations on your zone reaching its goal! As you may know, Gibson Connect is currently working on Phases I and II. They consist of the zones that first met their participation goals and the zones that have been awarded broadband grants. Gibson Connect will announce a third phase when it nears the completion of zones in Phase I and Phase II. When your zone has been assigned to a phase, we will send occasional progress updates to the email address that you used during registration. Also, we will provide an ONT that has a built-in router. It is great at processing the subscription speeds. If you subscribe to 250 Mbps and later decide to upgrade to 1 Gbps, there will be no additional fees to make that switch.

12:31AM October 30, 2019

David Chaffin

Hello, all. Rutherford has reached it's goal and I had some questions ahead of installation. The first obvious one is an estimated timeline? Is there anyway to know how long it might take? Will a modem be provided? If so, are the modems new enough and adequate to process the full subscription speeds? I don't know a lot about these things, but I'm told it's a problem with our current provider and the biggest reason we don't get anywhere NEAR the speed we PAY for. Also, I'm reasonably confident the 250 Mps will serve our household just fine, but if we wanted to upgrade to 1 G, how much of an inconvenience would it be? Additional fees or such?

8:31AM October 22, 2019

Jenni Rachels

Admin

Hi, Jon. We understand that our members need and want reliable high-speed internet. Unfortunately, building across a 12-county area can be quite time intensive, but we are doing our best to connect as many members as possible as quickly as we can. The good news is that our ultimate goal is to serve you and all of our eligible members who desire service.

3:41PM October 21, 2019

Jon Stover

My house is right on the edge of a zone. I’m signed up and registered and the buildout stops less than 100 yards from my house. Obion is only 51% approved after all this time and I’m stuck with less than 100 yards from having it all because my house is just barely across the “zone”. I hope my neighbors Enjoy their new internet. Must be nice

10:03PM October 19, 2019

Rita Alexander

Admin

Hi, Maxwell. We completely understand your desire for and need to be connected quickly. However, we still have some work to do in the Tiptonville zone of Phase I before we can move these resources to complete work on the Trenton South zone of Phase II. We are doing some main line construction and hanging some drops in your area, but there are several more steps in the build process that must be completed before we can connect you. Please continue to be patient. We will call you when your home is ready for installation. We're looking forward to getting you this service.

9:31PM October 19, 2019

Rita Alexander

Admin

Hi, Keely. I believe that when the fiber is run to your home you also should be able to get fiber run to your shop as well. Please call 1-731-562-6003 Monday - Friday between 7:30 AM and 4:30 PM and our member service personnel will be able to provide a definitive answer as well as make any necessary notes to your account. We appreciate your support of Gibson Connect!

11:58AM October 19, 2019

maxwell williams

again we're past the engineering part the service drop is hanging off the pole I'm just waiting for someone to connect it from the pole to my house. most of the houses on Alamo highway near me have the service drop hanging off the pole I'm just curious as to when you're actually going to begin adding internet, your workers seem to think that it is ready now because I've asked them every time they passed the house or when I see them working near the house. We are just ready for internet and to start throwing money at you.

2:07PM October 16, 2019

Keely Wade

I was curious on when the lines get ran from the street to my house if I am able to get a drop on my shop building as well? My shop is fully insulated and wired so if I am able to connect my devices in there hardlined with Ethernet cables that would be lovely

1:56PM October 16, 2019

Jenni Rachels

Admin

Hi, Maxwell. Your address falls within the Trenton South zone. We have begun engineering in this zone, and we expect for construction and service drops to begin either this month or in November. We also expect for splicing work to begin in December or January. For additional information, please read our most current status update at https://www.gibsonconnect.com/broadband-project-update.

12:02PM October 15, 2019

maxwell williams

I have had the service drop line hanging from the telephone pole for months now on the Alamo hway when will they start connecting internet to the houses

5:33PM October 11, 2019

Rita Alexander

Admin

Hi, Harris. There are a lot of variables when you buy a TV. New TVs with HDMI ports will work with an Amazon Fire TV Stick, meaning any modern TV (1080P or better) will work. If you want to avoid the need for a separate Fire TV Stick device, you will need a set that uses ANDROID operating system or that has Amazon Fire TV built in. Hope this helps and that you have a good weekend!

8:42AM October 11, 2019

Harris Crocker

Looking to buy a new tv what are the requirements for the tv service that Gibson Connect is trying out

8:50AM October 04, 2019

Jenni Rachels

Admin

Hello, Micheal. As you may know, your address is in the Trenton South zone. We have begun engineering in this zone, and we expect for construction and service drops to begin either this month or in November. We also expect for splicing work to begin in December or January. For additional information, please read our most current status update at https://www.gibsonconnect.com/broadband-project-update.

8:33AM October 04, 2019

Michael Siegler

Jenni, We saw trucks on our road this past week. Humboldt Gibson Wells Rd. What does that mean exactly? Are they just starting the process to get us ready? thanks

9:28AM October 01, 2019

Rita Alexander

Admin

Hi, Keviin. We know that you need this service, so we'll continue to encourage members in your area to register. We appreciate your support and hope you'll continue to spread the word too. Our goal is to ultimately give all of our eligible members access to high-speed internet.

6:32PM September 26, 2019

Keviin O'Neill

Honestly, I don't see any way my zone will ever collect enough subscribers for us to have hi-speed internet.

10:37AM September 11, 2019

Jenni Rachels

Admin

Hello, Latrina. Newbern is currently at 77% of its goal with 77 needed registrations. You can check the status at any time by clicking on the "Zones" tab above and scrolling down to Newbern.

10:35AM September 11, 2019

Jenni Rachels

Admin

Hi, Allonah. I'm sorry for the late response. We responded to the Facebook message you sent.

8:59PM September 10, 2019

Latrina Jarrett

Can you give me an update on Newbern?

8:32AM August 22, 2019

Allonah Gibson

I live on Hwy 420 my zone is in the phase two part. How long will it be roughly til the houses will be equipt with the internet?

2:00PM August 16, 2019

Jenni Rachels

Admin

Hi, Michael. The Tennessee Broadband Accessibility Act is the legislation that was passed in 2017 that allows electric co-ops to provide retail internet access within their electric service area. You can contact your local state representative to learn more.

11:58AM August 16, 2019

Jenni Rachels

Admin

Hi, Ken. I've updated your order to 1 Gbps for $69.95/month. Thanks for the support!

11:48AM August 16, 2019

Michael Beavers

Has there been any progress in bringing Fiber to the good people of Trenton, TN (on Trenton L&W)? I have heard a million times that it is a state law preventing this but when I can see your headquarters and cannot get that Internet, frustrating is a word that can be used. So who do I need to speak with as an American from the state of Tennessee in this area to get this law reversed? Also, what is the specific law that is preventing the good people of Trenton, TN from receiving this Internet? Thanks. Let's Make This Happen for Trenton, TN.

10:57AM August 16, 2019

Ken Morris

Jenni or Rita, can you upgrade me to the 1 gig service please? Looking forward to this service. I sure hope the Troy zone kicks in and gets this done.

9:08AM August 14, 2019

Jenni Rachels

Admin

Hello, Jerry. Unfortunately, we can't provide a timeline. I can, however, give you the steps for building fiber-to-the-home to give you a better idea of the work that has to be done. First, a contractor performs the engineering design work. Then, a contractor inspects for compliance. Next, contractors and employees perform "make ready" work. A Contractor constructs the main fiber distribution lines along our primary electric distribution lines. A contractor will then install service drops from the street/road to the home. Either a contractor or our employee will attach a network interface device to the home and test to be sure fiber is "lit" or functional. Then, a contractor and/or our employees will perform splicing to direct the fiber communication path. Lastly, we'll schedule and perform the in-home installation.

6:15PM August 13, 2019

Jerry Fletcher

Jenni/Rita main line has been ran out my house and to my house just wondering on maybe a time frame of getting connected

9:15AM August 13, 2019

Jenni Rachels

Admin

Hi, Kristen. We have begun engineering in our Phase II zones (which includes Gadsden). As more progress is made, we'll keep you informed via the email address you provided at registration.

5:59PM August 12, 2019

Kristen Wood

How are things coming along in the Gadsden zone?

4:10PM August 12, 2019

Rita Alexander

Admin

Misty, in the Tiptonville and Samburg zones, 99% of the primary fiber lines are completed. We're constructing service drops now. Splicing has started in the Ridgely area and when that is completed, the splicers will move into the Tiptonville and Samburg zones. We expect to begin connecting members in these zones this fall.

4:00PM August 12, 2019

Rita Alexander

Admin

Martin, we have started construction of the primary fiber lines. By fall we will be connecting members in the Humboldt/Gibson Zone. Thank you for your support of this project!

7:48PM August 11, 2019

Martin Johnson

How close is Humboldt area to getting fast internet?

11:00AM August 10, 2019

Misty Barker

Could we get an update on the tiptonville zone please.

9:05PM August 09, 2019

Carol Baird

OK come on Rutherford folks. We only need 62 more to sign up!! I am so ready to get off this pitiful internet we are stuck with. We live out in the country and get only 3.1 Mbps through TEC. I have to put my router in a aluminum foil lined tupperware container in a chair and aim it directly toward my smart TV to be able to stream Netflix and Hulu!! I am going to throw a party when we finally get this great offer!!!!

2:43PM August 08, 2019

Jonathon Moore

Hurry up with gibson already this is the best movement in tennessee right now

9:09AM August 08, 2019

Jenni Rachels

Admin

Good morning, Harris and Shelby. We are so pleased that you are now enjoying our fast and reliable internet! We appreciate you sharing your experience with us.

7:35AM August 08, 2019

Harris Crocker

Was connected yesterday Brandon Evans was very professional and friendly person to perform the internet connection. I am very happy to be connected after being with out internet for over two years. The service is better than using my personal hotspot on my phone. I have nothing else to compare the it to. Shelby Crocker

1:21PM August 02, 2019

Jenni Rachels

Admin

Thank you, Mack! Good idea! Please continue to share your ideas about how we can increase participation! We appreciate your help and support!

8:59PM July 31, 2019

Mack Pirtle

I know a lot of schools in the Gibson Connect Zones will be starting school very soon. Most all of them will be having an "open house" and that would be a great time to set up and possibly get more members.

5:27PM July 25, 2019

Tim " Ozzy" Czernik

Got it! Sorry for the MIX UP...It's just frustrating with currently paying two times that amount to HUGHESNET and getting VERY poor service! I CAN'T WAIT ! I'll throw a party when we're hooked up .... lol THANK YOU .

8:11AM July 25, 2019

Jenni Rachels

Admin

Hello, Timothy. The registration fee for sign up was $20. It will be refunded on your first Gibson Connect bill once you receive service. We have two residential internet packages. The first is 250 Mbps for $49.95 per month, and the second is 1 Gbps for $69.95 per month.

6:13AM July 24, 2019

Tim " Ozzy" Czernik

Excuse me, please, I took advantage of the offer when I signed up for GIBSON CONNECT. I believe it was $40? Or was it $49.95, and each month what exactly will it be? Please? THANK YOU.

9:01AM July 17, 2019

Tim " Ozzy" Czernik

:=( I was just JOKING MISS Rachels

10:42AM July 10, 2019

Jenni Rachels

Admin

Hello, Gage. Good question. Engineering is the first step of the process, which is developing the construction plans. The engineering plans will be handed to the contractor to start construction.

4:04AM July 10, 2019

Gage Harrison

Thanks, Jenni. One more question. When you say “engineering” what do you mean by that?

11:48AM July 09, 2019

Jenni Rachels

Admin

Hello, Gage. We certainly understand the need and know that you and many others are anxious to get fast and reliable service. To answer your question, we are not able to extend service past the set zones, because the buildout follows our electric system. The good news is that Trenton North has already reached its goal, and engineering has begun in your area. We appreciate your support and look forward to serving you.

3:46PM July 05, 2019

Gage Harrison

We live less than a mile away from the Dyer zone and are considered Trenton North. Will there be any trouble if y’all could extend the cable less than a mile to connect to us or would we have to wait for Trenton North? Our address is 148 Narrow Gauge Road and live in the border of Dyer and Trenton North

8:24AM July 03, 2019

Rita Alexander

Admin

Thank you for understanding, Shelby! Hope you have a great 4th of July!

6:06PM July 02, 2019

Harris Crocker

Rita thanks for the information on what has to happen to get the job completed Mike did call but I didn’t answer the phone because I didn’t have the phone number in my contacts he did leave a voicemail I will not be as frustrated now I understand what has to be done thanks for the information Shelby Crocker

4:41PM July 02, 2019

Rita Alexander

Admin

Hi, Shelby. Thank you for reaching out to us. We've investigated the situation and talked with the contractor. The work necessitates a highway closure and is more complicated than most situations. Nevertheless, we agree that it has taken too long and we're sorry. Mike, our Technical Services Coordinator is working with the contractor to get the work completed as soon as possible. He also will be giving you a call. Please don't give up on us; our internet service is worth the wait!

4:28PM July 02, 2019

Rita Alexander

Admin

Good afternoon, Cody! Love the name; my oldest son's name is Kody. Dee Leah will be giving you a call or she may already have called you. She should be able to provide you with some detail since we are actively connecting in your area. Thank you for supporting Gibson Connect!

4:24PM July 02, 2019

Rita Alexander

Admin

Hi, Michael! Congratulations on Trenton South reaching its participation goal! Trenton South is part of our Phase II buildout. We've started doing the engineering design work for Phase II, but we still have a good bit of work to complete for Phase I (Medina, Three Way, Dyer, Tiptonville, Ridgely and Samburg). I wish I could give you more specific information on the timeline, but we don't want to over promise and under deliver. We'll be in contact with you and other members in Phase II zones using the email provided during registration as we get closer to doing construction in your area. Thank you for your support!

7:53AM July 02, 2019

Harris Crocker

I have had underground cable and a box on the outside of my house for 2 months now the crew that connect the cable across the highway have not returned the man with the crew on April 29 told me that they would be back Thursday didn’t lie for there a lot of Thursday’s I have given up on internet service. Shelby Crocker

10:08PM June 30, 2019

Cody Brennan

I had a representative come by about a week ago (Dyer) and I can’t remember when they said I would be able to set up an installation date. I know you are getting berated with questions, I’m just wondering if you know when I’d be able to set up installation.

8:40AM June 28, 2019

Michael Siegler

Good morning! Was wondering if there is anything to report for Humboldt Gibson Wells Rd yet? Trenton South. thank you

12:12PM June 27, 2019

James Neal

Hey Jenni, yes other IPTV apps work fine. And on the email, there are public domains that integrate very well with a local pc/tablet based email software program, e.g. Thunderbird Mail, integrates gmail to your local pc mail program. For those like me, now to just get all the email addresses updated away from local ISP cable email domain. Just takes time to get it done. Personally, I am not trusting local ISP continuing email domain support. Thus am updating all my email addresses to a public domain. Hopefully we now have a reliable fiber internet to support all our needs!!! Thanks!!!!

11:43AM June 27, 2019

Jenni Rachels

Admin

Hello, James. Gibson Connect fiber can support IPTVs provided by other cable companies unless the cable company will not allow it. If your cable company has blocked their TV service on our network, we recommend options such as Playstation Vue, YouTube TV or HuLu Live, all of which offer local channels and a variety of national content. As you mentioned, we do not provide an email domain. We feel that it better benefits our members by using a public domain as to prevent the member from being tied to a specific ISP.

9:56AM June 27, 2019

James Neal

FYI - For current IPTV users with local cable company. It will not work with Gibson Connect internet. Got my fiber connection operating last night and to my surprise no IPTV through existing cable company. Also, be mindful that there is no email domain with Gibson Connect. Wasn't aware of these points myself so am sharing...…...as a heads up.

8:25PM June 26, 2019

Tim " Ozzy" Czernik

Jenni Rachels, THANK YOU....So..."About......Memorial Day..."ish".... lol2020 :-)

9:04AM June 26, 2019

Rita Alexander

Admin

Hi, Jeff. Unfortunately I cannot provide a date for TV at this time. We've encountered problems that we are diligently working through. As you know, our goal was to get this product out sooner; and we are disappointed and sorry for the delay. We will communicate about TV as soon as these problems are resolved. We appreciate your patience and support of Gibson Connect!

8:53AM June 26, 2019

Rita Alexander

Admin

Tim. the Newbern zone is at 74% with 87 more sign ups needed to meet your participation goal. Ultimately, we hope to provide all of our eligible members with access to high-speed internet service, but the order of our build is being guided by our members. We know you need this service, so please continue to encourage everyone around you to register. Thank you for your support!

8:47AM June 26, 2019

Rita Alexander

Admin

Hi, Warren. First we'll need to get the locates for other underground services and then a crew will install the underground service drop. Once the NID is installed, we'll call you to schedule your installation. Please just watch for our call. We look forward to serving you!

8:37AM June 26, 2019

Jenni Rachels

Admin

Hello, Timothy. Before we begin construction in an area, the plans must be engineered and materials ordered. This work is currently being done in the Phase II zones. We wish we could give you an approximate date in which your home will be ready for its installation, but we cannot do so. There are many factors that determine when an area is ready for installation, some of which (like weather) we do not have control over. We will, however, keep you up-to-date via the email you provided at registration when we get closer to constructing in your area. We appreciate your support of this project!

7:13AM June 26, 2019

Tim " Ozzy" Czernik

THANK YOU... LOL, "NOT Then You.. sorry.

7:12AM June 26, 2019

Tim " Ozzy" Czernik

MISS Jenni Rachels? " So in dates...."about.... When might we have a VERY FAIR PRICED DSL FIBER IN OUR HOME" ??? "ABOUT"? Please, "PRETTY PLEASE"? THEN YOU

7:02PM June 21, 2019

Warren Douglas

Great to see service drops from happening in grays camp community, QUESTION my drop has to be put underground , anything specific I need to do ? The CREW came by and said a separate crew has to do that, and went on to the next residence

5:27PM June 21, 2019

Tim Ferguson

From,Newbern TN would really like to know when we may get it or are we that has signed up even going to get the net in our Area

5:25PM June 17, 2019

Jeff Walters

Any news on when the TV packages will be available ?

2:08PM June 17, 2019

Tim " Ozzy" Czernik

HEY HEY ! ! ! ! GADSDEN...**** Phase II - Engineering Underway...MEANING..........................................................? I can't wait to get off the HORRIBLE HUGHESNET OVER PRICED for just shy over dial up service."OH THE HUMANITY!" So in dates...."about.... When might we have a VERY FAIR PRICED DSL FIBER IN OUR HOME" ??? "ABOUT"? Please,

1:51PM June 13, 2019

Jenni Rachels

Admin

Hello, Shelby. We do still have crews working in the Three Way zone. We hope to complete Medina and Three Way by late summer, then we'll devote all of our construction resources to Dyer before moving to Tiptonville, Ridgely and Samburg.

1:01PM June 13, 2019

Harris Crocker

Are crews still working in my zone ? Shelby Crocker

9:56AM May 29, 2019

Jenni Rachels

Admin

Hi, Keely. We are still working on Phase I of Gibson Connect's build (Medina, Three Way, Dyer, Tiptonville, Ridgely and Samburg). As you may know, the Humboldt/Gibson zone will be included in Phase II along with Trenton North, Trenton South, Hornbeak and Gadsden. We will be in contact with you when we get close to beginning construction in your zone. We appreciate your interest and look forward to serving you.

9:49AM May 29, 2019

Jenni Rachels

Admin

Hello, Misty. We've started construction of the fiber distribution system in Tiptonville. We hope to complete installations in the Medina/Three Way zones this summer and in the Dyer zone in late summer or early fall. Next, we will begin splicing, putting in service drops and doing installations in Ridgely, Tiptonville and Samburg. When we get your service drop built, we will call the telephone number you have provided to schedule your installation. We appreciate your support!

9:44AM May 29, 2019

Keely Wade

Just curious on the progress for the 186 State Route North, Humboldt/Gibson area. If it looks like lines and things will be ran before or around fall?

11:43AM May 28, 2019

Misty Barker

Any update on the Bessie bend area of the Tiptonville zone?

8:55AM May 22, 2019

Jenni Rachels

Admin

Hi, Lara. I wish I could give you projected date, however, I am unable to do so. I can tell you that we have several crews working in Medina, and they're hooking up members as quickly as possible. We'll give you a call to schedule your in-home installation once your home has been readied for service. We appreciate your patience and think that you'll be very pleased with our service.

8:51AM May 22, 2019

Jenni Rachels

Admin

Hello, Michael. We are still working on Phase I of Gibson Connect's build. As you may know, Trenton South will be included in Phase II - congratulations! We will be in contact with you when we get close to beginning construction in your zone. We appreciate your interest and look forward to serving you.

8:16AM May 22, 2019

Jenni Rachels

Admin

Hi, Kevin. Thank you very much for your feedback. We hare happy that you had such a good experience. We are still mainly working in Medina and Three Way, however, we have been able to gain some additional crews to begin work in Dyer. We have already completed some installations there. A Gibson Connect representative will contact you to schedule an in-home installation once your home has been readied for service. Thanks again for your feedback and support!

8:49AM May 21, 2019

Lara Coleman

Wondering about projected install date for 321 Rowlett? My AT&T internet drops out literally hundreds of times per day and is virtually unusable. Trying to decide if I should hold out for my Gibson Connect install or put in a service call to AT&T which I know will be a hassle and they won't solve the problem. Been down that road multiple times already.

3:06PM May 20, 2019

Michael Siegler

Just wondering about 622 Humboldt Gibson Wells Rd, Trenton South area.

12:33PM May 13, 2019

Kevin Stallings

Just wanted to brag on the guys who did the underground work in our neighborhood. They did an excellent job of digging and replacing my sod back. We can barely tell they were even there now.. Those guys worked some long hard days hand digging waist deep and then took the extra care to replace all the dirt and make it look almost untouched. GREAT JOB UNDERGROUND CREW!! Now is there an update on when home installations will begin in Dyer? I'm not really seeing any splice enclosures on any of the poles here so I'm guessing it will be a while longer before things get moving?

8:53AM May 09, 2019

Jenni Rachels

Admin

Hi, Teresa. We are currently working in our Phase I zones (Medina, Three Way, Dyer, Tiptonville, Samburg and Ridgely). As you may know, Hornbeak will be included in Phase II of the Gibson Connect buildout. We will be communicating with you to keep you informed of our progress as we begin work in your area. We are looking forward to serving you and your neighbors!

5:30PM May 08, 2019

Teresa Underwood

Is there any update on when construction in the Hornbeak area will begin? I know we only need 6 more supporters. Everyone around here is so excited to finally have fast, reliable internet!

8:20AM May 07, 2019

Jenni Rachels

Admin

Good morning, Dylan. I have updated your order to include 1 Gbps Internet. You can update your phone number by calling any of Gibson Electric Membership Corporation's member service centers. Have a great day!

7:32AM May 07, 2019

Dylan Turner

Hello my name is Dylan. I would like to upgrade from the Residential 250 Mbps Internet to the Residential 1 Gbps Internet if that is possible. I would also need to update my phone number and do not know where to do that. Please help me if possible. Thank you.

4:56PM May 03, 2019

Jenni Rachels

Admin

Thank you for the update, Mrs. Crocker. Let us know how you like your service once it is connected. Have a great weekend!

4:53PM May 03, 2019

Harris Crocker

I am Mrs Crocker I am very happy to see process a crew was here today and they corrected the underground wire/cables I don’t have any complaints about either crew they only did what they had been instructed to do they did a great job in working around our well pump didn’t cut any electric/water lines. Looking forward to having internet service been without for 26 months.

4:32PM May 03, 2019

Jenni Rachels

Admin

Hi, Terry. We are preparing an update to go out soon. In the meantime, we have several crews working in Medina, and we've seen a lot of progress with the nice weather we've recently had. We'll give you a call to schedule an installation once your home has been readied for service. Have a good weekend.

4:26PM May 03, 2019

Jenni Rachels

Admin

Hello, Julie. We are actively working in Three Way and hooking up members as quickly as we can. Fortunately, the nice weather has allowed us to increase our number of connections. We’ll give you a call as soon as your home is readied for service. We appreciate your support!

4:23PM May 03, 2019

Jenni Rachels

Admin

Hello, Mrs. Crocker. Thank you for sharing your experience. We are working as quickly as we can to get all members who desire service connected. We are happy that you are looking forward to having Gibson Connect, and we are certain that you'll be pleased! Have a good weekend.

9:09PM May 02, 2019

Terry Tucker

Any updates for Medina area? I see crews in and around my area. I still have not seen my underground being marked/located or any progress. I am talking nicely with the wire hanging on my pole at the end of my driveway. Thanks for any information and would love TV programming as well. Need a beta tester?

11:15PM May 01, 2019

Julie Cole

I live in Three way in turner estates. Just wondering how long before I will have Internet?

12:04PM May 01, 2019

Harris Crocker

I am the wife of Harris I understand now why it’s has taken so long in getting the internet service the guys that where this morning to string the wire across the highway to electric pole could not complete the work because the guys that put the underground wire in didn’t leave enough wire to string the wire across the highway so that means that both crewmen will have to come back to complete the job. My husband could care less about the service I am the one wanting the service.

3:14PM April 30, 2019

Jenni Rachels

Admin

Phase II has been approved! Visit https://www.gibsonconnect.com/gibson-connect-begin-phase-ii-fiber-buildout for more info.

2:21PM April 29, 2019

Jenni Rachels

Admin

Hi, Timothy. Thanks for your question. The fiber will run with the electric lines. If your lines are currently underground, the fiber will be, too. If they are strung overhead, we will string the fiber overhead as well.

2:19PM April 29, 2019

Jenni Rachels

Admin

Hello, David. We're so happy that you love your new service! I will look into your question and send you an email. Thanks for choosing Gibson Connect!

2:16PM April 29, 2019

Jenni Rachels

Admin

Hello, Mike and Stephen. I wish I could offer you a time frame, however, it is difficult to predict. We are currently working on an update that will give you an idea of the type of work being done in your area. Thank you both for registering. I know that you'll be pleased with our products.

12:02PM April 29, 2019

Stephen Patrick

How long is it going to be before city of Dyer is connected ?

4:38PM April 26, 2019

Tim " Ozzy" Czernik

I wast to be EXCITED, according to the current status, GADSDEN IS AT 93% to goal, 15 more customers NEEDED... I have a major IMPORTANT question, where our house is located IS THE END of a power line across a field down from upper road (TOM DUNLAP) out in open. "HOW" is the wiring done UNDER GROUND or ALONG "WITH" the POWER line to our house? I had been told the "UPPER" part of TOM DUNLAP RD was actually HUMBOLDT, but ANDY MILLER told me, no it WAS GADSDEN too. it's all farm land SO wrapped along the power line seems the BEST option, yes?

3:21PM April 26, 2019

David Tanner

We received a bill for a partial mont, but we had been notified that our first month was free. We can’t talk to a person or find a way to see why we recurved a bill. Can you help? Thanks! David Tanner Love the new internet!!!!!!

11:21AM April 25, 2019

Mike Holden

if i may ask what is the time frame for trenton north?

10:06PM April 24, 2019

Jenni Rachels

Admin

Thanks for the kind words, Steven. We are so happy that you are enjoying your service!

10:04PM April 23, 2019

Steven Winfrey

We were recently connected and I just want to say that we are thoroughly enjoying the service. Download speeds are consistently 240 or above. Upload speeds initially hovered between 100-150. These have slowly improved and upload speeds are now around 200-230 as of today. (All tests measured where through a hardwired connection). The connection has been solid. Gaming and video streaming experiences have been excellent. To everyone waiting, it is well worth the wait. Thanks, SW

4:20PM April 23, 2019

Rita Alexander

Admin

Hi, Jeff. We're still working with our vendor to develop a high quality TV product. We've been testing it with a very small group to ensure it delivers a great experience when we launch. We're waiting for an update to address some issues now. We'll let you know more as soon as we can. Thank you for continuing to support us!

4:15PM April 23, 2019

Rita Alexander

Admin

Hi, Richard. I'm working on an update for all of Phase I and hope to get it out within the next few days. Thankfully the weather has improved and our connection pace has picked up. We also have added to our Gibson Connect family. These new employees will help us serve our members faster and better. Thank you for your support and patience. I'll get more info out to you soon.

9:30AM April 20, 2019

Jeff Walters

Do you have any information available yet on the television packages/prices? Will there be a DVR option available? Thanks.

5:52PM April 18, 2019

Richard Fillak

Been a while since we've had a general update on construction progress for Medina . Would love to hear how progress is going. Maybe percentage of zone completed perhaps an updated projected finish date goal etc. Thanks Rich

11:45PM April 05, 2019

Mack Pirtle

Thanks, Jenni and congratulations on the grant for the Kentucky area.

4:34PM April 04, 2019

Jenni Rachels

Admin

Hello, Michael. At this time, the start date for Trenton South and Phase II has not yet been set. We are still hard at work on Phase I and we’ll announce plans for Phase II as soon as they are approved by our board. We know that you and our other members need this essential service and we are doing everything possible to provide it as quickly as possible. We appreciate your support and ask for your continued patience.

4:32PM April 04, 2019

Jenni Rachels

Admin

Hi, Terry. We are actively working in Medina and hooking up members as quickly as we can without jeopardizing quality. We’ll give you a call as soon as your home is readied for service. We appreciate your support… and so does your pole.

4:31PM April 04, 2019

Jenni Rachels

Admin

Hi, Mack. We have been and will continue to seek out grant opportunities throughout our service area. We were actually awarded $1.22 M from a Federal Communications Commission Connect American Fund II (CAF II) reverse auction. It specifies $41,000 per year for ten years to be used for our Kentucky service area. We were very happy to come to the Ponotoc Community Center and enjoyed speaking with and educating members on the project. If you want to share information with your neighbors, we can equip you with materials. We appreciate your support!

8:53AM April 03, 2019

Michael Siegler

Jennifer, I see where Trenton South is still at goal accomplished. Any idea when they will start phase I in our area? thanks

7:31PM April 02, 2019

Terry Tucker

Any updates for us on Blackmon Street in Medina? I gave the fiber on my pole a pep talk, maybe it will help.

8:58PM April 01, 2019

Mack Pirtle

I am in the Fulton zone are their any ideas on where to look for grants for Kentucky? Also thanks to you all for coming to the Fulton Ponotoc Community Center to help inform and to answer questions. Is there more I can try and do to get the word out?

4:47PM March 29, 2019

Jenni Rachels

Admin

Hello, Jeremy. We have been working in the Rutherford substation. Specifically, we have installed the new substation house, provided electric power to the house and installed a backup generator. Currently, we’re working to install the OLT electronic equipment which will light the fiber. (The light provides the internet data.) Our contractors have completed most of the middle-mile overhead construction. Next they will engineer the fiber splicing design. Once this part of the engineering design is completed, it will be ready to be spliced. After the splicing is completed, we will run the service drops, and finally we will do the in-premise installations. It’s still too early to provide details about the timing, but we will keep you posted. Have a great weekend!

4:46PM March 29, 2019

Jenni Rachels

Admin

Hi, Kristen and Robert. At this time, the start date for the Gadsden grant area and Phase II has not yet been set. We are still hard at work on Phase I and we’ll announce plans for Phase II as soon as they are approved by our board. We know that you and our other members need this essential service and we are doing everything possible to provide it as quickly as possible. We appreciate your support and ask for your continued patience.

4:46PM March 29, 2019

Jenni Rachels

Admin

Hello, Misty. Our contractors have completed the aerial engineering design for the Ridgely/Tiptonville/Samburg area. They also have completed some of the aerial middle-mile construction. Next, our contractors will engineer the fiber splicing design, splice the fiber, run the service drops, and finally do the in-premise installations. It’s still too early to provide details about the timing, but we will keep you posted. The good news is that we’re making steady progress and those members who are connected are very happy with their service.

11:19PM March 21, 2019

Jeremy Corbin

What's the timeline looking like for the Dyer area?

6:40PM March 21, 2019

Robert Griggs

Ditto on what Kristen asked below

4:34PM March 19, 2019

Kristen Wood

Now that Gadsden was awarded this latest Grant will we be included in the phase 2 buildout? Thanks!

1:13PM March 18, 2019

Misty Barker

Any eta on the Tiptonville zone and my address?

2:31PM March 14, 2019

Jenni Rachels

Admin

Hi, Donald. We don't have anything to share just yet, but we hope to very soon. We'll communicate it as soon as everything is finalized.

2:26PM March 14, 2019

Jenni Rachels

Admin

Hello, Michael. You are eligible and in the Trenton south zone. We've updated our records to reflect that you live on Humboldt Gibson Wells Rd. Regarding the state broadband grant, the recipients have not yet been announced. We appreciate your interest and support!

4:25PM March 13, 2019

Donald Hubbard

Jenni, Anything to share regarding television service? Thanks, Don Hubbard

3:52PM March 13, 2019

Michael Siegler

I was also curious about the Federal Grant for Gibson County. Did we end up getting that as well? thanks

3:46PM March 13, 2019

Michael Siegler

Jenni, We are not on Gibson Wells Brazil Road. We are on Humboldt Gibson Wells Rd. Does that make a difference? thanks

10:07AM March 12, 2019

Jenni Rachels

Admin

Hello, Tony. Thank you for registering! Maury City is currently at 44% of its goal with 225 registrations needed. We are currently working on Phase I of our buildout. It includes the zones that first met their goals (Medina, Three Way and Dyer) and the area covered by a broadband grant (Tiptonville, Ridgely and Samburg). Please encourage your neighbors to register to help Maury City reach its goal. You can keep up with the progress by clicking on the "Zones" tab above. We appreciate your support!

9:43AM March 12, 2019

Tony Hudson

Good morning, I just registered,how long will it be before I find out I can get activated,or is Maury City is up and running???. Really want the service

3:57PM March 11, 2019

Jenni Rachels

Admin

Hello, Michael. I apologize for the confusion. I failed to include “Humboldt” in your address when searching. Those who live on Gibson Wells Brazil Road live within WK&T’s service territory, making them ineligible. You are actually in the Trenton South zone. It has already met its goal. Congratulations! Next, our board will vote to move forward with Phase II of the buildout. At that time, we will be able to provide expected timelines for the zones included.

3:57PM March 11, 2019

Jenni Rachels

Admin

Hello, Edward. Gadsden is so very close, and we believe that it will reach its goal soon. Please continue to encourage those in your zone to register.

1:47PM March 11, 2019

Michael Siegler

Jenni, I saw your response to my question. I am most definitely in your area. We are Trenton North not KY. So can we find out the status for the Trenton North area? We are on Humboldt Gibson Wells Rd Humboldt TN 38343.

7:37PM March 08, 2019

EDWARD PACK

With just 30 more people needing to sign up in Gadsden. Do you think we will get the service? It is desperately needed in our area. We are one mile from the Charter Tower. Please assist us if you can. We are dying over here with Direct.

8:45AM March 08, 2019

Jenni Rachels

Admin

Hello, Roger. The goal percentages and numbers are updated automatically. We show that 11 members have registered in your zone since January 1, 2019. We genuinely appreciate your support of this program and thank you for encouraging registrations.

8:35AM March 08, 2019

Jenni Rachels

Admin

Good morning, Amen. We are sorry that we can't serve you, but we must abide by the law.

8:27AM March 08, 2019

Jenni Rachels

Admin

Hello, Michael. Unfortunately, state law will not allow us to serve our members who are in West Kentucky and Tennessee Telecommunications Cooperative's (WK&T) service area, and your address falls within their zone. Please still register your interest by completing the form at right. Doing so will not make you eligible for service or obligate you to service, but it will allow us to keep you informed should you become eligible. If you are a Gibson EMC member who is not served by WK&T, and you believe you should be eligible for Gibson Connect service, please call us toll-free at 1-844-859-6767 or call/stop by your local Gibson EMC member service center. We appreciate your interest.

11:30PM March 07, 2019

Roger Walker

How often do you update the % to goal and # more needed for each zone? We are pushing for registrations in our area and believe we are getting new registrations, but our numbers are not updating.

11:29AM March 07, 2019

Amen Rogers

Why is the state protecting a area?

8:47AM March 07, 2019

Michael Siegler

The comments below are helpful but are there any new more updates to post? I am on Humboldt Gibson Wells Rd and would really like to know the status for our area as well. thanks

9:08AM February 27, 2019

Jenni Rachels

Admin

Hello, Robert. We anticipate the grant awards to be announced by Tennessee Department of Economic and Community Development around mid-March.

8:27AM February 27, 2019

Jenni Rachels

Admin

Hello, Keviin. Great questions. Our goal is to provide broadband to all of our eligible members over time as we have a universal service commitment. Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee) are eligible for Gibson Connect services. We set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections. We used all of this information to arrive at the participation level we’d need to require for the fiber buildout to be financially feasible.

10:01AM February 26, 2019

Robert Griggs

Is there an update on the status of the broadband grant that was applied for in the Gadsden area? I thought I read that the winner would be announced close to this time. Thanks

10:41AM February 23, 2019

Keviin O'Neill

You show 200 more to reach the goal for Arlington. Will there come a point where you determine that you won't make the goal and abandon this sector? Are there actually still 200 more subscribers in the Arlington sector?

7:59PM February 21, 2019

Tim " Ozzy" Czernik

THANK YOU, Jenni Rachels

10:40AM February 20, 2019

Jenni Rachels

Admin

Hello, Jeremy. Fiber has been installed in your area, so the next step will be splicing it. After it is spliced, we'll call or email (based on the selection you made during registration) you to schedule an in-home installation.

10:35AM February 20, 2019

Jenni Rachels

Admin

Hi, Misty. Our contractors have completed the aerial engineering design for the Ridgely/Tiptonville/Samburg area. At this point, they also have completed some of the aerial middle-mile fiber to be constructed. Next, our contractors will engineer the fiber splicing design, splice the fiber, run the service drops, and finally do the in-premise installations. It’s still too early to provide details about the timing, but we will keep you posted.

8:15AM February 20, 2019

Jeremy Roe

They have done my drop and attached the box to my house. When will they be through to connect my service. I live in summerfield subdivision in medina.

7:12PM February 19, 2019

Misty Barker

Any eta on Tiptonville, and is that y’all working in ridgely?

4:49PM February 19, 2019

Jenni Rachels

Admin

Hello, Jennifer. As you probably know, Trenton North has met its participation goal. This puts it in an excellent position to be included in Phase II of our broadband buildout. Unfortunately, it's too early for us to say when Phase I will be completed and when Phase II could begin. I wish I could be more specific, but we don't want to overpromise and underdeliver. As you may have read, we've had significant delays due to problems with our initial engineering design consultant and with the record-breaking rainfall. We are pushing the project forward as quickly as we can. We will communicate more information as soon as we know more.

4:45PM February 19, 2019

Jennifer Moody

Just curious when you will be installing in Trenton north

10:26AM February 15, 2019

Jenni Rachels

Admin

Hi, Timothy. Your area is very close to reaching its goal. Gadsden is currently at 84 percent of its goal with only 36 registrations needed! We are still working on Phase I of our build which includes the three zones that first met their goal (Medina, Three Way and Dyer) and the area covered by a broadband grant (Tiptonville, Ridgely and Samburg). We will not begin building Phase II until we complete Phase I. Once your zone reaches its goal and has been assigned a phase, we will contact you with more information. We appreciate your support and look forward to serving you!

8:13AM February 15, 2019

Tim " Ozzy" Czernik

Ms Rita? I don't know if you are the ONLY Campaign Owner for my area, but I just hope SOON we do get connected. I being out "LAST ON A LINE", out of GIBSON County into CROCKETT County... had VERY LIMITED INTERNET service..SATELLITE ONLY. I'm sorry to "seem" to KEEP asking, BUT.. WOW.. I really am BELIEVING, GIBSON CONNECT will be a GODSEND. "Right"? I see we HAVE been wetter than average.. for some "CLIMATE CHANGE (OXYMORON) OR GLOBAL COOLING-WARMING"... etc. etc. etc. I UNDERSTAND the grounds out here ARE way too sift.... I'm just EQUALLY EXCITED as well as disappointed waiting. THANK YOU.

4:51PM February 11, 2019

Jenni Rachels

Admin

Hi, Harris. Your order has been changed back to 250 Mbps. Let us know if we can do anything else.

4:49PM February 11, 2019

Jenni Rachels

Admin

Hello, Terry. As I just mentioned in a previous reply, it is difficult to determine when we'll be able to provide service, especially considering the wet ground. We should, weather permitting, be able to connect members on Blackmon Rd. within a month.

4:42PM February 11, 2019

Jenni Rachels

Admin

Hi, Jeffery and James. Sunnyslope and Graves Loop are both on feeder 344, which means that all of the main line splicing still needs to be done. It is difficult to give a timeline because the rainy weather. Our best guess is that it will be another three months before we begin in-home installations in your area. We appreciate your patience and support!

4:34PM February 11, 2019

Jenni Rachels

Admin

Hi, Donald. We appreciate your feedback and are glad that you received satisfactory service! I hope you are still enjoying your fast download and upload speeds!

7:57PM February 08, 2019

Harris Crocker

Rita Alexander please change my internet order back to the 250 mbp for $49.95 a month it’s been so long in getting the service

8:56AM February 07, 2019

James Chandler

Yes I live on 84 graves loop road the cable is on the side of my house when are they going to do the installs thanks Chris chandler

1:49PM January 30, 2019

Terry Tucker

Any estimate on when I will get the service? Have had finer on pole for some time now. I have been very patient. Seeing others enjoy fast speeds at a good price all the while the "other guys" can get it done for the same price. I have been a strong supporter but ...

9:05AM January 30, 2019

Jeffrey Hopper

When will you start installing at our subdivision this the Sunnyslope Dr area by the Cajun cookers and the Maverick

4:36PM January 28, 2019

Donald Hubbard

Wow. I got hooked up to the gigabit service last week. I just downloaded a 2 hour and 13 minute HD movie from iTunes to my Mac in 1 minute and 41 seconds. Fast service and the guy that did the install was very courteous and made sure the install was done right.

12:51PM January 28, 2019

Rita Alexander

Admin

James and Gloria, ultimately we hope to be able to provide access to all eligible Gibson EMC members. Through this site, our members are guiding the order of our build. Please continue to encourage your friends and neighbors to register. This will be truly fast and reliable internet service!

5:39AM January 26, 2019

James & Gloria Mckinnie

We are in a zone where most resident can get fiber service from another provider, but we live in the rural part of the zone, what happens if a zone do not reach 100%?

3:40PM January 24, 2019

Jenni Rachels

Admin

Hi, Andy. We appreciate your offer and will pass along that info.

3:36PM January 24, 2019

Jenni Rachels

Admin

Hello, Jennifer. First, congratulations on Trenton North reaching its goal! That is a big accomplishment. We are currently working on Phase I of our build. It is made up of the three zones that first met their goals (Medina, Three Way and Dyer) and the areas in which we received a broadband grant (Tiptonville, Samburg and Ridgely). We will not begin building Phase II until we complete Phase I. We wish we could get everyone hooked up quickly, but serving an area that spans parts of 12 counties is a big job that will take time. It will definitely be worth the wait, though! We’ll get in contact with you as we near construction in your area.

3:24PM January 24, 2019

Jenni Rachels

Admin

Hello, Jeff. We are so happy to hear that you are enjoying your service! We're close to finalizing the TV plan and expect to announce the the packages and effective dates in March.

3:19PM January 24, 2019

Jenni Rachels

Admin

Hi, Julie. We are completing work by feeders. Your home is on feeder 344. We have done some aerial work in your area, but we have not yet begun splicing. Once splicing has been done, we’ll call to schedule an in-home installation. We’re looking forward to serving you.

3:16PM January 24, 2019

Jenni Rachels

Admin

Hi, Steven. Thank you for your support and understanding. We’re excited for the new opportunities and quality of life it will bring, too!

3:14PM January 24, 2019

Jenni Rachels

Admin

Hi, Donald. Thanks for the kind words. We appreciate it!

3:13PM January 24, 2019

Jenni Rachels

Admin

Hello, Randy. I have checked your account status and see that you’ve already been scheduled for an in-home installation. We appreciate that you have chosen Gibson Connect and believe that you’ll be very pleased with our service.

4:49PM January 23, 2019

Andy chandler

Rita and/or Jenni, I am seeing some comments that customers are wanting to know when they will be getting service and have drops to their homes with boxes installed. If you guys are needing help getting the in home networking provided from the ONT in to the home please contact me. Our company is established and willing to help.

10:25PM January 22, 2019

Jennifer Petty

Hello! I'm in the Trenton North zone (close to what was formerly Diamond Oaks Golf Course) and I see where we've finally reached 100%. I sent in my registration last year sometime (I don't recall exactly when, but it's been several months) and I haven't received any updates as far as my area having met it's goal. I'm glad to know it's been met. Is there any projection of when we could expect installation and what kind of installation? Is there a map that shows your progress?

9:27PM January 19, 2019

Jeff Walters

We have really been enjoying our new internet service here on Esquire Peek Rd. Thank you Gibson Connect! Just wondering if there was any word on the Television packages yet?

2:36PM January 17, 2019

JULIE WISER

Any time frame when Barnes Rd. Will be up and running?

9:34PM January 16, 2019

Steven Winfrey

I know many of us are excited and I'm personally very eager to be connected. However, if it takes longer to get the infrastructure done right, I don't mind waiting a little while longer. I know there will be challenges starting out, but I'm thankful for what will ultimately be reliable, stable internet at 250 Mbps down and UP! I broadcast game-play from Xbox so the upload speed matters greatly to me. I'm excited for the new opportunities and quality of life this service will bring. Thanks for providing this service to our community!

6:56PM January 14, 2019

Donald Hubbard

Woot! They buried the service line to my house today in Turner Estates. There were people working on the poles all weekend and after dark tonight. Glad to see the progress.

4:42PM January 14, 2019

Randy Seymore

I like so many here are tired of all the run around and no answers. I have the Ariel drop and the cable is run to my house. I cant get an answer as to any type of timeline as to when I will be connected. First it was a bad contractor now it's the weather.. if I used these kind if excuses I would be out of a job. I understand things happen but we have been promised a service for over a year and a half. Please fund out something. Finish one area before jumping to the next.. will it be this summer, this fall ,next year... needing answers.

10:00AM January 14, 2019

Rita Alexander

Admin

Hi, Ty. I wonder too. I'll share your comment with our VP of Operations. The record-setting wet weather we've experienced this year has slowed down our ability to dig the underground service drops. I'm waiting for my underground service to be run too. We do have quite a few overhead service drops to run, so we've been busy getting this work done when we can't dig without destroying our members' yards. Thank you for your suggestion and for your support of Gibson Connect!

9:03AM January 14, 2019

Jenni Rachels

Admin

Hello, Cindy. You have in fact registered twice. We will refund one of your registration submissions. You are in the Humboldt/Gibson zone. It is currently at 89% of its goal with 53 registrations needed. We are currently working on Phase I of our build. It includes the zones that first met their goals (Medina, Three Way and Dyer) and the zones who are covered by a broadband grant (Tiptonville, Samburg and Ridgely). Once your zone reaches its goal and has been assigned a phase, we will contact you with more information. In the meantime, if you have any questions, please call your local Gibson EMC member service center, and we’ll be happy to help. We appreciate your support and look forward to serving you!

2:15PM January 13, 2019

TY JONES

How do places like Seattle with wet weather year round ever get any cables laid? It may be wet till summer time comes honestly. May be time to think outside the box or bring in a wet weather company.

11:54AM January 12, 2019

Cindy Bland

I've paid 20$ twice and still haven't heard nothing can so.eone please just send an email cm anything

2:49PM January 10, 2019

Jenni Rachels

Admin

Hi, Brandi. I will check on this and get back with you.

2:45PM January 10, 2019

Brandi Privett

I was told that they are completed with Richmond Subdivision in Medina but I along with numerous neighbors still have no connection. They have run the underground wiring and have even mounted the box on the outside of my home yet I have not received any correspondence or a phone call to have anything installed.

11:43AM January 07, 2019

Jenni Rachels

Admin

Hello, Doug. I am very sorry, but at this time I can’t provide specifics about when we’ll be able to get service to you. We've experienced delays with a former contractor and unusually wet weather, so we do not want to over-promise and under-deliver. We are working in your zone and we will contact you as soon as your home is ready for installation. We appreciate your patience and support!

11:37AM January 07, 2019

Jenni Rachels

Admin

Hi, Victor and Kellie. I’m so sorry, but all the rain we’ve received has delayed much of our work on underground service drops. We don’t want to cause undue damage to your and our other members' yards. To keep our contractors working and to continue progress, we are building aerial drops when we are unable to dig. We will contact you as soon as we can run your service drop and your home is ready for installation. We also will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.

10:58AM January 07, 2019

doug goodrich

Any timeline available on Lewis rd area in Medina

9:47AM January 06, 2019

kellie wilding

I have a similar question to others here. I was a Zone Champion and encouraged many of my neighbors to sign up for the program. Now I see them receiving their aerial drops while no news of our underground drops. When might we expect the underground drops in the Barnes and Ridge Road Areas?

12:55PM January 01, 2019

Victor Sanchez

Or my internet that is?

12:55PM January 01, 2019

Victor Sanchez

Hey, I was wondering when my area will be getting it’s underground drop in. I’m tired of having to go to the library when I need to use the internet. Wasting gas and money going back and forth. Haha

5:26AM December 31, 2018

Jenni Rachels

Admin

Hello, Larry. We appreciate your feedback!

6:36PM December 28, 2018

Larry Ahlquist

Just got our underground drop in today in Tuner Estates. Your contractors did a very Professional job ! It will be really great to get an internet with the Latest state of the arts that will work!! Looking forward to the final install. THANKYOU !

4:22PM December 28, 2018

Jenni Rachels

Admin

Hi, Tracie. Unfortunately, I cannot give you a projection of when specific work will happen at your home, because there are so many variances (such as weather) involved. I can, however, tell you that we are starting work at the substation and moving out on circuits. Work on circuits is done in phases. On your circuit, we currently have the overhead construction complete and splicing, service drops and installations are underway. We'll give you a call to schedule your in-home installation once the service drop is complete. We are looking very forward to serving you!

4:05PM December 28, 2018

Tracie Claybrook

Greetings, when will they start digging for people who have underground services? Our area has been marked.

5:57PM December 27, 2018

Rita Alexander

Admin

Larry, we're working on TV packages that we expect to roll out to our Gibson Connect subscribers in the spring. As soon as we have all of the details worked out, we'll communicate them to you.

12:11PM December 27, 2018

Rita Alexander

Admin

Donald, our contractors have started doing some work in Three Way. I live in Turner Estates too and can't wait to get service! They are working near our subdivision, so hopefully it won't be much longer.

12:04PM December 27, 2018

Rita Alexander

Admin

Timothy, we're still working on Phase I. The process is behind schedule due to problems with our engineering consultant and all the rain we've had this fall, so we still have a lot of work to complete with Phase I. Gadsden is at 80% and needs just 47 more registrations to meet its goal. Hopefully we can get these so your zone can be included in Phase II when we take that project before our board.

10:43PM December 24, 2018

Larry Ahlquist

Has Gibson Electric reached an agreement with JEA to provide the TV channels?

3:06PM December 19, 2018

Donald Hubbard

This question was asked about the drops in Turner Estates and I never saw a reply so I thought I'd repost it: 12:44pm November 30, 2018 Larry Ahlquist When are the drop contractors going to start in Turner estates , Three way ?

6:52PM December 13, 2018

Tim " Ozzy" Czernik

Disregard my last ..."thingy"... Any word? I have NOT seen any process in close to 2-3 MONTHS...? What can I do to HELP? THE VERY BAD "HUGHESNET" will n cease to be REQUIRED (stupid contract) in MARCH... and... ANYTHING?

6:49PM December 13, 2018

Tim " Ozzy" Czernik

HEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEELLLLLLLLLLLLLLLLLLLLLLLLLLLPPPPPPPPPPPPPPPPPPPPPPPPPP! Anyone?

3:12PM December 13, 2018

Jenni Rachels

Admin

Hi, Michael. You are located in the Trenton South zone that has already met 100% of its participation goal. Congratulations! We are currently working on Phase I of our build that includes the three zones that met their goals first (Medina, Three Way and Dyer) and an area covered by a grant that we were awarded (Ridgely, Tiptonville and Samburg). We will not begin Phase II until Phase I is completed. We will be able to better provide a timeframe for those included in Phase II once Phase I is near completion. We appreciate your support!

3:11PM December 13, 2018

Jenni Rachels

Admin

Hello, Victor. We apologize for the delay. The good news is that we have begun to make good progress in Medina with the addition of our new engineering contractor. We are beginning work from the Mt. Zion substation and are moving out on four feeders. You are located on feeder 314 which means that we have most of the overhead work completed except a section of “downtown” Medina. Splicing on your feeder will begin soon, and service drops are underway. We appreciate your patience as we taken on this huge job, and we look forward to serving you!

3:09PM December 13, 2018

Jenni Rachels

Admin

Hi, James. You have some great questions! I’ll have someone call to help you determine your best route.

4:04PM December 10, 2018

Michael Siegler

Was wondering if you have any time frames set for the Humboldt Gibson Wells Rd area. thanks

12:02PM December 08, 2018

Victor Sanchez

Just as everyone else, been waiting for you guys! I literally haven’t had any internet since you guys said it would by up soon (that was back in september). Just trying to figure out when you guys will be around our house so I can have an idea. Tired of not having any internet and I really don’t want to buy a year contract with some internet contractors...

7:47AM December 08, 2018

James Neal

For the TV service, what platform will GEC be using for content, i.e., a box? a smart TV/wi-fi enabled app? coaxial alone? Also, the drop to the house exterior will be fiber....from that point what will be used from there to the router/modem location inside the house? (I assume fiber)?? Looking to upgrade some TV's and whether should get "smart TV's" or not? Thank you.

4:13PM December 05, 2018

Rita Alexander

Admin

Matthew, we do plan to offer a TV package and it can be bundled into one bill (with Internet and telephone). We will be doing some trials (a beta) in January and hope to be offering packages to you and our other members as early as February.

10:58AM December 05, 2018

Matthew Williams

What is the latest on the TV package? Are there still plans to provide a TV package? Would the TV/Internet be bundled together into 1 bill each month? Thanks

2:11PM November 30, 2018

Jenni Rachels

Admin

Hi, Fancher. As you may know, we unfortunately had some problems with our former engineering consulting firm. These problems led to delays with our contractors (construction, service drop and installation) and pushed us into a rainy fall. Ultimately, we had to change our engineering consultant. The good news is that we have now begun to move faster. We’re taking each feeder/circuit and starting at the substation, we are working our way through the engineering, construction, service drops and installations. In the Medina zone we are working from the Mt. Zion substation and we have 5 feeders/circuits (314, 324, 334, 344, and 354). We currently have most of the overhead completed and underground is under construction on feeder 314. We also have most of the overhead completed on feeders 324 and 334. Overhead work on feeder 344 in Medina has been completed, and installations are currently underway on feeder 354. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!

1:52PM November 30, 2018

Jenni Rachels

Admin

Hello, John. I can hardly wait to be connected too. We appreciate your willingness to help, but we will have to hook you up. You’re on feeder/circuit 344. At this point, we’ve done engineering and main line construction on your circuit. With network experience, I’m sure you understand that weather is also a factor. This has slowed down our ability to do service drops for members who have underground electric service. We certainly want to be sure we take care of your and our other members’ property. Also, our contractors have hired subcontracting work to help us make progress as quickly as possible. You’re correct that we did purchase a division of Jones Telecommunications (LitePipe) and Tony Jones, former owner is now working for Gibson Connect serving business members. If you’d like to speak with someone, please just call 855-4660 and ask for Jenni Lynn. I’ll take down your contact information and ask someone in the Gibson Connect operations group to give you a call.

1:40PM November 30, 2018

Jenni Rachels

Admin

Hi, Terry. I wish I could be more specific, but the answer is maybe. We have connected and continue to connect members in the Medina zone. Your feeder/circuit number is 314. At this point, we’ve done engineering and main line construction on your circuit. Weather permitting, we should begin service drops within two weeks. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!

12:44PM November 30, 2018

Larry Ahlquist

When are the drop contractors going to start in Turner estates , Three way ?

11:57AM November 30, 2018

Jenni Rachels

Admin

Hello, Guy. We have already done some work in the Dyer zone. Our process works like this: First, our engineering consultant creates prints following a main feeder from our substation to your home or business. Next, our construction contractor takes the prints and builds out the fiber system along the main feeder. Then, our service drop contractor puts in the service drop from the road/street to the exterior of your home/business. Generally, if electric is overhead, the fiber is overhead; if electric is underground, the fiber is underground. Finally, we contact you to schedule your home’s or business’s installation and our installation technicians (some Gibson Connect employees and some contractor employees) perform the installation. Unfortunately, I cannot provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former engineering consultant and we don’t want to over-promise and under-deliver. We are doing aerial construction, but it will be a while before we begin installations in the Dyer zone. We will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. We appreciate your help in spreading the word. Please know that we are working diligently to you service as quickly as possible. It will be well worth the wait!

11:49AM November 30, 2018

Jenni Rachels

Admin

Hi, Jeff. I am sorry that you did not receive the email update. I looked up your email address on file and have resent it. Have a good weekend.

8:09AM November 30, 2018

Charles Coplin

When will Dyer start to install?

7:18PM November 28, 2018

Jeff Walters

I would like to thank Gibson Connect and all the Contractors working hard to provide us with high speed fiber based internet. Our home installation was done Monday and so far everything has worked great....Thank you!!!!!!!

2:01PM November 27, 2018

John Moore

I am wondering the same thing.... I have at least some networking experience. I've never worked on main lines like these, but I have worked in businesses with Fiber and Ethernet. If y'all can't connect to my house by the end of the year, could I try to do it myself? Also, who is the new contract workers that y'all have hired. I believe before that it was Jones Telecommunications was it not? Is there anyway that I could speak with the new workers?

4:46PM November 26, 2018

Terry Tucker

I am wondering if getting connected in 2018 will happen? We have had our service loop hanging on the pole by the street for weeks. I see where some in Medina already have service. Estimated timeframe for connections or trenching?

10:23AM November 23, 2018

Fancher Sargent

Any update on when they will be connecting homes down Baker's Chapel Rd? :)

8:46AM November 23, 2018

Guy Maxwell

Any update on Dyer construction would be appreciated. I know there has been a good bit of cable hanging going on. I have a coil of wire/cable hanging on a pole in front of my house. What does that mean as far as how close we are getting? In fact, lots of coils on lots of poles in front of houses. Still trying to get others to sign up (mainly in other areas now as most folks I know around here are in), but getting lots of wanting to wait till "they get someone actually on it" responses. Just thought of something...this could be a tremendous Christmas present from you guys if it works out. LOL!

6:45PM November 21, 2018

Jeff Schultz

Jenni, no I have not received an email per your response on 11/9, to my questions. If I could get that, it would be great

9:23AM November 21, 2018

Jenni Rachels

Admin

Hi, Phillip. There will be no extra charge for the cable run to your house. Trenton North only needs 16 registrations to meet its goal! Please encourage your friends and neighbors to register!

9:21AM November 21, 2018

Jenni Rachels

Admin

Hi, Misty. We plan to begin construction in Samburg, Ridgely and Tiptonville this winter. We will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.

9:18AM November 21, 2018

Jenni Rachels

Admin

Hi, Timothy. We appreciate your enthusiasm, and we are ready to serve you, too! Gadsden has done very well, and as you mentioned, it needs less than fifty registrations to meet its goal. Please continue to encourage your friends and neighbors to register.

9:08AM November 21, 2018

Jenni Rachels

Admin

Hello, Larry. We will not begin work on Phase II zones until Phase I is complete. Once Phase II zones have been determined, we will be able to provide an estimated time frame. We appreciate your interest and look forward to serving you!

9:04AM November 21, 2018

Jenni Rachels

Admin

Hi, Julie. We are still working in your area, but I cannot provide an estimated installation date at this time. We do have the overhead cable hung, and we'll have a Gibson Connect representative call you once the service drop has been made. At that time, we'll schedule your in-home installation. Thank you for your support!

9:40AM November 20, 2018

phillip lennox

was wondering i live in north trenton and when our goal is reached my house is roughly 200 yards off the road will i be charged extra for the cable run to mu house

5:41PM November 15, 2018

Misty Barker

Any news on tiptonville?

7:00PM November 12, 2018

Tim " Ozzy" Czernik

So, as of NOVEMBER 11, 2018 GADSDEN is 79% / need 49 more. I have been impatient ever since I signed up... BUT "PLEASE" EVEN a LITTLE good news would help." HELP ". Can ANYONE offer ENCOURAGING POSITIVE news?

1:04PM November 12, 2018

Larry VanDerRoest

When will construction start for Trenton south

8:39PM November 11, 2018

JULIE WISER

Do you have an idea when install can be done on Barnes Rd? The cable has been hung.

5:45PM November 09, 2018

Jeff Walters

We got our service drop today on Esquire Peek RD. Now we’re getting excited! Can’t wait for the installation.

5:33PM November 09, 2018

Jenni Rachels

Admin

John and Jeff, you should have received an update in your email inbox yesterday. If you did not get it, please let us know. Unfortunately, I can’t provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former contractor and we don’t want to over-promise and under-deliver. We are working in your zone and we will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. In regards to the map suggestion, it is a great idea and we are exploring how we might be able to accomplish this. Currently, we do not have the ability to share a map of the areas in which we are working. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.

6:07PM November 05, 2018

Jeff Schultz

I, like John Moore, am looking for an update. I also like the idea of the build out map so we as consumers can see what is being done that I read on one of the other comments below. Obviously an exciting time for us country folks to get real internet service. I’m off Bakers Chapel Rd, being on Barnett Rd. Update when you can please. Getting antsy!!

3:08PM November 05, 2018

John Moore

Hi! I know y'all have to be tired of us asking, but is there any idea on when you'll be contacting us on Bakers Chapel Rd? I know that we're somewhere between tomorrow and around 6 weeks, but I would like to have a better idea.. It would be nice if y'all could even just update us on where construction is happening. I follow y'all on social media, but not much happens on there. Is there any way to expedite the process? Would it help if we dig trenches or move the cables ourselves? I am really needing this service as soon as possible. Thank you for your time and patience.

9:30AM November 02, 2018

Jenni Rachels

Admin

Hi, Michael. Phase II has not yet been determined; this will come after the completion of our Phase I work (in Medina, Three Way, Dyer and Lake County). Next, the other zones that have met their participation goals will go to the board for approval of Phase II financing. We expect to go to the board for Phase II approval in the first quarter of 2019. We also expect to construct Phase II in 2019. We're really happy that your zone has met its participation goal!

9:17AM November 02, 2018

Michael Siegler

Not that Trenton South has met its goal, how long before construction for us? I'm SOOOO excited!!!!

9:49AM November 01, 2018

Jenni Rachels

Admin

Good morning, Cody. Construction has already begun between Rutherford and Dyer. Unfortunately, an unusually wet fall and a change in our engineering firm has put us a little behind. We are hopeful that we'll be able to accelerate our progress and get close to our target. We appreciate your support and look forward to serving you!

9:43AM November 01, 2018

Jenni Rachels

Admin

Angela, Trenton North is currently at 94 percent of its goal with only 25 registrations needed. Please encourage your neighbors to register!

9:40AM November 01, 2018

Jenni Rachels

Admin

Hi, Tracie. The contractor we are using has different crews assigned for aerial vs underground. I have checked your registration, and you are currently registered for 250 Mbps and residential phone. I have also deselected the anonymous portion, so you should now be able to find yourself under the list of supporters. We appreciate your support and are looking forward to serving you!

9:33AM November 01, 2018

Jenni Rachels

Admin

Good morning, Adrienne. Unfortunately, serving an area spanning 12 counties will take some time to build. The good news is that we are continuing to see progress, and our ultimate goal is to serve 100 percent of our eligible members. We will need the continued support of our members to guide this process.

9:30AM November 01, 2018

Jenni Rachels

Admin

Hello, Roger. The zone goal numbers update automatically with each sign in. We appreciate your effort in encouraging your neighbors to register. Those of you who have taken the time to talk with others about this service is the reason that we currently have nearly 7,500 members registered. Thank you so much for your support of Gibson Connect!

11:09PM October 31, 2018

Cody Brennan

I have seen comments stating that Dyer will hopefully have construction begin in late summer, and rollout beginning in November/December. Are there any updates at this time because it is November tomorrow and we are anxiously awaiting this service.

4:20PM October 31, 2018

Angela Herndon

Where does Trenton north stand? I can only get whisper if I sign 2yr contract, but a $200 poll for height to put dish on and pay the connection/first month $160. I need internet!!! Is there anywhere to get internet on bradford hwy until we get Gibson connect without all the hassle???

9:37PM October 29, 2018

Tracie Claybrook

Greetings, I have noticed that my neighbor is getting their line ran today which theirs is above ground utilities & mine is underground, is this a factor? However, I have not heard anything regarding my services & we signed up around the same time. Also my name isn’t listed as a supporter on the page.

3:34PM October 29, 2018

Scott Shell

We have been signed up for a very long time. What if we don't meet our goal? I see we need we still need 244 people to sign up in our zone. I don't even think that many people live out our way. Are the zone charts updated? Thanks!! Adrienne Shell

11:45PM October 25, 2018

Roger Walker

How often are the numbers on the Zone tab updated? I have been working hard to get the word out to people in my zone and believe we have some new subscribers... but the numbers on the Zones map have not updated.

8:43AM October 23, 2018

Jenni Rachels

Admin

Hi, Ty. No; we don’t have a map at this time. However, we think it’s a great idea and we’ve discussed trying to make this happen. We’ll do a post to our Gibson Connect Facebook page if we can work it out. Thank you for your continued support and for the excellent suggestion!

11:49PM October 22, 2018

TY JONES

Do you have a map you could post to keep people updated on areas being worked on? Even a rough copy you guys have would be cool to be able to check.

5:22PM October 22, 2018

Jenni Rachels

Admin

Hello, Jeff. You will be receiving correspondence from us soon regarding service drops. Weather permitting, we expect installations to be made in your area within 2-6 weeks. We are also finalizing our t.v. packages, and they should be ready to roll out in December. We think you'll be pleased! Thank you for your support of Gibson Connect!

5:18PM October 22, 2018

Jenni Rachels

Admin

Hi, Larry. We currently have the overhead fiber constructed, and you will be receiving correspondence from us soon regarding the next steps. Weather dependent, we may be ready for installations in your area within 4-10 weeks.

5:16PM October 22, 2018

Jenni Rachels

Admin

Hello, Sharon. We have already begun work in the Tiptonville substation, and engineering is well underway. We expect construction to begin this winter. We appreciate your support and look forward to serving you!

5:14PM October 22, 2018

Jenni Rachels

Admin

Hi, Susan. Delivering service over a 12-county area is a big job that may take several years to complete. However, we do not expect for it to take that long. Of course, as zones reach their participation requirements we will provide more specifics regarding timelines. We will continue to seek and apply for state and federal grants as they become available. Please continue to encourage your friends, family and neighbors to register so your area can get closer to its participation goal!

8:55PM October 21, 2018

Jeff Walters

Are there any updates on Esquire Peek road having drops and insatalltions sceduled? Also wondering if you guys had came up with a television offering yet ? We would really like have another option instead of satellite.

5:54PM October 21, 2018

Larry Ahlquist

Any idea when you will be installing drops and turning customers on in Turner Estates three-way Tennessee? Tks Larry Ahlquist , 19 pleasant oak . Cv

7:09AM October 14, 2018

Sharon McFarlane

I live on Church St in Tiptonville and was wondering when the drops will begin here. Excited about the change and looking foreword to local internet and service.

3:45PM October 08, 2018

Susan Dunphy

Oops I meant in the northeast part of obion county?

3:44PM October 08, 2018

Susan Dunphy

So is it going to take 5 to 10 years to get this high speed internet in the northwest part of obion county around South Fulton?

2:33PM October 04, 2018

Jenni Rachels

Admin

Hi, Guy. Dyer is served by the Rutherford substation. Thank you for your interest!

2:32PM October 04, 2018

Jenni Rachels

Admin

John, we are already finished with the overhead work in Three Way, and we are currently working on the underground. We'll also have to make the service drops and do the splicing before we can schedule an in-home install. We hope that this work can be done in about three weeks.

12:31PM October 04, 2018

Guy Maxwell

I know you are starting at the substations. Where is the substation in Dyer? Cant wait to get this service!!!

10:08AM October 02, 2018

John Moore

I see where they have the hard line looped on the poles on Baker's Chapel Rd. Any rough estimate on when they'll make the drops? Thank you for all of your support!

2:43PM September 28, 2018

Jenni Rachels

Admin

Hi, Kevin. Our engineering contractors are already working in the area! We expect construction to follow in the next few weeks. Thank you for your support of Gibson Connect!

11:05AM September 28, 2018

Kevin Stallings

Hello, is there any update on when construction will be begin in Dyer? Can't wait to get off Spectrum.

4:23PM September 27, 2018

Jenni Rachels

Admin

Hi, Donald. We're finalizing packages, cost and the technology platform at the moment. We are hopeful for a November/December roll out. We'll be sure to notify everyone who has already registered for Gibson Connect services once it is available. Thank you for checking, and have a great afternoon!

4:19PM September 27, 2018

Jenni Rachels

Admin

Hi, Jeff. Yes, we have already connected a handful of members who are already using the service! As soon as the weather breaks, we'll be able to continue working to increase the number of members who are connected. Density is not a significant factor when determining where to build. We are beginning at the substation and moving out. The availability of the contractor's resources are also a factor when determining where we work. Regarding the service drop, we will try to keep the window as short as possible. We expect to be able to complete an in-home installation within a couple of weeks of the service drop being made. We appreciate your support and patience. We know that our members are anxious to get service, and we are ready to provide it to you!

4:02PM September 27, 2018

Donald Hubbard

Jenni, Any information to share regarding plans for TV offerings?

5:53PM September 25, 2018

Jeff Walters

Jenni... I see in your most recent response that you say connections have began around the Mt.Zion Substation in Medina. Does this mean there are customers actually connected and currently using the service? I’m wondering as connections are being made will the focus first be in the larger subdivisions or will there be multiple crews working the smaller populated areas such as Esquire Peek and the surrounding areas? Last question...once a service drop has been made at an address what will the time frame be between the service drop and the actual in home installation? Thank you!

3:29PM September 25, 2018

Jenni Rachels

Admin

Hi, Flora. We have begun connecting members around the Mt. Zion substation in Medina. They are working their way out from there. Many factors make it difficult to predict when we will be installing in a particular area, but if you have already registered, we will contact you to schedule an installation.

10:32AM September 24, 2018

FLORA Claybrook

I would love to know if you have any update on when they will be calling to install the internet service.

4:26PM September 21, 2018

Jenni Rachels

Admin

Hi, Jeff. Our contractor crews are currently working in Saddle Tree and Winchester Place subdivisions in the Medina-Three Way area. We'll contact you once we are ready to build a service drop, and then we'll schedule an in-home installation. We certainly are looking forward to providing this service, and we're getting closer and closer to doing so. Thank you for your support!

4:09PM September 21, 2018

Jenni Rachels

Admin

Hi, Christina. We have made a lot of progress in Richmond. We will soon begin service drops, and we'll email you before we build one to your house. Soon after, we'll schedule your in-home installation. Thanks for your interest.

3:42PM September 21, 2018

Jenni Rachels

Admin

Hi, John. We have both your phone number and your email address on file, so we should be able to reach you. We will send an email before the service drops are made, and then we will call to schedule an in-home installation. If we cannot reach you by phone, we will try your email. Have a good day!

10:57PM September 18, 2018

Jeff Schultz

Could I get an update on Three Way. I saw service trucks on our road last week and see coils at the tops of the poles. Im on Barnett Road.

11:15AM September 18, 2018

Christina Santiago

How is it coming in Richmond Subdivision in Medina? It’s been a few weeks since they were here laying the lines

8:51AM September 17, 2018

John Moore

I was just wanting to check how I will be notified when I they are ready to run a drop to my house. I want to say that I selected to be E-mailed, but I just wanted to double check. I don't get good cell service when I am at home. If you could check that for me, I would greatly appreciate it.

10:34AM September 14, 2018

Jenni Rachels

Admin

Misty, Bessie Bend is included in the Tiptonville zone.

6:16PM September 13, 2018

Misty Barker

Will Bessie Bend be covered aswell.

5:14PM September 13, 2018

Jenni Rachels

Admin

Hi, Misty. We expect to begin construction in Tiptonville this fall and for it to be completed in the spring of 2019.

10:29AM September 13, 2018

Aaron Evans

How long until Richmond Subdivision in Medina receives service?

5:18PM September 12, 2018

Misty Barker

Do you have an estimate when the Tiptonville zone will start construction and end?

8:08PM September 11, 2018

Tim " Ozzy" Czernik

Being out in COUNTRY (ha ha ha) we have NO OPTIONS.."WISPER OR HUGHESNET"... Both are CRAPPY and drop speed after 4-8 days EVERY MONTH. Wisper, if winds blow wrong.. NO SERVICE...WE ARE in DIRE straits and REALLY R E A L L Y NEED this sooner than later!"PLEASE. "PLEASE".

8:17AM September 07, 2018

Jenni Rachels

Admin

Hello, Brandon. Newbern is currently at 65% of its goal with 119 needed registrations. The faster a zone reaches its goal, the faster we can begin the process of providing service. You are correct that Lake County has been included in Phase I of our build out. In 2017, we applied for three Tennessee Broadband Accessibility Grants and in January of this year we were fortunate enough to be approved for one that will help us serve Lake County and the far northwestern part of Obion County. We will continue to apply for grants that can help us move closer to our ultimate goal of making this service available to all of our members. In the meantime, please encourage your neighbors to register.

5:19PM September 06, 2018

Brandon Alexander

Do you know when the Newbern area will get started? I know some of the Lake County area never met the goal and it says their construction starts in the fall.

1:53PM September 06, 2018

Jenni Rachels

Admin

Hello, Jeff. We have currently built about 80 aerial miles of fiber, and we have equipment ready at the substation. We expect to start service drops and splicing early next week. We'll have you all hooked up shortly!

10:02AM September 05, 2018

Jeff Walters

How is the Medina Zone coming along. Have any service drops or connections been made yet ?

4:05PM August 31, 2018

Jenni Rachels

Admin

Good afternoon, Robin. We will communicate with you prior to completing a service drop on your home. Then, we will contact you afterwards to verify your selections and to schedule an in-home installation. You may check which zone your home is in by entering your address into the gray box to the right or by calling your local member service center. Have a good weekend!

3:57PM August 31, 2018

Jenni Rachels

Admin

Hi, Larry. Unfortunately, I cannot provide an estimated date in which the service drop will be made in Turner Estates. However, you will receive communication from us prior to the service drop, and we will also contact you afterwards to verify your selections and to schedule an in-home installation. We are looking forward to providing you with this service!

9:09PM August 30, 2018

Robin C.

Do you have an estimated time frame for the Meadow Green Subdivision just off sanders bluff rd/Augusta drive area? We are in a Humboldt mailing address/Madison County/Threeway so I’m unsure if it’s invluded in the Three Way zone or Humboldt. We have horrible spotty service with click one and are excited to get Gibson Connect. Thanks in advance.

3:18PM August 30, 2018

Larry Ahlquist

Now that fiber has been attached to poles in Turner Estates ,Threeway , when is it expected to provide drops to homes and hook up customers ? Thankyou , Larry Ahlquist

10:31AM August 29, 2018

Jenni Rachels

Admin

Hi, Angela. Trenton North is currently at 88% of its goal with 57 registrations needed. You are so close! Please encourage your friends and neighbors to register!

10:09AM August 29, 2018

Angela Herndon

Any updates on Trenton North???

4:01PM August 28, 2018

Jenni Rachels

Admin

Hi, Kristen. We are still finalizing our offerings, and we are eager to share them with you! We will post them to this site and on social media once completed. Thank you for your support of Gibson Connect and our services!

3:48PM August 28, 2018

Kristen Wood

Any news on what TV/Video offerings are being considered? Thanks!

3:20PM August 21, 2018

Jenni Rachels

Admin

Hi, Michael. Our 1 Gig plan will continue to be our maximum offering. If you have already registered for 1 Gig and would like to change your plan to the updated 250 mbps plan, we would be happy to help you do so. Thank you for your interest.

10:56AM August 20, 2018

Jenni Rachels

Admin

Guy, we expect to begin construction in Dyer late this summer, and we will be providing updates as we get closer to time. We are looking forward to providing this needed service, and we are certain that our members will be pleased with its quality.

9:45PM August 18, 2018

Guy Maxwell

Any update on start date for Dyer? Thanks.

11:09AM August 17, 2018

Michael Siegler

I see where it said if you initially signed up for the 49.95 plan, you would automatically be upgraded. What about the people that signed up for the 69.95. Do they get an extra incentive? thanks

6:13PM August 16, 2018

Rita Alexander

Admin

Donald, thanks for the support! We're excited about serving Three Way and Turner Estates too! Won't be long now!

6:12PM August 16, 2018

Rita Alexander

Admin

Angela, we expect to start engineering for Phase 2 in late fall or early winter; and we're hoping that Trenton North will meet its participation goal and can be part of Phase 2. We appreciate your interest and support!

6:08PM August 16, 2018

Rita Alexander

Admin

Jeff, our contractors are making good progress and we will soon be running service drops. We expect to start doing some service installations by the end of August and first of September. We will give you a call when we are ready to schedule your service installation. I'm sorry I can't be more specific right now, but we're getting close! As I get additional details, I'll share them with you. Thanks so much for your support!

5:19PM August 15, 2018

Jeff Walters

Just wondering if we could get an update on the construction progress in the Medina Zone...I know here on Esquire Peek RD Fiber has been ran and is looped around several poles on the road including the one in our front yard..just wondering if anyone has actually been connected yet and is using the service?.... Thanks!

3:48PM August 12, 2018

Angela Herndon

When will Trenton North have service? I'm moving to the area and don't want to have to sign a long contract with another internet provider. I see that this area is at 86%

9:17AM August 07, 2018

Donald Hubbard

Glad to see work being done in Turner Estates. Progress is a good thing.

11:58AM August 06, 2018

Jeff Walters

We have cable looped on the pole in our front yard here on Esquire Peek. Is this cable for the Service Drop?

10:22AM August 06, 2018

Jenni Rachels

Admin

Hi, Adam. We appreciate your suggestion! We will have Gibson Connect representatives at Gadsden's Community Day on Saturday, August 25. We will be answering questions and signing members up for service. We look forward to seeing you!

9:12AM August 06, 2018

Adam Smallwood

Good morning, I have been emailing you guys about having a registration event in Gadsden, and can not seem to get a response. Can you help me out?

9:01AM August 06, 2018

Jenni Rachels

Admin

Hi, Tracie. I am unable to give you a time frame, but I can tell you that our splicing crews will be in the area to make service drops soon. Thank you for your support.

2:59PM August 03, 2018

Jenni Rachels

Admin

Hi, Donald. Three Way is served out of the Mt. Zion Substation in Medina. It is located on Mt. Zion Road.

2:45PM August 03, 2018

Donald Hubbard

Jenni, Can you tell me where the Three Way substation is located? I would like to see where they are working. Thanks

11:38AM August 03, 2018

Tracie Claybrook

Noticed fiber cable ran to the poles in field in front of our house a looped on the poles of neighboring houses not 109 & 111 Esquire Peek Road. Is there a time frame when they will return?

8:36AM August 02, 2018

Jenni Rachels

Admin

Hi, Jeremy. Our contractors are currently working in Medina. They began at the substation and are working their way out. A Gibson Connect representative will call you to confirm your services and to schedule an in-home installation once a service drop has been made at your home. Thank you for your interest!

8:22AM August 02, 2018

Jenni Rachels

Admin

Hi, Phil and Sara. The Humboldt/Gibson zone is currently at 72 percent of its goal with only 135 needed registrations. You can view the progress at any time by clicking on the "Zones" tab above.

10:41PM July 29, 2018

Jeremy Roe

I live in Summerfield Subdivision in Medina when will the construction start in our area.

10:00PM July 29, 2018

Phil & Sara Meals

How many more participants do we need in the Humboldt Gibson area?

5:03PM July 27, 2018

Rita Alexander

Admin

Terry, you are correct in that the ONT has 4 Ethernet ports and it can be configured to provide WiFi for the home. We will coordinate the location of the ONT in the home to centralize its position and/or to be near your existing wireless router if you choose to use your own. If necessary, our install technicians can run a Ethernet cable between rooms but there is a fee for that service. You may run your own wiring if you desire. The reach of our WiFi from our ONT has been very good but it does depend on several variables so it will be best to test it as part of the install to see if it meets your needs or if you want to use your own. We will engineer the service drop to your home depending on your specific conditions and will bore the driveway if necessary. The ONT has POTS ports and these can be connected directly to a phone or to your home telephone wiring. We will coordinate this with you as part of the install. We look forward to serving you!

4:51PM July 27, 2018

Rita Alexander

Admin

Flora, we will contact you when we are ready to install your service. I'd coordinate disconnecting your current service with Gibson Connect's in-home installation. Thank you and we look forward to serving you!

4:47PM July 27, 2018

Rita Alexander

Admin

Ken, we don't have an application that is active at this moment, but we're continuing to seek opportunities. We'll be making an application in the near future for another Tennessee Broadband Accessibility Grant. We're evaluating areas that are eligible for the grant based on the very stringent grant criteria. Yes, we can have more than one grant open at a time. Thanks so much for your interest!

6:25AM July 27, 2018

Terry Tucker

So the ONT has 4 Ethernet ports. If I want to use my wireless router how hard will it be? Will install tech run a Cat5/6 to a point in home? Or will I have to run to ONT? If we get the phone how will it hookup? What is the estimated range of the home WiFi you may provide. My router gives me great coverage for all of 1 acre lot. The power pole is on the other side of driveway. Underground power comes up in concrete. Will you bore under driveway? How soon can Blackmon road expect service?

2:18PM July 26, 2018

FLORA Claybrook

I notice that you say that you will begin to connect people early as next week. I was wondering, I live in the Media area and have gowispers and was wonder if I should pay for August month or will Gibson connect be up and running by the 10th of August. Thanks

10:26AM July 25, 2018

Ken Morris

I was wondering about grant applications to help with the process of getting more of the zones taken care of. Are there presently grant applications in process for more zones and/or areas? If so curious as to which zones are targeted. Was also wondering if you can have an "open" grant (such as the Ridgely/Tiptonville/Samburg grant) and still apply for others?

9:41AM July 25, 2018

Jenni Rachels

Admin

Good morning, Jeff. Service Electric is helping us with make-ready work. They are preparing the poles for fiber installation.

11:35AM July 24, 2018

Jeff Walters

Is Service Electric out of Chattanooga also working for Gibson Connect?

10:30PM July 23, 2018

Donald Hubbard

Jenni, Thank you for the information. Can't wait for the new service to arrive in Three Way.

2:30PM July 23, 2018

Jeff Walters

Jenni...that sounds great thank you!

10:15AM July 23, 2018

Jenni Rachels

Admin

Hi, Jeff. We will be able to run approximately 3-4 miles of fiber per day. In areas where the poles are located in planted fields, the contractor will use methods to minimize the crop damage. We are happy to say that we expect to begin connecting customers as early as next week! Thank you for your questions and for your support of Gibson Connect!

10:11AM July 23, 2018

Jenni Rachels

Admin

Donald, our Gig service is essentially symmetrical, however, there are always variables in the field and on a network that will cause small variations in the up and download speeds. Within the small variations, it is a symmetrical service offering.

2:53PM July 22, 2018

Jeff Walters

With the contractors now in place and working. What are the estimates on the amount of fiber that can be ran in a day? I was also wondering about areas where the utility poles are in fields that currently have crops in them. What’s the plan for working around that? Last question ....when do you think the first customer connections will begin and where? Are we looking at a few weeks of a few months ? Sorry for all the questions I’m just excited!

8:39PM July 19, 2018

Donald Hubbard

Will your gigabit service be symmetrical with both uploads and downloads at gigabit rates?

1:32PM July 19, 2018

Jenni Rachels

Admin

Hi, Melissa. Newbern is currently at 61% of its goal with 132 needed registrations. You can check the status of all zones by clicking the "Zones" tab above. Thank you for your interest!

1:20PM July 19, 2018

Melissa Milligan

How close is Newbern to getting the connection?

8:46AM July 19, 2018

Jenni Rachels

Admin

Hi, James. The ONT will support four Ethernet ports.

8:45AM July 19, 2018

Jenni Rachels

Admin

Jeff, the Quanta trucks are in fact Gibson Connect contractors. They are already working hard to help us provide this service to you.

11:41AM July 18, 2018

James Neal

How many ethernet ports will the ONT support?

6:40PM July 17, 2018

Jeff Walters

Seen some activity today around Medina near Mt Zion road. Utility trucks with Quanta on the sides looked like they were running cable from pole to pole. Just wondering if these are the contractors working for Gibson Connect? Starting to get excited over here on Esquire Peek road.

9:17AM July 17, 2018

Donald Hubbard

Will your gigabit service be symmetrical with both uploads and downloads at gigabit rates?

8:13AM July 17, 2018

Jenni Rachels

Admin

Hi, Wayne. You were in the system. You registered on October 30 for 100 Mbps which has now changed to 250 Mbps for the same low price! During the registration process you are given the option of being anonymous. I have unchecked that for you so you now can see yourself under the supporters. Have a great day!

10:32PM July 16, 2018

Wayne Cooksey

When I search the list of registered names, my name is not listed. I registered several months ago (not long after registration was opened).

2:06PM July 16, 2018

Jenni Rachels

Admin

Jeffrey, you will not need to buy any additional equipment to give you Wi-Fi capabilities. We will be using an Optical Network Terminal (ONT) that will provide Wi-Fi for the home.

2:03PM July 16, 2018

Jenni Rachels

Admin

Susan, we are sorry that we are not aware of the work being done. We would encourage you to contact WK&T for information.

2:01PM July 16, 2018

Jenni Rachels

Admin

Karen, we hope to have our TV product and pricing options ready in August. Please keep watching for updates!

8:14AM July 15, 2018

Jeffrey Hopper

I was wondering about modems. Is this something you will provide or do we provide it.

1:47PM July 14, 2018

Susan Dunphy

We have noticed that WK&T with arrow and ok have been painted on our road out here in McConnell area on Roy Vowell and Old Sawmill. Are we getting wire run soon?

10:56PM July 09, 2018

Karen McWherter

When will the channel listing/options be available?

6:13PM July 09, 2018

Jeff Schultz

Thanks for the response Jenni!!

4:48PM July 09, 2018

Jenni Rachels

Admin

Jeff, our contractor has been hired, and make-ready work has begun in Three Way. You may have already seen some of our Gibson EMC crews changing and readying poles for fiber. Construction on Phase I will begin next Monday, July 16. We expect that we will be well underway with the construction of the Three Way zone by the end of the summer. We will begin at the substation and work our way out, hooking members up as we pass by. We are very excited that high-speed, fiber-based internet will soon be a reality for many of our members, and we appreciate your support.

4:35PM July 09, 2018

Jeff Schultz

Do we have timelines that are more accurate for each phase? Was glancing through the other comments but didn't see dates. I am in the three way zone. I got a letter in the mail last week stating a service drop will be done at our home as they pass by, and then will schedule the install. Hoping since I got this, we may be getting close to the reality of getting this service. Thanks ahead of time for any information you can provide.

3:04PM July 06, 2018

Jenni Rachels

Admin

Good afternoon, Jeff. We unfortunately experienced a delay, but the good news is that our contract with the construction contractors has been finalized. Their equipment is currently en route to Medina, and we are now scheduled for construction to begin on Monday, July 16. Work by Gibson EMC crews to prepare the pole route has already begun, and needed work at the substation is underway as well. The process will require a combination of the Gibson EMC employees, Gibson Connect employees and the contractor crews. Contractors will install the main line, and Gibson EMC and Gibson Connect personnel will provide the in-home installation work and services. We appreciate your patience and understanding and are looking forward to providing you with high-speed, fiber-based internet.

2:52PM July 06, 2018

Jenni Rachels

Admin

Hi, Adam. I have upgraded you to 1 Gig! We currently have a strategy in place that includes a variety of marketing vehicles. Also, we will begin construction of Phase I on July 16, and hopefully participation will rise in anticipation of Phase II. Thank you for your interest, and have a good weekend.

5:40PM July 05, 2018

Jeff Walters

Just wondering now that have moved into July if the contractors have started work in the Medina Zone at this time? Will contractors be running all the cable from pole to pole and doing the home connections or will it be a combination of contractors and GEMC crews working together ? When should we expect to see the first connections being made?

5:30PM July 05, 2018

Adam Tucker

I have the residential 100 M service. Can I upgrade to the 1 Gig? Also do you intend to try and reach out in more ways? Troy seems to have come to a halt.

9:03AM July 05, 2018

Jenni Rachels

Admin

Hi, Brandon. I have updated your order to 1 Gbps. Thanks for you support!

7:35PM July 03, 2018

Brandon Halford

I was signed up for the 100 mbps but wanted to upgrade to 1gbps. I cancelled my order thinking I would get refunded and I could select the 1 gbps. Can you help with this?

11:24AM June 29, 2018

Sherry Argo

I'm very excited about this new service! I just purchased at home, and was very disappointed that I only had one option available for internet service. I do have a suggestion for you. Cedar Grove is relatively close to Medina and they have no good providers! And, what is offered is extremely expensive. It's been almost impossible to get cable, or reliable internet service in that area for years! You should consider branching out to the Lavinia and Cedar Grove area. There would be a lot of people interested! And, they'd be extremely happy to get it! Sherry

8:27AM June 26, 2018

Jenni Rachels

Admin

I have updated your order to 1 Gig, Harris. Have a great day!

6:12AM June 26, 2018

Harris Crocker

I would like to upgrade my internet order to 1Gig can you help Jenni Rachels

2:38PM June 22, 2018

Jenni Rachels

Admin

Hello, Guy. Our contractors will begin mobilizing next week. At this time we are unable to give a specific date that they will be in the Dyer area, but you can expect construction in Dyer to begin this summer. We'll keep you updated throughout the process. Thank you for your interest. We are looking forward to serving you!

5:19PM June 20, 2018

Guy Maxwell

When do you expect to begin construction in Dyer? Anxiously waiting!

9:49AM June 19, 2018

Jenni Rachels

Admin

Hi, Jeff. We’re getting really close, but it looks like it will be the last week of June before contractors begin construction. We’ve made a lot of progress completing preliminary work, engineering, ordering of materials and meeting with our contractors. We’re almost there and will keep you informed as we make progress.

10:33AM June 18, 2018

Jeff Walters

Just wondering if construction began today in the Medina zone as scheduled ?

3:26PM June 13, 2018

Jenni Rachels

Admin

Hi, Mary. I've updated your order to 1 Gig. After a service drop has been built to your home, a Gibson Connect representative will call to verify the products you have ordered and to schedule an in-home installation. We are looking forward to providing these services, and we certainly appreciate your support.

10:33AM June 12, 2018

Mary Shull

LOL sorry I meant 1 Gbps not 1000.

10:27AM June 12, 2018

Mary Shull

I see that I am signed up for 100 mbps. How to I change it to 1000? I am very interested in TV as well. You have no idea how disappointed I am in Click1.net. I do hope that your internet WILL INDEED work downstairs as well as upstairs. I even have extenders and it still is very sketchy. I hate it! My desktop is upstairs. But everything else gets used downstairs via WiFi of course.

11:12AM June 07, 2018

Jenni Rachels

Admin

Jeff, we are currently in contract negotiations with a vendor and will let you know as soon as we settle on a product and pricing. Thank you for your interest!

9:50AM June 07, 2018

Ken Morris

I am very jealous of the zones that have met the goal but also very happy for those of you in the zones about to be served. Being in the Troy zone which is now at 54 percent, I realize it will be a while before Gibson Connect makes it to my front door. Hopefully as word spreads the needed numbers to reach 100 percent will begin to increase.

5:23PM June 06, 2018

Jeff Walters

I’m curious on TV service as well. We’ve had DirecTV for years but seems like it gets higher each year. Would definitely like to have more options that them or DishNetwork.

10:29AM June 04, 2018

Harris Crocker

Will TV service be offered if so what process has been made?

4:46PM May 30, 2018

Jenni Rachels

Admin

Hi, John. Great questions! We will coordinate the location of the ONT with the customer; however, we will provide counsel on the location to try to maximize the signal throughout the home. You are correct, the ONT does have a built in router, and we will provide Wi-Fi at no additional cost. You will have access to change the settings. The device we will use is in the Calix GigaCenter family of products, and the cost is already included in the base charge. We are using GPON, and we will serve all members within an active zone regardless of the mileage. Thank you for your interest in and support of Gibson Connect.

12:44PM May 30, 2018

John Moore

One more question, I believe that I read before that you are planning on running a GPON. I thought that a PON can only run up to around 12 miles. Do I have a misunderstanding?

12:34PM May 30, 2018

John Moore

Just needed a little clarification. You are installing the ONT inside the house, is there a set place or is it where we choose? The ONT that you are installing will provide us with WiFi at no additional cost, meaning that the ONT has a built in router? Will we have access to change those settings? Could you provide us with specifications of the device? Also, are there going to be monthly "rent" charges for the ONT? Sorry for asking so many questions. Thank you for your time, and for running this great program!

2:12PM May 24, 2018

Rita Alexander

Admin

Hi, Craig. First we will run the fiber service drop to the home. Second, we will run our fiber from outside the home to an ONT located inside the house which can be placed near a computer. That box will provide WiFi for the home at no additional cost and has Ethernet ports if you want to connect directly to your computer. For rental properties we will need to get permission from the property owner before we can run the fiber wire inside the home. Thank you for your support!

6:15PM May 22, 2018

Craig D

What will this service involve from the road to into the house and ending at the computer or whatever? And will there be any difference for rental properties?

8:24AM May 16, 2018

Rita Alexander

Admin

Good morning, Jeff! I'm happy to say that we're getting very close. We've been performing work at our substation in Medina and contractors are set to begin construction in your area on June 18. Work on the main fiber network will commence shortly thereafter. As the fiber is constructed and passes members' homes and businesses, we can install and provide high-speed, fiber-based service. By late June or early July we expect to connect our first Gibson Connect customers! Thank you so much for supporting us!

6:00PM May 15, 2018

Jeff Walters

Just wondering if we could get an update on the construction process in the Medina zone? Do you guys know a timeline on when we could start seeing service installation? So ready to say goodbye to WISPER internet.

3:40PM May 11, 2018

Jenni Rachels

Admin

Leslie, we understand that there is a desperate need for high-speed, fiber-based internet in our rural service areas. Because of this need, we are actively applying for grants throughout our service area as they become available. There may be times during the application process in which our members are able to advocate on our behalf by writing a letter in support of the submitted grant. During those times, we will ask for your help in an effort to increase our chance of being awarded an additional grant. We thank you for your continued support and look forward to providing this service to you and all of our members.

5:07PM May 10, 2018

Leslie Moore

Is there anyway any other district can get the grant that Lake and Obion County received so that we can have broadband service too? We can't get cable or DSL and satellite is too unreliable and slow. I run a business from my home and this slow internet is killing me. Are there grants still available for this? I would be glad to work on getting one if possible.

11:39AM May 07, 2018

Rita Alexander

Admin

Howard, first, thank you for registering for Gibson Connect! We hope to ultimately provide high-speed, fiber-based internet service to all of our members, but whether or not this is possible will depend upon the success of the program. We believe that enabling our members to guide our construction process is most fair and building first to the areas that demonstrate through their registrations that they plan to purchase the service will help ensure Gibson Connect’s success. Building fiber to the home is a huge undertaking and expenditure. We must do the buildout in a way that is financially prudent and physically manageable. We will have to do the buildout in phases and we hope to have the construction for Phase I completed and the engineering started for Phase II by the end of 2018. At best, this will be a multi-year project, but we will keep you informed all along the way. Please continue to encourage others to sign up so that your zone will be in line for a buildout sooner. We are working on scheduling an event in your area to encourage registrations. We also will continue to apply for grants in Kentucky and in Tennessee to help with the buildout. Again, we appreciate your support.

12:51PM May 06, 2018

Howard Green

I was fairly optimistic when this started but Hickman has been stuck around 40% for a month . I've talked to several others who feel the same way . We would like some encouragement from Gibson Connect that everyone will get high speed eventually whether the quota is met or not . If so what kind of time frame are we talking about ? Two years or five years ? Any new information would be greatly appreciated !

9:31PM April 29, 2018

Jenni Rachels

Admin

Kellie, there will not be a charge per foot. However, I would encourage you to go ahead and register with the $20 registration fee so you can avoid paying a $200 installation fee later.

3:07PM April 28, 2018

kellie wilding

I have a really long driveway. How much will the fiber cost per foot to homeowners?

2:19PM April 22, 2018

Rita Alexander

Admin

Ricky, our Union City/Rives Zone is at 33% and needs 290 more registrants. We have ordered and received new yard signs and door hangers. If you’d like some, just stop by your local Gibson EMC Member Service Center. Thank you so much for your support of this important project!

12:21PM April 21, 2018

Ricky Lyell

Is the Union City/ Rives district getting close?

5:20PM April 09, 2018

Jeff Walters

That sounds great, thank you Jenni.

1:52PM April 09, 2018

Jenni Rachels

Admin

Hi, Jeff. Engineering work is already being done in the zones that have reached their goal (Medina, Three Way and Dyer) and in the area covered by a Tennessee Broadband Grant (Samburg, Tiptonville and Ridgely). We expect to begin construction in June. We'll start at the substations and connect members as we pass their homes and businesses. We expect to complete construction in these zones by the end of the year. Thank you for supporting Gibson Connect!

2:47PM April 07, 2018

Jeff Walters

Any new information to share on the engineering and construction progress in the Medina Zone?

4:31PM April 02, 2018

Rita Alexander

Admin

Hi, Brett! I understand you're ready for high-speed, fiber-based internet service; I can't wait for it too. Currently your zone is at 56% and needs 220 more to register. Our members are guiding the order of our build out based on which zones hit their participation goals first, so please encourage your family, friends and neighbors to register! We truly appreciate your interest and we look forward to providing you with this service!

11:40AM March 29, 2018

Brett Mccaskill

This is Brett McCaskill when will the Humboldt/Gibson area be 100% I've been waiting a long time

11:22AM March 28, 2018

Rita Alexander

Admin

Good morning, Chad. Our Kenton Zone is at 43% and needs 150 more to register. You can check your zone's progress at any time at this website by clicking on "Zones" above. Once on that page, just scroll down until you see "Kenton." Thanks so much for your interest and please continue to encourage your friends and neighbors to register!

11:16AM March 28, 2018

Chad Freeman

Can we get an update on Kenton, TN, haven’t seen a post yet, thanks

10:30PM March 25, 2018

Rita Alexander

Admin

William and Thomas, thank you for your suggestions and for your support of Gibson Connect! We are encouraging signups by communicating each month through our member publications (The Tennessee Magazine and Kentucky Living); press releases; social media for both Gibson Connect and Gibson EMC (Facebook and Twitter); our Gibson EMC website, and bill messages. Because of cost, we are more sparingly using paid ads (radio and newspaper) and bill inserts. We're also using fliers, counter stands, and banners in our member service centers. With the help of our Zone Champions we are using yard signs and door hangers. As zones near their participation goals, we are hosting registration events. We sincerely appreciate your help and your enthusiasm. Please continue to spread the word!

7:09PM March 25, 2018

Thomas Shelton

William I have seen one flyer in only one statement. I called and asked about letting people register and add the $20 to their bill and for some reason they said they could not do that. Another thought is why have calls not been made to encourage registration as I have not received one call from anyone even though I registered early on.

9:08AM March 25, 2018

William ONeal

Why haven't we seen an ad in the mail with the electric bill. I figured by adding something in with the billing would help the process go faster. Something that would ask users if they wanted to pre register just ad the $20. I believe doing this one month would make more progress that word of mouth.

9:09AM March 22, 2018

Jenni Rachels

Admin

Scott, we will be following our existing electric lines. Fiber will be run overhead in areas where electric lines are already overhead and buried in areas where the electric line is underground. We also will be using technology that will minimize the amount of digging required in yards.

1:15PM March 21, 2018

Scott Weronko

As far as construction goes, I'm assuming that the fiber backbone will be buried. Do you plain on using nods once you get to a neighborhood and then go to aerial drops? Reason I ask is it looks like AT&T is about to dig up everyone's yard in my neighborhood to lay fiber. Are you guys going to do the same thing a couple of months from now when you come through?

9:19PM March 16, 2018

Rita Alexander

Admin

Glenn, I'm so sorry that we did not respond sooner. For the foreseeable future, we plan to continue using this website sign-up process so our members can guide the order of our fiber build out. We've just started Phase 1 with three zones that have hit their zones' participation goals and most of three more zones that are covered by the broadband grant. We want to encourage members to register at join.gibsonconnect.com because we hope to have other zones to hit their participation goals so we can begin engineering those areas as soon as we finish engineering Phase 1. Construction will work the same way; once we complete work on Phase 1, we hope to move right on to more zones in Phase 2. Of course, we plan to continue applying for grants to help with the build out too. Ultimately we plan to make high-speed, fiber-based service available to all of our members, but it will take a while. We really appreciate your patience and support! Please continue to encourage others to register!

7:28PM March 16, 2018

Glenn Snow

It has been well over a month since I asked a question on here. Why can't I get a response?

9:33AM March 12, 2018

Guy Maxwell

So excited that I will finally be getting internet, other than just my phone. Is there any estimate on when construction will begin in Dyer zone? I realize it takes time and I am probably about as far on the end of the line as possible, but just like Christmas...anticipation and excitement are hard to contain when you have got nothing.

11:50AM March 09, 2018

Jenni Rachels

Admin

Steven, we are finishing up our TV programming plan and will let you all know once it is finalized. Thank you for your interest!

11:41AM March 09, 2018

Jenni Rachels

Admin

Jeff, we are still engineering the Medina Zone. We plan to begin construction in June. You are correct that we will be building from the substation out and will have multiple contractors working in multiple directions. We are excited about offering this service to all of our members!

6:39PM March 08, 2018

Steven Collier

Any more info on the TV programming to be offered?

5:52PM March 08, 2018

Jeff Walters

Has any construction started in the Medina Zone or is it still in the engineering phase? If I’m understanding correctly counstruction will be from the substation out ? That being said which direction will construction go first north..south..east...west or will there be multiple crews working in all directions at once? Very excited about finally getting true Broadband Internet service.

5:02PM February 28, 2018

Jenni Rachels

Admin

Craig, if you move before service is connected, you can just call the office and one of our member service representatives can transfer your registration fee to your new address. Before you begin receiving service, you will be given the opportunity to update your choices. Thank you for your interest.

4:12PM February 28, 2018

Craig D

Once everything is up and running and someone moves would they have to pay another connection fee at the new location? Also, will there be an option to upgrade to the faster service if necessary?

4:12PM February 28, 2018

Craig D

Once everything is up and running and someone moves would they have to pay another connection fee at the new location? Also, will there be an option to upgrade to the faster service if necessary?

3:01PM February 26, 2018

Rita Alexander

Admin

Bill, you are right that we will provide high-speed internet access to our members in phases. We are using a member-driven process, so we will build first to those zones that hit their participation goals first (Medina, Dyer and Three Way). We also will be taking advantage of any grants that we can secure for members in our area. We submitted three Tennessee Broadband Grant applications and were awarded one. Phase 1 also will include the area covered by the Tennessee Broadband Grant (the Tiptonville, Ridgely and Samburg zones). So all total, we will be working in six zones to start. At the advice of our consultants (who have done the same kind of fiber buildout for their electric cooperative members) we will begin with about 550 miles. We hope to have most of the Phase 1 construction completed by the end of the year and start engineering on the next phase prior to completing Phase 1. Of course, we hope that we can complete the work faster, but we don’t want to over-promise and under-deliver. Our consultants also have told us that after this initial phase, we should be able to build out about 1,000 miles each year. We have a total of about 3,000 miles of line to build. We understand that you want and need this service as quickly as possible, but we ask you and our other Gibson Connect registrants to be patient. It is quite an undertaking to build fiber access to all of our eligible members, but that is what we plan to do. While we’d like to do it much more quickly, it will likely require several years. We are asking our members to tell their friends, family and neighbors about Gibson Connect, but we also are encouraging signups by communicating regularly through our monthly member publications (The Tennessee Magazine and Kentucky Living); press releases; social media for both Gibson Connect and Gibson EMC (Facebook and Twitter); our Gibson EMC website, and bill messages. More sparingly (because of cost), we are using paid ads (radio and newspaper) and bill inserts. Additionally, we’re using fliers, counter stands, and banners in our member service centers. With the help of our Zone Champions we are using yard signs and door hangers. As zones near their participation goals, we are hosting registration events. Thank you for your input and your support, Bill. Please continue to help us spread the word.

9:49PM February 24, 2018

Rita Alexander

Admin

Sure, Mark. Maury City is at 30% now. 283 more registrations are needed to meet its participation goal. We really appreciate your support!

9:21PM February 24, 2018

Mark Moore

Can we get an updated count for the Maury City zone please? I know for a fact there have been at least 4 more homes registered.

5:21PM February 24, 2018

Bill Dycus

I understand from your 2/21 post the Medina, Dyer and Three Way will take a year or more to complete "Phase 1" consisting of designing, engineering and constructing 500 miles of fiber optic line. If phase 1 is for design, engineering and construction, is there a "Phase 2, Phase 3 and so on before a customer has internet service in their home? So, if it is going to take "a year or more" to complete 500 miles of line in those three zones, can we assume it will take 10 years or more to complete construction of all 27 zones. At my age I probably don't that many years left to wait on my zone to be completed. I'm sure others are as concerned as I am as to how long this entire project will take to complete. Comments????? Also, I stopped by the Trenton office recently to pick up some signs since I noticed NO SIGNS at all in the Newbern zone. Most everyone I talk to doesn't even know Gibson Connect exists. I think you're depending too much on word of mouth for your advertising.

8:58AM February 21, 2018

Derek Campbell

Is all of the Ridgely zone covered under the "most of Lake Co" part of the grant?

3:33PM February 19, 2018

Harris Crocker

Please bring up the Three Way at the board meeting tonight. I want the internet and tv services you know by the time you get the material ordered and in you will have the 18 members needed.

10:20AM February 19, 2018

Amen Rogers

Please get to mason Hall i was a wisper employee. If you need help just ask I love networking

9:32AM February 19, 2018

John Moore

The Three Way Zone is almost complete. I have a few questions. After we reach our goal, how long would you estimate for the construction to run? Do you have any speed tests yet, or even an estimated guess for true speed and ping time? Where will you typically install the ONT? The outside of the house? Will it be installed into a room of our choice? Thank you for your time, and for running this great program. I was seriously getting worried. Every ISP in Jackson, even satellite, said that they couldn't provide internet to my home. Thank you again!

6:20PM February 16, 2018

Rita Alexander

Admin

Charles, we are talking to several providers now and will let you know as soon as we have a final decision. Please watch for updates on this site and on our social media. Thank you for your interest and support!

6:06PM February 16, 2018

Charles Halford

are you going to have TV cable also, am interested in any package deal you may have.

8:13AM February 16, 2018

Jenni Rachels

Admin

David, we will bring access to high-speed, fiber-based internet to all members in a zone regardless of how rural.

9:21PM February 15, 2018

David Hagan

My home is approximately 1/2 mile from anyone else. I have been told by Spectrum that it would cost too much to run cable to my house. Is this going to be the same case with Gibson Connect?

10:24AM February 05, 2018

Glenn Snow

How long is this sign-up going to continue - waiting for everyone to get to some specified goal? I'm patient but am considering my options for a faster internet with another ISP. Tnx

6:33PM February 01, 2018

Marissa Brashear

Come on Gibson South! I want to work from home! 😃

1:44PM January 25, 2018

Rita Alexander

Admin

Terry, we will not have a modem, but we will have an optical network terminal (ONT). It will provide WiFi for the home and will have Ethernet ports which can be used to connect to your own WiFi router (if you choose to use your own) or Ethernet capable devices such as a TV. If you take telephone service from Gibson Connect, there is a telephone jack that provides the ability for you to connect to your home telephone wiring. We are still evaluating TV and video options. We hope to have more information we can share on this soon.

5:07PM January 24, 2018

Thomas Maddox

Terry, if I am not mistaken, I don,t think a modem is needed since the fiber will be converted to copper, or CAT6. I think that is what she means by a POTS line. If that is the case then it should be able to terminate to your router just fine.

1:08PM January 24, 2018

Terry Tucker

Thanks for the information Rita. Has your team decided on what Brand/Model the modem will be. I want to use my existing gigabit router and network switches. Also is TV programming still being discussed? Or is TV programming a long term goal?

8:11PM January 19, 2018

Rita Alexander

Admin

Hopefully the warmer temps will lead to some new activity. Please continue to share our Facebook posts and encourage everyone you know to register. Thank you for all you are doing to support Gibson Connect!

7:48PM January 19, 2018

Thomas Shelton

Have all the other zones hit a brick wall. There does not appear to have any movement since Medina reached its goal

4:57PM January 19, 2018

Jenni Rachels

Admin

Terry, thank you for your questions. You are correct that we do already have fiber connecting all of our substations and that it will speed the overall process since the “backbone” is already complete. We cannot give an exact time-frame for Medina receiving service, but engineering will begin soon. If all things go as planned, we hope to begin connecting our first customers as early as June. Construction will start at the substation and work out. We are not using a modem but an ONT which means that fiber will run all the way into the home and terminate on that device. Generally the fiber will follow the electric lines. If you have an underground service, we will bury the fiber up to your home. The ONT has a POTS line that can connect into your home phone wiring. The POTS line should act like your existing phone service, therefore security systems should work. In most cases fax lines will work, too, however we have not completed our testing on fax lines. Have a great weekend!

8:07AM January 19, 2018

Terry Tucker

It is has been said the substations already have the fiber plant, if so will this make the service quicker to get going? Any rough estimates of the timeline for Medina? Spring/summer/fall ? What type of modem will you use? Will fiber be plowed in to homes with underground services? How will home phones work? Will security systems be able to get a dial tone? Fax line compatible?

6:37PM January 12, 2018

Adam Smallwood

Thomas, I have posted signs in Gadsden, posted a sign on the bank window in Gadsden, posted on social media, and told everyone I know. Hopefully we can get there quick. I am open to any suggestions on how we can help our zone meet its goal. Advice is definitely welcome!!

12:44PM January 12, 2018

Thomas Shelton

We seem to be "stuck". What can we do to get the 112 more to sign up? I talk to everyone I see, but not everyone lives in the Gadsden zone. We need to get the ball rolling again to make this happen. Brand X is way to slow and undependable. Thanks Thomas

5:34PM January 09, 2018

Jeff Walters

With only 43 more signups needed the Medina Zone is in the home stretch. Great job guys and gals...let’s push hard the next week or so and get it done!!!!!

2:16PM January 08, 2018

Jenni Rachels

Admin

James, AT&T will not be involved in the services we offer to our members.

10:44PM January 06, 2018

James Moore

Is this or does this in any way involve AT&T?

7:23PM January 06, 2018

Jerry Fletcher

Come on Humboldt/Gibson zone kick this in high gear i know everyone is this zone is tired of wisper or hughes net as internet options come lets meet this goal and get some good internet

12:00PM January 06, 2018

Rita Alexander

Admin

Medina is our first zone to hit 90%! We're SO close; we only need 54 more members to register! Please tell your family, friends and neighbors so we can get across the finish line! Incredible job, Medina!

11:57AM January 06, 2018

Rita Alexander

Admin

A great big congratulations to our Hornbeak zone for hitting 50% of goal. This zone needs only 246 more registrations! Please keep up the good work!

11:56AM January 06, 2018

Rita Alexander

Admin

Thomas, I'm sorry, but we cannot apply the Gibson Connect registration fee to the next Gibson EMC bill. Great idea though. Please keep them coming and thanks so much for your support!

9:38AM January 06, 2018

Thomas Shelton

Question. Could someone register and have the fee put on their next utility bill. This might speed up registration Thanks

5:18PM January 04, 2018

Jeremy Corbin

Ww2

4:44PM January 04, 2018

Jenni Rachels

Admin

Jeremy, the Dyer zone is currently at 66 percent with only 98 more registrations needed. You can check all of the zones by clicking on the "Zones" tab above. Thank you for your interest, and please encourage your neighbors to sign up!

4:43PM January 04, 2018

Jenni Rachels

Admin

Dee, we set up the zones based on our substations and our communities. We also considered the miles of line within the zone, the members per mile of line, and the connections.

4:26PM January 04, 2018

Jeremy Corbin

What the latest on the Dyer Zone?

10:22AM January 04, 2018

Dee Garrigan

My service was changed to the Woodland substation but when I check it still shows my zone as Hickman? Is the zone to ba based only on mailing address?? I do not understand.

12:11PM January 03, 2018

Jeff Walters

Way to go Medina zone!!! Now better way to say we need/ want high speed internet in our area ! Keep it up guys and gals we are almost there. 👍

10:32AM January 03, 2018

David Hagan

I wonder if it would be possible to supply local school systems with a pamphlet or post card for children to take home for their parents. This may be another advertising opportunity. Just a thought.

8:46AM January 03, 2018

Jenni Rachels

Admin

Congratulations to Gadsden for reaching 50 percent of its participation goal! Only 119 more registrations are needed for this zone! Also, all zones are now at 20 percent or more! Thank you to all who have spread the word. Please keep encouraging your friends and neighbors to register!

2:23AM January 03, 2018

Michael Boyes

Gadsden 50% to goal | 119 more customers Keep up the good work!

11:44AM January 02, 2018

Larry Reed

I would love to see what you could offer in the way of television as well. I believe that affordable television packages would possibly be of more interest to some people in our area than the internet. A bundle package of TV and Internet would be great if the price could be kept reasonable and if half the channels included in the package were not radio channels- there are plenty of free ways to listen to music legally for me to be paying for that. Very displeased with current cost and reliability of TV service via satellite.

8:38AM January 02, 2018

Jenni Rachels

Admin

Mack, the closest offices to you would be in Hickman, Kentucky, and in Troy, Tennessee. Items are available at both. Thank you for your willingness to promote Gibson Connect!

6:17PM January 01, 2018

Mack Pirtle

Where would be the closes place for me to pick up door hangers or anything else I can help to advertise/promote Gibson Connect? I live in Fulton , KY

12:15PM December 28, 2017

Jeff Walters

Good job Medina Zone. We need just over 100 more signups to meet goal. Let’s keep our foot on the gas and drive this thing home!

9:23PM December 27, 2017

Rita Alexander

Admin

Brandon, the Newbern Zone is at 44% to goal with 191 more registrations needed. You can view Newbern’s progress on this site any time by clicking on “Zone” and scrolling down past the map. All 27 zones are shown there. Thank you for supporting Gibson Connect and have a happy New Year!

5:53PM December 27, 2017

Brandon Alexander

Can I get an update on the Newbern, Tn area on the registration progress and when we could possibly see the installation start in the area. The last update I seen was from back in October!

8:47AM December 27, 2017

Jenni Rachels

Admin

Steven, I have checked your account and added 1 Gbps internet to your order. Thank you!

8:44AM December 27, 2017

Jenni Rachels

Admin

Terry, your registration shows that we are still awaiting payment.You may pay with a card online, mail a check to Gibson Connect 1207A S College St. Trenton, Tennessee, or drop a check or cash off at any of our member service centers. Thank you for your support! We look forward to providing this service.

5:23AM December 25, 2017

Steven Collier

I just noticed my account address is only showing registration for phone. How do go about changing it to include Residential 1 Gbps Internet ?

8:21AM December 23, 2017

Terry Tucker

When I log in and go to my dashboard it is still asking me to complete my order. I thought I paid with my card. Can you check this for me? Medina residents getting reliable fiber internet is a huge step for us. I understand that GEMC has to get us signed up to make a financially sound decision. Starting a huge fiber network is a very large task. This will benefit our community. Medina residents please spread the word. Let's get our community out of the antiquated internet days. 1 Gig service would be great.

8:30AM December 18, 2017

Jenni Rachels

Admin

Yes, Sherry. There is no data cap. Thank you for your interest!

9:59AM December 16, 2017