12:57AM May 07, 2021

Jessica Dickinson

Why is it that when a GEMC customer goes without power that gibson connect customers continue to Go without service long after GEMC service is restored?

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8:35AM May 07, 2021

Sarah Williams
Hi, Jessica. That is a very good question, and I am happy to explain the delay. In most cases, when the poles and lines are down on the electric side, the fiber is down, too. The first priority is to replace poles and electric lines, followed by fiber lines. There is a natural delay, because the fiber lines cannot be replaced until the electric side has completed their restoration at the site. Our usual process, as we have done the last several days with storm damage, is to have a fiber crew come in right behind the electric crew to replace downed fiber lines. Gibson Connect usually isn't fully aware of the extent of fiber outages until the power has been restored. Crews have been working long hours to have all members restored as quickly as is safely possible, however, there is that window of delay that we cannot avoid. We are asking all members to please report any outages they have to ensure we are aware of them. Thank you for your support of Gibson Connect, and your patience as we work diligently to restore service to all members. We appreciate you!