8:38AM March 16, 2022
Sarah Williams
Kandy, we have spoken to the crew and they went to check what was going on at your home. It appears there was an issue with the splicing, and they were able to get it corrected yesterday afternoon. I can now see a light reading for your location, so our team will be calling you very soon to get your in-home install scheduled. We apologize for the inconvenience, and hope you enjoy your Gibson Connect service!
11:21AM March 15, 2022
Kandy Morphis
Can I get an update on my address? We have the 2 neighbors that have already received they internet. I wanted to know how they have received it but we haven't. We all had the cables run to the house within the same week but they are already on the internet. Please give me an update.
1:16PM March 16, 2022
Kandy Morphis
Thank you so much Sarah. I can't wait to start using this service. I know my kids sure are ready to have high speed internet. We are getting the tv and internet service through Gibson. We have heard it is wonderful so we are getting both. Thank you for taking the time to get back to me.
8:38AM March 16, 2022
Sarah Williams
Kandy, we have spoken to the crew and they went to check what was going on at your home. It appears there was an issue with the splicing, and they were able to get it corrected yesterday afternoon. I can now see a light reading for your location, so our team will be calling you very soon to get your in-home install scheduled. We apologize for the inconvenience, and hope you enjoy your Gibson Connect service!
12:46PM March 15, 2022
Sarah Williams
Hi, Kandy. It looks like we are showing the fiber at your location has not yet been spliced. I am going to reach out to our management team to see if there is a reason that only a couple of homes in that area have not been completed, and I will give you an update as soon as possible!