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2:08PM April 01, 2020

Sarah Williams Admin

Hi, Michael. We will not do the phone installation at the same time as the internet. The reason for this is because we have to get our members to sign a Letter of Authorization allowing us to port their current phone number into our system. One of our installers will come out for your internet installation, complete it and have you sign the Letter of Authorization to keep the same phone number that you currently have. They will bring that signed form back to us, we will get it ported over from your current phone provider, and call to schedule your phone installation within 10-15 business days. Through this process we are trying to ensure that members have access to their home phone at all times. If we have them sign prior to the internet installation and try to install both at the same time, if there was an issue arise with the fiber at the time of installation, the member could potentially be without phone and internet. We don't want to put members in a situation like this, so we do the two-step installation process for phone lines. Thank you for your questions. If there is anything else that we can assist you with, please do not hesitate to ask. We appreciate your support of Gibson Connect!