2:17PM November 05, 2020

Kyle Dugger

Good afternoon, We are seeing crews working on getting our neighbors connected so we called about when ours might be next on the list. We were told that there were still right of trimming that had to be done in our yard. That work was done over a month ago so it didn't really make any sense and the person on the phone could not provided any more details. Any idea on where the disconnect is between the right of way work and Gibson Connect?

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3:51PM November 06, 2020

Sarah Williams
Kyle, we are glad to hear that crews have already been out. There were some things that needed to be finished, which is why your service drop had not been completed. The contractors are aware that the right of way was being worked on, so it should not be long and your service drop will be placed. Thank you for reaching out to us!

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2:38PM November 06, 2020

Kyle Dugger
Thank you for checking on this for me. The crews just left our house. I guess that they did not trim everything that was needed the first time around. I hope that the yard was solid this time so they don't have to come back to fill in divots from the trucks like the first time. Hopefully no cut fences this time either.

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8:50AM November 06, 2020

Sarah Williams
Hi, Kyle. We apologize for any inconvenience and any confusion regarding your service drop. I have spoken with one of our team members and they are looking into the right of way job that was needed for your home. If the ROW has been completed, it could still take a little while for the crew to come back and complete your service drop because they are in a different area. Once we have more specific information to share, I will reach out to you and try to provide a better update and idea on when your construction will be completed. We appreciate your support of Gibson Connect and look forward to serving you!