8:24AM November 24, 2020

Kyle Dugger

We now have the grey fiber box mounted to our house but it is not spliced at the pole. In fact it looks like the box where the splices are made has fallen from the pole and is hanging upside down from cables. Do we need to call to schedule a time to have the service connected?

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3:14PM November 24, 2020

Kyle Dugger
Thank you so much for getting back with me so quickly!

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2:42PM November 24, 2020

Sarah Williams
Hi, Kyle. I have taken a look at your address, and it is not quite ready for connection. You are correct that the fiber has not yet been spliced; the reason the box is hanging down is so that a crew can come by and splice it at the ground to finish up the construction process. Once we have been notified that the splicing is completed and you have a light reading, our Gibson Connect team will reach out to you at the number you provided during registration. There are several locations that are still awaiting splicing to be connected, but we are working as quickly as we can to complete this zone. Please continue to be patient with us as we work throughout the zone. We appreciate your support of Gibson Connect, and look forward to serving you, soon!