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9:03PM August 02, 2022

Mack P
So happy for the Clinton, KY Zone that GC has started back working in your area.


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2:09PM August 04, 2022

Dawn Jewell
Mr. Dennis, We are currently evaluating the poles near your house for proper clearance. If our fiber crews have proper clearance, then we could have your location ready for installation by the end of next week. If it is determined that we will need to change out the pole to obtain proper clearance, then it would be pushed out a couple of weeks. Either way, we hope to have you hooked up soon. Thank you for your support of Gibson Connect.

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8:12AM August 04, 2022

Dawn Jewell
Thank you for that information. Let me check on this and I will get back with you.

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7:59AM August 04, 2022

Dennis Belt
929 S Crockett Bend Rd

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8:43AM August 02, 2022

Dawn Jewell
Dennis, Please give me your address so I can assist you further.

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12:51AM July 29, 2022

James Jones
Any ETAs on 4860 Claude Tucker Road in Union City? Contractors have been out and the fiber has been run to the house and the box installed. Do you have confirmed light signals as yet? It's been over a week to 2 weeks since the box was installed. We're tired of Ken-Tenn and are anxiously awaiting speeds faster than dialup! lol


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8:09AM July 29, 2022

Dawn Jewell
Hey James, Great News! You now have a light reading and are ready to be installed. Your name came across on our scheduling list last night. We will be contacting you today to schedule your installation appointment. Thank you for your support of Gibson Connect and we look forward to serving you.

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11:47AM July 27, 2022

Jason Duncan
Any update for Flippen Drive? I got the box on the back of my house last week.


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3:27PM July 27, 2022

Sarah Williams
Hey, Jason. We have crews actively working throughout the South Fulton zone on several different steps. I can see that your service drop has been placed, but the fiber has not yet been spliced. There is a crew that will place the NID on the home before the fiber is spliced to stay ahead and make it easier once the splicers get there. We are still on track to have the majority of the area completed by late summer, so it should not be much longer before your location is ready. As soon as the fiber has been spliced and we have a light reading for your location, we will call to schedule your installation. Thank you for your support of Gibson Connect!

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8:55AM July 26, 2022

Nicholas Maroney
Would like an update on the 5327 college st address in Bells


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8:58AM July 27, 2022

Sarah Williams
Hi, Nicholas. It looks like you just completed your registration a couple of days ago, so it will be a few weeks before service is ready. We have largely finished the Bells zone, so depending on whether your service is overhead or underground, it could be about four weeks or so before you're ready to be connected. We will reach out to you when we have received a light reading and your location is ready for the in-home installation. Thank you for your support of Gibson Connect!

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2:06PM July 25, 2022

MaryBeth Pickering
Any updates in the South Fulton Zone? 3705 Church Rd Union City, TN


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3:22PM July 25, 2022

Sarah Williams
Hey, MaryBeth. Crews are actively working throughout the South Fulton zone placing service drops, splicing, and connecting members. The fiber still has not been spliced at your location, yet, but it should not be much longer. We are still on track to have the majority of this area completed by late summer. We appreciate your continued support of Gibson Connect and look forward to serving you!

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12:12PM July 25, 2022

Nicholas Maroney
When are you started in the Bells, TN area


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3:17PM July 25, 2022

Sarah Williams
Hi, Nicholas. The Bells zone has been underway for a couple of months, and is nearing completion. If you are need an update for a specific address, please let us know where and we will be glad to provide that to you!

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9:28AM July 22, 2022

GARRY KING
when will you start on the friendship ,TN area


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10:29AM July 22, 2022

Sarah Williams
Hi, Garry. Crews are actively working in the Maury City/Friendship zone, and have started splicing of the main line fiber. There are also crews placing service drops, and we will begin splicing individual locations in the next couple of weeks. As of now, we are anticipating the majority of this zone to be completed by late fall. We appreciate your support of Gibson Connect and look forward to serving you!

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1:58PM July 18, 2022

Jared Willcutt
Can I get update on 6464 Knox Daniel Road in Union City? They are doing installation tomorrow at the neighbors house so I was wondering we are getting close to being set up.


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3:33PM July 18, 2022

Sarah Williams
Hi, Jared. I see that your service drop has been placed, but we are not yet showing the fiber has been spliced. It's possible with your neighbor being ready for connection that contractors have completed the splicing, and we do not show the light reading yet. It can take a couple of days once it is spliced to come to us and get loaded in for installation. As soon as we receive word that your location has light, we will call you to schedule the in-home installation. We appreciate your support of Gibson Connect and look forward to serving you!

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1:01PM July 01, 2022

Terry White
Is the internet ready to go for West Wind in Newbern, TN?


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4:45PM July 01, 2022

Sarah Williams
Hi, Terry. We have completed the Newbern zone, but I see that you have registered to have service a couple of days ago. It can take 2-4 weeks for underground placements and connections to be ready in zones that we have already moved out of. We will place the service drop, splice the fiber and then call you for connection. Thank you for your support of Gibson Connect!

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6:50PM June 29, 2022

Marsha Via
Any update for Knox Daniel Rd in So Fulton Zone? We have had a box on the side of the house for a while now. Thanks!


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9:27AM June 30, 2022

Sarah Williams
Hi, Marsha. I do see that your service drop has been placed, but the fiber has not yet been spliced. We have crews that are going ahead and placing the NIDs (small gray box) on the sides of homes, and this helps speed up the process once the contractors arrive to splice the fiber at the home. We are splicing throughout the zone, but there are still some splicing crews working to finish up the remainder of the Troy zone. Once they have completed, they will all be focused in the South Fulton zone. We appreciate your support of Gibson Connect and look forward to serving you!

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2:51PM June 29, 2022

Melissa Conner
There has been nothing marked in our yard, except the city marking the water line. The contractor is here and is expecting the homeowners to know where the lines are located at and just cut our Spectrum internet cable. So now we have no internet until Spectrum can get out here on July 6th. Ironic, huh? Why in the world would ya’ll allow digging to be done without calling TN One Call so they can mark the lines? This is so dangerous and not a good way to start a business relationship.


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4:04PM June 29, 2022

Sarah Williams
Hi, Melissa. We always use TN One Call and do not dig without allowing all utilities the appropriate time to locate. They have a set number of days to perform the locates, and after that time has elapsed, we have the ability to proceed whether they have marked a line or not. Unfortunately, Spectrum often refuses to locate their facilities and, therefore, our contractor does not know they are there. We have encouraged Spectrum multiple times to change their process and consistently locate, but to date they have not changed. We are sorry for the inconvenience and appreciate you bringing this to our attention. We look forward to serving you!

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11:32AM June 23, 2022

Melissa Conner
Any update on Birdie Lane in South Fulton, TN? Looks like we may be the only one on our street who hasn’t received a service drop at our address and we haven’t seen any contractors on Birdie Lane in over two weeks.


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1:44PM June 23, 2022

Sarah Williams
Hi, Melissa. I have taken a look at the whole street, and we have not actually gotten any service drops completed on this road. The locates have been called in to mark any other underground lines, and the orders have been given out to the crews, but none of them are in and ready to be spliced. We have crews working all throughout the zone on service drops and splicing, so it should not be long before those are in and completed. We are still estimating the majority of the zone to be finished by late summer. We appreciate your continued support of Gibson Connect and look forward to serving you!

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3:35PM June 21, 2022

Steven Collier
How do I change my contact info and update my order?


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8:33AM June 22, 2022

Sarah Williams
Hi, Steven. Please give us a call at 731.562.6001 to make changes to your services, and to update your information.

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3:01PM June 21, 2022

Candace Dutton
When will I get a phone call for my inside installation my husband wants to know. Is there a light saying it is ready or not thank you once again


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10:44AM June 22, 2022

Candace Dutton
Thank you once again 🤓

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3:28PM June 21, 2022

Sarah Williams
Hi, Candace. As soon as our team has received a light reading for your location, they will be calling you to schedule the installation. Sometimes the box is on the house before the fiber is spliced, so it could still be a little bit before it is ready for connection. I do see that your service drop has been placed, but the fiber still needing to be spliced. Once this has been completed, we will be giving you a call. There is no light that you will be able to see on the box; it has to be given to us by the crews that splice the fiber. Thank you for your patience as we work to get you connected!

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11:30AM June 21, 2022

Terrance Spicer
So still waiting on a call or an update. Have the box on the side of the house for a couple weeks now and my neighbor just had his install done within the last week so sitting and wandering when I’ll ever get a call or something


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3:27PM June 21, 2022

Sarah Williams
Hi, Terrance. Your fiber was spliced and is ready for connection. I have just spoken with one of our team members to call you right now. If you do not get a call from us, we may have old contact information and may not be reaching you. Please call me in the morning if you have not heard anything regarding your installation!

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7:29PM June 20, 2022

Darryl Dassing
Hooray! The Kentucky grants are here, So what's going to be the general hoped for timeline in the Clinton zone?


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8:28AM June 21, 2022

Sarah Williams
Hi, Darryl. We anticipate being able to start construction mid-July, after receiving the grant parameters and signing the grant contract. We will communicate more details about the buildout soon. We are very excited that we have been awarded this grant funding, but as of now, we do not have specific dates for individual zones. As soon as we have updates regarding timeframes, we will communicate them. Thank you for your support of Gibson Connect!

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1:51PM June 20, 2022

Candace Dutton
So after the outside box is connected and on the side of the house , when will i expect a call for the inside service thanks again!


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3:56PM June 20, 2022

Candace Dutton
Okie dokie thank you kindly!

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3:33PM June 20, 2022

Sarah Williams
Candace, as soon as our team has received a light reading for your location, they will be calling you to schedule the installation. Sometimes the box is on the house before the fiber is spliced, so it could still be a little bit before it is ready for connection. I do see that your service drop has been placed, but the fiber still needing to be spliced. Once this has been completed, we will be giving you a call!

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12:54PM June 20, 2022

Dana Lawrence
Any update on East Grace Roach Rd in South Fulton, TN. The box has been mounted to the side of the house. Contractor said we would be contacted about our inside equipment.


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3:30PM June 20, 2022

Sarah Williams
Hey, Dana. I can see that your service drop is completed, but the fiber has not been spliced to the home. We have crews working on splicing both the main line fiber and fiber to the home. As soon as we get a light reading for your location, our team will be calling to schedule your installation. We are expecting connections to begin by the end of the month, and to have the majority of the zone largely completed by late summer. Thank you for your support of Gibson Connect!

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11:48AM June 20, 2022

Ben Rudy
Now that the grant has been awarded from KY, how long before the additional buildout and installations of residential service in the Hickman Zone. I am on KY 1128, and have been looking at doing some swapping on satellite options. but I do not want to sign a new contract if Gibson will be available within a year or less.


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12:17PM June 20, 2022

Sarah Williams
Hi, Ben. We anticipate being able to start construction mid-July, after receiving the grant parameters and signing the grant contract. We will communicate more details about the buildout soon. We are very excited that we have been awarded this grant funding, but as of now, we do not have specific dates for individual zones. As soon as we have updates regarding timeframes, we will communicate them. Thank you for your support of Gibson Connect!

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2:36PM June 20, 2022

Sarah Williams
Hi, Rubi. We currently have crews in the area working on placing service drops and splicing both main line fiber as well as fiber at individual locations; we are expecting connections to begin by the end of June. We have a little over 400 locations to complete in the zone, but as of now, anticipate the area to be largely finished by late August or early fall. Again, we appreciate your support of Gibson Connect and look forward to serving you!

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8:19PM June 19, 2022

Jason Duncan
What’s the timeline on getting service up and running on Flippen Drive between South Fulton, and Tennessee? The contractors just buried the fiber in my yard last week.


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8:42AM June 20, 2022

Sarah Williams
Hi, Jason. Crews are working throughout the South Fulton zone placing service drops, and splicing both the main line fiber as well as individual locations. We are anticipating connections to begin in the next couple of weeks, by the end of June. Some of our crews are still working to finish up the Troy zone, and then will be coming over to help get the South Fulton zone completed. We appreciate your support of Gibson Connect, and look forward to serving you!

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8:21PM June 19, 2022

Jason Duncan
I meant Union City, not Tennessee.

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10:39PM June 17, 2022

David sutton
Can I purchase a device to extend my Wi-Fi to be able to connect when in my shop approximately 125 feet from the router?


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1:00PM June 20, 2022

David sutton
Yes, please have someone contact me cell number 731-345-9109

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8:41AM June 20, 2022

Sarah Williams
Hi, David. We do have extenders you can rent monthly, however, I would recommend you speaking to one of our Network Technicians to see if that would even be feasible for your question. Depending on several factors, including distance, it may not work to have an extender. I can have one of them reach out to you if you would let me know your best contact number, and we will figure out the best route to help you move forward!

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1:12PM June 17, 2022

Candace Dutton
Hi when will i get an update I live at 4109 US Highway 45 W Kenton TN thanks


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10:39AM June 19, 2022

Candace Dutton
Thanks so much!

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4:40PM June 17, 2022

Sarah Williams
Hi, Candace. I see that your registration was completed just a few days ago, so we are estimating 2-3 weeks to complete the construction and have you ready for connection. Kenton is a zone that we have already completed, so our crews will come in and run the service drop, splice the fiber and place the NID on the side of the home; as soon as we get a light reading for your location, we will call and get your in-home install scheduled. Thank you for your support of Gibson Connect!

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12:02AM June 15, 2022

Candace Riggins
Curious if/when your services will be available to my area. Adams street in Newbern. It shows Newbern is completed but still says unavailable to my address.


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8:51AM June 15, 2022

Sarah Williams
Hi, Candace. We are only allowed to service the locations that receive their electric service from Gibson EMC. It looks like Adams Street is in town Newbern, and does not fall in our service area. Because of this, we are not able to service your location with Gibson Connect. We appreciate your interest, and thank you for asking!