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8:37AM April 19, 2022

Sarah Williams
Hi, Otis. Yes, you now have a light reading at your location! It looks like it has just been turned in, so our team has not been able to reach out yet. You can give us a call at 731.562.6001 to schedule your installation date. We appreciate your continued support of Gibson Connect, and hope you enjoy your new service with us!

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2:22PM April 18, 2022

Sarah Williams
Hi, Darius. You are ready to be connected! It looks like your contact information has changed since your registration, so our team has been unable to contact you. Please give us a call at 731.562.6001 to schedule your installation. We appreciate your continued support of Gibson Connect and hope you enjoy your new services with us!

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9:39PM April 12, 2022

Jimmy Sturgis
Any updates for Knox Daniel rd?


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8:37AM April 13, 2022

Sarah Williams
Hi, Jimmy. I do see that your service drop is now completed, but we have not yet started splicing in the area. We are still estimating connections to begin in late May or June. If we see that there are issues preventing connections from starting at that time, we will communicate it with our members. We appreciate your continued support of Gibson Connect, and look forward to serving you!

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11:24AM April 11, 2022

Nick Schultz
Our internet has been down for 45 mins here in rutherford wondering if its just us or the whole neighborhood.


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2:05PM April 11, 2022

Sarah Williams
Hey, Nick. I apologize for the delay in responding. Yes, we have a widespread outage affecting the city of Rutherford. Crews were immediately dispatched and have been working to restore the outage. We will continue to keep members updated via our Gibson Connect Facebook page. Thank you for being a Gibson Connect subscriber!

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8:15PM April 08, 2022

Joe Dowell
Newbern tn my speeds arnt constantly and latency in 40s dl 700 upload never gets past 500 so is it problem with my gpon modem or the fiber line itself


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9:21AM April 11, 2022

Sarah Williams
Hi, Joe. We have responded to your message that you sent privately through the Gibson Connect Facebook page. If you will send us your address, we will have someone come out and take a look at the router to see what is causing your issues. Thank you for being a Gibson Connect subscriber!

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12:41PM April 08, 2022

Larry Tanner
FYI... you have a huge junction box just laying on the ground next to a pole at the Obion Park it has been laying there for over 2 weeks now... it has huge fiber optic cables coming from it just dangling in the wind and in a position to where anyone could damage it if they so desired. This is no way to treat a piece of the network. I hate to think someday I will lose all my services just because someone did not follow protocol and put this piece of equipment back on the pole where it belongs. Have a nice day.


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1:26PM April 08, 2022

Sarah Williams
Hi, Larry. Thank you for letting us know. We will send someone out today to get it checked on, and verify that it is ours. We appreciate you, and thank you for being a Gibson Connect subscriber. Have a great weekend!

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10:42PM April 02, 2022

Rose McKinnon
Hi! I just wanted to check on the status of the Bells area and where I live on getting the Internet service. I saw them working on our street a few weeks ago. Appreciate it!


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8:49AM April 04, 2022

Sarah Williams
Hi, Rose. We have crews working throughout the Bells zone both placing service drops and splicing fiber. I do see that your service drop has been placed, but the fiber still needs to be spliced. As soon as we receive a light reading, one of our team members will be giving you a call to schedule your in-home install. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!

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12:26PM March 30, 2022

Jimmy Sturgis
Any new updates on the South Fulton area?


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10:23AM March 31, 2022

Sarah Williams
Hi, Jimmy. There are not many changes or updates from our last communication. Crews are still continuing to work throughout the area placing mainline fiber and service drops, and that will be followed by splicing. Our splicers are working to complete the work to be done in the Hop-In/Rives and Troy zones, and then will be making their way to South Fulton. As of now, we are still operating under the same timeline for connections, which we anticipate will begin late May or June. Thank you for your continued support of Gibson Connect!

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12:57PM March 28, 2022

Terri Mullins
I just registered today and was wondering what the percentage to goal is for Medina?


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9:33AM March 29, 2022

Sarah Williams
Hi, Terri. The Medina zone has already been completed, so there is not a goal for that zone any longer. We should be able to have you connected within 2-3 weeks from registration if there is not fiber run to the home; if there is fiber ready, we will just have to get it swapped into your name. If you would like to give us a call at 731.562.6000 to verify your location, we will be happy to check that for you!

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11:04AM March 28, 2022

Otis Duck
Any update on my light reading? When can I get my home install scheduled?


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8:42AM March 29, 2022

Sarah Williams
Hi, Otis. No, there has not been a change since our last update. Our splicing crews have been concentrated on the Hop-In/Rives zone, as it was under construction prior to the Troy zone, so that has not allowed many splicers to be in the Troy area. The Hop-In/Rives zone is set to be largely completed as of this week, and the splicing crews will be moving into Troy to get it completed. We are anticipating that the remainder of the Troy zone will be finished by the end of April. We appreciate your continued patience throughout this process, and we look forward to providing you with service in the next few weeks!

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1:02PM March 24, 2022

Darius Armstrong
I have a gray box on the side of my house now


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9:44AM March 25, 2022

Sarah Williams
Hi, Darius. You are getting closer! Even though there is a box already on the home, I do not see a light reading for your location yet. Crews will sometimes come by ahead of the splicers to get the box installed, so all that is left is getting the fiber spliced. We are continuing through the zone on schedule, so it will not be much longer. As soon as we have a light reading, we will give you a call. Have a great weekend!

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1:19PM March 22, 2022

Chase Foster
Update for our address please? Looking forward to it.


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8:46AM May 19, 2022

Chase Foster
Hey Sarah. Just checking back in. Been two months since this update (appreciate all your all's communication) and I'm wondering about the service drop at our address? Thanks

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9:42AM March 25, 2022

Sarah Williams
Hi, Chase. I apologize for the delayed response to your question. We have crews working throughout the Bells zone both placing service drops and splicing fiber. It does not look like your service drop has been placed at this time, but crews are working as quickly as possible to get them completed. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!

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10:02PM March 21, 2022

Megan Southerland
Update for Stateline in Hickman Ky?


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5:26PM March 23, 2022

Nick Gutierrez
Hi, Megan. Unfortunately, we do not have an update at this time. We have not heard anything regarding grant funding from Kentucky. We are anticipating that an announcement will be made in a couple of weeks but we cannot say for sure when they will provide that information. We have reached out to them, but we have not been updated on where they are in the selection process. As soon as we have information to share with our members, we will be sure to update them. We appreciate your patience and support of Gibson Connect!

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8:55PM March 17, 2022

DeAnna Bell
Nevermind. Got the call today to schedule appointment for installation.

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9:34PM March 16, 2022

Jimmy Sturgis
What’s an update on the south Fulton area


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8:40AM March 17, 2022

Sarah Williams
Hi, Jimmy. We have crews continuing to work throughout the South Fulton zone, but it will be a little longer before connections are ready to begin. I see that your service drop is under construction, but has not yet been completed. We still anticipate homes to start being connected in late May or June, and hope to have the majority of the area completed by late summer. We appreciate your patience, and support of Gibson Connect!

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1:49PM March 15, 2022

Randal Waldrop
Can I get an update for Nance Rd in Alamo. I see coils of fiber hanging on each pole up and down the road. Thanks


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8:33AM March 16, 2022

Sarah Williams
Hi, Randal. This is an area that has already been completed by our contractors, so the majority of registrations have already been connected. I see that we received your registration a couple of days ago, so we should have your service run and ready to connect within four weeks. As soon as we show it has light, one of our team members will reach out to schedule the installation. Thank you for your support of Gibson Connect!

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11:21AM March 15, 2022

Kandy Morphis
Can I get an update on my address? We have the 2 neighbors that have already received they internet. I wanted to know how they have received it but we haven't. We all had the cables run to the house within the same week but they are already on the internet. Please give me an update.


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1:16PM March 16, 2022

Kandy Morphis
Thank you so much Sarah. I can't wait to start using this service. I know my kids sure are ready to have high speed internet. We are getting the tv and internet service through Gibson. We have heard it is wonderful so we are getting both. Thank you for taking the time to get back to me.

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8:38AM March 16, 2022

Sarah Williams
Kandy, we have spoken to the crew and they went to check what was going on at your home. It appears there was an issue with the splicing, and they were able to get it corrected yesterday afternoon. I can now see a light reading for your location, so our team will be calling you very soon to get your in-home install scheduled. We apologize for the inconvenience, and hope you enjoy your Gibson Connect service!

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12:46PM March 15, 2022

Sarah Williams
Hi, Kandy. It looks like we are showing the fiber at your location has not yet been spliced. I am going to reach out to our management team to see if there is a reason that only a couple of homes in that area have not been completed, and I will give you an update as soon as possible!

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12:43PM March 15, 2022

Sarah Williams
Hi, Darius. We have crews working throughout the Bells zone both placing service drops and splicing fiber. There are crews working very close to the street you live on, so it shouldn't be long before your service drop is placed. Once that happens, a crew will come by to splice the fiber and place the gray box on the side of the home. As soon as we receive a light reading, one of our team members will be giving you a call to schedule your in-home install. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!

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12:57PM March 12, 2022

Mallory Allen
Hello, any more updates on the Beech Chapel rd area? I’ve seen where there is a box installed on the outside of my house, but haven’t heard anything since then. Thank you!


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9:29AM March 14, 2022

Sarah Williams
Hi, Mallory. It looks like the fiber still needs to be spliced at your home, and once that it done we will be able to get your service connected. With the box on the side of the home, once a crew comes by to get the splicing complete, they will send in the light reading and we will call to schedule your installation. We appreciate your patience and support of Gibson Connect!

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7:42PM March 11, 2022

Randal Waldrop
Any update for my area in Alamo?


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8:33AM March 16, 2022

Sarah Williams
Hi, Randal. This is an area that has already been completed by our contractors, so the majority of registrations have already been connected. I see that we received your registration a couple of days ago, so we should have your service run and ready to connect within four weeks. As soon as we show it has light, one of our team members will reach out to schedule the installation. Thank you for your support of Gibson Connect!

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7:03PM March 14, 2022

Randal Waldrop
Nance Rd in Alamo

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9:32AM March 14, 2022

Sarah Williams
Hi, Randal. I am not showing your name in our system, so is it possible the registration was completed under someone else's name in the home? If you would let us know the address, or at least the road name, we will be happy to provide you with an update.

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9:35PM March 05, 2022

Robin Hild
Update for the Rives/Troy area please. Thank you.


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6:42PM March 07, 2022

Nick Gutierrez
Hi, Robin. We have several crews that are working throughout the Rives/Troy zone, and there is still splicing to be done in the area. As soon as we show there is light to your location, our team will give you a call to schedule the in-home install. We are working as quickly as we can, and also working to finish up the Hop-In/Rives zone, as well. We appreciate your support of Gibson Connect and look forward to serving you, soon!

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7:53PM March 05, 2022

Keith Wilbanks
Updates for the Friendship area? Thanks


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6:30PM March 07, 2022

Nick Gutierrez
Hi, Keith. There is still splicing to be done at your location. At this time, our best estimation for you is within the next couple of weeks. As soon as we show there is light reading at your location, our team will give you a call to schedule the in-home install. We appreciate your support of Gibson Connect and look forward to serving you, soon!

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3:01PM March 04, 2022

Brandy Giese
Hello, I live in the Fulton zone, Cox Rd. Any update on when you'll be getting to us?


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3:04PM March 07, 2022

Nick Gutierrez
Hi, Brandy. Unfortunately, we have not heard anything regarding grant funding from Kentucky. We are anticipating that an announcement will be made in a few weeks but we cannot say for sure when they will provide that information. We have reached out to them, but we have not been updated on where they are in the selection process. As soon as we have information to share with our members, we will be sure to update them. We appreciate your patience and support of Gibson Connect!

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4:27PM March 02, 2022

Sarah Williams
Hi, Rhonda. We have crews around your location collecting light readings, so it should not be long. As soon as we have confirmation that your home has light, our team will reach out to schedule your in-home install. We are working quickly to get members connected, and expect to have the majority of the area connected within the next few weeks. We appreciate your continued patience as we work to connect all of our eligible members. Have a great rest of your week!

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11:23PM February 28, 2022

Antonio Rodriguez
any update on my location?


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1:21PM March 01, 2022

Sarah Williams
Hey, Antonio. Crews are continuing to work throughout the Hop-In/Rives zone collecting light readings. There are a couple of areas, including close to you, that had had some minor issues with equipment and we have people working to get it replaced. As of now, we are anticipating to have the majority of light readings collected in this zone by mid-March. We appreciate your continued patience as we work to get all locations connected as quickly as possible. If you have any other questions, please let us know!