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7:53PM March 05, 2022

Keith Wilbanks
Updates for the Friendship area? Thanks


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6:30PM March 07, 2022

Nick Gutierrez
Hi, Keith. There is still splicing to be done at your location. At this time, our best estimation for you is within the next couple of weeks. As soon as we show there is light reading at your location, our team will give you a call to schedule the in-home install. We appreciate your support of Gibson Connect and look forward to serving you, soon!

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3:01PM March 04, 2022

Brandy Giese
Hello, I live in the Fulton zone, Cox Rd. Any update on when you'll be getting to us?


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3:04PM March 07, 2022

Nick Gutierrez
Hi, Brandy. Unfortunately, we have not heard anything regarding grant funding from Kentucky. We are anticipating that an announcement will be made in a few weeks but we cannot say for sure when they will provide that information. We have reached out to them, but we have not been updated on where they are in the selection process. As soon as we have information to share with our members, we will be sure to update them. We appreciate your patience and support of Gibson Connect!

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4:27PM March 02, 2022

Sarah Williams
Hi, Rhonda. We have crews around your location collecting light readings, so it should not be long. As soon as we have confirmation that your home has light, our team will reach out to schedule your in-home install. We are working quickly to get members connected, and expect to have the majority of the area connected within the next few weeks. We appreciate your continued patience as we work to connect all of our eligible members. Have a great rest of your week!

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11:23PM February 28, 2022

Antonio Rodriguez
any update on my location?


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1:21PM March 01, 2022

Sarah Williams
Hey, Antonio. Crews are continuing to work throughout the Hop-In/Rives zone collecting light readings. There are a couple of areas, including close to you, that had had some minor issues with equipment and we have people working to get it replaced. As of now, we are anticipating to have the majority of light readings collected in this zone by mid-March. We appreciate your continued patience as we work to get all locations connected as quickly as possible. If you have any other questions, please let us know!

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8:35AM March 03, 2022

Sarah Williams
Judy, I apologize for the delay; I didn't notice your response as it was on the comment below your original post. Crews are working throughout the zone, and close to your location placing service drops. Once this is done, a different crew will be coming to splice the fiber to the home. As soon as we have a light reading for your location, our team will reach out to schedule your in-home installation. At this time, we anticipate the majority of the zone to be largely completed by spring. We appreciate your support of Gibson Connect and look forward to serving you!

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8:02AM February 28, 2022

Sarah Williams
Hi, Judy. I actually see two people in our system that share your name. Could you verify your road or city and I will be able to provide you with an update?

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8:00PM February 24, 2022

ASHLEY PAYNE
Hello is there anyway I can get an update on the installation at my address? Thanks in advance!


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3:08PM March 01, 2022

JUDY TAYLOR
104 charles drive bells tn

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8:59AM February 25, 2022

Sarah Williams
Hi, Ashley. You are ready to be connected! It looks like your service order for connection was started just a couple of days ago, but the phone number that was listed at the time of your registration is not correct. We also sent an email to the account on file, but you may not have received it, either. Please give us a call at 731.562.6001 and our team will be glad to update your contact information and get your install scheduled. We appreciate your continued support of Gibson Connect and hope that you enjoy your new services!

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2:48PM February 22, 2022

Josh Sanders
Just got hooked up. Thanks for tolerating me over the last year or so


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9:45AM February 23, 2022

Sarah Williams
Hi, Josh. We are so excited that your services have been connected! If you have any issues, please do not hesitate to contact us at 731.562.6000. Thank you for your continued support, and we hope you enjoy Gibson Connect!

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1:53PM February 22, 2022

DeAnna Bell
Any idea when my area will be ready? My husband works from home and the internet we have always used seems to be getting worse. Thanks.


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9:48AM February 23, 2022

Sarah Williams
Hi, DeAnna. It should not be much longer. We have several guys working throughout the Hop-In/Rives zone to collect light readings for different locations. We do have a few hundred to check and submit, so it is a bit time-intensive, but I do see we have some just a few roads down from where you live, so it should be quick. As soon as we have received a light reading for your location, our team will be giving you a call to schedule your in-home install. We appreciate your continued support and look for ward to serving you very soon!

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10:09PM February 21, 2022

Otis Duck
Any update for my address please? I have wires spliced, just need an in home install. Thanks


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9:55AM February 23, 2022

Sarah Williams
Hi, Otis. We have several crews that are still working throughout the Troy zone, and there is still splicing to be done in the area. I do not show that we have received a light reading for your location at this time; the NID (small gray box) may be on the side of the home already, but if the fiber has not been spliced at the road, or if we have not received a light reading, we are not ready to connect it. As soon as we show there is light to your location, our team will give you a call to schedule the in-home install. We are working as quickly as we can, and also working to finish up the Hop-In/Rives zone, as well. We appreciate your continued support of Gibson Connect and look forward to serving you, soon!

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9:49AM February 21, 2022

Rose McKinnon
Good morning! I just wanted to check and see if there was an update on the Bells Zone. I am sure with all the storms that you have been delayed. Thanks!


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9:59AM February 23, 2022

Sarah Williams
Hi, Rose. We apologize for the delay in responding to your question. I can see that your service drop has been completed, but there is still a good bit of splicing that has to be completed in the Bells zone, overall. We have crews working on service drops, as well as splicing, and locations are being steadily turned in for connection. As of now, we anticipated to have the zone largely completed and connected by the end of April. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. Crews are working as quickly as possible, and we will give you a call as soon as we have a light reading for your location to schedule your connection. We appreciate your continued support of Gibson Connect and look forward to serving you, soon!

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9:12AM February 21, 2022

Sarah Williams
Hi, Tony. Great news...you are ready to be connected! It looks like our team started the service order for your location yesterday, and all we need to do is get in touch with you to schedule your installation date. If you would like to give us a call at 731.562.6001, one of our technicians can get that set up for you. We appreciate your patience and support as we have built throughout the zone!

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7:10AM February 21, 2022

Jonathan Castellaw
How bout my Address in then Friendship/ Crockett Mills zone. My parents are in this zone and have internet already.


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9:07AM February 21, 2022

Sarah Williams
Hey Jonathan. It looks like your service drop has been completed, and the fiber just needs to be spliced. That should be completed in the next few days, and then our team will be calling you to schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you!

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8:59AM February 21, 2022

Sarah Williams
Hi, Jimmy. We have crews working throughout the South Fulton zone, but it will be a little longer before connections are ready to begin. As of now, we expect homes to start being connected in late May or June, and hope to have the majority of the area completed by late summer. There are several variables that could impact this timeline such as material availability, contractor staffing, and weather. We will continue to update our members of any large changes we expect. Thank you for your support of Gibson Connect!

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3:42PM February 17, 2022

Steven Collier
What's the latest on the grants for the Fulton area?


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8:55AM February 21, 2022

Sarah Williams
Hi, Steven. I apologize in the delay for responding, as I wanted to make sure to provide you with the most updated information. Unfortunately, we still have not heard anything regarding grant funding from Kentucky. We are anticipating that an announcement will have to be made in the next few weeks, but we cannot say for sure when they will provide that information. We have reached out to them, but not been updated on where they are in the selection process. As soon as we have information to share with our members we will be sure to update them. We appreciate your continued patience and support of Gibson Connect!

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11:56AM February 17, 2022

Sarah Williams
Hi, Josh. Crews are steadily working throughout the area to collect light readings and submit them for connection. We have started installations, but there are a few hundred locations that will be coming ready for their in-home installation. We will continue to work diligently to get all locations completed as quickly as possible; crews are physically going to check the readings at each location, so it will take time. As soon as we have received a reading for your location, we will give you a call. Thank you for your continued patience!

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5:06PM February 09, 2022

ASHLEY PAYNE
Good evening, Can I please get an update on the status of my address?


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9:28AM February 10, 2022

Sarah Williams
Hi, Ashley. It should not be much longer. There was a section along Highway 216 that we had to completely build including new poles, electric service, and fiber service. The splicing of the main line fiber was completed last week, and crews have already begun collecting light reading at locations. Once we have word that there is a light reading at your home, our team will be calling you to schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you, soon!

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9:42AM February 09, 2022

Josh Sanders
Ok, by "coming weeks", can we get an estimate date on that? That could literally cover all of 2022. Josh


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11:20AM February 09, 2022

Sarah Williams
Hi, Josh. Our crews have already started collecting and submitting light readings to us, and we are beginning to schedule installations now. As soon as we have gotten the light reading for your location, we will reach out to you to set up your in-home install. Thank you for your continued patience and support of Gibson Connect!

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11:15AM February 08, 2022

floyd rogers
How is it going. They have the fiber run toy house since around november. Did they forget me? I emailed you all but have not received a reply. I have been waiting for high speed internet on my road for 10 years.


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4:56PM February 08, 2022

Sarah Williams
Hi, Floyd. It should not be much longer. There was a section along Highway 216 that we had to completely build including new poles, electric service, and fiber service. The splicing was set to be completed by the end of last week, meaning that several locations in the Hop-In/Rives zone will now have light and be ready for connection. Once we have word that there is a light reading at your location, our team will be calling you to schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you, soon!

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9:41AM February 07, 2022

Antonio Rodriguez
any good news on my address yet since what i was told was false?


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12:11PM February 07, 2022

Sarah Williams
Hi, Antonio. As we mentioned to a couple of people here on the site last week, the good news is that the construction on Highway 216 was set to be completed last week. This means that over the next few weeks, there will be a significant amount of locations being turned in for connection. As soon as we have received word that your home has a light reading, our team will be calling to schedule your installation. We appreciate your continued patience as we work to connect both the Hop-In/Rives zone, as well as the Troy zone!

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8:25AM February 04, 2022

Sarah Williams
Hi, Tony. We are getting close! The two sections of main line construction that we have been working on should be finished by the end of this week. That means that a large amount of homes in both the Hop-In/Rives and Troy zones will be ready to be connected within the coming weeks. Once our crews have obtained a light reading at the home, they will send that in to us and our team will be calling to schedule appointments. We appreciate the patience you have had with us, and we look forward to having you connect very soon!

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7:48PM February 01, 2022

Josh Sanders
So Is it even worth asking for an update?


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11:47AM February 02, 2022

Josh Sanders
That is good news. Please make me the first call and install.

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9:05AM February 02, 2022

Sarah Williams
Hi, Josh. Yes, we have very good news! The two sections of main line construction that we have been working on should be finished by the end of this week. That means that a large amount of homes in both the Hop-In/Rives and Troy zones will be ready to be connected within the coming weeks. Once our crews have obtained a light reading at the home, they will send that in to us and our team will be calling to schedule appointments. We appreciate the patience you have had with us, and we look forward to having you connect very soon!

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6:06PM January 27, 2022

Antonio Rodriguez
Some guy came to my house the other day. He said that there was a strong signal so that my house is ready for installation. when can i expect to have internet in my house?


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3:31PM January 28, 2022

Sarah Williams
Antonio, I have spoken with our VP of Engineering for Gibson Connect and we have verified that your location is not yet ready for connection. There is a section of main line fiber on Highway 216 that is in the process of being constructed and built. Once this has been completed and spliced, connections will begin around this area; we are anticipating that to start in about 2 weeks. I will keep a watch on the status and let you know if anything changes.

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8:34AM January 28, 2022

Sarah Williams
Hi, Antonio. I am not showing that our contractors have spliced the fiber at your location, or that it has a light reading. I apologize for the confusion; I am reaching out to our team and will provide you with clarification.

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1:24PM January 27, 2022

Otis Duck
Any update for my address? Beech Chapel Rd. Union City. I have a box installed on the side of my home.


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8:41AM January 28, 2022

Sarah Williams
Hi, Otis. We are steadily working throughout the Troy zone to get it completed in the coming weeks. The storms at the beginning of December put us behind in the build by a few weeks, as crews worked to restore the large amount of damage. I see that your service drop has been placed, and will be followed by splicing the fiber. As of now, we anticipate to have the majority of the Troy zone completed by late winter/early spring. We appreciate your continued patience as we work to complete the area, and thank you for your support of Gibson Connect!

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10:27AM January 27, 2022

Renee Stokes
I was wondering if you could give an update for Patterson Cv in Patrick Place. i saw where boxes were being installed on peoples houses just across on Cedar Cv. Hopefully not long.


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11:02AM January 28, 2022

Renee Stokes
thank you for your response. So yesterday someone came around and placed white marker flags in our yard. Is that possibly where the fiber will be buried? I sure hope so.

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8:48AM January 28, 2022

Sarah Williams
Hi, Renee. We have crews working throughout the zone on several different parts of the buildout. Crews have largely finished placing the main line fiber, and have started running service drops. That will be followed by splicing of the fiber, and then connection. Sometimes, crews will go ahead and place the boxes on the side of the home to stay ahead in the construction process; this way, once the drop has been placed, it speeds up the process of splicing the fiber at the home and getting it ready for connection. Currently, we anticipate the Bells zone to be largely completed by the end of April. There are several variables that could impact this timeline, but as of now we are on track for then. We appreciate your support of Gibson Connect, and look forward to serving you!

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10:53AM January 21, 2022

Nick Gutierrez
Hi, Lisa. I have contacted our Gibson Connect team and they should be at your address within a couple of weeks. We appreciate your support of Gibson Connect and look forward to serving you!