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9:02AM September 07, 2022

Chase Foster
Any update on 500 Eden Brooke Farm Rd? Thanks


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10:10AM September 07, 2022

Dawn Jewell
You should be ready to set up an installation appointment next week. Our crews were working on your location yesterday. Once the fiber connection to your home is active, we will contact you to schedule this installation appointment. We look forward to serving your family.

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9:20AM September 07, 2022

Dawn Jewell
Good morning, Chase, I am getting an update for you and will let you know shortly. Thank you for your patience.

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4:03PM September 04, 2022

James Bruce
Good afternoon may I please get an update on my address 3079 N Shady Grove Rd. in Union City. Thanks in advance.


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8:56AM September 06, 2022

Dawn Jewell
Good morning, James. We have completed the mainline fiber in your area. We have completed the drops to your home. We are now in the process of splicing the fiber so that the fiber connection to each home is active and ready to install. Once we have the fiber to your home spliced, we will contact you to schedule an installation appointment. We project that your area will be fully complete by mid-October. Thank you for your patience. We look forward to serving your family.

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2:58PM September 01, 2022

Joshua Dodson
Hate to be a bother, but is the any updates on 2757 dodson rd here in rives.... thanks


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4:07PM September 01, 2022

Dawn Jewell
Hey Joshua, Locates have been called in and underground fiber is scheduled to be installed early next week. Hopefully weather permitting, we will have your fiber spliced by the end of next week. Once this has been completed we can schedule an installation appointment. Thanks for your patience. We look forward to serving you.

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1:26PM August 27, 2022

Greg Warren
I'm sorry if this is an old question but, I did not see a search bar. My questions is: Has anyone been able to connect a Verizon network extender via their GC internet service? I get an error message that their a Firewall conflict. I assume that GC firewall will not allow the extender to pass through. Thoughts?


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8:10AM August 29, 2022

Dawn Jewell
Hi Greg. Please contact our tech support department for assistance with this. They can be reached at 731-562-6001. They would be happy to assist you.

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7:23PM August 18, 2022

Nicholas Maroney
Any update on the 5327 college st area


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12:54PM August 19, 2022

Dawn Jewell
We are splicing your location today. Once that is complete and there is a light reading (meaning the fiber connection is active to your home), our tech support will reach out to you to schedule your installation appointment. You can anticipate that call early next week. Thank you for allowing Gibson Connect to serve you.

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9:09AM August 19, 2022

Dawn Jewell
I have requested an update on your location and will let you know as soon as possible. Thank you for your patience.

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12:44PM August 18, 2022

Joshua Dodson
Any idea of how soon youll get to 2757 Dodson Rd. here in rives


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1:00PM August 18, 2022

Dawn Jewell
Rest assured we will get you connected as quickly as possible. We look forward to providing service to your family.

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12:58PM August 18, 2022

Joshua Dodson
Ok thanks.... so in the next few weeks maybe.... were just in need of it for my daughters school work...

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12:54PM August 18, 2022

Dawn Jewell
Hey Joshua, thank you for signing up for Gibson Connect. I see you signed up on 8/10/2022. Your electric and fiber lines are underground. This does require extra time for locates. We generally say it will take around 4 weeks to get your fiber connection constructed and active to your home. This can vary depending on the weather and other factors that are out of our control. We look forward to serving you.

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5:13PM August 15, 2022

Pete Hudson
Is there a timeline for Friendship/Crockett Mills area? I have noticed the construction and the Fiber Line has been run to my house. Just curious. Thanks Pete


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8:00AM August 16, 2022

Dawn Jewell
Hi Pete, We are currently splicing the mainline fiber in the Friendship area. We also have crews placing service drops and beginning to splice individual locations. As of now, we are anticipating most of this zone to be completed by late fall. We appreciate your patience and support of Gibson Connect. We look forward to serving you.

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12:16PM August 12, 2022

Nicholas Maroney
Any update on the 5327 college st In Bells


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12:36PM August 12, 2022

Dawn Jewell
Nicholas, we hope to have you ready to schedule an installation appointment by the end of next week. At that time, we will contact you by phone to set up an appointment date and time. Thank you for your support of Gibson Connect.

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11:09AM August 11, 2022

Michael Williford
Is there a map showing where in Clinton crews are currently working? Or something that tracks progress by location? Kind of like the outage map?


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12:17PM August 11, 2022

Dawn Jewell
Michael, currently we do not have a map showing the areas that we are actively working. We will try to update our members with updated information as it becomes available. We are working as fast as possible to provide our KY customers with fiber internet. Thank you for your support of Gibson Connect and we look forward to serving you.

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8:23PM August 09, 2022

Jeremy Kemp
So now that Clinton area is set to start can you give a projected timeline for when people might start to see things happening. Also give me a good idea as to how much longer I have to suffer under my current provider since I am on outside edge of the Clinton zone. Thank you.


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7:55AM August 10, 2022

Dawn Jewell
We currently have crews working in Kentucky. We project we will have some customers installed before the end of the year. Currently, we are unable to give you an accurate time frame for your specific location. We are working as fast as possible to provide our KY members with fiber internet. Thank you for your support of Gibson Connect.

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9:03PM August 02, 2022

Mack P
So happy for the Clinton, KY Zone that GC has started back working in your area.


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2:09PM August 04, 2022

Dawn Jewell
Mr. Dennis, We are currently evaluating the poles near your house for proper clearance. If our fiber crews have proper clearance, then we could have your location ready for installation by the end of next week. If it is determined that we will need to change out the pole to obtain proper clearance, then it would be pushed out a couple of weeks. Either way, we hope to have you hooked up soon. Thank you for your support of Gibson Connect.

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8:12AM August 04, 2022

Dawn Jewell
Thank you for that information. Let me check on this and I will get back with you.

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7:59AM August 04, 2022

Dennis Belt
929 S Crockett Bend Rd

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8:43AM August 02, 2022

Dawn Jewell
Dennis, Please give me your address so I can assist you further.

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12:51AM July 29, 2022

James Jones
Any ETAs on 4860 Claude Tucker Road in Union City? Contractors have been out and the fiber has been run to the house and the box installed. Do you have confirmed light signals as yet? It's been over a week to 2 weeks since the box was installed. We're tired of Ken-Tenn and are anxiously awaiting speeds faster than dialup! lol


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8:09AM July 29, 2022

Dawn Jewell
Hey James, Great News! You now have a light reading and are ready to be installed. Your name came across on our scheduling list last night. We will be contacting you today to schedule your installation appointment. Thank you for your support of Gibson Connect and we look forward to serving you.

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11:47AM July 27, 2022

Jason Duncan
Any update for Flippen Drive? I got the box on the back of my house last week.


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3:27PM July 27, 2022

Sarah Williams
Hey, Jason. We have crews actively working throughout the South Fulton zone on several different steps. I can see that your service drop has been placed, but the fiber has not yet been spliced. There is a crew that will place the NID on the home before the fiber is spliced to stay ahead and make it easier once the splicers get there. We are still on track to have the majority of the area completed by late summer, so it should not be much longer before your location is ready. As soon as the fiber has been spliced and we have a light reading for your location, we will call to schedule your installation. Thank you for your support of Gibson Connect!

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8:55AM July 26, 2022

Nicholas Maroney
Would like an update on the 5327 college st address in Bells


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8:58AM July 27, 2022

Sarah Williams
Hi, Nicholas. It looks like you just completed your registration a couple of days ago, so it will be a few weeks before service is ready. We have largely finished the Bells zone, so depending on whether your service is overhead or underground, it could be about four weeks or so before you're ready to be connected. We will reach out to you when we have received a light reading and your location is ready for the in-home installation. Thank you for your support of Gibson Connect!

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2:06PM July 25, 2022

MaryBeth Pickering
Any updates in the South Fulton Zone? 3705 Church Rd Union City, TN


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3:22PM July 25, 2022

Sarah Williams
Hey, MaryBeth. Crews are actively working throughout the South Fulton zone placing service drops, splicing, and connecting members. The fiber still has not been spliced at your location, yet, but it should not be much longer. We are still on track to have the majority of this area completed by late summer. We appreciate your continued support of Gibson Connect and look forward to serving you!

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12:12PM July 25, 2022

Nicholas Maroney
When are you started in the Bells, TN area


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3:17PM July 25, 2022

Sarah Williams
Hi, Nicholas. The Bells zone has been underway for a couple of months, and is nearing completion. If you are need an update for a specific address, please let us know where and we will be glad to provide that to you!

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9:28AM July 22, 2022

GARRY KING
when will you start on the friendship ,TN area


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10:29AM July 22, 2022

Sarah Williams
Hi, Garry. Crews are actively working in the Maury City/Friendship zone, and have started splicing of the main line fiber. There are also crews placing service drops, and we will begin splicing individual locations in the next couple of weeks. As of now, we are anticipating the majority of this zone to be completed by late fall. We appreciate your support of Gibson Connect and look forward to serving you!

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1:58PM July 18, 2022

Jared Willcutt
Can I get update on 6464 Knox Daniel Road in Union City? They are doing installation tomorrow at the neighbors house so I was wondering we are getting close to being set up.


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3:33PM July 18, 2022

Sarah Williams
Hi, Jared. I see that your service drop has been placed, but we are not yet showing the fiber has been spliced. It's possible with your neighbor being ready for connection that contractors have completed the splicing, and we do not show the light reading yet. It can take a couple of days once it is spliced to come to us and get loaded in for installation. As soon as we receive word that your location has light, we will call you to schedule the in-home installation. We appreciate your support of Gibson Connect and look forward to serving you!

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1:01PM July 01, 2022

Terry White
Is the internet ready to go for West Wind in Newbern, TN?


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4:45PM July 01, 2022

Sarah Williams
Hi, Terry. We have completed the Newbern zone, but I see that you have registered to have service a couple of days ago. It can take 2-4 weeks for underground placements and connections to be ready in zones that we have already moved out of. We will place the service drop, splice the fiber and then call you for connection. Thank you for your support of Gibson Connect!

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6:50PM June 29, 2022

Marsha Via
Any update for Knox Daniel Rd in So Fulton Zone? We have had a box on the side of the house for a while now. Thanks!


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9:27AM June 30, 2022

Sarah Williams
Hi, Marsha. I do see that your service drop has been placed, but the fiber has not yet been spliced. We have crews that are going ahead and placing the NIDs (small gray box) on the sides of homes, and this helps speed up the process once the contractors arrive to splice the fiber at the home. We are splicing throughout the zone, but there are still some splicing crews working to finish up the remainder of the Troy zone. Once they have completed, they will all be focused in the South Fulton zone. We appreciate your support of Gibson Connect and look forward to serving you!

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2:51PM June 29, 2022

Melissa Conner
There has been nothing marked in our yard, except the city marking the water line. The contractor is here and is expecting the homeowners to know where the lines are located at and just cut our Spectrum internet cable. So now we have no internet until Spectrum can get out here on July 6th. Ironic, huh? Why in the world would ya’ll allow digging to be done without calling TN One Call so they can mark the lines? This is so dangerous and not a good way to start a business relationship.


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4:04PM June 29, 2022

Sarah Williams
Hi, Melissa. We always use TN One Call and do not dig without allowing all utilities the appropriate time to locate. They have a set number of days to perform the locates, and after that time has elapsed, we have the ability to proceed whether they have marked a line or not. Unfortunately, Spectrum often refuses to locate their facilities and, therefore, our contractor does not know they are there. We have encouraged Spectrum multiple times to change their process and consistently locate, but to date they have not changed. We are sorry for the inconvenience and appreciate you bringing this to our attention. We look forward to serving you!

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11:32AM June 23, 2022

Melissa Conner
Any update on Birdie Lane in South Fulton, TN? Looks like we may be the only one on our street who hasn’t received a service drop at our address and we haven’t seen any contractors on Birdie Lane in over two weeks.


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1:44PM June 23, 2022

Sarah Williams
Hi, Melissa. I have taken a look at the whole street, and we have not actually gotten any service drops completed on this road. The locates have been called in to mark any other underground lines, and the orders have been given out to the crews, but none of them are in and ready to be spliced. We have crews working all throughout the zone on service drops and splicing, so it should not be long before those are in and completed. We are still estimating the majority of the zone to be finished by late summer. We appreciate your continued support of Gibson Connect and look forward to serving you!

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3:35PM June 21, 2022

Steven Collier
How do I change my contact info and update my order?


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8:33AM June 22, 2022

Sarah Williams
Hi, Steven. Please give us a call at 731.562.6001 to make changes to your services, and to update your information.

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3:01PM June 21, 2022

Candace Dutton
When will I get a phone call for my inside installation my husband wants to know. Is there a light saying it is ready or not thank you once again


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10:44AM June 22, 2022

Candace Dutton
Thank you once again 🤓

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3:28PM June 21, 2022

Sarah Williams
Hi, Candace. As soon as our team has received a light reading for your location, they will be calling you to schedule the installation. Sometimes the box is on the house before the fiber is spliced, so it could still be a little bit before it is ready for connection. I do see that your service drop has been placed, but the fiber still needing to be spliced. Once this has been completed, we will be giving you a call. There is no light that you will be able to see on the box; it has to be given to us by the crews that splice the fiber. Thank you for your patience as we work to get you connected!