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1:05PM June 14, 2022

Chase Foster
Looking for an update for our address. We are in the far corner of the Bells zone. Is the Bells zone still under construction? ETA spring '22? Thanks


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8:49AM June 15, 2022

Chase Foster
Thanks for the detail!

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4:54PM June 14, 2022

Sarah Williams
Hi, Chase. We have a little over 50 service drops remaining in the Bells zone, and crews are working as quickly as possible to get them completed and spliced. Weather permitting, we are estimating to have the Bells zone completed in the next 2-3 weeks. We appreciate your support and continued patience as we work to complete the Bells zone, and surrounding areas!

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11:58AM June 13, 2022

Melissa Conner
Can you please give me an update for my address? We have seen additional work being done in our neighborhood and our neighbors around us, but nothing additional has been done at our address. Thanks.


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4:10PM June 13, 2022

Sarah Williams
Hi, Melissa. I can see that your service drop is under construction, and the fiber will have to be spliced to the home before it will be ready for connection. Crews are working throughout the South Fulton zone placing service drops, and splicing both the main line fiber as well as individual locations. We are anticipating connections to begin in the next few weeks, by the end of June. Some of our crews are still working to finish up the Troy zone, and then will be coming over to help get the South Fulton zone completed. We appreciate your support of Gibson Connect, and look forward to serving you!

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11:44AM June 13, 2022

Lexi Matheny
Can you give an update on Clinton KY?


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4:08PM June 13, 2022

Sarah Williams
Hi, Lexi. Unfortunately, we still have no new updates regarding grant funding from the state. We are looking at every available option, and as soon as we have information to share, we will update our members. We ask for your patience as we continue to look at ways to build as economically as possible!

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2:07PM June 09, 2022

Jared Willcutt
Can you give me an update on my address? Our lines have already been spliced and was told that the next step is installation but we haven't heard from anybody to schedule a date. The neighbor has already gotten their installation date.


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9:49AM June 13, 2022

Sarah Williams
Hi, Jared. I apologize for the delayed response. I am not showing that we have a light reading for your location, or anywhere on your road. We have crews that are working on splicing both the main line fiber, and have just started splicing individual locations. We are hoping for connections to begin in the next couple of weeks, by the end of June. Once we receive a light reading for your location, we will be calling you to set-up your installation. We appreciate your support of Gibson Connect, and look forward to serving you!

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3:18PM June 09, 2022

Jared Willcutt
6464 KNOX DANIEL ROAD UNION CITY, TN 38261

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1:54PM June 09, 2022

MaryBeth Pickering
Any update for my address? Last people out here said we were ready to go and should expect a call in about 2 weeks to schedule connection. That has been over a month ago.


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9:43AM June 13, 2022

Sarah Williams
Hi, MaryBeth. I apologize for the confusion; the contractors have been asked not to provide a two-week timeline for connections, because they often do not know the schedule of where the splicing crews are located. I can see that your service drop has been placed, and the fiber needs to be spliced to the home before it will be ready for connection. Crews are working throughout the South Fulton zone to splice both the main line fiber, as well as individual locations. We are anticipating connections to begin in the next few weeks, by the end of June. Some of our crews are still working to finish up the Troy zone, and then will be coming over to help get the South Fulton zone completed. We appreciate your support of Gibson Connect, and look forward to serving you!

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12:48PM June 07, 2022

Antonio Rodriguez
update for 1455 martin dr?


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9:38AM June 13, 2022

Sarah Williams
Hi, Antonio. We received the registration at the beginning of June, and because crews had already moved out of the area, it will take a few weeks to get it installed and ready for connection. It looks like the service drop is pending, and they will get it placed as soon as possible. Once the fiber has been spliced, we will call you to get the installation scheduled.

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7:49PM June 06, 2022

Nan Singleton
My tv has been out all day..when will it be back in service.. 1544 lanes ferry rd Newbern.tn 7313770228


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9:23AM June 07, 2022

Sarah Williams
Hi, Nan. We were not aware of any issues that were taking place with our TV service yesterday, so I apologize for the issues that you've had. If you are still experiencing problems, please give us a call at 731.562.6001 and we will be happy to take a look. Thank you for being a Gibson Connect subscriber!

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2:27PM June 03, 2022

Terrance Spicer
Great news, Appreciate it very much.

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8:32AM June 03, 2022

Sarah Williams
Hi, Terrance. I spoke with our team yesterday regarding your location, and it was scheduled to be spliced either yesterday or this morning. I will ask them to let me know when it has been completed, so that we can reach out and schedule your install as soon as possible. I apologize for all of the confusion with your home; we are getting it taken care of ASAP!

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9:48AM June 01, 2022

Antonio Rodriguez
yea i’m waiting on 1455 martin drive it’s right beside my other house that’s connected


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3:51PM June 02, 2022

Sarah Williams
Hey, Antonio. I apologize for the delay in responding. It looks like you just got this address registered earlier this week, so it could be up to four weeks before we get it completed. The majority of crews have moved out of the area, so we will have another one that will come in and complete the service drop and then get it spliced for connection. The wet spring weather has pushed us back a bit on underground service drops, but we will have it ready as quickly as possible. Thank you for your continued support of Gibson Connect!

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9:32AM June 01, 2022

Sarah Williams
Hi, Jimmy. Your service drop is completed, and crews are working on the splicing of the mainline fiber. We have not yet started splicing at individual locations, but anticipate that to begin in the next few weeks once the mainline splicing has been completed. Connections should start by the end of June, and we are still anticipating the majority of the zone to be completed by late summer. We appreciate your continued support and patience as we build the South Fulton area!

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3:51PM May 31, 2022

Antonio Rodriguez
Can i get an update on my address


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8:33AM June 01, 2022

Sarah Williams
Hi, Antonio. I'm showing that your address has been connected and has service. If this is not correct, please give us a call at 731.562.6001. If there is a secondary address you are waiting on, please let us know what it is and we will be able to provide you with an update. Thank you!

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10:46AM May 22, 2022

Gail McConnell
You website is the most difficult unfriendly site I have seen in years. It takes a computer degree to figure out how to PAY MY BILL ON LINE. You folks do know this is northwest Tn not Berkeley Ca. right?


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8:31AM May 23, 2022

Sarah Williams
Hi, Gail. We apologize for the issues you've had trying to pay your bill online. If you have not created an account, we will be happy to help you do that. Please contact us at 731.562.6000 and one of our Member Service Representatives will be glad to assist you. We are glad you're a Gibson Connect subscriber!

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9:20PM May 13, 2022

Mack P
I believe Kentucky has passed with emergency status for rural internet. When that will happen and how much less will the cost be from Gibson's original quote???? Because it was posted by Gibson Connect even though Fulton Zone reached its required "subscribers" they stopped work for Kentucky ZONES to have a lower cost!!!!!! Since according to Gibson Connect the Fulton zone should already have their internet SERVICE !!!!!!


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9:20AM May 16, 2022

Sarah Williams
Mack, while high-speed broadband is essential to our rural service area, applying for grants and trying to reduce costs to our members is also important to us. We have applied for grant funding whenever possible. Following the announcement of the broadband grants in Kentucky, we felt that it was in our members' best interest to apply for and try to attain grant dollars for the buildout in our Kentucky area. At this time, we are awaiting results from the state before we move forward. We appreciate your patience and support, and we look forward to serving you.

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5:04PM May 12, 2022

MaryBeth Pickering
Any idea on when we will be connected? We have had two different crews out one hooking the box up at our house and another with the line.


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11:01AM May 13, 2022

Dawn Jewell
MaryBeth, there are several steps that will have to be completed before your home is ready for internet. This includes constructing the main line fiber which is happening at this time in your area, putting a service drop to your home, placing a NID (small gray box) to make a connection, splicing the fiber at your home, and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. Thank you for your support of Gibson Connect!

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8:12AM May 13, 2022

MaryBeth Pickering
3705 Church Rd Union City, TN

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7:56AM May 13, 2022

Dawn Jewell
Hi, MaryBeth. Please provide me with your address so I can check on this for you. Thanks.

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7:20AM May 12, 2022

Larry Clark
Can you give an connection update for 677 Lower Jackson Rd, Bells? Thanks.


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3:46PM May 12, 2022

Larry Clark
Hello Sarah. Thanks for the quick response. One of your team was by here this afternoon and looked over the layout. He was very service focused!

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9:13AM May 12, 2022

Sarah Williams
Hey, Larry. There was a bit of a set-back with your address, but I have spoken with our team and we should have your address ready to connect in the next 7-10 days. There are a couple of homes on Lower Jackson Road that we are working to finish; barring any unforeseen circumstances in the next few days, we expect to have you up and going in the next couple of weeks. Thank you for your patience and continued support of Gibson Connect!

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8:43PM May 11, 2022

Richard Parham
Wondering when service will be connected at 9893 McConnell rd?


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8:45AM May 12, 2022

Sarah Williams
Hi, Richard. At this time, we are anticipating connections to begin in the South Fulton zone sometime in June, and the majority to be largely connected by late summer. Of course, there are factors that can impact this timeline such as weather, contractor staffing and materials availability. We appreciate your support of Gibson Connect and look forward to serving you!

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9:12PM May 10, 2022

Christian Comer
I had a concern about why my ping has gone up to over 100+ on all sites. I've restarted my router but my ping is still over 100+ consistently usually I get a solid 20 but all day today its been over 100.


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8:40AM May 11, 2022

Sarah Williams
Hi, Christian. If you are still experiencing issues, please call us at 731.562.6001 and one of our technical support staff will be able to take a look at your account. Thank you for being a Gibson Connect subscriber!

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12:23AM May 11, 2022

Christian Comer
Seems to be working normally except the only site pinging over 100 ping is google now everything else seems to be normal.

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9:05AM May 09, 2022

Otis Duck
Could you check my speed. I signed up for 1GB and I dont think im getting this speed.


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2:23PM May 09, 2022

Sarah Williams
Hi, Otis. I have opened a support ticket for you, and one of our technical support team members will be reaching out to you with an update. Thank you for being a Gibson Connect subscriber!

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2:29PM May 05, 2022

Jerry Baker
When will internet services be available at 126 Hopkins Ave, Bells Tn 38006


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3:37PM May 05, 2022

Dawn Jewell
Hi Jerry. We have crews working throughout the Bells zone both placing service drops and splicing fiber. I do see that your service drop has been placed, but the fiber still needs to be spliced. As soon as we receive a light reading, one of our team members will be giving you a call to schedule your in-home install. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!

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1:56PM May 05, 2022

Jimmy Sturgis
Any update on South Fulton area?


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2:11PM May 05, 2022

Dawn Jewell
Hi Jimmy. At this time, we are anticipating connections to begin sometime in June, and the majority to be largely connected by late summer. Of course, there are factors that can impact this timeline such as weather, contractor staffing and materials availability. We appreciate your support of Gibson Connect and look forward to serving you!

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8:22PM May 03, 2022

Keith Wilbanks
How soon for Friendship/Crockett Mills area?


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8:48AM May 04, 2022

Sarah Williams
Hi, Keith. We have crews that have been finishing the placing of mainline fiber, as others continue to work on service drops. We have not yet started splicing in this area, as the weather has pushed our crews back by a few weeks. They are working to finish the splicing in the Bells zone, and then will begin work in the Friendship/Maury City zone. At this time, we expect the area to be largely completed by the end of August, so connections should begin within the next 4-6 weeks. Thank you for your continued support of Gibson Connect!

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4:37PM May 01, 2022

Chuck Morgan
Will GC get going in Ky in the next 3 to 5 years. You got our money 2 years ago. It's about time to see some progress. Or, do you plan on completing All of Tenn first. It's about time for some answers.


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6:48PM May 06, 2022

Mack P
Well Hopefully they will stop cold turkey where ever they are working and start back in Kentucky just like they did when we met the quota . And stopped everything in the Clinton area. Because the bill has passed with emergency approval. Cause they stopped to " lower our cost". Can't wait to see how much we save.

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10:07AM May 02, 2022

Sarah Williams
Hi, Chuck. Unfortunately, we have not heard anything from the Commonwealth of Kentucky about our broadband grant application. We remain hopeful that we will receive word soon. We are ready and anxious to get started with the buildout and as soon as we receive any communication about it, we will inform our members. We appreciate your continued support of Gibson Connect!

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8:53AM April 26, 2022

Sarah Williams
Hi, Jimmy. No updates from our last communication with you a couple of weeks ago. Crews have completed placing the mainline fiber, but very little splicing has taken place yet. The weather, specifically storms and continual rain, have pushed us back a bit in the Troy zone, so we are working as quickly as we can to get that zone completed and then crews will be fully moving over to the South Fulton zone. We appreciate your patience and continued support as we work to get South Fulton built. Have a great week!

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1:45PM April 25, 2022

Terrance Spicer
Why does it say Troy is still in construction zone when there is already people with Gibson connect around me.. I live about 10 feet from the park and it has free wifi hotspot that is gibson connect. So what’s the issue?


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2:39AM April 28, 2022

Terrance Spicer
Thanks for the update. Appreciate it.

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8:37AM April 26, 2022

Sarah Williams
Hi, Terrance. The Troy zone is still under construction, as we work to get the remaining service drops completed, as well as splicing remaining fiber for connections. The WiFi Hotspot is unrelated to residential service, as that was funded and set up through a grant that we received, and they were set-up throughout our service area. The weather, both storms and continual rain, has pushed us back by a couple of weeks, but we are expecting to be largely finished with the zone in the next few weeks. We appreciate your support of Gibson Connect and look forward to serving you!

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11:04PM April 18, 2022

Candace Riggins
Is this service available for Adams street in Newbern? It says Newbern is complete, but when I type my address in it says services are not available.


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8:44AM April 19, 2022

Sarah Williams
Hi, Candace. If your electric is serviced by Newbern Utilities, your address is not eligible for Gibson Connect services. Under state law, we are only able to provide service to the members that we provide electric service to, unless they are served with internet by another cooperative, such as WK&T. If you would like to call us at 731.562.6000, we will be happy to double check your address and let you know for sure if you are eligible for Gibson Connect services. Thank you for your interest!