Sarah Williams
Hi, Steven. I apologize in the delay for responding, as I wanted to make sure to provide you with the most updated information. Unfortunately, we still have not heard anything regarding grant funding from Kentucky. We are anticipating that an announcement will have to be made in the next few weeks, but we cannot say for sure when they will provide that information. We have reached out to them, but not been updated on where they are in the selection process. As soon as we have information to share with our members we will be sure to update them. We appreciate your continued patience and support of Gibson Connect!
Sarah Williams
Hi, Josh. Crews are steadily working throughout the area to collect light readings and submit them for connection. We have started installations, but there are a few hundred locations that will be coming ready for their in-home installation. We will continue to work diligently to get all locations completed as quickly as possible; crews are physically going to check the readings at each location, so it will take time. As soon as we have received a reading for your location, we will give you a call. Thank you for your continued patience!
5:06PM February 09, 2022
ASHLEY PAYNE
Good evening, Can I please get an update on the status of my address?
Sarah Williams
Hi, Ashley. It should not be much longer. There was a section along Highway 216 that we had to completely build including new poles, electric service, and fiber service. The splicing of the main line fiber was completed last week, and crews have already begun collecting light reading at locations. Once we have word that there is a light reading at your home, our team will be calling you to schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you, soon!
9:42AM February 09, 2022
Josh Sanders
Ok, by "coming weeks", can we get an estimate date on that? That could literally cover all of 2022.
Josh
Sarah Williams
Hi, Josh. Our crews have already started collecting and submitting light readings to us, and we are beginning to schedule installations now. As soon as we have gotten the light reading for your location, we will reach out to you to set up your in-home install. Thank you for your continued patience and support of Gibson Connect!
11:15AM February 08, 2022
floyd rogers
How is it going. They have the fiber run toy house since around november. Did they forget me? I emailed you all but have not received a reply. I have been waiting for high speed internet on my road for 10 years.
Sarah Williams
Hi, Floyd. It should not be much longer. There was a section along Highway 216 that we had to completely build including new poles, electric service, and fiber service. The splicing was set to be completed by the end of last week, meaning that several locations in the Hop-In/Rives zone will now have light and be ready for connection. Once we have word that there is a light reading at your location, our team will be calling you to schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you, soon!
9:41AM February 07, 2022
Antonio Rodriguez
any good news on my address yet since what i was told was false?
Sarah Williams
Hi, Antonio. As we mentioned to a couple of people here on the site last week, the good news is that the construction on Highway 216 was set to be completed last week. This means that over the next few weeks, there will be a significant amount of locations being turned in for connection. As soon as we have received word that your home has a light reading, our team will be calling to schedule your installation. We appreciate your continued patience as we work to connect both the Hop-In/Rives zone, as well as the Troy zone!
Sarah Williams
Hi, Tony. We are getting close! The two sections of main line construction that we have been working on should be finished by the end of this week. That means that a large amount of homes in both the Hop-In/Rives and Troy zones will be ready to be connected within the coming weeks. Once our crews have obtained a light reading at the home, they will send that in to us and our team will be calling to schedule appointments. We appreciate the patience you have had with us, and we look forward to having you connect very soon!
7:48PM February 01, 2022
Josh Sanders
So
Is it even worth asking for an update?
Josh Sanders
That is good news. Please make me the first call and install.
9:05AM February 02, 2022
Sarah Williams
Hi, Josh. Yes, we have very good news! The two sections of main line construction that we have been working on should be finished by the end of this week. That means that a large amount of homes in both the Hop-In/Rives and Troy zones will be ready to be connected within the coming weeks. Once our crews have obtained a light reading at the home, they will send that in to us and our team will be calling to schedule appointments. We appreciate the patience you have had with us, and we look forward to having you connect very soon!
6:06PM January 27, 2022
Antonio Rodriguez
Some guy came to my house the other day. He said that there was a strong signal so that my house is ready for installation. when can i expect to have internet in my house?
Sarah Williams
Antonio, I have spoken with our VP of Engineering for Gibson Connect and we have verified that your location is not yet ready for connection. There is a section of main line fiber on Highway 216 that is in the process of being constructed and built. Once this has been completed and spliced, connections will begin around this area; we are anticipating that to start in about 2 weeks. I will keep a watch on the status and let you know if anything changes.
8:34AM January 28, 2022
Sarah Williams
Hi, Antonio. I am not showing that our contractors have spliced the fiber at your location, or that it has a light reading. I apologize for the confusion; I am reaching out to our team and will provide you with clarification.
1:24PM January 27, 2022
Otis Duck
Any update for my address? Beech Chapel Rd. Union City. I have a box installed on the side of my home.
Sarah Williams
Hi, Otis. We are steadily working throughout the Troy zone to get it completed in the coming weeks. The storms at the beginning of December put us behind in the build by a few weeks, as crews worked to restore the large amount of damage. I see that your service drop has been placed, and will be followed by splicing the fiber. As of now, we anticipate to have the majority of the Troy zone completed by late winter/early spring. We appreciate your continued patience as we work to complete the area, and thank you for your support of Gibson Connect!
10:27AM January 27, 2022
Renee Stokes
I was wondering if you could give an update for Patterson Cv in Patrick Place. i saw where boxes were being installed on peoples houses just across on Cedar Cv. Hopefully not long.
Renee Stokes
thank you for your response. So yesterday someone came around and placed white marker flags in our yard. Is that possibly where the fiber will be buried? I sure hope so.
8:48AM January 28, 2022
Sarah Williams
Hi, Renee. We have crews working throughout the zone on several different parts of the buildout. Crews have largely finished placing the main line fiber, and have started running service drops. That will be followed by splicing of the fiber, and then connection. Sometimes, crews will go ahead and place the boxes on the side of the home to stay ahead in the construction process; this way, once the drop has been placed, it speeds up the process of splicing the fiber at the home and getting it ready for connection. Currently, we anticipate the Bells zone to be largely completed by the end of April. There are several variables that could impact this timeline, but as of now we are on track for then. We appreciate your support of Gibson Connect, and look forward to serving you!
Nick Gutierrez
Hi, Lisa. I have contacted our Gibson Connect team and they should be at your address within a couple of weeks. We appreciate your support of Gibson Connect and look forward to serving you!
6:59PM January 19, 2022
Mack P
I hate to ask, but any update on the Fulton Area? And the "Grants" ?
Sarah Williams
Hi, Mack. Unfortunately, we still do not have an update from the state regarding the status of our grant application. We have reached out to them, but until we hear back we cannot determine the timeline of when construction is set to begin. We will continue to keep our members updated with any changes or news that we receive regarding the both the grant funding and estimated timelines for construction. Thank you for your continued support of Gibson Connect!
Nick Gutierrez
Hi, Antonio. We are still on the right track and we are anticipating that your area will be completed by early spring 2022. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support!
3:48PM January 14, 2022
Darius Armstrong
I just would like to know when I will be hooked up I’m always told different things
Sarah Williams
Hi, Darius. As we mentioned in our last update for you, crews are working throughout the Bells zone and we expect this area to be largely completed this spring. There is still a good bit of work to be done before we begin connections in the area, so we cannot provide you with an exact timeline on when that will take place. There are several variables that can impact construction such as weather, contractor staffing, and materials availability. If there are any major changes to the projections that we currently have for this area, we will communicate it to our members. We appreciate your continued support of Gibson Connect and look forward to serving you!
8:02PM January 10, 2022
Robin Hild
Looks like you were right Josh Sanders.
Three months later and no progress from my status back on Oct.10. Late winter "completion" date is coming fast.
Sarah,,,please tell me my address is scheduled to have an interface box installed on my house with setup soon to follow. Can you be more specific than late winter?
Sarah Williams
Robin, I am sorry it has taken us a while to get back with you. There have been several moving parts in getting an answer for you, and the rest of the Hop-In/Rives area, as well. After consulting with our management team on the construction status, here is where we are currently. Due to a permitting issue, there is a small section of construction that is having to be done on Highway 216. This is not just fiber construction; Gibson EMC is having to set several new poles, and will run electric service to them, followed by our crews going in and running the fiber service. As of now, we are still on track to have the majority of this area connected by late winter, unless there are any unforeseen issues. The storms at the beginning of December put us about 2-3 weeks behind, but we are working steadily through this area to get it completed. We will continue to monitor the construction and will communicate any updates that could impact this timeframe. We appreciate your continued support of Gibson Connect and look forward to serving you!
4:09PM January 12, 2022
Sarah Williams
Hi, Robin. We apologize in the delayed response. I have reached out to our team to get a more precise update for your area. There are a couple of different departments involved, but as soon as we have an answer regarding your location, I will provide you with an update. Thank you for your patience and continued support of Gibson Connect!
6:54PM January 07, 2022
Tony Griffith
Can I upgrade my TV package deal now before I get connected? I think it says bronze and I'd like to have the silver package! An any new update for my area?
Nick Gutierrez
Hi, Tony. Yes, you can upgrade your TV package deal before you get connected. I have informed our Gibson Connect team about your request and they will be giving you a call to verify and also give you an update on your address. We appreciate your support of Gibson Connect and look forward to serving you!
6:01PM January 05, 2022
Cindy Glisson
Good Evening. I have seen comments asking about South Fulton being completed by end of winter 2022, but do we know when work will be in our area? I have see people with trucks and poles and lines, but wondering when it will be in my specific area.? Wolf Creek Road. Thank you.
Sarah Williams
Hi, Cindy. At this time, work has begun in the South Fulton zone, but we do not yet have estimates for specific connections. Right now, the majority of the work being done is running of main line fiber; following that, crews will come in and begin placing service drops and then splicing. It will be several weeks before connections are ready to begin. We will continue to update our members here and via our social media page. We appreciate your support of Gibson Connect and look forward to serving you!
12:04PM January 05, 2022
Chris Caldwell
Sarah Williams 6 Dec 2021 wrote
Hi, Chris. I will make sure that our Forestry Department is
notified, as well as our Gibson Connect team. If the right-
of-way contractors did indeed hit the fiber, we will get a
crew out to replace it as quickly as possible. Thank you for
letting us know the situation, and thank you for
supporting Gibson Connect
It has been a month. One of you team member came out and saw the broken fiber and said, like you, it will be fixed soon. Now it has been a month and the fiber is not repaired. Still coming soon?
Chris Caldwell
Thank you Sarah. Like most here we are anxious to have a real internet connection.
4:52PM January 05, 2022
Sarah Williams
Hi, Chris. We apologize for the delay. We did notify our Forester and our Gibson Connect Fiber Installation Repair Coordinator. The Coordinator also contacted our contracting crew working in that area; and our Forester followed up with the Right-of-Way contractor. Today I checked on the status and was told that we have not repaired it already because the fiber break is not affecting the speed within which we can connect your service or that of our other members. The damage from the December tornadoes have set us back a little and I am told that it will still be a few weeks before connections can begin in the Hop-In area. The repair will be made and it will not affect your connection time. Again, we are sorry and we appreciate your continued support.
6:35PM January 04, 2022
Rose McKinnon
I apologize if this question has already been asked for my area. Do you have an update on the Bells, TN area? I live on Cedar Cove, and someone installed a box on my home the other week. I thought I would just check and see what updates are available for me. Thanks and have a great day!
Sarah Williams
Hi, Rose. We have crews actively working on both service drops and splicing throughout the Bells zone. The storms in early December put us just a tad bit behind, but as of now, we anticipate connections to begin in the Bells zone within the next 3-4 weeks. Crews are working where they can, so some members will see the NID (small gray box on the home) before the splicing has been done. As soon as we get a confirmation that your location has a light reading, our team will reach out to you and schedule your installation. We appreciate your patience, and your support of Gibson Connect!
7:32PM January 02, 2022
Lisa Nissel
Why do I pay for 1G internet speed, but when I click "Test my Speed" button I am showing only 250mbps download an about 500mbps upload?
Sarah Williams
Lisa, one of our employees has taken a look at your account, and called the phone number on file to reach out to you. If you would give us a call back at your convenience, we will get you taken care of!
9:43AM December 31, 2021
Amy Paschall
Just checking on connectivity date for Red McCorkle Road in Rives. We currently have box installed on outside of home. Thank you!
Sarah Williams
Hey, Amy. We are still working throughout the Rives zone to continue splicing fiber, and getting members ready for connection. As of this time, we are still on track to have the majority of this area connected by late winter, so it should not be much longer. Once we receive word that your home has a light reading, our team will reach out and schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you!
8:56PM December 30, 2021
Jimmy Sturgis
Are there any updates on the South Fulton zone?
Sarah Williams
Hi, Jimmy. Currently, we have started construction in the South Fulton zone. Our best estimation for this area to be connected would be the end of this winter. There are several variables that could impact our estimation such as the pandemic, weather, material availability, and contractor staffing. We appreciate your support of Gibson Connect and look forward to serving you!
Nick Gutierrez
Hi, Antonio. Your address is a part of the Troy zone, which we anticipate will be completed by early spring 2022. At this time, the Troy zone is under construction. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We thank you for your support of Gibson Connect and we look forward to serving you!
6:31PM December 27, 2021
Darryl Dassing
How far along is the work in the Clinton zone? Have grants been made yet to complete the work?
Nick Gutierrez
Hi, Darryl. We are still waiting on the results from the grant application that was submitted. As soon as we have an update on the grant or the construction for the Kentucky area, we will be sure to communicate it with our members. Thank you for your support of Gibson Connect!
3:42PM February 17, 2022
Steven Collier
What's the latest on the grants for the Fulton area?
8:55AM February 21, 2022
Sarah Williams
Hi, Steven. I apologize in the delay for responding, as I wanted to make sure to provide you with the most updated information. Unfortunately, we still have not heard anything regarding grant funding from Kentucky. We are anticipating that an announcement will have to be made in the next few weeks, but we cannot say for sure when they will provide that information. We have reached out to them, but not been updated on where they are in the selection process. As soon as we have information to share with our members we will be sure to update them. We appreciate your continued patience and support of Gibson Connect!
10:45AM February 16, 2022
Josh Sanders
Weekly Update?
11:56AM February 17, 2022
Sarah Williams
Hi, Josh. Crews are steadily working throughout the area to collect light readings and submit them for connection. We have started installations, but there are a few hundred locations that will be coming ready for their in-home installation. We will continue to work diligently to get all locations completed as quickly as possible; crews are physically going to check the readings at each location, so it will take time. As soon as we have received a reading for your location, we will give you a call. Thank you for your continued patience!
5:06PM February 09, 2022
ASHLEY PAYNE
Good evening, Can I please get an update on the status of my address?
9:28AM February 10, 2022
Sarah Williams
Hi, Ashley. It should not be much longer. There was a section along Highway 216 that we had to completely build including new poles, electric service, and fiber service. The splicing of the main line fiber was completed last week, and crews have already begun collecting light reading at locations. Once we have word that there is a light reading at your home, our team will be calling you to schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you, soon!
9:42AM February 09, 2022
Josh Sanders
Ok, by "coming weeks", can we get an estimate date on that? That could literally cover all of 2022. Josh
11:20AM February 09, 2022
Sarah Williams
Hi, Josh. Our crews have already started collecting and submitting light readings to us, and we are beginning to schedule installations now. As soon as we have gotten the light reading for your location, we will reach out to you to set up your in-home install. Thank you for your continued patience and support of Gibson Connect!
11:15AM February 08, 2022
floyd rogers
How is it going. They have the fiber run toy house since around november. Did they forget me? I emailed you all but have not received a reply. I have been waiting for high speed internet on my road for 10 years.
4:56PM February 08, 2022
Sarah Williams
Hi, Floyd. It should not be much longer. There was a section along Highway 216 that we had to completely build including new poles, electric service, and fiber service. The splicing was set to be completed by the end of last week, meaning that several locations in the Hop-In/Rives zone will now have light and be ready for connection. Once we have word that there is a light reading at your location, our team will be calling you to schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you, soon!
9:41AM February 07, 2022
Antonio Rodriguez
any good news on my address yet since what i was told was false?
12:11PM February 07, 2022
Sarah Williams
Hi, Antonio. As we mentioned to a couple of people here on the site last week, the good news is that the construction on Highway 216 was set to be completed last week. This means that over the next few weeks, there will be a significant amount of locations being turned in for connection. As soon as we have received word that your home has a light reading, our team will be calling to schedule your installation. We appreciate your continued patience as we work to connect both the Hop-In/Rives zone, as well as the Troy zone!
10:58AM February 03, 2022
Tony Griffith
How's it looking our way?
8:25AM February 04, 2022
Sarah Williams
Hi, Tony. We are getting close! The two sections of main line construction that we have been working on should be finished by the end of this week. That means that a large amount of homes in both the Hop-In/Rives and Troy zones will be ready to be connected within the coming weeks. Once our crews have obtained a light reading at the home, they will send that in to us and our team will be calling to schedule appointments. We appreciate the patience you have had with us, and we look forward to having you connect very soon!
7:48PM February 01, 2022
Josh Sanders
So Is it even worth asking for an update?
11:47AM February 02, 2022
Josh Sanders
That is good news. Please make me the first call and install.
9:05AM February 02, 2022
Sarah Williams
Hi, Josh. Yes, we have very good news! The two sections of main line construction that we have been working on should be finished by the end of this week. That means that a large amount of homes in both the Hop-In/Rives and Troy zones will be ready to be connected within the coming weeks. Once our crews have obtained a light reading at the home, they will send that in to us and our team will be calling to schedule appointments. We appreciate the patience you have had with us, and we look forward to having you connect very soon!
6:06PM January 27, 2022
Antonio Rodriguez
Some guy came to my house the other day. He said that there was a strong signal so that my house is ready for installation. when can i expect to have internet in my house?
3:31PM January 28, 2022
Sarah Williams
Antonio, I have spoken with our VP of Engineering for Gibson Connect and we have verified that your location is not yet ready for connection. There is a section of main line fiber on Highway 216 that is in the process of being constructed and built. Once this has been completed and spliced, connections will begin around this area; we are anticipating that to start in about 2 weeks. I will keep a watch on the status and let you know if anything changes.
8:34AM January 28, 2022
Sarah Williams
Hi, Antonio. I am not showing that our contractors have spliced the fiber at your location, or that it has a light reading. I apologize for the confusion; I am reaching out to our team and will provide you with clarification.
1:24PM January 27, 2022
Otis Duck
Any update for my address? Beech Chapel Rd. Union City. I have a box installed on the side of my home.
8:41AM January 28, 2022
Sarah Williams
Hi, Otis. We are steadily working throughout the Troy zone to get it completed in the coming weeks. The storms at the beginning of December put us behind in the build by a few weeks, as crews worked to restore the large amount of damage. I see that your service drop has been placed, and will be followed by splicing the fiber. As of now, we anticipate to have the majority of the Troy zone completed by late winter/early spring. We appreciate your continued patience as we work to complete the area, and thank you for your support of Gibson Connect!
10:27AM January 27, 2022
Renee Stokes
I was wondering if you could give an update for Patterson Cv in Patrick Place. i saw where boxes were being installed on peoples houses just across on Cedar Cv. Hopefully not long.
11:02AM January 28, 2022
Renee Stokes
thank you for your response. So yesterday someone came around and placed white marker flags in our yard. Is that possibly where the fiber will be buried? I sure hope so.
8:48AM January 28, 2022
Sarah Williams
Hi, Renee. We have crews working throughout the zone on several different parts of the buildout. Crews have largely finished placing the main line fiber, and have started running service drops. That will be followed by splicing of the fiber, and then connection. Sometimes, crews will go ahead and place the boxes on the side of the home to stay ahead in the construction process; this way, once the drop has been placed, it speeds up the process of splicing the fiber at the home and getting it ready for connection. Currently, we anticipate the Bells zone to be largely completed by the end of April. There are several variables that could impact this timeline, but as of now we are on track for then. We appreciate your support of Gibson Connect, and look forward to serving you!
8:29AM January 21, 2022
Lisa Moore
Any updates in my area?
10:53AM January 21, 2022
Nick Gutierrez
Hi, Lisa. I have contacted our Gibson Connect team and they should be at your address within a couple of weeks. We appreciate your support of Gibson Connect and look forward to serving you!
6:59PM January 19, 2022
Mack P
I hate to ask, but any update on the Fulton Area? And the "Grants" ?
10:59AM January 20, 2022
Sarah Williams
Hi, Mack. Unfortunately, we still do not have an update from the state regarding the status of our grant application. We have reached out to them, but until we hear back we cannot determine the timeline of when construction is set to begin. We will continue to keep our members updated with any changes or news that we receive regarding the both the grant funding and estimated timelines for construction. Thank you for your continued support of Gibson Connect!
12:46PM January 19, 2022
Antonio Rodriguez
any update on my area?
4:32PM January 19, 2022
Nick Gutierrez
Hi, Antonio. We are still on the right track and we are anticipating that your area will be completed by early spring 2022. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support!
3:48PM January 14, 2022
Darius Armstrong
I just would like to know when I will be hooked up I’m always told different things
8:39AM January 18, 2022
Sarah Williams
Hi, Darius. As we mentioned in our last update for you, crews are working throughout the Bells zone and we expect this area to be largely completed this spring. There is still a good bit of work to be done before we begin connections in the area, so we cannot provide you with an exact timeline on when that will take place. There are several variables that can impact construction such as weather, contractor staffing, and materials availability. If there are any major changes to the projections that we currently have for this area, we will communicate it to our members. We appreciate your continued support of Gibson Connect and look forward to serving you!
8:02PM January 10, 2022
Robin Hild
Looks like you were right Josh Sanders. Three months later and no progress from my status back on Oct.10. Late winter "completion" date is coming fast. Sarah,,,please tell me my address is scheduled to have an interface box installed on my house with setup soon to follow. Can you be more specific than late winter?
10:54AM January 20, 2022
Sarah Williams
Robin, I am sorry it has taken us a while to get back with you. There have been several moving parts in getting an answer for you, and the rest of the Hop-In/Rives area, as well. After consulting with our management team on the construction status, here is where we are currently. Due to a permitting issue, there is a small section of construction that is having to be done on Highway 216. This is not just fiber construction; Gibson EMC is having to set several new poles, and will run electric service to them, followed by our crews going in and running the fiber service. As of now, we are still on track to have the majority of this area connected by late winter, unless there are any unforeseen issues. The storms at the beginning of December put us about 2-3 weeks behind, but we are working steadily through this area to get it completed. We will continue to monitor the construction and will communicate any updates that could impact this timeframe. We appreciate your continued support of Gibson Connect and look forward to serving you!
4:09PM January 12, 2022
Sarah Williams
Hi, Robin. We apologize in the delayed response. I have reached out to our team to get a more precise update for your area. There are a couple of different departments involved, but as soon as we have an answer regarding your location, I will provide you with an update. Thank you for your patience and continued support of Gibson Connect!
6:54PM January 07, 2022
Tony Griffith
Can I upgrade my TV package deal now before I get connected? I think it says bronze and I'd like to have the silver package! An any new update for my area?
3:03PM January 10, 2022
Nick Gutierrez
Hi, Tony. Yes, you can upgrade your TV package deal before you get connected. I have informed our Gibson Connect team about your request and they will be giving you a call to verify and also give you an update on your address. We appreciate your support of Gibson Connect and look forward to serving you!
6:01PM January 05, 2022
Cindy Glisson
Good Evening. I have seen comments asking about South Fulton being completed by end of winter 2022, but do we know when work will be in our area? I have see people with trucks and poles and lines, but wondering when it will be in my specific area.? Wolf Creek Road. Thank you.
8:26AM January 06, 2022
Sarah Williams
Hi, Cindy. At this time, work has begun in the South Fulton zone, but we do not yet have estimates for specific connections. Right now, the majority of the work being done is running of main line fiber; following that, crews will come in and begin placing service drops and then splicing. It will be several weeks before connections are ready to begin. We will continue to update our members here and via our social media page. We appreciate your support of Gibson Connect and look forward to serving you!
12:04PM January 05, 2022
Chris Caldwell
Sarah Williams 6 Dec 2021 wrote Hi, Chris. I will make sure that our Forestry Department is notified, as well as our Gibson Connect team. If the right- of-way contractors did indeed hit the fiber, we will get a crew out to replace it as quickly as possible. Thank you for letting us know the situation, and thank you for supporting Gibson Connect It has been a month. One of you team member came out and saw the broken fiber and said, like you, it will be fixed soon. Now it has been a month and the fiber is not repaired. Still coming soon?
10:26AM January 13, 2022
Chris Caldwell
Thank you Sarah. Like most here we are anxious to have a real internet connection.
4:52PM January 05, 2022
Sarah Williams
Hi, Chris. We apologize for the delay. We did notify our Forester and our Gibson Connect Fiber Installation Repair Coordinator. The Coordinator also contacted our contracting crew working in that area; and our Forester followed up with the Right-of-Way contractor. Today I checked on the status and was told that we have not repaired it already because the fiber break is not affecting the speed within which we can connect your service or that of our other members. The damage from the December tornadoes have set us back a little and I am told that it will still be a few weeks before connections can begin in the Hop-In area. The repair will be made and it will not affect your connection time. Again, we are sorry and we appreciate your continued support.
6:35PM January 04, 2022
Rose McKinnon
I apologize if this question has already been asked for my area. Do you have an update on the Bells, TN area? I live on Cedar Cove, and someone installed a box on my home the other week. I thought I would just check and see what updates are available for me. Thanks and have a great day!
9:45AM January 05, 2022
Sarah Williams
Hi, Rose. We have crews actively working on both service drops and splicing throughout the Bells zone. The storms in early December put us just a tad bit behind, but as of now, we anticipate connections to begin in the Bells zone within the next 3-4 weeks. Crews are working where they can, so some members will see the NID (small gray box on the home) before the splicing has been done. As soon as we get a confirmation that your location has a light reading, our team will reach out to you and schedule your installation. We appreciate your patience, and your support of Gibson Connect!
7:32PM January 02, 2022
Lisa Nissel
Why do I pay for 1G internet speed, but when I click "Test my Speed" button I am showing only 250mbps download an about 500mbps upload?
10:35AM January 03, 2022
Sarah Williams
Lisa, one of our employees has taken a look at your account, and called the phone number on file to reach out to you. If you would give us a call back at your convenience, we will get you taken care of!
9:43AM December 31, 2021
Amy Paschall
Just checking on connectivity date for Red McCorkle Road in Rives. We currently have box installed on outside of home. Thank you!
8:12AM January 03, 2022
Sarah Williams
Hey, Amy. We are still working throughout the Rives zone to continue splicing fiber, and getting members ready for connection. As of this time, we are still on track to have the majority of this area connected by late winter, so it should not be much longer. Once we receive word that your home has a light reading, our team will reach out and schedule your installation. We appreciate your support of Gibson Connect and look forward to serving you!
8:56PM December 30, 2021
Jimmy Sturgis
Are there any updates on the South Fulton zone?
8:10AM January 03, 2022
Sarah Williams
Hi, Jimmy. Currently, we have started construction in the South Fulton zone. Our best estimation for this area to be connected would be the end of this winter. There are several variables that could impact our estimation such as the pandemic, weather, material availability, and contractor staffing. We appreciate your support of Gibson Connect and look forward to serving you!
12:56AM December 28, 2021
Antonio Rodriguez
update on my area please
10:04AM December 28, 2021
Nick Gutierrez
Hi, Antonio. Your address is a part of the Troy zone, which we anticipate will be completed by early spring 2022. At this time, the Troy zone is under construction. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We thank you for your support of Gibson Connect and we look forward to serving you!
6:31PM December 27, 2021
Darryl Dassing
How far along is the work in the Clinton zone? Have grants been made yet to complete the work?
10:11AM December 28, 2021
Nick Gutierrez
Hi, Darryl. We are still waiting on the results from the grant application that was submitted. As soon as we have an update on the grant or the construction for the Kentucky area, we will be sure to communicate it with our members. Thank you for your support of Gibson Connect!