Mack P
I believe Kentucky has passed with emergency status for rural internet. When that will happen and how much less will the cost be from Gibson's original quote???? Because it was posted by Gibson Connect even though Fulton Zone reached its required "subscribers" they stopped work for Kentucky ZONES to have a lower cost!!!!!! Since according to Gibson Connect the Fulton zone should already have their internet SERVICE !!!!!!
Sarah Williams
Mack, while high-speed broadband is essential to our rural service area, applying for grants and trying to reduce costs to our members is also important to us. We have applied for grant funding whenever possible. Following the announcement of the broadband grants in Kentucky, we felt that it was in our members' best interest to apply for and try to attain grant dollars for the buildout in our Kentucky area. At this time, we are awaiting results from the state before we move forward. We appreciate your patience and support, and we look forward to serving you.
5:04PM May 12, 2022
MaryBeth Pickering
Any idea on when we will be connected? We have had two different crews out one hooking the box up at our house and another with the line.
Dawn Jewell
MaryBeth, there are several steps that will have to be completed before your home is ready for internet. This includes constructing the main line fiber which is happening at this time in your area, putting a service drop to your home, placing a NID (small gray box) to make a connection, splicing the fiber at your home, and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. Thank you for your support of Gibson Connect!
8:12AM May 13, 2022
MaryBeth Pickering
3705 Church Rd Union City, TN
7:56AM May 13, 2022
Dawn Jewell
Hi, MaryBeth. Please provide me with your address so I can check on this for you. Thanks.
7:20AM May 12, 2022
Larry Clark
Can you give an connection update for 677 Lower Jackson Rd, Bells? Thanks.
Larry Clark
Hello Sarah. Thanks for the quick response. One of your team was by here this afternoon and looked over the layout. He was very service focused!
9:13AM May 12, 2022
Sarah Williams
Hey, Larry. There was a bit of a set-back with your address, but I have spoken with our team and we should have your address ready to connect in the next 7-10 days. There are a couple of homes on Lower Jackson Road that we are working to finish; barring any unforeseen circumstances in the next few days, we expect to have you up and going in the next couple of weeks. Thank you for your patience and continued support of Gibson Connect!
8:43PM May 11, 2022
Richard Parham
Wondering when service will be connected at 9893 McConnell rd?
Sarah Williams
Hi, Richard. At this time, we are anticipating connections to begin in the South Fulton zone sometime in June, and the majority to be largely connected by late summer. Of course, there are factors that can impact this timeline such as weather, contractor staffing and materials availability. We appreciate your support of Gibson Connect and look forward to serving you!
9:12PM May 10, 2022
Christian Comer
I had a concern about why my ping has gone up to over 100+ on all sites. I've restarted my router but my ping is still over 100+ consistently usually I get a solid 20 but all day today its been over 100.
Sarah Williams
Hi, Christian. If you are still experiencing issues, please call us at 731.562.6001 and one of our technical support staff will be able to take a look at your account. Thank you for being a Gibson Connect subscriber!
12:23AM May 11, 2022
Christian Comer
Seems to be working normally except the only site pinging over 100 ping is google now everything else seems to be normal.
9:05AM May 09, 2022
Otis Duck
Could you check my speed. I signed up for 1GB and I dont think im getting this speed.
Sarah Williams
Hi, Otis. I have opened a support ticket for you, and one of our technical support team members will be reaching out to you with an update. Thank you for being a Gibson Connect subscriber!
2:29PM May 05, 2022
Jerry Baker
When will internet services be available at 126 Hopkins Ave, Bells Tn 38006
Dawn Jewell
Hi Jerry. We have crews working throughout the Bells zone both placing service drops and splicing fiber. I do see that your service drop has been placed, but the fiber still needs to be spliced. As soon as we receive a light reading, one of our team members will be giving you a call to schedule your in-home install. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!
Dawn Jewell
Hi Jimmy. At this time, we are anticipating connections to begin sometime in June, and the majority to be largely connected by late summer. Of course, there are factors that can impact this timeline such as weather, contractor staffing and materials availability. We appreciate your support of Gibson Connect and look forward to serving you!
8:22PM May 03, 2022
Keith Wilbanks
How soon for Friendship/Crockett Mills area?
Sarah Williams
Hi, Keith. We have crews that have been finishing the placing of mainline fiber, as others continue to work on service drops. We have not yet started splicing in this area, as the weather has pushed our crews back by a few weeks. They are working to finish the splicing in the Bells zone, and then will begin work in the Friendship/Maury City zone. At this time, we expect the area to be largely completed by the end of August, so connections should begin within the next 4-6 weeks. Thank you for your continued support of Gibson Connect!
4:37PM May 01, 2022
Chuck Morgan
Will GC get going in Ky in the next 3 to 5 years.
You got our money 2 years ago.
It's about time to see some progress.
Or, do you plan on completing All of Tenn first.
It's about time for some answers.
Mack P
Well Hopefully they will stop cold turkey where ever they are working and start back in Kentucky just like they did when we met the quota . And stopped everything in the Clinton area. Because the bill has passed with emergency approval. Cause they stopped to " lower our cost". Can't wait to see how much we save.
10:07AM May 02, 2022
Sarah Williams
Hi, Chuck. Unfortunately, we have not heard anything from the Commonwealth of Kentucky about our broadband grant application. We remain hopeful that we will receive word soon. We are ready and anxious to get started with the buildout and as soon as we receive any communication about it, we will inform our members. We appreciate your continued support of Gibson Connect!
Sarah Williams
Hi, Jimmy. No updates from our last communication with you a couple of weeks ago. Crews have completed placing the mainline fiber, but very little splicing has taken place yet. The weather, specifically storms and continual rain, have pushed us back a bit in the Troy zone, so we are working as quickly as we can to get that zone completed and then crews will be fully moving over to the South Fulton zone. We appreciate your patience and continued support as we work to get South Fulton built. Have a great week!
1:45PM April 25, 2022
Terrance Spicer
Why does it say Troy is still in construction zone when there is already people with Gibson connect around me.. I live about 10 feet from the park and it has free wifi hotspot that is gibson connect. So what’s the issue?
Terrance Spicer
Thanks for the update. Appreciate it.
8:37AM April 26, 2022
Sarah Williams
Hi, Terrance. The Troy zone is still under construction, as we work to get the remaining service drops completed, as well as splicing remaining fiber for connections. The WiFi Hotspot is unrelated to residential service, as that was funded and set up through a grant that we received, and they were set-up throughout our service area. The weather, both storms and continual rain, has pushed us back by a couple of weeks, but we are expecting to be largely finished with the zone in the next few weeks. We appreciate your support of Gibson Connect and look forward to serving you!
11:04PM April 18, 2022
Candace Riggins
Is this service available for Adams street in Newbern? It says Newbern is complete, but when I type my address in it says services are not available.
Sarah Williams
Hi, Candace. If your electric is serviced by Newbern Utilities, your address is not eligible for Gibson Connect services. Under state law, we are only able to provide service to the members that we provide electric service to, unless they are served with internet by another cooperative, such as WK&T. If you would like to call us at 731.562.6000, we will be happy to double check your address and let you know for sure if you are eligible for Gibson Connect services. Thank you for your interest!
Sarah Williams
Hi, Otis. Yes, you now have a light reading at your location! It looks like it has just been turned in, so our team has not been able to reach out yet. You can give us a call at 731.562.6001 to schedule your installation date. We appreciate your continued support of Gibson Connect, and hope you enjoy your new service with us!
Sarah Williams
Hi, Darius. You are ready to be connected! It looks like your contact information has changed since your registration, so our team has been unable to contact you. Please give us a call at 731.562.6001 to schedule your installation. We appreciate your continued support of Gibson Connect and hope you enjoy your new services with us!
Sarah Williams
Hi, Jimmy. I do see that your service drop is now completed, but we have not yet started splicing in the area. We are still estimating connections to begin in late May or June. If we see that there are issues preventing connections from starting at that time, we will communicate it with our members. We appreciate your continued support of Gibson Connect, and look forward to serving you!
11:24AM April 11, 2022
Nick Schultz
Our internet has been down for 45 mins here in rutherford wondering if its just us or the whole neighborhood.
Sarah Williams
Hey, Nick. I apologize for the delay in responding. Yes, we have a widespread outage affecting the city of Rutherford. Crews were immediately dispatched and have been working to restore the outage. We will continue to keep members updated via our Gibson Connect Facebook page. Thank you for being a Gibson Connect subscriber!
8:15PM April 08, 2022
Joe Dowell
Newbern tn my speeds arnt constantly and latency in 40s dl 700 upload never gets past 500 so is it problem with my gpon modem or the fiber line itself
Sarah Williams
Hi, Joe. We have responded to your message that you sent privately through the Gibson Connect Facebook page. If you will send us your address, we will have someone come out and take a look at the router to see what is causing your issues. Thank you for being a Gibson Connect subscriber!
12:41PM April 08, 2022
Larry Tanner
FYI... you have a huge junction box just laying on the ground next to a pole at the Obion Park it has been laying there for over 2 weeks now... it has huge fiber optic cables coming from it just dangling in the wind and in a position to where anyone could damage it if they so desired. This is no way to treat a piece of the network. I hate to think someday I will lose all my services just because someone did not follow protocol and put this piece of equipment back on the pole where it belongs. Have a nice day.
Sarah Williams
Hi, Larry. Thank you for letting us know. We will send someone out today to get it checked on, and verify that it is ours. We appreciate you, and thank you for being a Gibson Connect subscriber. Have a great weekend!
10:42PM April 02, 2022
Rose McKinnon
Hi! I just wanted to check on the status of the Bells area and where I live on getting the Internet service. I saw them working on our street a few weeks ago. Appreciate it!
Sarah Williams
Hi, Rose. We have crews working throughout the Bells zone both placing service drops and splicing fiber. I do see that your service drop has been placed, but the fiber still needs to be spliced. As soon as we receive a light reading, one of our team members will be giving you a call to schedule your in-home install. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!
12:26PM March 30, 2022
Jimmy Sturgis
Any new updates on the South Fulton area?
Sarah Williams
Hi, Jimmy. There are not many changes or updates from our last communication. Crews are still continuing to work throughout the area placing mainline fiber and service drops, and that will be followed by splicing. Our splicers are working to complete the work to be done in the Hop-In/Rives and Troy zones, and then will be making their way to South Fulton. As of now, we are still operating under the same timeline for connections, which we anticipate will begin late May or June. Thank you for your continued support of Gibson Connect!
12:57PM March 28, 2022
Terri Mullins
I just registered today and was wondering what the percentage to goal is for Medina?
Sarah Williams
Hi, Terri. The Medina zone has already been completed, so there is not a goal for that zone any longer. We should be able to have you connected within 2-3 weeks from registration if there is not fiber run to the home; if there is fiber ready, we will just have to get it swapped into your name. If you would like to give us a call at 731.562.6000 to verify your location, we will be happy to check that for you!
11:04AM March 28, 2022
Otis Duck
Any update on my light reading? When can I get my home install scheduled?
Sarah Williams
Hi, Otis. No, there has not been a change since our last update. Our splicing crews have been concentrated on the Hop-In/Rives zone, as it was under construction prior to the Troy zone, so that has not allowed many splicers to be in the Troy area. The Hop-In/Rives zone is set to be largely completed as of this week, and the splicing crews will be moving into Troy to get it completed. We are anticipating that the remainder of the Troy zone will be finished by the end of April. We appreciate your continued patience throughout this process, and we look forward to providing you with service in the next few weeks!
1:02PM March 24, 2022
Darius Armstrong
I have a gray box on the side of my house now
Sarah Williams
Hi, Darius. You are getting closer! Even though there is a box already on the home, I do not see a light reading for your location yet. Crews will sometimes come by ahead of the splicers to get the box installed, so all that is left is getting the fiber spliced. We are continuing through the zone on schedule, so it will not be much longer. As soon as we have a light reading, we will give you a call. Have a great weekend!
1:19PM March 22, 2022
Chase Foster
Update for our address please? Looking forward to it.
Chase Foster
Hey Sarah. Just checking back in. Been two months since this update (appreciate all your all's communication) and I'm wondering about the service drop at our address?
Thanks
9:42AM March 25, 2022
Sarah Williams
Hi, Chase. I apologize for the delayed response to your question. We have crews working throughout the Bells zone both placing service drops and splicing fiber. It does not look like your service drop has been placed at this time, but crews are working as quickly as possible to get them completed. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!
9:20PM May 13, 2022
Mack P
I believe Kentucky has passed with emergency status for rural internet. When that will happen and how much less will the cost be from Gibson's original quote???? Because it was posted by Gibson Connect even though Fulton Zone reached its required "subscribers" they stopped work for Kentucky ZONES to have a lower cost!!!!!! Since according to Gibson Connect the Fulton zone should already have their internet SERVICE !!!!!!
9:20AM May 16, 2022
Sarah Williams
Mack, while high-speed broadband is essential to our rural service area, applying for grants and trying to reduce costs to our members is also important to us. We have applied for grant funding whenever possible. Following the announcement of the broadband grants in Kentucky, we felt that it was in our members' best interest to apply for and try to attain grant dollars for the buildout in our Kentucky area. At this time, we are awaiting results from the state before we move forward. We appreciate your patience and support, and we look forward to serving you.
5:04PM May 12, 2022
MaryBeth Pickering
Any idea on when we will be connected? We have had two different crews out one hooking the box up at our house and another with the line.
11:01AM May 13, 2022
Dawn Jewell
MaryBeth, there are several steps that will have to be completed before your home is ready for internet. This includes constructing the main line fiber which is happening at this time in your area, putting a service drop to your home, placing a NID (small gray box) to make a connection, splicing the fiber at your home, and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. Thank you for your support of Gibson Connect!
8:12AM May 13, 2022
MaryBeth Pickering
3705 Church Rd Union City, TN
7:56AM May 13, 2022
Dawn Jewell
Hi, MaryBeth. Please provide me with your address so I can check on this for you. Thanks.
7:20AM May 12, 2022
Larry Clark
Can you give an connection update for 677 Lower Jackson Rd, Bells? Thanks.
3:46PM May 12, 2022
Larry Clark
Hello Sarah. Thanks for the quick response. One of your team was by here this afternoon and looked over the layout. He was very service focused!
9:13AM May 12, 2022
Sarah Williams
Hey, Larry. There was a bit of a set-back with your address, but I have spoken with our team and we should have your address ready to connect in the next 7-10 days. There are a couple of homes on Lower Jackson Road that we are working to finish; barring any unforeseen circumstances in the next few days, we expect to have you up and going in the next couple of weeks. Thank you for your patience and continued support of Gibson Connect!
8:43PM May 11, 2022
Richard Parham
Wondering when service will be connected at 9893 McConnell rd?
8:45AM May 12, 2022
Sarah Williams
Hi, Richard. At this time, we are anticipating connections to begin in the South Fulton zone sometime in June, and the majority to be largely connected by late summer. Of course, there are factors that can impact this timeline such as weather, contractor staffing and materials availability. We appreciate your support of Gibson Connect and look forward to serving you!
9:12PM May 10, 2022
Christian Comer
I had a concern about why my ping has gone up to over 100+ on all sites. I've restarted my router but my ping is still over 100+ consistently usually I get a solid 20 but all day today its been over 100.
8:40AM May 11, 2022
Sarah Williams
Hi, Christian. If you are still experiencing issues, please call us at 731.562.6001 and one of our technical support staff will be able to take a look at your account. Thank you for being a Gibson Connect subscriber!
12:23AM May 11, 2022
Christian Comer
Seems to be working normally except the only site pinging over 100 ping is google now everything else seems to be normal.
9:05AM May 09, 2022
Otis Duck
Could you check my speed. I signed up for 1GB and I dont think im getting this speed.
2:23PM May 09, 2022
Sarah Williams
Hi, Otis. I have opened a support ticket for you, and one of our technical support team members will be reaching out to you with an update. Thank you for being a Gibson Connect subscriber!
2:29PM May 05, 2022
Jerry Baker
When will internet services be available at 126 Hopkins Ave, Bells Tn 38006
3:37PM May 05, 2022
Dawn Jewell
Hi Jerry. We have crews working throughout the Bells zone both placing service drops and splicing fiber. I do see that your service drop has been placed, but the fiber still needs to be spliced. As soon as we receive a light reading, one of our team members will be giving you a call to schedule your in-home install. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!
1:56PM May 05, 2022
Jimmy Sturgis
Any update on South Fulton area?
2:11PM May 05, 2022
Dawn Jewell
Hi Jimmy. At this time, we are anticipating connections to begin sometime in June, and the majority to be largely connected by late summer. Of course, there are factors that can impact this timeline such as weather, contractor staffing and materials availability. We appreciate your support of Gibson Connect and look forward to serving you!
8:22PM May 03, 2022
Keith Wilbanks
How soon for Friendship/Crockett Mills area?
8:48AM May 04, 2022
Sarah Williams
Hi, Keith. We have crews that have been finishing the placing of mainline fiber, as others continue to work on service drops. We have not yet started splicing in this area, as the weather has pushed our crews back by a few weeks. They are working to finish the splicing in the Bells zone, and then will begin work in the Friendship/Maury City zone. At this time, we expect the area to be largely completed by the end of August, so connections should begin within the next 4-6 weeks. Thank you for your continued support of Gibson Connect!
4:37PM May 01, 2022
Chuck Morgan
Will GC get going in Ky in the next 3 to 5 years. You got our money 2 years ago. It's about time to see some progress. Or, do you plan on completing All of Tenn first. It's about time for some answers.
6:48PM May 06, 2022
Mack P
Well Hopefully they will stop cold turkey where ever they are working and start back in Kentucky just like they did when we met the quota . And stopped everything in the Clinton area. Because the bill has passed with emergency approval. Cause they stopped to " lower our cost". Can't wait to see how much we save.
10:07AM May 02, 2022
Sarah Williams
Hi, Chuck. Unfortunately, we have not heard anything from the Commonwealth of Kentucky about our broadband grant application. We remain hopeful that we will receive word soon. We are ready and anxious to get started with the buildout and as soon as we receive any communication about it, we will inform our members. We appreciate your continued support of Gibson Connect!
7:28AM April 26, 2022
Jimmy Sturgis
Any new updates on my area?
8:53AM April 26, 2022
Sarah Williams
Hi, Jimmy. No updates from our last communication with you a couple of weeks ago. Crews have completed placing the mainline fiber, but very little splicing has taken place yet. The weather, specifically storms and continual rain, have pushed us back a bit in the Troy zone, so we are working as quickly as we can to get that zone completed and then crews will be fully moving over to the South Fulton zone. We appreciate your patience and continued support as we work to get South Fulton built. Have a great week!
1:45PM April 25, 2022
Terrance Spicer
Why does it say Troy is still in construction zone when there is already people with Gibson connect around me.. I live about 10 feet from the park and it has free wifi hotspot that is gibson connect. So what’s the issue?
2:39AM April 28, 2022
Terrance Spicer
Thanks for the update. Appreciate it.
8:37AM April 26, 2022
Sarah Williams
Hi, Terrance. The Troy zone is still under construction, as we work to get the remaining service drops completed, as well as splicing remaining fiber for connections. The WiFi Hotspot is unrelated to residential service, as that was funded and set up through a grant that we received, and they were set-up throughout our service area. The weather, both storms and continual rain, has pushed us back by a couple of weeks, but we are expecting to be largely finished with the zone in the next few weeks. We appreciate your support of Gibson Connect and look forward to serving you!
11:04PM April 18, 2022
Candace Riggins
Is this service available for Adams street in Newbern? It says Newbern is complete, but when I type my address in it says services are not available.
8:44AM April 19, 2022
Sarah Williams
Hi, Candace. If your electric is serviced by Newbern Utilities, your address is not eligible for Gibson Connect services. Under state law, we are only able to provide service to the members that we provide electric service to, unless they are served with internet by another cooperative, such as WK&T. If you would like to call us at 731.562.6000, we will be happy to double check your address and let you know for sure if you are eligible for Gibson Connect services. Thank you for your interest!
9:57PM April 18, 2022
Otis Duck
Any update for my address?
8:37AM April 19, 2022
Sarah Williams
Hi, Otis. Yes, you now have a light reading at your location! It looks like it has just been turned in, so our team has not been able to reach out yet. You can give us a call at 731.562.6001 to schedule your installation date. We appreciate your continued support of Gibson Connect, and hope you enjoy your new service with us!
8:25AM April 18, 2022
Darius Armstrong
Update
2:22PM April 18, 2022
Sarah Williams
Hi, Darius. You are ready to be connected! It looks like your contact information has changed since your registration, so our team has been unable to contact you. Please give us a call at 731.562.6001 to schedule your installation. We appreciate your continued support of Gibson Connect and hope you enjoy your new services with us!
9:39PM April 12, 2022
Jimmy Sturgis
Any updates for Knox Daniel rd?
8:37AM April 13, 2022
Sarah Williams
Hi, Jimmy. I do see that your service drop is now completed, but we have not yet started splicing in the area. We are still estimating connections to begin in late May or June. If we see that there are issues preventing connections from starting at that time, we will communicate it with our members. We appreciate your continued support of Gibson Connect, and look forward to serving you!
11:24AM April 11, 2022
Nick Schultz
Our internet has been down for 45 mins here in rutherford wondering if its just us or the whole neighborhood.
2:05PM April 11, 2022
Sarah Williams
Hey, Nick. I apologize for the delay in responding. Yes, we have a widespread outage affecting the city of Rutherford. Crews were immediately dispatched and have been working to restore the outage. We will continue to keep members updated via our Gibson Connect Facebook page. Thank you for being a Gibson Connect subscriber!
8:15PM April 08, 2022
Joe Dowell
Newbern tn my speeds arnt constantly and latency in 40s dl 700 upload never gets past 500 so is it problem with my gpon modem or the fiber line itself
9:21AM April 11, 2022
Sarah Williams
Hi, Joe. We have responded to your message that you sent privately through the Gibson Connect Facebook page. If you will send us your address, we will have someone come out and take a look at the router to see what is causing your issues. Thank you for being a Gibson Connect subscriber!
12:41PM April 08, 2022
Larry Tanner
FYI... you have a huge junction box just laying on the ground next to a pole at the Obion Park it has been laying there for over 2 weeks now... it has huge fiber optic cables coming from it just dangling in the wind and in a position to where anyone could damage it if they so desired. This is no way to treat a piece of the network. I hate to think someday I will lose all my services just because someone did not follow protocol and put this piece of equipment back on the pole where it belongs. Have a nice day.
1:26PM April 08, 2022
Sarah Williams
Hi, Larry. Thank you for letting us know. We will send someone out today to get it checked on, and verify that it is ours. We appreciate you, and thank you for being a Gibson Connect subscriber. Have a great weekend!
10:42PM April 02, 2022
Rose McKinnon
Hi! I just wanted to check on the status of the Bells area and where I live on getting the Internet service. I saw them working on our street a few weeks ago. Appreciate it!
8:49AM April 04, 2022
Sarah Williams
Hi, Rose. We have crews working throughout the Bells zone both placing service drops and splicing fiber. I do see that your service drop has been placed, but the fiber still needs to be spliced. As soon as we receive a light reading, one of our team members will be giving you a call to schedule your in-home install. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!
12:26PM March 30, 2022
Jimmy Sturgis
Any new updates on the South Fulton area?
10:23AM March 31, 2022
Sarah Williams
Hi, Jimmy. There are not many changes or updates from our last communication. Crews are still continuing to work throughout the area placing mainline fiber and service drops, and that will be followed by splicing. Our splicers are working to complete the work to be done in the Hop-In/Rives and Troy zones, and then will be making their way to South Fulton. As of now, we are still operating under the same timeline for connections, which we anticipate will begin late May or June. Thank you for your continued support of Gibson Connect!
12:57PM March 28, 2022
Terri Mullins
I just registered today and was wondering what the percentage to goal is for Medina?
9:33AM March 29, 2022
Sarah Williams
Hi, Terri. The Medina zone has already been completed, so there is not a goal for that zone any longer. We should be able to have you connected within 2-3 weeks from registration if there is not fiber run to the home; if there is fiber ready, we will just have to get it swapped into your name. If you would like to give us a call at 731.562.6000 to verify your location, we will be happy to check that for you!
11:04AM March 28, 2022
Otis Duck
Any update on my light reading? When can I get my home install scheduled?
8:42AM March 29, 2022
Sarah Williams
Hi, Otis. No, there has not been a change since our last update. Our splicing crews have been concentrated on the Hop-In/Rives zone, as it was under construction prior to the Troy zone, so that has not allowed many splicers to be in the Troy area. The Hop-In/Rives zone is set to be largely completed as of this week, and the splicing crews will be moving into Troy to get it completed. We are anticipating that the remainder of the Troy zone will be finished by the end of April. We appreciate your continued patience throughout this process, and we look forward to providing you with service in the next few weeks!
1:02PM March 24, 2022
Darius Armstrong
I have a gray box on the side of my house now
9:44AM March 25, 2022
Sarah Williams
Hi, Darius. You are getting closer! Even though there is a box already on the home, I do not see a light reading for your location yet. Crews will sometimes come by ahead of the splicers to get the box installed, so all that is left is getting the fiber spliced. We are continuing through the zone on schedule, so it will not be much longer. As soon as we have a light reading, we will give you a call. Have a great weekend!
1:19PM March 22, 2022
Chase Foster
Update for our address please? Looking forward to it.
8:46AM May 19, 2022
Chase Foster
Hey Sarah. Just checking back in. Been two months since this update (appreciate all your all's communication) and I'm wondering about the service drop at our address? Thanks
9:42AM March 25, 2022
Sarah Williams
Hi, Chase. I apologize for the delayed response to your question. We have crews working throughout the Bells zone both placing service drops and splicing fiber. It does not look like your service drop has been placed at this time, but crews are working as quickly as possible to get them completed. We are still anticipating this area to be largely completed by late spring. Thank you for your patience and continued support of Gibson Connect!