Sarah Williams
Hi, Brady. Your address appears to be a part of the Hop-In/Rives construction that is taking place. We are in the early stages of construction, but you will see activity picking up in the coming weeks. As of now, our best estimate is to have the area completed by late winter 2022. Of course, connections will begin prior to that, but we do not have an exact timeline for the area. There are several variables that could impact the estimates we have such as weather, material availability and contractor staffing. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
10:07AM July 29, 2021
Josh Sanders
You just put lines up on Wiley Neely Road in Troy. When can we expect service for internet?
Sarah Williams
Josh, you are the only Josh Sanders that we have registered on Wiley Neely Rd., and it is indeed a part of the Hop-In/Rives construction. As I mentioned earlier, we are just now starting construction and we estimate to have the area completed by late winter 2022. That is the best estimate that we have as of now, but we will continue to update members as new information is available.
5:58PM August 02, 2021
Josh Sanders
I believe I'm in the Troy zone.
Can you double check and get me an eta?
1:55PM July 30, 2021
Sarah Williams
Hi, Josh. This area is a part of the Hop-In/Rives construction that is taking place. We are in the early stages of construction, but you will see activity picking up in the coming weeks. As of now, our best estimate is to have the area completed by late winter 2022. Of course, connections will begin prior to that, but we do not have an exact timeline for the area. There are several variables that could impact the estimates we have such as weather, material availability and contractor staffing. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
10:52AM July 27, 2021
Kim Baker
My area on Alphin Rd in Kenton is "under construction". I was just wondering if you had a timeframe of when I would be connected?
Sarah Williams
Hi, Kim. It looks like your registration was just completed last week, so it will be about 3 weeks before your service is ready. We are still in the area finishing up, so crews will be coming back through to place your service drop and splice the fiber, and get it ready for connection. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
4:20PM July 24, 2021
ASHLEY PAYNE
Hey is there anyway I can get an update on a timeframe of when I will be connected? Thanks!
ASHLEY PAYNE
Good Morning Sarah, about three weeks ago I had a crew come out and run the cables from the pole to my house so I was wondering what's next and if you had a better time frame of when I will be connected?
8:47AM August 22, 2021
ASHLEY PAYNE
Good Morning Sarah, about three weeks ago I had a crew come out and run the cables from the pole to my house so I was wondering what's next and if you had a better time frame of when I will be connected?
9:09AM July 26, 2021
Sarah Williams
Hi, Ashley. We are anticipating the Troy zone to be under construction by the beginning of September. There are variables that could impact this timeline such as weather, contractor staffing, and materials availability; but, as of now, we expect it to be underway by fall and connections to begin a few weeks following. We do not yet have exact estimations for individual homes, but we will be happy to give you a more precise time for your address once we have started work in the area. Thank you for your support of Gibson Connect. We look forward to serving you!
Sarah Williams
Hi, Cameron. We are currently constructing some parts of the Alamo zone, but unfortunately it will be a little longer before we make it to your address. I do not have a specific timeline that I can give you, but we will update members via email and on our social media pages as we have news to share. Thank you for your support of Gibson Connect!
6:59AM July 14, 2021
Jo Cichello
Any idea on timing for Emily Ln in Bells?
Sarah Williams
Hi, Jo. Our best estimate for the Bells zone at this time is to begin construction next spring, with connections being completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. We appreciate your support of Gibson Connect!
9:56AM July 09, 2021
Tommy Emison
Would like update on 88 Pigue Rd Bells . Thanks Tommy
Sarah Williams
Hi, Tommy. It appears that your service drop has not yet been completed, but crews are in this area working on that and splicing, too. I do not have an exact timeframe for your connection, but it should not be much longer; hopefully just a few weeks and you will be ready for installation. Thank you for your support of Gibson Connect!
10:17AM July 06, 2021
Jimmy Sturgis
Are there any updates on the South Fultom zone?
Nick Gutierrez
Hello, Jimmy! Our best estimation for us to begin construction in the South Fulton zone is the summer of 2022. Please understand, however, that there are many variables that can impact the progress of our work or cause delays. Be on the lookout for our emails, our magazine, and our social media for the latest Gibson Connect updates. We appreciate your patience and your support for Gibson Connect!
4:32PM July 05, 2021
Stephen Livingston
are we there yet?, are we there yet?, are we there yet?
asking for a teenager.
Nick Gutierrez
Hi, Stephen! After reviewing your account, it shows that the fiber at your home has not been spliced yet. Our best estimation for you to be connected would by the end of this summer. Please understand, however, that there are many variables that can impact the progress of our work or cause delays. Thank you for your support of Gibson Connect!
5:53PM July 02, 2021
Jennifer Campbell
We already have a box and our lines ran for service but no one has came to get us connected as of yet. We live at 301 Templeton Road Newbern Tn. Could you please provide a timeline on when we can get connected. Thanks so much !!
Sarah Williams
Hi, Jennifer. We do have several crews working throughout the Newbern zone, however it will be a little longer before connections are ready to begin. We still have some construction to complete at the substation before connections are ready to begin. While we do not have a timeframe on this completion, it will most likely be a few more weeks due to material delays. However, we are still on track to have the registered members connected by the end of the year, or sooner, as we stated in our update earlier this year. We appreciate your support of Gibson Connect and look forward to serving you, soon!
3:49PM June 28, 2021
Joseph Smith
I talked to one of the techs the other day who told me we may be hooked up in the next couple weeks in some parts of newbern, is this true?
Sarah Williams
Hi, Joseph. We still have some construction to complete at the substation before connections are ready to begin. We do not have a timeframe on this completion, yet, but it will most likely take longer than a couple of weeks due to material delays. However, we are still on track to have the registered members connected by the end of the year, or sooner, as we stated in our update earlier this year. We will continue to communicate updates via email and social media as they become available. We appreciate your support of Gibson Connect, and look forward to serving you!
7:32AM June 20, 2021
David Cochran
Wanting to watch Formula 1 racing this morning but it will not download. You are beginning to be just like Click One
Rita Alexander
We’re very sorry, David. We know how frustrating it is and we’ve been working all morning trying to get it working. We believe it’s now back up, but if it’s not… please let us know. You can email me directly at ralexander@gibsonemc.com.
1:08PM June 17, 2021
Bert Smith
Where are the instructions for changing the router password? Thanks
Sarah Williams
Hi, Bert. To change the password for your internet service, you will need to call our technical support team. They can assist you in making those changes. Please call 731.562.6001 and one of our team members will be glad to help you!
4:24PM June 15, 2021
Rita AlexanderCampaign Owner
Thank you for your comment, Mack. We're in a holding pattern now, while Kentucky prepares to launch the grant application. We will communicate a new timeline as soon as we know more. We are sorry for the temporary delay, but we are thankful for the grant opportunity. It can help us get high-speed internet access for our members in a much more affordable way. We appreciate your patience and support!
Mack P
I got this email the other day, and I am assuming the once projected early winter 2021 completion is not happening? I was just so excited oh well that's life. I know it is not GCC and just want to thank you all for your hard work. Maybe one these days far Western Kentucky will stop screwed by its own state!!!!
Update
Dear Member,
I am writing because we have temporarily delayed the start of construction on the Gibson Connect fiber network; and we want to explain why we’ve reluctantly made this difficult decision.
As you may know, the Commonwealth of Kentucky has committed to offer grant opportunities for rural broadband expansion. This is extremely good news for you as a Gibson EMC member-owner and as a future Gibson Connect subscriber since it can help us make high-speed internet service available to you much more affordably. We’ve worked diligently to hold costs down and we have applied for all available State and Federal funding in an effort to be good stewards of your cooperative’s funds and protect your future costs.
Unfortunately, to be eligible to apply for the Kentucky grant funds, we cannot begin work in your area at this time. We have already performed all of the preliminary planning work, so as soon as the opportunity becomes available, we will begin construction. And once we have definitive information from the State, we will communicate a timeline.
Again, we sincerely apologize that these circumstances are causing a delay, but we are thankful for the opportunity to provide this essential service more economically with Kentucky’s funding support. Thank you for your continued patience and your support of Gibson Connect.
Sincerely,
Gibson EMC and Gibson Connect
Mack P
Sorry, that should be Late Fall2021 to Early winter 2022 not winter 2021. lol That has passed.
4:25AM June 14, 2021
Samantha Sipes
My Husband and I have recently purchased a home. Our mailing address is Claude McKnight Rd., Newbern TN 38059 ( Newbern address). Our actual driveway is on Happy Hollow . We are Members of Gibson Electric. Our electric is with Gibson Co. As you can see it a little confusing , about my zone. Could you please help me figure out if we are eligible for Gibson County connect., and if so is there an estimated time frame. Thank you
Sarah Williams
Hi, Samantha. If you would like to call us at 731.562.6000, we will be happy to verify your full address and look to see what zone you fall into. I don't want to provide you any misinformation just based on your mailing address, as the zones are determined by physical location. If you will reach out to us when you have a minute, we will be happy for provide the information you need regarding service with us and what that timeline looks like. Thank you for your interest in Gibson Connect!
10:41AM June 05, 2021
Michael Lester
When will individual account information be available online?
Sarah Williams
Hi, Michael. If your service has been connected, you can set-up your account information through our online vendor, SmartHub; you can do this either online through a browser or by downloading the free SmartHub app. There should be instructions in the welcome packet you were given at the time of installation, but if you do not have that information, please give us a call at 731.562.6000 and we will be glad to help you get started. If you have any other questions, please do not hesitate to contact us. Thank you for your support of Gibson Connect!
5:04PM June 02, 2021
Cordelia Taylor
I registered for service in Medina. Any update on when I can expect internet services ?
Sarah Williams
Hi, Cordelia. In those areas where fiber service has been completed, we are anticipating 2-4 weeks for new connections. If you just registered within the last day or two, your connection should be ready by the end of the month, or sooner. If you have any other questions, please do not hesitate to contact us. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
Sarah Williams
Hi, Darius. As of right now, the Bells zone is set to begin construction early next spring. Of course, there are several variables that could impact this estimate such as weather, contractor staffing, and material availability. We will continue to keep our members updated via email and on our website, www.gibsonconnect.com, should there be any significant changes to this timeline. Thank you for your support of Gibson Connect!
9:17PM May 28, 2021
Stephen Livingston
Hello, I have the fiber splice done on my pole outside, and the little Gibson Connect box is on the side of my house. How much longer? I need to plan a party for when I get to jettison this ugly & slow Viasat dish in my yard back to where it came from.
Sarah Williams
Hi, Stephen. From the information that has been submitted from the contractors, it appears that your service drop has been placed, but the fiber at the home has not yet been spliced. With your NID being on the side of the house already, it should not be much longer before the final splicing is completed and you are ready for connection. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
1:36PM May 24, 2021
ASHLEY PAYNE
Is there anyway I can get an update on the Troy zone? Thanks Bunches!
Sarah Williams
Hi, Ashley. At this time, we are set to begin construction in the Troy zone at the beginning of September, with connections following a few weeks after. Of course, there are variables that could impact this timeline such as weather, contractor staffing and availability of materials. We will continue to update members via email and social media of any changes that take place. We appreciate your support and look forward to serving you!
8:37AM May 18, 2021
Judie Pusser
Hi, when you get the tv connect along with the internet, we'd like to order the Bronze tv package. thank you
jerry and judie pusser
1643 templeton loop
newbern, tn 38059 thank you for your wonderful service.
Sarah Williams
Hi, Judy. Thank you for your message. I have forwarded your request over to our technical support team so they can update your registration to include that TV service. If you have any questions, please feel free to give us a call at 731.562.6001 and we will be happy to assist you. We look forward to serving you, soon!
5:27PM May 12, 2021
Jimmy Sturgis
When will the South Fulton zone begin construction?
Sarah Williams
Hi, Jimmy. At this time, our best estimate for construction to begin in the South Fulton zone is the summer of 2022. There are still several areas that we have committed to building this year, 2021, but we anticipate the South Fulton zone to be completed next year. We will continue to update members via email and on our social media pages as things progress and we have new information. We appreciate your support, and look forward to providing this service to all of our eligible members!
12:57AM May 07, 2021
Jessica Dickinson
Why is it that when a GEMC customer goes without power that gibson connect customers continue to
Go without service long after GEMC service is restored?
Sarah Williams
Hi, Jessica. That is a very good question, and I am happy to explain the delay. In most cases, when the poles and lines are down on the electric side, the fiber is down, too. The first priority is to replace poles and electric lines, followed by fiber lines. There is a natural delay, because the fiber lines cannot be replaced until the electric side has completed their restoration at the site. Our usual process, as we have done the last several days with storm damage, is to have a fiber crew come in right behind the electric crew to replace downed fiber lines. Gibson Connect usually isn't fully aware of the extent of fiber outages until the power has been restored. Crews have been working long hours to have all members restored as quickly as is safely possible, however, there is that window of delay that we cannot avoid. We are asking all members to please report any outages they have to ensure we are aware of them. Thank you for your support of Gibson Connect, and your patience as we work diligently to restore service to all members. We appreciate you!
5:53PM April 28, 2021
Daniel Bradford
I see that construction has began in the Newbern zone, obviously ahead of schedule from the original projections of July.
Just wanted to ask if there has been any change to the timetable of this area and when we might start seeing our first connections?
I know it's all projections, and thus subject to change. But barring any unforeseen circumstances, do we have a chance of being hooked up before July now?
Sarah Williams
Hi, Daniel. Yes, we have just started construction in the Newbern zone. There could be a chance that connections begin slightly earlier than anticipated, however, there is still a significant amount of work to be done prior to installations beginning. At this time, we are really only ahead of schedule with running the main line fiber, but there will still be service drops, splicing, etc. to be completed between now and connections. We will continue to keep members informed via emails and social media. Thank you for your support of Gibson Connect!
6:52PM July 30, 2021
Brady Wills
I was just wondering how much longer before East Hwy. 21, Troy area will be connected? I have noticed some workers in the area this week.
10:54AM August 02, 2021
Sarah Williams
Hi, Brady. Your address appears to be a part of the Hop-In/Rives construction that is taking place. We are in the early stages of construction, but you will see activity picking up in the coming weeks. As of now, our best estimate is to have the area completed by late winter 2022. Of course, connections will begin prior to that, but we do not have an exact timeline for the area. There are several variables that could impact the estimates we have such as weather, material availability and contractor staffing. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
10:07AM July 29, 2021
Josh Sanders
You just put lines up on Wiley Neely Road in Troy. When can we expect service for internet?
8:18AM August 03, 2021
Sarah Williams
Josh, you are the only Josh Sanders that we have registered on Wiley Neely Rd., and it is indeed a part of the Hop-In/Rives construction. As I mentioned earlier, we are just now starting construction and we estimate to have the area completed by late winter 2022. That is the best estimate that we have as of now, but we will continue to update members as new information is available.
5:58PM August 02, 2021
Josh Sanders
I believe I'm in the Troy zone. Can you double check and get me an eta?
1:55PM July 30, 2021
Sarah Williams
Hi, Josh. This area is a part of the Hop-In/Rives construction that is taking place. We are in the early stages of construction, but you will see activity picking up in the coming weeks. As of now, our best estimate is to have the area completed by late winter 2022. Of course, connections will begin prior to that, but we do not have an exact timeline for the area. There are several variables that could impact the estimates we have such as weather, material availability and contractor staffing. Thank you for your support of Gibson Connect. We look forward to serving you, soon!
10:52AM July 27, 2021
Kim Baker
My area on Alphin Rd in Kenton is "under construction". I was just wondering if you had a timeframe of when I would be connected?
2:03PM July 28, 2021
Sarah Williams
Hi, Kim. It looks like your registration was just completed last week, so it will be about 3 weeks before your service is ready. We are still in the area finishing up, so crews will be coming back through to place your service drop and splice the fiber, and get it ready for connection. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
4:20PM July 24, 2021
ASHLEY PAYNE
Hey is there anyway I can get an update on a timeframe of when I will be connected? Thanks!
8:47AM August 22, 2021
ASHLEY PAYNE
Good Morning Sarah, about three weeks ago I had a crew come out and run the cables from the pole to my house so I was wondering what's next and if you had a better time frame of when I will be connected?
8:47AM August 22, 2021
ASHLEY PAYNE
Good Morning Sarah, about three weeks ago I had a crew come out and run the cables from the pole to my house so I was wondering what's next and if you had a better time frame of when I will be connected?
9:09AM July 26, 2021
Sarah Williams
Hi, Ashley. We are anticipating the Troy zone to be under construction by the beginning of September. There are variables that could impact this timeline such as weather, contractor staffing, and materials availability; but, as of now, we expect it to be underway by fall and connections to begin a few weeks following. We do not yet have exact estimations for individual homes, but we will be happy to give you a more precise time for your address once we have started work in the area. Thank you for your support of Gibson Connect. We look forward to serving you!
3:13PM July 15, 2021
Cameron Luckett
Any time frame on the Alamo zone?
8:32AM July 16, 2021
Sarah Williams
Hi, Cameron. We are currently constructing some parts of the Alamo zone, but unfortunately it will be a little longer before we make it to your address. I do not have a specific timeline that I can give you, but we will update members via email and on our social media pages as we have news to share. Thank you for your support of Gibson Connect!
6:59AM July 14, 2021
Jo Cichello
Any idea on timing for Emily Ln in Bells?
12:31PM July 14, 2021
Sarah Williams
Hi, Jo. Our best estimate for the Bells zone at this time is to begin construction next spring, with connections being completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. We appreciate your support of Gibson Connect!
9:56AM July 09, 2021
Tommy Emison
Would like update on 88 Pigue Rd Bells . Thanks Tommy
1:27PM July 09, 2021
Sarah Williams
Hi, Tommy. It appears that your service drop has not yet been completed, but crews are in this area working on that and splicing, too. I do not have an exact timeframe for your connection, but it should not be much longer; hopefully just a few weeks and you will be ready for installation. Thank you for your support of Gibson Connect!
10:17AM July 06, 2021
Jimmy Sturgis
Are there any updates on the South Fultom zone?
9:40AM July 07, 2021
Nick Gutierrez
Hello, Jimmy! Our best estimation for us to begin construction in the South Fulton zone is the summer of 2022. Please understand, however, that there are many variables that can impact the progress of our work or cause delays. Be on the lookout for our emails, our magazine, and our social media for the latest Gibson Connect updates. We appreciate your patience and your support for Gibson Connect!
4:32PM July 05, 2021
Stephen Livingston
are we there yet?, are we there yet?, are we there yet? asking for a teenager.
10:29AM July 07, 2021
Nick Gutierrez
Hi, Stephen! After reviewing your account, it shows that the fiber at your home has not been spliced yet. Our best estimation for you to be connected would by the end of this summer. Please understand, however, that there are many variables that can impact the progress of our work or cause delays. Thank you for your support of Gibson Connect!
5:53PM July 02, 2021
Jennifer Campbell
We already have a box and our lines ran for service but no one has came to get us connected as of yet. We live at 301 Templeton Road Newbern Tn. Could you please provide a timeline on when we can get connected. Thanks so much !!
12:47PM July 07, 2021
Sarah Williams
Hi, Jennifer. We do have several crews working throughout the Newbern zone, however it will be a little longer before connections are ready to begin. We still have some construction to complete at the substation before connections are ready to begin. While we do not have a timeframe on this completion, it will most likely be a few more weeks due to material delays. However, we are still on track to have the registered members connected by the end of the year, or sooner, as we stated in our update earlier this year. We appreciate your support of Gibson Connect and look forward to serving you, soon!
3:49PM June 28, 2021
Joseph Smith
I talked to one of the techs the other day who told me we may be hooked up in the next couple weeks in some parts of newbern, is this true?
4:26PM June 28, 2021
Sarah Williams
Hi, Joseph. We still have some construction to complete at the substation before connections are ready to begin. We do not have a timeframe on this completion, yet, but it will most likely take longer than a couple of weeks due to material delays. However, we are still on track to have the registered members connected by the end of the year, or sooner, as we stated in our update earlier this year. We will continue to communicate updates via email and social media as they become available. We appreciate your support of Gibson Connect, and look forward to serving you!
7:32AM June 20, 2021
David Cochran
Wanting to watch Formula 1 racing this morning but it will not download. You are beginning to be just like Click One
11:03AM June 20, 2021
Rita Alexander
We’re very sorry, David. We know how frustrating it is and we’ve been working all morning trying to get it working. We believe it’s now back up, but if it’s not… please let us know. You can email me directly at ralexander@gibsonemc.com.
1:08PM June 17, 2021
Bert Smith
Where are the instructions for changing the router password? Thanks
8:45AM June 18, 2021
Sarah Williams
Hi, Bert. To change the password for your internet service, you will need to call our technical support team. They can assist you in making those changes. Please call 731.562.6001 and one of our team members will be glad to help you!
4:24PM June 15, 2021
Rita Alexander Campaign Owner
Thank you for your comment, Mack. We're in a holding pattern now, while Kentucky prepares to launch the grant application. We will communicate a new timeline as soon as we know more. We are sorry for the temporary delay, but we are thankful for the grant opportunity. It can help us get high-speed internet access for our members in a much more affordable way. We appreciate your patience and support!
2:47PM June 15, 2021
Mack P
I got this email the other day, and I am assuming the once projected early winter 2021 completion is not happening? I was just so excited oh well that's life. I know it is not GCC and just want to thank you all for your hard work. Maybe one these days far Western Kentucky will stop screwed by its own state!!!! Update Dear Member, I am writing because we have temporarily delayed the start of construction on the Gibson Connect fiber network; and we want to explain why we’ve reluctantly made this difficult decision. As you may know, the Commonwealth of Kentucky has committed to offer grant opportunities for rural broadband expansion. This is extremely good news for you as a Gibson EMC member-owner and as a future Gibson Connect subscriber since it can help us make high-speed internet service available to you much more affordably. We’ve worked diligently to hold costs down and we have applied for all available State and Federal funding in an effort to be good stewards of your cooperative’s funds and protect your future costs. Unfortunately, to be eligible to apply for the Kentucky grant funds, we cannot begin work in your area at this time. We have already performed all of the preliminary planning work, so as soon as the opportunity becomes available, we will begin construction. And once we have definitive information from the State, we will communicate a timeline. Again, we sincerely apologize that these circumstances are causing a delay, but we are thankful for the opportunity to provide this essential service more economically with Kentucky’s funding support. Thank you for your continued patience and your support of Gibson Connect. Sincerely, Gibson EMC and Gibson Connect
2:59PM June 15, 2021
Mack P
Sorry, that should be Late Fall2021 to Early winter 2022 not winter 2021. lol That has passed.
4:25AM June 14, 2021
Samantha Sipes
My Husband and I have recently purchased a home. Our mailing address is Claude McKnight Rd., Newbern TN 38059 ( Newbern address). Our actual driveway is on Happy Hollow . We are Members of Gibson Electric. Our electric is with Gibson Co. As you can see it a little confusing , about my zone. Could you please help me figure out if we are eligible for Gibson County connect., and if so is there an estimated time frame. Thank you
8:46AM June 14, 2021
Sarah Williams
Hi, Samantha. If you would like to call us at 731.562.6000, we will be happy to verify your full address and look to see what zone you fall into. I don't want to provide you any misinformation just based on your mailing address, as the zones are determined by physical location. If you will reach out to us when you have a minute, we will be happy for provide the information you need regarding service with us and what that timeline looks like. Thank you for your interest in Gibson Connect!
10:41AM June 05, 2021
Michael Lester
When will individual account information be available online?
8:31AM June 08, 2021
Sarah Williams
Hi, Michael. If your service has been connected, you can set-up your account information through our online vendor, SmartHub; you can do this either online through a browser or by downloading the free SmartHub app. There should be instructions in the welcome packet you were given at the time of installation, but if you do not have that information, please give us a call at 731.562.6000 and we will be glad to help you get started. If you have any other questions, please do not hesitate to contact us. Thank you for your support of Gibson Connect!
5:04PM June 02, 2021
Cordelia Taylor
I registered for service in Medina. Any update on when I can expect internet services ?
8:19AM June 03, 2021
Sarah Williams
Hi, Cordelia. In those areas where fiber service has been completed, we are anticipating 2-4 weeks for new connections. If you just registered within the last day or two, your connection should be ready by the end of the month, or sooner. If you have any other questions, please do not hesitate to contact us. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
7:15AM May 31, 2021
Darius Armstrong
Any info on bells area
8:24AM June 01, 2021
Sarah Williams
Hi, Darius. As of right now, the Bells zone is set to begin construction early next spring. Of course, there are several variables that could impact this estimate such as weather, contractor staffing, and material availability. We will continue to keep our members updated via email and on our website, www.gibsonconnect.com, should there be any significant changes to this timeline. Thank you for your support of Gibson Connect!
9:17PM May 28, 2021
Stephen Livingston
Hello, I have the fiber splice done on my pole outside, and the little Gibson Connect box is on the side of my house. How much longer? I need to plan a party for when I get to jettison this ugly & slow Viasat dish in my yard back to where it came from.
8:28AM June 01, 2021
Sarah Williams
Hi, Stephen. From the information that has been submitted from the contractors, it appears that your service drop has been placed, but the fiber at the home has not yet been spliced. With your NID being on the side of the house already, it should not be much longer before the final splicing is completed and you are ready for connection. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
1:36PM May 24, 2021
ASHLEY PAYNE
Is there anyway I can get an update on the Troy zone? Thanks Bunches!
9:20AM May 25, 2021
Sarah Williams
Hi, Ashley. At this time, we are set to begin construction in the Troy zone at the beginning of September, with connections following a few weeks after. Of course, there are variables that could impact this timeline such as weather, contractor staffing and availability of materials. We will continue to update members via email and social media of any changes that take place. We appreciate your support and look forward to serving you!
8:37AM May 18, 2021
Judie Pusser
Hi, when you get the tv connect along with the internet, we'd like to order the Bronze tv package. thank you jerry and judie pusser 1643 templeton loop newbern, tn 38059 thank you for your wonderful service.
9:01AM May 18, 2021
Sarah Williams
Hi, Judy. Thank you for your message. I have forwarded your request over to our technical support team so they can update your registration to include that TV service. If you have any questions, please feel free to give us a call at 731.562.6001 and we will be happy to assist you. We look forward to serving you, soon!
5:27PM May 12, 2021
Jimmy Sturgis
When will the South Fulton zone begin construction?
1:19PM May 13, 2021
Sarah Williams
Hi, Jimmy. At this time, our best estimate for construction to begin in the South Fulton zone is the summer of 2022. There are still several areas that we have committed to building this year, 2021, but we anticipate the South Fulton zone to be completed next year. We will continue to update members via email and on our social media pages as things progress and we have new information. We appreciate your support, and look forward to providing this service to all of our eligible members!
12:57AM May 07, 2021
Jessica Dickinson
Why is it that when a GEMC customer goes without power that gibson connect customers continue to Go without service long after GEMC service is restored?
8:35AM May 07, 2021
Sarah Williams
Hi, Jessica. That is a very good question, and I am happy to explain the delay. In most cases, when the poles and lines are down on the electric side, the fiber is down, too. The first priority is to replace poles and electric lines, followed by fiber lines. There is a natural delay, because the fiber lines cannot be replaced until the electric side has completed their restoration at the site. Our usual process, as we have done the last several days with storm damage, is to have a fiber crew come in right behind the electric crew to replace downed fiber lines. Gibson Connect usually isn't fully aware of the extent of fiber outages until the power has been restored. Crews have been working long hours to have all members restored as quickly as is safely possible, however, there is that window of delay that we cannot avoid. We are asking all members to please report any outages they have to ensure we are aware of them. Thank you for your support of Gibson Connect, and your patience as we work diligently to restore service to all members. We appreciate you!
5:53PM April 28, 2021
Daniel Bradford
I see that construction has began in the Newbern zone, obviously ahead of schedule from the original projections of July. Just wanted to ask if there has been any change to the timetable of this area and when we might start seeing our first connections? I know it's all projections, and thus subject to change. But barring any unforeseen circumstances, do we have a chance of being hooked up before July now?
8:34AM April 29, 2021
Sarah Williams
Hi, Daniel. Yes, we have just started construction in the Newbern zone. There could be a chance that connections begin slightly earlier than anticipated, however, there is still a significant amount of work to be done prior to installations beginning. At this time, we are really only ahead of schedule with running the main line fiber, but there will still be service drops, splicing, etc. to be completed between now and connections. We will continue to keep members informed via emails and social media. Thank you for your support of Gibson Connect!