Destiny Cunningham
What is the hold up for the fulton area?? I keep hearing about a grant but thats been months ago and still no new time frame has been given
Mack P
correct my self since I can't edit it.... A year ago Fulton would have it late fall 2021 or early winter. Is what I meant by a year ago sorry for confusion.
10:10PM December 22, 2021
Mack P
disappointment is what the hold up is.... think we live in the wrong colored state. a year ago we would have had it or be just a month away, but now we be ________, you can fill in the blank.
4:49PM December 08, 2021
Sarah Williams
Hi, Destiny. We are still waiting on results from the grant application that was submitted. We understand that our members need this service, but we are applying for grant dollars wherever possible. As soon as we have an update on the grant or the construction for the Kentucky area, we will be sure to communicate it with our members. Thank you for your support of Gibson Connect!
4:45PM December 04, 2021
Chris Caldwell
The company Gibson Electric hired to trim the tree by the lines just chopped our internet line to the house down today. Do they let you know those things? (It was just run from the pole to box on the house, the lines are not yet working in our area).
Sarah Williams
Hi, Chris. I will make sure that our Forestry Department is notified, as well as our Gibson Connect team. If the right-of-way contractors did indeed hit the fiber, we will get a crew out to replace it as quickly as possible. Thank you for letting us know the situation, and thank you for supporting Gibson Connect.
10:56AM December 02, 2021
Lisa Moore
I was just wondering how the progress is going on Lanes Ferry Road in Newbern
Sarah Williams
Hi, Lisa. The Newbern zone is largely completed at this time, but we do still have some remaining locations we are trying to complete. I can see that your service drop has been placed, but the fiber still needs to be spliced before your connection will be ready. Once we have received word that your home has a light reading, our team will be reaching out to schedule your installation. Thank you for your support of Gibson Connect. We look forward to serving you soon!
Sarah Williams
Hi, Antonio. Your location is still needing to be spliced before the connection will be ready. We are still actively working throughout the Hop-In/Rives zone, and are on track to have the majority of this zone completed by late winter. As soon as we receive word that your home is ready for connection, our team will be calling you to get it scheduled. We appreciate your support of Gibson Connect, and look forward to serving you soon!
7:01PM November 30, 2021
Josh Sanders
Man,
I hope your internet is faster than this website.
Rita Alexander
Josh, I have asked our tech support team to reach out to you. We apologize that providing access is taking longer than you or we would want, but we're working as quickly as we can to provide you service. Ours is an excellent product and we know you will be pleased with it when we can get you connected.
7:01PM November 30, 2021
Josh Sanders
Man,
I hope your internet is faster than this website.
Tony Griffith
Late winter as of this year for my address? Or 2022? I can't keep going without internet when yall ran lines to my house they cut my spectrum lines an I've been without internet for 4months
Rita Alexander
Tony, I have asked our tech support team to reach out to you. We apologize that providing access is taking longer than you or we would want, but we're working as quickly as we can to provide you service. Ours is an excellent product and we know you will be pleased with it when we can get you connected.
7:14PM November 30, 2021
Josh Sanders
Call spectrum.
I bet they hook you back up faster than you get fiber
4:22PM November 29, 2021
Nick Gutierrez
Hi, Tony. We plan to connect your area by late February 2022 or sooner. Please understand, however, that there could be a delay due to issues outside of our control (weather, for example). We know how much you need high-speed internet service and we're working to get it to you as quickly as possible. We thank you for your patience and we look forward to providing you with excellent service.
6:05PM November 22, 2021
Mack P
Just wondering about he unlucky Fulton Zone residents...."Engineering for the Fulton Zone is expected to begin in the summer of 2021. Next, we’ll order materials and begin the construction process. We expect to begin construction next fall. If all goes as planned, we hope to be connecting our first Fulton Zone members in the late fall of 2021 or early winter of 2022." from Oct 2020.
Mack P
So if I am understanding you correctly, the price will be more now, than guessing on time,... 4 yrs ago when you quoted the Fulton Area your price if the area hit 100%.
9:21PM November 30, 2021
Josh Sanders
Grant,
If I were you, I'd go in my yard and pick up two sticks.
Rub them together really hard/fast.
You'll have a better chance of getting internet that way than getting GibsonEMC to care about you.
Good luck.
P.S. you'll want some good gloves.
9:48AM November 24, 2021
Nick Gutierrez
Hi, Mack. Yes, this was the original communication sent out last fall regarding the start of the Fulton zone. However, while high-speed broadband is essential to our rural service area, applying for grants and trying to reduce costs to our members is also important to us. We have applied for grant funding whenever possible. Following the announcement of the broadband grants in Kentucky, we felt that it was in our members' best interest to apply for and try to attain grant dollars for the buildout in our Kentucky area. At this time, we are awaiting results from the state before we move forward. We appreciate your patience and support, and we look forward to serving you.
1:16PM November 05, 2021
Jason Sanford
All the lines have been run out here does it take a year to get the service started ?
Josh Sanders
Yes, you were part of Troy.
But they really don't care.
2:16PM November 18, 2021
Sarah Williams
Jason, some of the locations that were originally a part of the Troy zone have been moved into the Hop-In/Rives area, and yours is one of them. It is not reflected on this site, but we can see it internally.
10:14AM November 18, 2021
Jason Sanford
No I a part of the Troy Zone by Address
4:34PM November 05, 2021
Sarah Williams
Hi, Jason. It appears that your address is a part of the Hop-In/Rives zone that is currently under construction. Your service drop has been run, but the fiber has not yet been spliced. Crews began working in the area in August, and are still working on splicing fiber throughout the area. We are on track to have the majority of the area connected by late winter, as he have projected for several weeks. We understand members are eager for this service, and we are working as quickly as possible to provide it. Please be patient with us as we continue to work through the construction process in Obion County, and other parts of our service area. Our team will contact you when we have notification that your home is ready to be connected. Thank you for your support of Gibson Connect!
11:07AM November 03, 2021
MaryBeth Pickering
Hi, I saw several trucks out in a farm field at utility poles off of Harris Rd today in the South Fulton Zone. Does this mean you will be servicing this area soon or do you know approximately when Gibson Connect will be available to us? We are very limited with internet currently so we have been long awaiting the day it becomes available!
Sarah Williams
Hi, MaryBeth. We are not yet working in the South Fulton zone, but we will be there much sooner than expected. While we not have an exact date at this time, construction in the zone will begin this winter, and connections will follow a few months after. We will continue to communicate to members via email on our website as things progress. Thank you for your support of Gibson Connect!
12:31AM November 02, 2021
Darius Armstrong
I was told that they are working on internet services for bells any confirmation.
Sarah Williams
Hi, Darius. Yes, I can confirm that our crews have begun work constructing the Bells zone. This was a change from the original build date that we had anticipated for spring of 2022; however, we do have crews in the area so you will see trucks working throughout. As of now, we anticipate the Bells zone to be largely completed by next spring, so it will be a little while before connections begin. We appreciate your continued support of Gibson Connect!
2:52PM November 01, 2021
Tony Griffith
Any update on 617 Homestead Dr Troy?
Josh Sanders
Tony,
Don't you feel good about that deposit you put down now?
9:02AM November 02, 2021
Sarah Williams
Hi, Tony. Your address is now a part of the Hop-In/Rives zone. When the zones were originally determined, you were in the Troy zone; however, after receiving grant funding to help us build out parts of the Hop-In/Rives area, there were locations from the original Troy zone that were moved into that. I do see that your service drop has been completed, but the fiber has not yet been spliced. We have crews working throughout the area splicing fiber, so that will happen, shortly. As of right now, we are on track to have the this area mostly completed by our target date of late winter 2022. Connections will begin prior to that, but we don't have an exact timeframe on when yours will be ready at this time. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
7:56AM October 30, 2021
Josh Sanders
I know you say I'm in Rives/Hop-In, but the site says Troy.
Your Zone: Troy
Also, they just marked the gas line in my yard to run fiber to my house this week.
Can I get an update on when this will be available?
Josh Sanders
So I'm just in the dark because you changed your mind?
I can literally see houses with your service from my front yard.
All of those houses already had high speed internet.
So where is this Rural Grant money going?
8:53AM November 02, 2021
Sarah Williams
Hi, Josh. I apologize for the delay in responding to your question. Yes, you are a part of the Hop-In/Rives buildout. When the zones were originally determined, you were in the Troy zone; however, after receiving grant funding to help us build out parts of the Hop-In/Rives area, there were locations from the original Troy zone that were moved into that. It was going to be more economically feasible for us to build it that way, and help hold costs down. As far as your home, I do see that the service drop is under construction, meaning they are working on running the fiber from the pole to your home. We also have crews working throughout the area splicing fiber, so that will follow, shortly. As of right now, we are on track to have the this area mostly completed by our target date of late winter 2022. Connections will begin prior to that, but we don't have an exact timeframe on when yours will be ready at this time. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
Sarah Williams
Hi, Stephen. I have spoken with our Manager of Outside Plant regarding your installation. It will be easier to update you via phone instead of trying to explain here. If you will give us a call at 731.562.6003 and ask for Sarah Williams, I will be glad to share with you what we have been told. Thank you for your continued support of Gibson Connect!
1:58PM October 11, 2021
Destiny Cunningham
Could you please give me an update for the Fulton area?
Sarah Williams
Hi, Destiny. We are applying for the 2021 Kentucky Broadband Deployment Fund Grant. We are actively working on the application and look forward to when we can begin the buildout in Kentucky. We are sorry for the delay. We know you need high-speed internet access as soon as possible, but we also want to do the buildout as economically as we can. We sincerely appreciate your patience and understanding, and will communicate more once we have an update on the grant process. Thank you for your support of Gibson Connect!
10:01AM October 10, 2021
Robin Hild
I have a fiber cable pulled from the pole to the house but no j-box yet. Can you tell me when the splicing crew will be in the area to complete their connections? Hoping to be up and running by Thanksgiving. Things are happening in my area and our curiosity is maddening. 8)
Josh Sanders
Robin,
It's pretty obvious that they care more about setting up cities that already have internet than they do about the people that were happy to pay a deposit to finally get internet.
Welcome to bureaucracy.
1:23PM October 11, 2021
Sarah Williams
Hi, Robin. We are hopeful that splicing will begin in the Hop-In/Rives area within the next couple of weeks, but it will still be several more weeks before connections are ready to begin. Our projection for having the majority of this area connected is late winter 2022; it could be earlier than that, but as of now that is the best timeframe we can provide. We appreciate your support of Gibson Connect, and look forward to serving you!
3:33PM October 06, 2021
Jennifer Grissom
What is going on in the Hickman area? it says 60 more signups needed. What percentage of actual residents is that?
Rita Alexander
We need for all of our zones to reach their participation goals, Jennifer, but we will ultimately provide access to all of our member-owners. We are actively engaged in the Kentucky broadband grant application process. Obtaining grant dollars to reduce the net cost to build our fiber network is very important as we work to keep our service cost low. We are sorry for the delay and we look forward to serving you.
8:20PM October 05, 2021
David Hendrix
Can I get an update on the Sublett Rd Union City TN area Please.
Sarah Williams
David. Please give me a call at 731.562.6003 so that I can provide you an update for your location. Thank you!
9:28PM October 10, 2021
David Hendrix
So, Am I part of the Troy zone or the Hop In grant zone? I’m confused. I’ve been told that it would be several weeks and that I would be spring of ‘22. I’ve also seen answers to comments that says winter ‘22 for people in my area. I had a guy call me and wanted to know if they could run the wire to my house. I told them we were having some work done and would have trucks in an out that particular week. He told me they would come back the next week and run the line to my house. I called the guy and told him everything was good and they could run the line. Never hear back and that was the first week of September.
9:22AM October 06, 2021
Nick Gutierrez
Hi, David. Your address is a part of the Troy zone, which we anticipate will be completed by spring 2022. Currently, the Troy zone is under construction. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect and look forward to serving you!
7:08PM October 05, 2021
Mack P
Just wondering about the Fulton, KY zone. Back in June it was stated to make it more economical for the delay. I was wondering was that to make it cheaper or to keep it from being more expense? Because way back it was stated when you reached you goal you would be next in line after others whom reached their goal was completed. If the price was going to be the same regardless why was it stopped in Kentucky ? IF we had reached out goal 3 years ago would we not already have service our would it have been shut off??? VERY FRUSTRATED SUPPORTER OF GIBSON CONNECT!!!!!!!
Rita Alexander
Hi, Mack. I am very sorry for the delay. High speed broadband is important to our rural service area; and while the delay is frustrating to us all, obtaining the grant dollars to reduce the net cost to build the fiber network is also important as we work to keep our service cost low. Keeping the cost as low as possible is why we have applied for grant dollars whenever and wherever they have been available. We sincerely appreciate your patience and support and we look forward to serving you.
Sarah Williams
Stephen, we are actively working in the area, but there are still steps to be completed before connections are ready. I see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive word from our contractors that your home has light, our team will call you to schedule your installation. We understand that you need high-speed internet service, and we ask that you continue to be patient as we work to provide it. Thank you for your continued support of Gibson Connect!
7:47PM September 28, 2021
Heather Emison
Any idea in bells cypress church will have this. 2312! Just ETA?
Sarah Williams
Hi, Heather. Construction for the Bells zone has not yet begun. At this time, we are anticipating it to begin next spring, and for connections to be mostly completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. Thank you for your support of Gibson Connect!
8:31PM September 23, 2021
Logan Holland
When can we expect to have internet in the Newbern area?
Sarah Williams
Hi, Logan. We have just started connections in the Newbern area, so your home could be ready. I do see a registration for you in the system, but when I look at the service order to be connected for that address is has a different name than yours on it. If you would give me a call at 731.562.1615 I will clarify with you the correct address and give you an update!
10:16PM September 22, 2021
Jimmy Sturgis
Any updates on the South Fulton area?
Sarah Williams
Hi, Jimmy. As of now, our best projections for the South Fulton zone to begin construction is next summer. There are several variables that could impact this timeline such as contractor staffing, materials availability, and weather. We will continue to update members via email and on our social media pages. We appreciate your support of Gibson Connect and look forward to serving you!
4:50PM September 22, 2021
Nick Schultz
I just recently moved to 309 hopper street in Rutherford and was wondering when I can expect to get connected!!
Sarah Williams
Hi, Nick. It appears that your registration was completed a couple of days ago, so it will be about 2-4 weeks for construction to be completed and your connection to be ready. Once the location has light, our team will give you a call to schedule your in-home installation. Thank you for your support of Gibson Connect!
10:43PM September 21, 2021
Otis Duck
They have installed the lines running to the poles and currently have them hanging there. What are the next steps until being internet ready?
Nick Gutierrez
Hi, Otis. There are several steps that will have to be completed before being internet ready. This includes constructing the main line, putting a service drop to the home, placing a NID (small gray box) to make a connection, splicing the fiber at your home, and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. Thank you for your support of Gibson Connect!
9:01AM December 08, 2021
Destiny Cunningham
What is the hold up for the fulton area?? I keep hearing about a grant but thats been months ago and still no new time frame has been given
10:13PM December 22, 2021
Mack P
correct my self since I can't edit it.... A year ago Fulton would have it late fall 2021 or early winter. Is what I meant by a year ago sorry for confusion.
10:10PM December 22, 2021
Mack P
disappointment is what the hold up is.... think we live in the wrong colored state. a year ago we would have had it or be just a month away, but now we be ________, you can fill in the blank.
4:49PM December 08, 2021
Sarah Williams
Hi, Destiny. We are still waiting on results from the grant application that was submitted. We understand that our members need this service, but we are applying for grant dollars wherever possible. As soon as we have an update on the grant or the construction for the Kentucky area, we will be sure to communicate it with our members. Thank you for your support of Gibson Connect!
4:45PM December 04, 2021
Chris Caldwell
The company Gibson Electric hired to trim the tree by the lines just chopped our internet line to the house down today. Do they let you know those things? (It was just run from the pole to box on the house, the lines are not yet working in our area).
8:11AM December 06, 2021
Sarah Williams
Hi, Chris. I will make sure that our Forestry Department is notified, as well as our Gibson Connect team. If the right-of-way contractors did indeed hit the fiber, we will get a crew out to replace it as quickly as possible. Thank you for letting us know the situation, and thank you for supporting Gibson Connect.
10:56AM December 02, 2021
Lisa Moore
I was just wondering how the progress is going on Lanes Ferry Road in Newbern
8:02AM December 03, 2021
Sarah Williams
Hi, Lisa. The Newbern zone is largely completed at this time, but we do still have some remaining locations we are trying to complete. I can see that your service drop has been placed, but the fiber still needs to be spliced before your connection will be ready. Once we have received word that your home has a light reading, our team will be reaching out to schedule your installation. Thank you for your support of Gibson Connect. We look forward to serving you soon!
2:49PM December 01, 2021
Antonio Rodriguez
update on my address please?
8:04AM December 03, 2021
Sarah Williams
Hi, Antonio. Your location is still needing to be spliced before the connection will be ready. We are still actively working throughout the Hop-In/Rives zone, and are on track to have the majority of this zone completed by late winter. As soon as we receive word that your home is ready for connection, our team will be calling you to get it scheduled. We appreciate your support of Gibson Connect, and look forward to serving you soon!
7:01PM November 30, 2021
Josh Sanders
Man, I hope your internet is faster than this website.
8:20AM December 01, 2021
Rita Alexander
Josh, I have asked our tech support team to reach out to you. We apologize that providing access is taking longer than you or we would want, but we're working as quickly as we can to provide you service. Ours is an excellent product and we know you will be pleased with it when we can get you connected.
7:01PM November 30, 2021
Josh Sanders
Man, I hope your internet is faster than this website.
3:51PM November 24, 2021
Tony Griffith
Late winter as of this year for my address? Or 2022? I can't keep going without internet when yall ran lines to my house they cut my spectrum lines an I've been without internet for 4months
8:21AM December 01, 2021
Rita Alexander
Tony, I have asked our tech support team to reach out to you. We apologize that providing access is taking longer than you or we would want, but we're working as quickly as we can to provide you service. Ours is an excellent product and we know you will be pleased with it when we can get you connected.
7:14PM November 30, 2021
Josh Sanders
Call spectrum. I bet they hook you back up faster than you get fiber
4:22PM November 29, 2021
Nick Gutierrez
Hi, Tony. We plan to connect your area by late February 2022 or sooner. Please understand, however, that there could be a delay due to issues outside of our control (weather, for example). We know how much you need high-speed internet service and we're working to get it to you as quickly as possible. We thank you for your patience and we look forward to providing you with excellent service.
6:05PM November 22, 2021
Mack P
Just wondering about he unlucky Fulton Zone residents...."Engineering for the Fulton Zone is expected to begin in the summer of 2021. Next, we’ll order materials and begin the construction process. We expect to begin construction next fall. If all goes as planned, we hope to be connecting our first Fulton Zone members in the late fall of 2021 or early winter of 2022." from Oct 2020.
9:45PM December 03, 2021
Mack P
So if I am understanding you correctly, the price will be more now, than guessing on time,... 4 yrs ago when you quoted the Fulton Area your price if the area hit 100%.
9:21PM November 30, 2021
Josh Sanders
Grant, If I were you, I'd go in my yard and pick up two sticks. Rub them together really hard/fast. You'll have a better chance of getting internet that way than getting GibsonEMC to care about you. Good luck. P.S. you'll want some good gloves.
9:48AM November 24, 2021
Nick Gutierrez
Hi, Mack. Yes, this was the original communication sent out last fall regarding the start of the Fulton zone. However, while high-speed broadband is essential to our rural service area, applying for grants and trying to reduce costs to our members is also important to us. We have applied for grant funding whenever possible. Following the announcement of the broadband grants in Kentucky, we felt that it was in our members' best interest to apply for and try to attain grant dollars for the buildout in our Kentucky area. At this time, we are awaiting results from the state before we move forward. We appreciate your patience and support, and we look forward to serving you.
1:16PM November 05, 2021
Jason Sanford
All the lines have been run out here does it take a year to get the service started ?
7:16PM November 30, 2021
Josh Sanders
Yes, you were part of Troy. But they really don't care.
2:16PM November 18, 2021
Sarah Williams
Jason, some of the locations that were originally a part of the Troy zone have been moved into the Hop-In/Rives area, and yours is one of them. It is not reflected on this site, but we can see it internally.
10:14AM November 18, 2021
Jason Sanford
No I a part of the Troy Zone by Address
4:34PM November 05, 2021
Sarah Williams
Hi, Jason. It appears that your address is a part of the Hop-In/Rives zone that is currently under construction. Your service drop has been run, but the fiber has not yet been spliced. Crews began working in the area in August, and are still working on splicing fiber throughout the area. We are on track to have the majority of the area connected by late winter, as he have projected for several weeks. We understand members are eager for this service, and we are working as quickly as possible to provide it. Please be patient with us as we continue to work through the construction process in Obion County, and other parts of our service area. Our team will contact you when we have notification that your home is ready to be connected. Thank you for your support of Gibson Connect!
11:07AM November 03, 2021
MaryBeth Pickering
Hi, I saw several trucks out in a farm field at utility poles off of Harris Rd today in the South Fulton Zone. Does this mean you will be servicing this area soon or do you know approximately when Gibson Connect will be available to us? We are very limited with internet currently so we have been long awaiting the day it becomes available!
2:41PM November 03, 2021
Sarah Williams
Hi, MaryBeth. We are not yet working in the South Fulton zone, but we will be there much sooner than expected. While we not have an exact date at this time, construction in the zone will begin this winter, and connections will follow a few months after. We will continue to communicate to members via email on our website as things progress. Thank you for your support of Gibson Connect!
12:31AM November 02, 2021
Darius Armstrong
I was told that they are working on internet services for bells any confirmation.
8:59AM November 02, 2021
Sarah Williams
Hi, Darius. Yes, I can confirm that our crews have begun work constructing the Bells zone. This was a change from the original build date that we had anticipated for spring of 2022; however, we do have crews in the area so you will see trucks working throughout. As of now, we anticipate the Bells zone to be largely completed by next spring, so it will be a little while before connections begin. We appreciate your continued support of Gibson Connect!
2:52PM November 01, 2021
Tony Griffith
Any update on 617 Homestead Dr Troy?
7:17PM November 30, 2021
Josh Sanders
Tony, Don't you feel good about that deposit you put down now?
9:02AM November 02, 2021
Sarah Williams
Hi, Tony. Your address is now a part of the Hop-In/Rives zone. When the zones were originally determined, you were in the Troy zone; however, after receiving grant funding to help us build out parts of the Hop-In/Rives area, there were locations from the original Troy zone that were moved into that. I do see that your service drop has been completed, but the fiber has not yet been spliced. We have crews working throughout the area splicing fiber, so that will happen, shortly. As of right now, we are on track to have the this area mostly completed by our target date of late winter 2022. Connections will begin prior to that, but we don't have an exact timeframe on when yours will be ready at this time. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
7:56AM October 30, 2021
Josh Sanders
I know you say I'm in Rives/Hop-In, but the site says Troy. Your Zone: Troy Also, they just marked the gas line in my yard to run fiber to my house this week. Can I get an update on when this will be available?
9:25PM November 30, 2021
Josh Sanders
So I'm just in the dark because you changed your mind? I can literally see houses with your service from my front yard. All of those houses already had high speed internet. So where is this Rural Grant money going?
8:53AM November 02, 2021
Sarah Williams
Hi, Josh. I apologize for the delay in responding to your question. Yes, you are a part of the Hop-In/Rives buildout. When the zones were originally determined, you were in the Troy zone; however, after receiving grant funding to help us build out parts of the Hop-In/Rives area, there were locations from the original Troy zone that were moved into that. It was going to be more economically feasible for us to build it that way, and help hold costs down. As far as your home, I do see that the service drop is under construction, meaning they are working on running the fiber from the pole to your home. We also have crews working throughout the area splicing fiber, so that will follow, shortly. As of right now, we are on track to have the this area mostly completed by our target date of late winter 2022. Connections will begin prior to that, but we don't have an exact timeframe on when yours will be ready at this time. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
12:48AM October 27, 2021
Stephen Livingston
monthly update please
4:37PM October 27, 2021
Sarah Williams
Hi, Stephen. I have spoken with our Manager of Outside Plant regarding your installation. It will be easier to update you via phone instead of trying to explain here. If you will give us a call at 731.562.6003 and ask for Sarah Williams, I will be glad to share with you what we have been told. Thank you for your continued support of Gibson Connect!
1:58PM October 11, 2021
Destiny Cunningham
Could you please give me an update for the Fulton area?
4:51PM October 11, 2021
Sarah Williams
Hi, Destiny. We are applying for the 2021 Kentucky Broadband Deployment Fund Grant. We are actively working on the application and look forward to when we can begin the buildout in Kentucky. We are sorry for the delay. We know you need high-speed internet access as soon as possible, but we also want to do the buildout as economically as we can. We sincerely appreciate your patience and understanding, and will communicate more once we have an update on the grant process. Thank you for your support of Gibson Connect!
10:01AM October 10, 2021
Robin Hild
I have a fiber cable pulled from the pole to the house but no j-box yet. Can you tell me when the splicing crew will be in the area to complete their connections? Hoping to be up and running by Thanksgiving. Things are happening in my area and our curiosity is maddening. 8)
7:20PM November 30, 2021
Josh Sanders
Robin, It's pretty obvious that they care more about setting up cities that already have internet than they do about the people that were happy to pay a deposit to finally get internet. Welcome to bureaucracy.
1:23PM October 11, 2021
Sarah Williams
Hi, Robin. We are hopeful that splicing will begin in the Hop-In/Rives area within the next couple of weeks, but it will still be several more weeks before connections are ready to begin. Our projection for having the majority of this area connected is late winter 2022; it could be earlier than that, but as of now that is the best timeframe we can provide. We appreciate your support of Gibson Connect, and look forward to serving you!
3:33PM October 06, 2021
Jennifer Grissom
What is going on in the Hickman area? it says 60 more signups needed. What percentage of actual residents is that?
5:20PM October 06, 2021
Rita Alexander
We need for all of our zones to reach their participation goals, Jennifer, but we will ultimately provide access to all of our member-owners. We are actively engaged in the Kentucky broadband grant application process. Obtaining grant dollars to reduce the net cost to build our fiber network is very important as we work to keep our service cost low. We are sorry for the delay and we look forward to serving you.
8:20PM October 05, 2021
David Hendrix
Can I get an update on the Sublett Rd Union City TN area Please.
4:48PM October 11, 2021
Sarah Williams
David. Please give me a call at 731.562.6003 so that I can provide you an update for your location. Thank you!
9:28PM October 10, 2021
David Hendrix
So, Am I part of the Troy zone or the Hop In grant zone? I’m confused. I’ve been told that it would be several weeks and that I would be spring of ‘22. I’ve also seen answers to comments that says winter ‘22 for people in my area. I had a guy call me and wanted to know if they could run the wire to my house. I told them we were having some work done and would have trucks in an out that particular week. He told me they would come back the next week and run the line to my house. I called the guy and told him everything was good and they could run the line. Never hear back and that was the first week of September.
9:22AM October 06, 2021
Nick Gutierrez
Hi, David. Your address is a part of the Troy zone, which we anticipate will be completed by spring 2022. Currently, the Troy zone is under construction. There are several variables that could impact our projections such as materials availability, weather, and contractor staffing. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect and look forward to serving you!
7:08PM October 05, 2021
Mack P
Just wondering about the Fulton, KY zone. Back in June it was stated to make it more economical for the delay. I was wondering was that to make it cheaper or to keep it from being more expense? Because way back it was stated when you reached you goal you would be next in line after others whom reached their goal was completed. If the price was going to be the same regardless why was it stopped in Kentucky ? IF we had reached out goal 3 years ago would we not already have service our would it have been shut off??? VERY FRUSTRATED SUPPORTER OF GIBSON CONNECT!!!!!!!
2:25PM October 06, 2021
Rita Alexander
Hi, Mack. I am very sorry for the delay. High speed broadband is important to our rural service area; and while the delay is frustrating to us all, obtaining the grant dollars to reduce the net cost to build the fiber network is also important as we work to keep our service cost low. Keeping the cost as low as possible is why we have applied for grant dollars whenever and wherever they have been available. We sincerely appreciate your patience and support and we look forward to serving you.
1:40PM September 29, 2021
Stephen Livingston
update please
2:03PM September 29, 2021
Sarah Williams
Stephen, we are actively working in the area, but there are still steps to be completed before connections are ready. I see that your service drop has been placed, but the fiber has not yet been spliced. Once we receive word from our contractors that your home has light, our team will call you to schedule your installation. We understand that you need high-speed internet service, and we ask that you continue to be patient as we work to provide it. Thank you for your continued support of Gibson Connect!
7:47PM September 28, 2021
Heather Emison
Any idea in bells cypress church will have this. 2312! Just ETA?
8:36AM September 29, 2021
Sarah Williams
Hi, Heather. Construction for the Bells zone has not yet begun. At this time, we are anticipating it to begin next spring, and for connections to be mostly completed by the fall. There are several variables that could impact this timeline such as weather, contractor staffing and materials availability. We will continue to communicate updates to our members through emails and on our social media pages. Thank you for your support of Gibson Connect!
8:31PM September 23, 2021
Logan Holland
When can we expect to have internet in the Newbern area?
8:33AM September 24, 2021
Sarah Williams
Hi, Logan. We have just started connections in the Newbern area, so your home could be ready. I do see a registration for you in the system, but when I look at the service order to be connected for that address is has a different name than yours on it. If you would give me a call at 731.562.1615 I will clarify with you the correct address and give you an update!
10:16PM September 22, 2021
Jimmy Sturgis
Any updates on the South Fulton area?
9:25AM September 23, 2021
Sarah Williams
Hi, Jimmy. As of now, our best projections for the South Fulton zone to begin construction is next summer. There are several variables that could impact this timeline such as contractor staffing, materials availability, and weather. We will continue to update members via email and on our social media pages. We appreciate your support of Gibson Connect and look forward to serving you!
4:50PM September 22, 2021
Nick Schultz
I just recently moved to 309 hopper street in Rutherford and was wondering when I can expect to get connected!!
9:19AM September 23, 2021
Sarah Williams
Hi, Nick. It appears that your registration was completed a couple of days ago, so it will be about 2-4 weeks for construction to be completed and your connection to be ready. Once the location has light, our team will give you a call to schedule your in-home installation. Thank you for your support of Gibson Connect!
10:43PM September 21, 2021
Otis Duck
They have installed the lines running to the poles and currently have them hanging there. What are the next steps until being internet ready?
12:04PM September 22, 2021
Nick Gutierrez
Hi, Otis. There are several steps that will have to be completed before being internet ready. This includes constructing the main line, putting a service drop to the home, placing a NID (small gray box) to make a connection, splicing the fiber at your home, and then testing the light. Once we have received word that the home is ready to be connected, our team will reach out to you and schedule it at your convenience. Thank you for your support of Gibson Connect!