Sarah WilliamsCampaign Owner
Hi, Jennifer. At this time we do not have a specific timeline for each individual area for in-home installations. Because of the excessive rain we have had, we are behind our planned schedule by about a month. We completely understand the need and wish we could provide the access much more quickly, but we are doing the best we can under the current circumstances. Our crews are working where and when they can to get as much done as quickly as possible. We appreciate your support of Gibson Connect and look forward to serving you!
Sarah WilliamsCampaign Owner
Hi, Michael. We will not do the phone installation at the same time as the internet. The reason for this is because we have to get our members to sign a Letter of Authorization allowing us to port their current phone number into our system. One of our installers will come out for your internet installation, complete it and have you sign the Letter of Authorization to keep the same phone number that you currently have. They will bring that signed form back to us, we will get it ported over from your current phone provider, and call to schedule your phone installation within 10-15 business days. Through this process we are trying to ensure that members have access to their home phone at all times. If we have them sign prior to the internet installation and try to install both at the same time, if there was an issue arise with the fiber at the time of installation, the member could potentially be without phone and internet. We don't want to put members in a situation like this, so we do the two-step installation process for phone lines. Thank you for your questions. If there is anything else that we can assist you with, please do not hesitate to ask. We appreciate your support of Gibson Connect!
Sarah WilliamsCampaign Owner
Hi, Michael. We have splicers that are currently in this area, and working to get the splicing done on homes that are ready. Barring any unforeseen complications, they expect to see splicing completed by the end of the week. Once our Gibson Connect team receives information that the fiber is ready to be hooked up, one of our team members will be in touch with you to schedule your in-home installation. If all goes well, we should be reaching out to you within 7-10 business days. Thank you for your support of Gibson Connect. We look forward to serving you!
Michael SieglerCampaign Owner
We also signed up for the telephone service as well. Will that be done at the same time or will that be another time altogether?
8:11AM March 31, 2020
Michael Siegler
Hi my daughter lives one mile up the road from us on Humboldt Gibson Wells Rd. She was connected on Monday March 30. I was wondering when we can expect to be called. We are at 622.
Thanks again.
Lamesa Forrester
Good morning,
My smart tv is not connecting to my internet. It is asking for IP address, Subnet mask, Gateway and DNS server. Where can I find thee numbers?
Jenni RachelsCampaign Owner
Hi, Jimmy. Thank you for your interest in Gibson Connect internet service. Regarding the ReConnect funds, they are not in the form of a grant. Rather, they are low-interest loan funds from the USDA to help us more affordably provide broadband access to certain areas. We plan to ultimately provide high-speed, fiber-based internet service to all of our eligible members. The process we are using puts our members in control of the order of our buildout. We’re asking members to indicate their support by registering at join.gibsonconnect.com. There is a $20 registration fee which is credited back to the member when his/her service is connected. We are working diligently to provide this essential service and we look forward to serving you and our other members in Fulton County.
Jimmy McIntyre
It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .
Jimmy McIntyre
It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .
Sarah WilliamsCampaign Owner
Hi, Allonah. Yes, we have been connecting members in the Humboldt/Gibson zone as they are ready. Unfortunately, your address has not been spliced yet, which is why you have not yet received a phone call. Please know that we have several crews working diligently to have members ready for connections as soon as they can. The steady rains and saturated ground conditions have led to crews having to work where they can until the weather clears some. We understand that members are anxious to receive their service, and we are working to get it to them. Please continue to be patient with us as we work toward getting you connected. We will be in contact as soon as your home is ready for installation. Thank you for your support of Gibson Connect!
Sarah WilliamsCampaign Owner
Hi, Dewayne. Thank you for your review! We are pleased to hear that you are enjoying your service and had a pleasant installation experience. Thank you for your support of Gibson Connect; we are glad to be serving you!
Allonah Gibson
I see some people are already getting hooked up in the Humboldt/Gibson zone. I haven’t gotten a call or anything yet. I’m in the same zone
Dewayne Cleek
Johnny just got us up and running with internet and tv and all I can say is "WOW" what a picture! He went up and beyond with great service especially helping us older folks with extra time to understand how it all works.
Sarah WilliamsCampaign Owner
Hi, Lynn. The reason there are a couple of remaining connections to be done here is due to the road being serviced with two different fiber lines. The fiber that runs to connect your end of the road has been placed, and we have crews actively working to get it spliced and ready for install as soon as possible. If you have any additional questions, you can call us at 731.562.6000 and we will be happy to assist you. Thank you for your support of Gibson Connect!
Lynn Thompson
Everyone on my road was hooked up two weeks ago except me and the two houses next to me. When can we expect to hooked up? I signed up I believe any one else on this road.
Rita AlexanderCampaign Owner
Hi, Jason. Yes, the ReConnect loan funds will help us to build the entire fiber network and we're into year two of what we expect to be a five-year buildout. However, we still encourage Woodland Mills members to sign up and work to meet your participation goal. Our members continue to drive the order of our buildout and the Woodland Mills zones is getting close to meeting its goal. We know you need this important service and we're working hard to get it to you.
Jason Deem
My residence is zoned for the Woodland Mills project however there is not any type of DSL internet available. The only options we have are satellite internet from Ken-Tenn Wireless or Hughes Net. Charter services the Woodland Mills area, but it is not available to us. Is it possible that the ReConnect loan will allow our area to have services before our goal is reached?
Linda Shumate
Just to let you know Jason that we have Charter here in Woodland Mills and I will definately be switching if we can reach our goal! I hope to let more people right in in Woodland realize that Gibson Connect will be better.
12:03PM March 13, 2020
Linda Shumate
Just to let you know Jason that we have Charter here in Woodland Mills and I will definately be switching if we can reach our goal! I hope to let more people right in in Woodland realize that Gibson Connect will be better.
1:54PM February 27, 2020
Michael Siegler
I was wondering when yall might be on Humboldt Gibson Wells Rd? Your last prediction was March and it is upon us lol
Sarah Williams
Hi, Michael. We did anticipate to begin connecting members in the Trenton South zone in March, which we are in the process of doing. For this road specifically, however, there is a section remaining that we cannot access to finish the construction on until the ground dries some. Progress at this time is largely dependent on the weather conditions, and the heavy rains have hindered certain places from being completed as quickly as we anticipated. Please continue to be patient as we work through the conditions we are given, and we will work to be in this area as quickly as we can. Thank you for your support of Gibson Connect!
1:00PM February 25, 2020
Allonah Gibson
Yahll were in the Humboldt/Gibson zone yesterday running line to houses but mine had to be skipped because they said they would have to run it underground. I was wondering how long it would be before they do that?
Sarah Williams
Hi, Allonah. Unfortunately, we cannot give you a firm answer on that at this time. The current weather conditions and saturated grounds are preventing us from being able run underground service drops in many areas. Crews are continuing to work as much as they can on other parts of the buildout, and running underground drops when permissible. The rain has had a large impact on what we can do right now, but we are continuing to work as quickly as possible.
10:58AM February 24, 2020
Linda Shumate
To the people in the Woodland Mills area I noticed you only like 93 more people. You need to note that Charter Spectrum is offered in several places in that area and it may be hard to convert people to drop their currant provider to go to Gibson Connect. Good luck!
Sarah Williams
Hi, David. Funds from the ReConnect loan will be used to build parts of the Troy zone that are considered to have very limited access. The eligibility of areas in which we can utilize ReConnect loan funds comes from information that was provided from FCC map data. As the rules for the program were written, very limited access means areas that have connection speeds that are less than 10Mbps down and 1Mbps up. The areas are grouped according to US Census Blocks, which differ in both size and location. Gibson will use ReConnect loan funds to build the fiber network in eligible parts of the Troy zone, and we will build the other areas of the zone at the same time using other funding. In short, the Troy Zone will be constructed as one large project using multiple funding sources.
Crissy Tucker
What about out in Brazil, TN? With my address I looked up it says it's not going to be available but I have heard different. I have WK&T and it sucks. Will y'all be able to get Gibson Connect out here on Gibson Wells Brazil Rd?
Sarah Williams
Hi, Crissy. By law, we are able to service Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee). Tennessee law restricts our ability to serve these members. If your address falls within the WK&T service area, unfortunately we will not be able to provide Gibson Connect services at that location. If you would like, you can sign-up to be notified if there are any changes that take place to this law; to do this, simply search for your address again, and then submit the requested information that comes up when it states your address is not within the Gibson Connect service area. If you have any questions, please feel free to contact us at 731.562.6000. We appreciate your interest!
6:28PM February 11, 2020
Richard Tharpe
Just had an issue with our service repaired; same day we called back up to speed. So far gibson connect has been awesome and well worth the wait
8:42AM April 02, 2020
Sarah Williams Campaign Owner
Hi, Jennifer. At this time we do not have a specific timeline for each individual area for in-home installations. Because of the excessive rain we have had, we are behind our planned schedule by about a month. We completely understand the need and wish we could provide the access much more quickly, but we are doing the best we can under the current circumstances. Our crews are working where and when they can to get as much done as quickly as possible. We appreciate your support of Gibson Connect and look forward to serving you!
2:21PM April 01, 2020
Jennifer Moody
Just curious if you can tell me when the home installs will happen
2:08PM April 01, 2020
Sarah Williams Campaign Owner
Hi, Michael. We will not do the phone installation at the same time as the internet. The reason for this is because we have to get our members to sign a Letter of Authorization allowing us to port their current phone number into our system. One of our installers will come out for your internet installation, complete it and have you sign the Letter of Authorization to keep the same phone number that you currently have. They will bring that signed form back to us, we will get it ported over from your current phone provider, and call to schedule your phone installation within 10-15 business days. Through this process we are trying to ensure that members have access to their home phone at all times. If we have them sign prior to the internet installation and try to install both at the same time, if there was an issue arise with the fiber at the time of installation, the member could potentially be without phone and internet. We don't want to put members in a situation like this, so we do the two-step installation process for phone lines. Thank you for your questions. If there is anything else that we can assist you with, please do not hesitate to ask. We appreciate your support of Gibson Connect!
9:03AM March 31, 2020
Sarah Williams Campaign Owner
Hi, Michael. We have splicers that are currently in this area, and working to get the splicing done on homes that are ready. Barring any unforeseen complications, they expect to see splicing completed by the end of the week. Once our Gibson Connect team receives information that the fiber is ready to be hooked up, one of our team members will be in touch with you to schedule your in-home installation. If all goes well, we should be reaching out to you within 7-10 business days. Thank you for your support of Gibson Connect. We look forward to serving you!
12:36PM April 01, 2020
Michael Siegler Campaign Owner
We also signed up for the telephone service as well. Will that be done at the same time or will that be another time altogether?
8:11AM March 31, 2020
Michael Siegler
Hi my daughter lives one mile up the road from us on Humboldt Gibson Wells Rd. She was connected on Monday March 30. I was wondering when we can expect to be called. We are at 622. Thanks again.
9:33AM March 30, 2020
Lamesa Forrester
Good morning, My smart tv is not connecting to my internet. It is asking for IP address, Subnet mask, Gateway and DNS server. Where can I find thee numbers?
11:22AM March 24, 2020
Jenni Rachels Campaign Owner
Hi, Jimmy. Thank you for your interest in Gibson Connect internet service. Regarding the ReConnect funds, they are not in the form of a grant. Rather, they are low-interest loan funds from the USDA to help us more affordably provide broadband access to certain areas. We plan to ultimately provide high-speed, fiber-based internet service to all of our eligible members. The process we are using puts our members in control of the order of our buildout. We’re asking members to indicate their support by registering at join.gibsonconnect.com. There is a $20 registration fee which is credited back to the member when his/her service is connected. We are working diligently to provide this essential service and we look forward to serving you and our other members in Fulton County.
1:29PM March 21, 2020
Jimmy McIntyre
It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .
1:28PM March 21, 2020
Jimmy McIntyre
It's not right to me that Gibson Connect gets a 32 million grant to help rural areas but you still have to have hundreds or thousands of people pay up front to maybe someday get internet or it's not gonna happen ever . If you build it people will get it when it's available and easy . My zone in Fulton county needs 156 more people to sign up . That might never happen .
8:46AM March 19, 2020
Sarah Williams Campaign Owner
Hi, Allonah. Yes, we have been connecting members in the Humboldt/Gibson zone as they are ready. Unfortunately, your address has not been spliced yet, which is why you have not yet received a phone call. Please know that we have several crews working diligently to have members ready for connections as soon as they can. The steady rains and saturated ground conditions have led to crews having to work where they can until the weather clears some. We understand that members are anxious to receive their service, and we are working to get it to them. Please continue to be patient with us as we work toward getting you connected. We will be in contact as soon as your home is ready for installation. Thank you for your support of Gibson Connect!
8:38AM March 19, 2020
Sarah Williams Campaign Owner
Hi, Dewayne. Thank you for your review! We are pleased to hear that you are enjoying your service and had a pleasant installation experience. Thank you for your support of Gibson Connect; we are glad to be serving you!
12:04AM March 18, 2020
Allonah Gibson
I see some people are already getting hooked up in the Humboldt/Gibson zone. I haven’t gotten a call or anything yet. I’m in the same zone
6:38PM March 17, 2020
Dewayne Cleek
Johnny just got us up and running with internet and tv and all I can say is "WOW" what a picture! He went up and beyond with great service especially helping us older folks with extra time to understand how it all works.
9:44AM March 10, 2020
Sarah Williams Campaign Owner
Hi, Lynn. The reason there are a couple of remaining connections to be done here is due to the road being serviced with two different fiber lines. The fiber that runs to connect your end of the road has been placed, and we have crews actively working to get it spliced and ready for install as soon as possible. If you have any additional questions, you can call us at 731.562.6000 and we will be happy to assist you. Thank you for your support of Gibson Connect!
3:37PM March 09, 2020
Lynn Thompson
Everyone on my road was hooked up two weeks ago except me and the two houses next to me. When can we expect to hooked up? I signed up I believe any one else on this road.
5:55PM March 02, 2020
Rita Alexander Campaign Owner
Hi, Jason. Yes, the ReConnect loan funds will help us to build the entire fiber network and we're into year two of what we expect to be a five-year buildout. However, we still encourage Woodland Mills members to sign up and work to meet your participation goal. Our members continue to drive the order of our buildout and the Woodland Mills zones is getting close to meeting its goal. We know you need this important service and we're working hard to get it to you.
1:09PM March 02, 2020
Jason Deem
My residence is zoned for the Woodland Mills project however there is not any type of DSL internet available. The only options we have are satellite internet from Ken-Tenn Wireless or Hughes Net. Charter services the Woodland Mills area, but it is not available to us. Is it possible that the ReConnect loan will allow our area to have services before our goal is reached?
12:03PM March 13, 2020
Linda Shumate
Just to let you know Jason that we have Charter here in Woodland Mills and I will definately be switching if we can reach our goal! I hope to let more people right in in Woodland realize that Gibson Connect will be better.
12:03PM March 13, 2020
Linda Shumate
Just to let you know Jason that we have Charter here in Woodland Mills and I will definately be switching if we can reach our goal! I hope to let more people right in in Woodland realize that Gibson Connect will be better.
1:54PM February 27, 2020
Michael Siegler
I was wondering when yall might be on Humboldt Gibson Wells Rd? Your last prediction was March and it is upon us lol
1:54PM February 27, 2020
Michael Siegler
I was wondering when yall might be on Humboldt Gibson Wells Rd? Your last prediction was March and it is upon us lol
4:57PM March 02, 2020
Sarah Williams
Hi, Michael. We did anticipate to begin connecting members in the Trenton South zone in March, which we are in the process of doing. For this road specifically, however, there is a section remaining that we cannot access to finish the construction on until the ground dries some. Progress at this time is largely dependent on the weather conditions, and the heavy rains have hindered certain places from being completed as quickly as we anticipated. Please continue to be patient as we work through the conditions we are given, and we will work to be in this area as quickly as we can. Thank you for your support of Gibson Connect!
1:00PM February 25, 2020
Allonah Gibson
Yahll were in the Humboldt/Gibson zone yesterday running line to houses but mine had to be skipped because they said they would have to run it underground. I was wondering how long it would be before they do that?
4:51PM March 02, 2020
Sarah Williams
Hi, Allonah. Unfortunately, we cannot give you a firm answer on that at this time. The current weather conditions and saturated grounds are preventing us from being able run underground service drops in many areas. Crews are continuing to work as much as they can on other parts of the buildout, and running underground drops when permissible. The rain has had a large impact on what we can do right now, but we are continuing to work as quickly as possible.
10:58AM February 24, 2020
Linda Shumate
To the people in the Woodland Mills area I noticed you only like 93 more people. You need to note that Charter Spectrum is offered in several places in that area and it may be hard to convert people to drop their currant provider to go to Gibson Connect. Good luck!
9:46PM February 22, 2020
David Hendrix
I live in the Troy zone on Sublett Rd. The internet here is terrible. Will the Re Connect loan be used for this area?
10:00AM February 24, 2020
Sarah Williams
Hi, David. Funds from the ReConnect loan will be used to build parts of the Troy zone that are considered to have very limited access. The eligibility of areas in which we can utilize ReConnect loan funds comes from information that was provided from FCC map data. As the rules for the program were written, very limited access means areas that have connection speeds that are less than 10Mbps down and 1Mbps up. The areas are grouped according to US Census Blocks, which differ in both size and location. Gibson will use ReConnect loan funds to build the fiber network in eligible parts of the Troy zone, and we will build the other areas of the zone at the same time using other funding. In short, the Troy Zone will be constructed as one large project using multiple funding sources.
8:07AM February 21, 2020
Tim " Ozzy" Czernik
Sarah Williams - Thank YOU.
9:13PM February 18, 2020
Crissy Tucker
What about out in Brazil, TN? With my address I looked up it says it's not going to be available but I have heard different. I have WK&T and it sucks. Will y'all be able to get Gibson Connect out here on Gibson Wells Brazil Rd?
8:15AM February 19, 2020
Sarah Williams
Hi, Crissy. By law, we are able to service Gibson EMC members except those within the West Kentucky and Tennessee Telecommunications Cooperative area (in Tennessee). Tennessee law restricts our ability to serve these members. If your address falls within the WK&T service area, unfortunately we will not be able to provide Gibson Connect services at that location. If you would like, you can sign-up to be notified if there are any changes that take place to this law; to do this, simply search for your address again, and then submit the requested information that comes up when it states your address is not within the Gibson Connect service area. If you have any questions, please feel free to contact us at 731.562.6000. We appreciate your interest!
6:28PM February 11, 2020
Richard Tharpe
Just had an issue with our service repaired; same day we called back up to speed. So far gibson connect has been awesome and well worth the wait
8:24AM February 12, 2020
Sarah Williams
Hi, Richard. Thank you for your review. We appreciate your support of Gibson Connect and are pleased to be serving you!