Sarah Williams
Hi, Kristen. Once we have been notified that the splicing has been completed at your home, we will verify the light readings to make sure everything appears to be connected properly, and then one of our Gibson Connect team members will be calling you to schedule your installation. It should not be long before you are getting a call from us!
9:36PM July 22, 2020
Joshua Strauser
Woodland mills zone is as of now 5 sign-ups away from reaching goal. Approximately how long after reaching goal does build out and all take before we could expect to take advantage of the service?
Sarah Williams
Hi, Joshua. We plan to start Phase III with the Rutherford, Kenton and Newbern zones, but we expect to add more zones a little later, based on join.gibsonconnect.com registrations, as well as engineering and grant/loan requirements. With the Woodland Mills zone being well positioned to meet its goal soon, there is a good chance it will be included in the Phase III buildout. That decision will have to be approved by our Board of Trustees before anything firm is decided. We will continue to communicate to our members in this zone as updates become available. We understand this is a much-needed service and we are working to bring access to members as quickly as possible. Thank you for your continued support of Gibson Connect!
Sarah Williams
Hi, Ginger. Your address is a part of our Troy zone. We plan to start Phase III with the Rutherford, Kenton and Newbern zones, but we expect to add more zones a little later, based on join.gibsonconnect.com registrations, as well as engineering and grant/loan requirements. With the Troy zone now having met its goal, there is a good chance it will be included in the Phase III buildout. That decision will have to be approved by our Board of Trustees before anything firm is decided. We will continue to communicate to our members in the Troy zone as updates become available. We understand this is a much-needed service and we are working to bring access to members as quickly as possible. Thank you for your continued support of Gibson Connect!
6:35PM July 17, 2020
Macy Allison
Hello. When would my address start connections?
Sarah Williams
Hi, Macy. We have completed the engineering design, and have crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!
8:01AM July 17, 2020
mary newbill
Hi,
This is Mark Newbill 1516 mag duffy.
The cable was hit by the city where it goes to my underground service, and flattened and up till now had caused no issues, but this am the speed test was less than 15 with up of 4. its getting really slow compared to 80 when it was installed. sometimes it has no connectivity.
I know this is on a work order already, but I wanted to escalate the priority now that service is becoming erratic.
Sarah Williams
Hi, Mary. I have forwarded your message over to our Technical Support team, and will have them note your account and someone will be in touch with you. Thank you for being a Gibson Connect subscriber!
9:10PM July 16, 2020
susan haynes
i have already paid the $20.00 when i wanted to be on the list... i have to pay another $20.00??????
thank you
Susan Haynes
Rita Alexander
Hi, Susan. No; you will not need to pay another $20. In fact, once we get you connected, your $20 registration fee will be applied to your first Gibson Connect bill as a credit. Thank you for supporting Gibson Connect!
8:45AM July 15, 2020
Sarah WilliamsCampaign Owner
Hi, Chris. Connections should begin within the next week in the area. Gibson EMC line crews finished the construction that was taking place on the Bradford Highway late last week, and the Trenton Light and Water Department was finishing up their part, as well. Gibson Connect crews and contractors will be working to finish running any remaining fiber, and splicing, and we will be connecting members as quickly as possible. There are several members in this area that are still awaiting connection, but we will be scheduling them and installing as quickly as we can. We look forward to serving you, soon!
Sarah WilliamsCampaign Owner
Hi, Tim. I apologize for the delay in responding as I have been out of the office for a few days. I have checked your address and it has not yet been spliced. Crews are working as quickly as possible, and we anticipate connections to begin in the next couple of weeks. I do not have a specific timeframe on your home, but we will call you as soon as we have been notified that it is ready for installation. Thank you for your support of Gibson Connect!
Tim " Ozzy" CzernikCampaign Owner
THANK YOU, My WIFE & I are hoping to NOT HAVE TO pay the VERY HIGH monthly amount HUGHESNET charges! The SOONER WE can get GIBSON CONNECT... the GREATER WE'LL BE! (AND not be so BROKE LOL)
7:21PM July 09, 2020
Tim " Ozzy" Czernik
Hi, Sarah Williams
Well...I had $87.65 withdrawn from my bank for "HUGHESNET" .... VERY bad ISP! I was hoping the 3rd crew was as close behind as the 2nd was to the 1st. I'm a VERY POSITIVE "FAITHFUL" person, I'm envisioning the coming week, I want to cancel get even a PARTIAL refund (which WOULD BE about the monthly fee for GIBSON CONNECT). BOOM PAY HLF price3 for GREAT FIBER OPTIC service..."yes"?
Sarah WilliamsCampaign Owner
Hi, Teresa. We have completed the engineering design, and have a couple of crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!
Sarah WilliamsCampaign Owner
Hi, Timothy. Yes, you will receive a phone call at the number you listed with your registration once we are ready to perform your in-home install. If our team does not reach you via phone, they will also try to email you. We attempt to contact the member a few different times, in different ways to set up the installation. If you would like to verify your registration information, please give us a call at 731.562.6000 and we will be happy to make sure everything is up to date. Thank you for supporting Gibson Connect!
Timothy BallentineCampaign Owner
Thank you so much.
10:25AM July 04, 2020
Timothy Ballentine
Hello. Was wondering will we get a notice or phone call when they are ready to hook my house up. I just didn't know how that works. We have been waiting a long time on this and I sure don't want to miss them if we need to be here.
Sarah WilliamsCampaign Owner
Hi, Kristen. Crews in the Gadsden zone have progressed significantly in the last several weeks, and we anticipate to see connections beginning within the next week in the area. For your address specifically, I do not have a timeline or timeframe that we can provide you for your installation at this point. The crews are continuing to work on placing service drops, and yours is showing under construction, but not completed. You have an underground service, and due to the very large amounts of rain we have seen in the last two days, that could slow the completion of the drop just a little bit. Once your service drop has been completed, we still have to splice the fiber to get it ready for connection to the home. We understand this is a service that many members are in need of, and we are working as quickly as possible to provide it. Unexpected delays, such as the weather, continually play a role in our ability to construct a zone. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
Sarah WilliamsCampaign Owner
Hi, Richard. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Clarence Campbell Road and several others in the Trenton North zone feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.
RICHARD Denton
About when will Clarence Campbell road get house hook up. Lines are run to house and look to be hooked at pole. Like everyone just would like to have a about time.
Sarah WilliamsCampaign Owner
Hi, Jeff. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Vaughn’s Grove Road and several others feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.
Rita AlexanderCampaign Owner
Good morning, Bill. Newbern is part of Phase III. We’re continuing to use a combination approach that is member-, ReConnect loan- and grant-driven to determine the order of our buildout. The Obion zone will be built before the Newbern zone because we applied for and received a grant for the Obion area; and the grant has time limits that we must meet. Of the zones that reached their participation goals, we’ll be building these in the order the goals were met - first Rutherford, next Kenton and then Newbern. We will include additional zones in our Phase III buildout and plan to communicate details soon.
We are applying for and incorporating grants/loans that include time requirements in order to keep construction costs as low as possible and provide this essential service more affordably to you and our other members.
At this time, we expect that work will be completed for Newbern in 2021. As we know more about timing we’ll provide updates.
Thank you for your patience and for supporting Gibson Connect, Bill!
Bill Dycus
Rita Alexander, On May 23 I asked what zones would be included in the Phase 3 buildout. You replied " We'll know more about Phase III after the FCC meeting on June 9 and we will share that information with you then." Do you have an update for us in the Newbern zone?
Also, someone from the Obion zone asked on June 22 how long it would be until they got service. The response she got was "We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months." So if Obion is going to last zone in Phase 2, where does that leave Newbern? I could be mistaken, but I believe Newbern accomplished its goal before Obion. If you are not constructing in the order the zones accomplished their goals, what was the point in having all the zones competing against each other???
Sarah WilliamsCampaign Owner
Hi, Judy. We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
11:12AM July 26, 2020
Kristen Wood
Hello. The fiber has been run to our home and has been spliced. When can we expect to be online? Thank you!
8:23PM July 27, 2020
Kristen Wood
Great news! Thank you!
8:24AM July 27, 2020
Sarah Williams
Hi, Kristen. Once we have been notified that the splicing has been completed at your home, we will verify the light readings to make sure everything appears to be connected properly, and then one of our Gibson Connect team members will be calling you to schedule your installation. It should not be long before you are getting a call from us!
9:36PM July 22, 2020
Joshua Strauser
Woodland mills zone is as of now 5 sign-ups away from reaching goal. Approximately how long after reaching goal does build out and all take before we could expect to take advantage of the service?
8:35AM July 23, 2020
Sarah Williams
Hi, Joshua. We plan to start Phase III with the Rutherford, Kenton and Newbern zones, but we expect to add more zones a little later, based on join.gibsonconnect.com registrations, as well as engineering and grant/loan requirements. With the Woodland Mills zone being well positioned to meet its goal soon, there is a good chance it will be included in the Phase III buildout. That decision will have to be approved by our Board of Trustees before anything firm is decided. We will continue to communicate to our members in this zone as updates become available. We understand this is a much-needed service and we are working to bring access to members as quickly as possible. Thank you for your continued support of Gibson Connect!
6:52PM July 22, 2020
Tim " Ozzy" Czernik
:-(
9:55AM July 21, 2020
Ginger Ogden
How close are you to having my address ready?
11:58AM July 21, 2020
Sarah Williams
Hi, Ginger. Your address is a part of our Troy zone. We plan to start Phase III with the Rutherford, Kenton and Newbern zones, but we expect to add more zones a little later, based on join.gibsonconnect.com registrations, as well as engineering and grant/loan requirements. With the Troy zone now having met its goal, there is a good chance it will be included in the Phase III buildout. That decision will have to be approved by our Board of Trustees before anything firm is decided. We will continue to communicate to our members in the Troy zone as updates become available. We understand this is a much-needed service and we are working to bring access to members as quickly as possible. Thank you for your continued support of Gibson Connect!
6:35PM July 17, 2020
Macy Allison
Hello. When would my address start connections?
9:05AM July 20, 2020
Sarah Williams
Hi, Macy. We have completed the engineering design, and have crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!
8:01AM July 17, 2020
mary newbill
Hi, This is Mark Newbill 1516 mag duffy. The cable was hit by the city where it goes to my underground service, and flattened and up till now had caused no issues, but this am the speed test was less than 15 with up of 4. its getting really slow compared to 80 when it was installed. sometimes it has no connectivity. I know this is on a work order already, but I wanted to escalate the priority now that service is becoming erratic.
8:47AM July 17, 2020
Sarah Williams
Hi, Mary. I have forwarded your message over to our Technical Support team, and will have them note your account and someone will be in touch with you. Thank you for being a Gibson Connect subscriber!
9:10PM July 16, 2020
susan haynes
i have already paid the $20.00 when i wanted to be on the list... i have to pay another $20.00?????? thank you Susan Haynes
12:33AM July 17, 2020
Rita Alexander
Hi, Susan. No; you will not need to pay another $20. In fact, once we get you connected, your $20 registration fee will be applied to your first Gibson Connect bill as a credit. Thank you for supporting Gibson Connect!
8:45AM July 15, 2020
Sarah Williams Campaign Owner
Hi, Chris. Connections should begin within the next week in the area. Gibson EMC line crews finished the construction that was taking place on the Bradford Highway late last week, and the Trenton Light and Water Department was finishing up their part, as well. Gibson Connect crews and contractors will be working to finish running any remaining fiber, and splicing, and we will be connecting members as quickly as possible. There are several members in this area that are still awaiting connection, but we will be scheduling them and installing as quickly as we can. We look forward to serving you, soon!
9:15PM July 15, 2020
Chris Speer Campaign Owner
Thankyou
1:34AM July 15, 2020
Chris Speer
When is lake hays area gonna be done, I live on charlie lewis rd and we have wire to house but no box yet, timeline?
8:46AM July 14, 2020
Sarah Williams Campaign Owner
Hi, Tim. I apologize for the delay in responding as I have been out of the office for a few days. I have checked your address and it has not yet been spliced. Crews are working as quickly as possible, and we anticipate connections to begin in the next couple of weeks. I do not have a specific timeframe on your home, but we will call you as soon as we have been notified that it is ready for installation. Thank you for your support of Gibson Connect!
6:50AM July 15, 2020
Tim " Ozzy" Czernik Campaign Owner
THANK YOU, My WIFE & I are hoping to NOT HAVE TO pay the VERY HIGH monthly amount HUGHESNET charges! The SOONER WE can get GIBSON CONNECT... the GREATER WE'LL BE! (AND not be so BROKE LOL)
7:21PM July 09, 2020
Tim " Ozzy" Czernik
Hi, Sarah Williams Well...I had $87.65 withdrawn from my bank for "HUGHESNET" .... VERY bad ISP! I was hoping the 3rd crew was as close behind as the 2nd was to the 1st. I'm a VERY POSITIVE "FAITHFUL" person, I'm envisioning the coming week, I want to cancel get even a PARTIAL refund (which WOULD BE about the monthly fee for GIBSON CONNECT). BOOM PAY HLF price3 for GREAT FIBER OPTIC service..."yes"?
9:01AM July 07, 2020
Sarah Williams Campaign Owner
Hi, Teresa. We have completed the engineering design, and have a couple of crews that have begun placing main line fiber in the Hornbeak zone. There are still several steps that will have to take place before connections begin, but barring any unforeseen issues, we anticipate connections to begin in the fall. We understand the need for this service and are working hard to provide it as quickly as we can. Thank you for your support of Gibson Connect!
9:18PM July 06, 2020
Teresa Underwood
Hey, gibson connect. i’m located in the hornbeak zone i was wondering when that zone will be completed be able to be connect.
8:24AM July 06, 2020
Sarah Williams Campaign Owner
Hi, Timothy. Yes, you will receive a phone call at the number you listed with your registration once we are ready to perform your in-home install. If our team does not reach you via phone, they will also try to email you. We attempt to contact the member a few different times, in different ways to set up the installation. If you would like to verify your registration information, please give us a call at 731.562.6000 and we will be happy to make sure everything is up to date. Thank you for supporting Gibson Connect!
12:25PM July 06, 2020
Timothy Ballentine Campaign Owner
Thank you so much.
10:25AM July 04, 2020
Timothy Ballentine
Hello. Was wondering will we get a notice or phone call when they are ready to hook my house up. I just didn't know how that works. We have been waiting a long time on this and I sure don't want to miss them if we need to be here.
8:55AM July 02, 2020
Sarah Williams Campaign Owner
Hi, Kristen. Crews in the Gadsden zone have progressed significantly in the last several weeks, and we anticipate to see connections beginning within the next week in the area. For your address specifically, I do not have a timeline or timeframe that we can provide you for your installation at this point. The crews are continuing to work on placing service drops, and yours is showing under construction, but not completed. You have an underground service, and due to the very large amounts of rain we have seen in the last two days, that could slow the completion of the drop just a little bit. Once your service drop has been completed, we still have to splice the fiber to get it ready for connection to the home. We understand this is a service that many members are in need of, and we are working as quickly as possible to provide it. Unexpected delays, such as the weather, continually play a role in our ability to construct a zone. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
8:53AM July 02, 2020
Sarah Williams Campaign Owner
Hi, Richard. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Clarence Campbell Road and several others in the Trenton North zone feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.
11:59PM July 01, 2020
Kristen Wood
Hello. When will hook-ups in Gadsden begin? Thanks!
5:13PM July 01, 2020
RICHARD Denton
About when will Clarence Campbell road get house hook up. Lines are run to house and look to be hooked at pole. Like everyone just would like to have a about time.
4:51PM July 01, 2020
Sarah Williams Campaign Owner
Hi, Jeff. We anticipate to begin connections throughout this area in the next 4-5 weeks. Our Gibson EMC line crews are working to construct and change out a line on the Bradford Highway that Vaughn’s Grove Road and several others feed off of. The fiber crews cannot complete the remaining work in this area until the electric construction is completed. We understand this is a service that many of our members need, and we are working as quickly as we can to provide it. Please continue to be patient with us as we work to build the fiber network. We appreciate your support of Gibson Connect, and look forward to serving you, soon.
2:18PM July 01, 2020
Jeff Neisler
So I was told 2 months ago it would be 3 weeks until I got service, Vaughns Grove Rd. Trenton. Any update?
10:08AM June 29, 2020
Rita Alexander Campaign Owner
Good morning, Bill. Newbern is part of Phase III. We’re continuing to use a combination approach that is member-, ReConnect loan- and grant-driven to determine the order of our buildout. The Obion zone will be built before the Newbern zone because we applied for and received a grant for the Obion area; and the grant has time limits that we must meet. Of the zones that reached their participation goals, we’ll be building these in the order the goals were met - first Rutherford, next Kenton and then Newbern. We will include additional zones in our Phase III buildout and plan to communicate details soon. We are applying for and incorporating grants/loans that include time requirements in order to keep construction costs as low as possible and provide this essential service more affordably to you and our other members. At this time, we expect that work will be completed for Newbern in 2021. As we know more about timing we’ll provide updates. Thank you for your patience and for supporting Gibson Connect, Bill!
9:58PM June 28, 2020
Bill Dycus
Rita Alexander, On May 23 I asked what zones would be included in the Phase 3 buildout. You replied " We'll know more about Phase III after the FCC meeting on June 9 and we will share that information with you then." Do you have an update for us in the Newbern zone? Also, someone from the Obion zone asked on June 22 how long it would be until they got service. The response she got was "We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months." So if Obion is going to last zone in Phase 2, where does that leave Newbern? I could be mistaken, but I believe Newbern accomplished its goal before Obion. If you are not constructing in the order the zones accomplished their goals, what was the point in having all the zones competing against each other???
5:01PM June 22, 2020
Sarah Williams Campaign Owner
Hi, Judy. We have not yet started construction in the Obion zone. It will be the last zone constructed as a part of the Phase II buildout, and it will be late fall when that takes place. We are actively constructing in four other zones at the present time, and we will have crews begin work in Hornbeak, followed by Obion, in the coming months. Please continue to be patient with us as we work to bring this service to all of our eligible members. We appreciate your support of Gibson Connect, and look forward to serving you, soon!
3:42PM June 22, 2020
Chris Gray
How long until service is ready in Obion, TN