James Neal
For the TV service, what platform will GEC be using for content, i.e., a box? a smart TV/wi-fi enabled app? coaxial alone? Also, the drop to the house exterior will be fiber....from that point what will be used from there to the router/modem location inside the house? (I assume fiber)?? Looking to upgrade some TV's and whether should get "smart TV's" or not? Thank you.
Rita AlexanderCampaign Owner
Matthew, we do plan to offer a TV package and it can be bundled into one bill (with Internet and telephone). We will be doing some trials (a beta) in January and hope to be offering packages to you and our other members as early as February.
Matthew Williams
What is the latest on the TV package? Are there still plans to provide a TV package?
Would the TV/Internet be bundled together into 1 bill each month? Thanks
Jenni RachelsCampaign Owner
Hi, Fancher. As you may know, we unfortunately had some problems with our former engineering consulting firm. These problems led to delays with our contractors (construction, service drop and installation) and pushed us into a rainy fall. Ultimately, we had to change our engineering consultant. The good news is that we have now begun to move faster. We’re taking each feeder/circuit and starting at the substation, we are working our way through the engineering, construction, service drops and installations. In the Medina zone we are working from the Mt. Zion substation and we have 5 feeders/circuits (314, 324, 334, 344, and 354). We currently have most of the overhead completed and underground is under construction on feeder 314. We also have most of the overhead completed on feeders 324 and 334. Overhead work on feeder 344 in Medina has been completed, and installations are currently underway on feeder 354. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!
Jenni RachelsCampaign Owner
Hello, John. I can hardly wait to be connected too. We appreciate your willingness to help, but we will have to hook you up. You’re on feeder/circuit 344. At this point, we’ve done engineering and main line construction on your circuit.
With network experience, I’m sure you understand that weather is also a factor. This has slowed down our ability to do service drops for members who have underground electric service. We certainly want to be sure we take care of your and our other members’ property.
Also, our contractors have hired subcontracting work to help us make progress as quickly as possible.
You’re correct that we did purchase a division of Jones Telecommunications (LitePipe) and Tony Jones, former owner is now working for Gibson Connect serving business members.
If you’d like to speak with someone, please just call 855-4660 and ask for Jenni Lynn. I’ll take down your contact information and ask someone in the Gibson Connect operations group to give you a call.
Jenni RachelsCampaign Owner
Hi, Terry. I wish I could be more specific, but the answer is maybe. We have connected and continue to connect members in the Medina zone. Your feeder/circuit number is 314. At this point, we’ve done engineering and main line construction on your circuit. Weather permitting, we should begin service drops within two weeks.
While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow.
We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!
Jenni RachelsCampaign Owner
Hello, Guy. We have already done some work in the Dyer zone. Our process works like this: First, our engineering consultant creates prints following a main feeder from our substation to your home or business. Next, our construction contractor takes the prints and builds out the fiber system along the main feeder. Then, our service drop contractor puts in the service drop from the road/street to the exterior of your home/business. Generally, if electric is overhead, the fiber is overhead; if electric is underground, the fiber is underground. Finally, we contact you to schedule your home’s or business’s installation and our installation technicians (some Gibson Connect employees and some contractor employees) perform the installation.
Unfortunately, I cannot provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former engineering consultant and we don’t want to over-promise and under-deliver. We are doing aerial construction, but it will be a while before we begin installations in the Dyer zone. We will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. We appreciate your help in spreading the word. Please know that we are working diligently to you service as quickly as possible. It will be well worth the wait!
Jenni RachelsCampaign Owner
Hi, Jeff. I am sorry that you did not receive the email update. I looked up your email address on file and have resent it. Have a good weekend.
Jeff Walters
I would like to thank Gibson Connect and all the Contractors working hard to provide us with high speed fiber based internet. Our home installation was done Monday and so far everything has worked great....Thank you!!!!!!!
John Moore
I am wondering the same thing.... I have at least some networking experience. I've never worked on main lines like these, but I have worked in businesses with Fiber and Ethernet. If y'all can't connect to my house by the end of the year, could I try to do it myself? Also, who is the new contract workers that y'all have hired. I believe before that it was Jones Telecommunications was it not? Is there anyway that I could speak with the new workers?
Terry Tucker
I am wondering if getting connected in 2018 will happen? We have had our service loop hanging on the pole by the street for weeks. I see where some in Medina already have service.
Estimated timeframe for connections or trenching?
Guy Maxwell
Any update on Dyer construction would be appreciated. I know there has been a good bit of cable hanging going on. I have a coil of wire/cable hanging on a pole in front of my house. What does that mean as far as how close we are getting? In fact, lots of coils on lots of poles in front of houses. Still trying to get others to sign up (mainly in other areas now as most folks I know around here are in), but getting lots of wanting to wait till "they get someone actually on it" responses. Just thought of something...this could be a tremendous Christmas present from you guys if it works out. LOL!
Jenni RachelsCampaign Owner
Hi, Phillip. There will be no extra charge for the cable run to your house. Trenton North only needs 16 registrations to meet its goal! Please encourage your friends and neighbors to register!
Jenni RachelsCampaign Owner
Hi, Misty. We plan to begin construction in Samburg, Ridgely and Tiptonville this winter. We will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.
Jenni RachelsCampaign Owner
Hi, Timothy. We appreciate your enthusiasm, and we are ready to serve you, too! Gadsden has done very well, and as you mentioned, it needs less than fifty registrations to meet its goal. Please continue to encourage your friends and neighbors to register.
Jenni RachelsCampaign Owner
Hello, Larry. We will not begin work on Phase II zones until Phase I is complete. Once Phase II zones have been determined, we will be able to provide an estimated time frame. We appreciate your interest and look forward to serving you!
Jenni RachelsCampaign Owner
Hi, Julie. We are still working in your area, but I cannot provide an estimated installation date at this time. We do have the overhead cable hung, and we'll have a Gibson Connect representative call you once the service drop has been made. At that time, we'll schedule your in-home installation. Thank you for your support!
phillip lennox
was wondering i live in north trenton and when our goal is reached my house is roughly 200 yards off the road will i be charged extra for the cable run to mu house
Tim " Ozzy" Czernik
So, as of NOVEMBER 11, 2018 GADSDEN is 79% / need 49 more. I have been impatient ever since I signed up... BUT "PLEASE" EVEN a LITTLE good news would help." HELP ". Can ANYONE offer ENCOURAGING POSITIVE news?
7:47AM December 08, 2018
James Neal
For the TV service, what platform will GEC be using for content, i.e., a box? a smart TV/wi-fi enabled app? coaxial alone? Also, the drop to the house exterior will be fiber....from that point what will be used from there to the router/modem location inside the house? (I assume fiber)?? Looking to upgrade some TV's and whether should get "smart TV's" or not? Thank you.
4:13PM December 05, 2018
Rita Alexander Campaign Owner
Matthew, we do plan to offer a TV package and it can be bundled into one bill (with Internet and telephone). We will be doing some trials (a beta) in January and hope to be offering packages to you and our other members as early as February.
10:58AM December 05, 2018
Matthew Williams
What is the latest on the TV package? Are there still plans to provide a TV package? Would the TV/Internet be bundled together into 1 bill each month? Thanks
2:11PM November 30, 2018
Jenni Rachels Campaign Owner
Hi, Fancher. As you may know, we unfortunately had some problems with our former engineering consulting firm. These problems led to delays with our contractors (construction, service drop and installation) and pushed us into a rainy fall. Ultimately, we had to change our engineering consultant. The good news is that we have now begun to move faster. We’re taking each feeder/circuit and starting at the substation, we are working our way through the engineering, construction, service drops and installations. In the Medina zone we are working from the Mt. Zion substation and we have 5 feeders/circuits (314, 324, 334, 344, and 354). We currently have most of the overhead completed and underground is under construction on feeder 314. We also have most of the overhead completed on feeders 324 and 334. Overhead work on feeder 344 in Medina has been completed, and installations are currently underway on feeder 354. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!
1:52PM November 30, 2018
Jenni Rachels Campaign Owner
Hello, John. I can hardly wait to be connected too. We appreciate your willingness to help, but we will have to hook you up. You’re on feeder/circuit 344. At this point, we’ve done engineering and main line construction on your circuit. With network experience, I’m sure you understand that weather is also a factor. This has slowed down our ability to do service drops for members who have underground electric service. We certainly want to be sure we take care of your and our other members’ property. Also, our contractors have hired subcontracting work to help us make progress as quickly as possible. You’re correct that we did purchase a division of Jones Telecommunications (LitePipe) and Tony Jones, former owner is now working for Gibson Connect serving business members. If you’d like to speak with someone, please just call 855-4660 and ask for Jenni Lynn. I’ll take down your contact information and ask someone in the Gibson Connect operations group to give you a call.
1:40PM November 30, 2018
Jenni Rachels Campaign Owner
Hi, Terry. I wish I could be more specific, but the answer is maybe. We have connected and continue to connect members in the Medina zone. Your feeder/circuit number is 314. At this point, we’ve done engineering and main line construction on your circuit. Weather permitting, we should begin service drops within two weeks. While we are trying to complete each phase of the build in each circuit, weather is also a factor. For example, if a member’s service drop (from street/road to home/business) is underground, we are only able to proceed when the weather and ground conditions allow. We will call you to schedule an in-home evaluation when your home is ready to be connected. Please know that we’re working to get you connected as quickly as possible. We appreciate your patience and look forward to serving you!
12:44PM November 30, 2018
Larry Ahlquist
When are the drop contractors going to start in Turner estates , Three way ?
11:57AM November 30, 2018
Jenni Rachels Campaign Owner
Hello, Guy. We have already done some work in the Dyer zone. Our process works like this: First, our engineering consultant creates prints following a main feeder from our substation to your home or business. Next, our construction contractor takes the prints and builds out the fiber system along the main feeder. Then, our service drop contractor puts in the service drop from the road/street to the exterior of your home/business. Generally, if electric is overhead, the fiber is overhead; if electric is underground, the fiber is underground. Finally, we contact you to schedule your home’s or business’s installation and our installation technicians (some Gibson Connect employees and some contractor employees) perform the installation. Unfortunately, I cannot provide specifics about when we’ll be able to get service to you. As you’re probably aware, we’ve had some delays due to problems with a former engineering consultant and we don’t want to over-promise and under-deliver. We are doing aerial construction, but it will be a while before we begin installations in the Dyer zone. We will contact you as soon as your home is ready for installation. We also will share more detailed information as we get it. We appreciate your help in spreading the word. Please know that we are working diligently to you service as quickly as possible. It will be well worth the wait!
11:49AM November 30, 2018
Jenni Rachels Campaign Owner
Hi, Jeff. I am sorry that you did not receive the email update. I looked up your email address on file and have resent it. Have a good weekend.
8:09AM November 30, 2018
Charles Coplin
When will Dyer start to install?
7:18PM November 28, 2018
Jeff Walters
I would like to thank Gibson Connect and all the Contractors working hard to provide us with high speed fiber based internet. Our home installation was done Monday and so far everything has worked great....Thank you!!!!!!!
2:01PM November 27, 2018
John Moore
I am wondering the same thing.... I have at least some networking experience. I've never worked on main lines like these, but I have worked in businesses with Fiber and Ethernet. If y'all can't connect to my house by the end of the year, could I try to do it myself? Also, who is the new contract workers that y'all have hired. I believe before that it was Jones Telecommunications was it not? Is there anyway that I could speak with the new workers?
4:46PM November 26, 2018
Terry Tucker
I am wondering if getting connected in 2018 will happen? We have had our service loop hanging on the pole by the street for weeks. I see where some in Medina already have service. Estimated timeframe for connections or trenching?
10:23AM November 23, 2018
Fancher Sargent
Any update on when they will be connecting homes down Baker's Chapel Rd? :)
8:46AM November 23, 2018
Guy Maxwell
Any update on Dyer construction would be appreciated. I know there has been a good bit of cable hanging going on. I have a coil of wire/cable hanging on a pole in front of my house. What does that mean as far as how close we are getting? In fact, lots of coils on lots of poles in front of houses. Still trying to get others to sign up (mainly in other areas now as most folks I know around here are in), but getting lots of wanting to wait till "they get someone actually on it" responses. Just thought of something...this could be a tremendous Christmas present from you guys if it works out. LOL!
6:45PM November 21, 2018
Jeff Schultz
Jenni, no I have not received an email per your response on 11/9, to my questions. If I could get that, it would be great
9:23AM November 21, 2018
Jenni Rachels Campaign Owner
Hi, Phillip. There will be no extra charge for the cable run to your house. Trenton North only needs 16 registrations to meet its goal! Please encourage your friends and neighbors to register!
9:21AM November 21, 2018
Jenni Rachels Campaign Owner
Hi, Misty. We plan to begin construction in Samburg, Ridgely and Tiptonville this winter. We will share more detailed information as we get it. We appreciate your patience. Please know that we are working diligently to get you service as quickly as possible. It will be well worth the wait.
9:18AM November 21, 2018
Jenni Rachels Campaign Owner
Hi, Timothy. We appreciate your enthusiasm, and we are ready to serve you, too! Gadsden has done very well, and as you mentioned, it needs less than fifty registrations to meet its goal. Please continue to encourage your friends and neighbors to register.
9:08AM November 21, 2018
Jenni Rachels Campaign Owner
Hello, Larry. We will not begin work on Phase II zones until Phase I is complete. Once Phase II zones have been determined, we will be able to provide an estimated time frame. We appreciate your interest and look forward to serving you!
9:04AM November 21, 2018
Jenni Rachels Campaign Owner
Hi, Julie. We are still working in your area, but I cannot provide an estimated installation date at this time. We do have the overhead cable hung, and we'll have a Gibson Connect representative call you once the service drop has been made. At that time, we'll schedule your in-home installation. Thank you for your support!
9:40AM November 20, 2018
phillip lennox
was wondering i live in north trenton and when our goal is reached my house is roughly 200 yards off the road will i be charged extra for the cable run to mu house
5:41PM November 15, 2018
Misty Barker
Any news on tiptonville?
7:00PM November 12, 2018
Tim " Ozzy" Czernik
So, as of NOVEMBER 11, 2018 GADSDEN is 79% / need 49 more. I have been impatient ever since I signed up... BUT "PLEASE" EVEN a LITTLE good news would help." HELP ". Can ANYONE offer ENCOURAGING POSITIVE news?
1:04PM November 12, 2018
Larry VanDerRoest
When will construction start for Trenton south