Patrick Ramage
I've been having issues with the provided router and would like to use my pre-existing router. What is necessary for me to accomplish this? I've attempted to replace the provided unit and was unable to obtain a DHCP lease. Would it be possible to replace the GPON, too, with an appropriate SFP module in an available port?
Patrick Ramage
Hey, Sarah! Thanks for having me! Taylor has been both helpful and informative. I appreciate both of you for getting me sorted so quickly.
2:26PM March 16, 2021
Sarah Williams
Hi, Patrick. We would be happy to try and see if you can use your own router. I will forward your question over to one of our technical support team members, and have him reach out to you. He will be able to provide you with answers to those questions. Thank you for being a Gibson Connect subscriber!
4:09PM March 13, 2021
Jennifer Campbell
I am curious to why the woodland mills area is being connected prior to the newbern area when newbern reached their goal 3 months prior to woodland mills ? Any update on when newbern will be connected ? The estimate was by summer/fall of this year yet it states that it has not yet been initiated ?
Sarah Williams
Hi, Jennifer. Yours is a good question. We are applying for grants at every opportunity to hold down the cost of the buildout for you and our other member-owners. We received a grant for the Woodland Mills area that required us to complete that work by a certain date. We know that you need our service and we expect the Newbern zone to be under construction by the beginning of July. Please keep in mind that there are variables like weather and staffing issues that could delay us, but we provide this essential service to you as quickly as we can. We are sorry for the wait and we look forward to serving you!
8:39AM March 09, 2021
Ricky Horton
I am curious what is the status on Walter Whipple Rd. It appears that my neighbors three houses up the road are connected. I thought we were supposed to be connected before the end of 2020 under the grant for the Woodland Mills Zone? There were people running around here like crazy in October, November, and December. I haven't seen a truck around here in several weeks. What is the deal? Why am I not hooked up?
Sarah Williams
Hey Ricky. I wanted to let you know that your home is ready to be connected, and our technical support team will be reaching out to you very soon. They will attempt to leave you a voicemail if possible, as well as text and email you. If you do not receive anything in the next couple of days, please give us a call at 731.562.6001 and someone will be able to take care of that for you!
9:38AM March 09, 2021
Sarah Williams
Hi, Ricky. I have forwarded your address to our management team and asked them to provide an update. If you will bear with us while we figure out what is going on with the address, I will provide you with an update as soon as possible. Thank you for your support of Gibson Connect!
9:26PM February 23, 2021
Ken Morris
I seen in the updates section that an email update was sent out the morning of Feb 15th. I looked and did not receive an email. That email may have been for specific zones? Could you clarify this for me please? Thanks
Sarah Williams
Hi, Ken. We did send out an update, and it was to several different zone, including ones that we have already completed. If you would give us a call at 731.855.4660 and ask to speak with me, I will be happy to verify your information and where that email was sent. If we need to update your contact information, we can do that as well. Thank you for your support of Gibson Connect!
12:33PM February 23, 2021
Rickey Smith
Will all tablets connect to your wifi or what are your wifi specs ? for instance Wi-Fi 802.11 a/b/g/n/ac
Sarah Williams
Hi, Rickey. Yes, most tablets should connect to our internet wirelessly. If you are having issues with a connection, or would like specifics about the internet connection, please contact our technical support team at 731.562.6001. Thank you for your support of Gibson Connect!
9:41AM February 09, 2021
Dennis Belt
Is there anything being done in Rives yet?
Sarah Williams
Hi, Dennis. The Union City/Rives zone has not yet reached its goal, so construction has not yet begun in this area. Currently, the zone is at 78% of its goal, with 96 more registrants needed. We ultimately plan to offer this service to all of our eligible members, but we are allowing them to help drive the order of the buildout by signing up and meeting their goals. In addition to this, we are applying for grants to help keep costs down for our members. You can check your zones status at any time by vising the "Zones" tab on this site. Thank you for your support of Gibson Connect!
4:36PM February 08, 2021
LISA OR JEFF JOHNSON
How do you change the internet/ wifi password you were assigned? in case you feel its been hacked? Do you have to call in? or can you do it yourself?
Rita Alexander
Hi, Lisa or Jeff. I have asked one of our tech support staff members to reach out to you. Tammy will try to call you soon. If you miss her call, please call her at 731-562-6001. She will be happy to help. Have a good night!
4:38PM February 08, 2021
LISA OR JEFF JOHNSON
sure didn't mean to enter that so many times.. sorry.
3:19PM February 08, 2021
Ken Morris
I am also curious about the time-line for the Troy zone. I completely understand the reason behind the participation goals and using that as a guide to decide the order of build-outs. It appears that most zones have reached the goals needed and those zone that have not yet reached the goal are very close to doing so. I signed up for this back in 2017 and I had hoped that by now we would be much closer to having this service than we are. Troy reached its goal in July of 2020, same time as Woodland Mills - but Woodland Mills zone is nearing completion and Troy zone (according to this website) hasn't even been scheduled for engineering yet. I understand this is a MAJOR project and very expensive I am sure. I am no rocket scientist, but in my feeble opinion - the faster folks are hooked up, the faster Gibson Connect can start getting a return on the investment. I also fully believe that once service is available in an area, households that might not have signed up for the service initially will get on board with the service from Gibson Connect and therefore boost the investment return. My point being - maybe additional contractors to get this completed faster could not only get the build-out done, but allow Gibson Connect to start recouping costs faster.
Rita Alexander
Hi, Ken. We plan to begin work in the Troy Zone early fall. As we pass homes and businesses we will connect them. We expect to have registered members connected by late spring of 2022.
We have applied for available grants to help hold down the cost of the fiber network buildout. We were awarded a grant for the Woodland Mills area that required it be completed before the end of 2020. We did bring in extra contractors to help with this work.
In fact, we regularly bring in additional contractors as personnel and materials are available. However, we only want to bring in contractors that will do quality work.
We agree that it is to everyone’s advantage that we complete the buildout and provide this important service as quickly as possible. Please know that we are doing our absolute best to push the project forward. Please continue to be patient; it will be well worth the wait.
Sarah Williams
Hi, Debra. At this time, we plan to begin construction in the Troy zone in the early fall, with connections completed by the spring of 2022. Please keep in mind, however, that the weather, the pandemic, and other factors could cause delays. We are working as quickly as possible to bring this service to all of our eligible members. Thank you for your support of Gibson Connect!
1:45PM February 04, 2021
Bill Dycus
Sarah,
Thanks for the reply, but is it possible to tell the Newbern registrants some sort estimated timetable for the Newbern zone? Surely we are not looking at mid-2023......you may have run my line 6 feet underground if that's the case.
Joseph Smith
The timeline seems to be getting pushed back ( obviously a lot of things factor into that) . I was originally told that Newbern would be installed in the fall of this year. That was just a month or two ago. Now they're saying end of year. Looks like it's going to be a while. And it does seem newbern got jumped on the priority list (I'm sure a lot of factors there as well).
Not complaining just speculating and dreaming of one day having modern internet.....
2:08PM February 04, 2021
Rita Alexander
Hi, Bill, we're working on an email update to you and our other registrants. Our plan, if all goes well, is to get Newbern connected by the end of this year or the first part of 2022. Please keep in mind, however, that the weather, the pandemic, and other factors could cause delays. We are moving as quickly as we can, so please continue to be patient with us. You will love the service when we can get you connected.
12:58AM February 04, 2021
Bill Dycus
I have noticed that some zones that finished their registrations after Newbern are getting service before Newbern. So where exactly does Newbern fall in the line? We can't assume that just because we fall next in line on the list that we will be next to get service, right? Just trying to figure out where we stand.....
Sarah Williams
First, thank you for registering for Gibson Connect’s service and for your question. The order in which zones meet their participation goals is still important to the order of our broadband buildout, but there are other factors, such as grant requirements, as well as engineering considerations and available resources that also are influencing the order of construction.
We are aggressively applying for grants at every opportunity to help hold down our costs. The buildout is an enormous, time-intensive and costly project, so we are taking advantage of every option available to control our costs and build our broadband network as affordably as possible. These grants have various requirements including time frames within which certain areas must be built. Also, there are engineering and resource considerations that can affect the order of our build. We are managing all of these pieces of the puzzle to most economically and efficiently complete the fiber network buildout.
Ultimately, we plan to provide access to all our members who are eligible. At this point, our best estimate for completion is mid-2023; but we know that you and our other members need this essential service ASAP and we are pushing the project forward as fast as we can. We are working on updates to our registrants now and will provide you with more information soon. Please watch your email for the update. Thank you for your continued support of Gibson Connect!
9:02AM February 01, 2021
Brittany Riddick
I live in three way and reached out a couple weeks ago and told someone would be getting in touch with me but I still haven’t heard anything. Can someone please contact me on when I’ll be receiving service.
Nick Gutierrez
Hi, Brittany. We apologize for the delay in our team's response. Due to inclement weather, we had to postpone splicing in your area. Our crew should be there very soon to splice the fiber. After this, we will call you to schedule a home installation. We appreciate your patience and your support for Gibson Connect!
6:20PM January 31, 2021
Kevin Johnson
I live in Rives and I was wondering when the internet will be avaialbe in my subdivision?
Nick Gutierrez
Hi, Kevin. After reviewing your account, you are considered to be apart of the Troy zone. Please be on the lookout for your emails because we will be sending out an update on Troy and other zones soon. We appreciate your support of Gibson Connect!
3:15PM January 26, 2021
Shannon McGee
I'm outside Woodland Mills toward Hickman and my neighbor is already hooked up, so I was wondering how long it would be before mine is hooked up? They already got a light signal reading so I'm waiting for the next step!
Sarah Williams
Hi, Shannon. I do see that we have received the light reading for you location, so you are ready to be connected! Our team has been working as quickly as possible to get those calls out, but it usually takes a few days after it has been turned into us to get the install scheduled. If you would like to call in and try to go ahead to get on the schedule knowing that you are ready, please call 731.562.6001 and one of our team members will be glad to get that pulled in and ready. Thank you for being a Gibson Connect supporter!
11:47PM January 21, 2021
Joshua Rubeck
Will Hickman Ky be covered and if so what parts will you be building in to?
Sarah Williams
Hi, Josh. Yes, we will be building in Hickman. Any Gibson EMC member who receives their electric service from us is eligible for Gibson Connect services. If you receive your service from another provider, unfortunately, you would not be eligible. You can check your specific address by using the address box to the right. This will allow you register for services if you are eligible. Thank you for your interest in Gibson Connect!
8:23PM January 19, 2021
Brian and Stepene Sorrell
If someone has internet service that they are pleased with can they just get TV service? And also would like to know how many TV's can be hooked up and can each TV watch a different channel.
Nick Gutierrez
Hello, Sorrell family. Sorry to inform you, but you must be a member of Gibson Connect's internet service in order to utilize our TV services. You may connect as many TVs as you would like but you can only stream up to 5 devices at once (different channels included). For more information on our services, please visit www.gibsonconnect.com/residential.
11:33PM January 16, 2021
ASHLEY PAYNE
Can I please get an update for Troy as I know there are some parts of Troy getting hooked up now, but I was told they are considered the Obion zone. Every road around my house has wires ran to the poles in areas where they are able to get internet through another company whereas I have no access at all at my house. Any update would be appreciated Thanks!
Nick Gutierrez
Hi, Ashley. Please be on the lookout for your emails because we will be sending out an update on Troy and other zones soon. We appreciate your support of Gibson Connect!
6:16AM January 16, 2021
Chuck Baringer
We signed up in 2016 and live in Clinton area near Oakton any word when services will be come available?
Nick Gutierrez
Hi, Chuck. At this time, our best estimate for when we expect to begin working in the Clinton zone is this spring. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect, and look forward to serving you!
12:00PM January 15, 2021
Brittany Riddick
Hi I live in three way and signed up for service back in December. I’ve paid the fee but haven’t heard anything back. I’ve emailed twice. Still nothing. Can I can an update on time of installation, if it’s availablE
Nick Gutierrez
Hi, Brittany. Due to the recent weather, we have experienced a delay in the Three Way area. I have contacted our Gibson Connect technician supervisor and they will begin the process of getting you connected in the next few weeks. We appreciate your support of Gibson Connect, and look forward to serving you!
12:47PM January 14, 2021
Darius Armstrong
Bells zone will be this spring or next spring 2022?
Nick Gutierrez
Hi, Darius. Our best estimation for the Bells zone is spring of 2022. Thank you for your support of Gibson Connect!
10:55AM January 14, 2021
Brittany Riddick
Hi I live in three way and signed up for service back in December. I’ve paid the fee but haven’t heard anything back. I’ve emailed twice. Still nothing. Can I can an update on time of installation, if it’s available
Nick Gutierrez
Hello, Darius. We have started construction in the Rutherford zone. We still have a lot of work to do before we begin connections, and crews are working in a couple of other zones at the same time. We hope to have the majority of the Rutherford zone connected by this summer. We appreciate your support of Gibson Connect, and look forward to serving you!
Nick Gutierrez
Hi, Darius. The Bells zone is the most recent to reach its participation goal. At this time, our best estimate for when we expect to begin connecting members in the Bells zone is spring of next year. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect and look forward to serving you!
4:54PM January 10, 2021
Bill Dycus
I realize this is a sensitive topic to be discussing but, with regards to the latest political climate in our country, what will be Gibson Connect's policy toward censoring conservative apps and websites such as Parler, etc. Thanks.
Nick Gutierrez
Hi, Bill. Gibson Connect does not control applications used on our network or what content customers access and we have no plans to do so. However, we cannot control what our upstream wholesale internet providers do and we must comply with federal and state law. Related to your question, Gibson Connect will soon roll out tools such as parental controls that will enable individual users to monitor or control content at their own home or business. Thank you for your support of Gibson Connect.
Nick Gutierrez
Hi, Aaron. Please keep an eye on your emails because we will be sending out an update on Troy and other zones soon. Thank you for your support of Gibson Connect!
2:06PM January 08, 2021
Kevin McCoy
They are working their way through Troy now! My parents just had their internet installed yesterday and they live on the southwest side of Troy. The installers told them it should take about a week or two to make their way over to where we are, edge of Troy/Rives on the southeast side.
12:33PM March 16, 2021
Patrick Ramage
I've been having issues with the provided router and would like to use my pre-existing router. What is necessary for me to accomplish this? I've attempted to replace the provided unit and was unable to obtain a DHCP lease. Would it be possible to replace the GPON, too, with an appropriate SFP module in an available port?
3:25PM March 17, 2021
Patrick Ramage
Hey, Sarah! Thanks for having me! Taylor has been both helpful and informative. I appreciate both of you for getting me sorted so quickly.
2:26PM March 16, 2021
Sarah Williams
Hi, Patrick. We would be happy to try and see if you can use your own router. I will forward your question over to one of our technical support team members, and have him reach out to you. He will be able to provide you with answers to those questions. Thank you for being a Gibson Connect subscriber!
4:09PM March 13, 2021
Jennifer Campbell
I am curious to why the woodland mills area is being connected prior to the newbern area when newbern reached their goal 3 months prior to woodland mills ? Any update on when newbern will be connected ? The estimate was by summer/fall of this year yet it states that it has not yet been initiated ?
12:54PM March 15, 2021
Sarah Williams
Hi, Jennifer. Yours is a good question. We are applying for grants at every opportunity to hold down the cost of the buildout for you and our other member-owners. We received a grant for the Woodland Mills area that required us to complete that work by a certain date. We know that you need our service and we expect the Newbern zone to be under construction by the beginning of July. Please keep in mind that there are variables like weather and staffing issues that could delay us, but we provide this essential service to you as quickly as we can. We are sorry for the wait and we look forward to serving you!
8:39AM March 09, 2021
Ricky Horton
I am curious what is the status on Walter Whipple Rd. It appears that my neighbors three houses up the road are connected. I thought we were supposed to be connected before the end of 2020 under the grant for the Woodland Mills Zone? There were people running around here like crazy in October, November, and December. I haven't seen a truck around here in several weeks. What is the deal? Why am I not hooked up?
3:38PM March 11, 2021
Sarah Williams
Hey Ricky. I wanted to let you know that your home is ready to be connected, and our technical support team will be reaching out to you very soon. They will attempt to leave you a voicemail if possible, as well as text and email you. If you do not receive anything in the next couple of days, please give us a call at 731.562.6001 and someone will be able to take care of that for you!
9:38AM March 09, 2021
Sarah Williams
Hi, Ricky. I have forwarded your address to our management team and asked them to provide an update. If you will bear with us while we figure out what is going on with the address, I will provide you with an update as soon as possible. Thank you for your support of Gibson Connect!
9:26PM February 23, 2021
Ken Morris
I seen in the updates section that an email update was sent out the morning of Feb 15th. I looked and did not receive an email. That email may have been for specific zones? Could you clarify this for me please? Thanks
8:20AM February 24, 2021
Sarah Williams
Hi, Ken. We did send out an update, and it was to several different zone, including ones that we have already completed. If you would give us a call at 731.855.4660 and ask to speak with me, I will be happy to verify your information and where that email was sent. If we need to update your contact information, we can do that as well. Thank you for your support of Gibson Connect!
12:33PM February 23, 2021
Rickey Smith
Will all tablets connect to your wifi or what are your wifi specs ? for instance Wi-Fi 802.11 a/b/g/n/ac
1:58PM February 23, 2021
Sarah Williams
Hi, Rickey. Yes, most tablets should connect to our internet wirelessly. If you are having issues with a connection, or would like specifics about the internet connection, please contact our technical support team at 731.562.6001. Thank you for your support of Gibson Connect!
9:41AM February 09, 2021
Dennis Belt
Is there anything being done in Rives yet?
12:27PM February 09, 2021
Sarah Williams
Hi, Dennis. The Union City/Rives zone has not yet reached its goal, so construction has not yet begun in this area. Currently, the zone is at 78% of its goal, with 96 more registrants needed. We ultimately plan to offer this service to all of our eligible members, but we are allowing them to help drive the order of the buildout by signing up and meeting their goals. In addition to this, we are applying for grants to help keep costs down for our members. You can check your zones status at any time by vising the "Zones" tab on this site. Thank you for your support of Gibson Connect!
4:36PM February 08, 2021
LISA OR JEFF JOHNSON
How do you change the internet/ wifi password you were assigned? in case you feel its been hacked? Do you have to call in? or can you do it yourself?
5:51PM February 08, 2021
Rita Alexander
Hi, Lisa or Jeff. I have asked one of our tech support staff members to reach out to you. Tammy will try to call you soon. If you miss her call, please call her at 731-562-6001. She will be happy to help. Have a good night!
4:38PM February 08, 2021
LISA OR JEFF JOHNSON
sure didn't mean to enter that so many times.. sorry.
3:19PM February 08, 2021
Ken Morris
I am also curious about the time-line for the Troy zone. I completely understand the reason behind the participation goals and using that as a guide to decide the order of build-outs. It appears that most zones have reached the goals needed and those zone that have not yet reached the goal are very close to doing so. I signed up for this back in 2017 and I had hoped that by now we would be much closer to having this service than we are. Troy reached its goal in July of 2020, same time as Woodland Mills - but Woodland Mills zone is nearing completion and Troy zone (according to this website) hasn't even been scheduled for engineering yet. I understand this is a MAJOR project and very expensive I am sure. I am no rocket scientist, but in my feeble opinion - the faster folks are hooked up, the faster Gibson Connect can start getting a return on the investment. I also fully believe that once service is available in an area, households that might not have signed up for the service initially will get on board with the service from Gibson Connect and therefore boost the investment return. My point being - maybe additional contractors to get this completed faster could not only get the build-out done, but allow Gibson Connect to start recouping costs faster.
5:25PM February 08, 2021
Rita Alexander
Hi, Ken. We plan to begin work in the Troy Zone early fall. As we pass homes and businesses we will connect them. We expect to have registered members connected by late spring of 2022. We have applied for available grants to help hold down the cost of the fiber network buildout. We were awarded a grant for the Woodland Mills area that required it be completed before the end of 2020. We did bring in extra contractors to help with this work. In fact, we regularly bring in additional contractors as personnel and materials are available. However, we only want to bring in contractors that will do quality work. We agree that it is to everyone’s advantage that we complete the buildout and provide this important service as quickly as possible. Please know that we are doing our absolute best to push the project forward. Please continue to be patient; it will be well worth the wait.
9:54AM February 08, 2021
Debra Fowlkes
Do you know the timetable for troy?
8:52AM February 09, 2021
Sarah Williams
Hi, Debra. At this time, we plan to begin construction in the Troy zone in the early fall, with connections completed by the spring of 2022. Please keep in mind, however, that the weather, the pandemic, and other factors could cause delays. We are working as quickly as possible to bring this service to all of our eligible members. Thank you for your support of Gibson Connect!
1:45PM February 04, 2021
Bill Dycus
Sarah, Thanks for the reply, but is it possible to tell the Newbern registrants some sort estimated timetable for the Newbern zone? Surely we are not looking at mid-2023......you may have run my line 6 feet underground if that's the case.
8:01AM February 05, 2021
Joseph Smith
The timeline seems to be getting pushed back ( obviously a lot of things factor into that) . I was originally told that Newbern would be installed in the fall of this year. That was just a month or two ago. Now they're saying end of year. Looks like it's going to be a while. And it does seem newbern got jumped on the priority list (I'm sure a lot of factors there as well). Not complaining just speculating and dreaming of one day having modern internet.....
2:08PM February 04, 2021
Rita Alexander
Hi, Bill, we're working on an email update to you and our other registrants. Our plan, if all goes well, is to get Newbern connected by the end of this year or the first part of 2022. Please keep in mind, however, that the weather, the pandemic, and other factors could cause delays. We are moving as quickly as we can, so please continue to be patient with us. You will love the service when we can get you connected.
12:58AM February 04, 2021
Bill Dycus
I have noticed that some zones that finished their registrations after Newbern are getting service before Newbern. So where exactly does Newbern fall in the line? We can't assume that just because we fall next in line on the list that we will be next to get service, right? Just trying to figure out where we stand.....
9:57AM February 04, 2021
Sarah Williams
First, thank you for registering for Gibson Connect’s service and for your question. The order in which zones meet their participation goals is still important to the order of our broadband buildout, but there are other factors, such as grant requirements, as well as engineering considerations and available resources that also are influencing the order of construction. We are aggressively applying for grants at every opportunity to help hold down our costs. The buildout is an enormous, time-intensive and costly project, so we are taking advantage of every option available to control our costs and build our broadband network as affordably as possible. These grants have various requirements including time frames within which certain areas must be built. Also, there are engineering and resource considerations that can affect the order of our build. We are managing all of these pieces of the puzzle to most economically and efficiently complete the fiber network buildout. Ultimately, we plan to provide access to all our members who are eligible. At this point, our best estimate for completion is mid-2023; but we know that you and our other members need this essential service ASAP and we are pushing the project forward as fast as we can. We are working on updates to our registrants now and will provide you with more information soon. Please watch your email for the update. Thank you for your continued support of Gibson Connect!
9:02AM February 01, 2021
Brittany Riddick
I live in three way and reached out a couple weeks ago and told someone would be getting in touch with me but I still haven’t heard anything. Can someone please contact me on when I’ll be receiving service.
10:46AM February 01, 2021
Nick Gutierrez
Hi, Brittany. We apologize for the delay in our team's response. Due to inclement weather, we had to postpone splicing in your area. Our crew should be there very soon to splice the fiber. After this, we will call you to schedule a home installation. We appreciate your patience and your support for Gibson Connect!
6:20PM January 31, 2021
Kevin Johnson
I live in Rives and I was wondering when the internet will be avaialbe in my subdivision?
11:27AM February 01, 2021
Nick Gutierrez
Hi, Kevin. After reviewing your account, you are considered to be apart of the Troy zone. Please be on the lookout for your emails because we will be sending out an update on Troy and other zones soon. We appreciate your support of Gibson Connect!
3:15PM January 26, 2021
Shannon McGee
I'm outside Woodland Mills toward Hickman and my neighbor is already hooked up, so I was wondering how long it would be before mine is hooked up? They already got a light signal reading so I'm waiting for the next step!
8:38AM January 27, 2021
Sarah Williams
Hi, Shannon. I do see that we have received the light reading for you location, so you are ready to be connected! Our team has been working as quickly as possible to get those calls out, but it usually takes a few days after it has been turned into us to get the install scheduled. If you would like to call in and try to go ahead to get on the schedule knowing that you are ready, please call 731.562.6001 and one of our team members will be glad to get that pulled in and ready. Thank you for being a Gibson Connect supporter!
11:47PM January 21, 2021
Joshua Rubeck
Will Hickman Ky be covered and if so what parts will you be building in to?
10:05AM January 25, 2021
Sarah Williams
Hi, Josh. Yes, we will be building in Hickman. Any Gibson EMC member who receives their electric service from us is eligible for Gibson Connect services. If you receive your service from another provider, unfortunately, you would not be eligible. You can check your specific address by using the address box to the right. This will allow you register for services if you are eligible. Thank you for your interest in Gibson Connect!
8:23PM January 19, 2021
Brian and Stepene Sorrell
If someone has internet service that they are pleased with can they just get TV service? And also would like to know how many TV's can be hooked up and can each TV watch a different channel.
12:04PM January 20, 2021
Nick Gutierrez
Hello, Sorrell family. Sorry to inform you, but you must be a member of Gibson Connect's internet service in order to utilize our TV services. You may connect as many TVs as you would like but you can only stream up to 5 devices at once (different channels included). For more information on our services, please visit www.gibsonconnect.com/residential.
11:33PM January 16, 2021
ASHLEY PAYNE
Can I please get an update for Troy as I know there are some parts of Troy getting hooked up now, but I was told they are considered the Obion zone. Every road around my house has wires ran to the poles in areas where they are able to get internet through another company whereas I have no access at all at my house. Any update would be appreciated Thanks!
2:55PM January 19, 2021
Nick Gutierrez
Hi, Ashley. Please be on the lookout for your emails because we will be sending out an update on Troy and other zones soon. We appreciate your support of Gibson Connect!
6:16AM January 16, 2021
Chuck Baringer
We signed up in 2016 and live in Clinton area near Oakton any word when services will be come available?
12:04PM January 19, 2021
Nick Gutierrez
Hi, Chuck. At this time, our best estimate for when we expect to begin working in the Clinton zone is this spring. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect, and look forward to serving you!
12:00PM January 15, 2021
Brittany Riddick
Hi I live in three way and signed up for service back in December. I’ve paid the fee but haven’t heard anything back. I’ve emailed twice. Still nothing. Can I can an update on time of installation, if it’s availablE
5:24AM January 19, 2021
Brittany Riddick
Thank you!!
3:19PM January 15, 2021
Nick Gutierrez
Hi, Brittany. Due to the recent weather, we have experienced a delay in the Three Way area. I have contacted our Gibson Connect technician supervisor and they will begin the process of getting you connected in the next few weeks. We appreciate your support of Gibson Connect, and look forward to serving you!
12:47PM January 14, 2021
Darius Armstrong
Bells zone will be this spring or next spring 2022?
10:23AM January 15, 2021
Nick Gutierrez
Hi, Darius. Our best estimation for the Bells zone is spring of 2022. Thank you for your support of Gibson Connect!
10:55AM January 14, 2021
Brittany Riddick
Hi I live in three way and signed up for service back in December. I’ve paid the fee but haven’t heard anything back. I’ve emailed twice. Still nothing. Can I can an update on time of installation, if it’s available
4:22PM January 12, 2021
Darius Vaughn
Any updates on Rutherford area
3:43PM January 13, 2021
Nick Gutierrez
Hello, Darius. We have started construction in the Rutherford zone. We still have a lot of work to do before we begin connections, and crews are working in a couple of other zones at the same time. We hope to have the majority of the Rutherford zone connected by this summer. We appreciate your support of Gibson Connect, and look forward to serving you!
11:26PM January 10, 2021
Darius Armstrong
Any news on bells area
3:06PM January 11, 2021
Nick Gutierrez
Hi, Darius. The Bells zone is the most recent to reach its participation goal. At this time, our best estimate for when we expect to begin connecting members in the Bells zone is spring of next year. Please understand, however, that that there are many variables that can impact the progress of our work and cause delays. We appreciate your support of Gibson Connect and look forward to serving you!
4:54PM January 10, 2021
Bill Dycus
I realize this is a sensitive topic to be discussing but, with regards to the latest political climate in our country, what will be Gibson Connect's policy toward censoring conservative apps and websites such as Parler, etc. Thanks.
1:58PM January 12, 2021
Nick Gutierrez
Hi, Bill. Gibson Connect does not control applications used on our network or what content customers access and we have no plans to do so. However, we cannot control what our upstream wholesale internet providers do and we must comply with federal and state law. Related to your question, Gibson Connect will soon roll out tools such as parental controls that will enable individual users to monitor or control content at their own home or business. Thank you for your support of Gibson Connect.
1:22PM January 08, 2021
Aaron Brown
Any updates on the troy area?
10:42AM January 12, 2021
Nick Gutierrez
Hi, Aaron. Please keep an eye on your emails because we will be sending out an update on Troy and other zones soon. Thank you for your support of Gibson Connect!
2:06PM January 08, 2021
Kevin McCoy
They are working their way through Troy now! My parents just had their internet installed yesterday and they live on the southwest side of Troy. The installers told them it should take about a week or two to make their way over to where we are, edge of Troy/Rives on the southeast side.